A North East London Local Authority is seeking an experienced Housing Reviews Officer to join their specialist homelessness and allocations team on an initial 3-month contract. This is a key role at the forefront of statutory homelessness review functions following the Homelessness Reduction Act 2017, supporting high-quality decision-making and improving outcomes for vulnerable residents. You will be responsible for carrying out timely and legally robust statutory reviews under Section 202 of the Housing Act 1996, including negative homelessness decisions, suitability of accommodation, and discharge of duty reviews. The role also covers Part VI Housing Act 1996 reviews, including housing register assessments and decisions relating to choice-based lettings and housing offers. A significant part of the role involves managing cases progressing to Section 204 appeals in the County Court, as well as supporting higher-level challenges including judicial reviews and other housing-related litigation. You will play a key role in ensuring decisions are well-evidenced, legally compliant, and defensible. The postholder will also contribute to reducing reliance on temporary accommodation by ensuring reviews are used effectively as a preventative and relief tool, providing applicants with clear housing advice, and identifying suitable housing options where appropriate. You will maintain accurate and high-quality data on all review activity, supporting statutory reporting requirements and enabling analysis of homelessness trends, causes, and solutions. This insight will help inform service planning, demand management, and strategic responses across homelessness and allocations services. This is a highly specialist role requiring strong knowledge of housing legislation, homelessness duties, Part VI allocations, and relevant case law, as well as the ability to manage complex caseloads independently. The role is ideal for a housing professional with experience in statutory homelessness decision-making, reviews, and appeals, who is confident operating in a fast-evolving legislative environment and committed to improving outcomes for vulnerable households. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 30, 2026
Contractor
A North East London Local Authority is seeking an experienced Housing Reviews Officer to join their specialist homelessness and allocations team on an initial 3-month contract. This is a key role at the forefront of statutory homelessness review functions following the Homelessness Reduction Act 2017, supporting high-quality decision-making and improving outcomes for vulnerable residents. You will be responsible for carrying out timely and legally robust statutory reviews under Section 202 of the Housing Act 1996, including negative homelessness decisions, suitability of accommodation, and discharge of duty reviews. The role also covers Part VI Housing Act 1996 reviews, including housing register assessments and decisions relating to choice-based lettings and housing offers. A significant part of the role involves managing cases progressing to Section 204 appeals in the County Court, as well as supporting higher-level challenges including judicial reviews and other housing-related litigation. You will play a key role in ensuring decisions are well-evidenced, legally compliant, and defensible. The postholder will also contribute to reducing reliance on temporary accommodation by ensuring reviews are used effectively as a preventative and relief tool, providing applicants with clear housing advice, and identifying suitable housing options where appropriate. You will maintain accurate and high-quality data on all review activity, supporting statutory reporting requirements and enabling analysis of homelessness trends, causes, and solutions. This insight will help inform service planning, demand management, and strategic responses across homelessness and allocations services. This is a highly specialist role requiring strong knowledge of housing legislation, homelessness duties, Part VI allocations, and relevant case law, as well as the ability to manage complex caseloads independently. The role is ideal for a housing professional with experience in statutory homelessness decision-making, reviews, and appeals, who is confident operating in a fast-evolving legislative environment and committed to improving outcomes for vulnerable households. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
A reputable Local Authority is seeking an experienced Housing Solutions Officers to join its Housing Register Team. This is an excellent opportunity for housing professionals with experience in housing allocations, housing register assessments, or housing options to join a busy and supportive team delivering an essential frontline housing service. Rate: £ per hour PAYE Location: Greater London Contract: Interim Contract Working Pattern: Hybrid Working - 2 to 3 Days Per Week Office-BasedWorking within the Housing Register Team, you will manage a varied caseload of housing register applications, ensuring applications are assessed accurately, fairly, and in accordance with housing legislation and the Council's Allocation Scheme. Key Responsibilities Manage a caseload of housing register applications from initial application through to final decision. Assess eligibility and housing need in line with Part VI of the Housing Act 1996 and local allocation policies. Verify supporting documentation and carry out detailed application assessments. Make informed and legally compliant decisions on housing register applications. Provide advice and guidance to applicants regarding housing register applications and eligibility. Respond to enquiries via telephone, email, written correspondence, and face-to-face appointments. Support reception services on a rota basis, delivering excellent customer service to residents. Maintain accurate case records and update housing management systems. Liaise with internal departments and external agencies to obtain information required to progress applications. Ensure applications are processed within agreed service standards and performance targets. Assist with reviews, appeals, and complex housing register enquiries where required. Contribute to continuous service improvements and support wider administrative functions within the team. Essential Experience Previous experience working within a Housing Register, Housing Allocations, Housing Options, Homelessness, or Housing Solutions service. Good working knowledge of Part VI of the Housing Act 1996 and housing allocations legislation. Experience managing a busy caseload within a local authority or social housing environment. Excellent written and verbal communication skills. Strong customer service experience with the ability to manage sensitive conversations professionally. Experience using housing management systems and maintaining accurate records. Ability to work independently while contributing effectively within a team environment. Strong organisational skills with excellent attention to detail. Desirable Experience Experience working within a Local Authority Housing Service. Knowledge of housing allocation schemes and choice-based lettings. Experience handling reviews, appeals, and complex housing enquiries. Understanding of GDPR and information governance within housing services. What's on Offer Opportunity to work for a reputable Local Authority Supportive and collaborative team environment Valuable public sector experience Potential for contract extension Apply Now If you're an experienced Housing Solutions Officer , Housing Allocations Officer , Housing Register Officer , Housing Options Officer , or Housing Assessment Officer looking for your next interim opportunity, we'd love to hear from you.
Jun 30, 2026
Seasonal
A reputable Local Authority is seeking an experienced Housing Solutions Officers to join its Housing Register Team. This is an excellent opportunity for housing professionals with experience in housing allocations, housing register assessments, or housing options to join a busy and supportive team delivering an essential frontline housing service. Rate: £ per hour PAYE Location: Greater London Contract: Interim Contract Working Pattern: Hybrid Working - 2 to 3 Days Per Week Office-BasedWorking within the Housing Register Team, you will manage a varied caseload of housing register applications, ensuring applications are assessed accurately, fairly, and in accordance with housing legislation and the Council's Allocation Scheme. Key Responsibilities Manage a caseload of housing register applications from initial application through to final decision. Assess eligibility and housing need in line with Part VI of the Housing Act 1996 and local allocation policies. Verify supporting documentation and carry out detailed application assessments. Make informed and legally compliant decisions on housing register applications. Provide advice and guidance to applicants regarding housing register applications and eligibility. Respond to enquiries via telephone, email, written correspondence, and face-to-face appointments. Support reception services on a rota basis, delivering excellent customer service to residents. Maintain accurate case records and update housing management systems. Liaise with internal departments and external agencies to obtain information required to progress applications. Ensure applications are processed within agreed service standards and performance targets. Assist with reviews, appeals, and complex housing register enquiries where required. Contribute to continuous service improvements and support wider administrative functions within the team. Essential Experience Previous experience working within a Housing Register, Housing Allocations, Housing Options, Homelessness, or Housing Solutions service. Good working knowledge of Part VI of the Housing Act 1996 and housing allocations legislation. Experience managing a busy caseload within a local authority or social housing environment. Excellent written and verbal communication skills. Strong customer service experience with the ability to manage sensitive conversations professionally. Experience using housing management systems and maintaining accurate records. Ability to work independently while contributing effectively within a team environment. Strong organisational skills with excellent attention to detail. Desirable Experience Experience working within a Local Authority Housing Service. Knowledge of housing allocation schemes and choice-based lettings. Experience handling reviews, appeals, and complex housing enquiries. Understanding of GDPR and information governance within housing services. What's on Offer Opportunity to work for a reputable Local Authority Supportive and collaborative team environment Valuable public sector experience Potential for contract extension Apply Now If you're an experienced Housing Solutions Officer , Housing Allocations Officer , Housing Register Officer , Housing Options Officer , or Housing Assessment Officer looking for your next interim opportunity, we'd love to hear from you.
Working hours: Full time - 36 hours per week Schedule type: Hybrid working - 1 day a week in the office, however this is dependent on business needs / Office based / Remote The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Tenancy Enforcement Officer, you'll join a Tenancy Enforcement compliance team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing: Deliver case outcomes by managing ASB and tenancy breach cases to agreed targets, deadlines, and quality standards. Resolve breaches effectively, recommending proportionate enforcement actions (including injunctions, possession, or eviction) that protect communities and sustain tenancies where possible. Achieve corporate and team targets for case resolution, customer satisfaction, and service improvement, driving value for money in all enforcement activity. Enhance enforcement processes by contributing to policy and procedure reviews and supporting the development of agile IT systems (e.g. iPC) to reflect good practice and legal updates. Lead effective court action by preparing robust evidence, managing DIY court cases, and liaising with solicitors for more complex proceedings. What you'll bring We're looking for someone who: Demonstrates proven experience in managing anti-social behaviour (ASB) cases, tenancy breaches, and enforcement actions within a social housing environment. Possesses a strong working knowledge of civil proceedings, including preparing witness statements and supporting documentation. Has experience of effective multi-agency working, collaborating with partner organisations to achieve outcomes. Is experienced in handling crime and/or anti-social behaviour casework, including assessing complaints, conducting investigations, and compiling legal files. Holds a full, clean UK driving licence. Why join Raven? At Raven, we're more than just a housing association - we're a community focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
Jun 30, 2026
Full time
Working hours: Full time - 36 hours per week Schedule type: Hybrid working - 1 day a week in the office, however this is dependent on business needs / Office based / Remote The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Tenancy Enforcement Officer, you'll join a Tenancy Enforcement compliance team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing: Deliver case outcomes by managing ASB and tenancy breach cases to agreed targets, deadlines, and quality standards. Resolve breaches effectively, recommending proportionate enforcement actions (including injunctions, possession, or eviction) that protect communities and sustain tenancies where possible. Achieve corporate and team targets for case resolution, customer satisfaction, and service improvement, driving value for money in all enforcement activity. Enhance enforcement processes by contributing to policy and procedure reviews and supporting the development of agile IT systems (e.g. iPC) to reflect good practice and legal updates. Lead effective court action by preparing robust evidence, managing DIY court cases, and liaising with solicitors for more complex proceedings. What you'll bring We're looking for someone who: Demonstrates proven experience in managing anti-social behaviour (ASB) cases, tenancy breaches, and enforcement actions within a social housing environment. Possesses a strong working knowledge of civil proceedings, including preparing witness statements and supporting documentation. Has experience of effective multi-agency working, collaborating with partner organisations to achieve outcomes. Is experienced in handling crime and/or anti-social behaviour casework, including assessing complaints, conducting investigations, and compiling legal files. Holds a full, clean UK driving licence. Why join Raven? At Raven, we're more than just a housing association - we're a community focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
Remedy Recruitment Group
Caerphilly, Mid Glamorgan
Our client, Caerphilly council is looking for a housing advisor to join their team. Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance. Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation. Ensure that adequate homelessness prevention measures are carried out. Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out. Refer homeless households and authorise placements to the Emergency Housing team. Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc. Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases. Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services. Assist with the preparation of detailed reports on individual cases when required. Contribute to regular reviews/updates of the Homelessness policies and procedures. Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions. Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc. Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively. Responsible for the referral of households to benefit from financial assistance from various funding resources available. Ensure management of case files in an efficient manner in accordance with specified timescales. Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process. Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice. Act as an advocate in tenancy disputes between landlords and tenants. React immediately to legal challenges made on behalf of clients. Compile risk assessments on clients referred to the Emergency Housing Team. Participate in the Homelessness Out of Hours Standby service. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Jun 30, 2026
Seasonal
Our client, Caerphilly council is looking for a housing advisor to join their team. Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance. Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation. Ensure that adequate homelessness prevention measures are carried out. Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out. Refer homeless households and authorise placements to the Emergency Housing team. Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc. Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases. Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services. Assist with the preparation of detailed reports on individual cases when required. Contribute to regular reviews/updates of the Homelessness policies and procedures. Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions. Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc. Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively. Responsible for the referral of households to benefit from financial assistance from various funding resources available. Ensure management of case files in an efficient manner in accordance with specified timescales. Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process. Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice. Act as an advocate in tenancy disputes between landlords and tenants. React immediately to legal challenges made on behalf of clients. Compile risk assessments on clients referred to the Emergency Housing Team. Participate in the Homelessness Out of Hours Standby service. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Harrogate Housing Association
Harrogate, Yorkshire
Temporary Neighbourhood Officer Company: Harrogate Housing Association Salary: £33k per annum Location: Harrogate (Fixed Location) Temp to Perm - Initial 6-month contract Harrogate Housing Association is seeking a Temporary Neighbourhood Officer to join our dedicated team. In this role, you will play a vital part in providing exemplary services to our residents within our neighbourhoods and communities. We pride ourselves on being local, approachable, and resident-focused, and we need someone who embodies these values in every aspect of their work. As a Temporary Neighbourhood Officer, your main responsibilities will include: Delivering a high-quality service that enhances the lives of our residents while ensuring our neighbourhoods and properties are well-maintained. Conducting Home Reviews and engaging with residents to gather feedback and implement service improvements. Maintaining a visible presence in the neighbourhoods, ensuring regular inspections and fostering positive relationships with stakeholders, including police and local authorities. Addressing service requests and complaints in line with our policies, ensuring resident satisfaction at all times. Monitoring neighbourhood service contracts to uphold standards and deliver value for money. The ideal candidate will possess: Must have CIH Level 4 or 5. Must have 2 years' experience in housing management and a solid understanding of housing sector legislation. A strong commitment to delivering exceptional customer service and a proven ability to build positive relationships. Excellent communication skills and the ability to adapt to different audiences. A proactive, flexible approach to problem-solving and a genuine passion for improving neighbourhoods and communities. Strong organisational skills and the ability to manage multiple priorities effectively. We offer an engaging work environment that values your contributions and supports your professional growth. At Harrogate Housing Association, we believe in fostering a diverse and inclusive workplace, where every employee brings unique perspectives to our mission. If you are excited about making a tangible difference in our communities and believe you have the skills and passion we're looking for, we would love to hear from you! Click apply and submit your CV today.
Jun 30, 2026
Contractor
Temporary Neighbourhood Officer Company: Harrogate Housing Association Salary: £33k per annum Location: Harrogate (Fixed Location) Temp to Perm - Initial 6-month contract Harrogate Housing Association is seeking a Temporary Neighbourhood Officer to join our dedicated team. In this role, you will play a vital part in providing exemplary services to our residents within our neighbourhoods and communities. We pride ourselves on being local, approachable, and resident-focused, and we need someone who embodies these values in every aspect of their work. As a Temporary Neighbourhood Officer, your main responsibilities will include: Delivering a high-quality service that enhances the lives of our residents while ensuring our neighbourhoods and properties are well-maintained. Conducting Home Reviews and engaging with residents to gather feedback and implement service improvements. Maintaining a visible presence in the neighbourhoods, ensuring regular inspections and fostering positive relationships with stakeholders, including police and local authorities. Addressing service requests and complaints in line with our policies, ensuring resident satisfaction at all times. Monitoring neighbourhood service contracts to uphold standards and deliver value for money. The ideal candidate will possess: Must have CIH Level 4 or 5. Must have 2 years' experience in housing management and a solid understanding of housing sector legislation. A strong commitment to delivering exceptional customer service and a proven ability to build positive relationships. Excellent communication skills and the ability to adapt to different audiences. A proactive, flexible approach to problem-solving and a genuine passion for improving neighbourhoods and communities. Strong organisational skills and the ability to manage multiple priorities effectively. We offer an engaging work environment that values your contributions and supports your professional growth. At Harrogate Housing Association, we believe in fostering a diverse and inclusive workplace, where every employee brings unique perspectives to our mission. If you are excited about making a tangible difference in our communities and believe you have the skills and passion we're looking for, we would love to hear from you! Click apply and submit your CV today.
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 30, 2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Temporary Neighbourhood Officer Company: Harrogate Housing Association Salary: £33k per annum Location: Harrogate (Fixed Location) Temp to Perm Initial 6-month contract Harrogate Housing Association is seeking a Temporary Neighbourhood Officer to join our dedicated team. In this role, you will play a vital part in providing exemplary services to our residents within our neighbourhoods and communities. We pride ourselves on being local, approachable, and resident-focused, and we need someone who embodies these values in every aspect of their work. As a Temporary Neighbourhood Officer, your main responsibilities will include: Delivering a high-quality service that enhances the lives of our residents while ensuring our neighbourhoods and properties are well-maintained. Conducting Home Reviews and engaging with residents to gather feedback and implement service improvements. Maintaining a visible presence in the neighbourhoods, ensuring regular inspections and fostering positive relationships with stakeholders, including police and local authorities. Addressing service requests and complaints in line with our policies, ensuring resident satisfaction at all times. Monitoring neighbourhood service contracts to uphold standards and deliver value for money. The ideal candidate will possess: Must have CIH Level 4 or 5. Must have 2 years experience in housing management and a solid understanding of housing sector legislation. A strong commitment to delivering exceptional customer service and a proven ability to build positive relationships. Excellent communication skills and the ability to adapt to different audiences. A proactive, flexible approach to problem-solving and a genuine passion for improving neighbourhoods and communities. Strong organisational skills and the ability to manage multiple priorities effectively. We offer an engaging work environment that values your contributions and supports your professional growth. At Harrogate Housing Association, we believe in fostering a diverse and inclusive workplace, where every employee brings unique perspectives to our mission. If you are excited about making a tangible difference in our communities and believe you have the skills and passion we re looking for, we would love to hear from you! Click apply and submit your CV today.
Jun 30, 2026
Contractor
Temporary Neighbourhood Officer Company: Harrogate Housing Association Salary: £33k per annum Location: Harrogate (Fixed Location) Temp to Perm Initial 6-month contract Harrogate Housing Association is seeking a Temporary Neighbourhood Officer to join our dedicated team. In this role, you will play a vital part in providing exemplary services to our residents within our neighbourhoods and communities. We pride ourselves on being local, approachable, and resident-focused, and we need someone who embodies these values in every aspect of their work. As a Temporary Neighbourhood Officer, your main responsibilities will include: Delivering a high-quality service that enhances the lives of our residents while ensuring our neighbourhoods and properties are well-maintained. Conducting Home Reviews and engaging with residents to gather feedback and implement service improvements. Maintaining a visible presence in the neighbourhoods, ensuring regular inspections and fostering positive relationships with stakeholders, including police and local authorities. Addressing service requests and complaints in line with our policies, ensuring resident satisfaction at all times. Monitoring neighbourhood service contracts to uphold standards and deliver value for money. The ideal candidate will possess: Must have CIH Level 4 or 5. Must have 2 years experience in housing management and a solid understanding of housing sector legislation. A strong commitment to delivering exceptional customer service and a proven ability to build positive relationships. Excellent communication skills and the ability to adapt to different audiences. A proactive, flexible approach to problem-solving and a genuine passion for improving neighbourhoods and communities. Strong organisational skills and the ability to manage multiple priorities effectively. We offer an engaging work environment that values your contributions and supports your professional growth. At Harrogate Housing Association, we believe in fostering a diverse and inclusive workplace, where every employee brings unique perspectives to our mission. If you are excited about making a tangible difference in our communities and believe you have the skills and passion we re looking for, we would love to hear from you! Click apply and submit your CV today.
Reviews Officer East London Hybrid Working Available Rate: £35 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: ASAP Working Hours: 35 Hours per Week The Role This role will focus on conducting statutory homelessness reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based, and issued within statutory timescales. The successful candidate will work closely with Housing Options, Accommodation Placement, Legal Services, and partner agencies to review complex homelessness decisions and contribute to the continuous improvement of the service. Key Responsibilities Conduct statutory Section 202 homelessness reviews under Part VII of the Housing Act 1996. Review decisions relating to duty owed, suitability of accommodation, priority need, intentionality, and local connection. Assess evidence and undertake detailed investigations to ensure legally sound decision-making. Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law. Draft clear, comprehensive, and legally defensible review decision letters. Monitor compliance with statutory requirements and contribute to service improvements. Requirements Minimum of 3 years' experience working within homelessness or housing services. Demonstrable experience conducting Section 202 homelessness reviews. Strong knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, and relevant case law. Experience making offers of accommodation under Part VII of the Housing Act 1996, including temporary accommodation and offers used to discharge relief or main housing duties. Experience managing Accommodation Placement Teams. Previous experience working within a London local authority. Excellent investigative, analytical, and decision-making skills. What's on Offer £35 per hour Umbrella. Inside IR35 contract. Initial 6-month contract with strong potential for extension. Opportunity to join a high-performing local authority housing team. Hybrid working arrangements. Apply If you have extensive experience conducting homelessness reviews and a strong understanding of housing legislation, apply today or get in touch for a confidential discussion.
Jun 30, 2026
Contractor
Reviews Officer East London Hybrid Working Available Rate: £35 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: ASAP Working Hours: 35 Hours per Week The Role This role will focus on conducting statutory homelessness reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based, and issued within statutory timescales. The successful candidate will work closely with Housing Options, Accommodation Placement, Legal Services, and partner agencies to review complex homelessness decisions and contribute to the continuous improvement of the service. Key Responsibilities Conduct statutory Section 202 homelessness reviews under Part VII of the Housing Act 1996. Review decisions relating to duty owed, suitability of accommodation, priority need, intentionality, and local connection. Assess evidence and undertake detailed investigations to ensure legally sound decision-making. Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law. Draft clear, comprehensive, and legally defensible review decision letters. Monitor compliance with statutory requirements and contribute to service improvements. Requirements Minimum of 3 years' experience working within homelessness or housing services. Demonstrable experience conducting Section 202 homelessness reviews. Strong knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, and relevant case law. Experience making offers of accommodation under Part VII of the Housing Act 1996, including temporary accommodation and offers used to discharge relief or main housing duties. Experience managing Accommodation Placement Teams. Previous experience working within a London local authority. Excellent investigative, analytical, and decision-making skills. What's on Offer £35 per hour Umbrella. Inside IR35 contract. Initial 6-month contract with strong potential for extension. Opportunity to join a high-performing local authority housing team. Hybrid working arrangements. Apply If you have extensive experience conducting homelessness reviews and a strong understanding of housing legislation, apply today or get in touch for a confidential discussion.
Housing Reviews Officer East London 3 to 6 month ongoing contract 42 p/hr umbrella 4 days remote and 1 day onsite per week Requirements Experience dealing of making a range of homelessness decisions and decisions on part VI Experience performing s202 Reviews is a requirement to be considered Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets. Experience of achieving performance targets, deadlines and meeting departmental objectives Experience of providing an effective advice service to members of the public Responsibilities Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service. Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets. Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to To answer members enquiries and draft responses to complaints / enquiries on individual cases as required. To provide statistical information on performance as requested. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Jun 30, 2026
Seasonal
Housing Reviews Officer East London 3 to 6 month ongoing contract 42 p/hr umbrella 4 days remote and 1 day onsite per week Requirements Experience dealing of making a range of homelessness decisions and decisions on part VI Experience performing s202 Reviews is a requirement to be considered Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets. Experience of achieving performance targets, deadlines and meeting departmental objectives Experience of providing an effective advice service to members of the public Responsibilities Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service. Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets. Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to To answer members enquiries and draft responses to complaints / enquiries on individual cases as required. To provide statistical information on performance as requested. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.
Jun 29, 2026
Contractor
Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.
To carry out high quality, timely reviews of homelessness decisions (negative homeless decisions, suitability, discharge of duty) under section 202 of the Housing Act 1996; , reviews functions under the Homelessness Reduction Act 2017; part VI reviews of Housing register assessments and housing offers through choice-based lettings Manage cases that go to section 204 appeal in the County Court and t click apply for full job details
Jun 27, 2026
Contractor
To carry out high quality, timely reviews of homelessness decisions (negative homeless decisions, suitability, discharge of duty) under section 202 of the Housing Act 1996; , reviews functions under the Homelessness Reduction Act 2017; part VI reviews of Housing register assessments and housing offers through choice-based lettings Manage cases that go to section 204 appeal in the County Court and t click apply for full job details
Anti-Social Behaviour (ASB) Officer - Housing Surrey, South East England - Hybrid options available Part Time, 4 days a week - 30 Hours (typically 9:00am - 5:00pm, flexible) 3 Months +, Temporary, Mid-late June start CNegotiable A reputable housing organisation in Surrey is seeking an experienced ASB / Community Safety Officer to support with a complex caseload, focusing on higher-level anti-social behaviour within a community setting Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience working with or enforcing Public Space Protection Orders (PSPOs) Exposure to or involvement in Domestic Homicide Reviews / serious case (death) reviews Experience contributing to multi-agency forums such as JAG or MARAC / CHaRMM-type meetings If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jun 27, 2026
Full time
Anti-Social Behaviour (ASB) Officer - Housing Surrey, South East England - Hybrid options available Part Time, 4 days a week - 30 Hours (typically 9:00am - 5:00pm, flexible) 3 Months +, Temporary, Mid-late June start CNegotiable A reputable housing organisation in Surrey is seeking an experienced ASB / Community Safety Officer to support with a complex caseload, focusing on higher-level anti-social behaviour within a community setting Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience working with or enforcing Public Space Protection Orders (PSPOs) Exposure to or involvement in Domestic Homicide Reviews / serious case (death) reviews Experience contributing to multi-agency forums such as JAG or MARAC / CHaRMM-type meetings If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Housing Officer - Supported Housing Location: North London & Hertfordshire (Field Based) Salary: Up to 40,000 Job Type: Permanent Job Description An exciting opportunity has arisen for an experienced Housing Officer to join a growing Housing Association supporting residents across North London and Hertfordshire. Working in a field-based role, you will deliver a high-quality tenancy management service to residents living within supported housing schemes, helping them sustain their tenancies while working alongside support providers and external agencies. Key Responsibilities Manage a portfolio of supported housing tenancies. Conduct tenancy sign-ups and tenancy terminations. Complete and monitor Housing Benefit applications. Manage rent and benefit-related queries. Investigate and resolve Anti-Social Behaviour cases. Work closely with support providers to ensure successful tenancy sustainment. Carry out scheme inspections and annual tenancy reviews. Liaise with local authorities, social services and partner agencies. Monitor void properties and support re-letting activities. Ensure compliance with housing legislation and organisational policies. About You You will have previous experience working within a Housing Association or Social Housing provider in a Housing Officer or similar role. You'll also possess: Strong tenancy management experience Housing Benefit knowledge Experience managing ASB cases Excellent communication skills Ability to work independently across multiple sites Strong organisational skills CIH Level 3 qualification (desirable) Understanding of Supported Housing (desirable) This is an excellent opportunity to join a supportive organisation committed to delivering outstanding housing services to vulnerable residents.
Jun 27, 2026
Full time
Housing Officer - Supported Housing Location: North London & Hertfordshire (Field Based) Salary: Up to 40,000 Job Type: Permanent Job Description An exciting opportunity has arisen for an experienced Housing Officer to join a growing Housing Association supporting residents across North London and Hertfordshire. Working in a field-based role, you will deliver a high-quality tenancy management service to residents living within supported housing schemes, helping them sustain their tenancies while working alongside support providers and external agencies. Key Responsibilities Manage a portfolio of supported housing tenancies. Conduct tenancy sign-ups and tenancy terminations. Complete and monitor Housing Benefit applications. Manage rent and benefit-related queries. Investigate and resolve Anti-Social Behaviour cases. Work closely with support providers to ensure successful tenancy sustainment. Carry out scheme inspections and annual tenancy reviews. Liaise with local authorities, social services and partner agencies. Monitor void properties and support re-letting activities. Ensure compliance with housing legislation and organisational policies. About You You will have previous experience working within a Housing Association or Social Housing provider in a Housing Officer or similar role. You'll also possess: Strong tenancy management experience Housing Benefit knowledge Experience managing ASB cases Excellent communication skills Ability to work independently across multiple sites Strong organisational skills CIH Level 3 qualification (desirable) Understanding of Supported Housing (desirable) This is an excellent opportunity to join a supportive organisation committed to delivering outstanding housing services to vulnerable residents.
Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation. Allocations Officer Public Sector - Local Authority Temporary Contract - 3 months with potential extensions Full Time - Monday to Friday, 35 hours per week Grade 8 - 22.02 per hour PAYE / 28.71 per hour Umbrella Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5) IT equipment provided ASAP Start The Role As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options. Key Responsibilities Advertise and allocate social housing properties, including shortlisting and progressing applicants Provide clear advice to residents on rehousing options, including private sector and intermediate housing Work with housing providers to manage nominations and ensure allocation targets are met Let temporary accommodation, including private rented and hostel placements Maintain accurate case records and provide performance data/reporting Collaborate with internal teams to reduce void periods and improve service delivery Support service improvement initiatives and policy reviews Handle enquiries, complaints, and correspondence from residents and stakeholders What We're Looking For Experience in a housing allocations or lettings environment (local authority, housing association or similar). Strong understanding of housing legislation , including Homelessness and Allocations frameworks Knowledge of Choice Based Lettings systems Ability to assess housing needs and match suitable accommodation Excellent communication and customer service skills Strong organisational skills with the ability to manage workload independently Confident using IT systems and maintaining accurate records Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 26, 2026
Contractor
Adecco are currently recruiting on behalf of a local authority for an experienced Allocations Officer to join a busy Housing Demand team. This is a fantastic opportunity to play a key role in delivering housing services and supporting residents to secure suitable accommodation. Allocations Officer Public Sector - Local Authority Temporary Contract - 3 months with potential extensions Full Time - Monday to Friday, 35 hours per week Grade 8 - 22.02 per hour PAYE / 28.71 per hour Umbrella Hybrid Working Arrangement - 2 to 3 days per week in office (Ealing, W5) IT equipment provided ASAP Start The Role As an Allocations Officer, you will be responsible for the effective delivery of the Housing Allocation Scheme, ensuring properties are allocated fairly and efficiently. You'll work closely with housing partners, applicants, and internal teams to manage lettings and support residents with their housing options. Key Responsibilities Advertise and allocate social housing properties, including shortlisting and progressing applicants Provide clear advice to residents on rehousing options, including private sector and intermediate housing Work with housing providers to manage nominations and ensure allocation targets are met Let temporary accommodation, including private rented and hostel placements Maintain accurate case records and provide performance data/reporting Collaborate with internal teams to reduce void periods and improve service delivery Support service improvement initiatives and policy reviews Handle enquiries, complaints, and correspondence from residents and stakeholders What We're Looking For Experience in a housing allocations or lettings environment (local authority, housing association or similar). Strong understanding of housing legislation , including Homelessness and Allocations frameworks Knowledge of Choice Based Lettings systems Ability to assess housing needs and match suitable accommodation Excellent communication and customer service skills Strong organisational skills with the ability to manage workload independently Confident using IT systems and maintaining accurate records Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Are you an experienced Housing Officer with a strong understanding of Part VII of the Housing Act 1996? We are working with a forward-thinking Local Authority seeking a skilled professional to join their Housing Service and play a key role in managing an increasing volume of statutory housing reviews and accommodation offers. This is an exciting opportunity to join a busy service during a period of transformation and make an immediate impact supporting vulnerable residents while ensuring legal compliance across homelessness decision-making. The Role You will be responsible for managing and determining reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based and delivered within statutory timescales. You will also oversee and make offers of suitable accommodation, including both Temporary Accommodation and settled housing solutions. Key Responsibilities Conduct statutory reviews under Part VII of the Housing Act 1996. Assess complex housing and homelessness cases and produce well-reasoned review decisions. Make offers of Temporary Accommodation and settled accommodation in line with legislation and policy. Ensure all decisions comply with current housing legislation, case law and best practice. Liaise with applicants, legal representatives, housing providers and internal stakeholders. Maintain accurate case records and provide clear written communication throughout the review process. About You To be successful in this role, you will have: Proven experience conducting reviews under Part VII of the Housing Act 1996. Experience making offers of accommodation under homelessness legislation, including Temporary Accommodation. Strong knowledge of homelessness legislation, guidance and case law. Excellent written decision-making and report-writing skills. The ability to manage a demanding caseload and work independently. Previous Local Authority housing experience. This is a fantastic opportunity to join a busy and evolving Housing Service where your expertise will be highly valued. You will play a crucial role in ensuring fair, lawful and timely decisions for residents seeking housing assistance.
Jun 25, 2026
Seasonal
Are you an experienced Housing Officer with a strong understanding of Part VII of the Housing Act 1996? We are working with a forward-thinking Local Authority seeking a skilled professional to join their Housing Service and play a key role in managing an increasing volume of statutory housing reviews and accommodation offers. This is an exciting opportunity to join a busy service during a period of transformation and make an immediate impact supporting vulnerable residents while ensuring legal compliance across homelessness decision-making. The Role You will be responsible for managing and determining reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based and delivered within statutory timescales. You will also oversee and make offers of suitable accommodation, including both Temporary Accommodation and settled housing solutions. Key Responsibilities Conduct statutory reviews under Part VII of the Housing Act 1996. Assess complex housing and homelessness cases and produce well-reasoned review decisions. Make offers of Temporary Accommodation and settled accommodation in line with legislation and policy. Ensure all decisions comply with current housing legislation, case law and best practice. Liaise with applicants, legal representatives, housing providers and internal stakeholders. Maintain accurate case records and provide clear written communication throughout the review process. About You To be successful in this role, you will have: Proven experience conducting reviews under Part VII of the Housing Act 1996. Experience making offers of accommodation under homelessness legislation, including Temporary Accommodation. Strong knowledge of homelessness legislation, guidance and case law. Excellent written decision-making and report-writing skills. The ability to manage a demanding caseload and work independently. Previous Local Authority housing experience. This is a fantastic opportunity to join a busy and evolving Housing Service where your expertise will be highly valued. You will play a crucial role in ensuring fair, lawful and timely decisions for residents seeking housing assistance.
We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 25, 2026
Contractor
We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jun 24, 2026
Full time
Information Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an Information Governance Officer to join our Governance & Assurance team. This is a fantastic opportunity for someone with a keen interest in data protection and compliance to play a key role in supporting data privacy practices across the organisation. You ll work closely with our Data Protection Manager, delivering day-to-day information governance activities, supporting colleagues with practical advice, and helping ensure we meet our legal and regulatory responsibilities. What you ll be doing What you ll be doing In this varied and rewarding role, you will: Manage data subject rights requests (including SARs) end-to-end, ensuring they are completed accurately and within statutory deadlines Provide first-line advice and guidance on data protection queries across the organisation Support the handling of personal data breaches, including logging, investigation support and follow-up actions Maintain key information governance records, including the Record of Processing Activities (RoPA) Monitor compliance with policies and processes, escalating risks where appropriate Support training and awareness activities to promote good data protection practices Assist with audits, reviews and regulatory reporting requirements What we re looking for We re looking for someone who is organised, detail-focused and confident working with processes and policy. You ll bring: Good working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles Experience in a data protection, information governance or compliance role Experience managing or supporting data subject rights requests or similar processes Strong organisational skills and the ability to manage competing priorities Clear, practical communication skills, with the confidence to advise colleagues The ability to work independently while knowing when to escalate more complex issues It would be great if you also have: Experience supporting data breaches, audits or compliance activity Knowledge of records management or data retention practices A relevant qualification (or willingness to work towards one, such as CIPP/E) Experience working in a regulated environment such as social housing Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 24, 2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Our client, Caerphilly council is looking for a housing advisor to join their team. Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance. Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation. Ensure that adequate homelessness prevention measures are carried out. Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out. Refer homeless households and authorise placements to the Emergency Housing team. Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc. Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases. Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services. Assist with the preparation of detailed reports on individual cases when required. Contribute to regular reviews/updates of the Homelessness policies and procedures. Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions. Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc. Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively. Responsible for the referral of households to benefit from financial assistance from various funding resources available. Ensure management of case files in an efficient manner in accordance with specified timescales. Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process. Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice. Act as an advocate in tenancy disputes between landlords and tenants. React immediately to legal challenges made on behalf of clients. Compile risk assessments on clients referred to the Emergency Housing Team. Participate in the Homelessness Out of Hours Standby service. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Jun 24, 2026
Seasonal
Our client, Caerphilly council is looking for a housing advisor to join their team. Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance. Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation. Ensure that adequate homelessness prevention measures are carried out. Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out. Refer homeless households and authorise placements to the Emergency Housing team. Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc. Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases. Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services. Assist with the preparation of detailed reports on individual cases when required. Contribute to regular reviews/updates of the Homelessness policies and procedures. Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions. Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc. Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively. Responsible for the referral of households to benefit from financial assistance from various funding resources available. Ensure management of case files in an efficient manner in accordance with specified timescales. Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process. Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice. Act as an advocate in tenancy disputes between landlords and tenants. React immediately to legal challenges made on behalf of clients. Compile risk assessments on clients referred to the Emergency Housing Team. Participate in the Homelessness Out of Hours Standby service. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
We are currently recruiting for an experienced Housing Support Officer to join a supported housing provider in Leicester on a temporary basis. This role is ideal for a housing professional with experience within social housing and supported housing environments, who can effectively balance tenancy management responsibilities with resident support. Key Responsibilities of a Housing Support Officer: Managing a caseload of residents within supported housing schemes. Delivering tenancy sustainment support to help residents maintain successful tenancies and achieve greater independence. Conducting property inspections, health and safety checks, and estate visits. Carrying out tenancy sign-ups, reviews, and ongoing tenancy management activities. Providing occasional 1-to-1 support sessions with residents to assess needs, monitor progress, and encourage positive outcomes. Supporting individuals with medium-level support needs, including those affected by: Mental health issues Drug and alcohol misuse Homelessness and housing instability Social exclusion and complex needs Identifying safeguarding concerns and making appropriate referrals where required. Working closely with support agencies, local authorities, healthcare professionals, and community organisations. Managing low-level anti-social behaviour cases and tenancy breaches in line with policy and procedure. Maintaining accurate records, support plans, risk assessments, and case notes. Essential Requirements: Previous experience working as a Supported Housing Officer, Housing Officer, Tenancy Support Officer, or similar role. Proven experience within a social housing or supported housing setting. Strong understanding of tenancy management, tenancy sustainment, and housing support. Experience conducting property inspections and resident welfare visits. Experience supporting vulnerable adults with mental health challenges, substance misuse issues, or other complex support needs. Knowledge of safeguarding procedures and relevant housing legislation. Excellent communication, interpersonal, and case management skills. Ability to work independently and manage a varied caseload What's on Offer: 28 hours per week Short term temporary cover open for extension Opportunity to work with a very reputable housing assocaiton Immediate start available If this Housing Support Officer role is of interest, please apply or contact (url removed)
Jun 24, 2026
Seasonal
We are currently recruiting for an experienced Housing Support Officer to join a supported housing provider in Leicester on a temporary basis. This role is ideal for a housing professional with experience within social housing and supported housing environments, who can effectively balance tenancy management responsibilities with resident support. Key Responsibilities of a Housing Support Officer: Managing a caseload of residents within supported housing schemes. Delivering tenancy sustainment support to help residents maintain successful tenancies and achieve greater independence. Conducting property inspections, health and safety checks, and estate visits. Carrying out tenancy sign-ups, reviews, and ongoing tenancy management activities. Providing occasional 1-to-1 support sessions with residents to assess needs, monitor progress, and encourage positive outcomes. Supporting individuals with medium-level support needs, including those affected by: Mental health issues Drug and alcohol misuse Homelessness and housing instability Social exclusion and complex needs Identifying safeguarding concerns and making appropriate referrals where required. Working closely with support agencies, local authorities, healthcare professionals, and community organisations. Managing low-level anti-social behaviour cases and tenancy breaches in line with policy and procedure. Maintaining accurate records, support plans, risk assessments, and case notes. Essential Requirements: Previous experience working as a Supported Housing Officer, Housing Officer, Tenancy Support Officer, or similar role. Proven experience within a social housing or supported housing setting. Strong understanding of tenancy management, tenancy sustainment, and housing support. Experience conducting property inspections and resident welfare visits. Experience supporting vulnerable adults with mental health challenges, substance misuse issues, or other complex support needs. Knowledge of safeguarding procedures and relevant housing legislation. Excellent communication, interpersonal, and case management skills. Ability to work independently and manage a varied caseload What's on Offer: 28 hours per week Short term temporary cover open for extension Opportunity to work with a very reputable housing assocaiton Immediate start available If this Housing Support Officer role is of interest, please apply or contact (url removed)
