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LINEN PORTER - Harrogate Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities Deliver clean line and collect all dirty linen from the service rooms, striving to always maintain accurate stock levels Ensure linen delivered is consistently of the highest standard Maintain tidy and well organised stock areas, proactively reporting any maintenance issues if required Support colleagues across the department, building strong working relationships to deliver an efficient service Ensure interactions with our guests are always warm, professional and that you are doing everything you can to exceed their expectations. Key Skills, Qualities & Experience Hands on approach to work, always being productive and looking to improve Passionate about the work you do Detail orientated and drives standards Possess a positive attitude and a desire to learn Friendly, courteous and helpful with excellent communication skills Motivated to go the extra mile for guests and colleagues Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically 3,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Stream) Holiday Buy/Sell Scheme Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees ( 150 B&B for friends and family), 20% off spa and gift shop products Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. Discounted hotel stays with Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to 1000 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch' Grantley Academy to support your development Annual paid volunteering days

HOUSEKEEPING SUPERVISOR - Harrogate Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities Manage the laundry operation according to our operational procedures Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed Participate in the cleaning of rooms when required Check arrival rooms before 3pm each day Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests Carry out room audit checks to ensure standards are kept high and to a consistent level Be in communication with front office and duty management during the shift Report of any damages to rooms or public areas either to your line manager or directly to maintenance Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists Observe and note all DND signs and ensure daily service note is placed under the door Refresh and tidy public area bathrooms and lounges as and when required Ensure equipment is in working order and to report any damages to maintenance or your line manager Update guest profiles on opera so any special requests given to you by guests directly, so these preferences can be noted Key Skills, Qualities & Experience Hands on approach to work, always being productive and looking to improve Detail orientated and drives standards Possess a positive attitude and a desire to learn Ability to meet deadlines and work under pressure Friendly, courteous and helpful with excellent communication skills Motivated to go the extra mile for guests and colleagues Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over 200 per month ( 3,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to 1000 Holiday Buy/Sell Scheme Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels Cycle to work scheme Access to Stream, allowing you to instantly access your wages Simplyhealth - Health cash plan