About International Students House (ISH) International Students House (ISH) is a unique charity in the heart of London's West End, bringing together students from across the world through affordable accommodation, social activities, welfare support and cultural exchange. For over a century, ISH has been creating opportunities for young people from diverse backgrounds to live, learn and build lifelong international friendships. As we enter an exciting new phase of growth, we are investing in our fundraising capability to secure the long-term future of our charity and expand our impact. We are now seeking an ambitious, strategic and relationship-focused Fundraising Manager to establish and lead our fundraising function. The Opportunity This is a newly created senior role offering the opportunity to shape the future of fundraising at ISH. Working closely with the Chief Executive Officer, Board of Trustees and senior leadership team, you will develop and deliver a comprehensive fundraising strategy that grows philanthropic income and builds sustainable funding streams. You'll lead on developing relationships with trusts and foundations, major donors, alumni, corporate partners and international supporters while creating compelling fundraising campaigns that inspire long-term engagement. If you're an experienced fundraiser looking for the opportunity to build something meaningful and make a lasting impact, we'd love to hear from you. Key Responsibilities As Fundraising Manager, you will: Develop and implement a 3 5 year fundraising strategy aligned with ISH's strategic objectives. Build a diverse fundraising portfolio across trusts and foundations, major donors, corporate partnerships, alumni, community fundraising and international philanthropy. Identify, cultivate and steward major donors and strategic partners. Lead the development of compelling funding applications and grant proposals. Secure significant income from trusts, foundations, government bodies and corporate sponsors. Develop donor stewardship and recognition programmes that encourage long-term support. Work collaboratively with Marketing, Alumni Relations, Events and CRM colleagues to deliver integrated fundraising campaigns. Establish fundraising KPIs, monitor performance and report regularly to the CEO, Senior Management Team and Board of Trustees. Manage and develop the Fundraising Assistant while fostering a collaborative fundraising culture across the organisation. Ensure all fundraising activity complies with charity law, the Code of Fundraising Practice and data protection legislation. About You You will be a motivated fundraising professional with a proven track record of securing significant philanthropic income and developing successful fundraising strategies. You'll bring: Essential Significant experience in fundraising, philanthropy or income generation. Demonstrable success securing funding from trusts and foundations, major donors and/or corporate partners. Experience developing and delivering fundraising strategies. Outstanding relationship management and networking skills. Excellent proposal and bid-writing abilities. Strong financial awareness and project management skills. Experience using CRM systems and analysing fundraising performance. Excellent communication and stakeholder engagement skills. A collaborative, proactive and results-driven approach. Desirable Experience within the charity, higher education or international education sectors. Alumni fundraising experience. Knowledge of UK trust and foundation fundraising. Experience securing international philanthropic funding, particularly in North America. Membership of the Chartered Institute of Fundraising or equivalent. Fundraising qualification or professional accreditation. Why Join ISH? This is an exciting opportunity to build a fundraising function with significant scope for innovation and growth while helping transform the lives of students from around the world. In return we offer: Salary of £65,000 £70,000 (depending on experience) Full-time or part-time working options Hybrid working 25 days annual leave, increasing to 30 days with service Defined benefit contributory pension scheme Healthcare cash plan £3 daily meal allowance for use in our catering facilities Sage employee benefits platform Interest-free annual travel loan (after probation) Eligibility Applicants must have the legal right to work in the UK. Join Us If you are an experienced fundraiser who is excited by the opportunity to shape a new fundraising function, build meaningful donor relationships and help secure the future of an organisation that has supported generations of students from around the world, we would love to hear from you. Apply now and help shape the next chapter of International Students House.
Jun 30, 2026
Full time
About International Students House (ISH) International Students House (ISH) is a unique charity in the heart of London's West End, bringing together students from across the world through affordable accommodation, social activities, welfare support and cultural exchange. For over a century, ISH has been creating opportunities for young people from diverse backgrounds to live, learn and build lifelong international friendships. As we enter an exciting new phase of growth, we are investing in our fundraising capability to secure the long-term future of our charity and expand our impact. We are now seeking an ambitious, strategic and relationship-focused Fundraising Manager to establish and lead our fundraising function. The Opportunity This is a newly created senior role offering the opportunity to shape the future of fundraising at ISH. Working closely with the Chief Executive Officer, Board of Trustees and senior leadership team, you will develop and deliver a comprehensive fundraising strategy that grows philanthropic income and builds sustainable funding streams. You'll lead on developing relationships with trusts and foundations, major donors, alumni, corporate partners and international supporters while creating compelling fundraising campaigns that inspire long-term engagement. If you're an experienced fundraiser looking for the opportunity to build something meaningful and make a lasting impact, we'd love to hear from you. Key Responsibilities As Fundraising Manager, you will: Develop and implement a 3 5 year fundraising strategy aligned with ISH's strategic objectives. Build a diverse fundraising portfolio across trusts and foundations, major donors, corporate partnerships, alumni, community fundraising and international philanthropy. Identify, cultivate and steward major donors and strategic partners. Lead the development of compelling funding applications and grant proposals. Secure significant income from trusts, foundations, government bodies and corporate sponsors. Develop donor stewardship and recognition programmes that encourage long-term support. Work collaboratively with Marketing, Alumni Relations, Events and CRM colleagues to deliver integrated fundraising campaigns. Establish fundraising KPIs, monitor performance and report regularly to the CEO, Senior Management Team and Board of Trustees. Manage and develop the Fundraising Assistant while fostering a collaborative fundraising culture across the organisation. Ensure all fundraising activity complies with charity law, the Code of Fundraising Practice and data protection legislation. About You You will be a motivated fundraising professional with a proven track record of securing significant philanthropic income and developing successful fundraising strategies. You'll bring: Essential Significant experience in fundraising, philanthropy or income generation. Demonstrable success securing funding from trusts and foundations, major donors and/or corporate partners. Experience developing and delivering fundraising strategies. Outstanding relationship management and networking skills. Excellent proposal and bid-writing abilities. Strong financial awareness and project management skills. Experience using CRM systems and analysing fundraising performance. Excellent communication and stakeholder engagement skills. A collaborative, proactive and results-driven approach. Desirable Experience within the charity, higher education or international education sectors. Alumni fundraising experience. Knowledge of UK trust and foundation fundraising. Experience securing international philanthropic funding, particularly in North America. Membership of the Chartered Institute of Fundraising or equivalent. Fundraising qualification or professional accreditation. Why Join ISH? This is an exciting opportunity to build a fundraising function with significant scope for innovation and growth while helping transform the lives of students from around the world. In return we offer: Salary of £65,000 £70,000 (depending on experience) Full-time or part-time working options Hybrid working 25 days annual leave, increasing to 30 days with service Defined benefit contributory pension scheme Healthcare cash plan £3 daily meal allowance for use in our catering facilities Sage employee benefits platform Interest-free annual travel loan (after probation) Eligibility Applicants must have the legal right to work in the UK. Join Us If you are an experienced fundraiser who is excited by the opportunity to shape a new fundraising function, build meaningful donor relationships and help secure the future of an organisation that has supported generations of students from around the world, we would love to hear from you. Apply now and help shape the next chapter of International Students House.
Bristol As a Principal Commercial Officer, you will manage Domestic Commercial contracts, through the contract life cycle from bidding and negotiation to execution and closure Salary: Circa £50 , 000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: The opportunity is to join an active, involved and motivated team committed to delivering Defence Capability to the UK Armed Forces and other customers, Business Winning - Being a key player in the winning of new contracts and agreements of medium to high complexity. Supporting the full Route to Contract and protecting MBDA's business interests, you will work in a multi-functional team in the Bidding process to generate proposals including reviewing and drafting contract terms and support senior commercial staff on major new business campaigns. Negotiations - With support, gaining acceptance and agreement on issues and amendments to ensure contractual compliance within agreed boundaries. Contract Management - Being a vital part of the delivery chain that ensures MBDA meets its promises to our customer on our Contracts. Includes change management, problem solving and administration. Commercial Risk and Opportunity Management: Identifying potential risks and opportunities associated with bids and contracts and working with various departments to develop mitigation strategies. Building and maintaining relationships with new and existing customers & industry partners, focusing on collaboration. Being the interface with internal project team(s) providing commercial advice Communicating with stakeholders at all levels, including reporting to senior management on the progress of your portfolio of work. Representing the commercial team in progress/reviews and/or customer meetings. Working under pressure to achieve deadlines. Day-to-day administration and maintenance of the Commercial Information Systems. Promoting best practice and functional excellence. You may have some supervisory/guidance over more junior staff including graduates and business apprentices What we're looking for from you: Advanced negotiation skills and interpersonal skills. Good process and change management. Experience of managing more complex, high value contracts. Effective team behaviours, influencing and team working skills. Experienced in a broad range of commercial issues and skills including bidding and contract management skills throughout the contract lifecycle. Commercial understanding from customer through to supplier. Awareness and practical applicability of Intellectual Property and its protection. Good understanding of contract law and its applicability. Ability to draft or modify terms and conditions. Understanding Liabilities and mitigating Risk. Awareness of Import and Export restrictions and licencing requirements. Ability to understand and use pricing and costing models. Good Knowledge of IT and Business Tools including SAP Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Jun 29, 2026
Full time
Bristol As a Principal Commercial Officer, you will manage Domestic Commercial contracts, through the contract life cycle from bidding and negotiation to execution and closure Salary: Circa £50 , 000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: The opportunity is to join an active, involved and motivated team committed to delivering Defence Capability to the UK Armed Forces and other customers, Business Winning - Being a key player in the winning of new contracts and agreements of medium to high complexity. Supporting the full Route to Contract and protecting MBDA's business interests, you will work in a multi-functional team in the Bidding process to generate proposals including reviewing and drafting contract terms and support senior commercial staff on major new business campaigns. Negotiations - With support, gaining acceptance and agreement on issues and amendments to ensure contractual compliance within agreed boundaries. Contract Management - Being a vital part of the delivery chain that ensures MBDA meets its promises to our customer on our Contracts. Includes change management, problem solving and administration. Commercial Risk and Opportunity Management: Identifying potential risks and opportunities associated with bids and contracts and working with various departments to develop mitigation strategies. Building and maintaining relationships with new and existing customers & industry partners, focusing on collaboration. Being the interface with internal project team(s) providing commercial advice Communicating with stakeholders at all levels, including reporting to senior management on the progress of your portfolio of work. Representing the commercial team in progress/reviews and/or customer meetings. Working under pressure to achieve deadlines. Day-to-day administration and maintenance of the Commercial Information Systems. Promoting best practice and functional excellence. You may have some supervisory/guidance over more junior staff including graduates and business apprentices What we're looking for from you: Advanced negotiation skills and interpersonal skills. Good process and change management. Experience of managing more complex, high value contracts. Effective team behaviours, influencing and team working skills. Experienced in a broad range of commercial issues and skills including bidding and contract management skills throughout the contract lifecycle. Commercial understanding from customer through to supplier. Awareness and practical applicability of Intellectual Property and its protection. Good understanding of contract law and its applicability. Ability to draft or modify terms and conditions. Understanding Liabilities and mitigating Risk. Awareness of Import and Export restrictions and licencing requirements. Ability to understand and use pricing and costing models. Good Knowledge of IT and Business Tools including SAP Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Specialist subcontractor Hertfordshire Permanent, Full Time Salary: 100,000 to 120,000 per annum OTE: Up to 45,000 (based on 2023 to 2025 figures) Location: Hertfordshire (on-site, full time, 37.5 hours per week) The Opportunity A UK market leading, design led, specialist subcontractor is looking for a Sales Director to join its senior leadership team and lead the commercial function through a significant phase of growth and transformation. This is a business with over 60 years of heritage, now employee-owned, working on some of the most architecturally significant and historically protected buildings in the country. Its products, its people and its purpose are genuinely distinctive. So is the opportunity. This is not a role for someone who wants to maintain an existing position. It is for a commercially sharp, values-led sales leader who wants to transform a sales function and make a visible, lasting impact. About the Business Founded in 1966, the business has grown from its origins in acoustic insulation to become the UK's leading specialist in their field. It designs, manufactures and installs its own products, working closely with architects, conservation officers, acousticians, heritage advisers, energy consultants and security specialists. The business transitioned to an Employee Ownership Trust in recent years, which is central to how it operates. Decisions are made collaboratively. People are treated fairly. And the culture genuinely reflects the values the business publishes. This is a board that leads with integrity and expects the same of everyone around the table. The Role Reporting to the Managing Director, the Sales Director will take full ownership of the commercial function including strategy, team leadership, pipeline development, CRM implementation and performance. Strategic Leadership Develop and execute a board-aligned commercial growth strategy Translate business goals into clear sales targets, tactical plans and measurable milestones Identify and activate new market opportunities across heritage, healthcare, commercial offices, education and the public sector Monitor market trends, competitor activity and customer insight to continuously refine strategy Team Development and Change Management Lead, inspire and develop the Technical Sales Consultants team with clarity and accountability from day one Shift the team's focus from inbound enquiry management to proactive, structured business development Embed a strong coaching culture with honest performance conversations and clear role ownership Champion and lead the introduction of a new CRM system, driving adoption and data discipline across the team Business Development and Client Management Personally drive high-profile networking and sector engagement across target markets Build and maintain strategic relationships with architects, main contractors, FM teams and heritage advisors Increase specification pull-through, repeat business and new sector revenue Be personally involved in converting high-value, complex projects Commercial Performance Implement robust KPIs, sales processes and performance reporting Deliver accurate, evidence-based forecasting and disciplined opportunity qualification Build pricing frameworks that reflect performance, compliance, heritage sensitivity and long-term value Lead commercial negotiations on complex projects covering payment terms, scope, change control and risk Cross-Functional Collaboration Work closely with marketing, operations, production and technical teams Represent the sales function at board level with clarity and commercial credibility Representing the company at high profile events, delivering talks and presentations, About You Essential Director or senior sales leadership experience with a clear track record of transforming teams and culture Background in construction product sales, engineered building systems or other technically complex, specification-led B2B environments. Relevant experience from adjacent sectors will also be considered Demonstrated success in driving revenue growth, expanding into new sectors and leading teams through change Strong commercial acumen including pricing strategy, complex negotiation, opportunity qualification and forecasting Advanced CRM user with the ability to use data and sales technology as strategic levers Excellent communication and stakeholder management skills across technical and non-technical audiences Degree in Business, Sales, Marketing or a related field, or equivalent professional experience Desirable Familiarity with building regulations, heritage environments or listed building requirements Experience with specification intelligence tools such as NBS Experience with data visualisation tools such as Power BI or Tableau Additional qualifications in leadership, business or change management Values and Cultural Fit This is an employee-owned, purpose-led business and the Sales Director must be a genuine cultural fit. The board are looking for someone who is integrity-led and collaborative, who cares about sustainability as a personal conviction and who is genuinely engaged by the buildings the business works on. Someone who thrives in a smaller, agile environment where their contribution is visible every day. Remuneration and Benefits Base salary 100,000 to 120,000 per annum 2% Deferred Incentive Scheme commencing following January, payable in March. OTE up to 45,000 based on 2023 to 2025 performance figures Employee Ownership profit share: paid to all employees each January following six months of service Profit-dependent and will vary year to year Private healthcare including partner cover (currently WPA) Pension: 7.5% employer contribution, matched Life assurance: 4x annual salary Executive electric vehicle Flexible working features Equity, Diversity and Inclusion This business is committed to a workplace where every person is valued, respected and supported to grow. That commitment is built into its core values of Fairness, Respect and Support. Applications are warmly welcomed from candidates of all backgrounds and communities. If you do not meet every requirement listed but believe this is the right role for you, please apply. We are committed to a fair, consistent and inclusive recruitment process. How to Apply To apply, please submit your CV. To have a confidential conversation before applying or to request further information, please contact the consultant managing this search using the contact details provided in this listing. This appointment is being managed on an exclusive retained basis by an appointed recruitment consultant. Please apply through this job board listing only. Do not contact the business directly. Any unsolicited agency approaches to the client will be treated as introductions made under the terms of this exclusive search. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jun 24, 2026
Full time
Specialist subcontractor Hertfordshire Permanent, Full Time Salary: 100,000 to 120,000 per annum OTE: Up to 45,000 (based on 2023 to 2025 figures) Location: Hertfordshire (on-site, full time, 37.5 hours per week) The Opportunity A UK market leading, design led, specialist subcontractor is looking for a Sales Director to join its senior leadership team and lead the commercial function through a significant phase of growth and transformation. This is a business with over 60 years of heritage, now employee-owned, working on some of the most architecturally significant and historically protected buildings in the country. Its products, its people and its purpose are genuinely distinctive. So is the opportunity. This is not a role for someone who wants to maintain an existing position. It is for a commercially sharp, values-led sales leader who wants to transform a sales function and make a visible, lasting impact. About the Business Founded in 1966, the business has grown from its origins in acoustic insulation to become the UK's leading specialist in their field. It designs, manufactures and installs its own products, working closely with architects, conservation officers, acousticians, heritage advisers, energy consultants and security specialists. The business transitioned to an Employee Ownership Trust in recent years, which is central to how it operates. Decisions are made collaboratively. People are treated fairly. And the culture genuinely reflects the values the business publishes. This is a board that leads with integrity and expects the same of everyone around the table. The Role Reporting to the Managing Director, the Sales Director will take full ownership of the commercial function including strategy, team leadership, pipeline development, CRM implementation and performance. Strategic Leadership Develop and execute a board-aligned commercial growth strategy Translate business goals into clear sales targets, tactical plans and measurable milestones Identify and activate new market opportunities across heritage, healthcare, commercial offices, education and the public sector Monitor market trends, competitor activity and customer insight to continuously refine strategy Team Development and Change Management Lead, inspire and develop the Technical Sales Consultants team with clarity and accountability from day one Shift the team's focus from inbound enquiry management to proactive, structured business development Embed a strong coaching culture with honest performance conversations and clear role ownership Champion and lead the introduction of a new CRM system, driving adoption and data discipline across the team Business Development and Client Management Personally drive high-profile networking and sector engagement across target markets Build and maintain strategic relationships with architects, main contractors, FM teams and heritage advisors Increase specification pull-through, repeat business and new sector revenue Be personally involved in converting high-value, complex projects Commercial Performance Implement robust KPIs, sales processes and performance reporting Deliver accurate, evidence-based forecasting and disciplined opportunity qualification Build pricing frameworks that reflect performance, compliance, heritage sensitivity and long-term value Lead commercial negotiations on complex projects covering payment terms, scope, change control and risk Cross-Functional Collaboration Work closely with marketing, operations, production and technical teams Represent the sales function at board level with clarity and commercial credibility Representing the company at high profile events, delivering talks and presentations, About You Essential Director or senior sales leadership experience with a clear track record of transforming teams and culture Background in construction product sales, engineered building systems or other technically complex, specification-led B2B environments. Relevant experience from adjacent sectors will also be considered Demonstrated success in driving revenue growth, expanding into new sectors and leading teams through change Strong commercial acumen including pricing strategy, complex negotiation, opportunity qualification and forecasting Advanced CRM user with the ability to use data and sales technology as strategic levers Excellent communication and stakeholder management skills across technical and non-technical audiences Degree in Business, Sales, Marketing or a related field, or equivalent professional experience Desirable Familiarity with building regulations, heritage environments or listed building requirements Experience with specification intelligence tools such as NBS Experience with data visualisation tools such as Power BI or Tableau Additional qualifications in leadership, business or change management Values and Cultural Fit This is an employee-owned, purpose-led business and the Sales Director must be a genuine cultural fit. The board are looking for someone who is integrity-led and collaborative, who cares about sustainability as a personal conviction and who is genuinely engaged by the buildings the business works on. Someone who thrives in a smaller, agile environment where their contribution is visible every day. Remuneration and Benefits Base salary 100,000 to 120,000 per annum 2% Deferred Incentive Scheme commencing following January, payable in March. OTE up to 45,000 based on 2023 to 2025 performance figures Employee Ownership profit share: paid to all employees each January following six months of service Profit-dependent and will vary year to year Private healthcare including partner cover (currently WPA) Pension: 7.5% employer contribution, matched Life assurance: 4x annual salary Executive electric vehicle Flexible working features Equity, Diversity and Inclusion This business is committed to a workplace where every person is valued, respected and supported to grow. That commitment is built into its core values of Fairness, Respect and Support. Applications are warmly welcomed from candidates of all backgrounds and communities. If you do not meet every requirement listed but believe this is the right role for you, please apply. We are committed to a fair, consistent and inclusive recruitment process. How to Apply To apply, please submit your CV. To have a confidential conversation before applying or to request further information, please contact the consultant managing this search using the contact details provided in this listing. This appointment is being managed on an exclusive retained basis by an appointed recruitment consultant. Please apply through this job board listing only. Do not contact the business directly. Any unsolicited agency approaches to the client will be treated as introductions made under the terms of this exclusive search. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Senior Compliance Officer Salary £45,000 per annum Full Time, Hybrid role with occasional travel At Buzz Bingo, we re focused on creating safe, fun experiences for our players and great careers for our people. Compliance is key to protecting our customers, colleagues and licences, and we re looking for a Senior Compliance Officer to help us keep raising standards. If you re passionate about regulation, enjoy working with stakeholders, and see compliance as an enabler of great business decisions, this could be the role for you. What you ll be doing As a Senior Compliance Officer, you ll work across our retail and digital operations, supporting first-line teams to embed strong, effective compliance practices throughout the business. You ll be a trusted advisor, helping translate complex regulation into clear, practical guidance while ensuring Buzz remains fully aligned with regulatory expectations in the UK and Gibraltar. You ll bring: Strong knowledge of UK gambling regulation (Gambling Act 2005, LCCP, POCA, TACT) Experience in gambling industry compliance (5+ years desirable) Experience drafting and implementing policies, procedures and risk assessments Confidence translating legislation into clear operational guidance Experience supporting or designing evaluation and monitoring frameworks The ability to assess ideas and recommend appropriate control measures Strong Microsoft Office skills (Word, Excel, PowerPoint) Discretion, professionalism and excellent time?management skills Experience with Safer Gambling, AML, GDPR and DSARs will be particularly valuable. What We Offer App fast remote GP access plus physical & mental wellbeing support for you and your family Thrive App NHS?approved mental wellbeing support Buzz Brights Apprenticeships Buzz Brilliance Awards our employee recognition scheme Buzz Learning Platform access hundreds of online courses Access to trained Mental Health Advocates Discretionary annual bonus of up to 20% depending on company performance 5 weeks annual leave + public holidays (pro rata) Buy extra holiday via salary sacrifice (if eligible) 50% staff discount on bingo tickets, food & soft drinks (across certain functions) Refer a Friend Scheme Life Assurance & Pension Scheme Your role will include: Championing a positive, enabling compliance culture across the organisation Supporting adherence to the Gambling Act 2005, LCCP, POCA, TACT and related guidance Ensuring compliance with Gibraltar Remote Technical & Operating Standards, AML Codes and Proceeds of Crime legislation Leading and supporting the evaluation of Safer Gambling and Anti?Money Laundering controls, ensuring they are robust, effective and regulator?ready Helping enhance our evaluation frameworks to drive continuous improvement Drafting, reviewing and maintaining policies and procedures so they stay current, practical and aligned to regulatory change Supporting incident management, regulatory reporting and licensing requirements Reviewing and approving marketing materials, providing clear compliance guidance Supporting training frameworks, ensuring colleagues have the right learning at the right level Acting as a key compliance stakeholder on business and change projects Maintaining accurate records and managing priorities effectively in a fast?moving environment Who you ll work with You ll collaborate with colleagues across the entire business, including our retail clubs, digital teams and head office, as well as working closely with: Regulators including the Gambling Commission and Gibraltar Gambling Commissioner External legal advisers, trade bodies and third?party suppliers You ll be part of a small, highly motivated compliance team, so strong communication skills and a collaborative mindset are essential. Working at Buzz Bingo Remote?first role, with occasional travel to clubs, Nottingham Head Office and other locations The opportunity to influence, educate and make a real impact A supportive, collaborative culture where compliance is respected and valued If you re ready to play a key role in protecting our business and supporting positive change, we d love to hear from you.
Jun 24, 2026
Full time
Senior Compliance Officer Salary £45,000 per annum Full Time, Hybrid role with occasional travel At Buzz Bingo, we re focused on creating safe, fun experiences for our players and great careers for our people. Compliance is key to protecting our customers, colleagues and licences, and we re looking for a Senior Compliance Officer to help us keep raising standards. If you re passionate about regulation, enjoy working with stakeholders, and see compliance as an enabler of great business decisions, this could be the role for you. What you ll be doing As a Senior Compliance Officer, you ll work across our retail and digital operations, supporting first-line teams to embed strong, effective compliance practices throughout the business. You ll be a trusted advisor, helping translate complex regulation into clear, practical guidance while ensuring Buzz remains fully aligned with regulatory expectations in the UK and Gibraltar. You ll bring: Strong knowledge of UK gambling regulation (Gambling Act 2005, LCCP, POCA, TACT) Experience in gambling industry compliance (5+ years desirable) Experience drafting and implementing policies, procedures and risk assessments Confidence translating legislation into clear operational guidance Experience supporting or designing evaluation and monitoring frameworks The ability to assess ideas and recommend appropriate control measures Strong Microsoft Office skills (Word, Excel, PowerPoint) Discretion, professionalism and excellent time?management skills Experience with Safer Gambling, AML, GDPR and DSARs will be particularly valuable. What We Offer App fast remote GP access plus physical & mental wellbeing support for you and your family Thrive App NHS?approved mental wellbeing support Buzz Brights Apprenticeships Buzz Brilliance Awards our employee recognition scheme Buzz Learning Platform access hundreds of online courses Access to trained Mental Health Advocates Discretionary annual bonus of up to 20% depending on company performance 5 weeks annual leave + public holidays (pro rata) Buy extra holiday via salary sacrifice (if eligible) 50% staff discount on bingo tickets, food & soft drinks (across certain functions) Refer a Friend Scheme Life Assurance & Pension Scheme Your role will include: Championing a positive, enabling compliance culture across the organisation Supporting adherence to the Gambling Act 2005, LCCP, POCA, TACT and related guidance Ensuring compliance with Gibraltar Remote Technical & Operating Standards, AML Codes and Proceeds of Crime legislation Leading and supporting the evaluation of Safer Gambling and Anti?Money Laundering controls, ensuring they are robust, effective and regulator?ready Helping enhance our evaluation frameworks to drive continuous improvement Drafting, reviewing and maintaining policies and procedures so they stay current, practical and aligned to regulatory change Supporting incident management, regulatory reporting and licensing requirements Reviewing and approving marketing materials, providing clear compliance guidance Supporting training frameworks, ensuring colleagues have the right learning at the right level Acting as a key compliance stakeholder on business and change projects Maintaining accurate records and managing priorities effectively in a fast?moving environment Who you ll work with You ll collaborate with colleagues across the entire business, including our retail clubs, digital teams and head office, as well as working closely with: Regulators including the Gambling Commission and Gibraltar Gambling Commissioner External legal advisers, trade bodies and third?party suppliers You ll be part of a small, highly motivated compliance team, so strong communication skills and a collaborative mindset are essential. Working at Buzz Bingo Remote?first role, with occasional travel to clubs, Nottingham Head Office and other locations The opportunity to influence, educate and make a real impact A supportive, collaborative culture where compliance is respected and valued If you re ready to play a key role in protecting our business and supporting positive change, we d love to hear from you.
Why You Should Apply Broaden your experience: If you're a marketing all-rounder who wants more variety, more responsibility and a real say in how a business grows, this could be the move you've been waiting for. Make a visible impact: You'll work directly with senior leadership and the wider commercial team. Your ideas won't get lost in layers of management - you'll see them shape how the business positions its products and wins customers. A growing British manufacturer: Following investment, a strengthened leadership team and an ambitious growth plan, the business is entering an exciting new phase. You'll help drive that growth. Get ahead with AI: You'll have the freedom to use AI tools to work smarter and sharpen your marketing. If you're already curious about it - or keen to learn - you'll be in the right place. Lead and grow: You'll have a Marketing Officer reporting to you who already leads much of the content, creative and campaign delivery. You'll provide direction, coaching and commercial focus, growing your own leadership experience along the way. Salary & Benefits Competitive depending on experience What you'll do as the Commercial Marketing Manager: Shape the commercial marketing: You'll support the development and execution of the marketing strategy, help build category plans, and craft product propositions and customer-focused messaging. You'll also feed in market, customer and competitor insight to support commercial decisions. Lead product launches: You'll own the marketing launch of new products and range extensions - building launch plans, sales tools, training materials and customer communications, working closely with product development and sales to make each launch land. Drive customer and channel activation: You'll develop campaigns and tools that generate demand, help customers sell products more effectively, and support presentations, exhibitions, and events. Own the digital presence: You'll take ownership of the website and online customer journey - maintaining content, product pages and technical documentation, managing SEO, supporting PPC, and using analytics to improve performance and lead generation. You'll also manage external partners on larger website projects. Support and grow the team: You'll provide direction and coaching to the Marketing Officer, set clear priorities, and build strong relationships across sales, operations and product development. What you need to apply Generalist, all-rounder marketing experience (ideally gained within manufacturing), comfortable across the full marketing mix rather than one narrow specialism Experience with SEO, product launches and print advertising Good knowledge of AI tools, or a genuine willingness to learn, plus the ability to motivate and lead a team Next steps If you're looking for your next generalist marketing management opportunity and the opportunity to use AI to drive a marketing strategy, then please apply If you click ' Apply ', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services. You can OPT OUT at any time; full details are in our Privacy Policy at (url removed) or find the policy in the Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted. We use AI to triage applications.
Jun 13, 2026
Full time
Why You Should Apply Broaden your experience: If you're a marketing all-rounder who wants more variety, more responsibility and a real say in how a business grows, this could be the move you've been waiting for. Make a visible impact: You'll work directly with senior leadership and the wider commercial team. Your ideas won't get lost in layers of management - you'll see them shape how the business positions its products and wins customers. A growing British manufacturer: Following investment, a strengthened leadership team and an ambitious growth plan, the business is entering an exciting new phase. You'll help drive that growth. Get ahead with AI: You'll have the freedom to use AI tools to work smarter and sharpen your marketing. If you're already curious about it - or keen to learn - you'll be in the right place. Lead and grow: You'll have a Marketing Officer reporting to you who already leads much of the content, creative and campaign delivery. You'll provide direction, coaching and commercial focus, growing your own leadership experience along the way. Salary & Benefits Competitive depending on experience What you'll do as the Commercial Marketing Manager: Shape the commercial marketing: You'll support the development and execution of the marketing strategy, help build category plans, and craft product propositions and customer-focused messaging. You'll also feed in market, customer and competitor insight to support commercial decisions. Lead product launches: You'll own the marketing launch of new products and range extensions - building launch plans, sales tools, training materials and customer communications, working closely with product development and sales to make each launch land. Drive customer and channel activation: You'll develop campaigns and tools that generate demand, help customers sell products more effectively, and support presentations, exhibitions, and events. Own the digital presence: You'll take ownership of the website and online customer journey - maintaining content, product pages and technical documentation, managing SEO, supporting PPC, and using analytics to improve performance and lead generation. You'll also manage external partners on larger website projects. Support and grow the team: You'll provide direction and coaching to the Marketing Officer, set clear priorities, and build strong relationships across sales, operations and product development. What you need to apply Generalist, all-rounder marketing experience (ideally gained within manufacturing), comfortable across the full marketing mix rather than one narrow specialism Experience with SEO, product launches and print advertising Good knowledge of AI tools, or a genuine willingness to learn, plus the ability to motivate and lead a team Next steps If you're looking for your next generalist marketing management opportunity and the opportunity to use AI to drive a marketing strategy, then please apply If you click ' Apply ', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services. You can OPT OUT at any time; full details are in our Privacy Policy at (url removed) or find the policy in the Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted. We use AI to triage applications.
Are you a dynamic and experienced fundraiser looking for your next big challenge? We are seeking a strategic, creative, and driven individual to lead the Individual Giving programme at a well-established and values driven charity, As Head of Individual Giving , you will report directly to the CEO and lead a passionate team dedicated to inspiring individuals to support the charity s mission. You ll shape and deliver multi-channel fundraising campaigns that grow the organisation donor base, deepen supporter relationships, and drive sustainable income. This is a senior leadership role with significant influence across the organisation. You ll collaborate closely with heads of other departments to ensure fundraising is aligned with the charity mission delivery, communications, and international programmes. As a Head of Individual Giving you will: Head the strategic development and delivery of all individual giving activity. Oversee a diverse portfolio of appeals, ensuring campaign success across acquisition, retention, and stewardship. Drive innovation in supporter engagement, including regular giving, legacy marketing, and donor journeys. Manage key relationships with creative agencies, suppliers, and contractors. Ensure compliance with GDPR, Fundraising Regulator standards, and internal policies. Lead and develop a small, dedicated team including the Individual Giving Manager, Supporter Care Officer, and CRM Data Entry Officer. Oversee the fundraising CRM (Salesforce), ensuring data is accurate, insightful, and utilised to shape campaigns. To be successful, you must have experience: Significant experience in Direct Marketing, ideally within a charity. Proven success in individual giving and campaign management. Strong understanding of CRM systems, ideally Salesforce. Experienced team leader with excellent interpersonal skills. Ability to manage multiple projects, deadlines, and budgets. Excellent communication and copywriting skills. Salary: £54,000 per annum Location: London, hybrid working , 2 days in the office Contract: Permanent Closing date: 5th November at 9am Interview: 1st round interview 12th November 2nd round interview (if required) 13th November Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Oct 03, 2025
Full time
Are you a dynamic and experienced fundraiser looking for your next big challenge? We are seeking a strategic, creative, and driven individual to lead the Individual Giving programme at a well-established and values driven charity, As Head of Individual Giving , you will report directly to the CEO and lead a passionate team dedicated to inspiring individuals to support the charity s mission. You ll shape and deliver multi-channel fundraising campaigns that grow the organisation donor base, deepen supporter relationships, and drive sustainable income. This is a senior leadership role with significant influence across the organisation. You ll collaborate closely with heads of other departments to ensure fundraising is aligned with the charity mission delivery, communications, and international programmes. As a Head of Individual Giving you will: Head the strategic development and delivery of all individual giving activity. Oversee a diverse portfolio of appeals, ensuring campaign success across acquisition, retention, and stewardship. Drive innovation in supporter engagement, including regular giving, legacy marketing, and donor journeys. Manage key relationships with creative agencies, suppliers, and contractors. Ensure compliance with GDPR, Fundraising Regulator standards, and internal policies. Lead and develop a small, dedicated team including the Individual Giving Manager, Supporter Care Officer, and CRM Data Entry Officer. Oversee the fundraising CRM (Salesforce), ensuring data is accurate, insightful, and utilised to shape campaigns. To be successful, you must have experience: Significant experience in Direct Marketing, ideally within a charity. Proven success in individual giving and campaign management. Strong understanding of CRM systems, ideally Salesforce. Experienced team leader with excellent interpersonal skills. Ability to manage multiple projects, deadlines, and budgets. Excellent communication and copywriting skills. Salary: £54,000 per annum Location: London, hybrid working , 2 days in the office Contract: Permanent Closing date: 5th November at 9am Interview: 1st round interview 12th November 2nd round interview (if required) 13th November Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Oct 01, 2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
Sep 26, 2025
Full time
Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
