Business Development Manager The Opportunity: We combine smart technology with genuinely caring people to help thousands of older and vulnerable residents feel safer, more connected, and better informed every day. Working with housing providers across the UK, we help them improve resident engagement, modernise services, and prepare for the future through a range of innovative digital solutions. Now, we are looking for a commercially minded Client Development Manager to join our growing sales team, focused on developing new business opportunities across the social housing sector. This role is about building relationships, spotting opportunities, opening doors, understanding client challenges, and helping organisations deliver meaningful change for their residents and staff. You will work directly with senior decision-makers across the sector, representing a company with a strong reputation, ambitious plans, and services that genuinely make a difference. Key Duties: Identify and develop new business opportunities within the social housing sector. Attend industry events, networking opportunities, and client meetings across the UK. Build strong relationships with stakeholders at all levels, from frontline teams through to senior leadership. Manage prospects through the full sales journey, from initial conversations through to contract agreement. Deliver presentations, demonstrations, and proposals that bring our services to life. Work closely with Marketing, Operations, Customer Success, and Technical teams to support successful implementations. Take full ownership of your pipeline and keep opportunities moving forward. Help shape how we continue to grow as a business. Benefits: Salary: 45,000 - 55,000 depending on experience, plus an uncapped sales-based commission. Flexible Working: Primarily home-based, with a mix of virtual and face-to-face meetings. There will be a need to be commutable to Warrington. Autonomy & Support: Enjoy trust and autonomy to manage your desk, with full induction and continuous support available whenever needed. Company Culture: Join an award-winning, stable business (established in 2004) with genuine momentum and a culture where people truly care about what they do. Requirements: Experience: Proven experience in a business development or sales role where relationship-building, commercial awareness, and persistence matter. Sector Knowledge: Ideally, you will already work within social housing or have experience selling into the sector through a supplier or partner organisation. Sales Skills: Comfortable picking up the phone, creating opportunities, and managing long-term, consultative sales processes involving multiple stakeholders. Communication: Exceptional face-to-face, written, and presentation skills, with the ability to build trust quickly with senior stakeholders. Attributes: Organised, self-motivated, positive, proactive, and naturally curious. Technical Proficiency: Comfortable using standard business tools, including MS Office, Google Suite, and CRM systems. Mobility: Ability to undertake UK-wide travel as required, including occasional overnight stays (with the main commercial hub based around Warrington). How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Jun 28, 2026
Full time
Business Development Manager The Opportunity: We combine smart technology with genuinely caring people to help thousands of older and vulnerable residents feel safer, more connected, and better informed every day. Working with housing providers across the UK, we help them improve resident engagement, modernise services, and prepare for the future through a range of innovative digital solutions. Now, we are looking for a commercially minded Client Development Manager to join our growing sales team, focused on developing new business opportunities across the social housing sector. This role is about building relationships, spotting opportunities, opening doors, understanding client challenges, and helping organisations deliver meaningful change for their residents and staff. You will work directly with senior decision-makers across the sector, representing a company with a strong reputation, ambitious plans, and services that genuinely make a difference. Key Duties: Identify and develop new business opportunities within the social housing sector. Attend industry events, networking opportunities, and client meetings across the UK. Build strong relationships with stakeholders at all levels, from frontline teams through to senior leadership. Manage prospects through the full sales journey, from initial conversations through to contract agreement. Deliver presentations, demonstrations, and proposals that bring our services to life. Work closely with Marketing, Operations, Customer Success, and Technical teams to support successful implementations. Take full ownership of your pipeline and keep opportunities moving forward. Help shape how we continue to grow as a business. Benefits: Salary: 45,000 - 55,000 depending on experience, plus an uncapped sales-based commission. Flexible Working: Primarily home-based, with a mix of virtual and face-to-face meetings. There will be a need to be commutable to Warrington. Autonomy & Support: Enjoy trust and autonomy to manage your desk, with full induction and continuous support available whenever needed. Company Culture: Join an award-winning, stable business (established in 2004) with genuine momentum and a culture where people truly care about what they do. Requirements: Experience: Proven experience in a business development or sales role where relationship-building, commercial awareness, and persistence matter. Sector Knowledge: Ideally, you will already work within social housing or have experience selling into the sector through a supplier or partner organisation. Sales Skills: Comfortable picking up the phone, creating opportunities, and managing long-term, consultative sales processes involving multiple stakeholders. Communication: Exceptional face-to-face, written, and presentation skills, with the ability to build trust quickly with senior stakeholders. Attributes: Organised, self-motivated, positive, proactive, and naturally curious. Technical Proficiency: Comfortable using standard business tools, including MS Office, Google Suite, and CRM systems. Mobility: Ability to undertake UK-wide travel as required, including occasional overnight stays (with the main commercial hub based around Warrington). How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Connect2Hackney, the internal talent team for Hackney Council. are looking for a strategic and resilient School Business Analyst to take on a high-impact role overseeing a cluster of 10 to 15 schools within the borough. You are to work alongside the School Business Managers, acting as an advisor to them and ensure processes fit in with Local Authority deadlines. The Challenge Managing the business operations for a single school is a feat; managing a portfolio of 15 is a masterclass in leadership. You will be the operational backbone for a significant portion of our educational landscape, ensuring that while teachers focus on the classroom, the "engine room" of our schools runs seamlessly. Your Key Responsibilities Strategic Financial Oversight: Managing complex budgets across multiple sites, ensuring long-term financial sustainability and compliance. Operational Excellence: Overseeing HR, procurement, health and safety, and premises management for the cluster. Stakeholder Management: Acting as the primary liaison between Headteachers, Governors, and the Local Authority. Change Management: Driving efficiencies and standardizing processes across diverse school settings. Work Pattern & Flexibility We believe in results over "desk time." This role offers a modern hybrid approach: Office Presence: 1-2 days per week at our Hackney central offices for team collaboration and strategy. On the Ground: You must be mobile and available to visit schools across the borough to build relationships and conduct site audits. Remote Focus: The remainder of your week can be spent working from home. What You'll Need to Succeed Experience: A proven track record in school business management (SBM) or high-level multi-site operational management and business analytical and management systems. Qualifications: DSBM/CSBM/ADSBM or a relevant degree in Accountancy/Business Management is highly desirable. Resilience: The ability to juggle the demands of 10+ schools without breaking a sweat. Communication: A knack for explaining complex financial data to non-finance professionals (like Headteachers and Governors). Why Hackney? Hackney is one of the most exciting boroughs in London. By joining us, you'll benefit from: A generous local government pension scheme. A supportive network within the Hackney Education directorate. The opportunity to make a tangible difference in the lives of thousands of London's children. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jun 28, 2026
Contractor
Connect2Hackney, the internal talent team for Hackney Council. are looking for a strategic and resilient School Business Analyst to take on a high-impact role overseeing a cluster of 10 to 15 schools within the borough. You are to work alongside the School Business Managers, acting as an advisor to them and ensure processes fit in with Local Authority deadlines. The Challenge Managing the business operations for a single school is a feat; managing a portfolio of 15 is a masterclass in leadership. You will be the operational backbone for a significant portion of our educational landscape, ensuring that while teachers focus on the classroom, the "engine room" of our schools runs seamlessly. Your Key Responsibilities Strategic Financial Oversight: Managing complex budgets across multiple sites, ensuring long-term financial sustainability and compliance. Operational Excellence: Overseeing HR, procurement, health and safety, and premises management for the cluster. Stakeholder Management: Acting as the primary liaison between Headteachers, Governors, and the Local Authority. Change Management: Driving efficiencies and standardizing processes across diverse school settings. Work Pattern & Flexibility We believe in results over "desk time." This role offers a modern hybrid approach: Office Presence: 1-2 days per week at our Hackney central offices for team collaboration and strategy. On the Ground: You must be mobile and available to visit schools across the borough to build relationships and conduct site audits. Remote Focus: The remainder of your week can be spent working from home. What You'll Need to Succeed Experience: A proven track record in school business management (SBM) or high-level multi-site operational management and business analytical and management systems. Qualifications: DSBM/CSBM/ADSBM or a relevant degree in Accountancy/Business Management is highly desirable. Resilience: The ability to juggle the demands of 10+ schools without breaking a sweat. Communication: A knack for explaining complex financial data to non-finance professionals (like Headteachers and Governors). Why Hackney? Hackney is one of the most exciting boroughs in London. By joining us, you'll benefit from: A generous local government pension scheme. A supportive network within the Hackney Education directorate. The opportunity to make a tangible difference in the lives of thousands of London's children. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Job Title: Service Desk Manager Location: Durrington, Worthing - Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the 'on call' rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with agreed standards Monitor service performance throughout the day, taking action where demand, backlogs, absence or major incidents affect service levels Work with Team Leaders to ensure appropriate rota coverage, shift patterns, handovers and resource allocation. Ensure the Service Desk provides timely, professional and effective first-line support. Own the Service Desk contribution to the incident lifecycle, including logging quality, updates, escalation paths and closure quality. Ensure operational readiness for new or changed services, including support models, knowledge, resolver routes, SLAs, escalation paths and Service Desk training. Audit a regular sample of calls, emails, portal interactions, chats and ticket updates where applicable. Review professionalism, communication quality, ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you'll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills, with the ability to engage Analysts, IT teams, suppliers and senior stakeholders Ability to manage performance, support wellbeing and build team capability Good understanding of Service Desk tooling Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security or cyber awareness training desirable. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you're inspired by our purpose and believe you can contribute, apply today. You don't need to meet every criterion; what matters most is your drive to make a difference." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Jun 28, 2026
Full time
Job Title: Service Desk Manager Location: Durrington, Worthing - Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the 'on call' rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with agreed standards Monitor service performance throughout the day, taking action where demand, backlogs, absence or major incidents affect service levels Work with Team Leaders to ensure appropriate rota coverage, shift patterns, handovers and resource allocation. Ensure the Service Desk provides timely, professional and effective first-line support. Own the Service Desk contribution to the incident lifecycle, including logging quality, updates, escalation paths and closure quality. Ensure operational readiness for new or changed services, including support models, knowledge, resolver routes, SLAs, escalation paths and Service Desk training. Audit a regular sample of calls, emails, portal interactions, chats and ticket updates where applicable. Review professionalism, communication quality, ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you'll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills, with the ability to engage Analysts, IT teams, suppliers and senior stakeholders Ability to manage performance, support wellbeing and build team capability Good understanding of Service Desk tooling Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security or cyber awareness training desirable. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you're inspired by our purpose and believe you can contribute, apply today. You don't need to meet every criterion; what matters most is your drive to make a difference." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Product Lifecycle Manager (Engineering / IT) Engineering IT / PLM Manager Cambridge/Hybrid £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will act as the key interface between Engineering, IT, PLM users, vendors and wider business stakeholders, ensuring that Engineering IT systems are fit for purpose, effectively supported, and aligned to operational and strategic requirements. RESPONSIBILITIES List key responsibilities and tasks that sit within this role PLM Ownership & Roadmap: Own the lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. PLM Champion: Champion PLM across Marshall Land Systems, promoting effective use of the system and identifying opportunities to improve Engineering delivery, control and efficiency. Strategic Business Support: Identify business opportunities where PLM and Engineering IT systems can improve process efficiency, data quality, reporting, configuration management and programme delivery. Vendor & Contract Management: Manage relationships with PLM vendors, CAD vendors, outsourced service providers and internal IT teams, ensuring performance against support agreements, contract requirements and business needs. Service & Issue Resolution: Act as the escalation point for PLM and Engineering IT issues, supporting incident resolution, root cause investigation, workaround definition and long-term corrective actions. Third Line Support: Provide third-line support where required, working with IT, vendors and users to investigate complex incidents, resolve problems and create knowledge articles to support future incidents. Architecture Oversight: Ensure PLM solution designs, integrations, workflows and system changes meet Engineering requirements, enterprise architecture standards, cybersecurity policies and business needs. Change Management: Manage configuration changes, system updates, upgrades, patches and enhancements to PLM and Engineering IT applications, ensuring appropriate testing, communication and deployment. Governance & Compliance: Ensure PLM and Engineering IT applications meet regulatory, cybersecurity, export control, ITAR and corporate policy requirements, including defence-related standards where applicable. Process Ownership & Improvement: Review, approve and improve PLM processes, procedures, workflows and user guides to ensure they remain effective, controlled and aligned to Engineering ways of working. Data Management & Reporting: Support Engineering data management, reporting, audit activity and business intelligence requirements through effective use of PLM data and reporting tools. Stakeholder Engagement: Collaborate with Engineering, IT, programme teams, business owners, PLM super users and cross-functional stakeholders to align PLM capability with organisational goals. Budgeting & Forecasting: Support financial planning by providing input on PLM licensing, support costs, maintenance agreements, upgrades, vendor services and future investment requirements. Asset & Licence Management: Coordinate software licence, maintenance agreement and asset lifecycle management activities, including requisition, inventory, installation, maintenance, updates and disposal. System Maintenance & Availability: Ensure appropriate PLM system maintenance, health checks, performance reviews and availability monitoring are in place to support business continuity. Knowledge & Documentation: Create and maintain technical specifications, process documents, user guides, support material, FAQs and knowledge articles to improve user support and reduce repeat issues. PREVIOUS EXPERIENCE REQUIRED: Experience managing, supporting or administering PLM systems within an Engineering or manufacturing environment. Experience working with Engineering teams using CAD and PLM tools. Experience of PLM system configuration, administration, support and continuous improvement. Experience supporting or managing data transfer between PLM and ERP platforms, including IFS Cloud, covering parts, BoMs, documents, change data, lifecycle states and release-to-manufacture processes. Experience managing PLM-related incidents, problems, root cause investigations and corrective actions. Experience working with IT teams, vendors and business stakeholders to deliver system improvements. Experience leading or supporting PLM upgrades, deployments, migrations or process changes. Experience managing a small technical team or leading cross-functional improvement activities. Experience of Windchill would be highly desirable. Experience with CAD tools such as Autodesk Inventor, AutoCAD or similar would be beneficial. Experience with Engineering configuration management, change control and product data management would be beneficial. TECHNICAL SKILLS/EDUCATIONS REQUIRED: Degree, HND or equivalent qualification in Engineering, ICT, Computer Science, Information Systems or a related discipline. Equivalent experience in an Engineering IT, PLM, CAD administration or Engineering systems management role would also be considered. Strong understanding of PLM capability, administration and configuration management. Ability to document technical specifications, user requirements, process flows and system changes. Good logical diagnostic skills with the ability to troubleshoot and resolve PLM-related problems. Understanding of CAD integration with PLM, ideally including tools such as Inventor, AutoCAD or similar. Understanding of PLM reporting, data extraction and business reporting methods. Awareness of database queries and reporting tools such as SQL, MS PowerQuery, REST APIs or Query Builder would be beneficial. Awareness of PLM customisation, workflows, XML configuration, Java, JavaScript or Windchill development would be desirable. Understanding of application maintenance, upgrades, testing and deployment activities. Understanding of IT service management processes, incident management and problem resolution. Configuration Management / CMII training would be desirable. Experience of virtualised environments such as VMware would be beneficial. Able to support process improvement and system improvement activities across Engineering IT applications. Strong understanding of IFS ERP is highly desirable. Experience in a regulated industry, particularly aerospace and defence, is strongly preferred. Excellent communication, negotiation, and stakeholder management skills.
Jun 28, 2026
Full time
Product Lifecycle Manager (Engineering / IT) Engineering IT / PLM Manager Cambridge/Hybrid £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will act as the key interface between Engineering, IT, PLM users, vendors and wider business stakeholders, ensuring that Engineering IT systems are fit for purpose, effectively supported, and aligned to operational and strategic requirements. RESPONSIBILITIES List key responsibilities and tasks that sit within this role PLM Ownership & Roadmap: Own the lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. PLM Champion: Champion PLM across Marshall Land Systems, promoting effective use of the system and identifying opportunities to improve Engineering delivery, control and efficiency. Strategic Business Support: Identify business opportunities where PLM and Engineering IT systems can improve process efficiency, data quality, reporting, configuration management and programme delivery. Vendor & Contract Management: Manage relationships with PLM vendors, CAD vendors, outsourced service providers and internal IT teams, ensuring performance against support agreements, contract requirements and business needs. Service & Issue Resolution: Act as the escalation point for PLM and Engineering IT issues, supporting incident resolution, root cause investigation, workaround definition and long-term corrective actions. Third Line Support: Provide third-line support where required, working with IT, vendors and users to investigate complex incidents, resolve problems and create knowledge articles to support future incidents. Architecture Oversight: Ensure PLM solution designs, integrations, workflows and system changes meet Engineering requirements, enterprise architecture standards, cybersecurity policies and business needs. Change Management: Manage configuration changes, system updates, upgrades, patches and enhancements to PLM and Engineering IT applications, ensuring appropriate testing, communication and deployment. Governance & Compliance: Ensure PLM and Engineering IT applications meet regulatory, cybersecurity, export control, ITAR and corporate policy requirements, including defence-related standards where applicable. Process Ownership & Improvement: Review, approve and improve PLM processes, procedures, workflows and user guides to ensure they remain effective, controlled and aligned to Engineering ways of working. Data Management & Reporting: Support Engineering data management, reporting, audit activity and business intelligence requirements through effective use of PLM data and reporting tools. Stakeholder Engagement: Collaborate with Engineering, IT, programme teams, business owners, PLM super users and cross-functional stakeholders to align PLM capability with organisational goals. Budgeting & Forecasting: Support financial planning by providing input on PLM licensing, support costs, maintenance agreements, upgrades, vendor services and future investment requirements. Asset & Licence Management: Coordinate software licence, maintenance agreement and asset lifecycle management activities, including requisition, inventory, installation, maintenance, updates and disposal. System Maintenance & Availability: Ensure appropriate PLM system maintenance, health checks, performance reviews and availability monitoring are in place to support business continuity. Knowledge & Documentation: Create and maintain technical specifications, process documents, user guides, support material, FAQs and knowledge articles to improve user support and reduce repeat issues. PREVIOUS EXPERIENCE REQUIRED: Experience managing, supporting or administering PLM systems within an Engineering or manufacturing environment. Experience working with Engineering teams using CAD and PLM tools. Experience of PLM system configuration, administration, support and continuous improvement. Experience supporting or managing data transfer between PLM and ERP platforms, including IFS Cloud, covering parts, BoMs, documents, change data, lifecycle states and release-to-manufacture processes. Experience managing PLM-related incidents, problems, root cause investigations and corrective actions. Experience working with IT teams, vendors and business stakeholders to deliver system improvements. Experience leading or supporting PLM upgrades, deployments, migrations or process changes. Experience managing a small technical team or leading cross-functional improvement activities. Experience of Windchill would be highly desirable. Experience with CAD tools such as Autodesk Inventor, AutoCAD or similar would be beneficial. Experience with Engineering configuration management, change control and product data management would be beneficial. TECHNICAL SKILLS/EDUCATIONS REQUIRED: Degree, HND or equivalent qualification in Engineering, ICT, Computer Science, Information Systems or a related discipline. Equivalent experience in an Engineering IT, PLM, CAD administration or Engineering systems management role would also be considered. Strong understanding of PLM capability, administration and configuration management. Ability to document technical specifications, user requirements, process flows and system changes. Good logical diagnostic skills with the ability to troubleshoot and resolve PLM-related problems. Understanding of CAD integration with PLM, ideally including tools such as Inventor, AutoCAD or similar. Understanding of PLM reporting, data extraction and business reporting methods. Awareness of database queries and reporting tools such as SQL, MS PowerQuery, REST APIs or Query Builder would be beneficial. Awareness of PLM customisation, workflows, XML configuration, Java, JavaScript or Windchill development would be desirable. Understanding of application maintenance, upgrades, testing and deployment activities. Understanding of IT service management processes, incident management and problem resolution. Configuration Management / CMII training would be desirable. Experience of virtualised environments such as VMware would be beneficial. Able to support process improvement and system improvement activities across Engineering IT applications. Strong understanding of IFS ERP is highly desirable. Experience in a regulated industry, particularly aerospace and defence, is strongly preferred. Excellent communication, negotiation, and stakeholder management skills.
More About The Role We Make Morrisons From a Bradford market stall to one of the UK's largest supermarkets, we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and through a home delivery service. At Morrisons, we re proud to be The Market Street Grocer. We do things differently. We don't just move boxes, we are passionate about food, proud of our British heritage, and dedicated to giving our customers the very best service. From our vibrant, market-style fruit and veg displays to our bustling chilled aisles, our fresh food is at the very heart of what we do. We love what we do, and we want you to love it too. More About The Role As a Fresh Food Manager, you ll be the driving force behind our key fresh departments: Produce and Fresh Chilled. This isn t a sit behind a desk kind of job, you ll be right out there on the shop floor, ensuring our customer facing aisles look spectacular and feel like a bustling, vibrant marketplace. You ll take full ownership of stock, freshness, and availability. Your main objective is to ensure our shelves are brimming with beautifully presented, top-quality fresh food, while coaching your team to deliver friendly, helpful service that keeps customers coming back. What you'll be doing day-to-day: Leading with Passion: Inspiring, coaching, and developing a team of colleagues across Produce and Chilled to be the best they can be Driving Excellence: Ensuring impeccable standards of freshness, stock rotation, and eye-catching presentation across all fresh aisles at the front of store Managing the Numbers: Taking responsibility for your department s sales, waste management, stock control, and labour budgets Keeping it Safe: Maintaining legal compliance, food safety, and hygiene standards to the highest degree Putting Customers First: Being a friendly, welcoming face on the shop floor, ensuring our customers always find the fresh, high-quality items they need for their family meals More Perks Competitive Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary Two colleague discount cards: 15% staff discount for you plus a second card for a friend or family member A highly competitive pension scheme 33 days annual leave Private healthcare Enhanced maternity, paternity and adoption leave Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme My Morri' Exclusive Discount Platform: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards More About You You don t just love food; you understand how to run a commercial, high-volume retail operation. You're a people person through and through, with a knack for bringing out the best in others and have a sharp eye for detail. We re looking for someone who has: Proven leadership experience: From a fast-paced retail or supermarket environment (experience in high-volume fresh food or produce is a massive plus, but your leadership style is what matters most) A commercial mindset: You know how to manage stock flow, spot opportunities to drive sales, and keep a tight grip on waste A hands on, roll up your sleeves attitude: You love being on the shop floor and thrive on the energy of a busy shift Brilliant communication skills: With the ability to build strong, positive relationships with your team and customers alike A genuine pride: For delivering great quality and great availability We are an equal opportunities employer and welcome applications from all sections of the community. More About Us At Morrisons, we ve always done things a bit differently. Our story started all the way back in 1899 as a humble egg and butter stall in Bradford market. 127 years later, we re one of the UK s leading supermarkets, but we ve never lost that independent shopkeeper spirit. At just under 500 stores across the UK, our retail colleagues work as one team to feed the nation and provide a memorable shopping experience. We re a team of over 90,000 down-to-earth, hard-working people. We care about fresh food, friendly service, and looking after each other. What truly sets us apart is that we don t just move boxes from trucks to shelves, we are food makers and shopkeepers. As the UK's second largest food manufacturer, we source directly from British farmers, process meat in our own abattoirs, and prepare fresh food right in front of our customers on Market Street. From our vibrant fruit and veg displays to our bustling chilled aisles, we take massive pride in feeding the nation honest, high-quality, fresh food. As we own our own supply chain, including manufacturing sites, flower hubs, and logistics networks, the career paths here are varied. We are deeply committed to learning and development, ensuring that if you have the drive to progress, we will give you the tools, courses, and support to go as far as you want to. We don't overcomplicate things. We work hard, we look out for each other, have a laugh along the way, and take immense pride in the food we sell and the communities we serve.
Jun 28, 2026
Full time
More About The Role We Make Morrisons From a Bradford market stall to one of the UK's largest supermarkets, we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and through a home delivery service. At Morrisons, we re proud to be The Market Street Grocer. We do things differently. We don't just move boxes, we are passionate about food, proud of our British heritage, and dedicated to giving our customers the very best service. From our vibrant, market-style fruit and veg displays to our bustling chilled aisles, our fresh food is at the very heart of what we do. We love what we do, and we want you to love it too. More About The Role As a Fresh Food Manager, you ll be the driving force behind our key fresh departments: Produce and Fresh Chilled. This isn t a sit behind a desk kind of job, you ll be right out there on the shop floor, ensuring our customer facing aisles look spectacular and feel like a bustling, vibrant marketplace. You ll take full ownership of stock, freshness, and availability. Your main objective is to ensure our shelves are brimming with beautifully presented, top-quality fresh food, while coaching your team to deliver friendly, helpful service that keeps customers coming back. What you'll be doing day-to-day: Leading with Passion: Inspiring, coaching, and developing a team of colleagues across Produce and Chilled to be the best they can be Driving Excellence: Ensuring impeccable standards of freshness, stock rotation, and eye-catching presentation across all fresh aisles at the front of store Managing the Numbers: Taking responsibility for your department s sales, waste management, stock control, and labour budgets Keeping it Safe: Maintaining legal compliance, food safety, and hygiene standards to the highest degree Putting Customers First: Being a friendly, welcoming face on the shop floor, ensuring our customers always find the fresh, high-quality items they need for their family meals More Perks Competitive Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary Two colleague discount cards: 15% staff discount for you plus a second card for a friend or family member A highly competitive pension scheme 33 days annual leave Private healthcare Enhanced maternity, paternity and adoption leave Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme My Morri' Exclusive Discount Platform: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards More About You You don t just love food; you understand how to run a commercial, high-volume retail operation. You're a people person through and through, with a knack for bringing out the best in others and have a sharp eye for detail. We re looking for someone who has: Proven leadership experience: From a fast-paced retail or supermarket environment (experience in high-volume fresh food or produce is a massive plus, but your leadership style is what matters most) A commercial mindset: You know how to manage stock flow, spot opportunities to drive sales, and keep a tight grip on waste A hands on, roll up your sleeves attitude: You love being on the shop floor and thrive on the energy of a busy shift Brilliant communication skills: With the ability to build strong, positive relationships with your team and customers alike A genuine pride: For delivering great quality and great availability We are an equal opportunities employer and welcome applications from all sections of the community. More About Us At Morrisons, we ve always done things a bit differently. Our story started all the way back in 1899 as a humble egg and butter stall in Bradford market. 127 years later, we re one of the UK s leading supermarkets, but we ve never lost that independent shopkeeper spirit. At just under 500 stores across the UK, our retail colleagues work as one team to feed the nation and provide a memorable shopping experience. We re a team of over 90,000 down-to-earth, hard-working people. We care about fresh food, friendly service, and looking after each other. What truly sets us apart is that we don t just move boxes from trucks to shelves, we are food makers and shopkeepers. As the UK's second largest food manufacturer, we source directly from British farmers, process meat in our own abattoirs, and prepare fresh food right in front of our customers on Market Street. From our vibrant fruit and veg displays to our bustling chilled aisles, we take massive pride in feeding the nation honest, high-quality, fresh food. As we own our own supply chain, including manufacturing sites, flower hubs, and logistics networks, the career paths here are varied. We are deeply committed to learning and development, ensuring that if you have the drive to progress, we will give you the tools, courses, and support to go as far as you want to. We don't overcomplicate things. We work hard, we look out for each other, have a laugh along the way, and take immense pride in the food we sell and the communities we serve.
IT Manager Blackburn Circa 65,000 basic + Excellent Benefits Full-Time Permanent On-Site Are you ready to . Drive Technology. Lead Change. Make an Impact? Our client is a successful and growing consumer products business with a recognised brand portfolio, a complex technology estate and ambitious growth plans. Operating across manufacturing, distribution and ecommerce, they combine the stability of an established organisation with the pace and agility of an entrepreneurial business. Due to continued investment in systems, applications and digital transformation, they are looking for an IT Manager to take ownership of day-to-day IT operations while coordinating a wide range of business-critical projects, system enhancements and technology initiatives. This is a highly visible role offering genuine variety, responsibility and the opportunity to influence technology delivery across the entire organisation. The Role This is more than a traditional IT Manager position. You'll be responsible for ensuring reliable IT operations while acting as the central point of coordination for systems, applications and change initiatives across the business. Working closely with stakeholders across manufacturing, warehousing, supply chain, finance, ecommerce and commercial teams, you'll manage priorities, oversee delivery and ensure technology solutions support both operational excellence and business growth. You'll work across a diverse application landscape including SAP, WMS, CRM, ecommerce platforms and Microsoft 365 , balancing service stability with a constant pipeline of enhancements, integrations and transformation projects. Key Responsibilities Lead day-to-day IT operations, service delivery and support. Ensure the reliability of business-critical systems, applications and infrastructure. Manage service desk performance, incidents, escalations and problem resolution. Oversee Microsoft 365, networks, user devices, access management and operational security. Coordinate system enhancements, integrations, upgrades and change requests. Manage relationships with third-party suppliers and technology partners. Maintain visibility of priorities, risks, dependencies and delivery progress. Lead and develop a small internal technology team. Drive continuous improvement across systems, services and user experience. Exciting Projects You'll Support CRM implementation Ecommerce platform enhancements Digital transformation initiatives B2B portal development SAP optimisation and enhancements Warehouse Management System (WMS) improvements Systems integration across manufacturing, supply chain and commercial operations Ongoing application and process improvement programmes About You I'm looking for a hands-on technology leader who enjoys making things happen and thrives in a fast-paced environment. You'll ideally have: Experience leading IT Operations, Service Delivery, Applications Support or Systems Management functions. Background within FMCG, manufacturing, logistics, distribution, retail or similar operational environments. Knowledge of ERP, WMS, CRM or other enterprise applications. Experience managing third-party suppliers and technology partners. Strong project coordination, change management and stakeholder engagement skills. The ability to manage multiple priorities while maintaining focus on delivery. Most importantly, you'll be approachable, proactive, commercially aware and someone who takes ownership from start to finish. Package & Benefits Salary basic circa 65,000 doe (thismay be slightly flexible for the perfect candidate) Staff discount 25 days holiday plus 8 Bank Holidays plus your birthday off every year Working Monday to Friday 9am to 5:30pm 4% employer pension contribution Why Join our client? This is a fantastic opportunity to join a business where technology is highly valued and plays a key role in future growth. You'll enjoy significant autonomy, exposure to a broad range of systems and projects, and the chance to make a visible impact within a fast-moving, ambitious organisation. To be considered for this fantastic role:- Please send your CV current CV to (url removed) or call me on (phone number removed) for a confidential conversation INDBSO
Jun 28, 2026
Full time
IT Manager Blackburn Circa 65,000 basic + Excellent Benefits Full-Time Permanent On-Site Are you ready to . Drive Technology. Lead Change. Make an Impact? Our client is a successful and growing consumer products business with a recognised brand portfolio, a complex technology estate and ambitious growth plans. Operating across manufacturing, distribution and ecommerce, they combine the stability of an established organisation with the pace and agility of an entrepreneurial business. Due to continued investment in systems, applications and digital transformation, they are looking for an IT Manager to take ownership of day-to-day IT operations while coordinating a wide range of business-critical projects, system enhancements and technology initiatives. This is a highly visible role offering genuine variety, responsibility and the opportunity to influence technology delivery across the entire organisation. The Role This is more than a traditional IT Manager position. You'll be responsible for ensuring reliable IT operations while acting as the central point of coordination for systems, applications and change initiatives across the business. Working closely with stakeholders across manufacturing, warehousing, supply chain, finance, ecommerce and commercial teams, you'll manage priorities, oversee delivery and ensure technology solutions support both operational excellence and business growth. You'll work across a diverse application landscape including SAP, WMS, CRM, ecommerce platforms and Microsoft 365 , balancing service stability with a constant pipeline of enhancements, integrations and transformation projects. Key Responsibilities Lead day-to-day IT operations, service delivery and support. Ensure the reliability of business-critical systems, applications and infrastructure. Manage service desk performance, incidents, escalations and problem resolution. Oversee Microsoft 365, networks, user devices, access management and operational security. Coordinate system enhancements, integrations, upgrades and change requests. Manage relationships with third-party suppliers and technology partners. Maintain visibility of priorities, risks, dependencies and delivery progress. Lead and develop a small internal technology team. Drive continuous improvement across systems, services and user experience. Exciting Projects You'll Support CRM implementation Ecommerce platform enhancements Digital transformation initiatives B2B portal development SAP optimisation and enhancements Warehouse Management System (WMS) improvements Systems integration across manufacturing, supply chain and commercial operations Ongoing application and process improvement programmes About You I'm looking for a hands-on technology leader who enjoys making things happen and thrives in a fast-paced environment. You'll ideally have: Experience leading IT Operations, Service Delivery, Applications Support or Systems Management functions. Background within FMCG, manufacturing, logistics, distribution, retail or similar operational environments. Knowledge of ERP, WMS, CRM or other enterprise applications. Experience managing third-party suppliers and technology partners. Strong project coordination, change management and stakeholder engagement skills. The ability to manage multiple priorities while maintaining focus on delivery. Most importantly, you'll be approachable, proactive, commercially aware and someone who takes ownership from start to finish. Package & Benefits Salary basic circa 65,000 doe (thismay be slightly flexible for the perfect candidate) Staff discount 25 days holiday plus 8 Bank Holidays plus your birthday off every year Working Monday to Friday 9am to 5:30pm 4% employer pension contribution Why Join our client? This is a fantastic opportunity to join a business where technology is highly valued and plays a key role in future growth. You'll enjoy significant autonomy, exposure to a broad range of systems and projects, and the chance to make a visible impact within a fast-moving, ambitious organisation. To be considered for this fantastic role:- Please send your CV current CV to (url removed) or call me on (phone number removed) for a confidential conversation INDBSO
NMS Recruit are seeking a Senior Implementation Consultant role (Construction Software / Finance) . The role is ideal for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Jun 27, 2026
Full time
NMS Recruit are seeking a Senior Implementation Consultant role (Construction Software / Finance) . The role is ideal for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 27, 2026
Contractor
Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Start Your Recruitment Career with Tradewind Recruitment in Birmingham Interested in the dynamic field of recruitment but not sure where to begin? Tradewind Recruitment is your perfect starting point! Based in Birmingham, we invite you to join our prestigious Recruitment Consultant development programme, the Impact Academy. Collaborate with a highly experienced and supportive team boasting over 25 years of combined industry expertise. Discover Tradewind Recruitment Tradewind Recruitment is not just a recruitment agency; we set the benchmark of excellence in the education sector. Proudly recognised as a Sunday Times Top 100 company 5 times and one of the UK's largest teaching agencies, we are dedicated to investing in our people. Why Choose Tradewind? As a member of our team, you'll enjoy a range of benefits and opportunities: Competitive Salaries: Start with a 30,000 base salary and realistic earnings of 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With Birmingham's bustling city life, you can make the most of your free time! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. Introducing the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, particularly in the education sector. Our investment in the Impact Academy is unmatched. Join a legacy of success, with previous graduates reaching top 10 consultant status within a year of starting in sales. Join Our Team Are you excited about the opportunities? We are currently recruiting for our Birmingham team and are eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in Birmingham.
Jun 27, 2026
Full time
Start Your Recruitment Career with Tradewind Recruitment in Birmingham Interested in the dynamic field of recruitment but not sure where to begin? Tradewind Recruitment is your perfect starting point! Based in Birmingham, we invite you to join our prestigious Recruitment Consultant development programme, the Impact Academy. Collaborate with a highly experienced and supportive team boasting over 25 years of combined industry expertise. Discover Tradewind Recruitment Tradewind Recruitment is not just a recruitment agency; we set the benchmark of excellence in the education sector. Proudly recognised as a Sunday Times Top 100 company 5 times and one of the UK's largest teaching agencies, we are dedicated to investing in our people. Why Choose Tradewind? As a member of our team, you'll enjoy a range of benefits and opportunities: Competitive Salaries: Start with a 30,000 base salary and realistic earnings of 35,000 to 40,000 in your first year. Immediate Commission: Begin earning commission from your first day, rewarding your hard work and success. Generous Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). With Birmingham's bustling city life, you can make the most of your free time! Global Trips: Participate in all-expenses-paid trips to exciting international destinations with our company-wide events. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors having started as Consultants. Introducing the Impact Academy The Impact Academy is a comprehensive training programme designed to equip you with the skills needed to excel as a Recruitment Consultant. Your Role In your first year, you will: Source and interview candidates for temporary and permanent roles. Craft professional CV profiles for client marketing. Increase candidate placements by working closely with our sales teams. Meet weekly targets and KPIs set in conjunction with your manager. Earn commission at every stage of your progress. Ongoing Support and Mentorship You will receive unwavering support from your team manager, our top-tier training team, and a mentor. Collaborate with some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Advancement and Beyond After successfully completing your first year, you will move to a specially assigned Sales Desk. Unlike other firms, we ensure you receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Managing Difficult Conversations Customer Service and Time Management Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, particularly in the education sector. Our investment in the Impact Academy is unmatched. Join a legacy of success, with previous graduates reaching top 10 consultant status within a year of starting in sales. Join Our Team Are you excited about the opportunities? We are currently recruiting for our Birmingham team and are eager to hear from motivated individuals with a 'can-do' attitude. While experience in sales and education is beneficial, your drive and determination are what truly matter. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this chance to begin a rewarding career journey with Tradewind Recruitment's Impact Academy in Birmingham.
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 27, 2026
Contractor
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Former Teacher? Ready to Stay in Education Without Teaching? Recruitment Consultant - Education Birmingham Full Training Provided Are you a teacher thinking about your next career move? Do you still want to make a difference in education, but without the planning, marking, workload and pressures of classroom teaching? If you're looking for a rewarding career after teaching , Tradewind Recruitment could be the perfect next step. We're looking for passionate education professionals to join our Birmingham team through our industry-leading Impact Academy , where we'll give you all the training and support you need to build a successful career in education recruitment . Why Teachers Make Outstanding Recruitment Consultants As a teacher, you already have the skills that make exceptional recruiters: Building strong relationships Excellent communication Organisation and time management Problem-solving under pressure Understanding schools and the education sector Matching the right people to the right opportunities Instead of teaching pupils, you'll be helping schools find outstanding staff while supporting teachers in finding the right roles. You'll still be making a real difference to education - just in a completely different way. Why Join Tradewind Recruitment? Tradewind Recruitment is one of the UK's leading education recruitment agencies , recognised as a Sunday Times Top 100 company on five occasions. We invest heavily in our people, with clear progression opportunities and industry-leading training. What you'll receive: Starting salary of 30,000 Realistic first year earnings of 35,000- 40,000+ Uncapped commission from day one 35 days annual leave Reduced working hours during school holidays (4.5-hour days) All-expenses-paid overseas incentive trips Free daily breakfast Friday team socials Outstanding training and ongoing professional development Clear career progression into Senior Consultant, Manager and Director roles Many of our top performers are former teachers who wanted a new challenge while remaining in education. Our Impact Academy Whether you've never worked in recruitment before or are simply looking for a new career after teaching, our award-winning Impact Academy gives you everything you need to succeed. You'll receive structured training alongside experienced consultants with over 25 years of combined expertise, plus ongoing coaching from dedicated mentors. Your Role As a Trainee Recruitment Consultant, you'll: Recruit teachers and support staff for primary, secondary and SEND schools Interview and support education professionals Build relationships with candidates throughout their job search Write professional candidate profiles Match excellent teachers with schools across the region Work towards achievable targets with uncapped commission Become an expert in the education recruitment market Career Progression After successfully completing your first year, you'll move onto your own sales desk with advanced training in: Business Development Negotiation Safeguarding Customer Service Managing Difficult Conversations Time Management Relationship Building Many of our Managers and Directors began their careers as Trainee Recruitment Consultants through our Impact Academy. Who We're Looking For This role is ideal for: Qualified Teachers (QTS) Early Career Teachers (ECTs) SEN Professionals School Leaders Previous recruitment or sales experience isn't necessary. If you're resilient, motivated, personable and passionate about education, we'll provide the rest. Ready for Your Next Chapter? If you're looking for a career change from teaching but still want to have a positive impact on schools, we'd love to hear from you. Apply today with your CV or contact Daniela Servini for a confidential conversation about starting your career in education recruitment with Tradewind Recruitment in Birmingham.
Jun 27, 2026
Contractor
Former Teacher? Ready to Stay in Education Without Teaching? Recruitment Consultant - Education Birmingham Full Training Provided Are you a teacher thinking about your next career move? Do you still want to make a difference in education, but without the planning, marking, workload and pressures of classroom teaching? If you're looking for a rewarding career after teaching , Tradewind Recruitment could be the perfect next step. We're looking for passionate education professionals to join our Birmingham team through our industry-leading Impact Academy , where we'll give you all the training and support you need to build a successful career in education recruitment . Why Teachers Make Outstanding Recruitment Consultants As a teacher, you already have the skills that make exceptional recruiters: Building strong relationships Excellent communication Organisation and time management Problem-solving under pressure Understanding schools and the education sector Matching the right people to the right opportunities Instead of teaching pupils, you'll be helping schools find outstanding staff while supporting teachers in finding the right roles. You'll still be making a real difference to education - just in a completely different way. Why Join Tradewind Recruitment? Tradewind Recruitment is one of the UK's leading education recruitment agencies , recognised as a Sunday Times Top 100 company on five occasions. We invest heavily in our people, with clear progression opportunities and industry-leading training. What you'll receive: Starting salary of 30,000 Realistic first year earnings of 35,000- 40,000+ Uncapped commission from day one 35 days annual leave Reduced working hours during school holidays (4.5-hour days) All-expenses-paid overseas incentive trips Free daily breakfast Friday team socials Outstanding training and ongoing professional development Clear career progression into Senior Consultant, Manager and Director roles Many of our top performers are former teachers who wanted a new challenge while remaining in education. Our Impact Academy Whether you've never worked in recruitment before or are simply looking for a new career after teaching, our award-winning Impact Academy gives you everything you need to succeed. You'll receive structured training alongside experienced consultants with over 25 years of combined expertise, plus ongoing coaching from dedicated mentors. Your Role As a Trainee Recruitment Consultant, you'll: Recruit teachers and support staff for primary, secondary and SEND schools Interview and support education professionals Build relationships with candidates throughout their job search Write professional candidate profiles Match excellent teachers with schools across the region Work towards achievable targets with uncapped commission Become an expert in the education recruitment market Career Progression After successfully completing your first year, you'll move onto your own sales desk with advanced training in: Business Development Negotiation Safeguarding Customer Service Managing Difficult Conversations Time Management Relationship Building Many of our Managers and Directors began their careers as Trainee Recruitment Consultants through our Impact Academy. Who We're Looking For This role is ideal for: Qualified Teachers (QTS) Early Career Teachers (ECTs) SEN Professionals School Leaders Previous recruitment or sales experience isn't necessary. If you're resilient, motivated, personable and passionate about education, we'll provide the rest. Ready for Your Next Chapter? If you're looking for a career change from teaching but still want to have a positive impact on schools, we'd love to hear from you. Apply today with your CV or contact Daniela Servini for a confidential conversation about starting your career in education recruitment with Tradewind Recruitment in Birmingham.
Asset Manager Location: Ringwood, Hampshire Salary: £40,000 £45,000 Hours: 37.5 hours per week The Role As the Asset Manager, you will be responsible for maintaining accurate records of all Configuration Items, including hardware, software and license assets, throughout their lifecycle across multiple configuration management databases, ensuring these feed correctly into the central Configuration Management System. The role is accountable for ensuring the delivery of accurate, auditable records that support data integrity across all managed assets. This will include reporting asset information to internal and external customers. The postholder will use a range of reporting tools and portals to extract, cleanse and merge datasets. They will also assist in developing standard reports and dashboards to support the delivery of services and projects. Skills and Experience: Proven experience in asset or configuration management, including lifecycle governance. Strong knowledge of asset lifecycle processes (procurement to disposal). Solid understanding of software licensing and compliance. Advanced Excel and data analysis skills. Experience driving and measuring process improvements. Strong analytical and problem-solving abilities. Ability to communicate complex information clearly to stakeholders. Excellent stakeholder engagement skills across all levels. Experience producing reports and dashboards for decision-making. Proactive approach to continuous improvement and data integrity. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 27, 2026
Full time
Asset Manager Location: Ringwood, Hampshire Salary: £40,000 £45,000 Hours: 37.5 hours per week The Role As the Asset Manager, you will be responsible for maintaining accurate records of all Configuration Items, including hardware, software and license assets, throughout their lifecycle across multiple configuration management databases, ensuring these feed correctly into the central Configuration Management System. The role is accountable for ensuring the delivery of accurate, auditable records that support data integrity across all managed assets. This will include reporting asset information to internal and external customers. The postholder will use a range of reporting tools and portals to extract, cleanse and merge datasets. They will also assist in developing standard reports and dashboards to support the delivery of services and projects. Skills and Experience: Proven experience in asset or configuration management, including lifecycle governance. Strong knowledge of asset lifecycle processes (procurement to disposal). Solid understanding of software licensing and compliance. Advanced Excel and data analysis skills. Experience driving and measuring process improvements. Strong analytical and problem-solving abilities. Ability to communicate complex information clearly to stakeholders. Excellent stakeholder engagement skills across all levels. Experience producing reports and dashboards for decision-making. Proactive approach to continuous improvement and data integrity. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Position: 2nd Line Engineer Location: Abingdon Salary: 35- 40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jun 27, 2026
Full time
Position: 2nd Line Engineer Location: Abingdon Salary: 35- 40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 27, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Are you an experienced Helpdesk Manager or Service Desk professional with a passion for operational excellence and continuous improvement? A leading Facilities Management organisation is seeking a Helpdesk Improvement Manager to lead a critical transformation programme across a major FM contract. This is an opportunity to make a lasting impact by improving service delivery, enhancing customer experience and driving operational efficiencies within a busy Helpdesk environment. Working closely with operational teams and senior stakeholders, you'll assess existing processes, identify opportunities for improvement and implement changes that deliver measurable results. The Role As the Helpdesk Improvement Manager, you will: Review and analyse current Helpdesk operations, processes and performance. Identify opportunities to improve efficiency, service delivery and customer satisfaction. Develop and implement improvement strategies aligned with business objectives. Lead transformation and continuous improvement initiatives across the Helpdesk function. Work collaboratively with stakeholders to drive engagement and successful change adoption. Monitor performance metrics and measure the impact of implemented improvements. Provide regular updates and recommendations to senior management. About You To be successful in the role of Helpdesk Improvement Manager, you will have: Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions. Experience within Facilities Management, Property Services or a similar operational environment. Strong analytical and problem-solving skills. Proven experience delivering process improvement, transformation or change initiatives. Excellent stakeholder management and communication skills. Strong project management capabilities with the ability to deliver results in a fast-paced environment. Experience using CAFM systems or Helpdesk software would be advantageous. Why Apply? £500 per day contract rate. Hybrid working arrangement. Opportunity to lead a high-profile improvement programme. Join a respected Facilities Management organisation. Deliver meaningful change with visible business impact. Immediate interview availability. Apply Now If you're an experienced Helpdesk Improvement Manager, Service Desk Manager or Continuous Improvement professional looking for your next challenge, we'd love to hear from you. Apply today or contact Ryan McNeil for a confidential discussion.
Jun 27, 2026
Contractor
Are you an experienced Helpdesk Manager or Service Desk professional with a passion for operational excellence and continuous improvement? A leading Facilities Management organisation is seeking a Helpdesk Improvement Manager to lead a critical transformation programme across a major FM contract. This is an opportunity to make a lasting impact by improving service delivery, enhancing customer experience and driving operational efficiencies within a busy Helpdesk environment. Working closely with operational teams and senior stakeholders, you'll assess existing processes, identify opportunities for improvement and implement changes that deliver measurable results. The Role As the Helpdesk Improvement Manager, you will: Review and analyse current Helpdesk operations, processes and performance. Identify opportunities to improve efficiency, service delivery and customer satisfaction. Develop and implement improvement strategies aligned with business objectives. Lead transformation and continuous improvement initiatives across the Helpdesk function. Work collaboratively with stakeholders to drive engagement and successful change adoption. Monitor performance metrics and measure the impact of implemented improvements. Provide regular updates and recommendations to senior management. About You To be successful in the role of Helpdesk Improvement Manager, you will have: Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions. Experience within Facilities Management, Property Services or a similar operational environment. Strong analytical and problem-solving skills. Proven experience delivering process improvement, transformation or change initiatives. Excellent stakeholder management and communication skills. Strong project management capabilities with the ability to deliver results in a fast-paced environment. Experience using CAFM systems or Helpdesk software would be advantageous. Why Apply? £500 per day contract rate. Hybrid working arrangement. Opportunity to lead a high-profile improvement programme. Join a respected Facilities Management organisation. Deliver meaningful change with visible business impact. Immediate interview availability. Apply Now If you're an experienced Helpdesk Improvement Manager, Service Desk Manager or Continuous Improvement professional looking for your next challenge, we'd love to hear from you. Apply today or contact Ryan McNeil for a confidential discussion.
Adecco is proud to be recruiting for a Regional Development Executive on behalf of one of our well-established and growing client. Our client is a leading independent company dedicated to delivering exceptional service and a diverse range of products. They are recognised for their commitment to professionalism, innovation, and customer satisfaction. Are you a driven sales professional with a passion for growth and building strong customer relationships? If so, this is your opportunity to take your career to the next level! Salary: 35k base + OTE bonus Type: Permanent, Full-Time Key Responsibilities: Report directly to the Sales Manager, focusing on driving new sales growth across the North-West. Conduct both desk and field-based market research to identify growth sectors and regional opportunities. Create and generate leads, setting appointments, and developing a strong sales pipeline. Engage in periodic outreach to our existing customer base through targeted sales campaigns via calls and emails. Take ownership of our Customer Relationship Management (CRM) database to ensure accurate and timely records. Skills, Requirements & Experience: A proven ability to work at pace and under pressure. A track record of meeting and exceeding financial targets. High levels of oral and written communication skills that engage and inspire. The ability to connect with both new and existing customers effortlessly. Strong data skills to record and compile key performance statistics effectively. Full UK driving licence. Ready to make a move? Apply today and take the next step in your sales career with us! We can't wait to meet you! For more job opportunities and general updates from Adecco, please follow us on our new Facebook page: (url removed)> Adecco aims to respond to all applicants, however, due to the large volume of applications we receive, this may not always be possible. Should you not receive a response within five working days, please accept this as notification that you have not been shortlisted on this occasion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 27, 2026
Full time
Adecco is proud to be recruiting for a Regional Development Executive on behalf of one of our well-established and growing client. Our client is a leading independent company dedicated to delivering exceptional service and a diverse range of products. They are recognised for their commitment to professionalism, innovation, and customer satisfaction. Are you a driven sales professional with a passion for growth and building strong customer relationships? If so, this is your opportunity to take your career to the next level! Salary: 35k base + OTE bonus Type: Permanent, Full-Time Key Responsibilities: Report directly to the Sales Manager, focusing on driving new sales growth across the North-West. Conduct both desk and field-based market research to identify growth sectors and regional opportunities. Create and generate leads, setting appointments, and developing a strong sales pipeline. Engage in periodic outreach to our existing customer base through targeted sales campaigns via calls and emails. Take ownership of our Customer Relationship Management (CRM) database to ensure accurate and timely records. Skills, Requirements & Experience: A proven ability to work at pace and under pressure. A track record of meeting and exceeding financial targets. High levels of oral and written communication skills that engage and inspire. The ability to connect with both new and existing customers effortlessly. Strong data skills to record and compile key performance statistics effectively. Full UK driving licence. Ready to make a move? Apply today and take the next step in your sales career with us! We can't wait to meet you! For more job opportunities and general updates from Adecco, please follow us on our new Facebook page: (url removed)> Adecco aims to respond to all applicants, however, due to the large volume of applications we receive, this may not always be possible. Should you not receive a response within five working days, please accept this as notification that you have not been shortlisted on this occasion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Desk Manager Salary: National: £43,090 - £46,500. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance of up to £13,000. Any allowance is non-contractual and subject to a post-appointment capability assessment, with awards determined by a moderation panel in line with the Government Digital and Data Capability Framework. Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. If so, then read on! About the Team The Financial Analytics Control and Technology (FACT) team is a friendly and collaborative team that sits within HM Treasury's Public Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central Accounting and Reporting (OSCAR). OSCAR is an IBM Cognos based, cross-government system which contains a detailed, multi-year analysis of departmental spending and from which the Whole of Governments Accounts (WGA), Supply Estimates and other key outputs are produced. OSCAR's main objectives are to: Be the single source for reliable, real time financial information for government. Increase our analytics and insight capability to support decision making. Enable the modernisation and standardisation of financial accounting and reporting. Reduce the time taken to produce statutory publications. Be capable of future development and expansion (e.g., to new datasets). FACT comprises around 12 members of staff and provides exposure to colleagues across the breadth of the government finance function. The team fully supports learning, development and growth. The key responsibilities of the post-holder will be: OSCAR is His Majesty's Online System for Central Accounting and Reporting. It has 1800 end-users, and they require a proficient service desk facility responsible for prioritising, allocating and resolving all service-related tickets to our other OSCAR suppliers for resolution. This service desk is currently provided by an external service provider, and the post holder would lead the successful transition of that incumbent service to a new in-house team. This role directs day-to-day functions, making sure users and business teams receive the support required. They deliver excellent customer service and promote user happiness. The role reports to a Senior IT Service Manager and will have line management responsibility of the service desk analysts. On a typical day you will Customer Support and Service Delivery Lead the delivery of Service Desk operations, ensuring incidents, service requests and changes are managed effectively in line with agreed service management processes and standards. Take overall accountability for the Service Desk's performance, ensuring services meet established service level agreements (SLAs), critical metrics, and business requirements. Coordinate the management of major incidents, ensuring seamless collaboration among resolver groups and timely communication with collaborators. Stakeholder and Customer Relationship Management Build and maintain strong relationships with stakeholders, customers, suppliers and delivery teams to ensure a high-quality, user-focused service. Act as the primary escalation point for high-impact issues, ensuring stakeholders are appropriately engaged and informed throughout. Represent the Service Desk in governance forums and senior collaborator discussions, providing clear updates on operational efficiency and issues. Reporting, Records and Knowledge Management Own and ensure the integrity of service management data, including incidents, requests, assets and performance information. Use customer feedback, performance data and operational insights to identify service gaps and opportunities for improvement. Ensure audit, governance and compliance requirements are met across all Service Desk processes and records. Leadership, Resourcing and Continuous Improvement Provide overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. Handle workforce planning, rota design and resource allocation to ensure effective service coverage and resilience. Establish team capability through coaching, mentoring and development, fostering a high-performing and user focused culture. Service Strategy, Governance and Supplier Management Ensure alignment to IT operations frameworks (e.g. ITIL), embedding guideline across incident, problem, change and service management areas. Stay informed of industry developments and emerging technologies, finding opportunities to enhance service capability and efficiency. The role will require technical ability: Demonstrable understanding of ITIL practices, including incident, problem, change and service level management Strong understanding of IT service delivery frameworks and operating models Experience using ITSM tools (e.g. Jira Service Management or similar) to handle service performance and operations Understanding of supplier management and multi-team service delivery environments Qualifications: SIAM Foundation - If you do not hold the qualification, you should be willing to achieve it within 12 months of joining if successful. ITIL v4 (or v5) Foundation - Required on application About You We want you to have the ability to deliver a high-quality IT support service by setting clear standards, ensuring accurate prioritisation of working and driving consistent outcomes that meet user and business needs as well as being able to pro-actively identify improvement opportunities. We would like you to be able to demonstrate leadership by setting clear direction and standards for service delivery, supporting colleagues to understand priorities and contribute to share objectives. It's essential that you have experience of leading an IT Service Desk team to deliver a user centric service, focussed on quality and continuous improvement. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
Jun 27, 2026
Full time
Service Desk Manager Salary: National: £43,090 - £46,500. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance of up to £13,000. Any allowance is non-contractual and subject to a post-appointment capability assessment, with awards determined by a moderation panel in line with the Government Digital and Data Capability Framework. Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. If so, then read on! About the Team The Financial Analytics Control and Technology (FACT) team is a friendly and collaborative team that sits within HM Treasury's Public Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central Accounting and Reporting (OSCAR). OSCAR is an IBM Cognos based, cross-government system which contains a detailed, multi-year analysis of departmental spending and from which the Whole of Governments Accounts (WGA), Supply Estimates and other key outputs are produced. OSCAR's main objectives are to: Be the single source for reliable, real time financial information for government. Increase our analytics and insight capability to support decision making. Enable the modernisation and standardisation of financial accounting and reporting. Reduce the time taken to produce statutory publications. Be capable of future development and expansion (e.g., to new datasets). FACT comprises around 12 members of staff and provides exposure to colleagues across the breadth of the government finance function. The team fully supports learning, development and growth. The key responsibilities of the post-holder will be: OSCAR is His Majesty's Online System for Central Accounting and Reporting. It has 1800 end-users, and they require a proficient service desk facility responsible for prioritising, allocating and resolving all service-related tickets to our other OSCAR suppliers for resolution. This service desk is currently provided by an external service provider, and the post holder would lead the successful transition of that incumbent service to a new in-house team. This role directs day-to-day functions, making sure users and business teams receive the support required. They deliver excellent customer service and promote user happiness. The role reports to a Senior IT Service Manager and will have line management responsibility of the service desk analysts. On a typical day you will Customer Support and Service Delivery Lead the delivery of Service Desk operations, ensuring incidents, service requests and changes are managed effectively in line with agreed service management processes and standards. Take overall accountability for the Service Desk's performance, ensuring services meet established service level agreements (SLAs), critical metrics, and business requirements. Coordinate the management of major incidents, ensuring seamless collaboration among resolver groups and timely communication with collaborators. Stakeholder and Customer Relationship Management Build and maintain strong relationships with stakeholders, customers, suppliers and delivery teams to ensure a high-quality, user-focused service. Act as the primary escalation point for high-impact issues, ensuring stakeholders are appropriately engaged and informed throughout. Represent the Service Desk in governance forums and senior collaborator discussions, providing clear updates on operational efficiency and issues. Reporting, Records and Knowledge Management Own and ensure the integrity of service management data, including incidents, requests, assets and performance information. Use customer feedback, performance data and operational insights to identify service gaps and opportunities for improvement. Ensure audit, governance and compliance requirements are met across all Service Desk processes and records. Leadership, Resourcing and Continuous Improvement Provide overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. Handle workforce planning, rota design and resource allocation to ensure effective service coverage and resilience. Establish team capability through coaching, mentoring and development, fostering a high-performing and user focused culture. Service Strategy, Governance and Supplier Management Ensure alignment to IT operations frameworks (e.g. ITIL), embedding guideline across incident, problem, change and service management areas. Stay informed of industry developments and emerging technologies, finding opportunities to enhance service capability and efficiency. The role will require technical ability: Demonstrable understanding of ITIL practices, including incident, problem, change and service level management Strong understanding of IT service delivery frameworks and operating models Experience using ITSM tools (e.g. Jira Service Management or similar) to handle service performance and operations Understanding of supplier management and multi-team service delivery environments Qualifications: SIAM Foundation - If you do not hold the qualification, you should be willing to achieve it within 12 months of joining if successful. ITIL v4 (or v5) Foundation - Required on application About You We want you to have the ability to deliver a high-quality IT support service by setting clear standards, ensuring accurate prioritisation of working and driving consistent outcomes that meet user and business needs as well as being able to pro-actively identify improvement opportunities. We would like you to be able to demonstrate leadership by setting clear direction and standards for service delivery, supporting colleagues to understand priorities and contribute to share objectives. It's essential that you have experience of leading an IT Service Desk team to deliver a user centric service, focussed on quality and continuous improvement. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
Job title: Team and Office Administrator Reports to: Senior Manager, Team and Office Location: Bloomsbury, London Contract term: One-year Fixed Term Contract Salary: £23,300 - £25,000 dependent on experience Hours: Full time The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society that has been dedicated to improving tropical medicine and global health since 1907. As a learned society we have a long legacy of work in global health and work to balance traditional values with a modern approach. Our ambition is to save lives and improve health around the world through increased access to greater equity in global health care. Through our activities we help further our members' and Fellows' careers. We also bring together their collective knowledge and use our own expertise to achieve change within the sector. We are looking for a motivated individual to join us as Team and Office Administrator, effectively supporting the small but busy RSTMH Team by providing proactive and comprehensive support across our key areas of work. The role will require someone who preferably has some experience of providing support and administration to a busy team and office, preferably within the charity/not-for-profit sector, who is flexible, has excellent time management and prioritisation skills, and is able work on their own initiative. The successful candidate will be working across various RSTMH activities, including membership, journals, events, grants, and communications; therefore, they will need to be efficient and organised, with strong computer skills and a professional outlook. Please note: This is a London based role and will be office-based. This is not available as a remote job. The Role: As Administrative Assistant RSTMH, your duties will include: Developing and maintaining effective working relationships across RSTMH Ensuring that all general, email, telephone and written enquiries are dealt with efficiently and promptly Supporting with the management of the RSTMH office and office processes, ensuring the space is kept clean and presentable, monitoring stock levels and assisting the team with office maintenance tasks Undertaking electronic and paper filing, and maintain filing systems appropriately Assisting with the management and promotion of the RSTMH meeting room Supporting with general administration across all RSTMH areas of work Supporting on the website by uploading and editing content through the CMS Helping create and send the fortnightly member newsletter and the monthly non-member newsletter Responsibility for the general administration and upkeep of RSTMH's online opportunities platform, grow Assisting with enquiries from current and prospective members in a professional, timely manner, and to agreed service targets. Working proficiently across RSTMH platforms, including Editorial Manager, CiviCRM and Benefactor Assisting in international travel planning, including identifying travel options, creating visa support letters and sourcing accommodation for the team and/or RSTMH contacts Carrying out desk research as and when required Ensuring that all assigned tasks are completed to a high standard Participating in team meetings, planning and initiatives Assisting in any administrative tasks to support the team and wider RSTMH community To undertake any other reasonable tasks as could be expected of a Administrative Assistant Essential Technical Skills: Ability to manage a diverse set of priorities and meet deadlines to a consistently high standard Capacity to set up and maintain administrative processes and office systems Excellent written and verbal communication skills and a strong understanding of delivering great customer service Experience of being responsible for initiating, planning, and developing own areas of work High computer literacy and confidence with Word, PowerPoint, Outlook, and Excel, and the ability to adapt to new platforms Exceptional use of written and spoken English Experience providing administration support, preferably in an office environment Good analytical skills with the ability to identify key points from complex material or information Personal Skills: Ability to work with a wide range of people whilst presenting a professional image on behalf of RSTMH Ability to be calm under pressure and help build a collaborative team culture Flexibility and willingness to work under own initiative Discretion when dealing with confidential information Willingness to undertake other responsibilities and an eagerness to learn A demonstrated commitment to and interest in the aims and objectives of RSTMH Desirable Skills: Filing experience Experience of working with databases Professional, polite and confident telephone manner Experience of working in events Experience of communicating with diverse audiences across multiple platforms, including email, phone, and in-person engagement at events. This is an exciting opportunity for a confident team player looking to enhance their administration and communication skills, and a great introduction to the global health community. Please submit your application by 12 July 2026. N.B. We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline. To apply for the role of Team and Office Administrator, please click the apply button . You will need to fill in where it asks for your cover message/covering letter, with a cover letter showing how your previous experience and skills meet the requirements of the role, and attach your CV. N.B. Applications without a CV and cover letter will not be considered. No agencies please
Jun 27, 2026
Full time
Job title: Team and Office Administrator Reports to: Senior Manager, Team and Office Location: Bloomsbury, London Contract term: One-year Fixed Term Contract Salary: £23,300 - £25,000 dependent on experience Hours: Full time The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society that has been dedicated to improving tropical medicine and global health since 1907. As a learned society we have a long legacy of work in global health and work to balance traditional values with a modern approach. Our ambition is to save lives and improve health around the world through increased access to greater equity in global health care. Through our activities we help further our members' and Fellows' careers. We also bring together their collective knowledge and use our own expertise to achieve change within the sector. We are looking for a motivated individual to join us as Team and Office Administrator, effectively supporting the small but busy RSTMH Team by providing proactive and comprehensive support across our key areas of work. The role will require someone who preferably has some experience of providing support and administration to a busy team and office, preferably within the charity/not-for-profit sector, who is flexible, has excellent time management and prioritisation skills, and is able work on their own initiative. The successful candidate will be working across various RSTMH activities, including membership, journals, events, grants, and communications; therefore, they will need to be efficient and organised, with strong computer skills and a professional outlook. Please note: This is a London based role and will be office-based. This is not available as a remote job. The Role: As Administrative Assistant RSTMH, your duties will include: Developing and maintaining effective working relationships across RSTMH Ensuring that all general, email, telephone and written enquiries are dealt with efficiently and promptly Supporting with the management of the RSTMH office and office processes, ensuring the space is kept clean and presentable, monitoring stock levels and assisting the team with office maintenance tasks Undertaking electronic and paper filing, and maintain filing systems appropriately Assisting with the management and promotion of the RSTMH meeting room Supporting with general administration across all RSTMH areas of work Supporting on the website by uploading and editing content through the CMS Helping create and send the fortnightly member newsletter and the monthly non-member newsletter Responsibility for the general administration and upkeep of RSTMH's online opportunities platform, grow Assisting with enquiries from current and prospective members in a professional, timely manner, and to agreed service targets. Working proficiently across RSTMH platforms, including Editorial Manager, CiviCRM and Benefactor Assisting in international travel planning, including identifying travel options, creating visa support letters and sourcing accommodation for the team and/or RSTMH contacts Carrying out desk research as and when required Ensuring that all assigned tasks are completed to a high standard Participating in team meetings, planning and initiatives Assisting in any administrative tasks to support the team and wider RSTMH community To undertake any other reasonable tasks as could be expected of a Administrative Assistant Essential Technical Skills: Ability to manage a diverse set of priorities and meet deadlines to a consistently high standard Capacity to set up and maintain administrative processes and office systems Excellent written and verbal communication skills and a strong understanding of delivering great customer service Experience of being responsible for initiating, planning, and developing own areas of work High computer literacy and confidence with Word, PowerPoint, Outlook, and Excel, and the ability to adapt to new platforms Exceptional use of written and spoken English Experience providing administration support, preferably in an office environment Good analytical skills with the ability to identify key points from complex material or information Personal Skills: Ability to work with a wide range of people whilst presenting a professional image on behalf of RSTMH Ability to be calm under pressure and help build a collaborative team culture Flexibility and willingness to work under own initiative Discretion when dealing with confidential information Willingness to undertake other responsibilities and an eagerness to learn A demonstrated commitment to and interest in the aims and objectives of RSTMH Desirable Skills: Filing experience Experience of working with databases Professional, polite and confident telephone manner Experience of working in events Experience of communicating with diverse audiences across multiple platforms, including email, phone, and in-person engagement at events. This is an exciting opportunity for a confident team player looking to enhance their administration and communication skills, and a great introduction to the global health community. Please submit your application by 12 July 2026. N.B. We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline. To apply for the role of Team and Office Administrator, please click the apply button . You will need to fill in where it asks for your cover message/covering letter, with a cover letter showing how your previous experience and skills meet the requirements of the role, and attach your CV. N.B. Applications without a CV and cover letter will not be considered. No agencies please
Office Manager St Andrews Fixed Term Competitive Annual Salary + Benefits Your new company You'll be joining a respected, forward-thinking organisation embarking on an exciting period of transformation. With a brand-new facility opening soon, the business is committed to creating a world-class working environment that supports collaboration, innovation, and wellbeing. You'll work closely with internal specialists, external partners, and senior stakeholders, acting as a trusted ambassador and building strong, long-term relationships across the organisation. Your new role As the Office Manager on an 18-month fixed-term contract, you'll take centre stage in one of the organisation's most significant transformation projects: the seamless relocation of its workforce into a brand-new facility. This is a role with real influence, variety, and visibility, perfect for someone who thrives on building structure, leading change, and creating an exceptional workplace experience from day one. You'll be responsible for planning, coordinating, and delivering the full office migration. That includes: Developing a phased staff transition plan that keeps people informed, engaged, and supported Establishing governance structures, reporting frameworks, and communication plans Acting as the primary point of contact for internal teams and external suppliers throughout mobilisation Managing budgets and ensuring the move stays on track and on cost Overseeing the physical setup of the new headquarters from furniture layouts and signage to supplies, neighbourhoods, and welcome areas Working closely with technology teams on access control, desk booking, parking systems, and readiness checks Identifying gaps, resolving issues, and ensuring business continuity with minimal disruption Recruiting, onboarding, and developing members of the new office services team. Once the new headquarters is open, you'll take full ownership of the building's daily operations, ensuring it runs smoothly, safely, and efficiently. You'll: Manage all core office services, including reception, visitor management, mail operations, and logistics Maintain a high-quality, well-presented, and people-focused workplace environment Act as the go-to contact for colleagues, visitors, and external partners Oversee building security and access control, working closely with suppliers and internal teams Coordinate catering, cleaning, and other service providers to deliver consistently high standards Monitor service performance, gather insights, and implement improvements to enhance the workplace experience Manage office budgets, expenses, and cost-control measures This is a hands-on, high-impact role where your decisions shape the daily experience of everyone who walks through the door. What you'll need to succeed You'll bring a blend of operational expertise, project leadership, and people-focused thinking, including: Proven experience managing office relocations, workplace transitions, or large-scale operational projects Strong project management capability Excellent stakeholder management and communication skills Confidence managing budgets, contracts, and suppliers Solid understanding of facilities management, IT infrastructure, and workplace operations Strong organisational, problem-solving, and Microsoft Office skills (especially Excel) Familiarity with CAFM or CRM systems The ability to lead, onboard, and develop an office services team What you'll get in return The opportunity to shape a flagship workplace from day one A varied and influential role at the heart of a major organisational transition The chance to work with a wide range of internal and external partners A supportive environment that values innovation, efficiency, and employee experience A fixed-term contract offering stability throughout the full transition and mobilisation period What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Full time
Office Manager St Andrews Fixed Term Competitive Annual Salary + Benefits Your new company You'll be joining a respected, forward-thinking organisation embarking on an exciting period of transformation. With a brand-new facility opening soon, the business is committed to creating a world-class working environment that supports collaboration, innovation, and wellbeing. You'll work closely with internal specialists, external partners, and senior stakeholders, acting as a trusted ambassador and building strong, long-term relationships across the organisation. Your new role As the Office Manager on an 18-month fixed-term contract, you'll take centre stage in one of the organisation's most significant transformation projects: the seamless relocation of its workforce into a brand-new facility. This is a role with real influence, variety, and visibility, perfect for someone who thrives on building structure, leading change, and creating an exceptional workplace experience from day one. You'll be responsible for planning, coordinating, and delivering the full office migration. That includes: Developing a phased staff transition plan that keeps people informed, engaged, and supported Establishing governance structures, reporting frameworks, and communication plans Acting as the primary point of contact for internal teams and external suppliers throughout mobilisation Managing budgets and ensuring the move stays on track and on cost Overseeing the physical setup of the new headquarters from furniture layouts and signage to supplies, neighbourhoods, and welcome areas Working closely with technology teams on access control, desk booking, parking systems, and readiness checks Identifying gaps, resolving issues, and ensuring business continuity with minimal disruption Recruiting, onboarding, and developing members of the new office services team. Once the new headquarters is open, you'll take full ownership of the building's daily operations, ensuring it runs smoothly, safely, and efficiently. You'll: Manage all core office services, including reception, visitor management, mail operations, and logistics Maintain a high-quality, well-presented, and people-focused workplace environment Act as the go-to contact for colleagues, visitors, and external partners Oversee building security and access control, working closely with suppliers and internal teams Coordinate catering, cleaning, and other service providers to deliver consistently high standards Monitor service performance, gather insights, and implement improvements to enhance the workplace experience Manage office budgets, expenses, and cost-control measures This is a hands-on, high-impact role where your decisions shape the daily experience of everyone who walks through the door. What you'll need to succeed You'll bring a blend of operational expertise, project leadership, and people-focused thinking, including: Proven experience managing office relocations, workplace transitions, or large-scale operational projects Strong project management capability Excellent stakeholder management and communication skills Confidence managing budgets, contracts, and suppliers Solid understanding of facilities management, IT infrastructure, and workplace operations Strong organisational, problem-solving, and Microsoft Office skills (especially Excel) Familiarity with CAFM or CRM systems The ability to lead, onboard, and develop an office services team What you'll get in return The opportunity to shape a flagship workplace from day one A varied and influential role at the heart of a major organisational transition The chance to work with a wide range of internal and external partners A supportive environment that values innovation, efficiency, and employee experience A fixed-term contract offering stability throughout the full transition and mobilisation period What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Service Desk Analyst: Salary: National: £34,820 - £40,000. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance of up to £13,000. Any allowance is non-contractual and subject to a post-appointment capability assessment, with awards determined by a moderation panel in line with the Government Digital and Data Capability Framework Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide senior operational support to the Service Desk? Do you want to have a role that combines hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities? If so, then read on! About the Team The Financial Analytics Control and Technology (FACT) team is a friendly and collaborative team that sits within HM Treasury's Public Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central Accounting and Reporting (OSCAR). OSCAR is an IBM Cognos based, cross-government system which contains a detailed, multi-year analysis of departmental spending and from which the Whole of Governments Accounts (WGA), Supply Estimates and other key outputs are produced. OSCAR's main objectives are to: Be the single source for reliable, real time financial information for government. Increase our analytics and insight capability to support decision making. Enable the modernisation and standardisation of financial accounting and reporting. Reduce the time taken to produce statutory publications. Be capable of future development and expansion (e.g., to new datasets). FACT comprises around 12 members of staff and provides exposure to colleagues across the breadth of the government finance function. The team fully supports learning, development and growth. The key responsibilities of the post-holder will be: OSCAR is His Majesty's Online System for Central Accounting and Reporting. It has 1800 end-users, and they require a proficient service desk facility responsible for triaging, allocating and resolving all service-related tickets to our other OSCAR suppliers for resolution. This service desk is currently run by an external provider. The post holder will support the service desk manager during the transition to the new in-house team. They will also provide day-to-day supervision. The Senior Service Desk Analyst provides senior operational support to the Service Desk, combining hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities. The role ensures issues are resolved efficiently, brought up appropriately, and owned through to resolution following agreed service levels. The Senior Service Desk Analyst position sits within the FACT team and reports to the Service Desk Manager. On a typical day you will Customer Support and Service Delivery Act as a critical contact for complex IT incidents, service requests and changes, ensuring issues are effectively assessed, prioritised and resolved in line with agreed processes. Provide advanced technical support and guidance to colleagues, supporting resolution at the first point of contact where possible and ensuring appropriate escalation where required. Coordinate incident, request and task queues to ensure effective management, timely progression and resolution according to service level agreements and performance standards. Stakeholder and Customer Relationship Management: Build and maintain strong working relationships with stakeholders, customers and support teams to ensure a responsive, high-quality and customer-focused service. Assume responsibility for complex or high-priority incidents and requests, managing them through to resolution and ensuring clear, consistent communication with collaborators. Promote a culture of user focus, collaboration and continuous improvement across the Service Desk and wider support teams. Reporting, Records and Knowledge Management: Ensure the accuracy and quality of incident, request, asset and activity records according to organisational standards, audit requirements and guideline. Support the production and analysis of service performance data, identifying trends, risks and areas for improvement. Use service data, customer feedback and operational insights to inform continual service improvement activities. Team Leadership and Ongoing Improvement: Provide day-to-day leadership, guidance and support to Service Desk Analysts, acting as a senior point of escalation and decision-making within the team. Contribute to workforce planning, shift coordination and workload distribution to ensure effective service coverage and performance. Find opportunities to improve service quality, user experience, processes and tooling, raising where strategic decisions or investment are required. This role will require technical ability: Demonstrable understanding of ITIL practices, including incident, request and problem management Practical experience using Jira Service Management or a similar IT service management system Working knowledge of IT ticketing systems, including triage, prioritisation, escalation and resolution processes Ability to analyse service performance, trends or data to support improved service delivery A practical understanding of Microsoft 365 products, including Teams About You We want you to have the ability to take ownership of complex or escalated issues, coordinating resolution across teams and keeping customers and stakeholders informed of progress, risks and outcomes and you can improve user experience. We would like to be able to support the development of colleagues by sharing knowledge, coaching others and contributing to a culture of learning and continuous improvement within the team. It's essential that you have experience of working in a customer facing service desk, triaging service tickets and responding to customer incidents. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
Jun 27, 2026
Full time
Senior Service Desk Analyst: Salary: National: £34,820 - £40,000. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance of up to £13,000. Any allowance is non-contractual and subject to a post-appointment capability assessment, with awards determined by a moderation panel in line with the Government Digital and Data Capability Framework Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide senior operational support to the Service Desk? Do you want to have a role that combines hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities? If so, then read on! About the Team The Financial Analytics Control and Technology (FACT) team is a friendly and collaborative team that sits within HM Treasury's Public Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central Accounting and Reporting (OSCAR). OSCAR is an IBM Cognos based, cross-government system which contains a detailed, multi-year analysis of departmental spending and from which the Whole of Governments Accounts (WGA), Supply Estimates and other key outputs are produced. OSCAR's main objectives are to: Be the single source for reliable, real time financial information for government. Increase our analytics and insight capability to support decision making. Enable the modernisation and standardisation of financial accounting and reporting. Reduce the time taken to produce statutory publications. Be capable of future development and expansion (e.g., to new datasets). FACT comprises around 12 members of staff and provides exposure to colleagues across the breadth of the government finance function. The team fully supports learning, development and growth. The key responsibilities of the post-holder will be: OSCAR is His Majesty's Online System for Central Accounting and Reporting. It has 1800 end-users, and they require a proficient service desk facility responsible for triaging, allocating and resolving all service-related tickets to our other OSCAR suppliers for resolution. This service desk is currently run by an external provider. The post holder will support the service desk manager during the transition to the new in-house team. They will also provide day-to-day supervision. The Senior Service Desk Analyst provides senior operational support to the Service Desk, combining hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities. The role ensures issues are resolved efficiently, brought up appropriately, and owned through to resolution following agreed service levels. The Senior Service Desk Analyst position sits within the FACT team and reports to the Service Desk Manager. On a typical day you will Customer Support and Service Delivery Act as a critical contact for complex IT incidents, service requests and changes, ensuring issues are effectively assessed, prioritised and resolved in line with agreed processes. Provide advanced technical support and guidance to colleagues, supporting resolution at the first point of contact where possible and ensuring appropriate escalation where required. Coordinate incident, request and task queues to ensure effective management, timely progression and resolution according to service level agreements and performance standards. Stakeholder and Customer Relationship Management: Build and maintain strong working relationships with stakeholders, customers and support teams to ensure a responsive, high-quality and customer-focused service. Assume responsibility for complex or high-priority incidents and requests, managing them through to resolution and ensuring clear, consistent communication with collaborators. Promote a culture of user focus, collaboration and continuous improvement across the Service Desk and wider support teams. Reporting, Records and Knowledge Management: Ensure the accuracy and quality of incident, request, asset and activity records according to organisational standards, audit requirements and guideline. Support the production and analysis of service performance data, identifying trends, risks and areas for improvement. Use service data, customer feedback and operational insights to inform continual service improvement activities. Team Leadership and Ongoing Improvement: Provide day-to-day leadership, guidance and support to Service Desk Analysts, acting as a senior point of escalation and decision-making within the team. Contribute to workforce planning, shift coordination and workload distribution to ensure effective service coverage and performance. Find opportunities to improve service quality, user experience, processes and tooling, raising where strategic decisions or investment are required. This role will require technical ability: Demonstrable understanding of ITIL practices, including incident, request and problem management Practical experience using Jira Service Management or a similar IT service management system Working knowledge of IT ticketing systems, including triage, prioritisation, escalation and resolution processes Ability to analyse service performance, trends or data to support improved service delivery A practical understanding of Microsoft 365 products, including Teams About You We want you to have the ability to take ownership of complex or escalated issues, coordinating resolution across teams and keeping customers and stakeholders informed of progress, risks and outcomes and you can improve user experience. We would like to be able to support the development of colleagues by sharing knowledge, coaching others and contributing to a culture of learning and continuous improvement within the team. It's essential that you have experience of working in a customer facing service desk, triaging service tickets and responding to customer incidents. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
