3564 jobs found

Senior Customer Analytics & AI Transformation Manager Lead AI-Powered Customer Transformation We're partnering with an ambitious, customer-focused organisation investing heavily in AI, automation, customer analytics, and digital transformation across its customer operations function. This is a unique opportunity to play a key role in transforming a large-scale contact centre environment through the adoption of Conversational AI, chatbots, speech analytics, sentiment analysis, customer insight, and intelligent automation. The Role Working across Customer Operations, Technology, Product, and Data teams, you'll help shape and deliver an AI-first customer experience strategy, driving improvements in customer journeys, self-service adoption, operational efficiency, and customer satisfaction. Key responsibilities include: Leading AI and digital transformation initiatives across customer operations Driving adoption of Conversational AI, chatbots, automation, and self-service solutions Delivering customer analytics, Voice of Customer (VOC), sentiment analysis, and behavioural insight Identifying customer pain points, contact drivers, and journey friction through data and analytics Optimising chatbot performance, containment, and digital customer journeys Developing operational insight, performance reporting, and predictive analytics Partnering with Technology, Product, Data, and Operations teams to deliver measurable business outcomes About You We're interested in speaking with professionals from backgrounds such as: AI Transformation Digital Transformation Customer Analytics & Insight Contact Centre Transformation Conversational AI Chatbot Strategy & Optimisation Speech Analytics & Sentiment Analysis Customer Experience (CX) Transformation Customer Intelligence & Voice of Customer (VOC) Experience with technologies such as Conversational AI platforms, chatbots, speech analytics tools, Power BI, Tableau, SQL, Salesforce, Zendesk, NICE, Verint, or similar customer experience technologies would be highly beneficial.

Job Description: As Business Development Manager you will be tasked with managing the Irish territory selling into buying groups, dealers and wholesale growing accounts and gaining new business in the area. Up selling products and identifying places where more products lines can be stocked. You will manage your own diary and be able to work autonomously and on your own initiative developing sales s click apply for full job details

Location: Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What will you do? The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the Commercial Sales Executive, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space. We want someone exceptional who can focus on: Customer Service & Customer Relations • Provide exceptional customer service, ensuring high levels of satisfaction and retention.• Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.• Cultivate strong customer relationships through regular communication, events and proactive service.• Promptly resolve customer complaints, striving to exceed satisfaction expectations. Operations Management • Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.• Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.• Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment. Sales and KPI Target Leadership • Assist the Commercial Sales Executive by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.• Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").• Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.• Track, analyse, and report sales and operational performance and KPIs to the Commercial Sales Executive, continually identifying opportunities for improvement.• Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement. Supervisory Role to Centre Operations Assistants • Provide daily guidance, support, and supervision to Centre Operations Assistants, ensuring adherence to performance expectations.• Conduct regular one-on-one meetings and team discussions to address queries, set priorities, and encourage engagement.• Manage onboarding, training, and ongoing development of Centre Operations Assistants, promoting high-quality customer service and operational efficiency.• Conduct performance reviews, provide constructive feedback, and implement improvement plans as needed.• Oversee team schedules, ensuring adequate coverage and effective workload management. Knowledge/Experience • Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software. Qualifications • Minimum Grade C in English and Math's (or equivalent) Key skills/behaviours required for this role: • Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.• Demonstrated experience in customer service management, facility operations, or a similar supervisory role. What will we offer you? • £35,000 to £40,000 per annum• 33 days Annual Leave (including Bank Holidays)• Birthday Off• Volunteering Days • Discounted Private Medical Insurance Cover• Life Assurance• Income Protection Insurance• Payroll Giving• Cycle Scheme• NEST Pension Scheme• Employee Assistance Programme• Annual Flu Jabs• Eye Tests• Training Support Package• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay• Annual Professional Membership SubscriptionNewFlex is an equal opportunities employer.This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.REF-

Area Sales Manager Scaffolding Job Title: Area Sales Manager Scaffolding Industry Sector: Scaffold, Scaffolding, Scaffolding Services, Fencing, Groundworks, Edge Protection, Safety and Light Access Products, Specialist Contractor, Utility Contractors, Building Contractor, Main Contractor, Sub Contractor, Housing Developer, Housebuilders and Local Authorities Area to be covered: South West (M5 corridor South of Bristol) Remuneration: £35,000-£40,000 Neg. + £8,000 uncapped Bonus Benefits: Audi A3Plug-In Hybrid and comprehensive benefits package The role of the Area Sales Manager Scaffolding will involve: Field sales position, selling scaffolding, but also fencing, groundworks, edge protection, safety and light access products Selling into main contractors, civils contractors, ground workers, housebuilders and utility contractors 4 days a week on the road, typically 8 calls per day, 1 day working from our clients Bristol office Targeted to achieve £400 per week of hire and £20,000 of sales per week Working as part of a 2 person field sales team from Bristol depot New business development role Following up on leads from the depot, LinkedIn and Glenigans leads Initially shadowing an experience Regional sales Manager (first 2-3 months) The ideal applicant will be an Area Sales Manager Scaffolding with: Ideally with construction field sales experience selling into any types of contractors Contacts within main contractors, civils contractors, ground workers, housebuilders and utility contractors may be advantageous Open in terms of what you have sold Open to hire and sales backgrounds Curious personality, entrepreneurial in approach Comfortable with site visits Ability to get into Bristol depot one day per week Understands pricing strategy Must be a proactive, open-minded and a motivated individual Confident and articulate Hard working and resilient Mitchell Maguire is a specialist Construction Management Recruitment Consultancy, dealing exclusively with Construction Management Jobs, Construction Management vacancies and Specification positions within: Scaffold, Scaffolding, Scaffolding Services, Fencing, Groundworks, Edge Protection, Safety and Light Access Products, Specialist Contractor, Utility Contractors, Building Contractor, Main Contractor, Sub Contractor, Housing Developer, Housebuilders and Local Authorities

Retail Store Manager In your dream role, you'll receive: Competitive salary: 34,000 on target earnings Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with peak incentives to help you rack up the rewards. Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. Progression: No matter where your dreams take you, we ll support your development with the opportunity to progress into different business areas as your experience grows, Whether it s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams. Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling. New in 2024 - enhanced maternity & paternity pay The job: Managing our Retail team in Walton on Thames, you will be responsible for driving team engagement whilst maximising all sales opportunities. At Dreams, we are passionate about our people, so customers and colleagues are our top priority. Through your exceptional leadership, your team will make sure every customer finds their perfect bed. Ready to skip the snooze button and get stuck in? Here s a taste of what you ll be doing day-to-day Managing and motivating your team to increase sales and ensure the highest level of customer satisfaction. Driving a positive environment within your store, ensuring you and your team are regularly involved in business initiatives, sharing best practice and having fun. Proactively leading your team to achieve set goals, expectations and targets through effective coaching and training. Motivating and inspiring all of our valued dreamers. Managing the store rota to ensure we have the right people working at the right times. Walking the floor regularly, ensuring store standards are consistently high so every customer has an exceptional experience. The Person This is the type of person we re dreaming of: Experience: Your previous retail or commercial sales experience will demonstrate your strong track record of store and team management. Commercially minded: You will be commercially focused and results-driven, with an aptitude for decision making. A proven leader: You will be highly experienced at working to performance targets, and be motivated to achieve results for you and your team. Inspirational: Your strong ability to lead will inspire and motivate your team. Communicator: Using your excellent communications skills, you ll be able to build rapport and establish great relationships with customers and colleagues. Customer-focused: Every day, you ll live our mission by putting our customers at the heart of everything you do. About Dreams At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well. Together we've been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs. With over 200 stores nationwide, you ll lead a team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you. Dreams. Love your job.

Business Development Manager - Staffordshire & East Mids Salary: 70,000 - 100,000 + Comprehensive Package Location: Flexible / Hybrid Working Available Shape the Future of a Growing Business We are partnering with an ambitious and rapidly growing SME that is seeking an exceptional Business Development Manager to play a pivotal role in its next phase of growth. This is more than a traditional sales role. As a key member of the commercial team, you will work directly alongside the business owners, helping to shape strategy, influence future projects, and drive long-term growth across both existing and new markets. The successful candidate will bring an established network of contacts and a proven track record of generating opportunities, particularly within the public sector environment. The Opportunity You will be responsible for identifying, developing, and securing new business opportunities while building strategic relationships with key stakeholders across public sector organisations, frameworks, consultants, and supply chains. Working closely with senior leadership, you will help define growth strategies, influence market positioning, and contribute to the overall direction of the business. Key Responsibilities Develop and execute business development strategies aligned with the company's growth objectives. Generate and convert new opportunities through your existing network and market knowledge. Build and maintain relationships with key decision-makers across public sector organisations and associated stakeholders. Identify upcoming projects, framework opportunities, and procurement pipelines. Work closely with the owners and senior leadership team to shape commercial strategy and market approach. Lead client engagement activities, presentations, and bid support. Monitor market trends, competitor activity, and emerging opportunities. Collaborate with operational teams to ensure successful project handovers and long-term client satisfaction. About You We are looking for a commercially astute and well-connected business development professional who thrives in an entrepreneurial environment. You will ideally possess: A strong track record of winning new business and delivering revenue growth. An established network within public sector organisations and related procurement channels. Experience identifying and securing opportunities through frameworks, direct client engagement, and strategic partnerships. Excellent relationship-building and stakeholder management skills. Strong commercial awareness and strategic thinking capability. The confidence to operate autonomously while influencing senior decision-makers. A proactive, driven, and entrepreneurial mindset. Why Join? Direct access to, and influence over, business owners and decision-making. Opportunity to shape the future direction of a growing and successful SME. High levels of autonomy and strategic involvement. Genuine career progression opportunities as the business continues to expand. Competitive salary of 70,000 - 100,000 plus attractive package and performance incentives. If you are a well-connected business development professional looking for a role where your network, ideas, and commercial expertise can make a significant impact, we would welcome a confidential conversation.

Business Development Manager Steel Roofing & Cladding Job Title: Business Development Manager Steel Roofing & Cladding Industry Sector: Industrial Roofing, Roofing Sheets, Steel Sheets, Roofing & Cladding, Roofing, Building Envelope, Facades, Cladding, Insulation, Roof Lights, GRP, Roofing Contractors, Cladding Contractors, Area Sales Manager, Regional Sales Manager, Business Development Manager, Sales Manager Area to be covered: South (stoke down) Remuneration: £45,000 - £55,000 + annual bonus circa £6,000 doe Benefits: £6,000 car allowance & full benefits package The role of the Business Development Manager Steel Roofing & Cladding will involve: Field sales position selling a high quality manufactured range of steel roofing & cladding supplies & associated services such as; roofing sheets, roof lights, guttering, flashings, fibre cement etc Majority of your time will be focusing on selling to main contractors & specialist roofing / cladding contractors Turnover target will be determined by your experience Projects size can vary depending on size and scope of projects The ideal applicant will be an Business Development Manager Steel Roofing & Cladding with: Must have field sales experience in the roofing & cladding market sector Ideally purlins, flat sheets, roofing sheets, roof lights, guttering, flashings, insulted sheeting s, fibre cement product knowledge Must have experience selling to main contractors & specialist roofing / cladding contractors Must be technical minded Strong computer literacy skills Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Industrial Roofing, Roofing Sheets, Steel Sheets, Roofing & Cladding, Roofing, Building Envelope, Facades, Cladding, Insulation, Roof Lights, GRP, Roofing Contractors, Cladding Contractors, Area Sales Manager, Regional Sales Manager, Business Development Manager, Sales Manager

Job title: Business Development Manager Location: Remote (some travel to events/meetings required) Salary: Up to 60,000 basic + realistic OTE first year 100,(Apply online only),000, Uncapped Hours: Monday to Friday 9 am to 5 pm Benefits: Remote working with travel expenses covered 35 days holiday inclusive of bank/public holidays Equipment provided (laptop, phone, CRM access) Reasonable business-related expenses reimbursed Opportunity to build a scalable, long-term income stream with uncapped earning potential About the Role of a Business Development Manager: We are recruiting exclusively for a Business Development Manager with proven experience in bridging finance, commercial mortgages, HMOs, or development finance. This is a rare opportunity for someone who thrives in building a client portfolio from scratch, has existing relationships with property developers or professional landlords, and can generate new business independently. You'll focus on investor and developer clients, leveraging your commercial acumen, market knowledge, and relationship-building skills to develop a sustainable, high-value pipeline. A key part of the role is building a dominant LinkedIn and social media presence, actively attending property and finance networking events, and owning your client portfolio long-term, earning ongoing commission on repeat business. This is a high-reward role offering significant uncapped earnings, long-term client ownership, and the opportunity to build a scalable, long-term income stream. Responsibilities for the position of Business Development Manager: Generate and qualify mid-to-large scale property developers and portfolio landlords Build and manage your own client portfolio from scratch Develop leads via social media, cold outreach, and networking events Leverage existing CRM data, including historic or "lost" deals Build and maintain relationships with introducers (e.g., auction houses) Collaborate with internal teams to deliver solutions for high-value deals Maintain accurate records of pipeline, client interactions, and deals Represent the business at events and in the market as a trusted expert Experience required for the position of Business Development Manager: B2B sales experience in bridging finance, development finance, commercial mortgages, or HMOs Existing relationships with property developers, portfolio landlords, or introducers Proven ability to generate new business independently and build a book from scratch Strong commercial awareness and understanding of deal structuring Excellent communication, negotiation, and relationship management skills Self-motivated, proactive, and resilient in a fast-paced, performance-led environment For more information regarding the role of Business Development Manager , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact candidates whose applications have been successful.

Area Sales Manager Knutsford Covering Northwest £60,000 to £80,000 Salary DOE + £6,500 Car Allowance + Increasing Holidays (Starting from 23) + Bank Holidays + Contributory Pension + EAP + Medicash + Training and Development Opportunities Monday to Friday 08:30 to 17:00 Area Sales Manager required for an award-winning manufacturer. This is a great opportunity to join a company at the forefront of technology and a true leader in their industry. This role would suit an experienced Area Sales Manager / Technical Sales Specialist with experience working within an engineering or technical field. The successful candidate will be responsible for generating new sales opportunities and managing key accounts in the Northwest, primarily targeting customers in the oil, gas and hydrogen industries. You will be based from home but can expect to regularly visit customers on site across the Northwest, this will span from the North Midlands to the Scottish border. Where required, you will also host customers at the company s head office located in Knutsford. The Area Sales Manager Role: Support the company achieve sales targets through new business development and management of key accounts. Building relationships with end users, contractors and influence product specification Provide feedback from customers to support product development Represent the company at exhibitions and industry events The Area Sales Manager Candidate: Experience in a similar role Any manufacturing / engineering background Understanding of the sales cycle Experience managing distributor networks Experience using a CRM system

Commercial Excellence Analyst £40k + Bonus Runcorn - Hybrid working Reporting to the Market Intelligence Manager as part of the Commercial Excellence Team you will be responsible for leading and evolving specific Commercial Excellence initiatives in SFE and Commercial Analytics/Reporting with the UKI Sales and Marketing Departments click apply for full job details

We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a click apply for full job details

Specification Sales Manager Flooring & Interior Products Job Title: Specification Sales Manager Flooring & Interior Products Industry Sector: Carpet, Carpet Tile, Flooring, Interiors, A&D, Architects and Interior Designers, Specifiers, Flooring Contractors, Fit-Out Contractors, Commercial Office, Education, Student Accommodation, Building Surveyors, Letting Agents, Estate Management and Local Auth click apply for full job details

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability. We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Worksop. This is a permanent, full-time position (37.5 hours per week), working on a 7-day rota (Monday to Sunday) As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area. What you will do: Drive sales in the store to meet expected budgets and KPI's Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily. Ensure that stock is generated over the door and that donors are signed up for Gift Aid. Ensure that the high standard of customer service that is expected by Mencap is delivered at all times. You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews. Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store. To be a successful Shop Manager you will be: An experienced manager with the ability to drive sales and meet KPI's, ideally within a fashion retail environment. Ability to lead and support a team from varying backgrounds. Ability to meet the needs of the customers to generate and increase the sales of the store. Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis. The full detailed job description is attached We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. If you're passionate about leading high performing teams and maintaining exceptional store standards, we'd love to hear from you. Applications close on 2 July, with interviews taking place from 18 June onwards. We encourage you to apply as soon as possible, as we may close the advert early if we receive a high volume of applications or identify suitable candidates.

Sales Support Coordinator Marlow Up to £36,000 + great company benefits This is a fantastic opportunity to join a fast-paced, rapidly evolving global business within their Account Management team. Our client offer great opportunities for long-term career development as well as a varied and interesting work, within a friendly and motivated team! Supporting Account Managers with administrative tasks you will play a pivotal role in ensuring the team can maximise on their sales within key accounts. Key duties include: Assisting with the ordering process Supporting with invoice processing and securing price approvals Managing the product assets and copy and ensuring these are sent to customers through the portal. Supporting the marketing team with supply of assets Creating and maintaining the weekly sales data Completing customer orders, including set up of new products Assist organise and coordinate ad hoc industry fairs. Attend fairs, time of in lieu given. Liaison with the team on an product quality issues Reporting ownership of stock and sales reports, forecasting Key skills and experience needed Strong IT skills, Word, Powerpoint, Excel pivot tables and v look ups. Experience using a CRM system A pro-active attitude Comfortable working in fast-paced environments, with every changing priorities Can spin many plates at the same time Strong attention to detail and analytical skills Excellent communication skills Able to build strong relationships with internal and external stakeholders If this sounds like the perfect opportunity for you, then apply today! If not quite right but you know the perfect person, remember we have doubled our refer-a-friend scheme to a £100 voucher You qualify when we have recorded the referral, and they are placed in a permanent role (and pass their probationary period). So, to find out more, please visit our website and read our blog; Double the Reward If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website, where you can find our Data Privacy Notice. Key words: Sales coordinator, order processing, FMCG, Sales support, CRM management, Salesforce, SAP, detail orientated, deadline-driven, Excel, analytical, sales data.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Legacy Manager role. This is an exciting opportunity for an experienced fundraising professional to lead and develop a legacy giving programme, driving sustainable long term income growth through effective marketing, stewardship, administration, and supporter engagement. The successful candidate will play a key role in nurturing relationships with legacy supporters and prospects, delivering exceptional supporter care, and developing innovative campaigns that inspire supporters to leave a lasting impact. Key Responsibilities Legacy Programme Management Lead the development and delivery of the organisation's legacy fundraising strategy. Deliver agreed legacy income targets and support long term pipeline growth. Increase the number of confirmed legacy pledges year on year. Monitor and improve conversion rates from enquiry to pledge. Produce accurate legacy income forecasts and performance reports. Manage a portfolio of pecuniary and residuary legacies, acting as the primary contact for solicitors, executors, beneficiaries, and family members. Ensure all legacy income is administered efficiently, sensitively, and in accordance with best practice and compliance requirements. Maintain accurate records using the organisation's CRM system and ensure all documentation is securely stored. Legacy Marketing & Acquisition Develop and deliver engaging legacy marketing campaigns across online and offline channels. Manage the legacy marketing budget and maximise return on investment. Work collaboratively with fundraising, marketing, and communications colleagues to integrate legacy activity across the organisation. Support audience development and pipeline growth through targeted acquisition activity. Legacy Stewardship Design and deliver meaningful stewardship journeys for legacy supporters and enquirers. Manage legacy enquiries via phone, email, and post, providing a high standard of supporter care. Person Specification Proven experience developing and delivering legacy marketing campaigns. Experience managing legacy giving programmes, including administration and stewardship. Strong understanding of legacy fundraising principles and sector best practice. Experience using CRM systems for supporter management and reporting (Salesforce experience desirable). Knowledge of probate processes and the legal aspects of legacy giving. Strong analytical skills with experience in income forecasting and performance reporting. Excellent project management skills and the ability to manage multiple priorities. Outstanding communication and relationship management skills. Ability to handle sensitive conversations with empathy and professionalism. Strong administrative skills and proficiency in Microsoft Office applications. Understanding of the charity sector and supporter engagement. Salary & Benefits Salary: £40,000- £45,000 per annum Contract type: Permanent, full- time and part-time (minimum 30 hrs a week) Location: Stevenage, hybrid working Deadline: on rolling basis Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability. We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Claygate on a 37.5 hour contract. Your main base will be Claygate, with an expectation of regular travel and flexibility to cover other M5 stores as required. As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area. What you will do: Drive sales in the store to meet expected budgets and KPI's Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily. Ensure that stock is generated over the door and that donors are signed up for Gift Aid. Ensure that the high standard of customer service that is expected by Mencap is delivered at all times. You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews. Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store. To be a successful Shop Manager you will be: An experienced manager with the ability to drive sales and meet KPI's, ideally within a fashion retail environment. Ability to lead and support a team from varying backgrounds. Ability to meet the needs of the customers to generate and increase the sales of the store. Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis. The full detailed job description is attached. Applications close on 2 July 2026, with interviews taking place from 18 June 2026 onwards . We encourage you to apply as soon as possible, as we may close the advert early if we receive a high volume of applications or identify suitable candidates. We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. If you are passionate about leading high performing teams and delivering exceptional store standards, we'd love to hear from you.