1143 jobs found

A Local Authority in Worcestershire is seeking a proactive Charges Advisor to join their Housing Income team on a 3-month contract. This is an excellent opportunity to play a key role in delivering an effective service charge process for tenants and leaseholders while providing outstanding customer service. In this role, you will manage service charge queries and complaints, support the annual rent and service charge setting process, and ensure charges are accurately applied and invoiced. You will also assist with the recovery of former tenant arrears and housing debts, investigate appeals and complaints, and support responses to Ombudsman enquiries and legal challenges where required. To be successful, you will have experience working within a financial, accounting, income collection, or housing income environment. You will be confident analysing data, interpreting customer accounts, and providing clear advice to customers and stakeholders. Knowledge of housing legislation, service charges, or debt recovery processes are required. This is a fantastic opportunity to join a supportive local authority team and make an immediate impact within a busy Housing Income service. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this

Our welcoming Resident Team at Venti House, Stratford are looking to appoint a Resident Advisor to join Fresh and help contribute to delivering an outstanding living experience for our residents. Venti House is our exciting student accommodation development, opening its doors to students for the very first time in September 2026. About the role As a Resident Advisor, you will work 37.5 hours per week on a rota basis, Tuesday to Saturday between 8:00am and 6:00pm. We re looking for individuals who are passionate about creating a welcoming, supportive, and vibrant community where residents feel at home. You will play a key role in building a positive living environment by organising engaging social events, managing communications through social media platforms, and using traditional communication methods to keep residents informed and connected. You will also support the wider team with administrative duties, including welcoming residents at reception, handling enquiries, and taking accurate rental payments to ensure the smooth and efficient running of the building. In this role, you will provide outstanding customer service via email, phone, and face-to-face interactions, acting as a key point of contact for residents. We re looking for someone who is solutions-focused, enthusiastic, and ready to make a real impact during an exciting new building opening. If you enjoy working closely with on-site colleagues, the wider business, and building strong relationships with residents, this could be the perfect opportunity for you. About you We are looking for someone who is approachable, organised, and genuinely passionate about building a strong sense of community. You will: Be a confident communicator who enjoys engaging with people from different backgrounds Have excellent organisational and time management skills Be able to listen to residents needs and respond effectively Take pride in delivering exceptional customer service Bring energy and enthusiasm to creating a safe, inclusive, and welcoming environment Most importantly, you will play an essential role in ensuring Venti House becomes a place where residents feel comfortable, supported, and proud to call home. We offer: Benefits of working at Fresh A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Life Insurance for peace of mind. Access to exclusive shopping discounts About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!

Lead the Pensions Board's external voice and media presence, shaping clear, impactful communications on key financial and ethical investment issues. Partnering closely with senior leaders, you'll drive strategic messaging, manage high-profile media relationships, and enhance the organisation's reputation and influence. Within the Communications directorate, the Financial communications team handles external and press communications for two separate legal entities- the Church Commissioners and the Pensions Board - and works with other parts of the wider organisation to support with communications matters related to Finance. This senior role within the team is focused on explicitly supporting the Pensions Board. About the Pensions Board The Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on the us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.5bn of pension savings entrusted to us to not only grow our members' pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable word. The Pensions Board is globally recognised for its leadership role on Responsible Investment and recently set out five new ethical and responsible investment priorities that will shape its approach over the coming decade. The Pensions Board also supports 2,300 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options, and (from 2026) supports members across their working life with financial wellbeing services. This advert closes for applications on Thursday 16 July 2026 First round interviews and screening assessments will take place on Thursday 23 July 2026 at Church House, Westminster Second round interviews will take place on Thursday 11 August 2026 at Church House, Westminster This role serves as the strategic lead on media, and external communication matters for the Pensions Board, advising and working with senior leaders to propose, develop and execute well thought through proactive and reactive communication strategies to realise delivery of our biggest priorities It is a hybrid and matrix role. The role holder will work within the NCIs' multi-disciplinary national Communications team ensuring the Board's external communications response is resilient, best practice and well-planned while also taking a steer on initiatives and the handling of key topics from leaders within the Pensions Board. Being able to influence and engage with senior leaders from multiple expert disciplines will be absolutely essential. Your day-to-day reporting line for key work objectives is to the Director of Strategy & Engagement in the Pensions Board. Professional development and formal line management will be undertaken by the Head of Financial Communications in the NCI's Comms team. MAIN DUTIES AND RESPONSIBILITIES Collaboration Be the primary 'lead' press contact for key stakeholders at the Pensions Board, with a particular focus on ethical and Responsible Investment. Lead the development of external media plans to support delivery of the Board's objectives, aligning these with customer communications and stakeholder plans being formed within the Board, working closely with the Customer Communications Manager and Engagement colleagues in Housing and Pensions Work as part of the Financial Communications team to manage the relationship with the Ethical Investment Advisory Group, Proactively initiate, build and manage complex relationships with key financial and specialist journalists who cover the work of the Pensions Board, strengthening the Board's media presence. Work with the digital communications team to initiate social media content for the Pensions Board, including establishing and managing the Board's LinkedIn presence. Communications planning/proactive comms Initiate and sustain effective external communications planning on a monthly and annual basis. This includes setting clear objectives to enhance effectiveness, close gaps and prioritising 'media' requests across Pensions Board teams. Be responsible for the development and delivery of key KPIs assessing media performance, and external reach, reporting to the Pensions Board's Director of Strategy & Engagement. Put in place a robust comms calendar Shape and author messaging ahead of anticipated media interest with an aim to grow the influence of the Pensions Board. As a trusted and savvy communications expert, advise internal stakeholders in the development and communication of their core messaging, especially on key projects and initiatives. Proactively identify and realise PR opportunities for the Pensions Board aligned to the Board's delivery plan, key strategic projects and making the most of opportunities with wider Church networks. Reactive comms Monitor press coverage and distribute to internal contacts Respond professionally to media enquiries from news organisations, including the rapid development of agreed responses to media enquiries, seeking counsel from the Head of Financial Communications to enhance the response. Staying calm under pressure will be essential. Field media requests for interviews, photo calls, events, and similar. Support with media training and photo shoots for internal stakeholders, including working with and coaching colleagues (at all levels) to enhance their confidence with media exposure. Content and events Identify and organise relevant speaking, conference and award opportunities, including speech writing where needed. Collaborate on the production of the PB's annual review, Stewardship Report and other reports - liaising with internal stakeholders, collating and editing content, working with the design agency, and managing budget Initiate, manage and maintain excellent relationships with external suppliers and design agencies, including instilling clear standards for delivery. Essential Knowledge/Experience Knowledge of pensions and investments industry, including regulatory landscape Interest in responsible and ethical investment Significant experience of financial communications, including authoring content, developing strategies for engagement and communications planning. Significant experience of working with media including working with and managing relationships with journalists. Track record of delivering text and work to spec and on time Experience of influencing and working with stakeholders to director level, with proven experience of building trusted 'advisory' relationships. Experience of working as part of a multi-disciplinary communications team, and balancing the needs of different stakeholders. Understand the Board's fiduciary duty to its members, maintaining strict boundaries on confidential information as and when required. Journalistic or communications experience within a high-profile organisation Skills & Abilities: Excellent writing skills Good time-management Strong interpersonal skills Good attention to detail and an eye for good design Able to balance strategic and tactical delivery Self-starting and organising, with a track record in effective prioritisation of communication deliverables. High level of emotional intelligence and personal/professional resilience. Qualifications & Training: Relevant qualifications in media or public relations, with a commitment to ongoing professional development e.g. through CIPR or equivalent. Desirable Existing network among journalists Experience within the charitable services sector. Knowledge of the Church of England and/or the work of the Pensions Board

Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors. In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions-supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency. Your Mission at Elis We're looking for a Customer Relationship Assistant to join our ICS team at our Fakenham site to deliver exceptional customer service while supporting Account Managers in strengthening client relationships. Customer Relationship AdvisorICS Fakenham Full-time Fixed-Term What will make you stand out? What you'll bring A customer-focused mindset and strong people skills Clear communication, both written and verbal Confidence using Microsoft Office Ability to manage your time, priorities, and workload Experience in sales, service, or admin is useful, but not required Your Mission at Elis We're looking for a Customer Relationship Assistant to join our ICS team at our Fakenham site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement. About the role A fast-paced, varied role for someone who enjoys building relationships, solving problems, and making an impact. What you'll be doing Supporting and strengthening relationships with a range of customers. Handling customer communications across email and phone in a clear, professional way Working with Operations and Service teams to support growth and performance Supporting colleagues through collaboration, coaching, or sharing knowledge Getting involved in projects that improve service and processes What's on offer? 29 Days Holiday Employee Assistance Programme On-site Parking What's on offer? 29 Days Holiday Employee Assistance Programme On-site Parking Clear career progression within a multinational organisation Ongoing training and development opportunities

Salary: Competitive plus Veolia benefits and pension Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington WA3 6FW Duration: FTC 6 months (possibility to extend or become permanent) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role. Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can't wait to hear from you! What will you be doing? The difference you'll make; Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs Building strong relationships with both internal and external customers to ensure we deliver the best service Constantly seeking ways to improve the customer experience and resolve any challenges they may face Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality Supporting the business by promoting Veolia's products and services to our customers Embracing a curious and proactive attitude to continuously develop our knowledge and skills Working collaboratively with other teams to deliver timely resolutions for our customers Bringing your best selves to work every day to achieve targeted growth and provide exceptional service Resolution of invoice disputes with pace to ensure customer satisfaction Purchase Order Management Leading with empowerment to negotiate credit notes and invoice adjustments Working alongside credit control to ensure cash is collectable Compliance with all Veolia policies and procedures, taking ownership to ensure overall team/department objectives are met What we're looking for: We welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you. Our must-haves. What you'll bring; Proven ability to put the customer first, whether it's face to face or on the phone An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach Use strong planning and organisational skills to deliver excellent service Show great interpersonal skills and pay attention to detail in everything we do Be proactive, adaptable, and always willing to go the extra mile for our customers Have a passion for personal and professional growth, and a commitment to exceeding expectations Be open to a broad range of activities and able to adapt to changing business needs Good attention to detail, speed of typing, and a friendly telephone manner are essential A basic understanding of business finance and customer profitability is important Be proficient in using Google Office Applications and able to learn new systems quickly Take initiative and have a genuine interest in going above and beyond for customers What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Sales Advisor - Luxury Retail Edinburgh Full-Time Salary up to 31,000 Are you passionate about luxury products and delivering exceptional customer experiences? An exciting opportunity has arisen in Edinburgh for a Sales Advisor to join a prestigious boutique, renowned for its heritage, precision, and timeless design click apply for full job details

At Cartridge People, we're passionate about helping our customers find smarter solutions. We are looking for a motivated and commercially minded Sales Development Advisor to join our dedicated growing sales team. This is an exciting opportunity for someone who enjoys speaking with customers, building trust and long term relationships, and working towards clear goals in a fast-paced sales environmen click apply for full job details

Customer Service Advisor Competitive Salary Wakefield Part Time, 3-4 days a week or 5 shorter days Benefits : Pro rata 25 days Holiday + Bank Hols Health cash plan Pension Scheme Personal development programmes through courses and training Free parking About us: We are a group of six retail brands operating across the North of England and Cumbria, forming part of a £60 million turnover Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we're committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service. Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you're passionate about making a difference and want to be part of a team that values your ideas and hard work, we'd love to hear from you. About the Role: This is a part time role of 3-4 days OR 5 shorter days a week and you'll be a key point of contact for customers throughout their journey. Key responsibilities include: Act as the main point of contact between customers, suppliers, and internal teams to resolve queries quickly and effectively. Build and maintain strong working relationships with both internal departments and external partners. Gather and record customer feedback at key stages of the customer journey. Respond to customer emails and calls promptly and professionally. Obtain and evaluate information to handle product and service enquiries in line with company guidelines. Keep customers regularly updated on progress and ensure they're satisfied with the service provided. What we are looking for: Experience in the home improvement industry is a plus, but full training will be provided. Confident communicator with strong listening and people skills. Calm, polite, and professional when handling customer concerns. Highly organised with excellent attention to detail. Motivated, proactive, and able to manage your own workload effectively. Strong customer focus with a genuine desire to deliver great service. Able to use your initiative to resolve issues and find practical solutions. Competent with Microsoft Office, especially Excel, and comfortable working accurately with data. If the above sounds like you, we would like to hear from you! How to apply: Ready to start your career with us? Apply with your latest CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Customer Care Advisor We are working exclusively with an extremely well-known, European leading organisation on the lookout for a Customer Care Advisor to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team. You will be responsible for assisting customers with product queries, including identification, product codes & compatibility. You will also be responsible for an account base, processing orders and assisting with availability, pricing, and general enquiries. You will provide high quality technically competent advice to customers, providing a triage function to support customers through their warranty, quality, and spares requirements to provide a first pass resolution wherever possible. You will be able to identify where to escalate more complicated product and aftersales queries when the need arises. These customer enquiries will be received by phone, email, on-line and in future via online chat. Key Responsibilities: To be the initial point of contact for queries coming into the Customer Care Team, with a particular focus on: Product related queries, fulfilling customer requests for brochures, datasheets and general product information, order queries, completing product registrations, checking customer records on the system, acting as a triage function, being proactive in using all company systems To take full ownership of an account list, ensuring that: Orders are processed to a high degree of accuracy and in a timely manner, issues are identified and resolved, the customer is supported with delivery issues, orders are monitored orders, records are accurate Maintain excellent communications with customers on query resolution, escalating issues as required to the Customer Care Team Leader To be able to handle multiple queries at any given me via different platforms, such as telephone, ticket-based email system and SAP To drive a customer focussed approach across all activities and ensure the Customer Support Team is a centre of excellence, maintaining outstanding customer service both internally and externally by putti1ng the customer at the heart of everything you do Working closely with both internal teams and external partners to ensure all investigations are dealt with quickly and efficiently Drive and contribute to continuous improvement within the business KEY SKILLS Good standard of general education i.e. GCS, O Level Solid and demonstrable experience in customer facing roles Previous experience of problem-solving methodologies Prepared to learn new skills SAP experience Excellent IT knowledge (Excel, Work, Outlook, databases, CRM) Ability to work independently or as part of a team Customer Focused Ability to communicate with a wide range of people, both internally and externally, both written and verbally An obsession for delivering customer service excellence and enhancing the company brand image Outgoing and confident Comfortable working in a fast-paced environment Good knowledge of Microsoft Office including Excel and Word By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.

Health & Safety Trainer (IOSH Member) 40,000 - 55,000 + WFH + Mon-Fri + Private Medical Care + Funded Qualifications + Progression + Increasing Holidays + Company Benefits Swansea- with regular travel Are you an Health & Safety Trainer with an IOSH membership looking for a dynamic role autonomously delivering a range of NEBOSH and IOSH courses to a broad customer base within a well-established H&S Training provider undergoing a period of exciting growth offering a range of development opportunities across the business? This company are a well-established, ambitious H&S training provider and have been providing their leading service for over 20 years. Due to continual growth and an ever increasing demand for their services, they are looking for a new Health and Safety Trainer to come in and make the role their own. In this autonomous role you will be leading a range of NEBOSH and IOSH courses for a broad range of customers both online and in person at training centres. Further to this you will also lead a range of other associated courses, with opportunities to continually upskill yourself through funded qualifications, providing a clear platform to continually progress your career. This role would suit a Health & Safety Trainer who is a member of IOSH, looking for an opportunity to work autonomously delivering a range of courses within a leading company who offer the chance to continually progress your career. The Role: Lead varied Health and Safety training courses- primarily NEBOSH and IOSH with some further bespoke courses Take part in funded training courses to gain further qualifications and upskill yourself Instruct courses in person and online - some travel required Monday to Friday, from 9am to 5pm The Person: Health and Safety Trainer or similar Member of IOSH Full UK Driving Licence - happy to undertake travel Reference Number: BBBH25924 Health, Safety, Trainer, Officer, Advisor, HSEQ, Learning, NVQ, Diploma, Training, NEBOSH, IOSH, Level 3, Assessor, H&S, Courses, AET, South Wales, Barry, Caerphilly, Newport, Cardiff, Swansea If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

The FTA Officer will play a key role in managing and reconciling financial transactions within the property department of a not-for-profit organisation. This position is based in York and offers the opportunity to make a meaningful impact while working in a structured and supportive environment. Client Details This not-for-profit organisation operates within the property sector and is known for its commitment to delivering high-quality services to its community. As a medium-sized organisation, it values professional expertise and focuses on fostering a collaborative and efficient working environment. Description Manage, monitor, and recover outstanding debts from former tenants, including rent arrears, service charges, and repair costs. Negotiate affordable repayment plans and take appropriate action (including legal proceedings) to maximise income recovery. Trace former residents and maintain regular communication to pursue outstanding balances effectively Work collaboratively with housing officers, advisors, and external agencies to support residents and improve debt recovery outcomes. Provide customer-focused support by advising on debt, signposting to services, and handling sensitive cases with professionalism and empathy. Maintain accurate records, manage data systems, and prepare cases for legal action in line with policies and regulations. Profile A successful FTA Officer should have: A strong background in financial management, particularly within the property or not-for-profit sectors. Relevant qualifications in finance, accounting, or a related field. Proficiency in financial reporting and reconciliation processes. Familiarity with budgeting and financial planning tools. Excellent attention to detail and organisational skills. The ability to work collaboratively and communicate effectively with stakeholders. Knowledge of applicable financial regulations and compliance requirements. Job Offer Competitive salary ranging from £27,900 to £34,100 per annum. Opportunities to contribute to meaningful work within the not-for-profit sector. Supportive and collaborative working environment in York. Potential for professional development and growth within the property department. If you are looking for a rewarding FTC position as an FTA Officer in York, this could be the ideal opportunity for you. Apply now to join a dedicated team and make a difference in the not-for-profit industry.

Customer Support Advisor Location: Mansfield Salary: Competitive, depending on experience Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm / 9:00am-5:30pm) + 1 in 8 weekend cover (rota basis) Are you passionate about delivering excellent customer service and solving problems? We're looking for a Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support. What you'll be doing: Acting as the first point of contact for customers via phone and email Logging and managing support requests using a ticketing system Diagnosing and troubleshooting basic technical issues across multiple systems Taking full ownership of tickets, ensuring timely updates and resolution within SLAs Escalating more complex issues to internal teams when required Liaising with third-party providers to arrange engineer visits Preparing quotes for replacement hardware where needed Creating and updating knowledge base articles Contributing ideas to improve processes and customer experience What we're looking for: Proven customer service experience (office, call centre, retail, or similar) Strong communication skills (both written and verbal) Good problem-solving ability and attention to detail Ability to prioritise workload and manage time effectively Comfortable working independently and as part of a team A proactive attitude and willingness to learn Interest in IT or technical support (experience beneficial but not essential) Why apply? Opportunity to build a career in IT / technical support Supportive team environment with ongoing training Varied role with real responsibility and customer impact Interested? Send your CV to TurnerFox Recruitment or call (phone number removed) for more information.

Trainee Mortgage Advisor Do you already have at least CeMAP 1 or an equivalent mortgage advice qualification? Are you seeking the first step into a career within the mortgage sector? £27,000 Basic Salary, £2,500 Car Allowance, £55,000+ On Target Earnings Robust & Lucrative Lead Source 33 days paid Holiday, increasing each year as well as an extra day on your birthday! Holiday Commission paid while you are away! Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme, plus more benefits Our client, a Financial Services brokerage and forward thinking operation, is seeking a Trainee Mortgage Advisor to join their flourishing team. Our clients pride themselves on sourcing the best mortgage and protection products for their customer and require their advisers to provide outstanding customer service at all times. Their business is growing and they are looking to offer the right candidate an excellent opportunity to begin a career in Mortgages. Trainee Mortgage Advisor - So, what is it like to work here? In our clients' words We work incredibly hard, so don t be afraid of hard work and sometimes long days! It will be demanding but rewarding at the same time - working well with your team to support each other an achieve your customers' goals. Yes, you will be targeted and assessed but this is because we want you to reach your full potential. A new career means lots of support and we want you to succeed every step of the way! Often we run fun and innovative competitions (with nice rewards and treats!), so if you love a bit of competition this will be just up your street! We are not perfect but we are one big family all striving towards being the very best we can be! Trainee Mortgage Advisor - Requirements: You must have use of a vehicle and a valid UK driving licence and ideally at least CeMAP 1 or an equivalent mortgage advice qualification. You will display outstanding customer service skills as well as being highly motivated, professional and have the ambition to be the very best you can be. You will have bags of drive, motivation and a passion to succeed. You must be focused on exceeding targets and not be afraid of hard work. You will be the type of person that would love seeing your customers' eyes light up when you help them finance their perfect property! Are you ready for a new, exciting and lucrative career as a Trainee Mortgage Advisor ? If so, apply today! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.

Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office

Client Onboarding Transformation Consultant KYC / Digital Banking / Process Optimisation Contract - Open Day Rates Location - London (Hybrid) START ASAP We are seeking an experienced Client Onboarding Transformation Consultant to support a financial services client undertaking a strategic review of its customer onboarding operations. This is an opportunity for an experienced independent consultant to assess current onboarding processes, identify operational inefficiencies and recommend opportunities for process re-engineering, automation and improved customer journeys. The engagement will focus on reviewing the current client onboarding operating model, understanding existing processes and identifying opportunities to improve efficiency, reduce manual intervention and enable greater levels of automation. Key Responsibilities: Conduct current-state reviews of client onboarding processes and operating models Map customer journeys, workflows and operational processes Identify inefficiencies, duplication, bottlenecks and manual activities Review KYC/CDD processes and operational hand-offs across teams Identify opportunities for process re-engineering and optimisation Assess opportunities for automation and straight-through processing Develop recommendations for future-state onboarding processes Support development of transformation roadmaps and implementation recommendations Present findings and recommendations to senior stakeholders Experience Required: Proven experience delivering transformation programmes within banking or financial services Strong understanding of client onboarding processes and operating models Experience across KYC, CDD and customer lifecycle management Strong background in business process re-engineering and operational optimisation Experience identifying automation and digital enablement opportunities Strong stakeholder management and communication skills Experience working within regulated banking environments Desirable: Previous consulting experience (Big 4 - PWC, Deloitte, EY, KPMG, boutique consultancy or independent advisory) Experience delivering digital onboarding transformation Experience working across financial crime, operations or technology transformation Apply with your latest CV, using the links provided. Banking, Bank, Financial Services, Transformation, Client Onboarding, KYC, CDD, Process Re-engineering, Automation, Digital Transformation, Operating Model, Customer Journey, Change Management

Health & Safety Trainer (IOSH Member) 40,000 - 55,000 + WFH + Mon-Fri + Private Medical Care + Funded Qualifications + Progression + Increasing Holidays + Company Benefits Cardiff - with regular travel Are you an Health & Safety Trainer with an IOSH membership looking for a dynamic role autonomously delivering a range of NEBOSH and IOSH courses to a broad customer base within a well-established H&S Training provider undergoing a period of exciting growth offering a range of development opportunities across the business? This company are a well-established, ambitious H&S training provider and have been providing their leading service for over 20 years. Due to continual growth and an ever increasing demand for their services, they are looking for a new Health and Safety Trainer to come in and make the role their own. In this autonomous role you will be leading a range of NEBOSH and IOSH courses for a broad range of customers both online and in person at training centres. Further to this you will also lead a range of other associated courses, with opportunities to continually upskill yourself through funded qualifications, providing a clear platform to continually progress your career. This role would suit a Health & Safety Trainer who is a member of IOSH, looking for an opportunity to work autonomously delivering a range of courses within a leading company who offer the chance to continually progress your career. The Role: Lead varied Health and Safety training courses- primarily NEBOSH and IOSH with some further bespoke courses Take part in funded training courses to gain further qualifications and upskill yourself Instruct courses in person and online - some travel required Monday to Friday, from 9am to 5pm The Person: Health and Safety Trainer or similar Member of IOSH Full UK Driving Licence - happy to undertake travel Reference Number: BBBH25924 Health, Safety, Trainer, Officer, Advisor, HSEQ, Learning, NVQ, Diploma, Training, NEBOSH, IOSH, Level 3, Assessor, H&S, Courses, AET, South Wales, Barry, Caerphilly, Newport, Cardiff, Swansea If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

An excellent opportunity has become available for a customer focused and efficient Service Bookings Administrator at Sytner BMW/MINI Cardiff. This is a busy, fast-paced role that involves managing both inbound and outbound booking calls, as well as a variety of digital contact channels. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service in keeping with the premium brands we represent. The role requires an industrious attitude, excellent attention to detail and the ability to retain information. Alongside this, you will support our Service Advisors to provide outstanding customer care, completing a variety of tasks that will help ensure thorough preparation for each customer's visit. As part of the Service team, you may take responsibility for a number of jobs , delivering face-to-face customer care and acting as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

SENIOR EMPLOYMENT LAW ADVISOR - TRADE UNION LONDON 55,000 PERMANENT ROLE Role Overview: Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for a Senior Employment Law Advisor. The successful candidate will be responsible for supporting and advising individuals and representing their cases with employers for issues such as grievances and disciplinary meetings to ensure successful outcomes. The ideal candidate will have a strong experience with providing employment law advise and a passion for working for a Trade Union. Key Responsibilities: Provide individual representation, including negotiating with employers to achieve positive outcomes for members. Maintain detailed records of cases using a case management system to ensure consistency and high-quality service. Support and mentor junior advisors, offering guidance on complex cases and best practices. Identify trends in casework and emerging workplace issues, providing insight to influence union policies and campaigns. Monitor and follow up on open cases, taking ownership to ensure highest standard of member service. Proactively identify opportunities for training to maintain and develop professional expertise. Essential Knowledge, Skills & Experience: In-depth employment law knowledge and/or formal qualifications in employment law. Excellent verbal communication and influencing skills, including on the phone and face to face. Excellent organisational skills, with the ability to multitask and prioritise. Strong attention to detail Strong planning, analytical and problem-solving skills Ability to understand and apply processes Ability to build rapport quickly Ability to work in a team Ability to work using initiative Ability to quickly learn and master new systems. Experience in providing support and guidance to customers. Proven history of delivering outstanding customer service, ideally in a contact centre environment. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.