22 jobs found

Are you a transparent manager in the Housing sector? Are you looking for an opportunity to influence services and engage tenants? Sellick Partnership is partnering with a West Midlands based Housing team to recruit to a Tenant Engagement Team Manager on a temporary basis Tenant Engagement Manager West Midlands Until End of 2026 31.28 Hourly Key duties of the Resident Engagement role includes: Lead and manage the Tenant Engagement Team, setting clear objectives, performance standards, and ensuring effective supervision and development of staff. Develop and deliver a comprehensive Resident Engagement Strategy, ensuring tenant feedback directly influences service design and delivery Champion resident engagement across the organisation, embedding the tenant voice into policies, services, and decision-making processes. Design and implement innovative engagement approaches to reach diverse and seldom-heard communities Build and maintain strong relationships with residents, elected members, colleagues, and external partners Ensure all engagement activity is compliant with regulatory standards, including Transparency, Influence & Accountability requirements. Oversee delivery of high-quality engagement initiatives, ensuring they are delivered on time, to agreed standards, and drive continuous improvement. Monitor and manage team performance, budgets, and resources effectively to deliver value for money Track and analyse engagement performance data (including KPIs and tenant satisfaction measures) to inform service improvements. Represent the service at internal and external meetings, acting as a key advocate for tenant engagement. Ensure ongoing compliance with statutory and regulatory requirements within housing and tenant engagement If you believe you would be well suited to the Team Manager (Tenant Engagement) role, please click apply now. For more information contact Ebony at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Location Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Job description As well as the exciting UK-wide property agenda we are delivering a leading-edge technology programme. We're looking for an exceptional Technical Architect to ensure the successful delivery of this technology programme in the GPA's property portfolio. We want someone who will seize the challenge and own the role, with energy and a commitment to quality. Our teams work on exciting projects to deliver new and refurbished Government Buildings across the whole of the country. You will work with colleagues who manage the construction project and with the GPA's technology specialists and suppliers to ensure the successful delivery of our services in these buildings. Your role is to tailor our standard designs to meet the needs of the project, and to oversee and assure suppliers whilst they deliver to meet our standards. We expect that you will have a strong background in IT Infrastructure with demonstrable experience in network implementation. In particular we are seeking people with strong experience of Wi-Fi implementation and experience of integrating other IT systems onto a network. As a project architect you will meet the following DDaT role profile: Technical Architect - Project Delivery (Networks) A Technical Architect is accountable for the delivery of network architecture in different GPA buildings and representing their business area. At this role level, you will: Be consulted about network design and provide design patterns Identify deeper network issues that need fixing Look for opportunities to collaborate and reuse components, communicating with both technical and non-technical stakeholders. Have a good understanding of most network technologies including LAN (local area network), WAN (wide area network), WIFI, data centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, and network specific security and remote access technologies and approaches Champion new technologies and solutions Be a strategic thinker who can communicate network concepts to technical and non-technical stakeholders Key responsibilities: Contributing to updating the network high level design (HLD) based on project experience Tailoring the HLD to meet specific project requirements Liaising with other technical specialists to understand requirements and integrate IT systems onto the shared networks. Assurance of supplier delivery throughout the project lifecycle including coordination of all technical integrations for our customers. Facilitating the network handover, including overseeing early life support during transition to the IT support partner Ongoing support to problem solving and technical incident resolution of live services Working alongside other technical project managers and often across multiple concurrent projects. Frequent travel to different sites across the UK in order to carry out technical delivery assurance activities with our strategic partners and suppliers. Person specification We are looking for resourceful individuals, capable of working to hard project deadlines. You should have a range of IT infrastructure engineering experience, with a focus on the delivery of end user networks. Essential criteria: Experience of multi-tenant network and IT infrastructure delivery Wi-Fi networking experience Experience of IT delivery in new build and refurbishment construction projects in accordance with RIBA stage lifecycle. Desirable criteria: Good communication Documentation Qualifications and Accreditations Essential criteria: Demonstrate level of experience as a Network Architect Experience in delivery large Wi-Fi networks in multi-tenant buildings Good understanding of network technology including WAN, LAN, WLAN, Firewalls etc Experience with range of network equipment and vendor technologies Evidence of working with suppliers when delivering and supporting networks Strong customer engagement skills Desirable criteria: CCNA or similar experience CWNA or similar wireless network experience in multi- tenancy environment Meraki certifications: ECMS1 and/or ECMS2

Job Description Field Sales Consultant - Leased & Tenanted Pubs - Homebased - Travel required - Wiltshire Based £competitive, dependent on experience, plus bonus structure, excellent career development, company car or car allowance, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .

Job Description Field Sales Consultant - Leased & Tenanted Pubs - Homebased - Travel required - Wiltshire Based £competitive, dependent on experience, plus bonus structure, excellent career development, company car or car allowance, discounted products and services and much more! We are currently recruiting a talented and collaborative Sales Consultant to join our On-Trade Leased & Tenanted Pub Team in the Local Sector, which is currently growing year on year. What you'll be doing: You will be primarily involved in driving new business within Leased & Tenanted pubs whilst looking after and developing a handful of key accounts. Winning new leased & tenanted customers for Brakes ensuring that they adhere to the minimum spend criteria Retaining & growing existing key customers Building strong relationships with our dedicated telephone account managers to manage leads Proactively work with the external Pub Co area managers to unearth new opportunities within their pub estate Identify any innovation and improvements to the L&T deal to further cement our position as the foodservice wholesaler in the UK. Implement strategic territory plans as set out by your line manager. What we are looking for: With a passion for pub food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Proven experience in managing customers - face to face or over the telephone Demonstratable knowledge of retention and growth of accounts. Target driven, proven experience of achieving targets. Stakeholder management/engagement experience Proven experience with the use of Excel & Powerpoint to produce well organised planning in order to maximise selling time in trade Previous experience using Salesforce would be an advantage What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more .

Annual salary: up to £45,000.00 Voids ManagerLocation: BirminghamContract Start Date: 1 July 2026Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £45,000 + car allowance Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Void Manager to join our team in Birmingham. You will be responsible for leading the delivery of void property works, ensuring homes are turned around efficiently, safely and to a high standard ready for new tenants. This includes managing supervisors, operatives and subcontractors, overseeing void programmes and performance, driving turnaround times, ensuring quality standards are met and providing technical and operational leadership. You will work closely with internal teams and stakeholders to optimise processes, meet targets and continuously improve service delivery. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in bringing properties back into use. We're looking for someone who is organised, proactive and focused on delivering high quality outcomes, driving performance and maintaining high levels of customer and client satisfaction. Duties: Oversee delivery of void maintenance works across empty properties, ensuring efficient turnaround and readiness for new tenants Ensure all works are delivered safely, efficiently and to required quality standards Lead regular site visits and reviews to monitor progress, resolve issues and drive performance against void targets Manage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet programme demands Oversee void schedules and priorities to minimise turnaround times and reduce property downtime Ensure full compliance with Health & Safety regulations, COSHH and company procedures across all void activities Implement quality assurance processes, ensuring inspections are completed and corrective actions are addressed promptly Provide leadership and direction to teams, supporting performance management, productivity and engagement Identify skills gaps and coordinate training and development to support service delivery Oversee adherence to HR policies including attendance, conduct and performance management Ensure effective management of company assets including vehicles, tools, PPE and materials Oversee material usage, procurement and cost control to support budget management and efficiency Monitor performance through system reporting, using data to drive improvements in turnaround, cost and quality Build and maintain strong relationships with clients, internal stakeholders, subcontractors and suppliers Lead on contract mobilisation, compliance audits and continuous service improvement initiatives Manage budgets, forecasting and cost control, identifying efficiencies and potential commercial gains Provide operational cover and leadership support during peak periods or absence across the wider team Ensure teams engage in toolbox talks, training sessions and company communications Promote company values and maintain a professional, customer focused service at all times Role Criteria: Previous experience in a Void Manager, Void Supervisor or similar management role within housing or property maintenance Proven track record of leading, monitoring and reporting on Health & Safety and compliance activities across multiple teams Extensive experience delivering void property programmes, driving turnaround times and performance Relevant qualification (City & Guilds or equivalent) in a trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH and safe systems of work Good working knowledge of Schedule of Rates and cost management within void works Excellent interpersonal and communication skills, with the ability to engage effectively at all levels Strong leadership capability with experience managing supervisors and developing highperforming teams Customer and client-focused mindset with a commitment to service excellence and continuous improvement Commercial awareness with a results driven approach to performance, cost and quality Strong planning, organisational and programme management skills Confident decision making in a fast paced, target driven environment Ability to influence, negotiate and build relationships across internal teams, clients and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Car Allowance Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoure

Service Improvement Policy Officer Interim 12 months+ £250 per day If you re passionate about improving housing services and shaping policies that genuinely make a difference for residents, this long-term interim opportunity offers the chance to lead meaningful change across a busy and evolving housing department. We re supporting a South-East based organisation to recruit an experienced Service Improvement Policy Officer who can blend policy expertise, analytical thinking and service improvement skills to strengthen quality, compliance and customer experience across Housing Services. About the Role: You ll play a central role in developing, reviewing and implementing policies and procedures that ensure services are efficient, compliant and aligned with resident needs. Working closely with managers, partners and tenants, you ll use data, insight and regulatory requirements to drive improvements across key housing functions such as repairs, tenancy management and homelessness. Your work will help shape how services operate, how decisions are made, and how the organisation responds to feedback, performance trends and regulatory expectations. Key Responsibilities: Develop, update and maintain housing policies and procedures in line with legislation, regulatory standards and best practice. Ensure policies reflect local priorities, corporate objectives and resident needs. Lead consultation exercises with tenants, partners and internal stakeholders. Identify opportunities to improve service delivery through performance analysis, benchmarking and customer insight. Support and deliver service improvement projects across housing functions. Monitor and evaluate the impact of improvements and recommend further action. Analyse performance data, KPIs and feedback to identify trends and areas for improvement. Produce reports, briefings and dashboards for senior management and committees. Support compliance with regulatory frameworks, audits and inspections. Engage with residents to co-produce service improvements and respond to feedback. Maintain accurate records of policy changes and decision-making processes. What You ll Bring Experience in policy development, service improvement, or performance analysis within housing or the public sector. Strong analytical skills with the ability to translate data and insight into practical action. Knowledge of housing legislation, regulation and local authority responsibilities. Excellent written and verbal communication skills. Ability to manage multiple projects and work collaboratively across teams. Experience working in a local authority housing department. Understanding of tenant engagement and co-production approaches (desirable). Familiarity with performance frameworks and regulatory standards (desirable). This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

People Advisor Location: Long Stratton, Norwich, Norfolk We are looking for an experienced People Advisor to join our People Team. This is a varied generalist role where you'll provide trusted advice, coach managers and support people initiatives that help colleagues thrive and enable us to deliver great services to our tenants. You'll be involved in: Providing practical advice and managing employee relations casework, including absence, disciplinary, grievance and capability. Coaching managers to build confidence and capability in people management. Supporting organisational change, colleague engagement, wellbeing and EDI initiatives. Reviewing and improving people policies, processes and systems. Working collaboratively to create a positive, inclusive and high-performing workplace. We're looking for someone with: HR/People Advisor experience with a strong employee relations background. Good knowledge of employment law and HR best practice. Confidence to coach, influence and build strong relationships. CIPD Level 5 qualification or equivalent experience. If you're proactive, collaborative and passionate about helping people thrive, we'd love to hear from you Please see the attached Role Profile and Outline Terms & Conditions for full details Closing date: 12th July 2026 Shortlist date: 13th July 2026 Interview date: 20th July 2026

Resident Liaison Officer (RLO) / Customer Liaison Officer (CLO) Retrofit & Decarbonisation Location: Ashford Salary: Competitive Benefits Contract: Month Fixed-Term Contract (with the opportunity to become permanent) Are you an experienced Resident Liaison Officer or Customer Liaison Officer with a passion for delivering excellent customer service? We're working with a leading contractor delivering large-scale retrofit and decarbonisation programmes across the social housing sector. Due to continued growth, they're looking to appoint an RLO/CLO to act as the key point of contact between residents, site teams and the client, ensuring projects are delivered with minimal disruption and an exceptional customer experience. This is an excellent opportunity to join a growing business at the forefront of sustainable housing improvements, with genuine opportunities for long-term career progression. The Role As the Resident Liaison Officer, you'll play a vital role in ensuring residents are informed, supported and engaged throughout the delivery of retrofit works. Working closely with Site Managers, Project Managers and Housing Association partners, you'll build positive relationships with residents, proactively manage expectations and resolve any issues that arise during the programme. Key responsibilities include: Acting as the main point of contact for residents throughout the lifecycle of retrofit and decarbonisation projects. Communicating project timelines, upcoming works and any changes to programme. Carrying out resident consultations, property visits and pre-start meetings. Supporting vulnerable residents by identifying additional needs and ensuring appropriate measures are in place. Managing resident enquiries, concerns and complaints, ensuring they are resolved professionally and promptly. Coordinating access appointments with residents and site teams. Working closely with Site Managers and subcontractors to minimise disruption and maintain high levels of customer satisfaction. Maintaining accurate records of resident communications, access arrangements and customer feedback. Supporting Housing Association clients by providing regular updates on resident engagement and project progress. Assisting with customer satisfaction surveys and driving continuous service improvements. About You We're keen to speak with candidates who have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, refurbishment or retrofit. Excellent communication and interpersonal skills with the ability to build trust and rapport with residents. Experience working in occupied properties and managing customer expectations during construction works. A calm, empathetic and solutions-focused approach when dealing with sensitive situations. Strong organisational skills and the ability to manage multiple priorities. Experience maintaining accurate records and producing reports. Good IT skills, including Microsoft Office. Full UK Driving Licence. What's on Offer Competitive salary and benefits package. Opportunity to work on meaningful retrofit and decarbonisation projects that improve residents' homes. Supportive and collaborative working environment. Long-term pipeline of work with the opportunity to secure a permanent role. Ongoing training and opportunities for career progression. If you're passionate about delivering exceptional customer service and enjoy making a positive difference to local communities, we'd love to hear from you. Apply today or get in touch for a confidential discussion.

Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here s why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number your voice is heard, and your work makes a visible difference Closer working relationships work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country for the Black Country, by the Black Country and proud of our social purpose You ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted.

Regional Facilities Manager, South West, to £45k We are recruiting for a Regional Operations and Relationship Manager (Regional FM) to provide operational support across a portfolio of NHS LIFT buildings. Reporting to the Customer Service Manager, this is a varied, customer-facing role focused on building compliance, tenant engagement, service delivery and community impact. Key Responsibilities Provide day-to-day operational support across NHS LIFT buildings, acting as relief support across the region where required. Carry out building inspections, health checks, fire evacuation drills and compliance checks. Monitor hard and soft FM service delivery, escalating issues and supporting continuous improvement. Act as a key point of contact for tenants, maintenance teams, service providers and stakeholders. Organise and chair Building User Group meetings, tenant inductions and site communications. Support safety, compliance and assurance activity, including audits, fire risk actions, PAT testing and water safety administration. Maintain accurate operational documentation, tenant handbooks, contact lists and utilisation trackers. Support community engagement, social value initiatives and local health campaigns across the sites. Assist with minor works, contractor coordination and project activity where required. About You The successful candidate will have experience within facilities, estates or property management, with a strong understanding of health and safety compliance and customer service. You will be organised, proactive and confident building relationships with tenants, contractors and stakeholders. Foundational experience in facilities, estates or property management. Working knowledge of health and safety compliance requirements. Strong tenant relationship management and issue-resolution skills. Confident presenting information and facilitating meetings. Proficient with Microsoft Office, digital tools and operational documentation. Customer-focused, organised and able to prioritise a varied workload. IWFM Level 3 in Facilities Management and IOSH Working Safely are desirable/beneficial. Applicants must have a driving licence and vehicle and be able to travel across Cornwall, Devon, Somerset and Hampshire. Approx 2 days p/week working from home. Why Apply? This is an excellent opportunity for a facilities or estates professional who enjoys variety, stakeholder engagement and making a visible difference across healthcare buildings that sit at the heart of local communities.

Associate Director - Resilience Location: London Salary: Up to £95,000 Fixed term contract 14 months This role represents a great opportunity for a senior resilience and business continuity professional to lead the resilience programme for a major London location. You will take the lead in shaping, managing and delivering a robust resilience programme which incorporates business continuity planning, major incident management and crisis management planning. The role commences on a 14-month FTC. Your role will include: Shaping, managing, and setting the Resilience and Business Continuity strategy for the business, identifying priorities and future work streams to address changing circumstances and evolving risks. Formulate and embed resilience plans for Canary Wharf Group and the Canary Wharf Estate, managing and driving the following work streams: Manage and deliver the Business Continuity strategy including maintenance of ISO 22301 certification and overseeing the internal audit programme Management of the Crisis Management plans Responsible for running the annual Crisis Management exercise Shape and deliver the Incident Management strategy Deliver an annual programme of exercises and tests with both internal and external incident management teams and stakeholders. Lead on engagement with senior stakeholders, emergency services and tenants Horizon-scanning to identify potential future threats You should meet the following criteria: Proven experience of leading resilience, business continuity and crisis management activity at a senior level in a corporate environment. Business continuity - experience maintaining business continuity management systems alongside a knowledge of ISO 22301:2019. Incident and crisis management experience leading response teams at strategic, tactical and operational levels and managing incidents for an organisation. Experience in writing and delivering crisis exercises to all levels of the organisation including senior executives. CBCI or equivalent certification. Degree-level education (or equivalent relevant professional experience will be considered). Excellent communicator with strong presentation skills and the ability to offer prompt and accurate advice to senior management and tenants. Prepared to work flexible and varied hours, including out of hours call out and attendance. Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud HSEQ (Health, Safety, Environmental & Quality Assurance) Risk management

The Facilities and Engagement Manager will oversee the delivery of facilities management services across a varied portfolio of healthcare locations, ensuring operational efficiency and compliance. Covering the North West England region, this field-based role requires a proactive approach to managing and maintaining relationships with clients, contracts and service providers. Client Details The organisation manages a national portfolio of over 300 healthcare properties across England, supporting the delivery of primary care and community health services. They work collaboratively with partners and tenants to drive sustainable, efficient, and high-quality healthcare environments. Description The Facilities and Engagement Manager will: Oversee the delivery of facilities management services, ensuring compliance with contractual obligations and standards. Build and maintain strong relationships with key stakeholders and clients. Monitor service providers to ensure quality performance and address any issues promptly. Provide regular reports on operational performance and contract compliance. Work collaboratively with internal teams to identify and implement process improvements. Ensure health and safety regulations are adhered to across all the region's facilities. Act as the main point of contact for any escalations or urgent matters related to facilities management. Have active involvement in community and charity initiatives. Regularly travel across the North West England region (this includes - Lake District, Lancashire, Greater Manchester and Merseyside). Profile A successful Facilities and Engagement Manager should have: A strong background in facilities management. Proven experience in managing client relationships and service providers. Excellent organisational and problem-solving skills. Knowledge of health and safety regulations and compliance requirements. Ability to manage budgets and optimise operational costs effectively. Strong communication skills, both written and verbal. IWFM Level 3 or above in Facilities Management. Some real estate and property management experience in a healthcare environment (preferred). IOSH (preferred). A full UK driving licence and own vehicle (essential). Job Offer The role of Facilities and Engagement Manager benefits from: Competitive salary ranging from 38,000 to 42,000 per annum. Comprehensive pension scheme. 25 days annual leave (plus bank holidays). Field/home-based role. Permanent position offering job stability and career progression. If you are passionate about facilities management and building strong relationships, apply now to join a team dedicated to delivering excellence in North West England.

Housing Repairs and Maintenance Manager Location: Reading Job Type: Interim (6 months) Day Rate: 450 - 500 per day Working Arrangement: Hybrid flexible working Reed is exclusively recruiting for an experienced Housing Repairs and Maintenance Manager to lead a high-performing, customer-focused repairs service in Reading. This senior leadership role within Property Services is pivotal in ensuring value for money, service quality, and compliance across the housing portfolio, while driving high levels of tenant satisfaction and continuous improvement. Day-to-day of the role: Lead the delivery of reactive, voids, and planned maintenance services. Develop commercial opportunities and generate external income. Provide strategic and operational leadership across all contractor and in-house activities. Oversee budgets ranging from 8m to 12m, ensuring programmes are delivered on time and within budget. Engage with elected members, tenants, and external partners to ensure strong governance and performance management. Lead on procurement, contract management, compliance, and service transformation. Embed a "right first time" culture and leverage data and technology to enhance efficiency and performance. Required Skills & Qualifications: Extensive experience in housing repairs, property services, or maintenance operations. Proven track record of managing large teams and complex budgets. Strong background in service improvement at scale. Knowledge of relevant legislation and regulatory requirements. Ideally supported by a relevant qualification or equivalent experience. Strong leadership skills with the ability to manage multiple stakeholder engagements. Benefits: Competitive day rate of 450 - 500. Opportunity to lead and transform service delivery in a critical public sector role. Flexible hybrid working arrangements. To apply for the Repairs and Maintenance Manager position, please submit your CV detailing your relevant experinece or call Mel

Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.

The Benefits Health and Wellbeing Plans - including our family-friendly maternity policy. Flexible financial supportwith instant access to earned and authorised wages. Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day. Full induction, ongoing training, and structured career development to help you thrive in your role. Quality kit and uniform - so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme - earn £100 for every person you refer who starts with us. Long service and recognition awards - celebrating your achievements. Excellent hourly pay rate The Role Carlisle Support Services is working with Olympia , our prestigious new client in West London, and we're looking for motivated, approachable, and dependable people to join our team. The Security Duty Manager will play a critical role in leading and developing a new team to successfully deliver security operations, ensuring a safe and secure environment for tenants, staff, and visitors. This role requires strong leadership, excellent customer service skills, and expertise in security technology to maintain high standards of service and protection. We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to demonstrate and develop their management skills. Join our team and help to make a positive impact. We're looking for people who are Friendly, approachable, and professional in all interactions. Keen to learn, grow, and contribute to a positive team culture. Hands on and like to lead by example. Experienced in customer-facing roles. At least 18 years old - licence requirement by the Security Industry Authority. Punctual, dependable, flexible, and assured. SIA Guarding or Door Supervision licence holders. Able to work full-time shifts covering days, nights and weekends. Previous experience in managing a team within a security environment is required for this role. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team. Your core responsibilities will include Daily Security Operations & Leadership Lead and oversee daily security operations, ensuring a highly professional and responsive service. Lead shift briefings and shift de-briefs Manage team performance Complete end of shift handovers and reports Work closely with the Control Room Team Supervise security personnel, ensuring proper deployment and operational readiness. Lead and manage weekly security checks across the estate, reporting and resolving any vulnerabilities or risks. Emergency Response & Incident Management Act as the primary point of contact for all security-related incidents and emergencies during assigned shifts, providing clear direction and oversight throughout. Take command of incident and emergency response situations, ensuring appropriate escalation, coordination, and communication with tenants, staff, and emergency services. Lead the initial management of incident or crime scenes, preserving evidence, maintaining scene integrity, and ensuring accurate records are maintained. Ensure rapid, effective, and compliant responses to alarms, threats, and emergencies, following established estate protocols and dynamic risk assessment principles. Conduct thorough Post-Incident Reviews in accordance with the debriefing process, ensuring all relevant information is captured, analysed, and formally logged, including key findings and recommendations. Lead or support investigations into security incidents, working collaboratively with the Control Room team to ensure all evidence-such as CCTV footage, body-worn video, relevant logs, and witness statements-is correctly secured and documented in line with regulatory and evidential requirements Security Policy & Procedure Implementation Support the development and implementation of security policies, protocols, and procedures to ensure compliance and best practices. Ensure security teams adhere to legal and safety regulations. Conduct regular operational audits to ensure the service is in line with the security policy and strategy . Customer Service & Stakeholder Engagement Maintain a professional and approachable presence for tenants, staff, and visitors. Ensure the estates team provides exceptional customer service in line with the Estates Services Charter. Address security-related concerns promptly, ensuring stakeholders feel safe and supported. Security Technology & Compliance Support the training of staff across the shift in line with the training plan. Stay updated on advancements in security technology to enhance operational efficiency. Qualifications & Experience Proven experience as a Security Manager, Duty Manager, or similar leadership role. Strong knowledge of security protocols, emergency response, and risk management. Excellent leadership, decision-making, and crisis management skills. A friendly and professional manner, with exceptional customer service skills. This role is about more than just security. It's about making a difference through supporting our customers in our local communities. Leading and developing a team to provide a warm welcome, reassuring presence, and creating a safe environment for all. About Us We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We're committed to creating a diverse and inclusive wo

Contract Type: Temporary (12 months) Purpose of the Role To lead the planning, coordination, and delivery of a new property management system implementation to replace the existing platform. The role will ensure a smooth transition through effective project management, stakeholder engagement, system configuration, testing, training, and go-live support, aligning with business objectives across residential, commercial, and development portfolios. A key focus will be managing the integration of the new system with HubSpot CRM, finance systems, and reporting tools, including oversight of developers working on APIs and data connectivity. Key Responsibilities Project Management & Delivery Develop and manage the project plan, timelines, budgets, and risk registers. Drive end-to-end system implementation, including design, build, testing, training, and rollout. Ensure alignment with strategic objectives and operational needs. Stakeholder Engagement Act as the central point of contact between internal teams (finance, asset management, property management, IT, marketing/CRM) and external suppliers. Coordinate workshops to capture requirements and translate into system configuration. Provide regular updates and reports to senior management and project steering groups. System Design & Integration Work with vendors to configure modules (lease management, rent collection, service charges, credit control, facilities, reporting, integrations). Manage data migration from current systems, ensuring accuracy and completeness. Oversee and coordinate API integrations with HubSpot, finance systems, banking platforms, tenant portals, and BI tools. Liaise with and manage external developers where custom integrations are required. Testing & Training Lead UAT (User Acceptance Testing) across teams, ensuring scenarios cover real-world use cases. Define test scripts for integrations (HubSpot sync, API data flows, reporting pipelines). Develop training materials and coordinate training sessions for end users. Support business process re-engineering to align with system functionality. Change Management Identify process impacts and support business change. Promote adoption and provide post go-live support and troubleshooting. Capture lessons learned and embed best practice for future digital projects. Required Skills & Experience Proven experience as a Project Manager or Systems Implementation Lead, preferably in the property or real estate sector. Strong track record in delivering ERP or property management system implementations. Hands-on experience managing API integrations and working with developers on system connectivity. Familiarity with HubSpot CRM and its integration with third-party systems. Experience of data migration projects. Knowledge of integration with finance systems (general ledger, purchase ledger, payment platforms). Excellent stakeholder management and communication skills, with the ability to liaise with senior leadership and frontline staff. Proficiency in project management methodologies Strong problem-solving, organisational, and time-management skills. Ability to produce clear project documentation, training materials, and reports. Desirable Skills Previous experience in both commercial and residential property management environments (including PBSA or BTR). Knowledge of regulatory and compliance requirements in UK property management. Understanding of reporting tools/BI for KPI dashboards (e.g., Power BI, Tableau). Experience leading system replacement projects (legacy system to cloud-based solution).

An excellent opportunity has arisen to join Westway Trust a community-guided organisation, with an ambitious and exciting vision, in the heart of Portobello, West London as our Community Engagement Manager. We are seeking an energetic and enthusiastic individual who will support our vision of putting the community at the centre of everything we do, and will be committed to the value of participative community engagement. You will also have a great understanding of the needs of diverse communities and commitment to equality of opportunity. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You ll be comfortable in connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. Key responsibilities of the role include but are not limited to: Member Engagement Design and implement a community engagement strategy, this is to nurture positive relationships and information flow with different groups including Members, Tenants, Start-Ups, Community Groups and Community Organisations. In partnership with the Events Manager, activate an events programme, which creates opportunities for Member Organisations and other community groups and stakeholders to contribute to the Trust s broader activities and development plans, taking account of member feedback and Trust strategy as appropriate. This will require evening and weekend working Key Stakeholder Engagement Lead on the instigation, scheduling and management of the Trust s relationship with Community Forums and the relevant convenors. This may involve attending meetings, organising events, advising on operations and governance. This will involve active listening and offering feedback and advice to colleagues. Be responsible for effective stakeholder management and mapping, to include local residents, local businesses and local voluntary sector groups to ensure maximum reach. Attend community meetings on behalf of Westway Trust to listen and engage in conversations about local issues and update them on the Trust s activities. These meetings are primarily in the evening. Institutional Racism Report Playing a key role with stakeholder groups on dissemination on the Tutu Foundation Report and the progress as the Trust moves towards eliminating institutional racism . Lead on some of the areas of development by agreement with your line manager and other colleagues. Bay 20 Support the BAY 20 community operator to ensure that BAY 20 is an inclusive and accessible space for the whole community and manage their service level agreement and associated budget. Deliver the secretarial function to the Bay20 community steering group. Grants & Community Investments Support the grants and impact manager in engagement with applicants of Westway Trust s grants programmes, nurturing positive relationships with successful and unsuccessful applicants. General Duties Support the development of new, refurbished, and existing spaces with innovative community development projects and events. These may include Public Policy Round Tables; new programmes; community led events, consultations and meetings. You are a key outward facing member of the Trust, expected to demonstrate the Trusts Values and to work positively in accordance with the Trust s Equal Opportunities, Safeguarding, Health, and Safety Policies. In time you may be required to line manage at least one member of staff. Carry out any other duties as may be reasonably required Knowledge, Skills and Experience: Experience of designing and delivering high quality, proactive and impactful community engagement activities, with a track record of creating innovative solutions to engage with people, particularly seldom heard community groups Clear evidence of sound judgement and of an ability to evaluate options to make appropriate recommendations Excellent IT skills, ability to gather information and report meaningful outputs Excellent written and verbal communication skills, ideally with experience of writing Board/Committee papers with the ability to present persuasive arguments to senior stakeholders in a formal setting At least one year experience of line management. Experience in prioritising competing demands and workloads Team working and influencing skills with an eye for detail Understanding of the needs of diverse communities and commitment to equality of opportunity The application deadline is Monday 20 October 2025 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.

MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Northwest London. Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money. Title: Voids Surveyor Salary: 350 per day - Inside IR35 Location: Northwest London Contract: Rolling Contract Duties: Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants. Ensure contractor engagement and management in the delivery of works provided. Post inspection of works complete to guarantee a good quality of service. Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity. Prioritise tenants with value for money and efficiency delivery of works. Provide defect-free period of at least 6 months after works. Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate. Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations. Dealing with unacceptable contractor performance ensuring all issues are remedied. Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. Desirable Qualifications HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background. Relative experience of building maintenance in a local authority or other registered social landlord. Experience of working to strict deadlines within a busy multi agency setting Experience in the management and administration of domestic building repairs Demonstrable experience of controlling costs expenditure of maintenance works

Your new company We are now recruiting for an experienced Housing Manager to join the team at a well-known housing association, covering the Glasgow area. This is aTemporary position, for a minimum term of 3 months. We are offering a competitive daily rate of £221 per day, and this is a full-time position, working 35 hours a week. Your new role As Housing Manager, you will be responsible for overseeing the day-to-day management of our housing stock, ensuring tenants receive outstanding service and support. You'll lead a team of housing officers, manage tenancy issues, and work collaboratively with internal departments and external partners to maintain high standards of housing provision. Lead and support a team of housing officers to deliver responsive and tenant-focused services. Manage tenancy agreements, allocations, rent arrears, and anti-social behaviour cases. Ensure compliance with housing legislation, regulatory standards, and internal policies. Develop and maintain strong relationships with tenants, community groups, and stakeholders. Monitor performance indicators and contribute to service improvement initiatives. Support the delivery of community engagement and tenant participation programmes. What you'll need to succeed Experienced in housing management, ideally within a social housing or local authority setting. Knowledgeable about housing legislation, tenancy law, and regulatory frameworks. A confident leader with excellent communication and problem-solving skills. Passionate about delivering high-quality services and making a positive impact in communities. Proficient in using housing management systems and Microsoft Office. What you'll get in return £221 per day (PAYE) On-site parking Contract 17th November - 27th February What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk