40 jobs found

Job Details: Salary range: £43,308 - £45,852 per annum Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE and Cobbs Hall, Fulham Palace Road, London SW6 6LL Hours per week: 36 Contract type: 15 x Permanent Closing date: 28 July 2026 Contact details for Informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email on About the role Are you passionate about people, places, and making communities thrive? Do you enjoy being out and about, meeting residents, solving problems, and creating real, lasting impact? Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live. This is a hands on, people first role where every day is different. You'll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant. If you love variety, responsibility and making things happen - this role is for you. Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week. What you'll do Be a visible, trusted presence on your patch - residents will know you, rely on you, and come to you first. Own your neighbourhood: from repairs to estate services to community improvements, you'll be the guardian of your estates. Solve real problems - from tenancy issues to ASB cases - using a thoughtful, resident centred approach. Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services. Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk. Champion resident engagement - listening to local voices, empowering community groups and driving small projects that make a big difference. Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice. Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed. Welcome new tenants, carry out sign ups, viewings and six week visits and set people up for success in their new homes. Respond to emergencies on estates with calm, empathy and practical support. Everything you do will contribute to safer, happier, better connected neighbourhoods. About you This role is all about attitude, ownership and emotional intelligence. We're looking for someone who brings: A naturally empathetic, curious approach to understanding residents and their neighbourhoods. Great communication skills - you enjoy working with people from all walks of life Problem solving ability - you stay calm, get the facts and follow issues through to the end Strong organisation skills - you can juggle priorities and still deliver quality Confidence using data and insight to improve services Creativity and flexibility - you adapt, try new approaches and think differently A commitment to excellent customer service - every interaction matters Team spirit - you collaborate well and build strong working relationships Experience in customer service (in any sector!) is essential - housing experience is great but not required. Why join us? At H&F, we're passionate about helping residents live the best lives they can. You'll: Work autonomously, with no two days the same See the direct impact of your work Build real relationships with residents and partners Work in a supportive team that values creativity, inclusion and emotional intelligence Have opportunities to learn, develop and grow If you want a job where you make a real difference, this is it. Please view the Role Profile for more information on the role Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. Job Segment: Equity, Finance

Job Details: Salary range: £56,436 - £59,574 per annum Work location: Fulham Palace Road, London W6 8RF Hours per week: 36 Contract type: 3x Permanent Vetting requirements: Basic DBS Check Closing date: 28 July 2026 This post will be managed as a rolling advert, and applications may be reviewed on an ongoing basis prior to the closing date. Please note that previous applicants need not reapply. Contact details for Informal discussion: Declan Teague, Head of Neighbourhoods and Communities on or via email on About the role Do you believe that excellent neighbourhood services can truly transform lives? Are you a confident housing leader who thrives on responsibility, accountability, pace and purpose? Hammersmith & Fulham Council is seeking an ambitious, values driven Neighbourhoods and Communities Manager to lead a newly formed team delivering high quality, resident focused housing services. Created following a major restructure, this role offers a rare opportunity to modernise neighbourhood management, drive innovation and make a visible difference to the lives of approximately 2,000 residents. Reporting to the Head of Neighbourhoods and Communities, you will provide strategic and operational leadership to Neighbourhood and Community Officers, supported by a Coordinator. You will oversee the delivery of frontline tenancy and neighbourhood services and ensure your team consistently provides excellent support to residents. You will lead and inspire a high performing team committed to outstanding tenancy and neighbourhood management. You will embed a resident first culture focused on safety, satisfaction and sustainable communities. You will drive service improvement, encourage innovation, support digital transformation, champion modern ways of working and ensure compliance with regulatory standards, contributing to the Council's ambition to achieve a C1 rating. Your remit will include overseeing antisocial behaviour casework, estate management, fire safety actions and complex tenancy issues. By using data, insight and resident feedback, you will drive continuous improvement in performance and outcomes. You will build strong partnerships across the Council and work collaboratively with residents, community groups and external agencies. This is a highly visible, hands on leadership position requiring operational grip, clear decision making and a strong leadership presence. Hammersmith & Fulham manages around 12,000 council homes, and neighbourhood services play a vital role in daily resident experiences. In this role, you will help keep residents safe, create cleaner and greener estates, respond to antisocial behaviour quickly and compassionately, support vulnerable households and improve satisfaction, trust and engagement with Council services. The impact of your work will be felt every day by residents, colleagues and partners. The ideal candidate will be an experienced housing professional and confident people leader with expert knowledge of housing, tenancy and neighbourhood management. You should be comfortable working at both strategic and operational levels, with a strong track record in performance management and service improvement. You will lead with empathy, energy and accountability, and enjoy delivering change and bringing people with you. Experience within a local authority or social housing environment is highly desirable. This role offers significant influence and autonomy, along with the chance to shape a new service and leave a lasting legacy. The Council is committed to learning, development and wellbeing, and is proud to be an inclusive, values driven organisation that puts residents first. Hammersmith & Fulham welcomes applicants from all backgrounds and guarantees an interview to disabled candidates who meet the minimum criteria. Flexible working is actively encouraged. If you are ready to lead with purpose, improve neighbourhoods and deliver services residents can be proud of, the Council would be delighted to hear from you. Please refer to the Role Profile for more information. Role Specific Qualifications: You'll be educated to degree level (or equivalent experience) and either hold, or be willing to work towards, a Level 4 housing qualification. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. Job Segment: Compliance, Equity, Manager, Law, Legal, Finance, Management

At Sovereign Network Group (SNG), our purpose is to provide good, affordable homes that are the foundation for a better life. We want to have a positive and lasting impact on our customers lives by offering safe, high-quality homes and building strong, connected communities. By shaping our services around specific localities, our local teams can manage homes and places more proactively, working closely with customers, communities, and local partners. We have a fantastic opportunity to join us as a Locality Manager (Customer and Neighbourhoods) to lead the delivery of proactive and customer centric services. Based from our office in Bristol , you will lead a team of Officers who are responsible for tenancy and neighbourhood management in a Locality that covers, Bristol and Gloucester . You'll combine office and home working in line with our hybrid approach, spending two days in the office a week. You'll need to travel across our geography when required so you should be happy to travel and have access to transport. The Role Reporting into one of our Regional Directors of Localities, you'll manage a team of up to 12 people across your locality, including Locality Officers, and Anti-Social Behaviour Officers. You'll set direction within the team by being clear on expectations, role modelling our values and supporting team and individual performance through robust feedback. You'll ensure that teams work together to deliver the right outcome for our customers in a safe and timely way.Responsibilities include: Being visible and present as a leader within the team, demonstrating professionalism and confidence and developing a high performing and well supported team Leading on all strategic and operational elements of service delivery across your locality with focus on customer, lease and tenancy management to enable customers to sustain their tenancy Working collaboratively with Locality Managers (Property Services) and cross functional senior leaders to deliver the Corporate Plan and Customer Vision Developing productive relationships with local stakeholders built on trust, respect, and a joint interest in improving the lives of our residents and communities, with a specific focus on Local Authority partners, statutory agencies, and elected members within a locality Developing and maintaining a digital presence within localities, actively broadcasting community messaging and by hearing our customers voice, develop innovative solutions to build community ownership Securing social impact benefits into the locality that create opportunity and improvements for our places; actively lead locality resident engagement activities to facilitate the co-creation of service as required Collaboratively develop, set, and monitor challenging targets for key business services that meet agreed performance, service and financial standards ensuring customer satisfaction, cost effectiveness and value for money What you'll need You should have experience in a similar senior role, delivering tenancy management and neighbourhoods services to customers cross tenure. You'll need to demonstrate experience of managing a multi-disciplinary customer focused team in a large and complex organisation with demonstrable knowledge of performance improvement. You'll have a high level of technical tenancy and neighbourhood management expertise. You'll also need: Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service The ability to effectively manage and lead a team; inspiring, supporting and developing them to optimise their performance A track record of meeting deadlines and working effectively with others in a complex and dynamic environment Strong people skills and you'll be an effective communicator, with the ability to influence and challenge Evidence of excellent customer service achievements in a complex delivery environment Excellent oral and written communication and interpersonal skills Membership of a professional body - CIH (Chartered Institute of Housing) or equivalent or working towards this is preferred Please note: Interviews will be held on 27th July in Bristol

Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.91 PAYE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

About the Shrine For centuries, the Shrine of Our Lady of Walsingham in Norfolk has welcomed pilgrims, visitors and communities seeking reflection, connection and renewal. It remains one of the UK's most significant centres of pilgrimage. Each year, we receive around 10,000 residential pilgrims and over 100,000 visitors. Our work also includes education programmes, school visits and resources to support the teaching of Christianity in schools and parishes. We are committed to being a place of welcome for all, with particular care for those who come seeking hope, support and a sense of belonging. Fundraising at the Shrine The Shrine is supported by donations, membership, legacies and grants, and receives no statutory funding. We are now establishing a more structured and professional approach to fundraising and this role will play an important part in supporting the delivery of that activity and helping to build a sustainable income base for the future. Why this role now? As the Shrine develops a more proactive approach to fundraising, we are looking for someone who can help ensure that activity is well-organised, consistent and effective. This is an opportunity to join at an early stage and help build the systems, processes and supporter relationships that will underpin long-term growth. Job description and terms and conditions Job Description: Fundraising Officer Line Manager: Director of Engagement and Education Salary: £40,000-£45,000 per annum (pro rata if part time) Normal place of work: The Shrine of Our Lady of Walsingham, Norfolk, with some flexibility for hybrid working (1-2 days per week remote) Hours: 40 hours per week (may include weekends and Bank Holidays as required) Holiday Terms: 25 days plus 8 Bank Holidays (those worked can be taken off in lieu) Terms: An initial 6 months. The appointment to be confirmed, if satisfactory, after that period. Notice period - 8 weeks Pension: The company operates a contributory pension scheme, the post holder contributing one third of the premium up to a maximum of five percent of salary. Meals: During the Pilgrimage Season (1 February to 8 December) meals will be free of charge from the pilgrim refectory menu on the days the post holder is on shift. Equal Opportunities: We are committed to achieving equal opportunities in the way we deliver services to the community and in our employment arrangements. We expect all employees to understand and promote this policy in their work. Health and Safety: All employees have a responsibility for their own health and safety and that of others when carrying out their duties and must help us to apply our general statement of health and safety policy. Safeguarding: WCTA Ltd is committed to safeguarding and protecting the welfare of children and young people and expects all staff and volunteers to share this commitment. A satisfactory DBS check will need to be returned prior to commencement of employment. Purpose of the role To support the delivery of fundraising activity, ensuring that campaigns, communications and supporter relationships are well managed and professionally delivered. The role combines project coordination, communications and relationship support, and would suit someone who is organised, proactive and comfortable managing multiple workstreams. Key responsibilities Supporter and Membership Engagement Support the day-to-day running of the Shrine's membership programme. Maintain accurate records and ensure timely communications Help build stronger relationships with supporters Campaign and Project Delivery Support the delivery of fundraising campaigns and appeals Coordinate communications across print and digital channels Track responses and help monitor performance Trusts and Grants Research potential funders Draft applications to smaller trusts (typically up to £5,000) Manage deadlines and reporting requirements Communications and Content Support the creation of newsletters and supporter updates. Assist with writing and editing fundraising communications Donor Research and Support Carry out research to identify potential supporters Prepare briefing materials for meetings and events Events and Stewardship Support the organisation of fundraising events Help manage invitations, guest lists and follow-up Ensure donors are thanked and kept informed Systems and Administration Maintain accurate supporter data Support the development and use of fundraising systems Compliance Ensure activity complies with fundraising regulations and data protection requirements Person Specification We are open to candidates from a range of backgrounds. You may have worked in fundraising, events, communications, administration or another relevant field. We are particularly interested in candidates who can demonstrate: Strong organisational skills and attention to detail Ability to manage multiple tasks and deadlines Clear and confident written communication Good interpersonal skills and a collaborative approach Confidence in working with data and systems Personal Qualities Proactive and willing to take initiative Professional and reliable Able to work both independently and as part of a team An interest in the Shrine's work and purpose Closing Date: Friday 24th July 2026

Resident Liaison Officer (RLO) Location: Hackney, London Contract: 6-8 Month Fixed-Term Contract Sector: Social Housing / Planned Maintenance 18.00per hour Overview We are currently seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned maintenance works within the Social Housing sector across Hackney. This is an excellent opportunity for a customer-focused professional with experience managing resident relationships throughout refurbishment and maintenance programmes. The successful candidate will act as the key point of contact between residents, site teams, and the client, ensuring works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Key Responsibilities Serve as the primary point of contact for residents before, during, and after works are carried out. Build and maintain positive relationships with tenants, leaseholders, client representatives, and site teams. Conduct resident consultations, property visits, and pre-start meetings. Keep residents informed of project timelines, access requirements, and any changes to scheduled works. Manage resident expectations and resolve queries, concerns, and complaints in a professional and timely manner. Coordinate access arrangements to ensure programme targets are achieved. Support vulnerable residents and ensure any specific needs are communicated to operational teams. Maintain accurate records of resident interactions, appointments, and project updates. Assist with customer satisfaction surveys and ensure high levels of resident engagement throughout the project. Work closely with site management teams to identify and resolve issues that may impact residents. Requirements Previous experience working as a Resident Liaison Officer within Social Housing is essential. Experience supporting planned maintenance, refurbishment, decarbonisation, kitchen & bathroom, roofing, or external works programmes. Strong communication and interpersonal skills. Ability to manage challenging situations and resolve complaints effectively. Excellent organisational and administrative abilities. Proficient in Microsoft Office and housing management systems. Full UK driving licence preferred but not essential. Desirable Experience Working on occupied social housing properties. Knowledge of tenant satisfaction measures and resident engagement best practices. Experience supporting vulnerable residents and diverse communities.

At Ticehurst Care Home, we're dedicated to providing exceptional care and support to our residents. We're looking for a Wellbeing Co-ordinator to help us build a warm and welcoming community where everyone feels valued and respected. You'll play a key role in the physical, emotional, and social wellbeing of our residents, creating a positive and inclusive environment. What you'll do: Lead with confidence: Use your expertise to inspire and guide our team of Companions, monitor performance, and identify training opportunities. Build meaningful relationships: Partner with the wider care service, community and voluntary organisations to expand residents' opportunities and experiences. Inspire and empower volunteers: Recruit, train and support a dedicated team of volunteers to drive innovative fundraising initiatives. Organise activities and events: Plan and coordinate a variety of activities and events that encourage social interaction and engagement. Contribute to exceptional care: Work closely with residents to create and implement individual and group wellbeing engagement plans. What we're looking for: Relevant experience: Proven track record of providing wellbeing opportunities and person-centred support. Sound knowledge: Understand the process of creating support plans to meet individual needs while actively promoting their wellbeing. Strong leader: Lead by example, using best practice to role model high standards of work. Excellent communication and interpersonal skills: Adapt your style to meet the diverse needs of our residents. Good IT skills: MO365 experience (including Word, Outlook and Excel) and a willingness to expand your knowledge. Compassionate: Show patience, empathy, and respect in every interaction, always putting our residents first. Why join us? Enhance our residents' wellbeing: Help put a smile on their face and ensure our residents can participate in meaningful activities to expand their experiences. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others. Make a difference: Be part of the important work our Older Adults Residential Teams do. Supportive environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community. Professional growth: We invest in your future. With ongoing development opportunities, you'll have the chance to enhance your skills and advance your career in the care sector. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Applicants can expect to hear from us within two weeks of the advertised closing date. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Other roles you may have experience of may include: Community Champion, Wellbeing Champion, Wellbeing Assessor, Events Organiser, Events Manager, Wellbeing Manager, Wellbeing Lead, Wellbeing Leader, Wellness Coordinator, Wellbeing and Activities Coordinator, Care Coordinator, Community Events Coordinator, Volunteer Manager, Volunteer Coordinator, Volunteer Engagement Manager, Community Engagement Officer.

About the Role We are seeking a proactive and experienced Anti-Social Behaviour (ASB) Officer to join our team. You will play a key role in investigating and resolving ASB cases, working closely with residents, partner agencies, and internal teams to create safer communities. Key Responsibilities Manage a caseload of ASB complaints from initial report through to resolution Investigate incidents, gather evidence, and take appropriate enforcement action Work in partnership with police, local authorities, and support services Prepare legal documentation and attend court where necessary Provide support and guidance to victims of anti-social behaviour Maintain accurate records and ensure compliance with policies and procedures Contribute to prevention strategies and community engagement initiatives About You Proven experience in ASB, housing, or community safety role Strong knowledge of relevant legislation (e.g. ASB, Crime and Policing Act) Excellent communication and conflict resolution skills Ability to manage a varied caseload and prioritise effectively Experience working with external agencies and vulnerable individuals Confident in preparing case files and attending legal proceedings Full UK driving licence (desirable)

Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.

Highways Communications Officer Hourly Rate: £25.85 Job Type: Contract Location: Manchester The Highways Communications Officer is responsible for developing and delivering effective communication plans to support highways resurfacing programmes. This role ensures clear, timely engagement with stakeholders and the public, maintaining transparency and efficiency throughout the project lifecycle. Day-to-day of the role: Programme Communications: Develop and implement communication plans for resurfacing programmes. Collaborate closely with the Planned Maintenance team, including Team Leaders, Engineers, Clerks of Works, Permit Officers, Contractors, and the Asset Team. Maintain accurate, up-to-date information on programme timelines, phasing and sequencing of works, material and product selection, and any risks, delays, or changes. Stakeholder Engagement: Coordinate communications with key stakeholders such as local councillors, MPs, TfGM Bus Team, emergency services, businesses, schools, and public transport operators. Provide advance briefings to stakeholders to prepare for and respond to enquiries. Attend meetings and briefings with the highways delivery team as required. Communications and Content: Liaise with Central and Highways Communications teams to produce clear, accessible content for various channels including council website updates, social media posts, press releases, resident letters, and information leaflets. Customer Engagement: Serve as the primary communication link between the public and the highways team. Monitor and respond to social media comments, messages, and telephone enquiries. Required Skills & Qualifications: Experience in highways or infrastructure-related communications. Proven ability to manage public drop-in events and community engagement sessions. Full UK driving licence and access to a vehicle. Strong organisational skills with the ability to manage multiple priorities. Excellent political awareness and exceptional attention to detail. Ability to work comfortably in a fast-paced, high-pressure environment. Flexible, adaptable, and proactive in identifying and escalating issues. Strong stakeholder management and communication skills across diverse audiences. Benefits: Competitive hourly rate. Opportunity to work on significant infrastructure projects. Exposure to a variety of professional stakeholders and community groups. To apply for the Highways Communications Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

We are recruiting a proactive and customer-focused Housing Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. You will be required to be in the office / on patch 5 x a week, The Role Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. Key Requirements Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. Strong understanding of housing legislation, policies, and best practices in tenancy management. Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. Ability to think critically and solve complex issues while working effectively under pressure. Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW . If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Our client Manchester city council is looking for an Occupational Therapist - Senior Assessment Officer to join their team. Key Role Descriptors: The role holder will work to provide direct support for service users and their families in accordance with statutory responsibilities and local and national policies and procedures in order to secure positive outcomes for the customer. The role holder will work with City Council colleagues, partner agencies and stakeholders to effectively manage and plan for present and future risk situations of service users. The role holder will assess and plan person-centred packages to meet the individual needs of service users to promote their independence. The role holder will supervise and develop students and trainees and actively contribute to the development of other staff. Key Role Accountabilities: Develop and manage a relationship to support service users and their families in line with statutory obligations through complex decision making to allow service users to access improved future opportunities. In conjunction with partner agencies and stakeholders, effectively assess and plan service users' individual needs to ensure positive outcomes for Manchester residents. Develop positive and effective solutions in all aspects of service delivery and engagement, focusing on the quality of outcomes for service users. Collaborate with internal and external colleagues and stakeholders to actively contribute to the development and delivery of the service within Manchester City Council and partner organisations. Engage with stakeholders in the private and public sectors and across local communities to encourage a collaborative and transparent approach that promotes service users needs across a range of existing and new initiatives. Efficiently maintain accurate and appropriate records in accordance with statutory targets and City Council, local and national policy and procedures to evidence achievement of service targets and improvements in delivery. Roles at this level may be required to manage a range of assigned resources, which may be human, financial or other, to ensure continuous improvement in service delivery. Staff management duties may be either through direct line management of a team (including appraisals, performance management and other duties) or through matrix management of a virtual team of officers. Personal commitment to continuous self development and service improvement. Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.

Resident Liaison Officer Location: Nottingham Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required Maintain accurate and up-to-date records on internal systems About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role FULL UK DL Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing

Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary Pay: 22.02 per hour (PAYE) / 28.71 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite Hours: Full time, 35 hours per week (Monday to Friday) About the Role: We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Service Improvement Policy Officer Interim 12 months+ £250 per day If you re passionate about improving housing services and shaping policies that genuinely make a difference for residents, this long-term interim opportunity offers the chance to lead meaningful change across a busy and evolving housing department. We re supporting a South-East based organisation to recruit an experienced Service Improvement Policy Officer who can blend policy expertise, analytical thinking and service improvement skills to strengthen quality, compliance and customer experience across Housing Services. About the Role: You ll play a central role in developing, reviewing and implementing policies and procedures that ensure services are efficient, compliant and aligned with resident needs. Working closely with managers, partners and tenants, you ll use data, insight and regulatory requirements to drive improvements across key housing functions such as repairs, tenancy management and homelessness. Your work will help shape how services operate, how decisions are made, and how the organisation responds to feedback, performance trends and regulatory expectations. Key Responsibilities: Develop, update and maintain housing policies and procedures in line with legislation, regulatory standards and best practice. Ensure policies reflect local priorities, corporate objectives and resident needs. Lead consultation exercises with tenants, partners and internal stakeholders. Identify opportunities to improve service delivery through performance analysis, benchmarking and customer insight. Support and deliver service improvement projects across housing functions. Monitor and evaluate the impact of improvements and recommend further action. Analyse performance data, KPIs and feedback to identify trends and areas for improvement. Produce reports, briefings and dashboards for senior management and committees. Support compliance with regulatory frameworks, audits and inspections. Engage with residents to co-produce service improvements and respond to feedback. Maintain accurate records of policy changes and decision-making processes. What You ll Bring Experience in policy development, service improvement, or performance analysis within housing or the public sector. Strong analytical skills with the ability to translate data and insight into practical action. Knowledge of housing legislation, regulation and local authority responsibilities. Excellent written and verbal communication skills. Ability to manage multiple projects and work collaboratively across teams. Experience working in a local authority housing department. Understanding of tenant engagement and co-production approaches (desirable). Familiarity with performance frameworks and regulatory standards (desirable). This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Communications and Marketing Officer Part Time Location: Bromley (hybrid with some flexibility) Salary : £30,000 FTE (pro rata to £12,000 per annum) Vacancy Type: Fixed term until 31 March 2027 (with potential to extend) Hours : 2 days per week (15 hours) About Us: Greener and Cleaner is a community-led charity based in Bromley, supporting residents and organisations to take practical action on climate change and sustainable living. We re looking for a Communications and Marketing Officer to lead and develop our internal and external communications as we continue to grow. This is a key role in helping us share our work, engage our community and strengthen our brand, working closely with the senior team across a range of channels. What you ll do: Lead and deliver communications across digital, social and email channels Write content for a range of channels, including web, socials, newsletters and applications. Lead and create engaging content and campaigns to promote our work Manage and develop communications channels, including newsletters and social media Tailor messaging for different audiences, including supporters, volunteers and partners Support PR and press activity Work with volunteers and external support to deliver high-quality content Support fundraising activity through communications and engagement What we re looking for: Strong communication and content creation skills Experience using social media and digital channels Ability to manage multiple priorities and work independently A proactive and organised approach Equity, Diversity and Inclusion Greener and Cleaner is committed to creating an inclusive and welcoming environment for everyone. We actively encourage applications from people of all backgrounds, particularly those who are underrepresented in the environmental and sustainability space. We value different perspectives, experiences and ways of thinking, and believe these strengthen our work and impact. How to Apply If you feel you are a suitable candidate and would like to work for Greener and Cleaner, please do not hesitate to apply.

Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.