Reed Technology
City, Manchester
Infrastructure Analyst Liverpool or Manchester Hybrid, 2 Days On-Site 50,000 An experienced Infrastructure Analyst is required for our legal client as they continue an ambitious technology transformation and infrastructure modernisation programme. This is an excellent opportunity to join a collaborative infrastructure team supporting a modern technology estate across the UK and internationally. You'll work across a mix of BAU, infrastructure projects and cloud adoption initiatives, with exposure to technologies including Microsoft Azure, VMware, Software Defined WAN and SaaS/IaaS platforms. The role would suit an Infrastructure Analyst or Infrastructure Engineer who enjoys remaining hands-on technically but also wants the opportunity to take ownership of technical delivery, contribute to projects and work with new and emerging technologies. Key Responsibilities Support the delivery, maintenance and continuous improvement of infrastructure services Provide technical expertise throughout the project lifecycle, from initial requirements and implementation through to BAU support Troubleshoot complex infrastructure issues and act as an escalation point Support Disaster Recovery and High Availability solutions Work collaboratively with Infrastructure, Architecture, Project Management and Service Desk teams Contribute to infrastructure transformation and service improvement initiatives Create and maintain technical documentation, test plans and recovery procedures Support knowledge transfer across the wider IT function. Essential Skills Strong VMware administration and maintenance experience Microsoft Azure, including Entra ID and application configuration Windows Server 2016, 2019 and 2022 Active Directory, DNS, DHCP and Sites & Services Windows file services, including DFSR Disaster Recovery and High Availability technologies Networking fundamentals, including routing and troubleshooting Monitoring technologies such as SolarWinds, SNMP or similar Strong infrastructure troubleshooting and problem-solving skills Desirable Skills Experience across any of the following would be beneficial: Microsoft 365, including Exchange Online, Teams and Intune Azure Virtual Machines SSO, MFA and SAML Hyper-V FortiGate, Zscaler or Aruba Mimecast PowerShell and infrastructure automation ITIL Foundation Microsoft certifications including AZ-900, AZ-104 or AZ-700 An interest in Cyber Security Legal applications such as iManage, Aderant, BigHand or Sharedo You won't be expected to be an expert across every technology. The team has a broad and evolving technology stack and is looking for someone with strong core infrastructure skills, a willingness to learn and the confidence to take ownership of new technical workstreams. Where possible, training is provided on new and emerging technologies. This is a fantastic opportunity for an Infrastructure Analyst or Infrastructure Engineer looking to join a business investing heavily in modern infrastructure and cloud technologies, while gaining exposure to a varied mix of BAU, transformation and project work.
Infrastructure Analyst Liverpool or Manchester Hybrid, 2 Days On-Site 50,000 An experienced Infrastructure Analyst is required for our legal client as they continue an ambitious technology transformation and infrastructure modernisation programme. This is an excellent opportunity to join a collaborative infrastructure team supporting a modern technology estate across the UK and internationally. You'll work across a mix of BAU, infrastructure projects and cloud adoption initiatives, with exposure to technologies including Microsoft Azure, VMware, Software Defined WAN and SaaS/IaaS platforms. The role would suit an Infrastructure Analyst or Infrastructure Engineer who enjoys remaining hands-on technically but also wants the opportunity to take ownership of technical delivery, contribute to projects and work with new and emerging technologies. Key Responsibilities Support the delivery, maintenance and continuous improvement of infrastructure services Provide technical expertise throughout the project lifecycle, from initial requirements and implementation through to BAU support Troubleshoot complex infrastructure issues and act as an escalation point Support Disaster Recovery and High Availability solutions Work collaboratively with Infrastructure, Architecture, Project Management and Service Desk teams Contribute to infrastructure transformation and service improvement initiatives Create and maintain technical documentation, test plans and recovery procedures Support knowledge transfer across the wider IT function. Essential Skills Strong VMware administration and maintenance experience Microsoft Azure, including Entra ID and application configuration Windows Server 2016, 2019 and 2022 Active Directory, DNS, DHCP and Sites & Services Windows file services, including DFSR Disaster Recovery and High Availability technologies Networking fundamentals, including routing and troubleshooting Monitoring technologies such as SolarWinds, SNMP or similar Strong infrastructure troubleshooting and problem-solving skills Desirable Skills Experience across any of the following would be beneficial: Microsoft 365, including Exchange Online, Teams and Intune Azure Virtual Machines SSO, MFA and SAML Hyper-V FortiGate, Zscaler or Aruba Mimecast PowerShell and infrastructure automation ITIL Foundation Microsoft certifications including AZ-900, AZ-104 or AZ-700 An interest in Cyber Security Legal applications such as iManage, Aderant, BigHand or Sharedo You won't be expected to be an expert across every technology. The team has a broad and evolving technology stack and is looking for someone with strong core infrastructure skills, a willingness to learn and the confidence to take ownership of new technical workstreams. Where possible, training is provided on new and emerging technologies. This is a fantastic opportunity for an Infrastructure Analyst or Infrastructure Engineer looking to join a business investing heavily in modern infrastructure and cloud technologies, while gaining exposure to a varied mix of BAU, transformation and project work.
Positive Employment
Job Summary: We are seeking an experienced GlobalProtect End User Computing Engineer to join the Shared Technology Services End User Computing team. The successful candidate will be responsible for the administration, support, configuration, troubleshooting, and ongoing improvement of Palo Alto GlobalProtect remote access solutions, ensuring secure and reliable connectivity for users across multiple organisations. The role will also support wider EUC services including Microsoft Intune, Windows 11, endpoint security, application deployment, device management, and user computing technologies. The engineer will work closely with Network, Security, Infrastructure, and Service Desk teams to deliver secure remote access services while maintaining excellent user experience and compliance with cybersecurity standards. Key Skills & Requirements: Administer and support Palo Alto GlobalProtect remote access infrastructure. Configure and troubleshoot GlobalProtect client deployments, authentication methods, certificates, and connectivity issues. Manage VPN profiles, policies, client settings, and endpoint compliance integration. Investigate and resolve VPN connectivity, performance, and authentication incidents. Work with Network and Security teams to implement secure remote access solutions. Support migration projects involving VPN, ZTNA, Prisma Access, and remote connectivity services. Package, deploy, and maintain endpoint software using Microsoft Intune. Support Windows 10 and Windows 11 devices, including laptops, desktops, kiosks, and remote devices. Configure and manage Microsoft Intune policies, compliance policies, configuration profiles, and application deployments. Maintain documentation, operational procedures, knowledge articles, and technical designs. Participate in project delivery, service improvement initiatives, and technology refresh programmes. Provide 3rd line technical support and act as an escalation point for complex EUC issues. Support change management processes, CAB submissions, testing, and implementation activities. Strong experience with Windows 10 and 11 application deployment, configuration, troubleshooting and support Essential Skills & Experience Strong experience supporting Palo Alto GlobalProtect VPN solutions. Experience with Prisma Access and Zero Trust Network Access concepts. Knowledge of VPN technologies, remote access, SAML, LDAP, MFA, and certificate-based authentication. Experience administering Microsoft Intune and Endpoint Manager. Strong Windows 10 and Windows 11 support and troubleshooting skills. Experience with Microsoft Entra ID (Azure AD), Conditional Access, and endpoint compliance. Experience with Intune application deployment and software packaging. Strong understanding of networking fundamentals including DNS, TCP/IP, routing, and firewalls. Experience supporting remote desktop technologies including AVD, Windows 365, RDS, and RemoteApp. PowerShell scripting and automation skills. Experience producing technical documentation and implementation plans. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Skills Palo Alto Networks certification (PCNSA, PCNSE or equivalent). Experience with Prisma Access. Experience supporting F5, DirectAccess, Always-On VPN, or Zscaler. Experience working within Local Government or Public Sector environments. Understanding of Cyber Essentials Plus, ISO27001, and security best practices. Personal Attributes Strong customer service focus. Excellent communication and stakeholder management skills. Ability to work independently and as part of a wider technical team. Able to manage multiple priorities within a fast-paced environment. Committed to continuous improvement and knowledge sharing. Working Arrangements Hybrid working model. May require attendance at multiple customer locations. Participation in planned out-of-hours changes and project implementations when required.
Job Summary: We are seeking an experienced GlobalProtect End User Computing Engineer to join the Shared Technology Services End User Computing team. The successful candidate will be responsible for the administration, support, configuration, troubleshooting, and ongoing improvement of Palo Alto GlobalProtect remote access solutions, ensuring secure and reliable connectivity for users across multiple organisations. The role will also support wider EUC services including Microsoft Intune, Windows 11, endpoint security, application deployment, device management, and user computing technologies. The engineer will work closely with Network, Security, Infrastructure, and Service Desk teams to deliver secure remote access services while maintaining excellent user experience and compliance with cybersecurity standards. Key Skills & Requirements: Administer and support Palo Alto GlobalProtect remote access infrastructure. Configure and troubleshoot GlobalProtect client deployments, authentication methods, certificates, and connectivity issues. Manage VPN profiles, policies, client settings, and endpoint compliance integration. Investigate and resolve VPN connectivity, performance, and authentication incidents. Work with Network and Security teams to implement secure remote access solutions. Support migration projects involving VPN, ZTNA, Prisma Access, and remote connectivity services. Package, deploy, and maintain endpoint software using Microsoft Intune. Support Windows 10 and Windows 11 devices, including laptops, desktops, kiosks, and remote devices. Configure and manage Microsoft Intune policies, compliance policies, configuration profiles, and application deployments. Maintain documentation, operational procedures, knowledge articles, and technical designs. Participate in project delivery, service improvement initiatives, and technology refresh programmes. Provide 3rd line technical support and act as an escalation point for complex EUC issues. Support change management processes, CAB submissions, testing, and implementation activities. Strong experience with Windows 10 and 11 application deployment, configuration, troubleshooting and support Essential Skills & Experience Strong experience supporting Palo Alto GlobalProtect VPN solutions. Experience with Prisma Access and Zero Trust Network Access concepts. Knowledge of VPN technologies, remote access, SAML, LDAP, MFA, and certificate-based authentication. Experience administering Microsoft Intune and Endpoint Manager. Strong Windows 10 and Windows 11 support and troubleshooting skills. Experience with Microsoft Entra ID (Azure AD), Conditional Access, and endpoint compliance. Experience with Intune application deployment and software packaging. Strong understanding of networking fundamentals including DNS, TCP/IP, routing, and firewalls. Experience supporting remote desktop technologies including AVD, Windows 365, RDS, and RemoteApp. PowerShell scripting and automation skills. Experience producing technical documentation and implementation plans. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Skills Palo Alto Networks certification (PCNSA, PCNSE or equivalent). Experience with Prisma Access. Experience supporting F5, DirectAccess, Always-On VPN, or Zscaler. Experience working within Local Government or Public Sector environments. Understanding of Cyber Essentials Plus, ISO27001, and security best practices. Personal Attributes Strong customer service focus. Excellent communication and stakeholder management skills. Ability to work independently and as part of a wider technical team. Able to manage multiple priorities within a fast-paced environment. Committed to continuous improvement and knowledge sharing. Working Arrangements Hybrid working model. May require attendance at multiple customer locations. Participation in planned out-of-hours changes and project implementations when required.
