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Senior Business Support Officer (SEND) We are looking for an experienced and highly organised Senior Business Support Officer to join a busy SEND service within a local authority. Supporting statutory children's services, you will play a key role in coordinating Education, Health and Care (EHC) processes, maintaining accurate records, supporting multi-agency working and helping to ensure statutory deadlines are met. Key responsibilities include: Providing high-quality administrative support to SEND teams. Acting as a point of contact for families, schools and partner agencies. Coordinating meetings, preparing agendas, taking minutes and monitoring actions. Producing reports and maintaining accurate data across multiple systems. Supporting financial administration and service processes. Identifying opportunities to improve administrative procedures. Requirements: Previous experience in a senior administrative or business support role. SEND, children's services or statutory sector experience is highly desirable. Excellent organisational skills and attention to detail. Strong communication skills and the ability to manage competing priorities. Good working knowledge of Microsoft Office applications. 4 days per week, 30hrs, (Monday-Thursday or Tuesday-Friday). Hybrid working with office attendance required when needed.

Ashberry recruitment are currently recruiting a property service manager for a well established housing association in West Yorkshire. In this role, the successful candidate would be expected to oversee the Intensive housing management (IHM) functions at all of the the services ran by the housing association. You would be accountable to: The Head of Service/chief Executive Working hours: 35 hours per week working flexibly Monday to Friday 9am-6:30pm Annual Leave: 20 working days plus 5 days after successful completion of Probationary period plus 8 public holidays THE ROLE WILL INCLUDE; To be the safeguarding and health and safety lead for the organisation. Conducting health and safety visits to properties alongside tenancy management officer and support staff at each service. To identify any health and safety or safeguarding issues and work to resolve with the relevant teams. To liaise with our landlord partners when taking on new properties and ensuring that all paperwork is completed, health and safety standards are met before leases are signed by Heads of Service. (HOS) To ensure stock condition surveys and any new leased accommodation standards checks are completed in conjunction with service managers and all paperwork is uploaded to relevant accommodation folders. To ensure maintenance spreadsheets are audited on a weekly basis and any issues identified are followed through with the relevant team until signed off. To ensure any risk assessments associated with accommodation and or office spaces are reviewed in line with policies and procedures and any issues identified are resolved within time scales. To assist HOS with ensuring that we are complying with all quality assurance by auditing the service practices annually , relating to BQAF and SHIP standards. To work with the Head of Service to complete annual CHAS accreditation and work with HOS to ensure any other accreditations are carried out. To work with the Business Support Manager to organise and host quarterly Speakout forum meetings with Service Users in relation to Intensive housing management, accommodation standards and the organisations Speakout charter. To review IHM related policies and procedures as per the timetable for reviews. INTENSIVE HOUSING MANAGEMENT; To ensure that void properties are turned around and re let within agreed timescales as per key performance indicators for each service. To audit void spreadsheet on a fortnightly basis and discuss any issues with relevant service managers/team leaders. To comply with and ensure teams are working within the Organisation's Referrals & Allocations Policy and procedures in order to maximise occupancy levels and minimise voids. To promote key health and safety policies that protect and safeguard service users as part of our duty of care to vulnerable people. Ensure our Health and Safety Policy and procedures e.g. inspections and tests are carried out across our services in a robust and responsive way to ensure that we can promote a safe environment for our service users to live in. To oversee the buildings are safe and protected from direct or indirect harm. Liaising with relevant building owners or landlord representatives to ensure that our schemes are maintained to a high standard and do not pose any risk to our service users and/or wider community. To audit repairs spreadsheets on a fortnightly basis to ensure all repairs are carried out within timescales. To ensure all properties have an up-to-date annual fire risk assessment in place. To audit the fire reporting spreadsheet on a fortnightly basis to ensure all FRA's are up to date with a clear review date. Ensure staff and service users understand and abide by the fire evacuation procedures. To keep informed of any changes in legislation relating to fire. To work in conjunction with the Council and hostel service manager to ensure that an annual FRA is completed and all actions and remedial work is carried out within timescales. To audit the annual testing spreadsheets to ensure all properties are compliant with all risk assessments required within timescales. To work in conjunction with service managers to review disaster recovery strategies for dispersed accommodation and hostel service on an annual basis. Report any concerns you may have around serious health and safety issues to HOS in order that they can be dealt with as a priority. WHAT IS EXPECTED OF YOU IN THIS ROLE; 1. To have strong leadership skills - to be able to lead from the front. Deploying resources effectively and efficiently in order to meet business objectives and fulfil team performance targets. 2. Team Building - Raising morale and ensuring that everyone is doing their bit to pull as a team and ensure that quality services are being delivered in a fair and consistent manner. 3. Effective support - to be able to guide and support staff in delivering a high standard of intensive housing management services. 4. To apply effective problem solving skills and initiating a project management approach that identifies a problem, apply a solution, implement and monitor effectiveness. 5. To apply strong communication skills that clarifies work tasks and expectations of role/responsibility. 6. To be able to respond to crisis and emergency situations in a calm and responsive manner. 7. To promote health and safety and safeguarding at every level in terms of accommodation, staff, service users and the working environment. 8. To work collaboratively within the management team to ensure that management performance targets and business objectives across the organisation are fulfilled within clear timescales. YOU MUST - - Have previous experience working in the supported housing sector - A full UK driving license - Previous experience in property management - Knowledge of health and safety regulations and Safeguarding procedures - Have a CIH Level 4 or equivalent, or be willing to undertake the relevant training to achieve this.

Health, Safety and Facilities Officer The Health, Safety and Facilities Officer will support the delivery of a safe, compliant and well-maintained working environment across the organisation. The role provides day-to-day coordination of health and safety activities, facilities operations, statutory compliance and contractor management, helping to ensure that offices and related spaces are safe, efficient and fit for purpose for staff, visitors and contractors. Key Responsibilities: Support the coordination and delivery of health and safety processes across the organisation, helping maintaining compliance with relevant legislation, internal policies, the ARUK Health and Safety Management System and best practice. Maintain health and safety records, including DSE assessments, new and expectant mothers assessments, incident logs, training records, inspections, audit follow-up actions and related compliance documentation. Support the completion, review and tracking of risk assessments, safe systems of work, standard operating procedures, and other health and safety documentation. Assist with the coordination and documentation of internal audits, safety checks and workplace inspections, recording findings, tracking actions and escalating issues as required. Support the reporting, assessment and follow-up of accidents, incidents and near misses, identifying trends, assisting with investigations and helping to develop strategies to prevent recurrence. Provide administrative support for policy updates, system improvements, implementation activities, reports, data summaries and documentation to support assurance and compliance frameworks. Respond to general health and safety enquiries, providing routine guidance and escalating issues where appropriate. Manage and maintain digital systems including DSE platforms, incident reporting systems, facilities databases, lone working records and contractor-related records, ensuring information is accurate and up to date. Manage facilities JIRA requests, tracking and escalating workplace issues, including repairs, building fabric, environmental conditions and general maintenance. Coordinate planned preventative maintenance, reactive repairs, equipment servicing and service contracts, liaising with colleagues, suppliers and contractors to ensure buildings, office fabric and equipment are maintained in a safe and good state of repair. Liaise with external contractors and service providers, including cleaning, security, maintenance and repair services, arranging works, checking documentation, organising access and monitoring delivery against requirements. Provide day-to-day workplace support in response to staff requests relating to office space, equipment, lighting, heating, building issues, office housekeeping, meeting room readiness and general workplace functionality. Support business continuity, emergency preparedness and workplace response arrangements, including fire safety, first aid, evacuation processes and the day-to-day administration of the lone working system. Knowledge, skills and experience needed: Experience in a health and safety, facilities, workplace or operations support role. Good working knowledge of health and safety principles and their practical application in an office or operational environment. Experience of maintaining accurate records, coordinating actions and managing administrative processes relating to compliance or facilities activities. Ability to organise and prioritise a varied workload, with strong attention to detail and a proactive approach to problem-solving. Strong written and verbal communication skills, with the ability to work effectively with colleagues, contractors and external suppliers. Ability to work independently while also contributing positively as part of a wider team. A practical, customer-focused and solution-oriented approach to supporting workplace safety and facilities needs. Commitment to confidentiality, professionalism and high standards of service. NEBOSH General Certificate or equivalent health and safety qualification/training. Experience of facilities management within a corporate environment desirable. A proactive and dependable approach, with the ability to take ownership of tasks and follow through to completion. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £32,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 12th July 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

Schools North East is approaching its 20th year as the region s dedicated, independent voice for schools. We are a successful, dynamic and influential charity, representing over 1,150 schools in the North East and specialist schools nationally through the National Network of Special Schools for School Business Professionals (NNoSS). We are entering an exciting next phase of our development. Our marketing and communications work is central to that: it helps us reach schools, grow engagement, tell the story of North East education, support our events and memberships, and strengthen our influence with policymakers, partners and the wider education sector. Due to internal promotion, we are now recruiting a Marketing and Communications Officer to work closely with our Marketing Manager and the wider team. This is a varied, creative and delivery-focused role, suited to someone with marketing or communications experience or an early-career or graduate applicant with strong writing, digital and creative skills and the desire to develop quickly. You will help produce content, campaigns and communications across Schools North East, NNoSS, Jobs in Schools North East, our events programme, memberships and policy activity. You will be joining a small, ambitious and high-performing team where people take ownership, work at pace and care deeply about the difference we make. If you are organised, curious, creative, confident with words and digital tools, and motivated by work with a clear social purpose, we would be delighted to hear from you. Why join us This is an exceptionally varied and hands-on role where you will see the direct results of your efforts; from producing high-impact content like the Weekly Update to promoting flagship events that bring the region s education community together. You won't just be executing tasks; you will be helping to shape a positive narrative for our region's schools, working within a small, ambitious team where your ideas are valued and your contribution is visible. Beyond the meaningful mission, you will develop a broad and practical marketing skillset across digital communications, social media, and CRM management, all while receiving dedicated mentorship from our Marketing Manager. Schools North East offers a supportive and collaborative culture that truly cares about its people, providing a package designed for work-life balance, including 30 days of annual leave plus bank holidays, a contributory pension, and a modern office in central Newcastle with the flexibility to work from home on Fridays. For a creative professional looking for real responsibility and a future-focused career, we provide an environment where you can grow professionally while doing work that truly matters for our region, as part of a small but highly impactful team. Key Responsibilities: Marketing and Engagement Contribute to lobbying and policy work through campaign activity Deliver and coordinate campaign activity within agreed plans to grow event attendance, memberships, sponsorship, partnerships and engagement across Schools North East programmes Promote programmes through email, website, social media and marketing materials Help maintain audience data and segmentation to ensure communications are relevant, timely and effective Identify and share member stories, case studies and examples that demonstrate the value of Schools North East Contribute ideas to improve the effectiveness of campaigns, content and audience engagement Content & Brand Create, edit and proofread engaging content for newsletters, websites, blogs, social media, email campaigns and stakeholder communications Support production of the Weekly Update and translate complex information into clear, accessible content for schools and partners Produce marketing materials and maintain a consistent Schools North East brand across all channels and outputs Use storytelling and creative content, including video and photography, to strengthen audience connection and engagement Digital & Marketing Use digital platforms including CMS, email marketing tools, CRM systems and social media channels to deliver day-to-day activity Update website content and apply basic SEO good practice to support clear user journeys and accurate information Monitor campaign performance and use data and insight to support improvements in communications activity Work collaboratively across the organisation and support events through content capture, delegate communications and promotion Maintain organised records and ensure communications meet data protection, accessibility and quality standards Support paid digital advertising campaigns (e.g. Meta, LinkedIn or Google Ads) Essential Requirements Background in marketing, communications, journalism, media, PR, digital marketing, design or a related field (including through study, work, volunteering or personal projects) Strong written communication skills, with the ability to create clear, accurate and engaging content for different audiences Good verbal communication and interpersonal skills, with the confidence to work effectively with colleagues, members, partners and stakeholders Creativity, audience awareness and the ability to contribute ideas for campaigns, content and engagement Experience using digital communications tools such as CMS platforms (e.g. WordPress), email marketing tools (e.g. Mailchimp), design tools (e.g. Canva or Adobe), social media scheduling tools, Google Workspace, CRM systems and analytics platforms The confidence and willingness to learn new systems as required Excellent attention to detail, including proofreading and editing to a high standard. Strong organisation skills, with the ability to manage multiple tasks, meet deadlines and work at pace Understanding of how communications support engagement and audience growth, with an interest in developing knowledge of campaign performance and impact A collaborative, proactive approach, with the ability to take direction and work on initiative An interest in education, schools and the role of Schools North East as the Voice, Glue and Bridge for North East schools Desirable Experience creating content across digital and print channels, including social media, websites, newsletters, blogs, video, photography or graphics. Understanding of SEO, email marketing, audience segmentation, accessibility or user journeys Experience in an education, charity, membership, public sector, events or partnership environment Experience supporting or managing paid digital advertising campaigns (e.g. Meta, LinkedIn or Google Ads) To apply: Please submit your full CV, clarifying any gaps in employment, along with a cover letter clearly linking your skills and experience to the job description and person specification FAO Lindsay Gerencser.

Location : South West England (multi-site with hybrid working) Contract : Permanent, Full-time Salary : £47,725 - £54,095 per annum About their organisation Our client is committed to making the most of short and precious lives. They provide expert care and support to babies, children with life-limiting conditions and their families, ensuring they can make the very most of their time together. They are seeking a Business Manager to play a central role in supporting how our client is led, governed and managed. About the role They are looking for a Business Manager who shares the organisation's values and is passionate about creating the conditions that enable others to do their best work. This is a pivotal role at the heart of the organisation, connecting people, processes, and information to support strong, compassionate leadership and decision-making. Working closely with senior leadership, you will help bring governance and business management to life through a collaborative, network leadership approach-working across teams, services, and sites to build shared understanding, consistency, and trust. You'll lead a central business support team and work in partnership with colleagues, Trustees and senior leaders to ensure governance, risk, and assurance arrangements are clear, connected, and effective. You'll also take on the role of Data Protection Officer, helping the organisation care for sensitive information with the same integrity and respect shown to the children and families they support. This is a hands-on role, where your organisation, judgement, and ability to bring people together will make a real difference-helping the organisation work smarter, strengthen resilience, and focus on what matters most. About you You are an experienced and values-driven professional with a senior level background in governance, business management, or corporate administration. You believe in collaboration over hierarchy, bring people together with warmth and clarity, and take pride in creating inclusive, high-performing teams. You are organised, thoughtful, and motivated by making a positive impact. Essential experience required includes: Strong working knowledge of governance frameworks (charity/public sector), regulatory compliance and assurance processes, data protection legislation (UK GDPR/DPA 2018) Experience supporting Boards or Trustees Proven experience developing and maintaining governance frameworks and processes Managing organisational records, policies, and compliance registers Coordinating or leading cross-organisational projects Join the organisation and help shape the foundations that enable exceptional care-working together, across boundaries, for children and families across the South West. What they offer Working for this organisation isn't just a job - it's the chance to be part of something truly meaningful. They offer: 33 days' holiday plus bank holidays (rising with service) Enhanced sick pay (up to 6 months full pay) Pension scheme with 7% employer contribution Enhanced maternity/adoption pay and family-friendly policies Occupational health, wellbeing support and Employee Assistance Programme Life assurance scheme Ongoing training and development opportunities Commitment to sustainability and environmental responsibility A supportive, inclusive and values-driven workplace If you are looking for a role where you can combine leadership, governance expertise, they would love to hear from you. Please follow the link under the 'Apply Now' button (you will be asked to upload your CV and complete a short application form). Closing Date: 12 July 2026 Anticipated Interviews: 22 July 2026 face to face at the organisation's premises Equality, Diversity and Inclusion Statement Our client is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. The organisation welcomes applications from all sections of the community. You may have experience of the following: Business Manager, Head of Governance, Governance Manager, Corporate Services Manager, Company Secretary, Head of Compliance, Business Operations Manager, Chief of Staff, Executive Support Manager, Head of Corporate Governance REF-

ABOUT THIS ROLE The General Manager is responsible for delivering exceptional guest experience and service excellence. They will lead, motivate, and develop the Guest Experience team, ensuring clear direction and delivery of business priorities through the hospitality strategy, in collaboration with the Theatre Director and Senior Management Team. The role will drive revenue through effective upselling, the development of events and private functions, and maximising pre-ordering and in-venue spend, enhancing both commercial performance and the overall guest experience. They are also responsible for upholding the highest standards of health and safety across the Front of House and Hospitality operations, maintaining full compliance and embedding a proactive safety-first culture within the team, with a strong focus on maintaining high standards and accountability across the operation. KEY RESPONSIBILITIES Strategic: Work with the Theatre Director to develop and deliver annual business plans and budgets, aligned to commercial, service, and community objectives. Contribute to the venue's long-term strategy, identifying opportunities for growth across Front of House, hospitality, and events. Develop and deliver the annual hospitality and events marketing plan in collaboration with marketing and central support teams. Maximise the use of the theatre's ancillary spaces to support commercial performance, programming, and community engagement. Financial: Take overall responsibility for hospitality and events financial performance, including budgets, forecasts, and KPIs. Monitor performance against targets, identifying risks and implementing corrective actions where required. Drive secondary spend, sales growth, and spend-per-head across all Front of House and hospitality operations. Ensure effective pricing, stock management, cash control, and reporting systems are in place and compliant with group standards. Operational Excellence & Guest Experience: Provide senior operational leadership across all Front of House, hospitality, box office, and events activity. Act as duty manager as required, leading the operation in a live, customer-facing environment. Ensure all hospitality and events activity is delivered to agreed quality, service, and brand standards. Build strong working relationships with visiting companies, tour managers, and internal stakeholders to ensure seamless delivery. Champion accessibility, inclusion, sustainability, and environmental responsibility across venue operations. People Leadership, Recruitment & Development: Lead, motivate, and performance-manage Customer Experience and hospitality teams, fostering a positive, inclusive, high-performance culture. Oversee recruitment, induction, training, and engagement of permanent and casual staff. Ensure effective workforce planning and rota management in line with budget and operational demand. Support colleagues' professional development and ensure compliance with company HR systems and processes. Health & Safety, Safeguarding & Compliance: Take overall responsibility for Health & Safety, food hygiene, licensing, safeguarding, and statutory compliance within Front of House and hospitality operations. Ensure the venue meets or exceeds internal and external audit requirements. Maintain and implement effective risk management, emergency planning, and safeguarding practices. Ensure full compliance with the company's Food Safety Management System, including HACCP procedures, cleaning rotas, and opening and closing checks. Undertake, document, review, and disseminate risk assessments relevant to Front of House and hospitality operations. Manage and implement the venue's emergency, evacuation, and invacuation procedures, including drills, training, and briefings. Act as Deputy Safeguarding Officer and a key member of the venue's emergency response structure. ABOUT YOU A self-motivated individual with a genuine passion for delivering an exceptional hospitality offer and first-class experience. To achieve this, you will inspire and lead a team to meet and exceed budgeted targets, with customer care at the heart of your departments work. The candidate must be adaptable and forward-thinking, with creative flair and meticulous attention to detail with experience in a senior level manager position. A proven and robust hospitality knowledge, including strategic planning, food and beverage management, event delivery, the development of quality customer care strategies and pricing strategies are imperative to the role. YOUR EXPERIENCE: Significant senior management experience within a theatre, live entertainment, hospitality, or visitor attraction environment Proven track record of leading, motivating, and developing large customer-facing teams, including casual and contracted staff Strong commercial and financial management experience, including budgeting, forecasting, cost control, and delivering against KPIs Proven ability to monitor and challenge food quality, service standards, menu execution, pricing, and presentation Experience of driving secondary spend, sales growth, and spend-per-head Experience reviewing stock control, wastage, portion control, and cost management Excellent people management skills, including recruitment, training, performance management, and succession planning Strong operational leadership with the ability to manage busy, high-pressure live environments Thorough knowledge of Health & Safety, food hygiene, licensing, and compliance requirements Highly organised, resilient, and adaptable, with excellent attention to detail DESIRABLE: Proven experience managing third party or contract catering/kitchen partners within a theatre, hospitality, or live events environment Familiarity with zonal till systems, stock management software, and hospitality reporting tools Experience of developing and delivering hospitality and events marketing plans in collaboration with marketing teams Understanding of sustainability initiatives within venue operations and hospitality settings Experience supporting accessibility, inclusion, and equality initiatives in customer-facing environments Knowledge of safeguarding principles and experience acting as, or supporting, a Safeguarding Officer

We're looking for a talented Project Administrator to join our team. Don't miss this opportunty to join a trusted regulatory consultancy in a varied role, where you will play a key part in delivering international projects from start to finish. Project Administrator Huddersfield HD1 £27,000 - £30,000 per year (pro rata) Monday to Friday, up to 30 hours a week (some overtime & weekend work required) Office-based (no remote working) Please note: you must be authorised to work in the UK At Woodley BioReg, we provide best-in-class regulatory, scientific, and quality consulting services to pharmaceutical, biopharmaceutical, healthcare, and medical device companies. Established in 2000, we operate from the UK and Italy, with partners in South Korea and the USA, making us a trusted name in the global healthcare industry. About the Role: As Project Administrator, you will track and administer customer projects from initial coordination through to completion. This is a stand-alone role reporting to the Office Manager and Managing Director within a small office team of around four to five colleagues. Please be aware that this is a fully office-based poistion in Huddersfield with no remote working. Key Responsibilities: Handle incoming calls and respond to customer queries promptly and professionally Complete all project administration tasks accurately Provide office and administrative support to external consultants and clients as necessary Liaise with all parties to ensure smooth scheduling and operational processes Communicate regularly with clients and internal team members on the progress of work to meet project timelines Carry out post- project calls to confirm customer satisfaction and to determine scope for any additional work Deliver exceptional customer service at every step of the customer journey The Ideal Candidate: Customer-focused telephone manner with the ability to handle difficult situations professionally Strong administrative skills and excellent attention to detail Ability to work under pressure with pace, accuracy, and organisation Confidence in multitasking while remaining calm and solution-focused Strong problem-solving skills Positive, self-motivated attitude Good computer literacy and ability to use IT systems that support the role Skills and Experience: Essential: Experience in a project administration or coordination role Proven ability to manage projects to deadlines Experience using MS Office, MS Project, and Base Camp Desirable: Bachelor s degree in Life Sciences, Business Management, Communications, or similar Project management qualification such as PRINCE Experience working with external consultants or clients Why Join Us: Flexible working hours up to 30 hours per week Competitive salary with a Company Bonus Scheme Private Healthcare Scheme for you and your family Life Insurance for financial security Company Pension Scheme for your future Opportunities for career development and global networking How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Project Coordinator, Project Support Administrator, PMO Administrator, Programme Administrator, Delivery Coordinator, Office Administrator, Project Assistant, Client Services Administrator, Operations Administrator, Project Support Officer

Operations Director - Car Parking and Events Services Competitive salary to £90K 25 days annual leave Private Medical Insurance (following qualifying period) Flexible working environment Performance-related bonus scheme Opportunity to play a key role in a growing and ambitious business Purpose of the Role Reporting to the Chief Operating Officer, the Operations Director will lead the operational delivery of our client's services, ensuring exceptional standards, commercial performance, and customer satisfaction across all contracts. This is a senior leadership role requiring a commercially minded and operationally driven individual who can lead high-performing teams, build strong client relationships, and drive continuous improvement across the business. Working closely with the executive leadership team and Board, you will contribute to strategic growth while ensuring operational excellence, efficiency, and compliance. The role is primarily based at Head Office with regular travel across the UK and occasional international travel. Key Responsibilities Leadership & Strategy Lead the operational strategy and departmental business plans. Support the delivery of company objectives and long-term growth plans. Develop, mentor and inspire operational leadership teams. Promote a culture of accountability, innovation and continuous improvement. Operational Management Ensure the consistent delivery of high-quality services across all contracts. Drive operational efficiency, productivity and service excellence. Build and maintain strong relationships with clients, partners and key stakeholders. Lead operational projects and business improvement initiatives. Commercial & Financial Performance Manage operational budgets and deliver strong financial performance. Identify opportunities for growth, contract expansion and improved profitability. Support tender submissions, contract renewals and client retention strategies. Risk, Compliance & Governance Champion a positive health, safety and compliance culture. Ensure all operations comply with legislative, regulatory and company standards. Oversee audits, risk management and continuous improvement programmes. Candidate Profile We are seeking an experienced senior operational leader with a proven track record of delivering service excellence within a multi-site, service-led environment. You will possess: Significant experience in a senior operational leadership role. Strong commercial acumen with budget and P&L responsibility. A track record of driving performance, efficiency and business growth. Exceptional people leadership and stakeholder management skills. The ability to operate effectively at both strategic and operational levels. Excellent communication, planning and organisational skills

HR Adviser / HR Officer Location: Cardiff (Hybrid Working) Rate: £24.42 per hour Hours: 35 hours per week Contract: 3 months initially We're working with a well-established organisation that is looking to appoint an HR Adviser to join its People team on a temporary basis. Experienced HR Advisers are the priority, although applications are also welcomed from strong HR Officers or Senior HR Administrators looking to take the next step into an advisory role. Candidates working towards a CIPD 5 qualification would be particularly attractive. The Role This is a varied generalist HR position where you'll provide practical, people-focused advice and support to managers and employees across a range of business areas. A significant part of the role involves managing a generalist employee relations caseload, including: Absence management Disciplinary cases Grievances Performance management issues Flexible working requests End of fixed-term contracts Investigations and associated HR processes You'll act as a trusted adviser to managers, helping them navigate people-related challenges and ensuring they have the support needed to run their teams effectively and efficiently. Alongside employee relations work, you'll also: Provide day-to-day HR advice and guidance across the employee lifecycle Support organisational change and people projects Produce and analyse HR reports and workforce data Deliver training, presentations and guidance to managers Support the implementation of HR policies and procedures Build strong working relationships across the organisation and become a valued HR partner to key stakeholders About You To be successful in this role, you'll have: Previous experience in an HR Adviser, HR Officer, People Adviser or similar generalist HR role Experience managing a broad employee relations caseload independently Good working knowledge of UK employment law and HR best practice Strong stakeholder management and relationship-building skills The ability to provide pragmatic, commercial and solutions-focused HR advice Excellent communication and organisational skills Strong attention to detail and experience working with HR systems and data CIPD Level 5 qualification, equivalent experience, or currently working towards CIPD would be highly advantageous. Experience using iTrent would be beneficial, although this is not essential. What's on Offer £24.42 per hour Hybrid working arrangement Broad and varied generalist HR experience Opportunity to work closely with managers across multiple business areas Exposure to employee relations, organisational change and HR projects Development opportunities for ambitious HR professionals looking to progress their career If you're an experienced HR Adviser looking for your next opportunity, or an HR Officer ready to step up into a more advisory-focused position, we'd be keen to hear from you.

Your new company Working for the NHS in worthing. Salary is a Band 6 NHS which is 39,959 - 48,117. Please note you will only be offered bottom of this bracket unless you have worked for the NHS before in same banding. Full time permanent. Your new role The key duty of this post is to provide business support to the Chief Officer personally and the Directorate as a whole. This will include project management, monitoring and progress-chasing, the analysis and presentation of particular data and reports, and general support of service improvement and planning for the Chief Officer including diary management.The post holder will lead the Business Management functions of the directorate including being responsible for the design, production, analysis and presentation of a range of routine and ad hoc performance and business reports. Ensuring that information provided reflects service practice and is timely, relevant and accurate. To undertake project work as directed by the Chief Officer and to hold delegated responsibility for any related budget. To ensure the maximum effectiveness of the Directorate by planning and managing the diaries and providing proficient secretarial, office management, personal assistant and support services. What you'll need to succeed Relevant degree or diploma level qualification or equivalent experience plus training & experience to post graduate diploma level. Evidence of continuous personal and professional development. Knowledge of business case procedures Experience and evidence of analysing, interpreting and presenting information Experience and evidence of leading on a project or directly supporting via a project management process. Experience of performance monitoring Experience of managing or maintaining data management systems. Experience of servicing meetings and taking minutes Experience of line management of staff.Experience of dealing with confidential and sensitive issues with tact and diplomacy. What you'll get in return 35 days annual leave per year. NHS pension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Join Our Team as an Environmental Enforcement Officer! Are you passionate about protecting the environment? Do you have a knack for enforcing legislation and tackling environmental crimes? If so, we have the perfect opportunity for you! We're looking for an enthusiastic Environmental Enforcement Officer to join our friendly team in East Ham on a temporary contract for 6 months with immediate interviews taking place! What You'll Be Doing: Investigating environmental crimes, including fly-tipping. Conducting checks on surveillance cameras and gathering evidence. Attending court to present cases and complete statements. Issuing penalties and ensuring compliance with environmental acts. Collaborating with a supportive team to cover each other and handle cases efficiently. Key Responsibilities: Apply your knowledge of environmental legislation to real-world scenarios. Work full-time in an office setting with a vibrant atmosphere. Engage in team discussions and share a bit of banter to keep the spirits high! What We're Looking For: A solid understanding of PACE and environmental legislation. Strong investigative skills and attention to detail. Previous experience of waste enforcement. Team players who thrive in a friendly work environment. What's in It for You? Competitive hourly rate 21.91 PAYE / 29.49 UMBRELLA. Parking available on-site for your convenience. The chance to make a real difference in your community. A supportive and cheerful office culture where we look out for one another! Working a fair share of shifts Monday to Friday between the hours of 6am-6pm (8am-4pm/ 9am-5pm/ 10am-6pm) Shifts are agreed between workers and not on a rota basis. Why Join Us? At our organisation, we believe in fostering a positive and engaging workplace. Our team is dedicated to maintaining environmental integrity while having a good laugh along the way. We understand that investigating environmental crimes can be serious work, but that doesn't mean we can't enjoy the journey! If you're ready to take on this exciting challenge and make a difference in your community, we'd love to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Service Improvement Policy Officer Interim 12 months+ £250 per day If you re passionate about improving housing services and shaping policies that genuinely make a difference for residents, this long-term interim opportunity offers the chance to lead meaningful change across a busy and evolving housing department. We re supporting a South-East based organisation to recruit an experienced Service Improvement Policy Officer who can blend policy expertise, analytical thinking and service improvement skills to strengthen quality, compliance and customer experience across Housing Services. About the Role: You ll play a central role in developing, reviewing and implementing policies and procedures that ensure services are efficient, compliant and aligned with resident needs. Working closely with managers, partners and tenants, you ll use data, insight and regulatory requirements to drive improvements across key housing functions such as repairs, tenancy management and homelessness. Your work will help shape how services operate, how decisions are made, and how the organisation responds to feedback, performance trends and regulatory expectations. Key Responsibilities: Develop, update and maintain housing policies and procedures in line with legislation, regulatory standards and best practice. Ensure policies reflect local priorities, corporate objectives and resident needs. Lead consultation exercises with tenants, partners and internal stakeholders. Identify opportunities to improve service delivery through performance analysis, benchmarking and customer insight. Support and deliver service improvement projects across housing functions. Monitor and evaluate the impact of improvements and recommend further action. Analyse performance data, KPIs and feedback to identify trends and areas for improvement. Produce reports, briefings and dashboards for senior management and committees. Support compliance with regulatory frameworks, audits and inspections. Engage with residents to co-produce service improvements and respond to feedback. Maintain accurate records of policy changes and decision-making processes. What You ll Bring Experience in policy development, service improvement, or performance analysis within housing or the public sector. Strong analytical skills with the ability to translate data and insight into practical action. Knowledge of housing legislation, regulation and local authority responsibilities. Excellent written and verbal communication skills. Ability to manage multiple projects and work collaboratively across teams. Experience working in a local authority housing department. Understanding of tenant engagement and co-production approaches (desirable). Familiarity with performance frameworks and regulatory standards (desirable). This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Housing Officer (Dispersal Accommodation) Cornwall 32,000 - 35,000 per annum Full-time Permanent About the Role We are currently recruiting for compassionate and proactive Housing Officers to join a fast-paced and rewarding environment supporting vulnerable individuals across Cornwall. This role focuses on supporting Service Users, ensuring their welfare, safety, and successful move-on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well-maintained, and compliant. This is a highly dynamic role requiring strong organisation, resilience, and a genuine passion for supporting people. If you're a dedicated and resilient individual looking to take the next step in your housing or support career in Cornwall then please get in touch Key Responsibilities Service User Support Manage a caseload of approximately (Apply online only) Service Users Conduct inductions and support Service Users settling into accommodation Carry out regular welfare checks and property visits Signpost individuals to relevant services such as healthcare and local support agencies Report and manage incidents, safeguarding concerns, and absconding cases Ensure timely move-on in line with contractual requirements Property & Portfolio Management Conduct property inspections and report maintenance issues Coordinate repairs and ensure properties meet health & safety standards Prepare properties for new occupants and manage voids effectively Support inventory management and minor repairs where required Collaboration & Communication Work closely with internal teams and external stakeholders Attend meetings and contribute to service delivery improvements Maintain accurate, up-to-date records and documentation Support colleagues and provide cover when required General Responsibilities Ensure compliance with company procedures and relevant legislation Participate in training and continuous professional development Remain responsive to communications and operational demands, including emergencies What We're Looking For Experience working in housing, support work, or a similar role Strong organisational skills and ability to manage a high-volume caseload Excellent communication and interpersonal skills Ability to work independently and as part of a team Understanding of safeguarding and supporting vulnerable individuals (desirable) Full UK Driving Licence and access to your own vehicle (essential) Why Apply? Opportunity to make a real impact supporting vulnerable individuals Varied and rewarding role with no two days the same Supportive team environment Ongoing training and development opportunities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Head of IT Transformation £80,000 - £90,000 + car Hybrid (Somerset 2 days/week) Job Purpose The Head of IT Transformation is accountable for driving technology-enabled change across the organisation, delivered primarily through a structured ecosystem of third-party suppliers and technology partners. This is not a traditional IT operations role. The successful candidate will be a commercially astute transformation leader who can define the technology change agenda, commission and govern delivery through external partners, and maintain clear accountability to the Executive and Board for outcomes, pace, and value for money. Reporting and Structure Reporting Line: Chief Financial Officer Direct Reports: IT Programme Manager, Project Manager, Business Analysis Manager, Data and Insights Manager Key Accountabilities Transformation Strategy and Roadmap • Own the organisation's technology transformation roadmap, aligned to business strategy and agreed with the Executive Team and Board. • Identify and prioritise change initiatives that drive operational improvement, service quality, and organisational resilience. • Translate business requirements into clear technology change briefs suitable for external delivery partners. • Maintain a forward view of the technology landscape, bringing relevant innovation and best practice to leadership attention. Supplier and Partner Governance • Act as the primary accountability owner for all third-party technology suppliers and delivery partners, ensuring contractual obligations, performance standards, and value for money are consistently met. • Lead supplier selection, commercial negotiation, and ongoing contract management across the change portfolio. • Establish clear governance frameworks for partner-delivered programmes, including assurance gates, escalation routes, and executive reporting. • Manage supplier relationships at a senior level, holding partners to account for delivery quality and pace. Programme Oversight and Assurance • Maintain single-point accountability for the end-to-end delivery of the IT change portfolio, whether delivered internally or through third parties. • Ensure robust programme governance, risk management, and dependency oversight across all active workstreams. • Provide regular, board-ready assurance reporting on portfolio status, risks, investment, and outcomes. • Lead escalation management where supplier performance or programme risks require executive intervention. Stakeholder and Business Engagement • Act as the senior technology change interface for all Heads of Department, Operational Leads, and the Executive Team. • Ensure business functions are engaged, prepared, and supported through change, with technology adoption embedded effectively across services. • Build trusted relationships with non-technical colleagues, making technology change accessible and relevant to operational audiences. Financial Oversight • Own the IT transformation budget, including capex and opex across all change programmes. • Provide final sign-off on technology investment proposals and ensure spend is aligned to strategic priorities and delivers measurable return. About You You are a commercially minded technology transformation leader with a proven track record of governing complex, partner-delivered change programmes. You are as comfortable negotiating with a supplier as you are presenting to a Board, and you understand that in a third-party-led delivery model, clarity of requirements, strong governance, and commercial leverage are the levers that determine success. You do not need to be a hands-on technologist. You do need to be an expert at commissioning, managing, and holding accountable the people and organisations who are. Essential Experience and Skills • Proven track record of governing technology transformation programmes delivered by third-party suppliers and managed service partners. • Experience defining technology change roadmaps and translating business strategy into supplier-deliverable requirements. • Strong commercial acumen: supplier selection, contract negotiation, and performance management. • Experience preparing and presenting investment cases, portfolio dashboards, and assurance narratives to Executive and Board audiences. • Demonstrated ability to manage a complex portfolio of concurrent change initiatives, balancing pace, risk, and budget. • Confident stakeholder leader, able to influence at Executive and Board level and engage non-technical audiences across operations. • Experience managing and developing high-performing internal teams alongside external delivery partners. • Familiarity with IT governance frameworks, risk management, and change control best practice. Desirable • Familiarity with digital care, workforce, or back-office system transformation programmes. • PRINCE2 Practitioner, MSP, or APM/PMP qualification. Compensation and Benefits • Salary: Up to 90,000 per annum plus car allowance of 5,000 and annual bonus of 5%. • Hours: 37 hours per week, Monday to Friday. • Leave: 28 days plus bank holidays, with additional days accruing after 5 years of service. • Pension: 7% matched contribution. • Private healthcare with BUPA. • Life cover: 2x salary. • Access to employee assistance programme, Wagestream, and retail discounts platform.

Are you an administrative support professional looking to further your career by joining a growing service provider to the public and third sector? Are you positive, proactive, engaging, organised and efficient? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Administration and Communications Executive Officer. As a specialist provider of resource to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. The objective of the role will be to provide cross-departmental administrative support covering the Executive team, Marketing & Communications, Procurement, and Customers Services & Sales. Day-to-day activities with include diary management, meeting and event coordination, meeting planning and organisation, minute taking, payment processing, documentation and template management, and the production and coordination of internal reporting. You will also act as a key point of contact for inbound enquires and communication and you will ensure that all enquiries are escalated appropriately and responded to in a timely fashion. Must Have A successful commercial track record of providing an efficient administration support service to a busy team that are often field based. Experience of coordinating shared inboxes, internal communications, enquiries, and the competing deadlines of different individuals. Experience working with digital documents, diaries and systems. Strong user of Microsoft Office 365, particularly with Word, Excel, PowerPoint & Teams. Strong analytical, administrative, and organisational behaviours, with an inherent attention to detail. Inquisitive, proactive, resourceful and enthusiastic personal behaviours. Nice to have / Will Strengthen Application Experience of working with databases As an individual you will be an excellent communicator, adept at building relationships and liaising at all levels with a variety of stakeholders. You will also be resourceful, self-motivated, be able to multitask, achieve multiple competing deadlines. This role is hybrid, with three days based in an office in the West Midlands. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Working hours: Full time - 36 hours per week Schedule type: Hybrid working - 1 day a week in the office, however this is dependent on business needs / Office based / Remote The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Tenancy Enforcement Officer, you'll join a Tenancy Enforcement compliance team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing: Deliver case outcomes by managing ASB and tenancy breach cases to agreed targets, deadlines, and quality standards. Resolve breaches effectively, recommending proportionate enforcement actions (including injunctions, possession, or eviction) that protect communities and sustain tenancies where possible. Achieve corporate and team targets for case resolution, customer satisfaction, and service improvement, driving value for money in all enforcement activity. Enhance enforcement processes by contributing to policy and procedure reviews and supporting the development of agile IT systems (e.g. iPC) to reflect good practice and legal updates. Lead effective court action by preparing robust evidence, managing DIY court cases, and liaising with solicitors for more complex proceedings. What you'll bring We're looking for someone who: Demonstrates proven experience in managing anti-social behaviour (ASB) cases, tenancy breaches, and enforcement actions within a social housing environment. Possesses a strong working knowledge of civil proceedings, including preparing witness statements and supporting documentation. Has experience of effective multi-agency working, collaborating with partner organisations to achieve outcomes. Is experienced in handling crime and/or anti-social behaviour casework, including assessing complaints, conducting investigations, and compiling legal files. Holds a full, clean UK driving licence. Why join Raven? At Raven, we're more than just a housing association - we're a community focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Festival City Ambassador Team Leader Location: Edinburgh City Centre Rate of Pay: 18.34 per hour Hours of Work: Full-time, including evenings and weekends as required during the festival season Duration: 3 months Start Date: ASAP The Festival City Ambassador Team Leader will: Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service. Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience. Provide information on festivals, venues, transport, attractions and public facilities. Patrol the city centre, identifying and reporting issues through the appropriate channels. Handle complex enquiries, complaints and incidents escalated by the Ambassador team. Record interactions, incidents and visitor feedback, producing reports for senior officers where required. Work closely with Council teams, Police Scotland and other key stakeholders to ensure a coordinated approach throughout the festival season. Promote the city's values of respect, flexibility and integrity in all interactions. Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements. Support promotional and social media activities where appropriate. The successful candidate will have: Previous experience leading a customer-facing team. Excellent communication and interpersonal skills. A confident, approachable and professional manner. Good IT skills, including Microsoft Office, Outlook and web-based systems. Strong knowledge of Edinburgh and enthusiasm for its festivals and culture. The ability to remain calm under pressure and confidently resolve complaints. A proactive, organised and adaptable approach to work. An understanding of GDPR and handling confidential information. Apply directly via this advert today!

Housing Officer (Dispersal Accommodation) Torbay/Devon 32,000 - 35,000 per annum Full-time Permanent About the Role We are currently recruiting for compassionate and proactive Housing Officers to join a fast-paced and rewarding environment supporting vulnerable individuals across Torbay/Devon. This role focuses on supporting Service Users, ensuring their welfare, safety, and successful move-on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well-maintained, and compliant. This is a highly dynamic role requiring strong organisation, resilience, and a genuine passion for supporting people. If you're a dedicated and resilient individual looking to take the next step in your housing or support career in Torbay/Devon then please get in touch Key Responsibilities Service User Support Manage a caseload of approximately (Apply online only) Service Users Conduct inductions and support Service Users settling into accommodation Carry out regular welfare checks and property visits Signpost individuals to relevant services such as healthcare and local support agencies Report and manage incidents, safeguarding concerns, and absconding cases Ensure timely move-on in line with contractual requirements Property & Portfolio Management Conduct property inspections and report maintenance issues Coordinate repairs and ensure properties meet health & safety standards Prepare properties for new occupants and manage voids effectively Support inventory management and minor repairs where required Collaboration & Communication Work closely with internal teams and external stakeholders Attend meetings and contribute to service delivery improvements Maintain accurate, up-to-date records and documentation Support colleagues and provide cover when required General Responsibilities Ensure compliance with company procedures and relevant legislation Participate in training and continuous professional development Remain responsive to communications and operational demands, including emergencies What We're Looking For Experience working in housing, support work, or a similar role Strong organisational skills and ability to manage a high-volume caseload Excellent communication and interpersonal skills Ability to work independently and as part of a team Understanding of safeguarding and supporting vulnerable individuals (desirable) Full UK Driving Licence and access to your own vehicle (essential) Why Apply? Opportunity to make a real impact supporting vulnerable individuals Varied and rewarding role with no two days the same Supportive team environment Ongoing training and development opportunities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for

Complaints Officer 9-5pm Monday - FridayTunbridge Wells£16ph Are you passionate about providing excellent customer service? Do you have a knack for resolving issues and a keen eye for detail? Our client is looking for a dedicated Complaints Officer to join their Compliance Team! This is your chance to make a real difference by ensuring customer satisfaction and enhancing service quality.As a key member of the team, you will be the first point of contact for existing complaints and assist with vital administrative tasks. Your role will be crucial in maintaining high standards of service delivery. Key Responsibilities: First Point of Contact: Address and escalate queries or complaints from stakeholders efficiently, keeping in line with GDPR regulations. Complaint Resolution: Tackle complaints head-on, ensuring issues are resolved satisfactorily while maintaining clear documentation. Timely Customer Contact: Respond to phone calls, emails, and letters within set timescales to deliver exceptional customer service. Daily Enquiries: Manage day-to-day repair enquiries from the helpdesk, collaborating with contractors for timely issue resolution. Data Support: Assist with audits by providing accurate data and reports. Collaboration: Liaise with various departments, staff, and outside agencies to ensure cohesive operations. Continuous Improvement: Utilise customer feedback to enhance processes and move towards digital working. Standard Responses: Process letters and ensure compliance with company requirements. Essential Skills: Proficient in Microsoft products, especially Excel. Strong experience in dealing with complaints and providing excellent customer service. Excellent administrative skills and experience processing letters and reports. Experience liaising with customers through various communication channels. Proven ability to analyse data and produce reports. Key Competencies: Strong planning and organising skills. Exceptional communication abilities. Collaborative mindset and a willingness to work as part of a team. Why work with Office Angels? Paid annual leave accrued from day 1 Boost benefits including discounts on major brands and services Free eye care vouchers A reputable agency with 40 years in the market - opportunity to receive temps lunches, temp of the month awards and a tree planted when placed permanently If you're ready to take on a rewarding role that allows you to shine, we'd love to hear from you! Apply today and be a part of our client's mission to deliver top-notch service! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.