Service Coordinator (Field Operations) Location: Hemel Hempstead Salary: 27,000 Hours: 8:30am - 5:30pm Monday - Friday, Hybrid About the Company We are recruiting on behalf of a well-established and rapidly growing business that operates a nationwide network of technical equipment and services. Due to continued growth, they are looking for a proactive and organised Service Coordinator to join their busy operations team. This is a fantastic opportunity for someone who enjoys problem solving, coordinating engineers, working in a fast-paced environment and providing excellent customer service. The Role Working as part of a busy operations team, you will be responsible for coordinating field engineers, managing service requests and ensuring work is completed within agreed service levels. You'll work closely with engineers, contractors and internal departments to ensure issues are resolved efficiently whilst keeping accurate records and providing regular updates throughout the process. Key Responsibilities Coordinating field engineers across the UK Raising, updating and prioritising service tickets Scheduling work and allocating jobs to the appropriate engineers Liaising with third-party contractors and service providers Monitoring service requests and ensuring SLA targets are achieved Producing and updating daily operational reports Responding to enquiries from internal departments Maintaining accurate records and system documentation Supporting operational planning and service improvements Providing administrative support to the wider operations team About You We're looking for someone who enjoys working in a busy, fast-paced environment and has excellent organisational and communication skills. Ideally, you'll have: Previous experience in a Service Coordinator, Scheduling, Helpdesk, Customer Service or Operations role Experience using ticketing or job management systems Excellent customer service and communication skills Strong organisational skills and attention to detail The ability to manage multiple priorities and work to deadlines Good Microsoft Office skills A proactive approach and willingness to learn Experience coordinating field engineers, maintenance teams or technical services would be advantageous but is not essential. What's on Offer? Competitive salary Excellent training and ongoing development Supportive team environment Long-term career progression Stable and growing business Varied and fast-paced role where no two days are the same If you're a highly organised individual who enjoys coordinating people, solving problems and working as part of a busy operations team, we'd love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support.
Jun 28, 2026
Full time
Service Coordinator (Field Operations) Location: Hemel Hempstead Salary: 27,000 Hours: 8:30am - 5:30pm Monday - Friday, Hybrid About the Company We are recruiting on behalf of a well-established and rapidly growing business that operates a nationwide network of technical equipment and services. Due to continued growth, they are looking for a proactive and organised Service Coordinator to join their busy operations team. This is a fantastic opportunity for someone who enjoys problem solving, coordinating engineers, working in a fast-paced environment and providing excellent customer service. The Role Working as part of a busy operations team, you will be responsible for coordinating field engineers, managing service requests and ensuring work is completed within agreed service levels. You'll work closely with engineers, contractors and internal departments to ensure issues are resolved efficiently whilst keeping accurate records and providing regular updates throughout the process. Key Responsibilities Coordinating field engineers across the UK Raising, updating and prioritising service tickets Scheduling work and allocating jobs to the appropriate engineers Liaising with third-party contractors and service providers Monitoring service requests and ensuring SLA targets are achieved Producing and updating daily operational reports Responding to enquiries from internal departments Maintaining accurate records and system documentation Supporting operational planning and service improvements Providing administrative support to the wider operations team About You We're looking for someone who enjoys working in a busy, fast-paced environment and has excellent organisational and communication skills. Ideally, you'll have: Previous experience in a Service Coordinator, Scheduling, Helpdesk, Customer Service or Operations role Experience using ticketing or job management systems Excellent customer service and communication skills Strong organisational skills and attention to detail The ability to manage multiple priorities and work to deadlines Good Microsoft Office skills A proactive approach and willingness to learn Experience coordinating field engineers, maintenance teams or technical services would be advantageous but is not essential. What's on Offer? Competitive salary Excellent training and ongoing development Supportive team environment Long-term career progression Stable and growing business Varied and fast-paced role where no two days are the same If you're a highly organised individual who enjoys coordinating people, solving problems and working as part of a busy operations team, we'd love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support.
Partnerships & Operations Coordinator Location: Purfleet, Essex / Hybrid Working Salary: 30,000 per annum + Guaranteed 5,000 Annual Bonus We are a specialist sports travel company that organises UK and international tours for schools, sports clubs, and professional teams. Although established within our sector, we remain a small, agile business with ambitious growth plans and a genuinely supportive culture. With only a handful of employees, every member of the team plays an important role in our success. This is an exciting opportunity to join us at a key stage of our growth and work directly alongside the business owner. The Role We are looking for an organised and relationship-focused Partnerships & Operations Coordinator to support the team. This is a varied role that combines account management, supplier relationship management, business support, and operational coordination. You will play a key role in maintaining relationships with our global network of partners whilst helping identify and develop new suppliers. The successful candidate will become a trusted member of a small team where initiative, communication, and attention to detail are highly valued. Key Responsibilities Build and maintain strong relationships with existing international suppliers, partners, and tour operators. Act as a central point of contact to ensure key relationships remain active and engaged throughout the year. Research, identify, and onboard new suppliers and destination partners worldwide. Support the Managing Director with business coordination and day-to-day operational activities. Ensure effective communication between internal stakeholders and external partners. Attend industry events and trade shows when required. Maintain accurate records of supplier and partner communications. Support projects and operational requirements as the business continues to grow. About You Previous experience in account management, relationship management, partnerships, operations, travel, hospitality, events, or a similar customer-facing role. Excellent communication and relationship-building skills. Highly organised with strong attention to detail. Comfortable working independently within a small business environment. Confident managing multiple priorities and building relationships with stakeholders at all levels. A genuine interest in sport, travel, or both would be highly advantageous. Positive, proactive, and eager to contribute to a growing business. What's On Offer 30,000 basic salary. Guaranteed 5,000 annual bonus. Flexible hybrid working arrangement. Mix of office-based and home working. Opportunity to work directly with the business owner and influence company growth. Exposure to international sports travel projects. Long-term career development within a growing business. Friendly, supportive, and entrepreneurial working environment.
Jun 28, 2026
Full time
Partnerships & Operations Coordinator Location: Purfleet, Essex / Hybrid Working Salary: 30,000 per annum + Guaranteed 5,000 Annual Bonus We are a specialist sports travel company that organises UK and international tours for schools, sports clubs, and professional teams. Although established within our sector, we remain a small, agile business with ambitious growth plans and a genuinely supportive culture. With only a handful of employees, every member of the team plays an important role in our success. This is an exciting opportunity to join us at a key stage of our growth and work directly alongside the business owner. The Role We are looking for an organised and relationship-focused Partnerships & Operations Coordinator to support the team. This is a varied role that combines account management, supplier relationship management, business support, and operational coordination. You will play a key role in maintaining relationships with our global network of partners whilst helping identify and develop new suppliers. The successful candidate will become a trusted member of a small team where initiative, communication, and attention to detail are highly valued. Key Responsibilities Build and maintain strong relationships with existing international suppliers, partners, and tour operators. Act as a central point of contact to ensure key relationships remain active and engaged throughout the year. Research, identify, and onboard new suppliers and destination partners worldwide. Support the Managing Director with business coordination and day-to-day operational activities. Ensure effective communication between internal stakeholders and external partners. Attend industry events and trade shows when required. Maintain accurate records of supplier and partner communications. Support projects and operational requirements as the business continues to grow. About You Previous experience in account management, relationship management, partnerships, operations, travel, hospitality, events, or a similar customer-facing role. Excellent communication and relationship-building skills. Highly organised with strong attention to detail. Comfortable working independently within a small business environment. Confident managing multiple priorities and building relationships with stakeholders at all levels. A genuine interest in sport, travel, or both would be highly advantageous. Positive, proactive, and eager to contribute to a growing business. What's On Offer 30,000 basic salary. Guaranteed 5,000 annual bonus. Flexible hybrid working arrangement. Mix of office-based and home working. Opportunity to work directly with the business owner and influence company growth. Exposure to international sports travel projects. Long-term career development within a growing business. Friendly, supportive, and entrepreneurial working environment.
Title: Sales Support Coordinator Date: 12 June 2026 Location: United Kingdom, Whiteley, Hampshire, GB About Us Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments within which we perform, whether on the battlefield, in the streets of our cities, or at the world's largest sporting events. High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations. What will you be doing? Reporting to the VP of Sales, you will play a key role in supporting the Sales team through lead generation, customer engagement, and sales operations activities. This particular role will be initially focused on our Unmanned Systems datalink market. Based in the Whiteley office, this role is responsible for managing both inbound enquiries and proactive outbound outreach, helping to build and maintain a strong pipeline of opportunities. This is a highly interactive role where you will work closely with Sales, Engineering, Operations, and other internal teams to ensure a seamless customer experience. The position involves identifying potential customers, understanding their needs, and supporting the sales process from initial contact through to opportunity development. The role offers the opportunity to develop strong commercial and technical awareness, while contributing directly to sales growth through a mix of relationship building, CRM management, and campaign execution. There is excellent potential for forward career progression to Sale Account manager within the team for the right candidate. Key Responsibilities Include Supporting the external Sales team with quoting activities, opportunity updates, and lead creation within the CRM system. Managing inbound enquiries and proactively generating leads through outbound calls and targeted campaigns. Engaging with customers to understand their needs and identify potential sales opportunities. Providing product information and responding to customer queries in a timely and professional manner. Maintaining accurate and up-to-date records of customer interactions and opportunities within Salesforce CRM. Collaborating with internal teams including Engineering, Operations, and Logistics to support the sales process and customer delivery. Participating in sales meetings and contributing to team alignment, pipeline development, and performance tracking. About You The ideal candidate will be a motivated and customer-focused sales professional with strong communication skills and a proactive approach to lead generation. Comfortable working in a fast-paced environment, they will be confident engaging with customers over the phone and through digital channels, while maintaining a high level of organisation and attention to detail. The successful candidate will bring a positive, coachable attitude and a willingness to learn, along with the ability to manage multiple priorities and contribute to team success. An interest in technology and the ability to quickly understand customer requirements will be key to identifying and developing sales opportunities. To be successful in this role, you ll ideally have: 2 5 years experience Strong communication and interpersonal skills with a customer-first mindset. Confidence in outbound calling and lead generation activities. Experience using CRM systems, with Salesforce experience preferred. Good organisational skills with the ability to manage multiple tasks and priorities. A solid understanding of the sales lifecycle and how to identify and develop opportunities. Experience with Microsoft Office applications, with knowledge of AI tools for lead generation considered beneficial. Benefits And Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a can-do attitude. Our Employees Receive 25 days annual leave plus Bank holidays A generous pension plan, company match up to 9%. Company bonus scheme Annual pay reviews (discretional) A personal approach to training and development Employee Assistance Program Income protection Life assurance Flexible core working hours. Open plan, modern office environment Onsite subsidized café Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia. DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation. Interested in a career with us? Simply click on APPLY and we ll be in contact shortly.
Jun 28, 2026
Full time
Title: Sales Support Coordinator Date: 12 June 2026 Location: United Kingdom, Whiteley, Hampshire, GB About Us Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments within which we perform, whether on the battlefield, in the streets of our cities, or at the world's largest sporting events. High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations. What will you be doing? Reporting to the VP of Sales, you will play a key role in supporting the Sales team through lead generation, customer engagement, and sales operations activities. This particular role will be initially focused on our Unmanned Systems datalink market. Based in the Whiteley office, this role is responsible for managing both inbound enquiries and proactive outbound outreach, helping to build and maintain a strong pipeline of opportunities. This is a highly interactive role where you will work closely with Sales, Engineering, Operations, and other internal teams to ensure a seamless customer experience. The position involves identifying potential customers, understanding their needs, and supporting the sales process from initial contact through to opportunity development. The role offers the opportunity to develop strong commercial and technical awareness, while contributing directly to sales growth through a mix of relationship building, CRM management, and campaign execution. There is excellent potential for forward career progression to Sale Account manager within the team for the right candidate. Key Responsibilities Include Supporting the external Sales team with quoting activities, opportunity updates, and lead creation within the CRM system. Managing inbound enquiries and proactively generating leads through outbound calls and targeted campaigns. Engaging with customers to understand their needs and identify potential sales opportunities. Providing product information and responding to customer queries in a timely and professional manner. Maintaining accurate and up-to-date records of customer interactions and opportunities within Salesforce CRM. Collaborating with internal teams including Engineering, Operations, and Logistics to support the sales process and customer delivery. Participating in sales meetings and contributing to team alignment, pipeline development, and performance tracking. About You The ideal candidate will be a motivated and customer-focused sales professional with strong communication skills and a proactive approach to lead generation. Comfortable working in a fast-paced environment, they will be confident engaging with customers over the phone and through digital channels, while maintaining a high level of organisation and attention to detail. The successful candidate will bring a positive, coachable attitude and a willingness to learn, along with the ability to manage multiple priorities and contribute to team success. An interest in technology and the ability to quickly understand customer requirements will be key to identifying and developing sales opportunities. To be successful in this role, you ll ideally have: 2 5 years experience Strong communication and interpersonal skills with a customer-first mindset. Confidence in outbound calling and lead generation activities. Experience using CRM systems, with Salesforce experience preferred. Good organisational skills with the ability to manage multiple tasks and priorities. A solid understanding of the sales lifecycle and how to identify and develop opportunities. Experience with Microsoft Office applications, with knowledge of AI tools for lead generation considered beneficial. Benefits And Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a can-do attitude. Our Employees Receive 25 days annual leave plus Bank holidays A generous pension plan, company match up to 9%. Company bonus scheme Annual pay reviews (discretional) A personal approach to training and development Employee Assistance Program Income protection Life assurance Flexible core working hours. Open plan, modern office environment Onsite subsidized café Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia. DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation. Interested in a career with us? Simply click on APPLY and we ll be in contact shortly.
QA Coordinator Location: Huntingdon, Cambridgeshire (on-site) Talentmark is recruiting on behalf of an established bioscience organisation supporting the global pharmaceutical, biotechnology and life sciences sectors. The company plays an important role in advancing scientific research by supporting preclinical studies within a highly regulated environment. The Role An exciting opportunity has arisen for a QA Coordinator/ Officer to ensure ongoing compliance with ISO 9001 and internal quality standards. Working closely with teams across the business, you will coordinate quality documentation, CAPAs, deviations, change controls and audit activities while supporting continuous improvement initiatives. Key Responsibilities Maintain and support the Quality Management System (QMS) in line with ISO 9001. Manage controlled quality documentation, including SOPs and records. Coordinate CAPAs, deviations, non-conformances and change controls. Support quality investigations and root cause analysis. Assist with internal, customer and regulatory audits. Monitor quality metrics and support continuous improvement activities. Your Background: Experience within Quality Assurance, Quality Systems or Quality Compliance. Experience working in a regulated life sciences environment (pharmaceuticals, biotechnology, CRO or laboratory services). A good understanding of ISO 9001, QMS, CAPAs, document control and audit processes. Excellent organisational skills, attention to detail and the ability to work collaboratively across multiple departments. What's on Offer? Salary range between 35,000 - 45,000 DOE Gain broad exposure to Quality Systems, audits and compliance. A collaborative environment with opportunities for ongoing professional development. Apply: It is essential that applicants hold entitlement to work in the UK and a full UK driving license. Please quote job reference (Apply online only) in all correspondence.
Jun 28, 2026
Full time
QA Coordinator Location: Huntingdon, Cambridgeshire (on-site) Talentmark is recruiting on behalf of an established bioscience organisation supporting the global pharmaceutical, biotechnology and life sciences sectors. The company plays an important role in advancing scientific research by supporting preclinical studies within a highly regulated environment. The Role An exciting opportunity has arisen for a QA Coordinator/ Officer to ensure ongoing compliance with ISO 9001 and internal quality standards. Working closely with teams across the business, you will coordinate quality documentation, CAPAs, deviations, change controls and audit activities while supporting continuous improvement initiatives. Key Responsibilities Maintain and support the Quality Management System (QMS) in line with ISO 9001. Manage controlled quality documentation, including SOPs and records. Coordinate CAPAs, deviations, non-conformances and change controls. Support quality investigations and root cause analysis. Assist with internal, customer and regulatory audits. Monitor quality metrics and support continuous improvement activities. Your Background: Experience within Quality Assurance, Quality Systems or Quality Compliance. Experience working in a regulated life sciences environment (pharmaceuticals, biotechnology, CRO or laboratory services). A good understanding of ISO 9001, QMS, CAPAs, document control and audit processes. Excellent organisational skills, attention to detail and the ability to work collaboratively across multiple departments. What's on Offer? Salary range between 35,000 - 45,000 DOE Gain broad exposure to Quality Systems, audits and compliance. A collaborative environment with opportunities for ongoing professional development. Apply: It is essential that applicants hold entitlement to work in the UK and a full UK driving license. Please quote job reference (Apply online only) in all correspondence.
Site Manager Retrofit & Decarbonisation Location: Ashford Salary: Competitive Package Contract: Month Fixed-Term Contract (with the opportunity to become permanent) Are you an experienced Site Manager with a background in retrofit, refurbishment or decarbonisation projects? We're working with a leading contractor delivering large-scale retrofit programmes for public sector and social housing clients. Due to continued growth, they're looking to appoint a Site Manager to oversee multiple projects, ensuring works are delivered safely, on time and to the highest quality standards. This is a fantastic opportunity to join an established business at the forefront of the UK's net zero agenda, with the potential for a long-term career beyond the initial contract. The Role As Site Manager, you'll take responsibility for the day-to-day management of retrofit and decarbonisation projects from site set-up through to completion. Working alongside the Project Manager, Retrofit Coordinator and wider delivery team, you'll ensure programmes are delivered in line with PAS 2030/2035 requirements, client expectations and health & safety legislation. Key responsibilities include: Managing site operations from pre-start through to completion, handover and snagging. Supervising subcontractors, direct labour and agency staff. Coordinating labour, materials and site logistics to ensure programmes remain on schedule. Ensuring all operatives are inducted and working safely in accordance with RAMS and site procedures. Carrying out regular quality inspections and managing snagging works. Maintaining accurate site documentation including daily diaries, QA records, permits, inspections and photographic evidence. Ensuring compliance with PAS 2030/2035, TrustMark, Building Regulations and client specifications. Working closely with residents and client representatives to deliver an excellent customer experience. Attending site meetings, client inspections and progress reviews. Monitoring health & safety standards and ensuring sites remain audit-ready at all times. Supporting the commercial team with valuations, variations and completion information. About You We're keen to speak with candidates who have: Proven experience as a Site Manager within retrofit, refurbishment, planned works or decarbonisation projects. Experience working within occupied social housing or public sector environments. Knowledge of multi-measure retrofit works including insulation, ventilation, windows, roofing, heating systems and renewable technologies. A good understanding of PAS 2030 and PAS 2035 compliance. Experience managing subcontractors and coordinating multiple trades on site. Strong organisational skills with the ability to maintain accurate site records and quality documentation. A proactive approach with a commitment to delivering projects safely, on time and to a high standard. Essential Qualifications SMSTS CSCS Card First Aid at Work Full UK Driving Licence What's on Offer Competitive salary and benefits package. Opportunity to work on high-profile retrofit and decarbonisation projects. Long-term pipeline of work with the potential for a permanent position. Supportive and collaborative working environment. Genuine opportunities for career progression within a growing business. If you're looking to join a forward-thinking contractor delivering projects that make a real impact on communities and sustainability, we'd love to hear from you. Apply today or get in touch for a confidential discussion.
Jun 27, 2026
Full time
Site Manager Retrofit & Decarbonisation Location: Ashford Salary: Competitive Package Contract: Month Fixed-Term Contract (with the opportunity to become permanent) Are you an experienced Site Manager with a background in retrofit, refurbishment or decarbonisation projects? We're working with a leading contractor delivering large-scale retrofit programmes for public sector and social housing clients. Due to continued growth, they're looking to appoint a Site Manager to oversee multiple projects, ensuring works are delivered safely, on time and to the highest quality standards. This is a fantastic opportunity to join an established business at the forefront of the UK's net zero agenda, with the potential for a long-term career beyond the initial contract. The Role As Site Manager, you'll take responsibility for the day-to-day management of retrofit and decarbonisation projects from site set-up through to completion. Working alongside the Project Manager, Retrofit Coordinator and wider delivery team, you'll ensure programmes are delivered in line with PAS 2030/2035 requirements, client expectations and health & safety legislation. Key responsibilities include: Managing site operations from pre-start through to completion, handover and snagging. Supervising subcontractors, direct labour and agency staff. Coordinating labour, materials and site logistics to ensure programmes remain on schedule. Ensuring all operatives are inducted and working safely in accordance with RAMS and site procedures. Carrying out regular quality inspections and managing snagging works. Maintaining accurate site documentation including daily diaries, QA records, permits, inspections and photographic evidence. Ensuring compliance with PAS 2030/2035, TrustMark, Building Regulations and client specifications. Working closely with residents and client representatives to deliver an excellent customer experience. Attending site meetings, client inspections and progress reviews. Monitoring health & safety standards and ensuring sites remain audit-ready at all times. Supporting the commercial team with valuations, variations and completion information. About You We're keen to speak with candidates who have: Proven experience as a Site Manager within retrofit, refurbishment, planned works or decarbonisation projects. Experience working within occupied social housing or public sector environments. Knowledge of multi-measure retrofit works including insulation, ventilation, windows, roofing, heating systems and renewable technologies. A good understanding of PAS 2030 and PAS 2035 compliance. Experience managing subcontractors and coordinating multiple trades on site. Strong organisational skills with the ability to maintain accurate site records and quality documentation. A proactive approach with a commitment to delivering projects safely, on time and to a high standard. Essential Qualifications SMSTS CSCS Card First Aid at Work Full UK Driving Licence What's on Offer Competitive salary and benefits package. Opportunity to work on high-profile retrofit and decarbonisation projects. Long-term pipeline of work with the potential for a permanent position. Supportive and collaborative working environment. Genuine opportunities for career progression within a growing business. If you're looking to join a forward-thinking contractor delivering projects that make a real impact on communities and sustainability, we'd love to hear from you. Apply today or get in touch for a confidential discussion.
Repair Engineer (Fixed Term Contract) - 6 Months Location: Oxford (Hybrid Working) Rate: 46 per hour Duration: 6-Month Fixed Term Contract The Opportunity Our client, Siemens Energy, is seeking a Repair Engineer to join its Global Repair Network Team on a 6-month fixed-term contract. Based in Oxford with hybrid working available, this role offers the opportunity to work within a global engineering network supporting Maintenance, Repair & Overhaul Centres (MROCs) and authorised repair vendors worldwide. The successful candidate will play a key role in supporting existing repair capabilities, driving continuous improvement initiatives, and contributing to the development of future repair solutions across Siemens Energy's global network. Key Responsibilities Support component repair development activities across the global repair network. Assess, investigate and disposition non-conforming components. Support the development, amendment and implementation of repair schemes and technical variances. Assist with the implementation of engineering improvements and technical solutions both internally and externally. Represent Engineering during technical reviews, discussions and cross-functional meetings. Ensure compliance with company, national and international regulatory requirements and standards. Provide technical support outside normal working hours when required. Travel to MROCs and authorised repair vendors as necessary to support engineering activities. About You Essential Requirements Degree in Mechanical Engineering, Materials Engineering, Manufacturing Engineering, or equivalent relevant experience. Ability to interpret engineering drawings and understand component design intent within complex assemblies. Strong written and verbal communication skills. Ability to work effectively with internal stakeholders, customers, and external vendors. Strong organisational skills with the ability to manage multiple priorities. Self-motivated, proactive, and capable of working both independently and as part of a wider team. Desirable Experience Knowledge of gas turbines, rotating equipment, or industrial power generation equipment. Understanding of repair and manufacturing processes. Experience supporting maintenance, repair, and overhaul activities. Previous experience in a customer-facing engineering environment. Demonstrable track record of delivering technical solutions and process improvements. About Siemens Energy Siemens Energy is a global leader in energy technology, driving innovation and developing advanced solutions that support a more sustainable future. Through cutting-edge engineering and manufacturing technologies, Siemens Energy continues to set new standards in efficiency, reliability, and emissions reduction across the energy sector. Diversity & Inclusion Siemens Energy values diversity and believes different perspectives drive innovation. Applications are welcomed from candidates of all backgrounds, experiences, and identities. Flexible working arrangements and workplace adjustments can be discussed throughout the recruitment process. Contract Details 6-Month Fixed Term Contract 46 per hour Hybrid Working Oxford-based Potential travel to repair vendors and MRO facilities as required Apply now to join a globally recognised engineering organisation and contribute to the future of advanced energy technology. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Jun 27, 2026
Contractor
Repair Engineer (Fixed Term Contract) - 6 Months Location: Oxford (Hybrid Working) Rate: 46 per hour Duration: 6-Month Fixed Term Contract The Opportunity Our client, Siemens Energy, is seeking a Repair Engineer to join its Global Repair Network Team on a 6-month fixed-term contract. Based in Oxford with hybrid working available, this role offers the opportunity to work within a global engineering network supporting Maintenance, Repair & Overhaul Centres (MROCs) and authorised repair vendors worldwide. The successful candidate will play a key role in supporting existing repair capabilities, driving continuous improvement initiatives, and contributing to the development of future repair solutions across Siemens Energy's global network. Key Responsibilities Support component repair development activities across the global repair network. Assess, investigate and disposition non-conforming components. Support the development, amendment and implementation of repair schemes and technical variances. Assist with the implementation of engineering improvements and technical solutions both internally and externally. Represent Engineering during technical reviews, discussions and cross-functional meetings. Ensure compliance with company, national and international regulatory requirements and standards. Provide technical support outside normal working hours when required. Travel to MROCs and authorised repair vendors as necessary to support engineering activities. About You Essential Requirements Degree in Mechanical Engineering, Materials Engineering, Manufacturing Engineering, or equivalent relevant experience. Ability to interpret engineering drawings and understand component design intent within complex assemblies. Strong written and verbal communication skills. Ability to work effectively with internal stakeholders, customers, and external vendors. Strong organisational skills with the ability to manage multiple priorities. Self-motivated, proactive, and capable of working both independently and as part of a wider team. Desirable Experience Knowledge of gas turbines, rotating equipment, or industrial power generation equipment. Understanding of repair and manufacturing processes. Experience supporting maintenance, repair, and overhaul activities. Previous experience in a customer-facing engineering environment. Demonstrable track record of delivering technical solutions and process improvements. About Siemens Energy Siemens Energy is a global leader in energy technology, driving innovation and developing advanced solutions that support a more sustainable future. Through cutting-edge engineering and manufacturing technologies, Siemens Energy continues to set new standards in efficiency, reliability, and emissions reduction across the energy sector. Diversity & Inclusion Siemens Energy values diversity and believes different perspectives drive innovation. Applications are welcomed from candidates of all backgrounds, experiences, and identities. Flexible working arrangements and workplace adjustments can be discussed throughout the recruitment process. Contract Details 6-Month Fixed Term Contract 46 per hour Hybrid Working Oxford-based Potential travel to repair vendors and MRO facilities as required Apply now to join a globally recognised engineering organisation and contribute to the future of advanced energy technology. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Housing & Tenancy Support Coordinator Location: Poole Salary : £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Are you passionate about supporting people to live independently and thrive in their homes? They're looking for a dedicated and proactive Housing & Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join their Supported Living team. In this rewarding role, you'll play a vital part in creating safe, well-managed environments where customers-particularly young people and individuals with disabilities-can build independence and feel truly at home. You'll deliver high-quality housing management and frontline support services across their supported living schemes. You'll be at the heart of their services-ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential. What You'll Be Doing Deliver day-to-day housing and building management across supported living schemes Carry out vital health & safety and compliance checks, including fire safety Support customers to maintain tenancies, build independence, and achieve positive outcomes Manage rent accounts, including income collection, direct debits, and supporting benefit claims Respond to customer queries, feedback, and complaints with a focus on excellent service Complete assessments, sign-ups, and tenancy processes for new and existing customers Work collaboratively with customers and partner agencies to develop housing plans and risk assessments Build strong partnerships with external stakeholders, including health, social care, and community organisations Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies Play a key role in maintaining occupancy levels and promoting available homes Participate in an out-of-hours on-call rota What They're Looking For They're looking for someone who is both compassionate and driven, with a commitment to delivering excellent services. Your experience and knowledge: Experience working in housing, ideally with vulnerable adults or supported living services Understanding of housing processes, benefits, and tenancy management Strong IT, numeracy, and administrative skills Your skills and attributes: A motivated self-starter who can manage their own workload effectively Excellent communication and interpersonal skills, able to adapt to different audiences Strong problem-solving skills with a practical, solution-focused mindset Passion for customer-focused services and co-production Ability to build effective relationships with colleagues, customers, and external partners Willingness to participate in an on-call rota Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover The Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Jun 27, 2026
Full time
Housing & Tenancy Support Coordinator Location: Poole Salary : £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Are you passionate about supporting people to live independently and thrive in their homes? They're looking for a dedicated and proactive Housing & Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join their Supported Living team. In this rewarding role, you'll play a vital part in creating safe, well-managed environments where customers-particularly young people and individuals with disabilities-can build independence and feel truly at home. You'll deliver high-quality housing management and frontline support services across their supported living schemes. You'll be at the heart of their services-ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential. What You'll Be Doing Deliver day-to-day housing and building management across supported living schemes Carry out vital health & safety and compliance checks, including fire safety Support customers to maintain tenancies, build independence, and achieve positive outcomes Manage rent accounts, including income collection, direct debits, and supporting benefit claims Respond to customer queries, feedback, and complaints with a focus on excellent service Complete assessments, sign-ups, and tenancy processes for new and existing customers Work collaboratively with customers and partner agencies to develop housing plans and risk assessments Build strong partnerships with external stakeholders, including health, social care, and community organisations Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies Play a key role in maintaining occupancy levels and promoting available homes Participate in an out-of-hours on-call rota What They're Looking For They're looking for someone who is both compassionate and driven, with a commitment to delivering excellent services. Your experience and knowledge: Experience working in housing, ideally with vulnerable adults or supported living services Understanding of housing processes, benefits, and tenancy management Strong IT, numeracy, and administrative skills Your skills and attributes: A motivated self-starter who can manage their own workload effectively Excellent communication and interpersonal skills, able to adapt to different audiences Strong problem-solving skills with a practical, solution-focused mindset Passion for customer-focused services and co-production Ability to build effective relationships with colleagues, customers, and external partners Willingness to participate in an on-call rota Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover The Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Freightserve recruitment are looking for a Import Customs Coordinator for a well-established Freight Forwarder. The company is based in the Basildon area. About the Role The successful candidate will have previous experience of raising customs declarations using CDS and will possess a strong understanding of UK customs compliance requirements, import procedures and customs regulations. The role is responsible for supporting customs operations, ensuring the timely clearance of goods, maintaining compliance with HMRC requirements and providing excellent customer service to both internal and external stakeholders. Key Responsibilities Assist the Customs Manager in supporting the Head of Customs Compliance and Managing Director's vision to drive business growth and profitability. Support the development and growth of Customs services through excellent customer service and operational performance. Complete Customs Import, Export and Cross Trade activities accurately and within required timescales, including all associated financial, legal and invoicing transactions. Correctly complete customs import and export declarations in line with HMRC regulations. Ensure all operational activities are completed accurately and on time. Report any amendments to customs declarations to the line management team immediately. Carry out ad-hoc and spot checks on customer entries and provide weekly reports. Maintain and utilise operational systems and customs platforms effectively at all times. Ensure Import Duties and VAT are correctly applied and invoiced in accordance with Company procedures. Maintain excellent customer and inter-departmental relationships, providing regular updates to the line management team. Follow up outstanding customer payments in conjunction with the Credit Control team. Maintain regular communication with Sales teams, reporting potential opportunities and handing over shipments as required. Ensure all quotations are communicated to the Sales team within 2 hours of receipt and accurately recorded on the system. Identify and implement efficiencies within customer workflows in conjunction with the line management team. Ensure all required reports are completed and submitted within agreed deadlines. Ensure all goods released under Company's deferment account have the appropriate approvals in place. Ensure insurance charges are applied correctly and escalate any insurance claims without delay. Experience Experience within Customs, Imports or Customs Compliance. Experience raising import declarations using the Customs Declaration Service (CDS). Working hours are Monday - Friday 9-5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Jun 27, 2026
Full time
Freightserve recruitment are looking for a Import Customs Coordinator for a well-established Freight Forwarder. The company is based in the Basildon area. About the Role The successful candidate will have previous experience of raising customs declarations using CDS and will possess a strong understanding of UK customs compliance requirements, import procedures and customs regulations. The role is responsible for supporting customs operations, ensuring the timely clearance of goods, maintaining compliance with HMRC requirements and providing excellent customer service to both internal and external stakeholders. Key Responsibilities Assist the Customs Manager in supporting the Head of Customs Compliance and Managing Director's vision to drive business growth and profitability. Support the development and growth of Customs services through excellent customer service and operational performance. Complete Customs Import, Export and Cross Trade activities accurately and within required timescales, including all associated financial, legal and invoicing transactions. Correctly complete customs import and export declarations in line with HMRC regulations. Ensure all operational activities are completed accurately and on time. Report any amendments to customs declarations to the line management team immediately. Carry out ad-hoc and spot checks on customer entries and provide weekly reports. Maintain and utilise operational systems and customs platforms effectively at all times. Ensure Import Duties and VAT are correctly applied and invoiced in accordance with Company procedures. Maintain excellent customer and inter-departmental relationships, providing regular updates to the line management team. Follow up outstanding customer payments in conjunction with the Credit Control team. Maintain regular communication with Sales teams, reporting potential opportunities and handing over shipments as required. Ensure all quotations are communicated to the Sales team within 2 hours of receipt and accurately recorded on the system. Identify and implement efficiencies within customer workflows in conjunction with the line management team. Ensure all required reports are completed and submitted within agreed deadlines. Ensure all goods released under Company's deferment account have the appropriate approvals in place. Ensure insurance charges are applied correctly and escalate any insurance claims without delay. Experience Experience within Customs, Imports or Customs Compliance. Experience raising import declarations using the Customs Declaration Service (CDS). Working hours are Monday - Friday 9-5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Lead Support Worker Salary £27,500 per annum plus matching pension contributions and health cash plan worth Permanent, full time (37.5 hpw), rota working North Tyneside, Railway Terrace We cant offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different click apply for full job details
Jun 27, 2026
Full time
Lead Support Worker Salary £27,500 per annum plus matching pension contributions and health cash plan worth Permanent, full time (37.5 hpw), rota working North Tyneside, Railway Terrace We cant offer a CoS for this role Home, a place where you belong Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different click apply for full job details
Pricing Coordinator Basildon Permanent/Full time, hours: Monday to Friday, 9:00 am 5:30 pm You will be working for a leading Freight forwarding business, who encourages progression, you will be pricing solutions across Sea Freight services and also some Road and Air Services. Sea Freight experience is essential! You will secure, analyse, and negotiate competitive sea freight rates (FCL and LCL) to generate accurate, profitable quotes. Support the sales team with pricing strategies and market insights Responsibilities - Pricing Coordinator Prepare and manage Ocean freight quotations for both new and existing clients Negotiate rates with carriers, suppliers, and overseas agents Identify cost-effective transport solutions to meet customer requirements Build and maintain strong relationships with clients and suppliers Support the sales team with pricing strategies and market insights Required The Pricing Coordinator must have experience in Ocean Freight pricing, Strong negotiation and communication skills Excellent attention to detail and time management Ability to thrive in a fast-paced environment
Jun 27, 2026
Full time
Pricing Coordinator Basildon Permanent/Full time, hours: Monday to Friday, 9:00 am 5:30 pm You will be working for a leading Freight forwarding business, who encourages progression, you will be pricing solutions across Sea Freight services and also some Road and Air Services. Sea Freight experience is essential! You will secure, analyse, and negotiate competitive sea freight rates (FCL and LCL) to generate accurate, profitable quotes. Support the sales team with pricing strategies and market insights Responsibilities - Pricing Coordinator Prepare and manage Ocean freight quotations for both new and existing clients Negotiate rates with carriers, suppliers, and overseas agents Identify cost-effective transport solutions to meet customer requirements Build and maintain strong relationships with clients and suppliers Support the sales team with pricing strategies and market insights Required The Pricing Coordinator must have experience in Ocean Freight pricing, Strong negotiation and communication skills Excellent attention to detail and time management Ability to thrive in a fast-paced environment
We are working with a Social Housing provider, who are looking to recruit a Compliance Manager As the Compliance Manager you will be managing a team of 6 compliance surveyors and assistants, covering gas, asbestos, fire, electrical, water hygiene (legionella), and Building Safety You will lead the day-to-day management of the appointed contractors, ensuring services, repairs and improvement works are completed on time, delivering value for money and a quality service to customers. You will provide support to teams across the business to ensure that requirements in relation to active building safety is communicated and delivered, and play an integral part in delivering the building safety policies and procedures, Duties will include: Line Management of Surveyors and Coordinators Contract Management FRA Management Asbestos Management We are looking for someone who has worked in a similar role for a Registered Social Housing Provider as Housing knowledge and experience is essential Ideally you will hold a P402 or P405 qualification, along with NEBOSH Health & Safety Management or other relevant qualifications A fire safety related qualification would be advantageous but not essential If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on
Jun 27, 2026
Full time
We are working with a Social Housing provider, who are looking to recruit a Compliance Manager As the Compliance Manager you will be managing a team of 6 compliance surveyors and assistants, covering gas, asbestos, fire, electrical, water hygiene (legionella), and Building Safety You will lead the day-to-day management of the appointed contractors, ensuring services, repairs and improvement works are completed on time, delivering value for money and a quality service to customers. You will provide support to teams across the business to ensure that requirements in relation to active building safety is communicated and delivered, and play an integral part in delivering the building safety policies and procedures, Duties will include: Line Management of Surveyors and Coordinators Contract Management FRA Management Asbestos Management We are looking for someone who has worked in a similar role for a Registered Social Housing Provider as Housing knowledge and experience is essential Ideally you will hold a P402 or P405 qualification, along with NEBOSH Health & Safety Management or other relevant qualifications A fire safety related qualification would be advantageous but not essential If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on
About The Role: We are working with a recognised and growing design and build studio that works with leading international brands. They are known for transformative workplace projects and are looking for a Junior Sales Support Coordinator to join their social and friendly London team. In this role, you will support client communications and meetings and work closely with the project team throughout the duration of the projects to ensure seamless and successful delivery. You will be responsible for putting together varying-sized quotations from small boutique to multi-million-pound, large-scale projects, arranging project samples, liaising with suppliers and external clients whilst displaying outstanding customer service. The ideal person will have previous experience in the furniture design space, a genuine interest in the design sector and will be outgoing, confident and friendly with excellent communication skills. Our client offers a collaborative and ambitious team environment, with benefits including private healthcare, enhanced annual leave, professional development support, clear progression opportunities and regular social events. It's an excellent opportunity to grow your skillset within a well-respected practice in the industry. Please note, this role is strictly 5 days a week in office. Key Responsibilities: Creating quotes and project budgets Communicating with suppliers to manage timely orders Producing samples for clients Liaising with sales team to arrange orders Authorising invoices, matching them accurately against POs Work closely with the finance team to ensure budgets are adhered to Client engagement in person, over the phone and via email Key Skills/Requirements: Experience working in the furniture industry / procurement / project coordination Excellent customer service skills Proficiency in Microsoft Excel Strong organisational skill Excellent attention to detail and time management Strong written and verbal communication skills in English A proactive, positive, can-do attitude To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Jun 27, 2026
Full time
About The Role: We are working with a recognised and growing design and build studio that works with leading international brands. They are known for transformative workplace projects and are looking for a Junior Sales Support Coordinator to join their social and friendly London team. In this role, you will support client communications and meetings and work closely with the project team throughout the duration of the projects to ensure seamless and successful delivery. You will be responsible for putting together varying-sized quotations from small boutique to multi-million-pound, large-scale projects, arranging project samples, liaising with suppliers and external clients whilst displaying outstanding customer service. The ideal person will have previous experience in the furniture design space, a genuine interest in the design sector and will be outgoing, confident and friendly with excellent communication skills. Our client offers a collaborative and ambitious team environment, with benefits including private healthcare, enhanced annual leave, professional development support, clear progression opportunities and regular social events. It's an excellent opportunity to grow your skillset within a well-respected practice in the industry. Please note, this role is strictly 5 days a week in office. Key Responsibilities: Creating quotes and project budgets Communicating with suppliers to manage timely orders Producing samples for clients Liaising with sales team to arrange orders Authorising invoices, matching them accurately against POs Work closely with the finance team to ensure budgets are adhered to Client engagement in person, over the phone and via email Key Skills/Requirements: Experience working in the furniture industry / procurement / project coordination Excellent customer service skills Proficiency in Microsoft Excel Strong organisational skill Excellent attention to detail and time management Strong written and verbal communication skills in English A proactive, positive, can-do attitude To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 27, 2026
Full time
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aftercare Coordinator We are recruiting for an Aftercare Coordinator join our Shenstone based client. The business specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work. They are a rapidly growing business and are looking to extend their dedicated and focused team. As an Aftercare Coordinator you will need to have/be: Computer literate, including a proficiency with email and MS Office Professional telephone manner Strong attention to detail Excellent communication and administrative skills Excellent organisation and time management skills with an ability to meet deadlines Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies Ability to act and operate independently Good verbal and written communication skills Customer service experience would be an advantage Details: Salary : 26,000 Working Hours : Monday - Friday 9.00am - 5.00pm Location : Shenstone Duration : Permanent Role of Aftercare Coordinator Dealing with aftercare enquires and responding to customers Overseeing the aftercare aspect for a range of projects with different companies Building relationships and liaising with customers Booking in repairs Scheduling engineers workloads and jobs Liaising with after-care engineers to arrange schedules Liaising with technical and finance departments Preparing kits when required and ensuring that aftercare engineers are fully stocked each week Delivering a high level of customer service Responding to email enquiries Offering technical support when necessary Raising sales orders in preparation invoicing Providing feedback to customers Obtaining PO's and delivering the sales orders for invoicing once the repair has been completed Maintain various spreadsheets to track and meet Key Performance Indicators Ensure data is accurate and up-to-date for performance analysis Work closely with other departments to ensure smooth operations Provide feedback and suggestions for process improvements Benefits of working as an Aftercare Coordinator: 23 days plus bank holidays Free onsite parking Pension scheme
Jun 27, 2026
Full time
Aftercare Coordinator We are recruiting for an Aftercare Coordinator join our Shenstone based client. The business specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work. They are a rapidly growing business and are looking to extend their dedicated and focused team. As an Aftercare Coordinator you will need to have/be: Computer literate, including a proficiency with email and MS Office Professional telephone manner Strong attention to detail Excellent communication and administrative skills Excellent organisation and time management skills with an ability to meet deadlines Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies Ability to act and operate independently Good verbal and written communication skills Customer service experience would be an advantage Details: Salary : 26,000 Working Hours : Monday - Friday 9.00am - 5.00pm Location : Shenstone Duration : Permanent Role of Aftercare Coordinator Dealing with aftercare enquires and responding to customers Overseeing the aftercare aspect for a range of projects with different companies Building relationships and liaising with customers Booking in repairs Scheduling engineers workloads and jobs Liaising with after-care engineers to arrange schedules Liaising with technical and finance departments Preparing kits when required and ensuring that aftercare engineers are fully stocked each week Delivering a high level of customer service Responding to email enquiries Offering technical support when necessary Raising sales orders in preparation invoicing Providing feedback to customers Obtaining PO's and delivering the sales orders for invoicing once the repair has been completed Maintain various spreadsheets to track and meet Key Performance Indicators Ensure data is accurate and up-to-date for performance analysis Work closely with other departments to ensure smooth operations Provide feedback and suggestions for process improvements Benefits of working as an Aftercare Coordinator: 23 days plus bank holidays Free onsite parking Pension scheme
We are recruiting on behalf of a leading designer, manufacturer, installer, and service provider of commercial HVAC systems across the UK a Service Coordinator to join their Service Department. Hours of work are Monday-Friday, 08.30-17.00 Location: Medway Towns. This is an exciting opportunity for an organised and customer-focused professional to play a key role in converting service remedials, deficiencies, and upgrade opportunities into confirmed orders. Working closely with Service Engineers, Coordinators, and Contracts Managers, you will take ownership of remedial quotation activity, helping to maximise conversion rates, increase service revenue, and deliver an excellent customer experience. You will be a confident and organised individual who enjoys building customer relationships and managing opportunities from enquiry through to order. Key Responsibilities include: Prepare, issue, and manage quotations for remedial works, deficiencies, upgrades, and small projects. Proactively follow up quotations to maximise conversion rates and secure orders. Engage with customers to discuss scope, pricing, and commercial queries. Maintain accurate records of quotations, customer interactions, and outcomes within Salesforce CRM Drive the conversion of quoted remedial works into confirmed sales. Identify and prioritise opportunities based on value, urgency, and likelihood of success. Deliver a professional, responsive, and commercially confident service to customers. Build and maintain strong relationships with repeat service clients. Essential Skills & Experience Experience in a sales administration or similar commercial support role. Experience working within a busy service, maintenance, or logistics environment. Experience preparing and managing quotations. Strong IT skills, including Microsoft Office applications. Strong written and verbal communication abilities. Customer-focused and self motivated. Desirable Skills Experience using CRM systems, ideally Salesforce. ERP system experience. HVAC, building services, or engineering industry knowledge. Benefits 25 days annual leave plus your birthday off and Bank Holidays. Contributory pension scheme. Life assurance. Employee Assistance Programme (EAP). Perks Direct employee benefits platform. Long-service recognition awards. Comprehensive in-house product training.
Jun 27, 2026
Full time
We are recruiting on behalf of a leading designer, manufacturer, installer, and service provider of commercial HVAC systems across the UK a Service Coordinator to join their Service Department. Hours of work are Monday-Friday, 08.30-17.00 Location: Medway Towns. This is an exciting opportunity for an organised and customer-focused professional to play a key role in converting service remedials, deficiencies, and upgrade opportunities into confirmed orders. Working closely with Service Engineers, Coordinators, and Contracts Managers, you will take ownership of remedial quotation activity, helping to maximise conversion rates, increase service revenue, and deliver an excellent customer experience. You will be a confident and organised individual who enjoys building customer relationships and managing opportunities from enquiry through to order. Key Responsibilities include: Prepare, issue, and manage quotations for remedial works, deficiencies, upgrades, and small projects. Proactively follow up quotations to maximise conversion rates and secure orders. Engage with customers to discuss scope, pricing, and commercial queries. Maintain accurate records of quotations, customer interactions, and outcomes within Salesforce CRM Drive the conversion of quoted remedial works into confirmed sales. Identify and prioritise opportunities based on value, urgency, and likelihood of success. Deliver a professional, responsive, and commercially confident service to customers. Build and maintain strong relationships with repeat service clients. Essential Skills & Experience Experience in a sales administration or similar commercial support role. Experience working within a busy service, maintenance, or logistics environment. Experience preparing and managing quotations. Strong IT skills, including Microsoft Office applications. Strong written and verbal communication abilities. Customer-focused and self motivated. Desirable Skills Experience using CRM systems, ideally Salesforce. ERP system experience. HVAC, building services, or engineering industry knowledge. Benefits 25 days annual leave plus your birthday off and Bank Holidays. Contributory pension scheme. Life assurance. Employee Assistance Programme (EAP). Perks Direct employee benefits platform. Long-service recognition awards. Comprehensive in-house product training.
Customs Broker Bradford, West Yorkshire 30,000 - 35,000 per annum (dependent on experience) Full time Hours Immediate start available Benefits: 20 days holiday, 5% employer pension contribution match, private healthcare scheme, additional day's holiday after 5 years' service, additional day's holiday after 10 years' service About the Role One of our clients, a leading West Yorkshire freight forwarder, is seeking an experienced Customs Broker to join their dedicated customs team based in Bradford. Supporting a key client account, this role is responsible for the accurate preparation, submission, and management of import customs entries from initial declaration through to cargo release and invoicing. The team processes approximately 1,500 import customs entries per month , making this an excellent opportunity for an experienced customs professional who thrives in a busy, fast-paced environment. This is an immediate requirement for someone with strong customs knowledge, excellent attention to detail, and the ability to manage multiple shipments simultaneously. Key Responsibilities Prepare and submit import customs entries using CargoWise and the Customs Declaration Service (CDS) Ensure customs declarations are completed accurately and in compliance with all customs regulations and client requirements Monitor customs entries throughout the clearance process and proactively resolve any issues that may delay cargo release Liaise with customs authorities, government agencies, carriers, and other stakeholders regarding examinations, holds, and documentation requirements Maintain accurate shipment and customs records within CargoWise and other company systems Upload customs documentation and shipment information to the client's online platform in line with service level agreements Communicate effectively with customers, internal departments, and external stakeholders regarding shipment status and customs updates Prepare and issue invoices relating to brokerage services, duties, taxes, and associated charges Ensure compliance with company procedures, customs legislation, and client-specific requirements Requirements Previous experience within a Customs Broker, Customs Clearance Operator, or Customs Coordinator role is essential Strong knowledge of UK import customs procedures and customs compliance Experience using CargoWise and CDS would be highly advantageous Ability to manage multiple customs entries and prioritise workload effectively Strong problem-solving skills and a proactive approach to customs clearance issues Excellent communication and customer service skills High attention to detail and strong organisational ability This is an excellent opportunity to join a well-established freight forwarding business and become part of a busy, supportive customs team handling a high volume of import declarations.
Jun 27, 2026
Full time
Customs Broker Bradford, West Yorkshire 30,000 - 35,000 per annum (dependent on experience) Full time Hours Immediate start available Benefits: 20 days holiday, 5% employer pension contribution match, private healthcare scheme, additional day's holiday after 5 years' service, additional day's holiday after 10 years' service About the Role One of our clients, a leading West Yorkshire freight forwarder, is seeking an experienced Customs Broker to join their dedicated customs team based in Bradford. Supporting a key client account, this role is responsible for the accurate preparation, submission, and management of import customs entries from initial declaration through to cargo release and invoicing. The team processes approximately 1,500 import customs entries per month , making this an excellent opportunity for an experienced customs professional who thrives in a busy, fast-paced environment. This is an immediate requirement for someone with strong customs knowledge, excellent attention to detail, and the ability to manage multiple shipments simultaneously. Key Responsibilities Prepare and submit import customs entries using CargoWise and the Customs Declaration Service (CDS) Ensure customs declarations are completed accurately and in compliance with all customs regulations and client requirements Monitor customs entries throughout the clearance process and proactively resolve any issues that may delay cargo release Liaise with customs authorities, government agencies, carriers, and other stakeholders regarding examinations, holds, and documentation requirements Maintain accurate shipment and customs records within CargoWise and other company systems Upload customs documentation and shipment information to the client's online platform in line with service level agreements Communicate effectively with customers, internal departments, and external stakeholders regarding shipment status and customs updates Prepare and issue invoices relating to brokerage services, duties, taxes, and associated charges Ensure compliance with company procedures, customs legislation, and client-specific requirements Requirements Previous experience within a Customs Broker, Customs Clearance Operator, or Customs Coordinator role is essential Strong knowledge of UK import customs procedures and customs compliance Experience using CargoWise and CDS would be highly advantageous Ability to manage multiple customs entries and prioritise workload effectively Strong problem-solving skills and a proactive approach to customs clearance issues Excellent communication and customer service skills High attention to detail and strong organisational ability This is an excellent opportunity to join a well-established freight forwarding business and become part of a busy, supportive customs team handling a high volume of import declarations.
Michael Page Business Support
Chesterfield, Derbyshire
The Global Inbound Logistics Coordinator Apparel will oversee the coordination of stock and supplier relationships to ensure timely delivery of products in the retail department. This role requires a proactive individual with experience in managing imports and supply chains within the retail industry. Client Details The employer is a well-established business within the retail industry, known for its commitment to providing quality apparel to its customers. Based in Chesterfield, this organisation operates as part of a medium-sized team, focusing on efficient supply chain management and product excellent. Description Daily supplier liaison, managing the coordination of inbound shipments into US, UK, and EU warehouses directly from factories across Asia and Europe. Identify consolidation opportunities across factories and regions to secure optimal freight rates and maintain strong carrier service levels. Monitor all active shipments, ensuring accurate and timely system updates on delivery status and shipping information. Communicate delays or discrepancies promptly to relevant internal teams to support proactive issue resolution. Manage and review freight forwarder costings, ensuring competitive rates and accurate invoicing. Provide routing, lead-time, and transit data to support financial planning and forecasting schedules. Support merchandising teams with origin duties, import requirements, and product classification guidance for US, UK, and EU markets. Profile Global Inbound Logistics Coordinator - Apparel should have: Previous experience in import or supply chain roles within the retail industry. Strong organisational skills with an eye for detail and accuracy. Knowledge of import regulations and documentation processes. Proficiency in inventory management systems and data analysis tools. Ability to build and maintain effective supplier relationships. Excellent communication and problem-solving skills. Job Offer Competitive salary Permanent role based in Chesterfield within the retail industry. Free parking facilities available for employees. Exclusive staff discount on apparel products. Supportive and collaborative work environment. If you are ready to take the next step in your career as an Global Inbound Logistics Coordinator- Apparel, apply now
Jun 27, 2026
Full time
The Global Inbound Logistics Coordinator Apparel will oversee the coordination of stock and supplier relationships to ensure timely delivery of products in the retail department. This role requires a proactive individual with experience in managing imports and supply chains within the retail industry. Client Details The employer is a well-established business within the retail industry, known for its commitment to providing quality apparel to its customers. Based in Chesterfield, this organisation operates as part of a medium-sized team, focusing on efficient supply chain management and product excellent. Description Daily supplier liaison, managing the coordination of inbound shipments into US, UK, and EU warehouses directly from factories across Asia and Europe. Identify consolidation opportunities across factories and regions to secure optimal freight rates and maintain strong carrier service levels. Monitor all active shipments, ensuring accurate and timely system updates on delivery status and shipping information. Communicate delays or discrepancies promptly to relevant internal teams to support proactive issue resolution. Manage and review freight forwarder costings, ensuring competitive rates and accurate invoicing. Provide routing, lead-time, and transit data to support financial planning and forecasting schedules. Support merchandising teams with origin duties, import requirements, and product classification guidance for US, UK, and EU markets. Profile Global Inbound Logistics Coordinator - Apparel should have: Previous experience in import or supply chain roles within the retail industry. Strong organisational skills with an eye for detail and accuracy. Knowledge of import regulations and documentation processes. Proficiency in inventory management systems and data analysis tools. Ability to build and maintain effective supplier relationships. Excellent communication and problem-solving skills. Job Offer Competitive salary Permanent role based in Chesterfield within the retail industry. Free parking facilities available for employees. Exclusive staff discount on apparel products. Supportive and collaborative work environment. If you are ready to take the next step in your career as an Global Inbound Logistics Coordinator- Apparel, apply now
Pertemps Wolverhampton and Walsall
City, Wolverhampton
Administrator / Customer Support Coordinator Wolverhampton 13.00 - 15.00 per hour Monday - Thursday: 7:00am - 4:00pm Friday: 7:00am - 12:00pm We're recruiting for a well-established business operating within the manufacturing and industrial supply sector, seeking an organised and reliable Administrator to support a busy team. Key Responsibilities Ordering materials and liaising with suppliers Reviewing and updating material pricing Communicating lead times and updates to customers Updating CRM and internal systems Monitoring incoming emails and enquiries Providing general administrative support across the business If you're an organised administrator looking for your next opportunity, we'd love to hear from you. Apply today for immediate consideration.
Jun 27, 2026
Seasonal
Administrator / Customer Support Coordinator Wolverhampton 13.00 - 15.00 per hour Monday - Thursday: 7:00am - 4:00pm Friday: 7:00am - 12:00pm We're recruiting for a well-established business operating within the manufacturing and industrial supply sector, seeking an organised and reliable Administrator to support a busy team. Key Responsibilities Ordering materials and liaising with suppliers Reviewing and updating material pricing Communicating lead times and updates to customers Updating CRM and internal systems Monitoring incoming emails and enquiries Providing general administrative support across the business If you're an organised administrator looking for your next opportunity, we'd love to hear from you. Apply today for immediate consideration.
Provisioning Coordinator Fife £28,000 £30,000 per annum Full-Time Permanent The Opportunity We're currently recruiting on behalf of a well-established and growing telecommunications provider based in Dunfermline, who are looking to appoint a Customer Experience & Service Delivery Executive to join their expanding team. This is an excellent opportunity for someone who enjoys working closely with customers, coordinating service delivery, and providing first-class support. The role offers a varied workload spanning customer relationship management, service coordination, order provisioning, and first-line support, making it ideal for someone looking to develop a long-term career within the telecoms and technology sector. The successful candidate will become a key part of the business, helping to ensure customers receive an outstanding experience from onboarding through to ongoing support. The Role Working as part of a collaborative and customer-focused team, you will act as a central point of contact for customers, suppliers, and internal departments, ensuring services are delivered efficiently and issues are resolved promptly. Key Responsibilities Customer Relationship Management Develop and maintain positive relationships with existing customers. Conduct regular customer contact and service reviews. Support customer retention initiatives and promote a positive customer experience. Act as a trusted point of contact for customer enquiries. Service Coordination & Delivery Manage the provisioning of telecoms and connectivity services. Process customer orders and service requests. Coordinate number porting activities and service migrations. Schedule installations and liaise with engineers, suppliers, and customers. Monitor order progress and provide regular updates. Customer Support Handle inbound customer enquiries via telephone and email. Perform basic troubleshooting and diagnostics for broadband and telephony services. Log, update, and manage support tickets. Escalate technical issues to specialist teams where appropriate. Administration Maintain accurate customer records and documentation. Ensure all service requests and customer interactions are recorded within internal systems. Support operational processes and service delivery activities as required. About You The ideal candidate will be highly organised, customer-focused, and confident managing multiple priorities in a busy environment. Essential Skills & Experience Strong communication and interpersonal skills. Excellent organisational and administrative abilities. Ability to prioritise workload and manage competing demands. A proactive and professional approach to customer service. Confidence working with CRM systems and business applications. Desirable Experience Experience within telecommunications, connectivity, broadband, or IT services. Previous experience in customer success, service delivery, account coordination, or customer support. Understanding of VoIP, hosted telephony, broadband, or related technologies. Experience using ticketing or support management systems If you feel like this could be the role for you then please send your cv to (url removed) or give Michael Hodson a call on (phone number removed). SER-IN
Jun 27, 2026
Full time
Provisioning Coordinator Fife £28,000 £30,000 per annum Full-Time Permanent The Opportunity We're currently recruiting on behalf of a well-established and growing telecommunications provider based in Dunfermline, who are looking to appoint a Customer Experience & Service Delivery Executive to join their expanding team. This is an excellent opportunity for someone who enjoys working closely with customers, coordinating service delivery, and providing first-class support. The role offers a varied workload spanning customer relationship management, service coordination, order provisioning, and first-line support, making it ideal for someone looking to develop a long-term career within the telecoms and technology sector. The successful candidate will become a key part of the business, helping to ensure customers receive an outstanding experience from onboarding through to ongoing support. The Role Working as part of a collaborative and customer-focused team, you will act as a central point of contact for customers, suppliers, and internal departments, ensuring services are delivered efficiently and issues are resolved promptly. Key Responsibilities Customer Relationship Management Develop and maintain positive relationships with existing customers. Conduct regular customer contact and service reviews. Support customer retention initiatives and promote a positive customer experience. Act as a trusted point of contact for customer enquiries. Service Coordination & Delivery Manage the provisioning of telecoms and connectivity services. Process customer orders and service requests. Coordinate number porting activities and service migrations. Schedule installations and liaise with engineers, suppliers, and customers. Monitor order progress and provide regular updates. Customer Support Handle inbound customer enquiries via telephone and email. Perform basic troubleshooting and diagnostics for broadband and telephony services. Log, update, and manage support tickets. Escalate technical issues to specialist teams where appropriate. Administration Maintain accurate customer records and documentation. Ensure all service requests and customer interactions are recorded within internal systems. Support operational processes and service delivery activities as required. About You The ideal candidate will be highly organised, customer-focused, and confident managing multiple priorities in a busy environment. Essential Skills & Experience Strong communication and interpersonal skills. Excellent organisational and administrative abilities. Ability to prioritise workload and manage competing demands. A proactive and professional approach to customer service. Confidence working with CRM systems and business applications. Desirable Experience Experience within telecommunications, connectivity, broadband, or IT services. Previous experience in customer success, service delivery, account coordination, or customer support. Understanding of VoIP, hosted telephony, broadband, or related technologies. Experience using ticketing or support management systems If you feel like this could be the role for you then please send your cv to (url removed) or give Michael Hodson a call on (phone number removed). SER-IN
My client are a leading cruise company dedicated to delivering exceptional travel experiences from the moment their guest's book to the moment they return home. Their team is passionate about seamless journeys, and they are looking for a Flights Travel Coordinator to play a key role in ensuring smooth and efficient flight arrangements for their guests. The Role As a Flights Travel Coordinator, you will be responsible for organising, booking, and managing flight travel for cruise passengers. You'll act as a vital link between guests, airlines, and internal teams, ensuring all travel plans align with cruise itineraries and company standards. You will provide personalised, high-quality service, assisting with booking management, amendments, and upgrades with flights, hotels, transfers and tours. Working closely with your team and wider departments, you will ensure a smooth and enjoyable customer journey from booking through to departure. Key Responsibilities Handle post-booking customer enquiries via phone and email in a professional and friendly manner Assist with booking amendments such as upgrades, allocation of flights, hotels, and transfers Ensure all bookings and documentation are accurate and processed efficiently Support customers with any queries relating to their holiday, providing clear, helpful information Work collaboratively with internal teams to ensure a seamless customer experience Maintain a high standard of customer service in line with company values Keep systems and records up to date with accurate information Book and manage flight reservations for cruise guests, including group and individual travel Ensure flight schedules align with cruise departure and arrival times Monitor flight changes, cancellations, and disruptions, and proactively resolve issues Liaise with airlines, travel partners, and internal departments to coordinate travel logistics Provide clear and timely communication to guests regarding their flight arrangements Handle amendments, upgrades, and special requests (e.g. seating, meals, accessibility needs) Maintain accurate records in booking systems and ensure compliance with company policies Support with emergency travel situations and last-minute changes Requirements Previous experience within the airline travel industry Strong passion for travel and aviation, with a customer-centric mindset Excellent communication skills and the ability to build rapport with customers Strong attention to detail and organisational skills Ability to work in a fast-paced environment and manage multiple tasks Proficient in Apple & Microsoft applications Previous experience in the airline industry and proficiency of a GDS is essential Strong problem-solving ability, especially under time pressure Confident communicator with strong customer service skills Ability to manage multiple bookings and deadlines simultaneously Flexibility to work occasional weekends What We Offer Competitive salary and benefits package Opportunities for career growth within the travel industry Travel perks and discounted cruises Supportive and collaborative team environment Hybrid working Interested? Please follow the instructions to apply, attaching your CV. For any questions please contact Gemma on or
Jun 27, 2026
Full time
My client are a leading cruise company dedicated to delivering exceptional travel experiences from the moment their guest's book to the moment they return home. Their team is passionate about seamless journeys, and they are looking for a Flights Travel Coordinator to play a key role in ensuring smooth and efficient flight arrangements for their guests. The Role As a Flights Travel Coordinator, you will be responsible for organising, booking, and managing flight travel for cruise passengers. You'll act as a vital link between guests, airlines, and internal teams, ensuring all travel plans align with cruise itineraries and company standards. You will provide personalised, high-quality service, assisting with booking management, amendments, and upgrades with flights, hotels, transfers and tours. Working closely with your team and wider departments, you will ensure a smooth and enjoyable customer journey from booking through to departure. Key Responsibilities Handle post-booking customer enquiries via phone and email in a professional and friendly manner Assist with booking amendments such as upgrades, allocation of flights, hotels, and transfers Ensure all bookings and documentation are accurate and processed efficiently Support customers with any queries relating to their holiday, providing clear, helpful information Work collaboratively with internal teams to ensure a seamless customer experience Maintain a high standard of customer service in line with company values Keep systems and records up to date with accurate information Book and manage flight reservations for cruise guests, including group and individual travel Ensure flight schedules align with cruise departure and arrival times Monitor flight changes, cancellations, and disruptions, and proactively resolve issues Liaise with airlines, travel partners, and internal departments to coordinate travel logistics Provide clear and timely communication to guests regarding their flight arrangements Handle amendments, upgrades, and special requests (e.g. seating, meals, accessibility needs) Maintain accurate records in booking systems and ensure compliance with company policies Support with emergency travel situations and last-minute changes Requirements Previous experience within the airline travel industry Strong passion for travel and aviation, with a customer-centric mindset Excellent communication skills and the ability to build rapport with customers Strong attention to detail and organisational skills Ability to work in a fast-paced environment and manage multiple tasks Proficient in Apple & Microsoft applications Previous experience in the airline industry and proficiency of a GDS is essential Strong problem-solving ability, especially under time pressure Confident communicator with strong customer service skills Ability to manage multiple bookings and deadlines simultaneously Flexibility to work occasional weekends What We Offer Competitive salary and benefits package Opportunities for career growth within the travel industry Travel perks and discounted cruises Supportive and collaborative team environment Hybrid working Interested? Please follow the instructions to apply, attaching your CV. For any questions please contact Gemma on or
