Job Role Our client is an established Asset Management company giving independent financial advice, covering savings and investments, business protection, pensions and inheritance tax. They are looking to recruit an experience Financial Advisor to join their small team. Servicing an existing client bank and generating new opportunities Be able to assess clients' financial circumstances, understand their needs and develop a comprehensive financial plan, and have the knowledge and expertise to advise on complex matters Strong communicator and relationship manager Committed to ongoing personal and professional development A candidate that has a 'go to' attitude and able to self-generate own business leads Able to build strong relationships with both the clients and the team you will be working with. Keep up to date with financial products and legislation and comply with all industry rules and regulations. Essential Experience as a Financial advisor (Wealth Management) The equivalent of a level 4 diploma in financial planning and experience in giving pension and investment advice Looking to progress in their career and become chartered (if not already) Needs to be Flexibility/ adaptability to cope with change Needs to be computer literate, ideally used the following systems; (but not essential) Dynamic Planner Intelligent office Selecta pension Benefits Uncapped bonus potential Pension and death in service benefits after qualifying probation period Bonus payable after validation period Also, happy to look at self-employed basis Hybrid working Uncapped OTE
Jun 30, 2026
Full time
Job Role Our client is an established Asset Management company giving independent financial advice, covering savings and investments, business protection, pensions and inheritance tax. They are looking to recruit an experience Financial Advisor to join their small team. Servicing an existing client bank and generating new opportunities Be able to assess clients' financial circumstances, understand their needs and develop a comprehensive financial plan, and have the knowledge and expertise to advise on complex matters Strong communicator and relationship manager Committed to ongoing personal and professional development A candidate that has a 'go to' attitude and able to self-generate own business leads Able to build strong relationships with both the clients and the team you will be working with. Keep up to date with financial products and legislation and comply with all industry rules and regulations. Essential Experience as a Financial advisor (Wealth Management) The equivalent of a level 4 diploma in financial planning and experience in giving pension and investment advice Looking to progress in their career and become chartered (if not already) Needs to be Flexibility/ adaptability to cope with change Needs to be computer literate, ideally used the following systems; (but not essential) Dynamic Planner Intelligent office Selecta pension Benefits Uncapped bonus potential Pension and death in service benefits after qualifying probation period Bonus payable after validation period Also, happy to look at self-employed basis Hybrid working Uncapped OTE
Accounts Manager - Independent Accounting Firm Harrow From £60,000+ DOE Butler Rose Public Practice is delighted to be supporting an independent growing accountancy firm in Harrow in their search for an Accounts Manager to join their Business Services team. This is a fantastic opportunity for an experienced practice professional to take ownership of a significant client portfolio (c. £600k) while working closely with senior leadership. The role offers a blend of client management, technical delivery, and team oversight within a collaborative and progressive environment. Key Responsibilities Manage a diverse portfolio of clients, delivering accounts, tax, and advisory services Review statutory accounts (FRS102/FRS105) and management accounts Oversee corporate tax compliance and support on advisory matters Review bookkeeping and VAT work prepared by junior and offshore teams Supervise, mentor, and coordinate both UK and offshore staff Lead client onboarding across cloud accounting systems (Xero, Sage, IRIS) Manage WIP, billing, and workflow to ensure deadlines are met Build strong client relationships and provide commercial insight Key Requirements ACA or ACCA qualified (non-negotiable) Minimum 4-6+ years' experience within a UK accountancy practice Proven experience managing a large client portfolio with high turnovers Strong technical knowledge across accounts and tax Experience with cloud accounting software (Xero, Sage, IRIS, CCH) Experience reviewing work and managing teams (including offshore exposure beneficial) Strong communication and client relationship skills Commercially aware with a proactive approach What's on Offer Competitive salary and benefits package 25 days holiday + bank holidays Hybrid & flexible working Strong training and career development opportunities Collaborative and supportive team culture Opportunity to work closely with leadership and influence growth Interested? If this sounds like the next step in your career, get in touch with Demetria Petropoulos to find out more - / Know someone perfect for this role? We offer a £150 retail voucher for every successful referral we place - so if you refer a friend or colleague who's hired through Butler Rose, you'll be rewarded! Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Jun 30, 2026
Full time
Accounts Manager - Independent Accounting Firm Harrow From £60,000+ DOE Butler Rose Public Practice is delighted to be supporting an independent growing accountancy firm in Harrow in their search for an Accounts Manager to join their Business Services team. This is a fantastic opportunity for an experienced practice professional to take ownership of a significant client portfolio (c. £600k) while working closely with senior leadership. The role offers a blend of client management, technical delivery, and team oversight within a collaborative and progressive environment. Key Responsibilities Manage a diverse portfolio of clients, delivering accounts, tax, and advisory services Review statutory accounts (FRS102/FRS105) and management accounts Oversee corporate tax compliance and support on advisory matters Review bookkeeping and VAT work prepared by junior and offshore teams Supervise, mentor, and coordinate both UK and offshore staff Lead client onboarding across cloud accounting systems (Xero, Sage, IRIS) Manage WIP, billing, and workflow to ensure deadlines are met Build strong client relationships and provide commercial insight Key Requirements ACA or ACCA qualified (non-negotiable) Minimum 4-6+ years' experience within a UK accountancy practice Proven experience managing a large client portfolio with high turnovers Strong technical knowledge across accounts and tax Experience with cloud accounting software (Xero, Sage, IRIS, CCH) Experience reviewing work and managing teams (including offshore exposure beneficial) Strong communication and client relationship skills Commercially aware with a proactive approach What's on Offer Competitive salary and benefits package 25 days holiday + bank holidays Hybrid & flexible working Strong training and career development opportunities Collaborative and supportive team culture Opportunity to work closely with leadership and influence growth Interested? If this sounds like the next step in your career, get in touch with Demetria Petropoulos to find out more - / Know someone perfect for this role? We offer a £150 retail voucher for every successful referral we place - so if you refer a friend or colleague who's hired through Butler Rose, you'll be rewarded! Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Probate Manager Are you an experienced Probate Manager looking for a role where you can truly make a difference? Join a well-established and highly regarded law firm in Heathfield that is known for its personal approach, long-standing reputation, and commitment to exceptional client care. This is an excellent opportunity for a skilled Probate Manager to take ownership of a varied caseload while working within a supportive and friendly team environment. The firm specialises in Private Client and Property matters and has built a trusted reputation within the local community for providing professional, compassionate legal services. The Role: As a Probate Manager , you will independently manage a broad range of probate matters from initial instruction through to estate administration and final distribution. You will act as a trusted advisor to clients, guiding them through what can often be a sensitive and challenging time with empathy, professionalism, and expertise. Key responsibilities include: Managing probate matters from instruction through to completion Preparing and submitting applications for Grants of Probate Liaising with clients, beneficiaries, financial institutions, and HMRC Administering estates, including collecting assets, settling liabilities, and distributing funds Drafting legal documentation and correspondence Maintaining accurate file management and compliance records Delivering exceptional levels of client care throughout the probate process About You: To be successful in this Probate Manager position, you will have: Proven experience handling probate matters independently The ability to manage files from inception to conclusion with minimal supervision Strong communication and relationship-building skills Excellent organisational skills and attention to detail A client-focused and compassionate approach A legal qualification is advantageous but not essential; experienced non-qualified candidates are encouraged to apply Why Join This Firm? This is an excellent opportunity to join a friendly, well-regarded firm where you'll be trusted to manage your own caseload and develop strong client relationships. You'll enjoy the autonomy to work independently while being supported by an experienced and approachable team. With high-quality probate work, a loyal client base, and a strong reputation within the local community, this role offers both professional satisfaction and long-term career stability. Salary & Benefits Up to 50,000 depending on experience Friendly and supportive working environment High-quality private client work Genuine autonomy and responsibility Long-term career prospects If you're an experienced probate professional looking for your next challenge with a reputable and welcoming firm, we'd love to hear from you. Apply today with your CV to find out more. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at (url removed)
Jun 30, 2026
Full time
Probate Manager Are you an experienced Probate Manager looking for a role where you can truly make a difference? Join a well-established and highly regarded law firm in Heathfield that is known for its personal approach, long-standing reputation, and commitment to exceptional client care. This is an excellent opportunity for a skilled Probate Manager to take ownership of a varied caseload while working within a supportive and friendly team environment. The firm specialises in Private Client and Property matters and has built a trusted reputation within the local community for providing professional, compassionate legal services. The Role: As a Probate Manager , you will independently manage a broad range of probate matters from initial instruction through to estate administration and final distribution. You will act as a trusted advisor to clients, guiding them through what can often be a sensitive and challenging time with empathy, professionalism, and expertise. Key responsibilities include: Managing probate matters from instruction through to completion Preparing and submitting applications for Grants of Probate Liaising with clients, beneficiaries, financial institutions, and HMRC Administering estates, including collecting assets, settling liabilities, and distributing funds Drafting legal documentation and correspondence Maintaining accurate file management and compliance records Delivering exceptional levels of client care throughout the probate process About You: To be successful in this Probate Manager position, you will have: Proven experience handling probate matters independently The ability to manage files from inception to conclusion with minimal supervision Strong communication and relationship-building skills Excellent organisational skills and attention to detail A client-focused and compassionate approach A legal qualification is advantageous but not essential; experienced non-qualified candidates are encouraged to apply Why Join This Firm? This is an excellent opportunity to join a friendly, well-regarded firm where you'll be trusted to manage your own caseload and develop strong client relationships. You'll enjoy the autonomy to work independently while being supported by an experienced and approachable team. With high-quality probate work, a loyal client base, and a strong reputation within the local community, this role offers both professional satisfaction and long-term career stability. Salary & Benefits Up to 50,000 depending on experience Friendly and supportive working environment High-quality private client work Genuine autonomy and responsibility Long-term career prospects If you're an experienced probate professional looking for your next challenge with a reputable and welcoming firm, we'd love to hear from you. Apply today with your CV to find out more. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at (url removed)
We are partnering with a well-established, forward-thinking organisation to appoint an experienced HR Business Partner into a highly visible and influential role. This is an excellent opportunity for a commercially minded HR professional who thrives on partnering with senior leadership, shaping people strategy, and driving impactful outcomes across a multi-site, international organisation. The Role As a trusted HR Business Partner, you will play a pivotal role in aligning people strategy with business objectives, working closely with senior stakeholders to deliver both strategic and operational HR support. Key responsibilities include: Partnering with senior leaders to influence decision-making and embed effective people strategies that drive business performance Acting as a trusted advisor on all people-related matters across the employee lifecycle Leading on complex Employee Relations matters, providing expert guidance while balancing risk and commercial outcomes Supporting and coaching managers to build capability and improve organisational effectiveness Collaborating across UK and European entities to ensure consistency and alignment of HR practices Driving and contributing to HR initiatives, including organisational development, policy enhancements, and continuous improvement projects Building strong relationships across multiple sites, with occasional travel to UK service centres and European locations About You To succeed in this role, you will bring: Proven experience operating in a Business Partnering or senior generalist HR role Ideally CIPD Level 5 (or above) qualification Strong Employee Relations expertise, with the confidence to manage complex cases Experience supporting multi-site, and ideally international, workforces Demonstrable ability to influence and challenge senior stakeholders constructively Up-to-date knowledge of UK employment legislation and HR best practice A commercial mindset with a pragmatic, solutions-focused approach Why Apply? A genuine opportunity to shape and influence people strategy within the business High level of exposure to senior leadership and key decision-makers A varied and autonomous role combining strategic impact with hands-on delivery Hybrid working model (3 days in the office) International exposure with opportunities for travel If you're an experienced HR professional ready to step into a true Business Partnering role where you can influence at a senior level and make a meaningful impact, we'd love to hear from you. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jun 30, 2026
Full time
We are partnering with a well-established, forward-thinking organisation to appoint an experienced HR Business Partner into a highly visible and influential role. This is an excellent opportunity for a commercially minded HR professional who thrives on partnering with senior leadership, shaping people strategy, and driving impactful outcomes across a multi-site, international organisation. The Role As a trusted HR Business Partner, you will play a pivotal role in aligning people strategy with business objectives, working closely with senior stakeholders to deliver both strategic and operational HR support. Key responsibilities include: Partnering with senior leaders to influence decision-making and embed effective people strategies that drive business performance Acting as a trusted advisor on all people-related matters across the employee lifecycle Leading on complex Employee Relations matters, providing expert guidance while balancing risk and commercial outcomes Supporting and coaching managers to build capability and improve organisational effectiveness Collaborating across UK and European entities to ensure consistency and alignment of HR practices Driving and contributing to HR initiatives, including organisational development, policy enhancements, and continuous improvement projects Building strong relationships across multiple sites, with occasional travel to UK service centres and European locations About You To succeed in this role, you will bring: Proven experience operating in a Business Partnering or senior generalist HR role Ideally CIPD Level 5 (or above) qualification Strong Employee Relations expertise, with the confidence to manage complex cases Experience supporting multi-site, and ideally international, workforces Demonstrable ability to influence and challenge senior stakeholders constructively Up-to-date knowledge of UK employment legislation and HR best practice A commercial mindset with a pragmatic, solutions-focused approach Why Apply? A genuine opportunity to shape and influence people strategy within the business High level of exposure to senior leadership and key decision-makers A varied and autonomous role combining strategic impact with hands-on delivery Hybrid working model (3 days in the office) International exposure with opportunities for travel If you're an experienced HR professional ready to step into a true Business Partnering role where you can influence at a senior level and make a meaningful impact, we'd love to hear from you. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Job Title: Senior Manager / Director / Salaried Partner Job Location: Glasgow Your new company You will be working with this leading firm of Accountants and Business Advisers, who have a wide network of employees and a fantastic opportunity to join the growing Glasgow team. The firm are a top ten accountancy firm in the UK and are the number one of the largest SME practices. Your new role Working in a key leadership role, you will be responsible for; owning and managing a client portfolio with a higher level of client responsibility, overseeing your team's portfolios and inputting to workflow planning, delivering revenue and profitability targets, fostering enduring client relationships and people development. You will provide a range of tax services and business advice to a variety of clients, from small, fast-growing clients to large corporate entities, and handle and manage the tax compliance process (corporate and personal) for your nominated clients, liaising with clients to resolve queries. You will communicate with internal departments to ensure deadlines are met and oversee client portfolios to ensure HMRC deadlines are met and tax advisory services will also be an important part of the role. You will also take a lead role in advisory projects. Client development is also a key part of this role, and you will help develop existing client relationships and help the firm secure new clients. What you'll need to succeed You will hold a relevant qualification, such as CTA/ACA/ACCA/CA (or equivalent), have experience of working across multiple sectors, have strong corporate tax experience and strong technical knowledge. You will also have strong leadership skills and honed commercial acumen. What you'll get in return You will receive a competitive salary, and benefits include hybrid & flexible working, birthday leave and professional subscription. You will also benefit from 25 days annual leave + bank holidays and pension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 30, 2026
Full time
Job Title: Senior Manager / Director / Salaried Partner Job Location: Glasgow Your new company You will be working with this leading firm of Accountants and Business Advisers, who have a wide network of employees and a fantastic opportunity to join the growing Glasgow team. The firm are a top ten accountancy firm in the UK and are the number one of the largest SME practices. Your new role Working in a key leadership role, you will be responsible for; owning and managing a client portfolio with a higher level of client responsibility, overseeing your team's portfolios and inputting to workflow planning, delivering revenue and profitability targets, fostering enduring client relationships and people development. You will provide a range of tax services and business advice to a variety of clients, from small, fast-growing clients to large corporate entities, and handle and manage the tax compliance process (corporate and personal) for your nominated clients, liaising with clients to resolve queries. You will communicate with internal departments to ensure deadlines are met and oversee client portfolios to ensure HMRC deadlines are met and tax advisory services will also be an important part of the role. You will also take a lead role in advisory projects. Client development is also a key part of this role, and you will help develop existing client relationships and help the firm secure new clients. What you'll need to succeed You will hold a relevant qualification, such as CTA/ACA/ACCA/CA (or equivalent), have experience of working across multiple sectors, have strong corporate tax experience and strong technical knowledge. You will also have strong leadership skills and honed commercial acumen. What you'll get in return You will receive a competitive salary, and benefits include hybrid & flexible working, birthday leave and professional subscription. You will also benefit from 25 days annual leave + bank holidays and pension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Transaction Monitoring Transformation Consultant AML / Financial Crime Operating Model & Process Optimisation Contract - Open Day Rates Location - London (Hybrid) START ASAP We are seeking an experienced Transaction Monitoring Transformation Consultant to support a financial services client undertaking a strategic review of its financial crime operations. This is an opportunity for an experienced independent consultant to assess current transaction monitoring processes, identify operational inefficiencies and recommend improvements across people, processes and technology. The engagement will focus on reviewing the current transaction monitoring operating model, understanding existing workflows and identifying opportunities for process re-engineering, automation and improved operational effectiveness. Key Responsibilities: Conduct current-state reviews of transaction monitoring processes and operating models Assess alert generation, triage, investigation and escalation processes Review case management workflows and operational controls Identify process inefficiencies, duplication and opportunities for improvement Assess opportunities to improve operational productivity and reduce manual effort Identify automation and workflow optimisation opportunities Develop recommendations for financial crime process optimisation Support development of target operating models and transformation roadmaps Present findings and recommendations to senior stakeholders Experience Required: Proven experience delivering transformation programmes within banking or financial services Strong background in AML, financial crime and transaction monitoring operations Experience reviewing financial crime operating models and processes Understanding of transaction monitoring workflows, investigations and case management Experience identifying operational efficiencies and automation opportunities Strong stakeholder management and communication skills Experience within regulated banking environments Desirable: Previous consulting experience (Big 4 PWC, Deloitte, EY, KPMG, boutique consultancy or independent advisory) Experience with AML technology platforms and workflow solutions Experience reducing operational costs, improving productivity or optimising financial crime functions Experience across onboarding, KYC or wider financial crime transformation Apply with your latest CV, using the links provided. Banking, Bank, Building Society, Financial Services, Transformation, AML, Financial Crime, Transaction Monitoring, KYC, Operating Model, Process Re-engineering, Automation, Target Operating Model, Change Management
Jun 30, 2026
Contractor
Transaction Monitoring Transformation Consultant AML / Financial Crime Operating Model & Process Optimisation Contract - Open Day Rates Location - London (Hybrid) START ASAP We are seeking an experienced Transaction Monitoring Transformation Consultant to support a financial services client undertaking a strategic review of its financial crime operations. This is an opportunity for an experienced independent consultant to assess current transaction monitoring processes, identify operational inefficiencies and recommend improvements across people, processes and technology. The engagement will focus on reviewing the current transaction monitoring operating model, understanding existing workflows and identifying opportunities for process re-engineering, automation and improved operational effectiveness. Key Responsibilities: Conduct current-state reviews of transaction monitoring processes and operating models Assess alert generation, triage, investigation and escalation processes Review case management workflows and operational controls Identify process inefficiencies, duplication and opportunities for improvement Assess opportunities to improve operational productivity and reduce manual effort Identify automation and workflow optimisation opportunities Develop recommendations for financial crime process optimisation Support development of target operating models and transformation roadmaps Present findings and recommendations to senior stakeholders Experience Required: Proven experience delivering transformation programmes within banking or financial services Strong background in AML, financial crime and transaction monitoring operations Experience reviewing financial crime operating models and processes Understanding of transaction monitoring workflows, investigations and case management Experience identifying operational efficiencies and automation opportunities Strong stakeholder management and communication skills Experience within regulated banking environments Desirable: Previous consulting experience (Big 4 PWC, Deloitte, EY, KPMG, boutique consultancy or independent advisory) Experience with AML technology platforms and workflow solutions Experience reducing operational costs, improving productivity or optimising financial crime functions Experience across onboarding, KYC or wider financial crime transformation Apply with your latest CV, using the links provided. Banking, Bank, Building Society, Financial Services, Transformation, AML, Financial Crime, Transaction Monitoring, KYC, Operating Model, Process Re-engineering, Automation, Target Operating Model, Change Management
Job Advertisement: OHU Administrator (Temporary, Part-Time) Location: Colwyn Bay Hourly Rate: 14.10 Contract Type: Temporary Working Pattern: Part-Time - 24 hours a week Are you an organised and efficient individual looking to make a positive impact in public services? Our client North Wales Police are seeking a dedicated OHU Administrator to join their Occupational Health Unit team! This is an exciting opportunity to support the wellbeing of staff while honing your administrative skills in a dynamic environment. Overall Purpose of the Role: As the OHU Administrator, you will provide essential administrative support to the Occupational Health Unit, assisting the Occupational Health Unit Manager, Force Medical Advisor, and Occupational Health Nurse Adviser. Your contributions will help ensure the smooth operation of the unit and the wellbeing of its staff members. Key Responsibilities: Provide typing and secretarial support for key personnel, managing queries in their absence. Administer Occupational Health appointments and clinics, ensuring files are accurate and up-to-date. Record and type concise updates related to staff medical conditions for occupational health files. Maintain and coordinate appointment diaries, ensuring seamless scheduling. Manage administration for Physiotherapy and Psychological treatment applications, promoting services at The Police Treatment Centre (PTC). Coordinate referrals to external counselling providers and physiotherapists. Arrange Welfare Screening appointments, liaising with counsellors and booking necessary facilities. Communicate with external agencies regarding report requests. Review and maintain administrative procedures, utilising your initiative for document preparation. Oversee administrative processes related to specialist budgets and pre-employment documentation. Handle various administrative tasks including inquiries, typing, photocopying, and filing. Order stationery supplies for the Occupational Health Unit. Ensure timely processing of authorised invoices and update relevant databases. Comply with North Wales Policies on equal opportunities and health and safety in all service delivery. Minimum Criteria: To be successful in this role, you should possess: NVQ Level 3 or equivalent in Administration/Word Processing or relevant experience. Intermediate IT skills, including proficiency in Microsoft Office applications. Experience in transcribing from audio tapes. Strong report and correspondence composition abilities. Excellent organisational skills with the ability to prioritise effectively. Knowledge of medical confidentiality and the Access to Medical Records Act 1988. Good communication skills, especially in sensitive situations. A compassionate approach when dealing with people. Desirable: Knowledge of medical secretarial functions. Contribute to the wellbeing of staff in the public services sector. Work in a supportive and collaborative environment. Flexible part-time hours that promote work-life balance. Note: This job description is not exhaustive and may evolve with the needs of the organisation. The Chief Constable reserves the right to transfer the post holder to any other location within the North Wales Police area following consultation with the Staff Side. We look forward to your application! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 30, 2026
Seasonal
Job Advertisement: OHU Administrator (Temporary, Part-Time) Location: Colwyn Bay Hourly Rate: 14.10 Contract Type: Temporary Working Pattern: Part-Time - 24 hours a week Are you an organised and efficient individual looking to make a positive impact in public services? Our client North Wales Police are seeking a dedicated OHU Administrator to join their Occupational Health Unit team! This is an exciting opportunity to support the wellbeing of staff while honing your administrative skills in a dynamic environment. Overall Purpose of the Role: As the OHU Administrator, you will provide essential administrative support to the Occupational Health Unit, assisting the Occupational Health Unit Manager, Force Medical Advisor, and Occupational Health Nurse Adviser. Your contributions will help ensure the smooth operation of the unit and the wellbeing of its staff members. Key Responsibilities: Provide typing and secretarial support for key personnel, managing queries in their absence. Administer Occupational Health appointments and clinics, ensuring files are accurate and up-to-date. Record and type concise updates related to staff medical conditions for occupational health files. Maintain and coordinate appointment diaries, ensuring seamless scheduling. Manage administration for Physiotherapy and Psychological treatment applications, promoting services at The Police Treatment Centre (PTC). Coordinate referrals to external counselling providers and physiotherapists. Arrange Welfare Screening appointments, liaising with counsellors and booking necessary facilities. Communicate with external agencies regarding report requests. Review and maintain administrative procedures, utilising your initiative for document preparation. Oversee administrative processes related to specialist budgets and pre-employment documentation. Handle various administrative tasks including inquiries, typing, photocopying, and filing. Order stationery supplies for the Occupational Health Unit. Ensure timely processing of authorised invoices and update relevant databases. Comply with North Wales Policies on equal opportunities and health and safety in all service delivery. Minimum Criteria: To be successful in this role, you should possess: NVQ Level 3 or equivalent in Administration/Word Processing or relevant experience. Intermediate IT skills, including proficiency in Microsoft Office applications. Experience in transcribing from audio tapes. Strong report and correspondence composition abilities. Excellent organisational skills with the ability to prioritise effectively. Knowledge of medical confidentiality and the Access to Medical Records Act 1988. Good communication skills, especially in sensitive situations. A compassionate approach when dealing with people. Desirable: Knowledge of medical secretarial functions. Contribute to the wellbeing of staff in the public services sector. Work in a supportive and collaborative environment. Flexible part-time hours that promote work-life balance. Note: This job description is not exhaustive and may evolve with the needs of the organisation. The Chief Constable reserves the right to transfer the post holder to any other location within the North Wales Police area following consultation with the Staff Side. We look forward to your application! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Client Onboarding Transformation Consultant KYC / Digital Banking / Process Optimisation Contract - Open Day Rates Location - London (Hybrid) START ASAP We are seeking an experienced Client Onboarding Transformation Consultant to support a financial services client undertaking a strategic review of its customer onboarding operations. This is an opportunity for an experienced independent consultant to assess current onboarding processes, identify operational inefficiencies and recommend opportunities for process re-engineering, automation and improved customer journeys. The engagement will focus on reviewing the current client onboarding operating model, understanding existing processes and identifying opportunities to improve efficiency, reduce manual intervention and enable greater levels of automation. Key Responsibilities: Conduct current-state reviews of client onboarding processes and operating models Map customer journeys, workflows and operational processes Identify inefficiencies, duplication, bottlenecks and manual activities Review KYC/CDD processes and operational hand-offs across teams Identify opportunities for process re-engineering and optimisation Assess opportunities for automation and straight-through processing Develop recommendations for future-state onboarding processes Support development of transformation roadmaps and implementation recommendations Present findings and recommendations to senior stakeholders Experience Required: Proven experience delivering transformation programmes within banking or financial services Strong understanding of client onboarding processes and operating models Experience across KYC, CDD and customer lifecycle management Strong background in business process re-engineering and operational optimisation Experience identifying automation and digital enablement opportunities Strong stakeholder management and communication skills Experience working within regulated banking environments Desirable: Previous consulting experience (Big 4 - PWC, Deloitte, EY, KPMG, boutique consultancy or independent advisory) Experience delivering digital onboarding transformation Experience working across financial crime, operations or technology transformation Apply with your latest CV, using the links provided. Banking, Bank, Financial Services, Transformation, Client Onboarding, KYC, CDD, Process Re-engineering, Automation, Digital Transformation, Operating Model, Customer Journey, Change Management
Jun 30, 2026
Contractor
Client Onboarding Transformation Consultant KYC / Digital Banking / Process Optimisation Contract - Open Day Rates Location - London (Hybrid) START ASAP We are seeking an experienced Client Onboarding Transformation Consultant to support a financial services client undertaking a strategic review of its customer onboarding operations. This is an opportunity for an experienced independent consultant to assess current onboarding processes, identify operational inefficiencies and recommend opportunities for process re-engineering, automation and improved customer journeys. The engagement will focus on reviewing the current client onboarding operating model, understanding existing processes and identifying opportunities to improve efficiency, reduce manual intervention and enable greater levels of automation. Key Responsibilities: Conduct current-state reviews of client onboarding processes and operating models Map customer journeys, workflows and operational processes Identify inefficiencies, duplication, bottlenecks and manual activities Review KYC/CDD processes and operational hand-offs across teams Identify opportunities for process re-engineering and optimisation Assess opportunities for automation and straight-through processing Develop recommendations for future-state onboarding processes Support development of transformation roadmaps and implementation recommendations Present findings and recommendations to senior stakeholders Experience Required: Proven experience delivering transformation programmes within banking or financial services Strong understanding of client onboarding processes and operating models Experience across KYC, CDD and customer lifecycle management Strong background in business process re-engineering and operational optimisation Experience identifying automation and digital enablement opportunities Strong stakeholder management and communication skills Experience working within regulated banking environments Desirable: Previous consulting experience (Big 4 - PWC, Deloitte, EY, KPMG, boutique consultancy or independent advisory) Experience delivering digital onboarding transformation Experience working across financial crime, operations or technology transformation Apply with your latest CV, using the links provided. Banking, Bank, Financial Services, Transformation, Client Onboarding, KYC, CDD, Process Re-engineering, Automation, Digital Transformation, Operating Model, Customer Journey, Change Management
SQL Database Infrastructure Engineer 12 Month FTC 55,000 - 60,000 PA, Plus 17.5% Bonus & Fantastic Benefits Package Location: Hybrid working options available - Some travel to Warwickshire as required - Candidates UK wide can be considered Are you an experienced Infrastructure/Database professional with a background in SQL, Oracle and PostgreSQL? A superb Fixed Term Contract opportunity has become available with our leading financial services client to provide technical ownership of the Database Estate, maintain its stability, and ensure secure and robust solutions. As a highly accomplished Microsoft SQL SME, your key duties will include - Provide technical advisory support for projects and respond to database related P1, P2 and P3 incidents. Review and approve change requests across the database estate, assess potential impacts, and communicate detailed reviews to stakeholders. Assess database performance, recommend improvements, define guardrails and build standards, and ensure third party providers comply. Evaluate and advise on consolidation opportunities and cost savings across the database environment. Represent the team on the Change Advisory Board (CAB) to evaluate, prioritise, approve or reject changes to the Network infrastructure. Collaborate with external IT partners and vendors to drive service improvements. The successful candidate will be an SME in MS SQL and possess experience in: Microsoft SQL - essential Oracle and PostgreSQL - preferable Database migrations and consolidation - essential Database observability and troubleshooting - essential Cloud technologies (Azure SQL, PaaS) - essential Governance or architectural practices within a regulated industry - advantageous If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration.
Jun 30, 2026
Contractor
SQL Database Infrastructure Engineer 12 Month FTC 55,000 - 60,000 PA, Plus 17.5% Bonus & Fantastic Benefits Package Location: Hybrid working options available - Some travel to Warwickshire as required - Candidates UK wide can be considered Are you an experienced Infrastructure/Database professional with a background in SQL, Oracle and PostgreSQL? A superb Fixed Term Contract opportunity has become available with our leading financial services client to provide technical ownership of the Database Estate, maintain its stability, and ensure secure and robust solutions. As a highly accomplished Microsoft SQL SME, your key duties will include - Provide technical advisory support for projects and respond to database related P1, P2 and P3 incidents. Review and approve change requests across the database estate, assess potential impacts, and communicate detailed reviews to stakeholders. Assess database performance, recommend improvements, define guardrails and build standards, and ensure third party providers comply. Evaluate and advise on consolidation opportunities and cost savings across the database environment. Represent the team on the Change Advisory Board (CAB) to evaluate, prioritise, approve or reject changes to the Network infrastructure. Collaborate with external IT partners and vendors to drive service improvements. The successful candidate will be an SME in MS SQL and possess experience in: Microsoft SQL - essential Oracle and PostgreSQL - preferable Database migrations and consolidation - essential Database observability and troubleshooting - essential Cloud technologies (Azure SQL, PaaS) - essential Governance or architectural practices within a regulated industry - advantageous If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration.
Health & Safety Trainer (IOSH Member) 40,000 - 55,000 + WFH + Mon-Fri + Private Medical Care + Funded Qualifications + Progression + Increasing Holidays + Company Benefits Cardiff - with regular travel Are you an Health & Safety Trainer with an IOSH membership looking for a dynamic role autonomously delivering a range of NEBOSH and IOSH courses to a broad customer base within a well-established H&S Training provider undergoing a period of exciting growth offering a range of development opportunities across the business? This company are a well-established, ambitious H&S training provider and have been providing their leading service for over 20 years. Due to continual growth and an ever increasing demand for their services, they are looking for a new Health and Safety Trainer to come in and make the role their own. In this autonomous role you will be leading a range of NEBOSH and IOSH courses for a broad range of customers both online and in person at training centres. Further to this you will also lead a range of other associated courses, with opportunities to continually upskill yourself through funded qualifications, providing a clear platform to continually progress your career. This role would suit a Health & Safety Trainer who is a member of IOSH, looking for an opportunity to work autonomously delivering a range of courses within a leading company who offer the chance to continually progress your career. The Role: Lead varied Health and Safety training courses- primarily NEBOSH and IOSH with some further bespoke courses Take part in funded training courses to gain further qualifications and upskill yourself Instruct courses in person and online - some travel required Monday to Friday, from 9am to 5pm The Person: Health and Safety Trainer or similar Member of IOSH Full UK Driving Licence - happy to undertake travel Reference Number: BBBH25924 Health, Safety, Trainer, Officer, Advisor, HSEQ, Learning, NVQ, Diploma, Training, NEBOSH, IOSH, Level 3, Assessor, H&S, Courses, AET, South Wales, Barry, Caerphilly, Newport, Cardiff, Swansea If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 30, 2026
Full time
Health & Safety Trainer (IOSH Member) 40,000 - 55,000 + WFH + Mon-Fri + Private Medical Care + Funded Qualifications + Progression + Increasing Holidays + Company Benefits Cardiff - with regular travel Are you an Health & Safety Trainer with an IOSH membership looking for a dynamic role autonomously delivering a range of NEBOSH and IOSH courses to a broad customer base within a well-established H&S Training provider undergoing a period of exciting growth offering a range of development opportunities across the business? This company are a well-established, ambitious H&S training provider and have been providing their leading service for over 20 years. Due to continual growth and an ever increasing demand for their services, they are looking for a new Health and Safety Trainer to come in and make the role their own. In this autonomous role you will be leading a range of NEBOSH and IOSH courses for a broad range of customers both online and in person at training centres. Further to this you will also lead a range of other associated courses, with opportunities to continually upskill yourself through funded qualifications, providing a clear platform to continually progress your career. This role would suit a Health & Safety Trainer who is a member of IOSH, looking for an opportunity to work autonomously delivering a range of courses within a leading company who offer the chance to continually progress your career. The Role: Lead varied Health and Safety training courses- primarily NEBOSH and IOSH with some further bespoke courses Take part in funded training courses to gain further qualifications and upskill yourself Instruct courses in person and online - some travel required Monday to Friday, from 9am to 5pm The Person: Health and Safety Trainer or similar Member of IOSH Full UK Driving Licence - happy to undertake travel Reference Number: BBBH25924 Health, Safety, Trainer, Officer, Advisor, HSEQ, Learning, NVQ, Diploma, Training, NEBOSH, IOSH, Level 3, Assessor, H&S, Courses, AET, South Wales, Barry, Caerphilly, Newport, Cardiff, Swansea If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
An excellent opportunity has become available for a customer focused and efficient Service Bookings Administrator at Sytner BMW/MINI Cardiff. This is a busy, fast-paced role that involves managing both inbound and outbound booking calls, as well as a variety of digital contact channels. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service in keeping with the premium brands we represent. The role requires an industrious attitude, excellent attention to detail and the ability to retain information. Alongside this, you will support our Service Advisors to provide outstanding customer care, completing a variety of tasks that will help ensure thorough preparation for each customer's visit. As part of the Service team, you may take responsibility for a number of jobs , delivering face-to-face customer care and acting as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 30, 2026
Full time
An excellent opportunity has become available for a customer focused and efficient Service Bookings Administrator at Sytner BMW/MINI Cardiff. This is a busy, fast-paced role that involves managing both inbound and outbound booking calls, as well as a variety of digital contact channels. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service in keeping with the premium brands we represent. The role requires an industrious attitude, excellent attention to detail and the ability to retain information. Alongside this, you will support our Service Advisors to provide outstanding customer care, completing a variety of tasks that will help ensure thorough preparation for each customer's visit. As part of the Service team, you may take responsibility for a number of jobs , delivering face-to-face customer care and acting as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
VAT Manager If you are interested in a new opportunity and have taxation experience, please contact me directly on for a confidential discussion about your career. Your New Company This is an exciting opportunity to join a respected and forward-thinking professional services firm with a strong footprint across Scotland. Known for its commitment to quality, innovation, and client service, the firm offers a collaborative and inclusive environment where professionals are empowered to lead their work and shape their development. With a diverse client base and a growing reputation for strategic tax advice, this is a place where your expertise will be valued and your voice heard. Your New Role This role centres on delivering high-impact VAT advisory services to a wide range of clients. You'll be responsible for preparing and reviewing VAT returns, resolving reconciliation issues, and providing clear, strategic guidance on complex VAT matters. The emphasis is on proactive advice, helping clients minimise liabilities, manage compliance, and plan effectively for the future. You'll also collaborate with internal teams to identify VAT risks and opportunities, and contribute to business development through networking and client engagement. The firm is open to applications from experienced professionals at Manager, Senior Manager, or Director level. Responsibilities and progression opportunities will be tailored to suit your experience, leadership style, and career aspirations. What You'll Need to Succeed You'll bring relevant experience from a practice environment or a similar advisory role, with a strong understanding of VAT legislation and its practical application. Excellent communication skills are essential, as you'll be engaging with clients and colleagues to provide clear, confident advice. You'll be proactive, commercially aware, and comfortable working both independently and as part of a team. Experience in business development or client-facing roles will be highly valued, along with a genuine interest in helping clients make informed decisions. What You'll Get in Return You'll be joining a firm that values flexibility, individuality, and professional growth. A hybrid working model is in place, with options tailored to suit your lifestyle and location. You'll benefit from a competitive package including pension, life assurance, and a personalised development plan. The culture is one of inclusion and purpose, with active forums supporting diversity and community engagement. This is a workplace where you can bring your whole self to work and be supported to do your best. Interested in hearing more about this opportunity? If you're ready to take the next step in your VAT career, whether you're currently operating at Manager, Senior Manager, or Director level, we'd love to hear from you. Apply now or contact your local Hays consultant for a confidential discussion.
Jun 30, 2026
Full time
VAT Manager If you are interested in a new opportunity and have taxation experience, please contact me directly on for a confidential discussion about your career. Your New Company This is an exciting opportunity to join a respected and forward-thinking professional services firm with a strong footprint across Scotland. Known for its commitment to quality, innovation, and client service, the firm offers a collaborative and inclusive environment where professionals are empowered to lead their work and shape their development. With a diverse client base and a growing reputation for strategic tax advice, this is a place where your expertise will be valued and your voice heard. Your New Role This role centres on delivering high-impact VAT advisory services to a wide range of clients. You'll be responsible for preparing and reviewing VAT returns, resolving reconciliation issues, and providing clear, strategic guidance on complex VAT matters. The emphasis is on proactive advice, helping clients minimise liabilities, manage compliance, and plan effectively for the future. You'll also collaborate with internal teams to identify VAT risks and opportunities, and contribute to business development through networking and client engagement. The firm is open to applications from experienced professionals at Manager, Senior Manager, or Director level. Responsibilities and progression opportunities will be tailored to suit your experience, leadership style, and career aspirations. What You'll Need to Succeed You'll bring relevant experience from a practice environment or a similar advisory role, with a strong understanding of VAT legislation and its practical application. Excellent communication skills are essential, as you'll be engaging with clients and colleagues to provide clear, confident advice. You'll be proactive, commercially aware, and comfortable working both independently and as part of a team. Experience in business development or client-facing roles will be highly valued, along with a genuine interest in helping clients make informed decisions. What You'll Get in Return You'll be joining a firm that values flexibility, individuality, and professional growth. A hybrid working model is in place, with options tailored to suit your lifestyle and location. You'll benefit from a competitive package including pension, life assurance, and a personalised development plan. The culture is one of inclusion and purpose, with active forums supporting diversity and community engagement. This is a workplace where you can bring your whole self to work and be supported to do your best. Interested in hearing more about this opportunity? If you're ready to take the next step in your VAT career, whether you're currently operating at Manager, Senior Manager, or Director level, we'd love to hear from you. Apply now or contact your local Hays consultant for a confidential discussion.
SENIOR EMPLOYMENT LAW ADVISOR - TRADE UNION LONDON 55,000 PERMANENT ROLE Role Overview: Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for a Senior Employment Law Advisor. The successful candidate will be responsible for supporting and advising individuals and representing their cases with employers for issues such as grievances and disciplinary meetings to ensure successful outcomes. The ideal candidate will have a strong experience with providing employment law advise and a passion for working for a Trade Union. Key Responsibilities: Provide individual representation, including negotiating with employers to achieve positive outcomes for members. Maintain detailed records of cases using a case management system to ensure consistency and high-quality service. Support and mentor junior advisors, offering guidance on complex cases and best practices. Identify trends in casework and emerging workplace issues, providing insight to influence union policies and campaigns. Monitor and follow up on open cases, taking ownership to ensure highest standard of member service. Proactively identify opportunities for training to maintain and develop professional expertise. Essential Knowledge, Skills & Experience: In-depth employment law knowledge and/or formal qualifications in employment law. Excellent verbal communication and influencing skills, including on the phone and face to face. Excellent organisational skills, with the ability to multitask and prioritise. Strong attention to detail Strong planning, analytical and problem-solving skills Ability to understand and apply processes Ability to build rapport quickly Ability to work in a team Ability to work using initiative Ability to quickly learn and master new systems. Experience in providing support and guidance to customers. Proven history of delivering outstanding customer service, ideally in a contact centre environment. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Jun 30, 2026
Full time
SENIOR EMPLOYMENT LAW ADVISOR - TRADE UNION LONDON 55,000 PERMANENT ROLE Role Overview: Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for a Senior Employment Law Advisor. The successful candidate will be responsible for supporting and advising individuals and representing their cases with employers for issues such as grievances and disciplinary meetings to ensure successful outcomes. The ideal candidate will have a strong experience with providing employment law advise and a passion for working for a Trade Union. Key Responsibilities: Provide individual representation, including negotiating with employers to achieve positive outcomes for members. Maintain detailed records of cases using a case management system to ensure consistency and high-quality service. Support and mentor junior advisors, offering guidance on complex cases and best practices. Identify trends in casework and emerging workplace issues, providing insight to influence union policies and campaigns. Monitor and follow up on open cases, taking ownership to ensure highest standard of member service. Proactively identify opportunities for training to maintain and develop professional expertise. Essential Knowledge, Skills & Experience: In-depth employment law knowledge and/or formal qualifications in employment law. Excellent verbal communication and influencing skills, including on the phone and face to face. Excellent organisational skills, with the ability to multitask and prioritise. Strong attention to detail Strong planning, analytical and problem-solving skills Ability to understand and apply processes Ability to build rapport quickly Ability to work in a team Ability to work using initiative Ability to quickly learn and master new systems. Experience in providing support and guidance to customers. Proven history of delivering outstanding customer service, ideally in a contact centre environment. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Your new company A leading public sector organisation is seeking an experienced Legal Counsel to join its team on an interim basis until the end of the year. Operating at the centre of a large-scale, nationally significant procurement function, the organisation plays a key role in delivering efficient and cost-effective supply chain solutions. This role can be based from multiple offices across London, the Midlands and the North-West, 2 days per week in the office, with one face-to-face directorate meeting every 2 months (office location on a rotational basis). This is an excellent opportunity to join a purpose-driven organisation, working within a collaborative and commercially focused environment where legal insight directly supports essential services. Your new role You will join a high-performing legal function, partnering closely with senior leaders and commercial teams to provide expert, pragmatic legal advice across a broad range of procurement and commercial matters. This is a strategic and business-facing role, offering exposure to complex and high-value activities within a regulated framework. Your responsibilities will include: Providing expert advice to senior stakeholders on procurement strategy, contract structures and contract management activities Leading on complex legal matters, delivering clear, commercially focused and risk-aware guidance Embedding legal considerations across commercial activities to support effective and compliant procurement processes Managing a varied caseload with minimal supervision Collaborating with cross-functional teams to understand business priorities and enable efficient delivery of commercial objectives This role offers a strong blend of advisory work and hands-on legal delivery, with significant stakeholder engagement. What you'll need to succeed Alongside strong experience in procurement law, ideally gained within a public sector or regulated commercial environment, you will also demonstrate: Experience advising on procurement regulations and commercial contracting matters Ability to lead on complex legal issues and provide clear, well-reasoned advice on high-impact decisions Confidence operating in a fast-paced environment, managing competing priorities effectively with minimal supervision Strong analytical and problem-solving skills, with the ability to use data and insights to support legal advice Excellent stakeholder management skills, with the ability to build trusted relationships at a senior level A proactive, commercial and solution-focused approach Legal qualification is preferred but not essential; practical experience and demonstrable expertise will be prioritised. What you'll get in return Competitive rate of 42.21 per hour Premium PAYE - 71,758 annual salary equivalent Flexible working model, with 2 days per week in the office across multiple UK locations Exposure to a nationally significant organisation operating in a complex, regulated environment Opportunity to play a key role in shaping procurement and commercial outcomes A collaborative and purpose-driven team environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 30, 2026
Seasonal
Your new company A leading public sector organisation is seeking an experienced Legal Counsel to join its team on an interim basis until the end of the year. Operating at the centre of a large-scale, nationally significant procurement function, the organisation plays a key role in delivering efficient and cost-effective supply chain solutions. This role can be based from multiple offices across London, the Midlands and the North-West, 2 days per week in the office, with one face-to-face directorate meeting every 2 months (office location on a rotational basis). This is an excellent opportunity to join a purpose-driven organisation, working within a collaborative and commercially focused environment where legal insight directly supports essential services. Your new role You will join a high-performing legal function, partnering closely with senior leaders and commercial teams to provide expert, pragmatic legal advice across a broad range of procurement and commercial matters. This is a strategic and business-facing role, offering exposure to complex and high-value activities within a regulated framework. Your responsibilities will include: Providing expert advice to senior stakeholders on procurement strategy, contract structures and contract management activities Leading on complex legal matters, delivering clear, commercially focused and risk-aware guidance Embedding legal considerations across commercial activities to support effective and compliant procurement processes Managing a varied caseload with minimal supervision Collaborating with cross-functional teams to understand business priorities and enable efficient delivery of commercial objectives This role offers a strong blend of advisory work and hands-on legal delivery, with significant stakeholder engagement. What you'll need to succeed Alongside strong experience in procurement law, ideally gained within a public sector or regulated commercial environment, you will also demonstrate: Experience advising on procurement regulations and commercial contracting matters Ability to lead on complex legal issues and provide clear, well-reasoned advice on high-impact decisions Confidence operating in a fast-paced environment, managing competing priorities effectively with minimal supervision Strong analytical and problem-solving skills, with the ability to use data and insights to support legal advice Excellent stakeholder management skills, with the ability to build trusted relationships at a senior level A proactive, commercial and solution-focused approach Legal qualification is preferred but not essential; practical experience and demonstrable expertise will be prioritised. What you'll get in return Competitive rate of 42.21 per hour Premium PAYE - 71,758 annual salary equivalent Flexible working model, with 2 days per week in the office across multiple UK locations Exposure to a nationally significant organisation operating in a complex, regulated environment Opportunity to play a key role in shaping procurement and commercial outcomes A collaborative and purpose-driven team environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior - Principal Electrical Design Engineer City of London Hybrid Working Up to 65k A leading multidisciplinary consultancy is looking to appoint a Senior or Principal Electrical Design Engineer to join its growing Building Services team in London. This is an opportunity to join a business with ambitious growth plans, a strong reputation across the built environment, and a genuinely collaborative culture where engineers are encouraged to influence projects from the earliest design stages. You'll work on a diverse range of projects across sectors including commercial, residential, healthcare, education, science & technology and public sector developments, collaborating closely with architects, sustainability consultants and other engineering disciplines to deliver high-quality, low-carbon designs. The Role As a Senior or Principal Engineer, you'll take ownership of projects from concept through to completion, acting as a key technical lead and trusted advisor to clients. Responsibilities will include: Leading the electrical design and delivery of projects across multiple sectors Developing innovative, low-energy building services solutions Managing client relationships and attending design team meetings Coordinating with internal disciplines and external stakeholders Mentoring and supporting junior engineers Contributing to project planning, resourcing and technical quality assurance Supporting business development and helping secure future work About You You'll have experience within a building services consultancy environment and be comfortable taking responsibility for project delivery and client engagement. Ideally, you'll have: Experience designing electrical building services systems across a range of sectors Strong technical knowledge and understanding of current regulations and industry standards Experience managing projects and coordinating multidisciplinary teams Excellent communication and client-facing skills A proactive approach and desire to contribute to the growth of a team For Principal-level candidates, experience leading teams, developing client relationships and supporting work-winning activities would be highly advantageous. Why Apply? Join a well-established consultancy with ambitious growth plans Work on high-profile and technically challenging projects Collaborate with leading professionals across multiple disciplines Clear opportunities for progression and leadership Strong focus on professional development and chartership support Flexible and supportive working environment Whether you're working in the larger corporate companies or a small SME this is certainly one to take note of. Please don't hesitate to apply or get in touch for further info on the email below, we can arrange a confidential conversation anytime to suit you. Your expert recruitment consultant is Lakshman Sivanesan, reachable via (url removed). Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Jun 30, 2026
Full time
Senior - Principal Electrical Design Engineer City of London Hybrid Working Up to 65k A leading multidisciplinary consultancy is looking to appoint a Senior or Principal Electrical Design Engineer to join its growing Building Services team in London. This is an opportunity to join a business with ambitious growth plans, a strong reputation across the built environment, and a genuinely collaborative culture where engineers are encouraged to influence projects from the earliest design stages. You'll work on a diverse range of projects across sectors including commercial, residential, healthcare, education, science & technology and public sector developments, collaborating closely with architects, sustainability consultants and other engineering disciplines to deliver high-quality, low-carbon designs. The Role As a Senior or Principal Engineer, you'll take ownership of projects from concept through to completion, acting as a key technical lead and trusted advisor to clients. Responsibilities will include: Leading the electrical design and delivery of projects across multiple sectors Developing innovative, low-energy building services solutions Managing client relationships and attending design team meetings Coordinating with internal disciplines and external stakeholders Mentoring and supporting junior engineers Contributing to project planning, resourcing and technical quality assurance Supporting business development and helping secure future work About You You'll have experience within a building services consultancy environment and be comfortable taking responsibility for project delivery and client engagement. Ideally, you'll have: Experience designing electrical building services systems across a range of sectors Strong technical knowledge and understanding of current regulations and industry standards Experience managing projects and coordinating multidisciplinary teams Excellent communication and client-facing skills A proactive approach and desire to contribute to the growth of a team For Principal-level candidates, experience leading teams, developing client relationships and supporting work-winning activities would be highly advantageous. Why Apply? Join a well-established consultancy with ambitious growth plans Work on high-profile and technically challenging projects Collaborate with leading professionals across multiple disciplines Clear opportunities for progression and leadership Strong focus on professional development and chartership support Flexible and supportive working environment Whether you're working in the larger corporate companies or a small SME this is certainly one to take note of. Please don't hesitate to apply or get in touch for further info on the email below, we can arrange a confidential conversation anytime to suit you. Your expert recruitment consultant is Lakshman Sivanesan, reachable via (url removed). Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Connect2Hackney, the internal talent team for Hackney Council. are looking for a strategic and resilient School Business Analyst to take on a high-impact role overseeing a cluster of 10 to 15 schools within the borough. You are to work alongside the School Business Managers, acting as an advisor to them and ensure processes fit in with Local Authority deadlines. The Challenge Managing the business operations for a single school is a feat; managing a portfolio of 15 is a masterclass in leadership. You will be the operational backbone for a significant portion of our educational landscape, ensuring that while teachers focus on the classroom, the "engine room" of our schools runs seamlessly. Your Key Responsibilities Strategic Financial Oversight: Managing complex budgets across multiple sites, ensuring long-term financial sustainability and compliance. Operational Excellence: Overseeing HR, procurement, health and safety, and premises management for the cluster. Stakeholder Management: Acting as the primary liaison between Headteachers, Governors, and the Local Authority. Change Management: Driving efficiencies and standardizing processes across diverse school settings. Work Pattern & Flexibility We believe in results over "desk time." This role offers a modern hybrid approach: Office Presence: 1-2 days per week at our Hackney central offices for team collaboration and strategy. On the Ground: You must be mobile and available to visit schools across the borough to build relationships and conduct site audits. Remote Focus: The remainder of your week can be spent working from home. What You'll Need to Succeed Experience: A proven track record in school business management (SBM) or high-level multi-site operational management and business analytical and management systems. Qualifications: DSBM/CSBM/ADSBM or a relevant degree in Accountancy/Business Management is highly desirable. Resilience: The ability to juggle the demands of 10+ schools without breaking a sweat. Communication: A knack for explaining complex financial data to non-finance professionals (like Headteachers and Governors). Why Hackney? Hackney is one of the most exciting boroughs in London. By joining us, you'll benefit from: A generous local government pension scheme. A supportive network within the Hackney Education directorate. The opportunity to make a tangible difference in the lives of thousands of London's children. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jun 30, 2026
Contractor
Connect2Hackney, the internal talent team for Hackney Council. are looking for a strategic and resilient School Business Analyst to take on a high-impact role overseeing a cluster of 10 to 15 schools within the borough. You are to work alongside the School Business Managers, acting as an advisor to them and ensure processes fit in with Local Authority deadlines. The Challenge Managing the business operations for a single school is a feat; managing a portfolio of 15 is a masterclass in leadership. You will be the operational backbone for a significant portion of our educational landscape, ensuring that while teachers focus on the classroom, the "engine room" of our schools runs seamlessly. Your Key Responsibilities Strategic Financial Oversight: Managing complex budgets across multiple sites, ensuring long-term financial sustainability and compliance. Operational Excellence: Overseeing HR, procurement, health and safety, and premises management for the cluster. Stakeholder Management: Acting as the primary liaison between Headteachers, Governors, and the Local Authority. Change Management: Driving efficiencies and standardizing processes across diverse school settings. Work Pattern & Flexibility We believe in results over "desk time." This role offers a modern hybrid approach: Office Presence: 1-2 days per week at our Hackney central offices for team collaboration and strategy. On the Ground: You must be mobile and available to visit schools across the borough to build relationships and conduct site audits. Remote Focus: The remainder of your week can be spent working from home. What You'll Need to Succeed Experience: A proven track record in school business management (SBM) or high-level multi-site operational management and business analytical and management systems. Qualifications: DSBM/CSBM/ADSBM or a relevant degree in Accountancy/Business Management is highly desirable. Resilience: The ability to juggle the demands of 10+ schools without breaking a sweat. Communication: A knack for explaining complex financial data to non-finance professionals (like Headteachers and Governors). Why Hackney? Hackney is one of the most exciting boroughs in London. By joining us, you'll benefit from: A generous local government pension scheme. A supportive network within the Hackney Education directorate. The opportunity to make a tangible difference in the lives of thousands of London's children. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Deputy Client Accounting Manager Your role will be to provide financial accounting, management reporting, statutory reporting and an administration function for real estate funds. To help supervise up to three individuals, who are responsible for the accounting function, ensuring timely and accurate delivery of related tasks and to act in an advisory and supportive capacity. The role sits within the Real Estate and Infrastructure Operations Team. How you'll spend your time To deputise for the Client Accounting Manager and aid in the control and supervision of a team of Fund Accountants. This includes recruitment and training where required. To help supervise up to three individuals with responsibility for management of up to two direct reports, including performance appraisals. The review and sign off of NAV valuations on the Property Fund. To review Net Asset Value computations for communication to investors and monthly Management Accounts, including the analysis and reconciliation of Balance Sheet and Income Statement General Ledger items. The preparation of supporting documents/workings and liaison with internal and external auditors. To review and sign off annual statutory financial statements. To review and sign off MSCI data and Management Information, including liquidity forecasts. To review quarterly VAT Returns, general ledger reconciliations, and submission to H M Revenue & Customs. To review CGT and capital allowance computations. To review the performance statistics with reconciliation to published industry benchmarks (MSCI), unit price movements and valuation movements. To provide management information required for Board papers, ensuring timeliness and accuracy of data as per agreed timescales. To administer and account for property purchases and sales, including monitoring the VAT treatment of transactions, VAT options to tax, lawyer liaison, liaising with CTI treasury, and provision of Capital Allowance information. Providing Fund updates to the Fund Manager, including adherence to investment restrictions. Ensure continuous implementation and strict application of accounting standards and operational controls. Act as a client relationship manager, including liaising with the client, the preparation of the bi-annual client relationship meeting pack and adherence to client restrictions. To be successful in this role you will have Part/Fully Qualified Accountant - CA, ACA, ACCA or CIMA Management Accounting experience Experience in managing and motivating direct reports Self-starter, deadline-driven and can work on own initiative. Solid financial accounting skills, including ability to analyse and interpret variances Clear and concise communicator with experience of working with colleagues at all levels Client Focus driven with proven experience Advanced Excel skills If you also had this, it would be great Experience in a Financial Services environment Fund Accounting/Real Asset Fund Accounting experience Experience with Horizon not essential but beneficial. Other accounting system experience is useful. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 30, 2026
Full time
Deputy Client Accounting Manager Your role will be to provide financial accounting, management reporting, statutory reporting and an administration function for real estate funds. To help supervise up to three individuals, who are responsible for the accounting function, ensuring timely and accurate delivery of related tasks and to act in an advisory and supportive capacity. The role sits within the Real Estate and Infrastructure Operations Team. How you'll spend your time To deputise for the Client Accounting Manager and aid in the control and supervision of a team of Fund Accountants. This includes recruitment and training where required. To help supervise up to three individuals with responsibility for management of up to two direct reports, including performance appraisals. The review and sign off of NAV valuations on the Property Fund. To review Net Asset Value computations for communication to investors and monthly Management Accounts, including the analysis and reconciliation of Balance Sheet and Income Statement General Ledger items. The preparation of supporting documents/workings and liaison with internal and external auditors. To review and sign off annual statutory financial statements. To review and sign off MSCI data and Management Information, including liquidity forecasts. To review quarterly VAT Returns, general ledger reconciliations, and submission to H M Revenue & Customs. To review CGT and capital allowance computations. To review the performance statistics with reconciliation to published industry benchmarks (MSCI), unit price movements and valuation movements. To provide management information required for Board papers, ensuring timeliness and accuracy of data as per agreed timescales. To administer and account for property purchases and sales, including monitoring the VAT treatment of transactions, VAT options to tax, lawyer liaison, liaising with CTI treasury, and provision of Capital Allowance information. Providing Fund updates to the Fund Manager, including adherence to investment restrictions. Ensure continuous implementation and strict application of accounting standards and operational controls. Act as a client relationship manager, including liaising with the client, the preparation of the bi-annual client relationship meeting pack and adherence to client restrictions. To be successful in this role you will have Part/Fully Qualified Accountant - CA, ACA, ACCA or CIMA Management Accounting experience Experience in managing and motivating direct reports Self-starter, deadline-driven and can work on own initiative. Solid financial accounting skills, including ability to analyse and interpret variances Clear and concise communicator with experience of working with colleagues at all levels Client Focus driven with proven experience Advanced Excel skills If you also had this, it would be great Experience in a Financial Services environment Fund Accounting/Real Asset Fund Accounting experience Experience with Horizon not essential but beneficial. Other accounting system experience is useful. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Private Client Tax Advisor Advisory-Focused Entrepreneurial HNW Client Base London £55,000 - £65,000 (DOE) + bonus + full CTA support Hybrid (3 days in office) Ready to step away from compliance and into a genuinely advisory-led role? This is a standout opportunity to join a long-established, highly respected London firm advising high-net-worth entrepreneurs and internationally mobile individuals. The Firm With over 100 years of heritage, this boutique practice has built a reputation for commercially focused, discreet, technically robust advice to an exceptional client base. Based in Central London, the firm blends traditional values with a modern, advisory-driven approach - increasingly moving away from compliance towards high-value strategic work. The culture is collaborative, social and high-performing, with real emphasis on client relationships, autonomy and progression - plus regular socials, BD events, and genuine investment in your development. The Private Client Role A client-facing Private Client Tax position with a clear advisory focus. You'll work closely with entrepreneurial clients as a trusted advisor across personal and corporate tax matters, including: Managing and advising a portfolio of HNW individuals, OMBs, and international clients Delivering strategic tax planning and transactional advice Leading client meetings and building long-term relationships Identifying planning opportunities and driving client value Overseeing (not preparing) compliance Contributing to business development and client growth Ideal for someone ready to take real ownership of client relationships and step into a true advisory seat. The Team A growing Private Client Tax function within a firm of c.60 staff, working closely alongside Corporate Tax - giving broad cross-disciplinary exposure to complex, interesting work. About You CTA qualified or studying (full support provided) Strong UK personal tax background, ideally with some corporate exposure Confident, client-facing, commercially aware Looking to move into a more advisory-led role Skilled relationship-builder, comfortable acting as a trusted advisor What's On Offer £55,000 - £65,000 (DOE) Hybrid working (3 days in office) Full CTA study support Bonus and new business incentives Exposure to a high-quality, entrepreneurial client base Clear progression and scope to shape the role Strong social culture - rooftop socials to high-end BD events Process Initial interview (Teams) - experience and fit Second stage - in-person with Partners and senior leadership If you're looking to move away from pure compliance into a commercial, client-focused advisory role - this one's worth a look. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Jun 30, 2026
Full time
Private Client Tax Advisor Advisory-Focused Entrepreneurial HNW Client Base London £55,000 - £65,000 (DOE) + bonus + full CTA support Hybrid (3 days in office) Ready to step away from compliance and into a genuinely advisory-led role? This is a standout opportunity to join a long-established, highly respected London firm advising high-net-worth entrepreneurs and internationally mobile individuals. The Firm With over 100 years of heritage, this boutique practice has built a reputation for commercially focused, discreet, technically robust advice to an exceptional client base. Based in Central London, the firm blends traditional values with a modern, advisory-driven approach - increasingly moving away from compliance towards high-value strategic work. The culture is collaborative, social and high-performing, with real emphasis on client relationships, autonomy and progression - plus regular socials, BD events, and genuine investment in your development. The Private Client Role A client-facing Private Client Tax position with a clear advisory focus. You'll work closely with entrepreneurial clients as a trusted advisor across personal and corporate tax matters, including: Managing and advising a portfolio of HNW individuals, OMBs, and international clients Delivering strategic tax planning and transactional advice Leading client meetings and building long-term relationships Identifying planning opportunities and driving client value Overseeing (not preparing) compliance Contributing to business development and client growth Ideal for someone ready to take real ownership of client relationships and step into a true advisory seat. The Team A growing Private Client Tax function within a firm of c.60 staff, working closely alongside Corporate Tax - giving broad cross-disciplinary exposure to complex, interesting work. About You CTA qualified or studying (full support provided) Strong UK personal tax background, ideally with some corporate exposure Confident, client-facing, commercially aware Looking to move into a more advisory-led role Skilled relationship-builder, comfortable acting as a trusted advisor What's On Offer £55,000 - £65,000 (DOE) Hybrid working (3 days in office) Full CTA study support Bonus and new business incentives Exposure to a high-quality, entrepreneurial client base Clear progression and scope to shape the role Strong social culture - rooftop socials to high-end BD events Process Initial interview (Teams) - experience and fit Second stage - in-person with Partners and senior leadership If you're looking to move away from pure compliance into a commercial, client-focused advisory role - this one's worth a look. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Role: Customer Service Advisor Contract: 3 months Location: Macclesfield, UK (on-site) Working shifts: Monday to Friday (Full time) Working pattern: 8:30am to 5:15 pm (37.5 working hour/week) Job Purpose To provide a high-quality front-line customer service experience by resolving a broad range of customer enquiries received face to face and via telephone. The postholder will ensure customers receive efficient, professional, and timely support, aiming to resolve enquiries at the first point of contact wherever possible. Key Responsibilities Respond to customer enquiries and service requests received in person and over the telephone in a professional and customer-focused manner. Resolve customer issues efficiently at first point of contact wherever possible, escalating complex matters where appropriate. Accurately update and maintain customer records and service requests using relevant IT systems and databases. Ensure compliance with relevant regulatory, legal, and organisational standards in all day-to-day activities. Handle customer complaints, compliments, and suggestions in line with Council procedures and service standards. Support customers in accessing services and promote self-service options and alternative payment methods such as direct debit where appropriate. Contribute ideas and suggestions to improve customer service delivery and operational efficiency. Work collaboratively with colleagues to ensure continuous service delivery and provide support and cover across the team when required. Maintain a professional and positive approach when dealing with challenging, emotive, or abusive customers. Deliver excellent customer care while maintaining confidentiality and data protection standards. Skills and Experience Required Essential Experience Experience working within a customer service, call centre, contact centre, or local authority customer service environment. Proven experience handling customer enquiries through to resolution. Experience managing customer complaints effectively and professionally. Experience dealing with challenging, emotive, or abusive customers in a calm and professional manner. Strong communication and interpersonal skills with the ability to build positive relationships with customers and colleagues. Good administrative and IT skills with the ability to accurately update electronic records and systems. Ability to work effectively under pressure in a fast-paced customer service environment. Strong problem-solving skills and the ability to make sound decisions within established procedures. Ability to work both independently and as part of a team. Desirable Experience Previous experience working within a local authority or public sector environment. Knowledge of customer service procedures, complaint handling, and service standards within a council setting. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Jun 30, 2026
Contractor
Role: Customer Service Advisor Contract: 3 months Location: Macclesfield, UK (on-site) Working shifts: Monday to Friday (Full time) Working pattern: 8:30am to 5:15 pm (37.5 working hour/week) Job Purpose To provide a high-quality front-line customer service experience by resolving a broad range of customer enquiries received face to face and via telephone. The postholder will ensure customers receive efficient, professional, and timely support, aiming to resolve enquiries at the first point of contact wherever possible. Key Responsibilities Respond to customer enquiries and service requests received in person and over the telephone in a professional and customer-focused manner. Resolve customer issues efficiently at first point of contact wherever possible, escalating complex matters where appropriate. Accurately update and maintain customer records and service requests using relevant IT systems and databases. Ensure compliance with relevant regulatory, legal, and organisational standards in all day-to-day activities. Handle customer complaints, compliments, and suggestions in line with Council procedures and service standards. Support customers in accessing services and promote self-service options and alternative payment methods such as direct debit where appropriate. Contribute ideas and suggestions to improve customer service delivery and operational efficiency. Work collaboratively with colleagues to ensure continuous service delivery and provide support and cover across the team when required. Maintain a professional and positive approach when dealing with challenging, emotive, or abusive customers. Deliver excellent customer care while maintaining confidentiality and data protection standards. Skills and Experience Required Essential Experience Experience working within a customer service, call centre, contact centre, or local authority customer service environment. Proven experience handling customer enquiries through to resolution. Experience managing customer complaints effectively and professionally. Experience dealing with challenging, emotive, or abusive customers in a calm and professional manner. Strong communication and interpersonal skills with the ability to build positive relationships with customers and colleagues. Good administrative and IT skills with the ability to accurately update electronic records and systems. Ability to work effectively under pressure in a fast-paced customer service environment. Strong problem-solving skills and the ability to make sound decisions within established procedures. Ability to work both independently and as part of a team. Desirable Experience Previous experience working within a local authority or public sector environment. Knowledge of customer service procedures, complaint handling, and service standards within a council setting. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
We have an exciting opportunity for a Senior Testing & Environments Senior Manager to join our IT team, based in A&O Shearman's Belfast Office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Enterprise Architecture and Technology Platforms To develop and maintain the firm's technology strategy and enterprise architecture. In parallel, own, improve and simplify the firm's key technology 'building blocks' by designing, building and managing the core technology platforms which are fundamental to delivering strategic business goals. What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 30, 2026
Full time
We have an exciting opportunity for a Senior Testing & Environments Senior Manager to join our IT team, based in A&O Shearman's Belfast Office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Enterprise Architecture and Technology Platforms To develop and maintain the firm's technology strategy and enterprise architecture. In parallel, own, improve and simplify the firm's key technology 'building blocks' by designing, building and managing the core technology platforms which are fundamental to delivering strategic business goals. What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
