Housing Officer (Warwick) Location: Warwickshire Salary : £36,000 per annum Their customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What we're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the Organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 29, 2026
Full time
Housing Officer (Warwick) Location: Warwickshire Salary : £36,000 per annum Their customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What we're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the Organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Housing Regulations Officer - Portsmouth Are you a passionate Housing Regulations Officer looking for your next role? 4Recruitment Services are currently recruiting for a Housing Regulations Officer to work in Local Authority Private Sector Housing Team based in The Portsmouth area. We are seeking a motivated and resilient individual with a proactive approach, excellent organisational skills, and a passion for improving housing standards. The ideal candidate will be confident in dealing with landlords, tenants, and stakeholders, able to handle challenging situations professionally, and committed to delivering positive outcomes for residents. Pay Rates: £19.68 PAYE £24.98 Umbrella Rate (per hour) Information the Role We are currently recruiting a Housing Regulations Officer to join a busy Private Sector Housing team. This is an excellent opportunity for candidates with experience in housing standards, environmental health, housing enforcement, HMO licensing, property inspections, or regulatory compliance. As a Housing Regulations Officer, you will play a key role in supporting landlords and tenants to ensure homes are safe, healthy, and compliant with relevant housing legislation. You will investigate housing-related concerns, carry out inspections, provide advice and guidance, and take enforcement action where required. The successful candidate will be responsible for delivering responsive and effective housing services, helping to improve standards within the private rented sector and ensuring compliance with licensing requirements and housing regulations. Key Responsibilities Receive, assess, and respond to enquiries and complaints relating to private rented housing and Houses in Multiple Occupation (HMOs). Carry out reactive, routine, and proactive inspections of residential properties. Undertake Housing Health and Safety Rating System (HHSRS) assessments. Work with landlords and tenants to resolve housing issues and improve property standards. Investigate complaints relating to statutory housing duties and regulations. Monitor compliance with housing legislation, licensing requirements, and licence conditions. Provide advice, guidance, and support to landlords, tenants, and householders. Prepare and serve formal enforcement notices where necessary. Support enforcement action and assist with cases that may proceed to tribunal or court. Maintain accurate records and case files. Use professional judgement to determine appropriate courses of action while managing potentially challenging situations. Contribute to service improvement initiatives and ongoing professional development. Essential Requirements: Level 3 qualification in Housing, Construction, Enforcement, Environmental Health, or a related discipline, or demonstrable experience working within housing standards, housing enforcement, or a similar regulatory environment. Experience of working with a range of stakeholders to achieve positive housing outcomes. Ability to manage a varied workload and prioritise effectively. Knowledge of residential property inspections and housing standards. Strong communication and customer service skills. Ability to work independently and make informed decisions. Competent IT skills, including Microsoft Word, Outlook, Excel, and database systems. Desirable Experience within Private Sector Housing, Environmental Health, Housing Enforcement, or HMO Licensing. Knowledge of the Housing Health and Safety Rating System (HHSRS). Understanding of housing legislation, including the Housing Act 2004, Public Health Acts, Building Regulations, and PACE. Experience investigating complaints and undertaking enforcement activity. Experience preparing and serving enforcement notices. Relevant professional membership or qualifications, including CIH or CIEH membership. Level 6 qualification in Housing, Environmental Health, Environmental Science, Housing Engineering, Construction, or a related field. What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed).
Jun 28, 2026
Seasonal
Housing Regulations Officer - Portsmouth Are you a passionate Housing Regulations Officer looking for your next role? 4Recruitment Services are currently recruiting for a Housing Regulations Officer to work in Local Authority Private Sector Housing Team based in The Portsmouth area. We are seeking a motivated and resilient individual with a proactive approach, excellent organisational skills, and a passion for improving housing standards. The ideal candidate will be confident in dealing with landlords, tenants, and stakeholders, able to handle challenging situations professionally, and committed to delivering positive outcomes for residents. Pay Rates: £19.68 PAYE £24.98 Umbrella Rate (per hour) Information the Role We are currently recruiting a Housing Regulations Officer to join a busy Private Sector Housing team. This is an excellent opportunity for candidates with experience in housing standards, environmental health, housing enforcement, HMO licensing, property inspections, or regulatory compliance. As a Housing Regulations Officer, you will play a key role in supporting landlords and tenants to ensure homes are safe, healthy, and compliant with relevant housing legislation. You will investigate housing-related concerns, carry out inspections, provide advice and guidance, and take enforcement action where required. The successful candidate will be responsible for delivering responsive and effective housing services, helping to improve standards within the private rented sector and ensuring compliance with licensing requirements and housing regulations. Key Responsibilities Receive, assess, and respond to enquiries and complaints relating to private rented housing and Houses in Multiple Occupation (HMOs). Carry out reactive, routine, and proactive inspections of residential properties. Undertake Housing Health and Safety Rating System (HHSRS) assessments. Work with landlords and tenants to resolve housing issues and improve property standards. Investigate complaints relating to statutory housing duties and regulations. Monitor compliance with housing legislation, licensing requirements, and licence conditions. Provide advice, guidance, and support to landlords, tenants, and householders. Prepare and serve formal enforcement notices where necessary. Support enforcement action and assist with cases that may proceed to tribunal or court. Maintain accurate records and case files. Use professional judgement to determine appropriate courses of action while managing potentially challenging situations. Contribute to service improvement initiatives and ongoing professional development. Essential Requirements: Level 3 qualification in Housing, Construction, Enforcement, Environmental Health, or a related discipline, or demonstrable experience working within housing standards, housing enforcement, or a similar regulatory environment. Experience of working with a range of stakeholders to achieve positive housing outcomes. Ability to manage a varied workload and prioritise effectively. Knowledge of residential property inspections and housing standards. Strong communication and customer service skills. Ability to work independently and make informed decisions. Competent IT skills, including Microsoft Word, Outlook, Excel, and database systems. Desirable Experience within Private Sector Housing, Environmental Health, Housing Enforcement, or HMO Licensing. Knowledge of the Housing Health and Safety Rating System (HHSRS). Understanding of housing legislation, including the Housing Act 2004, Public Health Acts, Building Regulations, and PACE. Experience investigating complaints and undertaking enforcement activity. Experience preparing and serving enforcement notices. Relevant professional membership or qualifications, including CIH or CIEH membership. Level 6 qualification in Housing, Environmental Health, Environmental Science, Housing Engineering, Construction, or a related field. What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed).
Housing & Neighbourhood Manager Hybrid with a weekly presence in our Milton Keynes office managing a patch across Central Bedfordshire Permanent, Full Time At Amplius, we're committed to creating safe, thriving neighbourhoods where customers feel proud to live. We're looking for an experienced Housing & Neighbourhood Manager to lead the delivery of high-quality housing, tenancy and neighbourhood services across a defined region. This is a fantastic opportunity to drive service excellence, lead a dedicated high-performing team, build strong community partnerships, and make a lasting impact on the lives of our customers and communities. Salary: £52,736.00 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 8:45am 5:00pm with a 1-hour break) Location: Hybrid with a weekly presence in our Milton Keynes office, covering a patch across Central Bedfordshire Occasional travel to our Rushden and Peterborough offices may be required Snapshot of your role Lead and manage a team of Housing Officers, providing direction, coaching, and performance management. Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards. Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently. Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams. Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations. Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion. Coordinate operations to address hotspot areas and emerging neighbourhood issues. Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies. Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights. What we re looking for CIH Level 4 (achieved, working towards, or willing to undertake) Extensive experience in tenancy, estate and neighbourhood management. Knowledge of Housing and Tenancy Law and current regulatory requirements. Proven team leadership and direct line management experience. Ability to build strong relationships with partners, stakeholders, and colleagues. Proficient in housing management systems (Open Housing) and able to drive service improvements. Willingness to travel across a large geographical area as required. A full UK driving licence is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: Friday 3rd July 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
Jun 28, 2026
Full time
Housing & Neighbourhood Manager Hybrid with a weekly presence in our Milton Keynes office managing a patch across Central Bedfordshire Permanent, Full Time At Amplius, we're committed to creating safe, thriving neighbourhoods where customers feel proud to live. We're looking for an experienced Housing & Neighbourhood Manager to lead the delivery of high-quality housing, tenancy and neighbourhood services across a defined region. This is a fantastic opportunity to drive service excellence, lead a dedicated high-performing team, build strong community partnerships, and make a lasting impact on the lives of our customers and communities. Salary: £52,736.00 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 8:45am 5:00pm with a 1-hour break) Location: Hybrid with a weekly presence in our Milton Keynes office, covering a patch across Central Bedfordshire Occasional travel to our Rushden and Peterborough offices may be required Snapshot of your role Lead and manage a team of Housing Officers, providing direction, coaching, and performance management. Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards. Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently. Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams. Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations. Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion. Coordinate operations to address hotspot areas and emerging neighbourhood issues. Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies. Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights. What we re looking for CIH Level 4 (achieved, working towards, or willing to undertake) Extensive experience in tenancy, estate and neighbourhood management. Knowledge of Housing and Tenancy Law and current regulatory requirements. Proven team leadership and direct line management experience. Ability to build strong relationships with partners, stakeholders, and colleagues. Proficient in housing management systems (Open Housing) and able to drive service improvements. Willingness to travel across a large geographical area as required. A full UK driving licence is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: Friday 3rd July 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
Your new company We are currently recruiting for an experienced Housing Officer to join a well-established housing organisation based in Fife on an initial 2-month contract, with the strong potential for extension.This is an excellent opportunity for a proactive and customer-focused professional to join a busy housing team and make an immediate impact. Your new role Managing a designated patch of properties Delivering a high-quality, customer-focused housing management service Handling tenancy management, including allocations, voids, and tenancy sustainment Managing rent arrears and supporting tenants with payment plans Dealing with anti-social behaviour cases Conducting estate inspections and property visits What you'll need to succeed Previous experience working as a Housing Officer or in a similar role Strong knowledge of housing management and current legislation Excellent communication and organisational skills Ability to manage a varied caseload effectively Full UK driving licence and access to a vehicle What you'll get in return Location: Fife Duration: 2 months initially (high likelihood of extension) Start: Immediate / ASAP Mileage paid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 27, 2026
Seasonal
Your new company We are currently recruiting for an experienced Housing Officer to join a well-established housing organisation based in Fife on an initial 2-month contract, with the strong potential for extension.This is an excellent opportunity for a proactive and customer-focused professional to join a busy housing team and make an immediate impact. Your new role Managing a designated patch of properties Delivering a high-quality, customer-focused housing management service Handling tenancy management, including allocations, voids, and tenancy sustainment Managing rent arrears and supporting tenants with payment plans Dealing with anti-social behaviour cases Conducting estate inspections and property visits What you'll need to succeed Previous experience working as a Housing Officer or in a similar role Strong knowledge of housing management and current legislation Excellent communication and organisational skills Ability to manage a varied caseload effectively Full UK driving licence and access to a vehicle What you'll get in return Location: Fife Duration: 2 months initially (high likelihood of extension) Start: Immediate / ASAP Mileage paid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Title: Senior Housing Complaints Officer Location: Birmingham City Centre Contract: 3 Months - Temporary Contract Hours: Monday - Friday (8-4 OR 9-5) (35 hours paid) Start Date: ASAP Pay Rate: £21 per hour (All-inclusive via Umbrella) Working Pattern: Hybrid (3 days office / 2 days home after initial training period) CCP are currently recruiting for an experienced Senior Housing Complaints Officer to join a busy and fast-paced housing team based in Birmingham City Centre . This is a 6-month temporary assignment with an immediate start available. This role is ideal for candidates with strong housing complaints experience, particularly those who have previously managed cases escalated to the Housing Ombudsman. Key Responsibilities Manage and investigate complex housing complaints from initial stage through to resolution Respond to Housing Ombudsman enquiries and determinations Draft detailed, high-quality response letters in line with policy and regulatory standards Liaise with internal departments to gather information and resolve complaints effectively Ensure complaints are handled in line with statutory timeframes and best practice Identify service improvements and contribute to learning from complaints Manage high volumes of complex cases simultaneously Essential Experience Required Previous experience handling housing complaints involving the Housing Ombudsman (essential) Strong knowledge of housing legislation and complaint handling procedures Experience working within a local authority or housing association Excellent written communication and case management skills Ability to manage high volumes of complex cases Applications without Housing Ombudsman experience will not be considered. Why Apply? Competitive £21 per hour (umbrella rate) Central Birmingham location with excellent transport links Immediate start available Opportunity to work within a reputable housing team Hybrid flexibility after initial training How to Apply This role is being managed by Dan Bryant at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 72 hours. About CCP CCP are specialists in Customer Operations and CX recruitment. Since 2010, we've earned a reputation for delivering exceptional service to clients and candidates alike. We immerse ourselves in the brands we represent, supporting both established names and exciting startups, and assist businesses with talent attraction and employee retention strategies to ensure long-term success.
Jun 27, 2026
Seasonal
Title: Senior Housing Complaints Officer Location: Birmingham City Centre Contract: 3 Months - Temporary Contract Hours: Monday - Friday (8-4 OR 9-5) (35 hours paid) Start Date: ASAP Pay Rate: £21 per hour (All-inclusive via Umbrella) Working Pattern: Hybrid (3 days office / 2 days home after initial training period) CCP are currently recruiting for an experienced Senior Housing Complaints Officer to join a busy and fast-paced housing team based in Birmingham City Centre . This is a 6-month temporary assignment with an immediate start available. This role is ideal for candidates with strong housing complaints experience, particularly those who have previously managed cases escalated to the Housing Ombudsman. Key Responsibilities Manage and investigate complex housing complaints from initial stage through to resolution Respond to Housing Ombudsman enquiries and determinations Draft detailed, high-quality response letters in line with policy and regulatory standards Liaise with internal departments to gather information and resolve complaints effectively Ensure complaints are handled in line with statutory timeframes and best practice Identify service improvements and contribute to learning from complaints Manage high volumes of complex cases simultaneously Essential Experience Required Previous experience handling housing complaints involving the Housing Ombudsman (essential) Strong knowledge of housing legislation and complaint handling procedures Experience working within a local authority or housing association Excellent written communication and case management skills Ability to manage high volumes of complex cases Applications without Housing Ombudsman experience will not be considered. Why Apply? Competitive £21 per hour (umbrella rate) Central Birmingham location with excellent transport links Immediate start available Opportunity to work within a reputable housing team Hybrid flexibility after initial training How to Apply This role is being managed by Dan Bryant at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 72 hours. About CCP CCP are specialists in Customer Operations and CX recruitment. Since 2010, we've earned a reputation for delivering exceptional service to clients and candidates alike. We immerse ourselves in the brands we represent, supporting both established names and exciting startups, and assist businesses with talent attraction and employee retention strategies to ensure long-term success.
We are seeking a proactive and customer-focused Allocations Officer to join a Local Authority in Devon and play a key role in helping residents access suitable affordable housing. As an Allocations Officer, you will assess and manage applications to the Housing Register, ensuring decisions are made in line with current housing legislation and the Council's Allocations Policy. You will prioritise applications, administer property allocations, coordinate weekly property adverts, and provide expert housing options advice to a wide range of applicants. The role involves working closely with customers, housing associations, support agencies, Councillors, MPs and other stakeholders, responding to enquiries and providing clear guidance on housing options and allocation processes. You will also participate in multi-agency panels, assess health and wellbeing applications, support local lettings initiatives, and undertake outreach activities across the district. We are looking for someone with excellent communication and organisational skills, strong attention to detail, and the ability to manage a varied caseload within agreed timescales. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this
Jun 27, 2026
Contractor
We are seeking a proactive and customer-focused Allocations Officer to join a Local Authority in Devon and play a key role in helping residents access suitable affordable housing. As an Allocations Officer, you will assess and manage applications to the Housing Register, ensuring decisions are made in line with current housing legislation and the Council's Allocations Policy. You will prioritise applications, administer property allocations, coordinate weekly property adverts, and provide expert housing options advice to a wide range of applicants. The role involves working closely with customers, housing associations, support agencies, Councillors, MPs and other stakeholders, responding to enquiries and providing clear guidance on housing options and allocation processes. You will also participate in multi-agency panels, assess health and wellbeing applications, support local lettings initiatives, and undertake outreach activities across the district. We are looking for someone with excellent communication and organisational skills, strong attention to detail, and the ability to manage a varied caseload within agreed timescales. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this
Adaptations Officer Cambridge City Council £30 - £35 per hour Initial 3-Month Contract Cambridge City Council is seeking an experienced Adaptations Officer to support the delivery of housing adaptations and accessibility improvements across its residential housing stock. This is an excellent opportunity to play a key role in improving the quality of life for frail and disabled tenants by managing adaptations projects from referral through to completion. Key Responsibilities Manage the delivery of housing adaptations and alterations in line with Council policy and budget requirements. Act as the lead officer for adaptations referrals, maintaining accurate records of requests, work orders, costs and programme progress. Liaise with Occupational Therapists to assess and approve adaptation recommendations. Undertake feasibility surveys and site visits to determine appropriate adaptation solutions. Manage communication with tenants, Occupational Therapists, contractors and other stakeholders throughout the adaptations process. Attend case meetings to help determine whether adaptations or rehousing is the most appropriate solution. Issue work orders and instructions to contractors and oversee projects through to completion. Carry out site inspections, monitor quality, and sign off completed works. Manage servicing and maintenance arrangements for specialist equipment. Monitor budgets, assess invoices, process variations and complete financial reporting. Calculate and recover tenant contributions where required. Appoint and manage external Occupational Therapy consultants where necessary. Work closely with Housing, Voids and Asset Management teams to ensure effective delivery of the service. About You To be successful in this role, you will have: Experience delivering housing adaptations, disabled facilities works or planned maintenance projects. Knowledge of housing adaptations legislation, policies and best practice. Experience working with Occupational Therapists, contractors and residents. Strong project management and contract administration skills. Experience managing budgets and monitoring project costs. Excellent communication and stakeholder management skills. The ability to work independently and manage a varied caseload. What's on Offer? £30 - £35 per hour, depending on experience. Initial 3-month contract with potential for extension. Opportunity to make a real difference to residents' lives. Flexible working arrangements available. For more information or to apply, please get in touch with your updated CV.
Jun 27, 2026
Contractor
Adaptations Officer Cambridge City Council £30 - £35 per hour Initial 3-Month Contract Cambridge City Council is seeking an experienced Adaptations Officer to support the delivery of housing adaptations and accessibility improvements across its residential housing stock. This is an excellent opportunity to play a key role in improving the quality of life for frail and disabled tenants by managing adaptations projects from referral through to completion. Key Responsibilities Manage the delivery of housing adaptations and alterations in line with Council policy and budget requirements. Act as the lead officer for adaptations referrals, maintaining accurate records of requests, work orders, costs and programme progress. Liaise with Occupational Therapists to assess and approve adaptation recommendations. Undertake feasibility surveys and site visits to determine appropriate adaptation solutions. Manage communication with tenants, Occupational Therapists, contractors and other stakeholders throughout the adaptations process. Attend case meetings to help determine whether adaptations or rehousing is the most appropriate solution. Issue work orders and instructions to contractors and oversee projects through to completion. Carry out site inspections, monitor quality, and sign off completed works. Manage servicing and maintenance arrangements for specialist equipment. Monitor budgets, assess invoices, process variations and complete financial reporting. Calculate and recover tenant contributions where required. Appoint and manage external Occupational Therapy consultants where necessary. Work closely with Housing, Voids and Asset Management teams to ensure effective delivery of the service. About You To be successful in this role, you will have: Experience delivering housing adaptations, disabled facilities works or planned maintenance projects. Knowledge of housing adaptations legislation, policies and best practice. Experience working with Occupational Therapists, contractors and residents. Strong project management and contract administration skills. Experience managing budgets and monitoring project costs. Excellent communication and stakeholder management skills. The ability to work independently and manage a varied caseload. What's on Offer? £30 - £35 per hour, depending on experience. Initial 3-month contract with potential for extension. Opportunity to make a real difference to residents' lives. Flexible working arrangements available. For more information or to apply, please get in touch with your updated CV.
Job Title: Neighbourhood Officer Job Type: Temporary, Hybrid - Monday to Friday Location: Norwich Rate of pay: £36,225 per annum ARC are currently looking for a Neighbourhood Officer who is looking for immediate work on a temp basis. For this position, you must be able to deliver allocations and lettings, tenancy management and management anti-social behaviour services. You must have previous proven experience in social housing/housing associations for this position. BENEFITS OF WORKING FOR ARC Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region s leading companies. In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier. Paid annual leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay with a 1 hour pay resolution guarantee. Pension contribution (after 3 months continuous service). On-going assignments Free access to our Health Assured scheme for you and your family. Access to Free online training. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Jun 27, 2026
Seasonal
Job Title: Neighbourhood Officer Job Type: Temporary, Hybrid - Monday to Friday Location: Norwich Rate of pay: £36,225 per annum ARC are currently looking for a Neighbourhood Officer who is looking for immediate work on a temp basis. For this position, you must be able to deliver allocations and lettings, tenancy management and management anti-social behaviour services. You must have previous proven experience in social housing/housing associations for this position. BENEFITS OF WORKING FOR ARC Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region s leading companies. In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier. Paid annual leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay with a 1 hour pay resolution guarantee. Pension contribution (after 3 months continuous service). On-going assignments Free access to our Health Assured scheme for you and your family. Access to Free online training. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Community Housing Officer - 4 months - Immediate start - £17.50 per hour - Blaenau Gwent Are you passionate about making communities safer and supporting people to feel secure in their homes? Yolk Recruitment Public Sector and Not-for-Profit are working with a Housing Association to appoint a Community Housing Officer, the role will utilise your customer service skills and stakeholder management ability. Key responsibilities Work with all partners, both internal and external to the organisation, to identify when tenants are struggling to sustain their tenancy and ensure the appropriate support is offered. A wellbeing plan for persons deemed at risk of being unable to sustain their tenancy will be undertaken and monitored. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. Undertake community inspections on a regular basis ensuring all areas such as gardens, open spaces and pathways are maintained in good order and are clean, and free of hazards taking the appropriate action to address issues identified. About you You'll have experience in housing and be knowledgeable about various elements of housing and you must have a people focused outlook and be confident when it comes to keyboard skills. You must be an excellent communicator, highly organised and in order to be considered for this role you MUST be able to drive. Benefits Monday to Friday with no weekends Hybrid Working £17.50 per hour 37 hour working week Due to location be able to drive If you think this one's for you: Please contact Richard Coombs at Yolk Recruitment for a confidential discussion and to access full job details: Please submit your up-to-date CV and please take into account you need housing experience Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jun 27, 2026
Seasonal
Community Housing Officer - 4 months - Immediate start - £17.50 per hour - Blaenau Gwent Are you passionate about making communities safer and supporting people to feel secure in their homes? Yolk Recruitment Public Sector and Not-for-Profit are working with a Housing Association to appoint a Community Housing Officer, the role will utilise your customer service skills and stakeholder management ability. Key responsibilities Work with all partners, both internal and external to the organisation, to identify when tenants are struggling to sustain their tenancy and ensure the appropriate support is offered. A wellbeing plan for persons deemed at risk of being unable to sustain their tenancy will be undertaken and monitored. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. Undertake community inspections on a regular basis ensuring all areas such as gardens, open spaces and pathways are maintained in good order and are clean, and free of hazards taking the appropriate action to address issues identified. About you You'll have experience in housing and be knowledgeable about various elements of housing and you must have a people focused outlook and be confident when it comes to keyboard skills. You must be an excellent communicator, highly organised and in order to be considered for this role you MUST be able to drive. Benefits Monday to Friday with no weekends Hybrid Working £17.50 per hour 37 hour working week Due to location be able to drive If you think this one's for you: Please contact Richard Coombs at Yolk Recruitment for a confidential discussion and to access full job details: Please submit your up-to-date CV and please take into account you need housing experience Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Homelessness Prevention Officer - Hertfordshire 6-month contract £28 per hour (Umbrella) Inside IR35 A Hertfordshire local authority is seeking an experienced Homelessness Prevention Officer to join their Housing Options team on a 6-month interim basis. This is a key frontline role supporting residents at risk of homelessness, ensuring timely, legally compliant interventions in line with statutory duties. You will play a central role in delivering an effective homelessness prevention service, providing comprehensive housing advice across both the private and public sectors. Working within the framework of current homelessness legislation and statutory guidance, you will manage a varied caseload, undertake detailed investigations into homelessness applications, and make informed decisions where prevention or relief is not possible. A core part of the role will involve early identification of households at risk, proactively engaging with service users and partner agencies to prevent homelessness before crisis point is reached. You will collaborate closely with housing associations, support services, and internal council departments to develop sustainable housing solutions. This is an excellent opportunity for someone who thrives in a fast-paced statutory housing environment and is confident applying housing legislation to real-world casework. You'll be joining a team committed to best practice, continuous improvement, and delivering meaningful outcomes for vulnerable residents. You'll also gain exposure to complex cases, strengthen your decision-making under the Homelessness Reduction Act framework, and contribute directly to improving homelessness prevention outcomes across the borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 27, 2026
Contractor
Homelessness Prevention Officer - Hertfordshire 6-month contract £28 per hour (Umbrella) Inside IR35 A Hertfordshire local authority is seeking an experienced Homelessness Prevention Officer to join their Housing Options team on a 6-month interim basis. This is a key frontline role supporting residents at risk of homelessness, ensuring timely, legally compliant interventions in line with statutory duties. You will play a central role in delivering an effective homelessness prevention service, providing comprehensive housing advice across both the private and public sectors. Working within the framework of current homelessness legislation and statutory guidance, you will manage a varied caseload, undertake detailed investigations into homelessness applications, and make informed decisions where prevention or relief is not possible. A core part of the role will involve early identification of households at risk, proactively engaging with service users and partner agencies to prevent homelessness before crisis point is reached. You will collaborate closely with housing associations, support services, and internal council departments to develop sustainable housing solutions. This is an excellent opportunity for someone who thrives in a fast-paced statutory housing environment and is confident applying housing legislation to real-world casework. You'll be joining a team committed to best practice, continuous improvement, and delivering meaningful outcomes for vulnerable residents. You'll also gain exposure to complex cases, strengthen your decision-making under the Homelessness Reduction Act framework, and contribute directly to improving homelessness prevention outcomes across the borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Your new company This is an excellent opportunity with one of the largest legal services teams within local government, committed to delivering high-quality, impactful legal advice to support vital council services. Their teams work collaboratively across departments to achieve the best outcomes for residents, helping to shape and protect essential public services.This organisation is expanding their Litigation Team and is looking to appoint a Principal Lawyer to play a key role in delivering this important work. Your new role As a Principal Lawyer within the Litigation Team, you will manage a varied and complex caseload covering a broad range of contentious and some non-contentious matters.The team undertakes diverse litigation work, including housing, employment, education and general civil litigation. You will: Lead on complex cases from start to finish Provide expert legal advice to officers and stakeholders Conduct advocacy where appropriate and instruct Counsel when required. Support and supervise junior lawyers and contribute to the development of the wider team. Play a key role in shaping legal strategy and service delivery This is a hybrid role, with a mix of office attendance, court attendance, and remote work. What you'll need to succeed To be successful in this role, you will: Be a qualified solicitor, barrister, or Fellow of CILEX with a current practising certificate. Have significant experience in handling a broad range of litigation matters Demonstrate strong expertise in housing law, particularly housing disrepair Be confident managing a complex caseload independently. Have experience of advocacy or supervising external counsel Be able to build strong working relationships with internal clients and stakeholders Possess excellent drafting, communication, and organisational skills Previous experience in a local authority or public sector setting is desirable but not essential. What you'll get in return In return, you will join a highly regarded legal team with a strong commitment to professional development and wellbeing.Benefits include: Generous annual leave entitlement, increasing with service (plus bank holidays) Flexible and hybrid working arrangements Local Government Pension Scheme Enhanced maternity and paternity leave Access to a wide range of health and wellbeing services, including counselling and occupational health support Cycle to work scheme and travel benefits Ongoing training and development opportunities to support your career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 27, 2026
Full time
Your new company This is an excellent opportunity with one of the largest legal services teams within local government, committed to delivering high-quality, impactful legal advice to support vital council services. Their teams work collaboratively across departments to achieve the best outcomes for residents, helping to shape and protect essential public services.This organisation is expanding their Litigation Team and is looking to appoint a Principal Lawyer to play a key role in delivering this important work. Your new role As a Principal Lawyer within the Litigation Team, you will manage a varied and complex caseload covering a broad range of contentious and some non-contentious matters.The team undertakes diverse litigation work, including housing, employment, education and general civil litigation. You will: Lead on complex cases from start to finish Provide expert legal advice to officers and stakeholders Conduct advocacy where appropriate and instruct Counsel when required. Support and supervise junior lawyers and contribute to the development of the wider team. Play a key role in shaping legal strategy and service delivery This is a hybrid role, with a mix of office attendance, court attendance, and remote work. What you'll need to succeed To be successful in this role, you will: Be a qualified solicitor, barrister, or Fellow of CILEX with a current practising certificate. Have significant experience in handling a broad range of litigation matters Demonstrate strong expertise in housing law, particularly housing disrepair Be confident managing a complex caseload independently. Have experience of advocacy or supervising external counsel Be able to build strong working relationships with internal clients and stakeholders Possess excellent drafting, communication, and organisational skills Previous experience in a local authority or public sector setting is desirable but not essential. What you'll get in return In return, you will join a highly regarded legal team with a strong commitment to professional development and wellbeing.Benefits include: Generous annual leave entitlement, increasing with service (plus bank holidays) Flexible and hybrid working arrangements Local Government Pension Scheme Enhanced maternity and paternity leave Access to a wide range of health and wellbeing services, including counselling and occupational health support Cycle to work scheme and travel benefits Ongoing training and development opportunities to support your career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
First Recruitment are supporting one of our clients in seeking a proactive Temporary Accommodation Officer to help manage temporary housing and support households to move on to longer-term accommodation. Main Responsibilities Build relationships with accommodation providers and help secure suitable, cost-effective properties. Inspect properties to ensure they meet safety and condition standards. Manage placements into temporary accommodation and complete risk assessments. Support households with benefit claims, contributions, and tenancy sustainment. Address arrears, non-engagement, tenancy breaches and anti-social behaviour. Work with providers, support agencies and landlords to resolve issues and secure move-on options. Assist with homelessness case progression and identify support needs to prevent repeat homelessness. Support access to the private rented sector, including rent-in-advance and deposit schemes. Maintain accurate records, ensure safeguarding duties are met, and represent the service at meetings. Comply with health and safety requirements and undertake other duties as required. Skills & Attributes Strong organisational and multitasking abilities. Clear and confident communication with internal and external stakeholders. Comfortable using digital tools such as CRM systems, Canva, and LinkedIn. High attention to detail and accuracy. Proactive approach to problem-solving and process improvement. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.
Jun 27, 2026
Seasonal
First Recruitment are supporting one of our clients in seeking a proactive Temporary Accommodation Officer to help manage temporary housing and support households to move on to longer-term accommodation. Main Responsibilities Build relationships with accommodation providers and help secure suitable, cost-effective properties. Inspect properties to ensure they meet safety and condition standards. Manage placements into temporary accommodation and complete risk assessments. Support households with benefit claims, contributions, and tenancy sustainment. Address arrears, non-engagement, tenancy breaches and anti-social behaviour. Work with providers, support agencies and landlords to resolve issues and secure move-on options. Assist with homelessness case progression and identify support needs to prevent repeat homelessness. Support access to the private rented sector, including rent-in-advance and deposit schemes. Maintain accurate records, ensure safeguarding duties are met, and represent the service at meetings. Comply with health and safety requirements and undertake other duties as required. Skills & Attributes Strong organisational and multitasking abilities. Clear and confident communication with internal and external stakeholders. Comfortable using digital tools such as CRM systems, Canva, and LinkedIn. High attention to detail and accuracy. Proactive approach to problem-solving and process improvement. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.
About the RoleWe are looking for an organised and customer-focused Lettings Coordinator to join a Empty Homes & Lettings Team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple activities, and making a real difference by helping customers move into quality homes quickly and efficiently. As a Lettings Officer, you will play a vital role in managing the end-to-end empty homes process, ensuring properties are re-let promptly, minimising financial loss, and delivering an excellent customer experience throughout the lettings journey.Key ResponsibilitiesCoordinate the letting of empty homes from end of tenancy through to customer sign-up and post-sign-up activities.Act as a first point of contact for customers, colleagues, and external stakeholders, providing a responsive and professional service. Liaise with internal teams, contractors, and external agencies to ensure properties are ready to let within agreed timescales. Arrange inspections, appointments, and viewings with outgoing and incoming customers. Verify, process, and accurately maintain records and documentation relating to lettings and empty homes. Assess applicants' initial suitability for properties, including gathering and reviewing landlord references. Coordinate and raise repair orders and void works with contractors to ensure homes meet required standards. Monitor performance against service standards and KPIs, contributing to continuous improvement initiatives. Maintain compliance with information governance, audit requirements, and relevant policies and procedures.About YouWe're looking for someone who is highly organised, adaptable, and passionate about delivering outstanding customer service. Ideally you will have worked within a lettings or housing role previously.Essential Skills & ExperiencePrevious experience in a customer service or administrative environment.Strong communication and interpersonal skills. Good literacy and numeracy skills. GCSEs (or equivalent) in English and Mathematics. Proficient in Microsoft Office applications.Ability to manage a busy workload, prioritise effectively, and work to tight deadlines. Strong diary management and scheduling skills. A collaborative team player with a customer-first mindset.Why Join Us?This role offers an hourly rate of £17.14 per hour inclusive of holiday, and you will receive pay on a weekly basis. This is a fully office based role in Norwich, offering great training and support from the team. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 26, 2026
Seasonal
About the RoleWe are looking for an organised and customer-focused Lettings Coordinator to join a Empty Homes & Lettings Team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple activities, and making a real difference by helping customers move into quality homes quickly and efficiently. As a Lettings Officer, you will play a vital role in managing the end-to-end empty homes process, ensuring properties are re-let promptly, minimising financial loss, and delivering an excellent customer experience throughout the lettings journey.Key ResponsibilitiesCoordinate the letting of empty homes from end of tenancy through to customer sign-up and post-sign-up activities.Act as a first point of contact for customers, colleagues, and external stakeholders, providing a responsive and professional service. Liaise with internal teams, contractors, and external agencies to ensure properties are ready to let within agreed timescales. Arrange inspections, appointments, and viewings with outgoing and incoming customers. Verify, process, and accurately maintain records and documentation relating to lettings and empty homes. Assess applicants' initial suitability for properties, including gathering and reviewing landlord references. Coordinate and raise repair orders and void works with contractors to ensure homes meet required standards. Monitor performance against service standards and KPIs, contributing to continuous improvement initiatives. Maintain compliance with information governance, audit requirements, and relevant policies and procedures.About YouWe're looking for someone who is highly organised, adaptable, and passionate about delivering outstanding customer service. Ideally you will have worked within a lettings or housing role previously.Essential Skills & ExperiencePrevious experience in a customer service or administrative environment.Strong communication and interpersonal skills. Good literacy and numeracy skills. GCSEs (or equivalent) in English and Mathematics. Proficient in Microsoft Office applications.Ability to manage a busy workload, prioritise effectively, and work to tight deadlines. Strong diary management and scheduling skills. A collaborative team player with a customer-first mindset.Why Join Us?This role offers an hourly rate of £17.14 per hour inclusive of holiday, and you will receive pay on a weekly basis. This is a fully office based role in Norwich, offering great training and support from the team. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
Jun 26, 2026
Full time
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
Jun 26, 2026
Full time
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
Your new company Hays are currently recruiting for an experienced Tenancy Sustainment Officer for a local housing association on a temporary basis in Satafforshire. Your new role Your new role will be to provide support and guidance to tenants at risk of losing their homes, helping them to maintain their tenancies and live independently. The role involves working closely with vulnerable individuals to address issues such as rent arrears, budgeting, welfare benefits, and access to support services. You will be expected to: Deliver tailored support plans to help tenants sustain their tenancies. Liaise with housing officers, homeowners, and external agencies to coordinate support. Provide advice on budgeting, debt management, and accessing benefits. Identify and address risks to tenancy sustainment, including anti-social behaviour and health-related issues. Maintain accurate records and produce reports on outcomes and progress. Promote tenant independence and wellbeing through proactive engagement. What you'll need to succeed In order to be considered for the role, you must have: Experience in housing, social work, or support services. Strong understanding of housing legislation and welfare benefits. Excellent communication and interpersonal skills. Ability to manage a caseload and work independently. Empathy and resilience when working with vulnerable individuals. What you'll get in return In return, you will receive a temporary contract with a competitive rate of pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 26, 2026
Seasonal
Your new company Hays are currently recruiting for an experienced Tenancy Sustainment Officer for a local housing association on a temporary basis in Satafforshire. Your new role Your new role will be to provide support and guidance to tenants at risk of losing their homes, helping them to maintain their tenancies and live independently. The role involves working closely with vulnerable individuals to address issues such as rent arrears, budgeting, welfare benefits, and access to support services. You will be expected to: Deliver tailored support plans to help tenants sustain their tenancies. Liaise with housing officers, homeowners, and external agencies to coordinate support. Provide advice on budgeting, debt management, and accessing benefits. Identify and address risks to tenancy sustainment, including anti-social behaviour and health-related issues. Maintain accurate records and produce reports on outcomes and progress. Promote tenant independence and wellbeing through proactive engagement. What you'll need to succeed In order to be considered for the role, you must have: Experience in housing, social work, or support services. Strong understanding of housing legislation and welfare benefits. Excellent communication and interpersonal skills. Ability to manage a caseload and work independently. Empathy and resilience when working with vulnerable individuals. What you'll get in return In return, you will receive a temporary contract with a competitive rate of pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
Jun 26, 2026
Full time
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
Jun 26, 2026
Full time
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
Your new company You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new role As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeed To excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 26, 2026
Seasonal
Your new company You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new role As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeed To excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
Jun 26, 2026
Full time
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on TristoneNash is working as an employment agency on behalf of a client
