Community Safety Officer £38,746.40 per annum (Plus Car Allowance of £2,750.28) Hybrid with a weekly presence at either our Rushden, Peterborough or Boston office - managing a patch covering Derby/Nottinghamshire Permanent, Full Time At Amplius, the Community Safety Officer plays a key role in creating safer, stronger communities by managing anti-social behaviour (ASB) and community safety cases. The role focuses on protecting customers, communities, and assets through prevention, early intervention, effective case management, and partnership working with local authorities, police, and other stakeholders. The role promotes safeguarding, supports vulnerable customers, ensures compliance with legislation and best practice, and works collaboratively to improve neighbourhood safety and wellbeing while embodying Amplius' values of collaboration, resilience, and customer focus. Salary: £38,746.40 per annum (Plus Car Allowance of £2,750.28) Contract: Permanent, Full Time Your week: 36.25 hours - Monday to Friday 9:00am - 5:15pm with a 1-hour break Location: Hybrid with a weekly presence at either our Rushden, Peterborough or Boston office - managing a patch covering Derby/Nottinghamshire Snapshot of your role Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses. Complete full case management, including proportionality assessments and preparation should any legal action be required. Understand and work towards regional performance against KPI's, service standards and customer satisfaction measures Build and maintain effective relationships with local statutory officers in a designated area. Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible. Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management Ensure compliance with policies and procedures Maintain a detailed knowledge of anti-social behaviour best practice and legislation Champion a culture of safeguarding, inclusion, and customer empowerment. What we're looking for CIH Level 3 - already achieved, working towards or willing to do so. Good knowledge and experience overseeing complex ASB & Community Safety case management. Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB, Crime and Policing Act 2014 Up to date knowledge of the regulatory environment Experience of building positive relationships with Local Authority partners and other key stakeholders Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges Able to travel around a large geographical area as required Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: 5 July We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Jul 01, 2026
Full time
Community Safety Officer £38,746.40 per annum (Plus Car Allowance of £2,750.28) Hybrid with a weekly presence at either our Rushden, Peterborough or Boston office - managing a patch covering Derby/Nottinghamshire Permanent, Full Time At Amplius, the Community Safety Officer plays a key role in creating safer, stronger communities by managing anti-social behaviour (ASB) and community safety cases. The role focuses on protecting customers, communities, and assets through prevention, early intervention, effective case management, and partnership working with local authorities, police, and other stakeholders. The role promotes safeguarding, supports vulnerable customers, ensures compliance with legislation and best practice, and works collaboratively to improve neighbourhood safety and wellbeing while embodying Amplius' values of collaboration, resilience, and customer focus. Salary: £38,746.40 per annum (Plus Car Allowance of £2,750.28) Contract: Permanent, Full Time Your week: 36.25 hours - Monday to Friday 9:00am - 5:15pm with a 1-hour break Location: Hybrid with a weekly presence at either our Rushden, Peterborough or Boston office - managing a patch covering Derby/Nottinghamshire Snapshot of your role Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses. Complete full case management, including proportionality assessments and preparation should any legal action be required. Understand and work towards regional performance against KPI's, service standards and customer satisfaction measures Build and maintain effective relationships with local statutory officers in a designated area. Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible. Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management Ensure compliance with policies and procedures Maintain a detailed knowledge of anti-social behaviour best practice and legislation Champion a culture of safeguarding, inclusion, and customer empowerment. What we're looking for CIH Level 3 - already achieved, working towards or willing to do so. Good knowledge and experience overseeing complex ASB & Community Safety case management. Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB, Crime and Policing Act 2014 Up to date knowledge of the regulatory environment Experience of building positive relationships with Local Authority partners and other key stakeholders Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges Able to travel around a large geographical area as required Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: 5 July We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
ASB Housing Officer • Hourly rate: £20.89 PAYE or £27.46 Umbrella (37.5 hrs per week)• Location: Arnold NG5 (Nottingham / Derby office base)• Job Type: Full-time, Temporary until end of September (potential extension)• Working Hours: 37.5 hours per week Join a proactive housing team where you will play a key role in tackling anti-social behaviour (ASB) and maintaining safe, sustainable communities. As the customer-facing representative, you'll take the lead on managing ASB cases across a defined patch, working closely with residents, local authorities, and partner agencies to resolve issues and improve neighbourhoods across a mixed tenure portfolio. Day-to-day responsibilities: • Take ownership of ASB case management from initial report through to resolution, ensuring timely and robust action is taken• Investigate ASB complaints, gather evidence, and apply appropriate legal and non-legal remedies• Work closely with police, local authorities, and support agencies to deliver effective multi-agency responses to ASB• Conduct regular estate inspections to identify and address ASB hotspots and environmental concerns• Manage complaints professionally and sensitively, supporting residents affected by nuisance or harassment• Prepare case files for legal action where required, including warning letters, notices, and court documentation• Maintain accurate and detailed records of cases, actions, and outcomes• Build strong relationships with residents, tenant groups, MPs, and councillors, acting as a key escalation point• Support wider tenancy management duties including sign-ups, visits, and tenancy sustainment where required Required Skills & Qualifications: • Proven experience managing ASB cases within a social housing or local authority setting• Strong knowledge of ASB legislation, enforcement tools, and housing law• Experience dealing with complex and high-risk cases, including safeguarding considerations• Excellent communication and conflict resolution skills, with the ability to manage challenging situations• Confident in preparing legal documentation and attending court if required• Strong organisational skills with the ability to manage a busy caseload effectively• Good IT skills and experience using housing management systems• Full driving ability or able to travel independently across the patch To apply for the ASB Housing Officer position, please submit your CV detailing your relevant experience.
Jun 30, 2026
Seasonal
ASB Housing Officer • Hourly rate: £20.89 PAYE or £27.46 Umbrella (37.5 hrs per week)• Location: Arnold NG5 (Nottingham / Derby office base)• Job Type: Full-time, Temporary until end of September (potential extension)• Working Hours: 37.5 hours per week Join a proactive housing team where you will play a key role in tackling anti-social behaviour (ASB) and maintaining safe, sustainable communities. As the customer-facing representative, you'll take the lead on managing ASB cases across a defined patch, working closely with residents, local authorities, and partner agencies to resolve issues and improve neighbourhoods across a mixed tenure portfolio. Day-to-day responsibilities: • Take ownership of ASB case management from initial report through to resolution, ensuring timely and robust action is taken• Investigate ASB complaints, gather evidence, and apply appropriate legal and non-legal remedies• Work closely with police, local authorities, and support agencies to deliver effective multi-agency responses to ASB• Conduct regular estate inspections to identify and address ASB hotspots and environmental concerns• Manage complaints professionally and sensitively, supporting residents affected by nuisance or harassment• Prepare case files for legal action where required, including warning letters, notices, and court documentation• Maintain accurate and detailed records of cases, actions, and outcomes• Build strong relationships with residents, tenant groups, MPs, and councillors, acting as a key escalation point• Support wider tenancy management duties including sign-ups, visits, and tenancy sustainment where required Required Skills & Qualifications: • Proven experience managing ASB cases within a social housing or local authority setting• Strong knowledge of ASB legislation, enforcement tools, and housing law• Experience dealing with complex and high-risk cases, including safeguarding considerations• Excellent communication and conflict resolution skills, with the ability to manage challenging situations• Confident in preparing legal documentation and attending court if required• Strong organisational skills with the ability to manage a busy caseload effectively• Good IT skills and experience using housing management systems• Full driving ability or able to travel independently across the patch To apply for the ASB Housing Officer position, please submit your CV detailing your relevant experience.
Great Places Housing Association
Knutsford, Cheshire
Senior Housing Officer (known as Neighbourhood Services Manager) As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders . Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream You can access savings opportunities and early access to wages All successful applicant(s) will be subject to a basic criminal records background check. Closing date: 8th July 2026 Shortlist date: 9th July 2026
Jun 30, 2026
Full time
Senior Housing Officer (known as Neighbourhood Services Manager) As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders . Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream You can access savings opportunities and early access to wages All successful applicant(s) will be subject to a basic criminal records background check. Closing date: 8th July 2026 Shortlist date: 9th July 2026
We are recruiting a proactive and customer-focused Housing Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. You will be required to be in the office / on patch 5 x a week, The Role Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. Key Requirements Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. Strong understanding of housing legislation, policies, and best practices in tenancy management. Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. Ability to think critically and solve complex issues while working effectively under pressure. Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW . If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 30, 2026
Contractor
We are recruiting a proactive and customer-focused Housing Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. You will be required to be in the office / on patch 5 x a week, The Role Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. Key Requirements Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. Strong understanding of housing legislation, policies, and best practices in tenancy management. Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. Ability to think critically and solve complex issues while working effectively under pressure. Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW . If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
About the Role We are looking for a proactive and community-focused Community Enforcement Officer to join the Public Realm Enforcement Team. This is a varied and rewarding role where you will play a key part in maintaining the safety, cleanliness and quality of public spaces across the city. Working closely with residents, businesses, partner agencies and council departments, you will investigate complaints, enforce legislation, respond to environmental issues and help ensure public spaces remain welcoming and safe for everyone. Key Responsibilities Investigate and enforce environmental offences including littering, fly-tipping, waste management offences, illegal advertising and graffiti. Deal with abandoned, untaxed and nuisance vehicles. Undertake statutory duties relating to stray dogs, dog control and dog fouling enforcement. Enforce Public Spaces Protection Orders (PSPOs), byelaws and other legislation relating to streets and open spaces. Work with partner agencies to support coordinated responses relating to homelessness and unauthorised encampments. Act as a key point of contact between council departments regarding unauthorised encampments, carrying out welfare and needs assessments where required. Conduct patrols, investigations and evidence gathering activities. Prepare case files and support enforcement action in accordance with legislation and council policy. Assist in the delivery of evening and weekend operational cover when required. Contribute to service improvement, community safety initiatives and wider council objectives. Ideal Experience Experience within enforcement, environmental services, community safety, housing, neighbourhood management, public protection or regulatory services. Knowledge of relevant legislation and enforcement procedures. Strong investigation, problem-solving and communication skills. Experience working with members of the public and managing challenging situations professionally. Ability to work independently and make sound decisions. Experience preparing reports, evidence and case documentation would be advantageous. Why Apply? This is an excellent opportunity to work within a high-profile frontline service, helping to improve local communities and deliver positive outcomes for residents and visitors alike. Application Process If you wish to apply, please respond with: An up-to-date CV Your availability / notice period Your required rate
Jun 27, 2026
Contractor
About the Role We are looking for a proactive and community-focused Community Enforcement Officer to join the Public Realm Enforcement Team. This is a varied and rewarding role where you will play a key part in maintaining the safety, cleanliness and quality of public spaces across the city. Working closely with residents, businesses, partner agencies and council departments, you will investigate complaints, enforce legislation, respond to environmental issues and help ensure public spaces remain welcoming and safe for everyone. Key Responsibilities Investigate and enforce environmental offences including littering, fly-tipping, waste management offences, illegal advertising and graffiti. Deal with abandoned, untaxed and nuisance vehicles. Undertake statutory duties relating to stray dogs, dog control and dog fouling enforcement. Enforce Public Spaces Protection Orders (PSPOs), byelaws and other legislation relating to streets and open spaces. Work with partner agencies to support coordinated responses relating to homelessness and unauthorised encampments. Act as a key point of contact between council departments regarding unauthorised encampments, carrying out welfare and needs assessments where required. Conduct patrols, investigations and evidence gathering activities. Prepare case files and support enforcement action in accordance with legislation and council policy. Assist in the delivery of evening and weekend operational cover when required. Contribute to service improvement, community safety initiatives and wider council objectives. Ideal Experience Experience within enforcement, environmental services, community safety, housing, neighbourhood management, public protection or regulatory services. Knowledge of relevant legislation and enforcement procedures. Strong investigation, problem-solving and communication skills. Experience working with members of the public and managing challenging situations professionally. Ability to work independently and make sound decisions. Experience preparing reports, evidence and case documentation would be advantageous. Why Apply? This is an excellent opportunity to work within a high-profile frontline service, helping to improve local communities and deliver positive outcomes for residents and visitors alike. Application Process If you wish to apply, please respond with: An up-to-date CV Your availability / notice period Your required rate
Neighbourhood Policing Review Consultant An exciting opportunity has arisen for an experienced Neighbourhood Policing Review Consultant to support a strategic review of neighbourhood policing operations within a UK police force. This assignment will play a key role in ensuring workforce resources, deployment models, and operating structures are aligned to deliver neighbourhood policing priorities, national policing objectives, and community outcomes. What's on Offer? Day Rate: Starting from 500 Job Type: Fixed Term Location: Warwick Key Responsibilities Conduct an independent review of the current neighbourhood policing operating model Assess workforce resource allocation and deployment across the 10 local policing teams Evaluate the effectiveness of current officer and PCSO workforce mix Analyse how neighbourhood policing resources interact with response policing demand, particularly during peak operational pressures Assess the organisation's ability to deliver against national policing objectives, including the Neighbourhood Policing Guarantee and local policing plan priorities Undertake demand profiling, workforce analysis, and performance benchmarking against comparable police forces and recognised best practice Identify opportunities to improve efficiency, consistency and visibility Engage with senior stakeholders throughout the review process to ensure findings are practical, deliverable, and aligned with organisational priorities Skills, Experience & Training Requirements Proven experience delivering policing operating model reviews, with a particular focus on neighbourhood policing and response integration Strong understanding of workforce planning methodologies, including officer and PCSO workforce mix, rank structures, and demand modelling Experience in data analysis, demand profiling, workforce assessment, and performance benchmarking Ability to analyse complex operational environments and translate findings into recommendations Strong stakeholder engagement and communication skills Experience within UK policing, public sector transformation, or operational service reviews is essential Knowledge of the Neighbourhood Policing Guarantee and wider policing reform agenda is highly desirable Apply Today If you are an experienced policing consultant with expertise in neighbourhood policing, workforce planning, and operating model reviews, we would love to hear from you. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
Jun 27, 2026
Seasonal
Neighbourhood Policing Review Consultant An exciting opportunity has arisen for an experienced Neighbourhood Policing Review Consultant to support a strategic review of neighbourhood policing operations within a UK police force. This assignment will play a key role in ensuring workforce resources, deployment models, and operating structures are aligned to deliver neighbourhood policing priorities, national policing objectives, and community outcomes. What's on Offer? Day Rate: Starting from 500 Job Type: Fixed Term Location: Warwick Key Responsibilities Conduct an independent review of the current neighbourhood policing operating model Assess workforce resource allocation and deployment across the 10 local policing teams Evaluate the effectiveness of current officer and PCSO workforce mix Analyse how neighbourhood policing resources interact with response policing demand, particularly during peak operational pressures Assess the organisation's ability to deliver against national policing objectives, including the Neighbourhood Policing Guarantee and local policing plan priorities Undertake demand profiling, workforce analysis, and performance benchmarking against comparable police forces and recognised best practice Identify opportunities to improve efficiency, consistency and visibility Engage with senior stakeholders throughout the review process to ensure findings are practical, deliverable, and aligned with organisational priorities Skills, Experience & Training Requirements Proven experience delivering policing operating model reviews, with a particular focus on neighbourhood policing and response integration Strong understanding of workforce planning methodologies, including officer and PCSO workforce mix, rank structures, and demand modelling Experience in data analysis, demand profiling, workforce assessment, and performance benchmarking Ability to analyse complex operational environments and translate findings into recommendations Strong stakeholder engagement and communication skills Experience within UK policing, public sector transformation, or operational service reviews is essential Knowledge of the Neighbourhood Policing Guarantee and wider policing reform agenda is highly desirable Apply Today If you are an experienced policing consultant with expertise in neighbourhood policing, workforce planning, and operating model reviews, we would love to hear from you. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
Location: Hybrid - covering Hampshire, Surrey, West Sussex & Berkshire Salary: £37,607 - £43,780 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 Due to expansion of the team, we have 3 brand new positions available for customer-focused Neighbourhood Response Office click apply for full job details
Jun 26, 2026
Full time
Location: Hybrid - covering Hampshire, Surrey, West Sussex & Berkshire Salary: £37,607 - £43,780 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 Due to expansion of the team, we have 3 brand new positions available for customer-focused Neighbourhood Response Office click apply for full job details
Service Care Solutions are currently recruiting for PIP2 accredited former Police Officers, to work as Investigators on a full-time, long-term contract in Ashton-under-Lyne, Manchester. The role is paying 26.45p per hour (Umbrella) and is subject to satisfactory vetting checks. Job Specification: This role focuses on the investigation of antisemitic and other priority hate crime offences, managing cases to a PIP 2 standard, including complex investigations. The team works collaboratively with established Investigation Teams, Neighbourhood Policing, and specialist partners to deliver a consistent and high-quality investigative response, particularly during periods of increased demand linked to key events and community tensions. Duties: End-to-end case management Victim, engagement and safeguarding Evidence gathering Case Building Statement Taking Essential experience: PIP2 accredited Understanding of hate crime offences Experience of working in complex investigations If this looks like something you could be interested in, please apply now.Or feel free to give us a call on (phone number removed)
Jun 26, 2026
Contractor
Service Care Solutions are currently recruiting for PIP2 accredited former Police Officers, to work as Investigators on a full-time, long-term contract in Ashton-under-Lyne, Manchester. The role is paying 26.45p per hour (Umbrella) and is subject to satisfactory vetting checks. Job Specification: This role focuses on the investigation of antisemitic and other priority hate crime offences, managing cases to a PIP 2 standard, including complex investigations. The team works collaboratively with established Investigation Teams, Neighbourhood Policing, and specialist partners to deliver a consistent and high-quality investigative response, particularly during periods of increased demand linked to key events and community tensions. Duties: End-to-end case management Victim, engagement and safeguarding Evidence gathering Case Building Statement Taking Essential experience: PIP2 accredited Understanding of hate crime offences Experience of working in complex investigations If this looks like something you could be interested in, please apply now.Or feel free to give us a call on (phone number removed)
Service Care Solutions are currently recruiting for PIP2 accredited former Police Officers, to work as Investigation Supervisors on a full-time, long-term contract in Ashton-under-Lyne, Manchester. The role is paying 33.59p per hour (Umbrella) and is subject to satisfactory vetting checks. Job Specification This role focuses on the investigation of antisemitic and other priority hate crime offences, managing cases to a PIP 2 standard, including complex investigations. The team works collaboratively with established Investigation Teams, Neighbourhood Policing, and specialist partners to deliver a consistent and high-quality investigative response, particularly during periods of increased demand linked to key events and community tensions. Duties: Provide oversight of investigative standards Allocate and manage workloads Support the performance and development of investigators Case Building Statement Taking Evidence Gathering Case Building Essential experience: PIP2 accredited Understanding of hate crime offences Experience of working in complex investigations Experience of managing/leading a team of police officers If you meet these requirements and wish to be considered, please apply now.If you have any questions, please call us on (phone number removed)
Jun 25, 2026
Contractor
Service Care Solutions are currently recruiting for PIP2 accredited former Police Officers, to work as Investigation Supervisors on a full-time, long-term contract in Ashton-under-Lyne, Manchester. The role is paying 33.59p per hour (Umbrella) and is subject to satisfactory vetting checks. Job Specification This role focuses on the investigation of antisemitic and other priority hate crime offences, managing cases to a PIP 2 standard, including complex investigations. The team works collaboratively with established Investigation Teams, Neighbourhood Policing, and specialist partners to deliver a consistent and high-quality investigative response, particularly during periods of increased demand linked to key events and community tensions. Duties: Provide oversight of investigative standards Allocate and manage workloads Support the performance and development of investigators Case Building Statement Taking Evidence Gathering Case Building Essential experience: PIP2 accredited Understanding of hate crime offences Experience of working in complex investigations Experience of managing/leading a team of police officers If you meet these requirements and wish to be considered, please apply now.If you have any questions, please call us on (phone number removed)
Groundwork South is seeking a motivated and experienced Senior Project Officer to lead on the delivery of our Climate Action Fund project over the next five years. Senior Project Officer (Climate Action Fund Training and Development Lead) Contract: Fixed term until June 2031 Hours: Full-Time, 37.5 hours each week Salary: £28,000 - £32,000 per annum Location: Home-based (with travel across England) There is a focus on South West England during the pilot phase About Us Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people s prospects, and promote greener living and working. We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change. About the Project Communities Prepared works with volunteers and communities across England to help them build the skills, confidence and knowledge needed to prepare for, respond to and recover from emergencies. This includes supporting communities to plan for climate-related risks such as flooding, storms, heatwaves, and severe weather. Despite the successes we have had through our programme to date, we are not currently reaching diverse enough audiences and too often there are people missing from the resilience sector. This needs to change. To address this we are now embarking on an exciting new UK-wide partnership programme funded through the National Lottery Community Fund s Climate Action Fund over the next five years. The programme responds to growing evidence that climate-related emergencies, including extreme heat, flooding, fire, cold and severe weather, disproportionately impact marginalised communities, while those same communities are often excluded from resilience planning and decision-making. The programme brings together Equally Ours, Communities Prepared (part of Groundwork South), and the VCS Emergencies Partnership (VCSEP, part of the British Red Cross) to strengthen climate resilience by ensuring that communities experiencing discrimination and disadvantage are at the heart of climate preparedness, response, recovery and policy-making. Through a rights-based and co-produced approach, the programme seeks to shift climate resilience policy and practice away from models that frame communities as vulnerable , and towards approaches grounded in agency, participation, equality and shared responsibility. Key Responsibilities As Senior Project Officer, you will: Work with the project team to map stakeholders and co-develop a structured engagement plan to recruit and work with marginalised communities. Build a collaborative and trusting relationship with the partner organisations and other stakeholders for this project, ensuring this work meets their expectations and complements areas of the work programme led by others. Work with project participants and partners to co-design Communities Prepared material and delivery methods that are more accessible and relevant to diverse audiences. Lead on the delivery of resilience training and workshop sessions with diverse audiences, both in-person and online. Work with project participants and partners to co-design a train the trainer model that will enable diverse audiences to deliver resilience training within their own communities, amplifying reach and impact. Work with the core Communities Prepared team to adapt our offer with the long-term goal of the Programme reaching more diverse audiences, especially those seldom heard in this sector. The role involves regular travel across the UK, with a focus on South West England during the project s pilot phase. We are looking for someone with: Experience in community engagement or community development. Experience delivering training or workshops. Strong organisational and project management skills. Excellent communication and relationship-building skills, confident to engage people from a range of different backgrounds. Experience working with multiple stakeholders or partners. Confidence working independently in a remote role. An interest in climate change, community resilience and wider community development. A willingness to travel across the country. Closing date for applications : 11.59pm, 30th June 2026 Interview date: 15th July over MS Teams Interview panel: Representatives from Groundwork South, Equally Ours and VCSEP (tbc) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.
Jun 25, 2026
Contractor
Groundwork South is seeking a motivated and experienced Senior Project Officer to lead on the delivery of our Climate Action Fund project over the next five years. Senior Project Officer (Climate Action Fund Training and Development Lead) Contract: Fixed term until June 2031 Hours: Full-Time, 37.5 hours each week Salary: £28,000 - £32,000 per annum Location: Home-based (with travel across England) There is a focus on South West England during the pilot phase About Us Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people s prospects, and promote greener living and working. We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change. About the Project Communities Prepared works with volunteers and communities across England to help them build the skills, confidence and knowledge needed to prepare for, respond to and recover from emergencies. This includes supporting communities to plan for climate-related risks such as flooding, storms, heatwaves, and severe weather. Despite the successes we have had through our programme to date, we are not currently reaching diverse enough audiences and too often there are people missing from the resilience sector. This needs to change. To address this we are now embarking on an exciting new UK-wide partnership programme funded through the National Lottery Community Fund s Climate Action Fund over the next five years. The programme responds to growing evidence that climate-related emergencies, including extreme heat, flooding, fire, cold and severe weather, disproportionately impact marginalised communities, while those same communities are often excluded from resilience planning and decision-making. The programme brings together Equally Ours, Communities Prepared (part of Groundwork South), and the VCS Emergencies Partnership (VCSEP, part of the British Red Cross) to strengthen climate resilience by ensuring that communities experiencing discrimination and disadvantage are at the heart of climate preparedness, response, recovery and policy-making. Through a rights-based and co-produced approach, the programme seeks to shift climate resilience policy and practice away from models that frame communities as vulnerable , and towards approaches grounded in agency, participation, equality and shared responsibility. Key Responsibilities As Senior Project Officer, you will: Work with the project team to map stakeholders and co-develop a structured engagement plan to recruit and work with marginalised communities. Build a collaborative and trusting relationship with the partner organisations and other stakeholders for this project, ensuring this work meets their expectations and complements areas of the work programme led by others. Work with project participants and partners to co-design Communities Prepared material and delivery methods that are more accessible and relevant to diverse audiences. Lead on the delivery of resilience training and workshop sessions with diverse audiences, both in-person and online. Work with project participants and partners to co-design a train the trainer model that will enable diverse audiences to deliver resilience training within their own communities, amplifying reach and impact. Work with the core Communities Prepared team to adapt our offer with the long-term goal of the Programme reaching more diverse audiences, especially those seldom heard in this sector. The role involves regular travel across the UK, with a focus on South West England during the project s pilot phase. We are looking for someone with: Experience in community engagement or community development. Experience delivering training or workshops. Strong organisational and project management skills. Excellent communication and relationship-building skills, confident to engage people from a range of different backgrounds. Experience working with multiple stakeholders or partners. Confidence working independently in a remote role. An interest in climate change, community resilience and wider community development. A willingness to travel across the country. Closing date for applications : 11.59pm, 30th June 2026 Interview date: 15th July over MS Teams Interview panel: Representatives from Groundwork South, Equally Ours and VCSEP (tbc) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.
Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Sep 24, 2025
Full time
Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Resident Welfare Coordinator Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Welfare Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Welfare Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Sep 24, 2025
Full time
Resident Welfare Coordinator Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Welfare Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Welfare Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
