Level 1 Service Desk Engineer Overview An exciting opportunity has arisen for an experienced Level 1 Service Desk Engineer to join a growing IT Managed Services team. This is a primarily remote position within a structured Level 0, Level 1 and Level 2 support environment. The Level 1 team manages the majority of incoming technical support requests, providing assistance to end users while working across a broad range of Microsoft technologies and enterprise environments. This role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career within a fast-paced Managed Services Provider (MSP). Alongside technical ability, attitude, collaboration, problem-solving and excellent customer service are highly valued. What You'll Be Doing Provide remote IT support to end users via phone and remote support tools Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues Log, manage and resolve support tickets with clear documentation Escalate complex issues to 2nd and 3rd Line Support where appropriate Support user and device administration across Microsoft 365, Entra ID and Intune Assist with onsite support, installations and project work when required Maintain and update technical knowledgebase documentation Ensure service levels (SLAs) and quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (eg ServiceNow) Basic TCP/IP Networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About You We're looking for someone who is: Self-motivated and proactive Passionate about delivering excellent customer service A logical and structured problem solver Comfortable working independently in a remote environment Collaborative, adaptable and eager to learn Looking to develop a long-term career within IT Essential Experience Minimum of 3 years' experience in an IT Service Desk or IT Support role Experience providing both remote and onsite support Strong Microsoft 365 support experience Experience with device management and troubleshooting Good understanding of SLAs, KPIs and IT ticketing processes Location & Working Pattern Home-based (UK) Must be able to commute to Godalming, Surrey for one mandatory office week each month During office weeks, you'll gain hands-on experience including device builds, imaging and collaboration with senior engineers Occasional travel to a customer site near Heathrow for onsite support, troubleshooting and installations Working Hours 37.5 hours per week, Monday to Friday, working on a rotating shift pattern: Early: 7:00am - 3:30pm Mid: 9:00am - 5:30pm Late: 10:30am - 7:00pm Flexibility to work all shifts is essential. Benefits 25 days annual leave plus bank holidays, rising to 28 days with service Private medical insurance Life assurance (4x salary) Pension with employer matching up to 5% Holiday buy scheme (purchase up to one additional week) Homeworking allowance (£300 setup plus £100 annually) Paid charity volunteering day Dog-friendly office with free parking TechScheme and CycleScheme Quarterly company-funded training lunches Excellent opportunities for technical development and career progression Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jul 01, 2026
Full time
Level 1 Service Desk Engineer Overview An exciting opportunity has arisen for an experienced Level 1 Service Desk Engineer to join a growing IT Managed Services team. This is a primarily remote position within a structured Level 0, Level 1 and Level 2 support environment. The Level 1 team manages the majority of incoming technical support requests, providing assistance to end users while working across a broad range of Microsoft technologies and enterprise environments. This role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career within a fast-paced Managed Services Provider (MSP). Alongside technical ability, attitude, collaboration, problem-solving and excellent customer service are highly valued. What You'll Be Doing Provide remote IT support to end users via phone and remote support tools Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues Log, manage and resolve support tickets with clear documentation Escalate complex issues to 2nd and 3rd Line Support where appropriate Support user and device administration across Microsoft 365, Entra ID and Intune Assist with onsite support, installations and project work when required Maintain and update technical knowledgebase documentation Ensure service levels (SLAs) and quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (eg ServiceNow) Basic TCP/IP Networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About You We're looking for someone who is: Self-motivated and proactive Passionate about delivering excellent customer service A logical and structured problem solver Comfortable working independently in a remote environment Collaborative, adaptable and eager to learn Looking to develop a long-term career within IT Essential Experience Minimum of 3 years' experience in an IT Service Desk or IT Support role Experience providing both remote and onsite support Strong Microsoft 365 support experience Experience with device management and troubleshooting Good understanding of SLAs, KPIs and IT ticketing processes Location & Working Pattern Home-based (UK) Must be able to commute to Godalming, Surrey for one mandatory office week each month During office weeks, you'll gain hands-on experience including device builds, imaging and collaboration with senior engineers Occasional travel to a customer site near Heathrow for onsite support, troubleshooting and installations Working Hours 37.5 hours per week, Monday to Friday, working on a rotating shift pattern: Early: 7:00am - 3:30pm Mid: 9:00am - 5:30pm Late: 10:30am - 7:00pm Flexibility to work all shifts is essential. Benefits 25 days annual leave plus bank holidays, rising to 28 days with service Private medical insurance Life assurance (4x salary) Pension with employer matching up to 5% Holiday buy scheme (purchase up to one additional week) Homeworking allowance (£300 setup plus £100 annually) Paid charity volunteering day Dog-friendly office with free parking TechScheme and CycleScheme Quarterly company-funded training lunches Excellent opportunities for technical development and career progression Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Deskside Support Analyst Job Advertisement : Deskside Support Analyst Location : London Contract Type: Permanent, fully in the office Salary: 35,000 - 37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do : As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support Systems / Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience Track all requests maintaining ownership of the issue and providing consistent and timely resolutions. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance Provide advice, direction and support to all users including executive members, board members and guests in professional manner Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must. Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills : Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint) Proficiency in troubleshooting Windows 11 and common productivity tools Excellent knowledge of Intune including Autopilot laptop build Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills : Provide ad-hoc AV support for meetings and conferences Using service management tools to manage, update, escalate and create new Incident and Problem records Support, admin and replacement of smart devices, including tablets Installation, configuration and administration hardware (Dell) Maintenance and troubleshooting of MF Printers as directed by technical resources. Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies : Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense Excellent communication skills Ability to articulate technical information to a non-technical audience Excellent documentation and analytical skills Good verbal and written communication skills Excellent troubleshooting and problem resolution skills Able to work well to pressurised deadlines Excellent timekeeper and logical thinker To Apply : Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 30, 2026
Full time
Deskside Support Analyst Job Advertisement : Deskside Support Analyst Location : London Contract Type: Permanent, fully in the office Salary: 35,000 - 37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do : As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support Systems / Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience Track all requests maintaining ownership of the issue and providing consistent and timely resolutions. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance Provide advice, direction and support to all users including executive members, board members and guests in professional manner Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must. Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills : Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint) Proficiency in troubleshooting Windows 11 and common productivity tools Excellent knowledge of Intune including Autopilot laptop build Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills : Provide ad-hoc AV support for meetings and conferences Using service management tools to manage, update, escalate and create new Incident and Problem records Support, admin and replacement of smart devices, including tablets Installation, configuration and administration hardware (Dell) Maintenance and troubleshooting of MF Printers as directed by technical resources. Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies : Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense Excellent communication skills Ability to articulate technical information to a non-technical audience Excellent documentation and analytical skills Good verbal and written communication skills Excellent troubleshooting and problem resolution skills Able to work well to pressurised deadlines Excellent timekeeper and logical thinker To Apply : Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
1st Line Service Desk Engineer / IT Support Analyst Salary: £28k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales. This opportunity would suit candidates currently working as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer, IT Support Technician or Technical Support Analyst who are looking to further develop their technical skills within a professional and supportive managed services environment. You ll be joining a collaborative service desk team responsible for providing front-line technical support to a wide range of customers across both public and private sector organisations. The role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: • Provide 1st line technical support via phone, email and remote support tools • Log, manage and resolve incidents and service requests efficiently • Troubleshoot hardware, software and desktop-related issues • Support Microsoft Office, Outlook and Windows operating systems • Escalate more complex technical issues where appropriate • Maintain accurate ticket updates, documentation and customer communication • Deliver excellent customer service throughout the support process • Assist with user account administration and basic system support • Contribute to knowledge sharing and continuous improvement within the team • Work collaboratively with 2nd and 3rd line support engineers Skills & Experience Required: • Previous experience within an IT support, service desk, helpdesk or technical support environment • Strong customer service and communication skills • Good troubleshooting and problem-solving ability • Knowledge of Windows desktop operating systems • Experience supporting Microsoft Office applications and Outlook • Ability to work effectively within a fast-paced support environment • Positive attitude and willingness to learn new technologies Desirable Experience: • Active Directory user administration • Microsoft 365 support exposure • Experience using ITSM or ticketing systems • Remote support tools experience • Basic networking knowledge including DNS, DHCP and WiFi • Exposure to backup, antivirus or virtualisation technologies • MSP or managed services experience This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Jun 30, 2026
Full time
1st Line Service Desk Engineer / IT Support Analyst Salary: £28k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing Managed Services Provider is looking for a motivated and customer-focused 1st Line Service Desk Engineer / IT Support Analyst to join its expanding support team in South Wales. This opportunity would suit candidates currently working as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer, IT Support Technician or Technical Support Analyst who are looking to further develop their technical skills within a professional and supportive managed services environment. You ll be joining a collaborative service desk team responsible for providing front-line technical support to a wide range of customers across both public and private sector organisations. The role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: • Provide 1st line technical support via phone, email and remote support tools • Log, manage and resolve incidents and service requests efficiently • Troubleshoot hardware, software and desktop-related issues • Support Microsoft Office, Outlook and Windows operating systems • Escalate more complex technical issues where appropriate • Maintain accurate ticket updates, documentation and customer communication • Deliver excellent customer service throughout the support process • Assist with user account administration and basic system support • Contribute to knowledge sharing and continuous improvement within the team • Work collaboratively with 2nd and 3rd line support engineers Skills & Experience Required: • Previous experience within an IT support, service desk, helpdesk or technical support environment • Strong customer service and communication skills • Good troubleshooting and problem-solving ability • Knowledge of Windows desktop operating systems • Experience supporting Microsoft Office applications and Outlook • Ability to work effectively within a fast-paced support environment • Positive attitude and willingness to learn new technologies Desirable Experience: • Active Directory user administration • Microsoft 365 support exposure • Experience using ITSM or ticketing systems • Remote support tools experience • Basic networking knowledge including DNS, DHCP and WiFi • Exposure to backup, antivirus or virtualisation technologies • MSP or managed services experience This role would suit candidates currently working as a Service Desk Analyst, Helpdesk Engineer, 1st Line Support Engineer, IT Support Technician, Technical Support Analyst or IT Support Administrator who are looking to continue developing their career within a growing and technology-focused managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
2nd Line IT Support Engineer / Analyst Salary: £35k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing and well-established Managed Services Provider is looking for a customer-focused 2nd / 3rd Line IT Support Engineer / IT Support Analyst to join its expanding technical services team in South Wales. This opportunity would suit an experienced IT Support Engineer, 2nd Line Support Engineer, Technical Support Engineer, Infrastructure Support Engineer or IT Support Analyst with experience supporting Microsoft 365 environments within an MSP, service desk or multi-user technical environment. Working within a collaborative support team, you ll provide high-quality 2nd and some 3rd line support to a range of public and private sector customers, taking ownership of incidents through to resolution whilst contributing to service improvement, customer support and operational technical delivery. The environment is Microsoft-focused and offers excellent exposure to Microsoft 365, Intune, Entra ID, Azure-based technologies, endpoint management, infrastructure support and modern workplace environments. Key Responsibilities: • Deliver high-quality 2nd line technical support across desktop, server and cloud environments • Troubleshoot and resolve hardware, software and infrastructure-related issues • Support Microsoft 365, Active Directory, Entra ID and endpoint management technologies • Assist with device management, OS deployment and enterprise MDM solutions • Support Windows desktop and server environments • Work closely with customers and internal teams to deliver excellent technical support and service outcomes • Assist with customer onboarding, technical implementations and infrastructure changes • Take ownership of technical issues and see them through to resolution • Maintain and improve technical documentation, support processes and knowledge sharing • Contribute to continuous service improvement initiatives • Participate in an on-call rota for out-of-hours support Skills & Experience Required: • Previous experience within a 2nd line IT support, infrastructure support or technical support role • Strong troubleshooting and problem-solving skills • Experience supporting Microsoft 365 environments • Knowledge of Active Directory / Entra ID administration • Experience supporting Windows desktop and server technologies • Exposure to Intune, AutoPilot or endpoint management technologies • Understanding of networking fundamentals including LAN/WAN, DNS, DHCP and WiFi • Excellent communication and customer service skills • Experience working within an MSP, managed services or multi-customer environment would be highly beneficial Desirable Experience: • Azure or AWS exposure • VMware or Hyper-V virtualisation technologies • PowerShell scripting or automation experience • ITIL awareness or certification • Backup and recovery technologies • Experience supporting modern workplace or cloud-first environments This role would suit candidates currently working as a 2nd Line Engineer, IT Support Engineer, Infrastructure Engineer, Service Desk Engineer, Technical Support Analyst or MSP Support Engineer who are looking to further develop their technical skills within a growing managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Jun 30, 2026
Full time
2nd Line IT Support Engineer / Analyst Salary: £35k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing and well-established Managed Services Provider is looking for a customer-focused 2nd / 3rd Line IT Support Engineer / IT Support Analyst to join its expanding technical services team in South Wales. This opportunity would suit an experienced IT Support Engineer, 2nd Line Support Engineer, Technical Support Engineer, Infrastructure Support Engineer or IT Support Analyst with experience supporting Microsoft 365 environments within an MSP, service desk or multi-user technical environment. Working within a collaborative support team, you ll provide high-quality 2nd and some 3rd line support to a range of public and private sector customers, taking ownership of incidents through to resolution whilst contributing to service improvement, customer support and operational technical delivery. The environment is Microsoft-focused and offers excellent exposure to Microsoft 365, Intune, Entra ID, Azure-based technologies, endpoint management, infrastructure support and modern workplace environments. Key Responsibilities: • Deliver high-quality 2nd line technical support across desktop, server and cloud environments • Troubleshoot and resolve hardware, software and infrastructure-related issues • Support Microsoft 365, Active Directory, Entra ID and endpoint management technologies • Assist with device management, OS deployment and enterprise MDM solutions • Support Windows desktop and server environments • Work closely with customers and internal teams to deliver excellent technical support and service outcomes • Assist with customer onboarding, technical implementations and infrastructure changes • Take ownership of technical issues and see them through to resolution • Maintain and improve technical documentation, support processes and knowledge sharing • Contribute to continuous service improvement initiatives • Participate in an on-call rota for out-of-hours support Skills & Experience Required: • Previous experience within a 2nd line IT support, infrastructure support or technical support role • Strong troubleshooting and problem-solving skills • Experience supporting Microsoft 365 environments • Knowledge of Active Directory / Entra ID administration • Experience supporting Windows desktop and server technologies • Exposure to Intune, AutoPilot or endpoint management technologies • Understanding of networking fundamentals including LAN/WAN, DNS, DHCP and WiFi • Excellent communication and customer service skills • Experience working within an MSP, managed services or multi-customer environment would be highly beneficial Desirable Experience: • Azure or AWS exposure • VMware or Hyper-V virtualisation technologies • PowerShell scripting or automation experience • ITIL awareness or certification • Backup and recovery technologies • Experience supporting modern workplace or cloud-first environments This role would suit candidates currently working as a 2nd Line Engineer, IT Support Engineer, Infrastructure Engineer, Service Desk Engineer, Technical Support Analyst or MSP Support Engineer who are looking to further develop their technical skills within a growing managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
1st Line IT Support Analyst Location: Camberley (Office-based) Job Type: Permanent Salary: 28,000 - 30,000 + Excellent Benefits Kick-start or develop your IT support career We're looking for a customer-focused 1st Line IT Support Analyst to join a growing Managed Services team supporting a diverse portfolio of business customers across the UK. This is an excellent opportunity for someone with previous IT support experience who enjoys solving technical issues, delivering outstanding customer service and developing their technical skills within a collaborative, fast-paced environment. You'll be the first point of contact for customers, resolving a wide range of IT issues while working closely with experienced 2nd and 3rd Line Engineers. If you're passionate about technology, enjoy learning, and want to build a long-term career in IT, we'd love to hear from you. Your responsibilities will include: Acting as the first point of contact for IT support queries via phone, email and service desk. Logging, categorising and prioritising incidents using the ticketing system. Troubleshooting hardware, software, Microsoft 365 and networking issues. Resolving common support requests including password resets, user account administration and software installations. Escalating more complex issues to specialist support teams with clear documentation. Monitoring alerts and proactively identifying potential issues before they impact customers. Keeping customers informed throughout the lifecycle of their support requests. Maintaining accurate documentation and contributing to the knowledge base. Working to agreed Service Level Agreements (SLAs) while delivering an exceptional customer experience. Collaborating with colleagues across the wider IT support function to achieve successful outcomes. About you - You'll ideally have: Previous experience in a 1st Line IT Support or Service Desk role. Good knowledge of Windows and/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication and customer service skills. Strong problem-solving abilities with good attention to detail. A willingness to learn, develop and work as part of a supportive team. Benefits include: Generous annual leave Birthday day off Company pension with employer contribution Private health and dental support Employee Assistance Programme Life assurance Employee discounts platform Cycle to Work scheme Team incentives and recognition programmes Paid volunteering day Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
Jun 30, 2026
Full time
1st Line IT Support Analyst Location: Camberley (Office-based) Job Type: Permanent Salary: 28,000 - 30,000 + Excellent Benefits Kick-start or develop your IT support career We're looking for a customer-focused 1st Line IT Support Analyst to join a growing Managed Services team supporting a diverse portfolio of business customers across the UK. This is an excellent opportunity for someone with previous IT support experience who enjoys solving technical issues, delivering outstanding customer service and developing their technical skills within a collaborative, fast-paced environment. You'll be the first point of contact for customers, resolving a wide range of IT issues while working closely with experienced 2nd and 3rd Line Engineers. If you're passionate about technology, enjoy learning, and want to build a long-term career in IT, we'd love to hear from you. Your responsibilities will include: Acting as the first point of contact for IT support queries via phone, email and service desk. Logging, categorising and prioritising incidents using the ticketing system. Troubleshooting hardware, software, Microsoft 365 and networking issues. Resolving common support requests including password resets, user account administration and software installations. Escalating more complex issues to specialist support teams with clear documentation. Monitoring alerts and proactively identifying potential issues before they impact customers. Keeping customers informed throughout the lifecycle of their support requests. Maintaining accurate documentation and contributing to the knowledge base. Working to agreed Service Level Agreements (SLAs) while delivering an exceptional customer experience. Collaborating with colleagues across the wider IT support function to achieve successful outcomes. About you - You'll ideally have: Previous experience in a 1st Line IT Support or Service Desk role. Good knowledge of Windows and/or macOS operating systems. Experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender. Familiarity with Active Directory and user administration. Experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications. Excellent communication and customer service skills. Strong problem-solving abilities with good attention to detail. A willingness to learn, develop and work as part of a supportive team. Benefits include: Generous annual leave Birthday day off Company pension with employer contribution Private health and dental support Employee Assistance Programme Life assurance Employee discounts platform Cycle to Work scheme Team incentives and recognition programmes Paid volunteering day Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
Junior Network Support Analyst - New Role 27,500 (rising to 30,000) plus excellent benefits. A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development! Suitable candidates will have the folloiwng: Experience in a 1st or 2nd Line support role providing support on networking issues. Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include: Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. Exposure to/experience of the following would be highly advantageous: Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
Jun 27, 2026
Full time
Junior Network Support Analyst - New Role 27,500 (rising to 30,000) plus excellent benefits. A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development! Suitable candidates will have the folloiwng: Experience in a 1st or 2nd Line support role providing support on networking issues. Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include: Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. Exposure to/experience of the following would be highly advantageous: Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 26, 2026
Full time
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
IT Service Desk / Business Systems Associate 35,000 - 45,000 + profit share + 25 days holiday Office-based, with occasional travel as needed. Newbury, Berkshire Are you a proactive problem-solver with a passion for business systems and technology? Deerfoot Recruitment is partnering with a rapidly growing, dynamic wholesale specialist to find a dedicated professional to join their head office team in Newbury. This is an opportunity to step into a pivotal role where you will directly influence the continuous improvement of core business applications. Working within a fast-paced IT service desk environment, you will bridge the gap between internal departments and external technical suppliers, ensuring critical systems run seamlessly while supporting exciting new technical initiatives. Key responsibilities System Administration & Support: Deliver day-to-day administration for core ERP, CRM, and reporting systems, while promptly responding to incidents and monitoring performance. Supplier Coordination: Liaison with external suppliers to coordinate, test, and document scheduled releases, system updates, patches, and deployments with minimal operational disruption. Cross-Department Collaboration: Partner with internal teams (Sales, Procurement, Operations, and Finance) to gather requirements for enhancements, support UAT, and contribute to process improvement initiatives. Documentation & Data Integrity: Maintain comprehensive system documentation, update user guides, and ensure strict data consistency across all supported platforms. Key skills and requirements Essential Criteria: Exceptional communication and organisational skills, proficiency in Microsoft Office (Excel, Word, Outlook), a strong attention to detail, and a full UK driving licence to accommodate occasional travel. Desirable Extras: Previous experience in application support or the wholesale sector, familiarity with ERP/CRM platforms (such as NetSuite, Sage, or Phocas), reporting tools (Power BI), basic SQL queries, PowerShell, Linux, or ITIL/project methodologies. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional development and career growth. You'll also benefit from structured training across both off-the-shelf and bespoke systems, plus a supportive and collaborative working environment in modern office facilities in Newbury with excellent transport links. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, IT Support Analyst, IT Support Engineer, IT Support Technician, Service Desk Engineer, 2nd Line IT Support, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Phocas, Power BI, SQL, PowerShell, Linux, ITIL. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 26, 2026
Full time
IT Service Desk / Business Systems Associate 35,000 - 45,000 + profit share + 25 days holiday Office-based, with occasional travel as needed. Newbury, Berkshire Are you a proactive problem-solver with a passion for business systems and technology? Deerfoot Recruitment is partnering with a rapidly growing, dynamic wholesale specialist to find a dedicated professional to join their head office team in Newbury. This is an opportunity to step into a pivotal role where you will directly influence the continuous improvement of core business applications. Working within a fast-paced IT service desk environment, you will bridge the gap between internal departments and external technical suppliers, ensuring critical systems run seamlessly while supporting exciting new technical initiatives. Key responsibilities System Administration & Support: Deliver day-to-day administration for core ERP, CRM, and reporting systems, while promptly responding to incidents and monitoring performance. Supplier Coordination: Liaison with external suppliers to coordinate, test, and document scheduled releases, system updates, patches, and deployments with minimal operational disruption. Cross-Department Collaboration: Partner with internal teams (Sales, Procurement, Operations, and Finance) to gather requirements for enhancements, support UAT, and contribute to process improvement initiatives. Documentation & Data Integrity: Maintain comprehensive system documentation, update user guides, and ensure strict data consistency across all supported platforms. Key skills and requirements Essential Criteria: Exceptional communication and organisational skills, proficiency in Microsoft Office (Excel, Word, Outlook), a strong attention to detail, and a full UK driving licence to accommodate occasional travel. Desirable Extras: Previous experience in application support or the wholesale sector, familiarity with ERP/CRM platforms (such as NetSuite, Sage, or Phocas), reporting tools (Power BI), basic SQL queries, PowerShell, Linux, or ITIL/project methodologies. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional development and career growth. You'll also benefit from structured training across both off-the-shelf and bespoke systems, plus a supportive and collaborative working environment in modern office facilities in Newbury with excellent transport links. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, IT Support Analyst, IT Support Engineer, IT Support Technician, Service Desk Engineer, 2nd Line IT Support, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Phocas, Power BI, SQL, PowerShell, Linux, ITIL. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Jun 26, 2026
Contractor
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Infrastructure Analyst Gloucester Overview The client provides end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. The company also supports clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply They are seeking to appoint an Infrastructure Analyst to join our expanding technical team. This is a hands-on, customer-facing role where you will act as a key point of contact for our managed service clients. You will be responsible for handling incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will be expected to work independently when required, managing your workload in an organised and efficient manner. As an Infrastructure Analyst, you will communicate regularly with both internal stakeholders and managed service clients. You will play a key role in supporting the wider service desk team, using strong problem-solving skills to diagnose and resolve technical issues. The role is based in our Gloucester office, with occasional travel to customer and data centre sites across the UK. Key Responsibilities The key responsibilities for this role include: Acting as a second line support engineer for managed service clients. Logging, managing, and resolving incidents and service requests within agreed service levels. Troubleshooting issues across end-client servers, networks, and cloud platforms. Providing remote and occasional on-site support to clients. Escalating more complex issues to senior engineers where required. Ensuring the successful management, support, and maintenance across the entire Cloud infrastructure platform (compute, network, storage). Instigate and orchestrate changes to both Client side and the Cloud infrastructures, in line with the companies and client specific change control processes. Facilitate and contribute to the delivery of technical projects and work packages for the company and its clients. Comply with all company and ISO policies, audit, and legal requirements such as Health & Safety, Data Protection Act, etc. Experience The Infrastructure Engineer should have demonstrable experience of use and support of the following systems and platforms: A strong customer service mindset with clear communication skills A logical and methodical approach to troubleshooting A willingness to learn and develop into a broader infrastructure role The ability to manage workload and prioritise effectively A positive, proactive attitude within a team environment It would also be beneficial to have some experience of the following: Backup technologies (Veeam/Arcserve) VMware ESXi Microsoft Hyper-V HaloPSA Anti-virus technologies (Sophos) Web and E-mail Security (Mimecast) PRTG Monitoring Datto RMM Multi-factor authentication Windows technologies (Server/AD/ADFS/GPO) SAN Technologies (HPE/Seagate/Dell) Microsoft Office 365 If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply For more information, please contact Giles Churchill at Amida
Jun 24, 2026
Full time
Infrastructure Analyst Gloucester Overview The client provides end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. The company also supports clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply They are seeking to appoint an Infrastructure Analyst to join our expanding technical team. This is a hands-on, customer-facing role where you will act as a key point of contact for our managed service clients. You will be responsible for handling incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will be expected to work independently when required, managing your workload in an organised and efficient manner. As an Infrastructure Analyst, you will communicate regularly with both internal stakeholders and managed service clients. You will play a key role in supporting the wider service desk team, using strong problem-solving skills to diagnose and resolve technical issues. The role is based in our Gloucester office, with occasional travel to customer and data centre sites across the UK. Key Responsibilities The key responsibilities for this role include: Acting as a second line support engineer for managed service clients. Logging, managing, and resolving incidents and service requests within agreed service levels. Troubleshooting issues across end-client servers, networks, and cloud platforms. Providing remote and occasional on-site support to clients. Escalating more complex issues to senior engineers where required. Ensuring the successful management, support, and maintenance across the entire Cloud infrastructure platform (compute, network, storage). Instigate and orchestrate changes to both Client side and the Cloud infrastructures, in line with the companies and client specific change control processes. Facilitate and contribute to the delivery of technical projects and work packages for the company and its clients. Comply with all company and ISO policies, audit, and legal requirements such as Health & Safety, Data Protection Act, etc. Experience The Infrastructure Engineer should have demonstrable experience of use and support of the following systems and platforms: A strong customer service mindset with clear communication skills A logical and methodical approach to troubleshooting A willingness to learn and develop into a broader infrastructure role The ability to manage workload and prioritise effectively A positive, proactive attitude within a team environment It would also be beneficial to have some experience of the following: Backup technologies (Veeam/Arcserve) VMware ESXi Microsoft Hyper-V HaloPSA Anti-virus technologies (Sophos) Web and E-mail Security (Mimecast) PRTG Monitoring Datto RMM Multi-factor authentication Windows technologies (Server/AD/ADFS/GPO) SAN Technologies (HPE/Seagate/Dell) Microsoft Office 365 If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply For more information, please contact Giles Churchill at Amida
Hays Specialist Recruitment
Cookstown, County Tyrone
Job Title: Business Systems Engineer - ERP & CRM Location: Northern Ireland (Hybrid: Cookstown & Monkstown) Employment Type: Full-Time, Permanent Sector: Technology & Analytics/IT Support/Business Systems Salary: Competitive + Benefits Key Responsibilities: Provide 2nd and 3rd line support for ERP and CRM systems. Develop and implement technical solutions including data migration, permission sets, custom objects, reports, and analytics. Collaborate with internal teams and external contractors to deliver roadmap projects. Create and maintain system documentation and user training materials. Support business improvement initiatives and mentor support staff. Participate in change management and system life cycle activities. Occasionally provide out-of-hours support. Essential Skills & Experience: Degree in Computing or 2+ years of relevant experience. Strong SQL and database management skills. Advanced Excel proficiency. Experience with Power BI or similar BI tools. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Desirable: Experience with large datasets and data modelling. Familiarity with Crystal Reports, PLSQL, and ITIL practices. Clean driving licence and willingness to travel occasionally. Benefits: Hybrid working model (3 days onsite). Opportunity to work on global projects. Career development and training support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 08, 2025
Full time
Job Title: Business Systems Engineer - ERP & CRM Location: Northern Ireland (Hybrid: Cookstown & Monkstown) Employment Type: Full-Time, Permanent Sector: Technology & Analytics/IT Support/Business Systems Salary: Competitive + Benefits Key Responsibilities: Provide 2nd and 3rd line support for ERP and CRM systems. Develop and implement technical solutions including data migration, permission sets, custom objects, reports, and analytics. Collaborate with internal teams and external contractors to deliver roadmap projects. Create and maintain system documentation and user training materials. Support business improvement initiatives and mentor support staff. Participate in change management and system life cycle activities. Occasionally provide out-of-hours support. Essential Skills & Experience: Degree in Computing or 2+ years of relevant experience. Strong SQL and database management skills. Advanced Excel proficiency. Experience with Power BI or similar BI tools. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Desirable: Experience with large datasets and data modelling. Familiarity with Crystal Reports, PLSQL, and ITIL practices. Clean driving licence and willingness to travel occasionally. Benefits: Hybrid working model (3 days onsite). Opportunity to work on global projects. Career development and training support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This company is seeking a talented and motivated IFS Analyst to join its dynamic IT team. With a competitive salary of up to £50,000, this role offers the chance to contribute to innovative projects, collaborate across departments, and play a key role in advancing the company's ERP platform. If you're looking for a position where your skills will be valued and your career can thrive, this could be the perfect match for you. What You Will Do: - Translate business requirements into effective IFS functional solutions that align with both immediate needs and long-term goals. - Analyse IFS modules to optimise business processes, ensuring best practices are followed. - Analyse current business practices to identify opportunities for improvement and propose efficient solutions using IFS functionality. - Support the implementation of new IFS releases, service updates, and customisations, including regression and user acceptance testing. - Provide 2nd and 3rd line support for the IFS system and connected business applications, troubleshooting issues and delivering resolutions. - Plan and execute data migration activities, ensuring data integrity and accuracy while adapting processes as the business evolves. What You Will Bring: - Minimum of 2+ years of hands-on experience as a Functional expert in IFS, preferably in Cloud or Aurena. - Solid understanding of core IFS modules and a willingness to develop expertise further. - Demonstrable ability to translate business requirements into practical and efficient IFS solutions. - Experience in data migration and management using IFS and external data sources. - Exceptional communication skills and a proven ability to collaborate with stakeholders and work effectively within a team structure. As an IFS Analyst, you'll be instrumental in driving improvements and efficiencies across the business while contributing to the development of the ERP platform. This company is renowned for its innovative approach and commitment to excellence, making this role an exciting opportunity for someone passionate about technology and process optimisation. Location: This role is based on-site, offering a collaborative environment and access to state-of-the-art facilities. Interested?: If you're ready to make a real impact and grow your career as an IFS Analyst, don't wait! Apply today and take the first step towards an exciting new chapter in your professional journey. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Oct 07, 2025
Full time
Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This company is seeking a talented and motivated IFS Analyst to join its dynamic IT team. With a competitive salary of up to £50,000, this role offers the chance to contribute to innovative projects, collaborate across departments, and play a key role in advancing the company's ERP platform. If you're looking for a position where your skills will be valued and your career can thrive, this could be the perfect match for you. What You Will Do: - Translate business requirements into effective IFS functional solutions that align with both immediate needs and long-term goals. - Analyse IFS modules to optimise business processes, ensuring best practices are followed. - Analyse current business practices to identify opportunities for improvement and propose efficient solutions using IFS functionality. - Support the implementation of new IFS releases, service updates, and customisations, including regression and user acceptance testing. - Provide 2nd and 3rd line support for the IFS system and connected business applications, troubleshooting issues and delivering resolutions. - Plan and execute data migration activities, ensuring data integrity and accuracy while adapting processes as the business evolves. What You Will Bring: - Minimum of 2+ years of hands-on experience as a Functional expert in IFS, preferably in Cloud or Aurena. - Solid understanding of core IFS modules and a willingness to develop expertise further. - Demonstrable ability to translate business requirements into practical and efficient IFS solutions. - Experience in data migration and management using IFS and external data sources. - Exceptional communication skills and a proven ability to collaborate with stakeholders and work effectively within a team structure. As an IFS Analyst, you'll be instrumental in driving improvements and efficiencies across the business while contributing to the development of the ERP platform. This company is renowned for its innovative approach and commitment to excellence, making this role an exciting opportunity for someone passionate about technology and process optimisation. Location: This role is based on-site, offering a collaborative environment and access to state-of-the-art facilities. Interested?: If you're ready to make a real impact and grow your career as an IFS Analyst, don't wait! Apply today and take the first step towards an exciting new chapter in your professional journey. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
Oct 07, 2025
Full time
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
2nd Line Technical Support - Asset Management My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware asset management processes and systems. Key Tasks Ensure a range of IT information is processed in accordance with policies and procedures. Investigate a range of IT issues. Advise users on systems/policy. Develop or adapt a range of software/web pages/information reports, install/maintain a range of hardware and software, analyse a range of information/data, deliver IT training. Carry out asset management tasks across the life cycle of Trust IT hardware. Develop an understanding of Digital (IT) asset management functions and requirements. Hardware assets include but are not limited to computer assets, network assets, removable storage assets, peripheral assets, printers and scanners. For this role you MUST be able to drive and have your own transport. Expenses will be paid for all miles travelled. Essential Skills Minimum 2 years in IT support experience. Can Setup and maintain theConfiguration Management Database (CMDB), detailing all hardware assets across the Trust. MS Windows Operating Systems. Windows Server and Active Directory. LAN, WAN, wireless networking, and structured cabling topologies. MS Office applications. PC architecture. Backup software, and remote access software applications. Diploma in IT or equivalent knowledge/experience ECDL or equivalent knowledge. Can communicate technical information to non technical staff Communicates well with staff at all levels of the organisation and show tact and discretion. Ability to travel between sites (full driving licence/own car). Must be an excellent communicator. Desirable Skills TCP/IP networking. Network management systems and network monitoring. Computer aided dispatch systems and their associated interfaces. Radio systems, including analogue and digital services. Telephony systems, including analogue and digital services. This is a great role and a good opportunity to secure a long term contract. I have interview slots ready to be filled so get in touch ASAP to find out more details on the role, Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Oct 07, 2025
Contractor
2nd Line Technical Support - Asset Management My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware asset management processes and systems. Key Tasks Ensure a range of IT information is processed in accordance with policies and procedures. Investigate a range of IT issues. Advise users on systems/policy. Develop or adapt a range of software/web pages/information reports, install/maintain a range of hardware and software, analyse a range of information/data, deliver IT training. Carry out asset management tasks across the life cycle of Trust IT hardware. Develop an understanding of Digital (IT) asset management functions and requirements. Hardware assets include but are not limited to computer assets, network assets, removable storage assets, peripheral assets, printers and scanners. For this role you MUST be able to drive and have your own transport. Expenses will be paid for all miles travelled. Essential Skills Minimum 2 years in IT support experience. Can Setup and maintain theConfiguration Management Database (CMDB), detailing all hardware assets across the Trust. MS Windows Operating Systems. Windows Server and Active Directory. LAN, WAN, wireless networking, and structured cabling topologies. MS Office applications. PC architecture. Backup software, and remote access software applications. Diploma in IT or equivalent knowledge/experience ECDL or equivalent knowledge. Can communicate technical information to non technical staff Communicates well with staff at all levels of the organisation and show tact and discretion. Ability to travel between sites (full driving licence/own car). Must be an excellent communicator. Desirable Skills TCP/IP networking. Network management systems and network monitoring. Computer aided dispatch systems and their associated interfaces. Radio systems, including analogue and digital services. Telephony systems, including analogue and digital services. This is a great role and a good opportunity to secure a long term contract. I have interview slots ready to be filled so get in touch ASAP to find out more details on the role, Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Support Analyst, Support Engineer, COR7363A Joining this established and highly successful company just outside of High Wycombe, the Support Analyst / Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst / Support Engineer will provide 1st and 2nd line IT support to circa 100 users, to help ensure the click apply for full job details
Oct 06, 2025
Full time
Support Analyst, Support Engineer, COR7363A Joining this established and highly successful company just outside of High Wycombe, the Support Analyst / Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst / Support Engineer will provide 1st and 2nd line IT support to circa 100 users, to help ensure the click apply for full job details
Job Description Service Analysis Engineer Full Time Derby This position is being advertised to form a pipeline of candidates for current and future positions within Civil Aerospace, therefore applicants should not expect feedback immediately. However, we will endeavour to review your CV in a timely manner. What you will be doing How often will our products need maintenance? What deterioration modes will need addressing? How much will the maintenance cost? Answering questions like these is what enthuses the Product Service Analysis team. Answering questions like these helps Rolls-Royce to improve and support our products, keeping us at the top of our game. We are seeking an analyst who values the detail as much as they can appreciate the bigger picture, who is ready to take the individual steps even as they chart the journey of 1000 miles. Help us to support the provision of new capability to answer these questions with data management, analysis, modelling and stakeholder integration. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting, and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Responsibilities Understand the business requirements to be served with data management, analysis and modellingAssess existing capability for its effectiveness, efficiency, vulnerabilities and longevityDesign capability additions and improvements, within processes, methods, tools, data flows and trainingImplement locally, or work with key partners such as our Digital teams to implement capability additions and improvements in executive systemsIdentify and/or retire defunct capabilityCommunicate capability changes to affected practitioners, influencing their communities to drive effective engagement Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. Engineering or Numerical degree (or equivalent with experience)General knowledge of reliability engineeringData modelling and analysisFamiliarity with in-service data sets, data acquisition, processing chain and limitationsExperience with agile IT development to work effectively with professionals of that fieldGood communication skills to be able to cooperate with and influence both internal and external parties, at all levels of the businessSkilled at working within a team-oriented, collaborative environment or as a sole contributor on identified projects.Experience of delivering projects through cross-functional teams We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. We welcome applications from people with a refugee background. You can learn more about our global Inclusion strategy at Our people Rolls-Royce Closing date: 2nd October 2025 Job Category Engineering for Services Posting Date 18 Sept 2025; 00:09 Posting End Date 02 Oct 2025PandoLogic. , Location: Derby, ENG - DE23 8NX
Oct 03, 2025
Full time
Job Description Service Analysis Engineer Full Time Derby This position is being advertised to form a pipeline of candidates for current and future positions within Civil Aerospace, therefore applicants should not expect feedback immediately. However, we will endeavour to review your CV in a timely manner. What you will be doing How often will our products need maintenance? What deterioration modes will need addressing? How much will the maintenance cost? Answering questions like these is what enthuses the Product Service Analysis team. Answering questions like these helps Rolls-Royce to improve and support our products, keeping us at the top of our game. We are seeking an analyst who values the detail as much as they can appreciate the bigger picture, who is ready to take the individual steps even as they chart the journey of 1000 miles. Help us to support the provision of new capability to answer these questions with data management, analysis, modelling and stakeholder integration. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting, and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Responsibilities Understand the business requirements to be served with data management, analysis and modellingAssess existing capability for its effectiveness, efficiency, vulnerabilities and longevityDesign capability additions and improvements, within processes, methods, tools, data flows and trainingImplement locally, or work with key partners such as our Digital teams to implement capability additions and improvements in executive systemsIdentify and/or retire defunct capabilityCommunicate capability changes to affected practitioners, influencing their communities to drive effective engagement Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. Engineering or Numerical degree (or equivalent with experience)General knowledge of reliability engineeringData modelling and analysisFamiliarity with in-service data sets, data acquisition, processing chain and limitationsExperience with agile IT development to work effectively with professionals of that fieldGood communication skills to be able to cooperate with and influence both internal and external parties, at all levels of the businessSkilled at working within a team-oriented, collaborative environment or as a sole contributor on identified projects.Experience of delivering projects through cross-functional teams We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. We welcome applications from people with a refugee background. You can learn more about our global Inclusion strategy at Our people Rolls-Royce Closing date: 2nd October 2025 Job Category Engineering for Services Posting Date 18 Sept 2025; 00:09 Posting End Date 02 Oct 2025PandoLogic. , Location: Derby, ENG - DE23 8NX
2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.
Oct 03, 2025
Full time
2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.
Support Analyst, Support Engineer, COR7363 Joining this established and highly successful company just outside of Aylesbury, the Support Analyst / Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst / Support Engineer will provide 1st and 2nd line IT support to circa 100 users, to help ensure the smoo click apply for full job details
Oct 03, 2025
Full time
Support Analyst, Support Engineer, COR7363 Joining this established and highly successful company just outside of Aylesbury, the Support Analyst / Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst / Support Engineer will provide 1st and 2nd line IT support to circa 100 users, to help ensure the smoo click apply for full job details
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Oct 03, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Job Description Service Analysis Engineer Full Time Derby This position is being advertised to form a pipeline of candidates for current and future positions within Civil Aerospace, therefore applicants should not expect feedback immediately. However, we will endeavour to review your CV in a timely manner. What you will be doing How often will our products need maintenance? What deterioration modes will need addressing? How much will the maintenance cost? Answering questions like these is what enthuses the Product Service Analysis team. Answering questions like these helps Rolls-Royce to improve and support our products, keeping us at the top of our game. We are seeking an analyst who values the detail as much as they can appreciate the bigger picture, who is ready to take the individual steps even as they chart the journey of 1000 miles. Help us to support the provision of new capability to answer these questions with data management, analysis, modelling and stakeholder integration. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting, and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Responsibilities Understand the business requirements to be served with data management, analysis and modellingAssess existing capability for its effectiveness, efficiency, vulnerabilities and longevityDesign capability additions and improvements, within processes, methods, tools, data flows and trainingImplement locally, or work with key partners such as our Digital teams to implement capability additions and improvements in executive systemsIdentify and/or retire defunct capabilityCommunicate capability changes to affected practitioners, influencing their communities to drive effective engagement Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. Engineering or Numerical degree (or equivalent with experience)General knowledge of reliability engineeringData modelling and analysisFamiliarity with in-service data sets, data acquisition, processing chain and limitationsExperience with agile IT development to work effectively with professionals of that fieldGood communication skills to be able to cooperate with and influence both internal and external parties, at all levels of the businessSkilled at working within a team-oriented, collaborative environment or as a sole contributor on identified projects.Experience of delivering projects through cross-functional teams We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. We welcome applications from people with a refugee background. You can learn more about our global Inclusion strategy at Our people Rolls-Royce Closing date: 2nd October 2025 Job Category Engineering for Services Posting Date 18 Sept 2025; 00:09 Posting End Date 02 Oct 2025PandoLogic. , Location: Derby, ENG - DE23 8NX
Oct 02, 2025
Full time
Job Description Service Analysis Engineer Full Time Derby This position is being advertised to form a pipeline of candidates for current and future positions within Civil Aerospace, therefore applicants should not expect feedback immediately. However, we will endeavour to review your CV in a timely manner. What you will be doing How often will our products need maintenance? What deterioration modes will need addressing? How much will the maintenance cost? Answering questions like these is what enthuses the Product Service Analysis team. Answering questions like these helps Rolls-Royce to improve and support our products, keeping us at the top of our game. We are seeking an analyst who values the detail as much as they can appreciate the bigger picture, who is ready to take the individual steps even as they chart the journey of 1000 miles. Help us to support the provision of new capability to answer these questions with data management, analysis, modelling and stakeholder integration. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting, and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Responsibilities Understand the business requirements to be served with data management, analysis and modellingAssess existing capability for its effectiveness, efficiency, vulnerabilities and longevityDesign capability additions and improvements, within processes, methods, tools, data flows and trainingImplement locally, or work with key partners such as our Digital teams to implement capability additions and improvements in executive systemsIdentify and/or retire defunct capabilityCommunicate capability changes to affected practitioners, influencing their communities to drive effective engagement Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. Engineering or Numerical degree (or equivalent with experience)General knowledge of reliability engineeringData modelling and analysisFamiliarity with in-service data sets, data acquisition, processing chain and limitationsExperience with agile IT development to work effectively with professionals of that fieldGood communication skills to be able to cooperate with and influence both internal and external parties, at all levels of the businessSkilled at working within a team-oriented, collaborative environment or as a sole contributor on identified projects.Experience of delivering projects through cross-functional teams We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. We welcome applications from people with a refugee background. You can learn more about our global Inclusion strategy at Our people Rolls-Royce Closing date: 2nd October 2025 Job Category Engineering for Services Posting Date 18 Sept 2025; 00:09 Posting End Date 02 Oct 2025PandoLogic. , Location: Derby, ENG - DE23 8NX
