We have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentations required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specification for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service) including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automation resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identify service optimisation initiatives to mature the overall service. Identify the needs and of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of service design and self-serve service onboarding in ServiceNow. Serve as a subject matter expert for service solutions, ITSM tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, Procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating model and support model. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Jun 29, 2026
Contractor
We have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentations required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specification for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service) including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automation resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identify service optimisation initiatives to mature the overall service. Identify the needs and of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of service design and self-serve service onboarding in ServiceNow. Serve as a subject matter expert for service solutions, ITSM tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, Procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating model and support model. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £26,099 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills and Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.
Jun 29, 2026
Full time
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £26,099 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills and Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Jun 29, 2026
Full time
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Mechanical Contracts Manager - High Profile Belfast Project Your new company We are recruiting for an experienced Mechanical Contracts Manager to join a leading M&E contractor delivering major projects across Belfast. You'll be involved in a high-profile, large-scale development in Belfast, focused on cutting-edge digital innovation facilities including specialist labs, collaborative spaces, and advanced infrastructure. This is a technically interesting scheme with strong long-term pipeline potential. Your new role Manage and deliver multiple mechanical contracts from pre-construction through to completion Ensure projects are delivered safely, on time, and within budget Oversee procurement of materials and subcontractor packages Manage site teams and subcontract labour Ensure compliance with H&S, RAMS, specifications, and drawings Attend and lead design, technical, and progress meetings Build and maintain strong client relationships Manage variations and issue valuations in line with progress Provide technical support and resolve on-site issues Produce monthly reports on project performance and costs What you'll need to succeed Time-served Mechanical/Plumbing background Minimum 3+ years' experience in a similar role Strong knowledge of mechanical installations and regulations Proven track record delivering projects successfully Strong commercial awareness Excellent communication and organisational skills Solid understanding of health, safety, and quality systems Desirable: HNC/HND in Building Services Engineering Experience with AutoDesk, Amtech or similar Awareness of electrical/control systems What you'll get in return This is a standout opportunity to work on some of Belfast's most high-profile and technically advanced projects, all while staying local with no travel required. You'll be joining a well-established and highly regarded contractor with a strong pipeline of secured work, offering genuine long-term stability. Competitive salary package 32 days annual leave, increasing with service Health cash plan (dental & optical) Enhanced maternity & paternity leave Additional annual leave with service Ongoing training & development Employee recognition scheme Strong pipeline of secure local projects What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 29, 2026
Full time
Mechanical Contracts Manager - High Profile Belfast Project Your new company We are recruiting for an experienced Mechanical Contracts Manager to join a leading M&E contractor delivering major projects across Belfast. You'll be involved in a high-profile, large-scale development in Belfast, focused on cutting-edge digital innovation facilities including specialist labs, collaborative spaces, and advanced infrastructure. This is a technically interesting scheme with strong long-term pipeline potential. Your new role Manage and deliver multiple mechanical contracts from pre-construction through to completion Ensure projects are delivered safely, on time, and within budget Oversee procurement of materials and subcontractor packages Manage site teams and subcontract labour Ensure compliance with H&S, RAMS, specifications, and drawings Attend and lead design, technical, and progress meetings Build and maintain strong client relationships Manage variations and issue valuations in line with progress Provide technical support and resolve on-site issues Produce monthly reports on project performance and costs What you'll need to succeed Time-served Mechanical/Plumbing background Minimum 3+ years' experience in a similar role Strong knowledge of mechanical installations and regulations Proven track record delivering projects successfully Strong commercial awareness Excellent communication and organisational skills Solid understanding of health, safety, and quality systems Desirable: HNC/HND in Building Services Engineering Experience with AutoDesk, Amtech or similar Awareness of electrical/control systems What you'll get in return This is a standout opportunity to work on some of Belfast's most high-profile and technically advanced projects, all while staying local with no travel required. You'll be joining a well-established and highly regarded contractor with a strong pipeline of secured work, offering genuine long-term stability. Competitive salary package 32 days annual leave, increasing with service Health cash plan (dental & optical) Enhanced maternity & paternity leave Additional annual leave with service Ongoing training & development Employee recognition scheme Strong pipeline of secure local projects What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Payroll Administrator (Hybrid) Glasgow City Centre 28,000 - 35,000 Looking to take the next step in your payroll career with a business that genuinely invests in its people? We're recruiting on behalf of a fantastic client in Glasgow City Centre who is looking for a Senior Payroll Assistant to join their growing payroll team. This is an excellent opportunity for someone with strong payroll experience who is ready to take on more responsibility, develop their technical expertise, and progress their career within a supportive and collaborative environment. Even better, the company is committed to professional development and will support successful candidates through their CIPP qualifications. Why You'll Love This Role Hybrid working Company-funded CIPP qualifications Early finish once a month Flexible holiday scheme Regular social events and team activities Sustainability-focused benefits and initiatives Supportive leadership and genuine career progression opportunities The Role Working closely with the Payroll Services Manager, you'll play a key role in ensuring the smooth day-to-day running of the payroll function. You'll provide operational support, help coordinate team activities, and use your payroll expertise to ensure accurate and timely processing for clients and employees. This role is ideal for someone who enjoys problem-solving, supporting colleagues, and delivering exceptional customer service while working in a fast-paced environment. Key Responsibilities Support the day-to-day operation of the payroll team and help manage workloads to ensure all deadlines and SLAs are achieved. Work closely with the Payroll Services Manager, providing feedback and identifying opportunities for process improvement. Assist with coaching and supporting team members to develop their payroll knowledge and skills. Review and distribute weekly team performance reports. Complete monthly account reconciliations. Manage payroll helpdesk queries, ensuring all enquiries are responded to within agreed service levels. Deliver excellent customer service to clients and internal stakeholders. Process timesheets, holiday requests, and payroll documentation accurately and efficiently. Maintain accurate employee payroll records, including tax and banking information. Produce and review weekly and monthly payroll reports. Ensure high levels of accuracy and attention to detail across all payroll activities. What We're Looking For Previous payroll experience with strong technical payroll knowledge Experience supporting or overseeing day-to-day team activities Good Excel skills Strong analytical and problem-solving abilities Excellent attention to detail Outstanding customer service skills Ability to thrive in a busy, fast-paced environment Interested? If you'd like to find out more, I'd love to speak with you. Eilidh Smith (url removed) (phone number removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 29, 2026
Full time
Senior Payroll Administrator (Hybrid) Glasgow City Centre 28,000 - 35,000 Looking to take the next step in your payroll career with a business that genuinely invests in its people? We're recruiting on behalf of a fantastic client in Glasgow City Centre who is looking for a Senior Payroll Assistant to join their growing payroll team. This is an excellent opportunity for someone with strong payroll experience who is ready to take on more responsibility, develop their technical expertise, and progress their career within a supportive and collaborative environment. Even better, the company is committed to professional development and will support successful candidates through their CIPP qualifications. Why You'll Love This Role Hybrid working Company-funded CIPP qualifications Early finish once a month Flexible holiday scheme Regular social events and team activities Sustainability-focused benefits and initiatives Supportive leadership and genuine career progression opportunities The Role Working closely with the Payroll Services Manager, you'll play a key role in ensuring the smooth day-to-day running of the payroll function. You'll provide operational support, help coordinate team activities, and use your payroll expertise to ensure accurate and timely processing for clients and employees. This role is ideal for someone who enjoys problem-solving, supporting colleagues, and delivering exceptional customer service while working in a fast-paced environment. Key Responsibilities Support the day-to-day operation of the payroll team and help manage workloads to ensure all deadlines and SLAs are achieved. Work closely with the Payroll Services Manager, providing feedback and identifying opportunities for process improvement. Assist with coaching and supporting team members to develop their payroll knowledge and skills. Review and distribute weekly team performance reports. Complete monthly account reconciliations. Manage payroll helpdesk queries, ensuring all enquiries are responded to within agreed service levels. Deliver excellent customer service to clients and internal stakeholders. Process timesheets, holiday requests, and payroll documentation accurately and efficiently. Maintain accurate employee payroll records, including tax and banking information. Produce and review weekly and monthly payroll reports. Ensure high levels of accuracy and attention to detail across all payroll activities. What We're Looking For Previous payroll experience with strong technical payroll knowledge Experience supporting or overseeing day-to-day team activities Good Excel skills Strong analytical and problem-solving abilities Excellent attention to detail Outstanding customer service skills Ability to thrive in a busy, fast-paced environment Interested? If you'd like to find out more, I'd love to speak with you. Eilidh Smith (url removed) (phone number removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Senior Software Engineer Taunton - Hybrid (2 days on site P/W) £50,000 - £60,000 + Bonus + Training + Progression + Private Pension + Holiday Buying Options + Autonomy Are you a Senior Software Engineer looking to take ownership of architecture, influence technical direction, and build highquality software that interfaces directly with real world industrial hardware?This is a senior, handson role working across modern servicebased platforms and established WPF applications used in demanding automated electrical test environments. You will play a key part in shaping system architecture, driving best practice, and developing robust, maintainable solutions that are relied upon by customers worldwide.You will work closely with electrical, systems, and test engineers to deliver integrated solutions, contributing across the full lifecycle from concept and design through to delivery and long term support. Backed by a stable engineering business that continues to invest in new technologies, this role offers long term career progression, autonomy, and the opportunity to make a genuine technical impact.You will be trusted to tackle open ended technical problems, lead design discussions, and help guide the evolution of both new microservice based platforms and legacy WPF products. The environment is collaborative, quality driven, and agile, with projects ranging from short development cycles through to long term programmes. The Role: Design, develop, and maintain desktop and web applications using C#, WPF, and modern web technologies such as Vue.js Take a leading role in software architecture and design, ensuring scalable and maintainable solutions Contribute to microservice architecture and Azure based modernisation initiatives Maintain and evolve legacy systems while planning for their future development Collaborate with multidisciplinary engineering teams in an agile environment Participate in code reviews, sprint planning, and CI/CD processes The Person: Senior Software Engineer with strong commercial experience Strong background in C#, WPF, and modern software design principles (SOLID) Proven experience contributing to or leading architectural decisions Exposure to industrial systems, electronics, or hardwareintegrated software is advantageous Reference Number:BBBH272780 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jun 29, 2026
Full time
Senior Software Engineer Taunton - Hybrid (2 days on site P/W) £50,000 - £60,000 + Bonus + Training + Progression + Private Pension + Holiday Buying Options + Autonomy Are you a Senior Software Engineer looking to take ownership of architecture, influence technical direction, and build highquality software that interfaces directly with real world industrial hardware?This is a senior, handson role working across modern servicebased platforms and established WPF applications used in demanding automated electrical test environments. You will play a key part in shaping system architecture, driving best practice, and developing robust, maintainable solutions that are relied upon by customers worldwide.You will work closely with electrical, systems, and test engineers to deliver integrated solutions, contributing across the full lifecycle from concept and design through to delivery and long term support. Backed by a stable engineering business that continues to invest in new technologies, this role offers long term career progression, autonomy, and the opportunity to make a genuine technical impact.You will be trusted to tackle open ended technical problems, lead design discussions, and help guide the evolution of both new microservice based platforms and legacy WPF products. The environment is collaborative, quality driven, and agile, with projects ranging from short development cycles through to long term programmes. The Role: Design, develop, and maintain desktop and web applications using C#, WPF, and modern web technologies such as Vue.js Take a leading role in software architecture and design, ensuring scalable and maintainable solutions Contribute to microservice architecture and Azure based modernisation initiatives Maintain and evolve legacy systems while planning for their future development Collaborate with multidisciplinary engineering teams in an agile environment Participate in code reviews, sprint planning, and CI/CD processes The Person: Senior Software Engineer with strong commercial experience Strong background in C#, WPF, and modern software design principles (SOLID) Proven experience contributing to or leading architectural decisions Exposure to industrial systems, electronics, or hardwareintegrated software is advantageous Reference Number:BBBH272780 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Spectrum IT Recruitment
Milton Keynes, Buckinghamshire
Service Desk Engineer Fully On-Site - Milton Keynes Office £30,000 - £35,000 + Bonus & Benefits We're looking for a Service Desk Engineer to join our dynamic team and be part of a leading international technology provider. You will be working with a wide variety of customers in a diverse number of sectors including Finance, Manufacturing and Retail. This is a fantastic opportunity to be part of a highly collaborative, forward-thinking technology organisation where your work directly contributes to keeping critical systems running smoothly for our customers. Every day brings new challenges, new technologies, and the chance to make a real impact. In this role, you'll manage incidents from start to finish, ensuring tickets are logged, prioritised and resolved within agreed SLAs. You'll work closely with technical teams, partners and customers, providing regular service reporting while helping to deliver an outstanding managed service experience. Experience Required: Experience in a Service Desk, Operations or Managed Services environment Knowledge of ticketing systems (JIRA ideally) and 1st line support processes Strong Microsoft 365 skills Excellent communication, organisation and problem-solving abilities A proactive, customer-focused approach with great attention to detail Ability to work independently and as part of a collaborative team If you're looking for a role where no two days are the same, where you can make a real difference to customers, and where your development truly matters, we'd like to hear from you. Please send your CV to
Jun 29, 2026
Full time
Service Desk Engineer Fully On-Site - Milton Keynes Office £30,000 - £35,000 + Bonus & Benefits We're looking for a Service Desk Engineer to join our dynamic team and be part of a leading international technology provider. You will be working with a wide variety of customers in a diverse number of sectors including Finance, Manufacturing and Retail. This is a fantastic opportunity to be part of a highly collaborative, forward-thinking technology organisation where your work directly contributes to keeping critical systems running smoothly for our customers. Every day brings new challenges, new technologies, and the chance to make a real impact. In this role, you'll manage incidents from start to finish, ensuring tickets are logged, prioritised and resolved within agreed SLAs. You'll work closely with technical teams, partners and customers, providing regular service reporting while helping to deliver an outstanding managed service experience. Experience Required: Experience in a Service Desk, Operations or Managed Services environment Knowledge of ticketing systems (JIRA ideally) and 1st line support processes Strong Microsoft 365 skills Excellent communication, organisation and problem-solving abilities A proactive, customer-focused approach with great attention to detail Ability to work independently and as part of a collaborative team If you're looking for a role where no two days are the same, where you can make a real difference to customers, and where your development truly matters, we'd like to hear from you. Please send your CV to
Job Title: Network Engineer Location: East Worthing (West Sussex Region) Contract Type: Permanent Hours: 37 Salary: Up to £40k depending on skills and experience About the role: This role will involve the management and review the site activities of Southern Water contracting partners carrying out reactive work on wastewater infrastructure assets to ensure that work is undertaken in accordance with health and safety requirements, contract conditions, design specifications, other company rules and regulations, relevant legislation and construction best practise as well as ensuring the Southern Water customers and the general public is effectively managed throughout. What you will be responsible for: Key activities include the conduct of field investigations into various Sewerage related incidents such that solutions can be identified and appropriate action taken to resolve these issues. The Network Engineer is a key link between the Operational Sewerage Teams and Asset Teams to ensure that day to day operational issues and Sewerage related incidents are understood and appropriate maintenance put in place. Internal Flooding & Pollution Incidents - Key activity incident dependant The role will be area based and will require Network Engineer's at the request of their Team Leader, the control desk, the Pollution Team and/or the Reactive Sewers Management team attend to Flooding incidents and Pollution incidents. On internal flooding incidents they will be required to liaise with the customer during the incident keeping them informed as to the actions our service providers are taking to resolve incidents, manage the customer's expectations, and advise them on any recourse they may be entitled to as a result of any damages and inconvenience. On Pollution incidents they will be required to liaise with the EA and the pollution team and the Service Provider to ensure that pollution incidents are resolved quickly with the minimum impact to the environment and the public. They will be required to work closely with the EA in all aspect of the incident and ensure that the correct categorisation of the pollution is assigned by the EA. Sewer Incident Investigations The Network Engineer will also be a key link between the Operational Sewerage Teams and Asset Teams to ensure that day to day operational issues and Sewerage related incidents are understood and appropriate maintenance put in place They will be required to take on cases of sewer related incidents to investigate root causes and identify corrective actions required in terms of investment or maintenance regimes They will use data such as CCTV footage, still images and SW records There will be a requirement to work closely with the Reactive Sewers Capa Investigation Technician Asset Manager to identify hot spot areas and repeat blockages etc are resulting on escalating reactive work costs which may be better responded to with a longer-term solution requiring investment approval Investigation will also extend in such areas as infiltration, land drainage and un-lawful connections A proactive approach is required from the Network Engineer's in terms of future prevention of blockages What you'll bring to the role: Essential A full, UK drivers' licence A fundamental knowledge of sewers systems is required A functional knowledge of the Reactive Sewers end to end process A functional knowledge of the SIRF, PIRF & MGIS process is required A functional knowledge of CSMS & Ellipse is required An understanding of NRSWA legislation is required Skills and Competencies on reactive incidents critical behaviours will be to provide the customer/public and EA confidence and assurance that an incident is being handled efficiently and effectively and that their best interest are being addressed Qualifications: BTEC / HNC in Civil Engineering and substantial experience OR minimum of extensive years relevant experience. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned-passion, drive, and fresh perspectives are what truly set candidates apart. Don't hesitate-take the leap and apply!" Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Jun 29, 2026
Full time
Job Title: Network Engineer Location: East Worthing (West Sussex Region) Contract Type: Permanent Hours: 37 Salary: Up to £40k depending on skills and experience About the role: This role will involve the management and review the site activities of Southern Water contracting partners carrying out reactive work on wastewater infrastructure assets to ensure that work is undertaken in accordance with health and safety requirements, contract conditions, design specifications, other company rules and regulations, relevant legislation and construction best practise as well as ensuring the Southern Water customers and the general public is effectively managed throughout. What you will be responsible for: Key activities include the conduct of field investigations into various Sewerage related incidents such that solutions can be identified and appropriate action taken to resolve these issues. The Network Engineer is a key link between the Operational Sewerage Teams and Asset Teams to ensure that day to day operational issues and Sewerage related incidents are understood and appropriate maintenance put in place. Internal Flooding & Pollution Incidents - Key activity incident dependant The role will be area based and will require Network Engineer's at the request of their Team Leader, the control desk, the Pollution Team and/or the Reactive Sewers Management team attend to Flooding incidents and Pollution incidents. On internal flooding incidents they will be required to liaise with the customer during the incident keeping them informed as to the actions our service providers are taking to resolve incidents, manage the customer's expectations, and advise them on any recourse they may be entitled to as a result of any damages and inconvenience. On Pollution incidents they will be required to liaise with the EA and the pollution team and the Service Provider to ensure that pollution incidents are resolved quickly with the minimum impact to the environment and the public. They will be required to work closely with the EA in all aspect of the incident and ensure that the correct categorisation of the pollution is assigned by the EA. Sewer Incident Investigations The Network Engineer will also be a key link between the Operational Sewerage Teams and Asset Teams to ensure that day to day operational issues and Sewerage related incidents are understood and appropriate maintenance put in place They will be required to take on cases of sewer related incidents to investigate root causes and identify corrective actions required in terms of investment or maintenance regimes They will use data such as CCTV footage, still images and SW records There will be a requirement to work closely with the Reactive Sewers Capa Investigation Technician Asset Manager to identify hot spot areas and repeat blockages etc are resulting on escalating reactive work costs which may be better responded to with a longer-term solution requiring investment approval Investigation will also extend in such areas as infiltration, land drainage and un-lawful connections A proactive approach is required from the Network Engineer's in terms of future prevention of blockages What you'll bring to the role: Essential A full, UK drivers' licence A fundamental knowledge of sewers systems is required A functional knowledge of the Reactive Sewers end to end process A functional knowledge of the SIRF, PIRF & MGIS process is required A functional knowledge of CSMS & Ellipse is required An understanding of NRSWA legislation is required Skills and Competencies on reactive incidents critical behaviours will be to provide the customer/public and EA confidence and assurance that an incident is being handled efficiently and effectively and that their best interest are being addressed Qualifications: BTEC / HNC in Civil Engineering and substantial experience OR minimum of extensive years relevant experience. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned-passion, drive, and fresh perspectives are what truly set candidates apart. Don't hesitate-take the leap and apply!" Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Role description undertake direct service delivery duties across a wide range of Services Operations activities primarily transportation and distribution internal and external to site, in order to meet G4S contractual service requirements. NATURE OF TASKS As detailed by Team Leaders/Management to undertake tasks across one or more of the activity streams listed below: Transportation or escorting of patients on bed/trolley/chair etc. and all other general potering duties within the site. Dealing politely, efficiently and professionally with patients, other staff and visitors at all times. Delivery/relocation of products/materials, furniture, equipment, post and supplies within the site. Bagging, segregation and transportation and disposal on-site of rubbish and waste materials of all descriptions. Salting and gritting of Car Park as required. Ad-hoc mechanical cleaning and other cleaning as required. When on night shift, deliver linen requirements to all wards and departments to ensure adequate stock levels. Cleaning and general upkeep of wheelchairs using correct cleaning substance provided. To use computerised helpdesk system to log and close off job requests, and allocating jobs tasks when required. To be able to work day and night shifts as per standard roster. Carry out any other reasonable duties as requested by Management. All tasks to be delivered within Company/Client standards and procedures. Tasks and working areas will be allocated to individuals according to trained capability. INDWH
Jun 29, 2026
Full time
Role description undertake direct service delivery duties across a wide range of Services Operations activities primarily transportation and distribution internal and external to site, in order to meet G4S contractual service requirements. NATURE OF TASKS As detailed by Team Leaders/Management to undertake tasks across one or more of the activity streams listed below: Transportation or escorting of patients on bed/trolley/chair etc. and all other general potering duties within the site. Dealing politely, efficiently and professionally with patients, other staff and visitors at all times. Delivery/relocation of products/materials, furniture, equipment, post and supplies within the site. Bagging, segregation and transportation and disposal on-site of rubbish and waste materials of all descriptions. Salting and gritting of Car Park as required. Ad-hoc mechanical cleaning and other cleaning as required. When on night shift, deliver linen requirements to all wards and departments to ensure adequate stock levels. Cleaning and general upkeep of wheelchairs using correct cleaning substance provided. To use computerised helpdesk system to log and close off job requests, and allocating jobs tasks when required. To be able to work day and night shifts as per standard roster. Carry out any other reasonable duties as requested by Management. All tasks to be delivered within Company/Client standards and procedures. Tasks and working areas will be allocated to individuals according to trained capability. INDWH
Your new company Hays Recruitment have partnered with Leicestershire County Council in the search for a Senior Technical Specialist - Desktop. This is a 12-month FTC.As the SME in the team, you will own and be responsible for the provision of maintenance, support, development and consultancy for specific technology stacks within the Desktop infrastructure to ensure that IT system services remain stable, reliable and resilient in a cost-effective manner. Mentoring and guiding technical specialists and other technical staff is key as part of the knowledge-sharing ethos within the team. You will also be expected to co-ordinate small teams of technicians to deliver new services and service improvements. Your new role As the SME, you will lead in developing desktop elements and providing 3rd line support. You will have strong Windows knowledge and experience managing the cyber elements of the ecosystem. There is both BAU and a project element to the role. Tech stack knowledge will include Windows 11, Servers, Intune, Bitlocker, Azure virtual desktop, MFA and knowledge of supporting printers on an enterprise level. There will be occasional out of hours requirements for planned works or major incidents, therefore you will need to be within an hour of the location and have your own transport. Sponsorship is not available for this role. What you'll need to succeed Desktop Management Administration (Corporate & Libraries) End Point Protection (EPP) Physical / Virtual Desktop Management inc. AVD & RDS Microsoft Group Policy System Monitoring & Management Printing Management & Administration Security & Feature Patch Management Disaster Recovery Windows Server Administration What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 28, 2026
Full time
Your new company Hays Recruitment have partnered with Leicestershire County Council in the search for a Senior Technical Specialist - Desktop. This is a 12-month FTC.As the SME in the team, you will own and be responsible for the provision of maintenance, support, development and consultancy for specific technology stacks within the Desktop infrastructure to ensure that IT system services remain stable, reliable and resilient in a cost-effective manner. Mentoring and guiding technical specialists and other technical staff is key as part of the knowledge-sharing ethos within the team. You will also be expected to co-ordinate small teams of technicians to deliver new services and service improvements. Your new role As the SME, you will lead in developing desktop elements and providing 3rd line support. You will have strong Windows knowledge and experience managing the cyber elements of the ecosystem. There is both BAU and a project element to the role. Tech stack knowledge will include Windows 11, Servers, Intune, Bitlocker, Azure virtual desktop, MFA and knowledge of supporting printers on an enterprise level. There will be occasional out of hours requirements for planned works or major incidents, therefore you will need to be within an hour of the location and have your own transport. Sponsorship is not available for this role. What you'll need to succeed Desktop Management Administration (Corporate & Libraries) End Point Protection (EPP) Physical / Virtual Desktop Management inc. AVD & RDS Microsoft Group Policy System Monitoring & Management Printing Management & Administration Security & Feature Patch Management Disaster Recovery Windows Server Administration What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service & Sales Manager £35,000 Basic Salary + quarterly Bonuses Full-Time Office-Based Chelmsford, Essex On site parking Lead a Team. Drive Performance. Make an Impact. Are you an experienced manager from a Customer Service, Help Desk, Service Desk, Contact Centre, Call Centre or Sales background? Do you enjoy leading and nurturing teams, improving performance, analysing data and delivering exceptional customer experiences? We're recruiting for a hands-on Customer Service & Sales Manager to lead both small Sales and Customer Service teams. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys combining people management with commercial performance. The Role You will be responsible for driving team performance, improving customer satisfaction, increasing sales conversions and ensuring operational excellence across the business. Key responsibilities include: Managing, coaching and developing small Sales and Customer Service teams Monitoring and improving conversion rates, sales performance and customer outcomes Producing and analysing reports, KPIs and performance metrics Using Excel to interpret data, identify trends and drive improvements Recruiting, training and developing team members Managing escalated customer enquiries and complaints Working closely with operational teams to ensure outstanding service delivery Identifying opportunities to improve processes and efficiency About You We're keen to hear from candidates who have experience as a: Customer Service Manager Help Desk Manager Service Desk Manager Contact Centre Manager Call Centre Manager Sales Manager Customer Operations Manager Team Leader looking for the next step in their career Essential Requirements Previous management, or team leader experience within customer service, sales, service desk or contact centre environments Strong leadership and people management skills Strong Excel and reporting skills Experience analysing call volumes, conversion rates and performance data Commercially minded with a results-driven approach Strong communication and organisational skills Full UK driving licence and access to a vehicle (essential due to location) On site parking Free onsite parking, Team social events throughout the year, Annual Christmas party, Annual company weekend away - normally two nights in Lake District walking and climbing, Rural location, plenty of fresh air walks in nature Twice yearly discretionary bonus's £35,000 basic salary plus quarterly bonus Supportive and growing business environment, Social events, team culture Genuine opportunity to make a significant impact Interested? Apply now
Jun 28, 2026
Full time
Customer Service & Sales Manager £35,000 Basic Salary + quarterly Bonuses Full-Time Office-Based Chelmsford, Essex On site parking Lead a Team. Drive Performance. Make an Impact. Are you an experienced manager from a Customer Service, Help Desk, Service Desk, Contact Centre, Call Centre or Sales background? Do you enjoy leading and nurturing teams, improving performance, analysing data and delivering exceptional customer experiences? We're recruiting for a hands-on Customer Service & Sales Manager to lead both small Sales and Customer Service teams. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys combining people management with commercial performance. The Role You will be responsible for driving team performance, improving customer satisfaction, increasing sales conversions and ensuring operational excellence across the business. Key responsibilities include: Managing, coaching and developing small Sales and Customer Service teams Monitoring and improving conversion rates, sales performance and customer outcomes Producing and analysing reports, KPIs and performance metrics Using Excel to interpret data, identify trends and drive improvements Recruiting, training and developing team members Managing escalated customer enquiries and complaints Working closely with operational teams to ensure outstanding service delivery Identifying opportunities to improve processes and efficiency About You We're keen to hear from candidates who have experience as a: Customer Service Manager Help Desk Manager Service Desk Manager Contact Centre Manager Call Centre Manager Sales Manager Customer Operations Manager Team Leader looking for the next step in their career Essential Requirements Previous management, or team leader experience within customer service, sales, service desk or contact centre environments Strong leadership and people management skills Strong Excel and reporting skills Experience analysing call volumes, conversion rates and performance data Commercially minded with a results-driven approach Strong communication and organisational skills Full UK driving licence and access to a vehicle (essential due to location) On site parking Free onsite parking, Team social events throughout the year, Annual Christmas party, Annual company weekend away - normally two nights in Lake District walking and climbing, Rural location, plenty of fresh air walks in nature Twice yearly discretionary bonus's £35,000 basic salary plus quarterly bonus Supportive and growing business environment, Social events, team culture Genuine opportunity to make a significant impact Interested? Apply now
Senior Recruitment Consultant - Industrial Leeds 30,000 - 35,000 Per Annum including Car Allowance and Uncapped Commission Are you an experienced industrial recruiter looking for a warm desk with genuine earning potential from day one? Search Recruitment Group, one of the UK's leading recruitment agencies, is seeking an ambitious Senior Recruitment Consultant to join our established Industrial team in Leeds. This is an excellent opportunity to inherit a warm desk with an existing client base, active vacancies, and immediate billing opportunities, while also having the autonomy to further develop and grow your market. Whether you are already recruiting within the industrial sector or are an experienced recruiter from another discipline looking for a new challenge, you will be joining a high-performing, supportive team with a strong reputation across the region. The Opportunity: As a Senior Recruitment Consultant, you'll take ownership of an established Industrial recruitment desk, managing existing accounts while identifying opportunities for further growth. Developing and expanding relationships with current and lapsed clients Winning new business through calls, meetings, networking and referrals Managing the full recruitment life cycle from vacancy brief to placement Sourcing and interviewing candidates for temporary vacancies Negotiating terms and fees to maximise commercial performance Building a strong pipeline of clients and candidates Delivering exceptional service to both clients and candidates Ensuring compliance with all recruitment processes and legislation About You: Previous experience within a 360 recruitment role, Industrial experience is desirable Experience of billing and developing client relationships Strong business development and account management skills A proactive and commercially driven approach The ambition to grow a desk and maximise earnings What We Can Offer You: Competitive basic salary of 30,000 - 35,000 including car allowance Uncapped commission structure - 0% threshold for your first six months, earning up to 35% of the revenue you generate Award-winning training and personalised 1:1 coaching Clear career progression with opportunities to fast-track your career Regular incentives, competitions and awards, including European trips for top performers A vibrant and social culture with team events, awards and celebrations throughout the year Flexible holiday scheme - buy or sell up to 5 days annually Access to the Tusker EV car benefit scheme If you're looking for a role where you can hit the ground running, inherit existing business, and take your recruitment career to the next level, we want to hear from you. Apply today or contact Isabel Stone for a confidential conversation. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 28, 2026
Full time
Senior Recruitment Consultant - Industrial Leeds 30,000 - 35,000 Per Annum including Car Allowance and Uncapped Commission Are you an experienced industrial recruiter looking for a warm desk with genuine earning potential from day one? Search Recruitment Group, one of the UK's leading recruitment agencies, is seeking an ambitious Senior Recruitment Consultant to join our established Industrial team in Leeds. This is an excellent opportunity to inherit a warm desk with an existing client base, active vacancies, and immediate billing opportunities, while also having the autonomy to further develop and grow your market. Whether you are already recruiting within the industrial sector or are an experienced recruiter from another discipline looking for a new challenge, you will be joining a high-performing, supportive team with a strong reputation across the region. The Opportunity: As a Senior Recruitment Consultant, you'll take ownership of an established Industrial recruitment desk, managing existing accounts while identifying opportunities for further growth. Developing and expanding relationships with current and lapsed clients Winning new business through calls, meetings, networking and referrals Managing the full recruitment life cycle from vacancy brief to placement Sourcing and interviewing candidates for temporary vacancies Negotiating terms and fees to maximise commercial performance Building a strong pipeline of clients and candidates Delivering exceptional service to both clients and candidates Ensuring compliance with all recruitment processes and legislation About You: Previous experience within a 360 recruitment role, Industrial experience is desirable Experience of billing and developing client relationships Strong business development and account management skills A proactive and commercially driven approach The ambition to grow a desk and maximise earnings What We Can Offer You: Competitive basic salary of 30,000 - 35,000 including car allowance Uncapped commission structure - 0% threshold for your first six months, earning up to 35% of the revenue you generate Award-winning training and personalised 1:1 coaching Clear career progression with opportunities to fast-track your career Regular incentives, competitions and awards, including European trips for top performers A vibrant and social culture with team events, awards and celebrations throughout the year Flexible holiday scheme - buy or sell up to 5 days annually Access to the Tusker EV car benefit scheme If you're looking for a role where you can hit the ground running, inherit existing business, and take your recruitment career to the next level, we want to hear from you. Apply today or contact Isabel Stone for a confidential conversation. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Company Overview This growing organisation operates within the healthcare sector, delivering specialist services to customers across the UK. With a strong commitment to quality, innovation, and customer care, the business has built a reputation for providing reliable support and maintaining high standards of service. The organisation offers a collaborative and supportive working environment where employees are encouraged to contribute to ongoing improvements and professional development. Customer Service Team Leader An excellent opportunity is available for an experienced Customer Service Team Leader to join a busy and customer-focused organisation. This role combines team leadership, training, quality assurance, and customer support responsibilities, making it ideal for someone who enjoys developing people while ensuring a high standard of service delivery. Working closely with operational teams, you will support daily customer service activities, provide guidance to team members, deliver onboarding and training programmes, manage escalated enquiries, and help drive continuous improvement initiatives. The successful candidate will play a key role in maintaining service quality, supporting team performance, and ensuring customers receive a professional and positive experience. Duties & Responsibilities Act as the primary point of contact for Customer Care Assistants regarding operational queries and day-to-day support. Deliver structured onboarding programmes and training for new team members. Manage and resolve escalated customer enquiries across telephone, email, live chat, and social media channels. Support the achievement of individual and team performance objectives and service targets. Conduct quality checks, audits, and compliance reviews to ensure service excellence. Assist with rota planning, workforce scheduling, and shift coverage requirements. Collaborate with internal stakeholders to resolve complex customer issues effectively. Support the implementation of new digital tools, systems, and continuous service improvement initiatives, including weekend cover on a rotational basis. Education & Skills Required In-depth knowledge and practical experience using the FreshDesk customer service platform. Previous customer service experience, ideally gained within healthcare, pharmacy, or another regulated environment. Experience training, coaching, mentoring, or developing team members. Strong leadership, communication, and interpersonal skills. Data analysis capabilities with the ability to identify trends and support performance improvements. Excellent attention to detail, time management, numeracy, literacy, and professional telephone skills, with a strong customer-focused approach. Additional Information Monday Friday 9am 5pm (some weekend working on a rota basis) 28 days holiday, inc. bank holidays Free onsite parking Pension scheme Healthcare plans If you are an experienced customer service professional with a passion for leadership, training, and service excellence, we would love to hear from you. Apply today to take the next step in your career with a progressive organisation that values teamwork, development, and outstanding customer experiences. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Jun 28, 2026
Full time
Company Overview This growing organisation operates within the healthcare sector, delivering specialist services to customers across the UK. With a strong commitment to quality, innovation, and customer care, the business has built a reputation for providing reliable support and maintaining high standards of service. The organisation offers a collaborative and supportive working environment where employees are encouraged to contribute to ongoing improvements and professional development. Customer Service Team Leader An excellent opportunity is available for an experienced Customer Service Team Leader to join a busy and customer-focused organisation. This role combines team leadership, training, quality assurance, and customer support responsibilities, making it ideal for someone who enjoys developing people while ensuring a high standard of service delivery. Working closely with operational teams, you will support daily customer service activities, provide guidance to team members, deliver onboarding and training programmes, manage escalated enquiries, and help drive continuous improvement initiatives. The successful candidate will play a key role in maintaining service quality, supporting team performance, and ensuring customers receive a professional and positive experience. Duties & Responsibilities Act as the primary point of contact for Customer Care Assistants regarding operational queries and day-to-day support. Deliver structured onboarding programmes and training for new team members. Manage and resolve escalated customer enquiries across telephone, email, live chat, and social media channels. Support the achievement of individual and team performance objectives and service targets. Conduct quality checks, audits, and compliance reviews to ensure service excellence. Assist with rota planning, workforce scheduling, and shift coverage requirements. Collaborate with internal stakeholders to resolve complex customer issues effectively. Support the implementation of new digital tools, systems, and continuous service improvement initiatives, including weekend cover on a rotational basis. Education & Skills Required In-depth knowledge and practical experience using the FreshDesk customer service platform. Previous customer service experience, ideally gained within healthcare, pharmacy, or another regulated environment. Experience training, coaching, mentoring, or developing team members. Strong leadership, communication, and interpersonal skills. Data analysis capabilities with the ability to identify trends and support performance improvements. Excellent attention to detail, time management, numeracy, literacy, and professional telephone skills, with a strong customer-focused approach. Additional Information Monday Friday 9am 5pm (some weekend working on a rota basis) 28 days holiday, inc. bank holidays Free onsite parking Pension scheme Healthcare plans If you are an experienced customer service professional with a passion for leadership, training, and service excellence, we would love to hear from you. Apply today to take the next step in your career with a progressive organisation that values teamwork, development, and outstanding customer experiences. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Business Development Manager The Opportunity: We combine smart technology with genuinely caring people to help thousands of older and vulnerable residents feel safer, more connected, and better informed every day. Working with housing providers across the UK, we help them improve resident engagement, modernise services, and prepare for the future through a range of innovative digital solutions. Now, we are looking for a commercially minded Client Development Manager to join our growing sales team, focused on developing new business opportunities across the social housing sector. This role is about building relationships, spotting opportunities, opening doors, understanding client challenges, and helping organisations deliver meaningful change for their residents and staff. You will work directly with senior decision-makers across the sector, representing a company with a strong reputation, ambitious plans, and services that genuinely make a difference. Key Duties: Identify and develop new business opportunities within the social housing sector. Attend industry events, networking opportunities, and client meetings across the UK. Build strong relationships with stakeholders at all levels, from frontline teams through to senior leadership. Manage prospects through the full sales journey, from initial conversations through to contract agreement. Deliver presentations, demonstrations, and proposals that bring our services to life. Work closely with Marketing, Operations, Customer Success, and Technical teams to support successful implementations. Take full ownership of your pipeline and keep opportunities moving forward. Help shape how we continue to grow as a business. Benefits: Salary: 45,000 - 55,000 depending on experience, plus an uncapped sales-based commission. Flexible Working: Primarily home-based, with a mix of virtual and face-to-face meetings. There will be a need to be commutable to Warrington. Autonomy & Support: Enjoy trust and autonomy to manage your desk, with full induction and continuous support available whenever needed. Company Culture: Join an award-winning, stable business (established in 2004) with genuine momentum and a culture where people truly care about what they do. Requirements: Experience: Proven experience in a business development or sales role where relationship-building, commercial awareness, and persistence matter. Sector Knowledge: Ideally, you will already work within social housing or have experience selling into the sector through a supplier or partner organisation. Sales Skills: Comfortable picking up the phone, creating opportunities, and managing long-term, consultative sales processes involving multiple stakeholders. Communication: Exceptional face-to-face, written, and presentation skills, with the ability to build trust quickly with senior stakeholders. Attributes: Organised, self-motivated, positive, proactive, and naturally curious. Technical Proficiency: Comfortable using standard business tools, including MS Office, Google Suite, and CRM systems. Mobility: Ability to undertake UK-wide travel as required, including occasional overnight stays (with the main commercial hub based around Warrington). How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Jun 28, 2026
Full time
Business Development Manager The Opportunity: We combine smart technology with genuinely caring people to help thousands of older and vulnerable residents feel safer, more connected, and better informed every day. Working with housing providers across the UK, we help them improve resident engagement, modernise services, and prepare for the future through a range of innovative digital solutions. Now, we are looking for a commercially minded Client Development Manager to join our growing sales team, focused on developing new business opportunities across the social housing sector. This role is about building relationships, spotting opportunities, opening doors, understanding client challenges, and helping organisations deliver meaningful change for their residents and staff. You will work directly with senior decision-makers across the sector, representing a company with a strong reputation, ambitious plans, and services that genuinely make a difference. Key Duties: Identify and develop new business opportunities within the social housing sector. Attend industry events, networking opportunities, and client meetings across the UK. Build strong relationships with stakeholders at all levels, from frontline teams through to senior leadership. Manage prospects through the full sales journey, from initial conversations through to contract agreement. Deliver presentations, demonstrations, and proposals that bring our services to life. Work closely with Marketing, Operations, Customer Success, and Technical teams to support successful implementations. Take full ownership of your pipeline and keep opportunities moving forward. Help shape how we continue to grow as a business. Benefits: Salary: 45,000 - 55,000 depending on experience, plus an uncapped sales-based commission. Flexible Working: Primarily home-based, with a mix of virtual and face-to-face meetings. There will be a need to be commutable to Warrington. Autonomy & Support: Enjoy trust and autonomy to manage your desk, with full induction and continuous support available whenever needed. Company Culture: Join an award-winning, stable business (established in 2004) with genuine momentum and a culture where people truly care about what they do. Requirements: Experience: Proven experience in a business development or sales role where relationship-building, commercial awareness, and persistence matter. Sector Knowledge: Ideally, you will already work within social housing or have experience selling into the sector through a supplier or partner organisation. Sales Skills: Comfortable picking up the phone, creating opportunities, and managing long-term, consultative sales processes involving multiple stakeholders. Communication: Exceptional face-to-face, written, and presentation skills, with the ability to build trust quickly with senior stakeholders. Attributes: Organised, self-motivated, positive, proactive, and naturally curious. Technical Proficiency: Comfortable using standard business tools, including MS Office, Google Suite, and CRM systems. Mobility: Ability to undertake UK-wide travel as required, including occasional overnight stays (with the main commercial hub based around Warrington). How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Connect2Hackney, the internal talent team for Hackney Council. are looking for a strategic and resilient School Business Analyst to take on a high-impact role overseeing a cluster of 10 to 15 schools within the borough. You are to work alongside the School Business Managers, acting as an advisor to them and ensure processes fit in with Local Authority deadlines. The Challenge Managing the business operations for a single school is a feat; managing a portfolio of 15 is a masterclass in leadership. You will be the operational backbone for a significant portion of our educational landscape, ensuring that while teachers focus on the classroom, the "engine room" of our schools runs seamlessly. Your Key Responsibilities Strategic Financial Oversight: Managing complex budgets across multiple sites, ensuring long-term financial sustainability and compliance. Operational Excellence: Overseeing HR, procurement, health and safety, and premises management for the cluster. Stakeholder Management: Acting as the primary liaison between Headteachers, Governors, and the Local Authority. Change Management: Driving efficiencies and standardizing processes across diverse school settings. Work Pattern & Flexibility We believe in results over "desk time." This role offers a modern hybrid approach: Office Presence: 1-2 days per week at our Hackney central offices for team collaboration and strategy. On the Ground: You must be mobile and available to visit schools across the borough to build relationships and conduct site audits. Remote Focus: The remainder of your week can be spent working from home. What You'll Need to Succeed Experience: A proven track record in school business management (SBM) or high-level multi-site operational management and business analytical and management systems. Qualifications: DSBM/CSBM/ADSBM or a relevant degree in Accountancy/Business Management is highly desirable. Resilience: The ability to juggle the demands of 10+ schools without breaking a sweat. Communication: A knack for explaining complex financial data to non-finance professionals (like Headteachers and Governors). Why Hackney? Hackney is one of the most exciting boroughs in London. By joining us, you'll benefit from: A generous local government pension scheme. A supportive network within the Hackney Education directorate. The opportunity to make a tangible difference in the lives of thousands of London's children. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jun 28, 2026
Contractor
Connect2Hackney, the internal talent team for Hackney Council. are looking for a strategic and resilient School Business Analyst to take on a high-impact role overseeing a cluster of 10 to 15 schools within the borough. You are to work alongside the School Business Managers, acting as an advisor to them and ensure processes fit in with Local Authority deadlines. The Challenge Managing the business operations for a single school is a feat; managing a portfolio of 15 is a masterclass in leadership. You will be the operational backbone for a significant portion of our educational landscape, ensuring that while teachers focus on the classroom, the "engine room" of our schools runs seamlessly. Your Key Responsibilities Strategic Financial Oversight: Managing complex budgets across multiple sites, ensuring long-term financial sustainability and compliance. Operational Excellence: Overseeing HR, procurement, health and safety, and premises management for the cluster. Stakeholder Management: Acting as the primary liaison between Headteachers, Governors, and the Local Authority. Change Management: Driving efficiencies and standardizing processes across diverse school settings. Work Pattern & Flexibility We believe in results over "desk time." This role offers a modern hybrid approach: Office Presence: 1-2 days per week at our Hackney central offices for team collaboration and strategy. On the Ground: You must be mobile and available to visit schools across the borough to build relationships and conduct site audits. Remote Focus: The remainder of your week can be spent working from home. What You'll Need to Succeed Experience: A proven track record in school business management (SBM) or high-level multi-site operational management and business analytical and management systems. Qualifications: DSBM/CSBM/ADSBM or a relevant degree in Accountancy/Business Management is highly desirable. Resilience: The ability to juggle the demands of 10+ schools without breaking a sweat. Communication: A knack for explaining complex financial data to non-finance professionals (like Headteachers and Governors). Why Hackney? Hackney is one of the most exciting boroughs in London. By joining us, you'll benefit from: A generous local government pension scheme. A supportive network within the Hackney Education directorate. The opportunity to make a tangible difference in the lives of thousands of London's children. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Job Title: Service Desk Manager Location: Durrington, Worthing - Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the 'on call' rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with agreed standards Monitor service performance throughout the day, taking action where demand, backlogs, absence or major incidents affect service levels Work with Team Leaders to ensure appropriate rota coverage, shift patterns, handovers and resource allocation. Ensure the Service Desk provides timely, professional and effective first-line support. Own the Service Desk contribution to the incident lifecycle, including logging quality, updates, escalation paths and closure quality. Ensure operational readiness for new or changed services, including support models, knowledge, resolver routes, SLAs, escalation paths and Service Desk training. Audit a regular sample of calls, emails, portal interactions, chats and ticket updates where applicable. Review professionalism, communication quality, ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you'll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills, with the ability to engage Analysts, IT teams, suppliers and senior stakeholders Ability to manage performance, support wellbeing and build team capability Good understanding of Service Desk tooling Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security or cyber awareness training desirable. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you're inspired by our purpose and believe you can contribute, apply today. You don't need to meet every criterion; what matters most is your drive to make a difference." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Jun 28, 2026
Full time
Job Title: Service Desk Manager Location: Durrington, Worthing - Hybrid working (minimum 2 days a week in the office) Contract Type: Permanent Hours: 37 Salary: From £55k based on skills and experience About the role: The Service Desk Manager is responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving capability, wellbeing and accountability, while improving customer experience through quality assurance, feedback and continual service improvement. What you will be responsible for: Working across Digital and the wider business, the postholder uses service insight and demand data to inform planning, represents the Service Desk in governance and change activity, ensures operational readiness for new or changed services, and maintains compliance with security, risk and data protection requirements. You will also be enrolled on the 'on call' rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with agreed standards Monitor service performance throughout the day, taking action where demand, backlogs, absence or major incidents affect service levels Work with Team Leaders to ensure appropriate rota coverage, shift patterns, handovers and resource allocation. Ensure the Service Desk provides timely, professional and effective first-line support. Own the Service Desk contribution to the incident lifecycle, including logging quality, updates, escalation paths and closure quality. Ensure operational readiness for new or changed services, including support models, knowledge, resolver routes, SLAs, escalation paths and Service Desk training. Audit a regular sample of calls, emails, portal interactions, chats and ticket updates where applicable. Review professionalism, communication quality, ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you'll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills, with the ability to engage Analysts, IT teams, suppliers and senior stakeholders Ability to manage performance, support wellbeing and build team capability Good understanding of Service Desk tooling Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security or cyber awareness training desirable. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Our mission is to protect and enhance life through water-and we need passionate people to help us achieve it. If you're inspired by our purpose and believe you can contribute, apply today. You don't need to meet every criterion; what matters most is your drive to make a difference." Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Product Lifecycle Manager (Engineering / IT) Engineering IT / PLM Manager Cambridge/Hybrid £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will act as the key interface between Engineering, IT, PLM users, vendors and wider business stakeholders, ensuring that Engineering IT systems are fit for purpose, effectively supported, and aligned to operational and strategic requirements. RESPONSIBILITIES List key responsibilities and tasks that sit within this role PLM Ownership & Roadmap: Own the lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. PLM Champion: Champion PLM across Marshall Land Systems, promoting effective use of the system and identifying opportunities to improve Engineering delivery, control and efficiency. Strategic Business Support: Identify business opportunities where PLM and Engineering IT systems can improve process efficiency, data quality, reporting, configuration management and programme delivery. Vendor & Contract Management: Manage relationships with PLM vendors, CAD vendors, outsourced service providers and internal IT teams, ensuring performance against support agreements, contract requirements and business needs. Service & Issue Resolution: Act as the escalation point for PLM and Engineering IT issues, supporting incident resolution, root cause investigation, workaround definition and long-term corrective actions. Third Line Support: Provide third-line support where required, working with IT, vendors and users to investigate complex incidents, resolve problems and create knowledge articles to support future incidents. Architecture Oversight: Ensure PLM solution designs, integrations, workflows and system changes meet Engineering requirements, enterprise architecture standards, cybersecurity policies and business needs. Change Management: Manage configuration changes, system updates, upgrades, patches and enhancements to PLM and Engineering IT applications, ensuring appropriate testing, communication and deployment. Governance & Compliance: Ensure PLM and Engineering IT applications meet regulatory, cybersecurity, export control, ITAR and corporate policy requirements, including defence-related standards where applicable. Process Ownership & Improvement: Review, approve and improve PLM processes, procedures, workflows and user guides to ensure they remain effective, controlled and aligned to Engineering ways of working. Data Management & Reporting: Support Engineering data management, reporting, audit activity and business intelligence requirements through effective use of PLM data and reporting tools. Stakeholder Engagement: Collaborate with Engineering, IT, programme teams, business owners, PLM super users and cross-functional stakeholders to align PLM capability with organisational goals. Budgeting & Forecasting: Support financial planning by providing input on PLM licensing, support costs, maintenance agreements, upgrades, vendor services and future investment requirements. Asset & Licence Management: Coordinate software licence, maintenance agreement and asset lifecycle management activities, including requisition, inventory, installation, maintenance, updates and disposal. System Maintenance & Availability: Ensure appropriate PLM system maintenance, health checks, performance reviews and availability monitoring are in place to support business continuity. Knowledge & Documentation: Create and maintain technical specifications, process documents, user guides, support material, FAQs and knowledge articles to improve user support and reduce repeat issues. PREVIOUS EXPERIENCE REQUIRED: Experience managing, supporting or administering PLM systems within an Engineering or manufacturing environment. Experience working with Engineering teams using CAD and PLM tools. Experience of PLM system configuration, administration, support and continuous improvement. Experience supporting or managing data transfer between PLM and ERP platforms, including IFS Cloud, covering parts, BoMs, documents, change data, lifecycle states and release-to-manufacture processes. Experience managing PLM-related incidents, problems, root cause investigations and corrective actions. Experience working with IT teams, vendors and business stakeholders to deliver system improvements. Experience leading or supporting PLM upgrades, deployments, migrations or process changes. Experience managing a small technical team or leading cross-functional improvement activities. Experience of Windchill would be highly desirable. Experience with CAD tools such as Autodesk Inventor, AutoCAD or similar would be beneficial. Experience with Engineering configuration management, change control and product data management would be beneficial. TECHNICAL SKILLS/EDUCATIONS REQUIRED: Degree, HND or equivalent qualification in Engineering, ICT, Computer Science, Information Systems or a related discipline. Equivalent experience in an Engineering IT, PLM, CAD administration or Engineering systems management role would also be considered. Strong understanding of PLM capability, administration and configuration management. Ability to document technical specifications, user requirements, process flows and system changes. Good logical diagnostic skills with the ability to troubleshoot and resolve PLM-related problems. Understanding of CAD integration with PLM, ideally including tools such as Inventor, AutoCAD or similar. Understanding of PLM reporting, data extraction and business reporting methods. Awareness of database queries and reporting tools such as SQL, MS PowerQuery, REST APIs or Query Builder would be beneficial. Awareness of PLM customisation, workflows, XML configuration, Java, JavaScript or Windchill development would be desirable. Understanding of application maintenance, upgrades, testing and deployment activities. Understanding of IT service management processes, incident management and problem resolution. Configuration Management / CMII training would be desirable. Experience of virtualised environments such as VMware would be beneficial. Able to support process improvement and system improvement activities across Engineering IT applications. Strong understanding of IFS ERP is highly desirable. Experience in a regulated industry, particularly aerospace and defence, is strongly preferred. Excellent communication, negotiation, and stakeholder management skills.
Jun 28, 2026
Full time
Product Lifecycle Manager (Engineering / IT) Engineering IT / PLM Manager Cambridge/Hybrid £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will act as the key interface between Engineering, IT, PLM users, vendors and wider business stakeholders, ensuring that Engineering IT systems are fit for purpose, effectively supported, and aligned to operational and strategic requirements. RESPONSIBILITIES List key responsibilities and tasks that sit within this role PLM Ownership & Roadmap: Own the lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. PLM Champion: Champion PLM across Marshall Land Systems, promoting effective use of the system and identifying opportunities to improve Engineering delivery, control and efficiency. Strategic Business Support: Identify business opportunities where PLM and Engineering IT systems can improve process efficiency, data quality, reporting, configuration management and programme delivery. Vendor & Contract Management: Manage relationships with PLM vendors, CAD vendors, outsourced service providers and internal IT teams, ensuring performance against support agreements, contract requirements and business needs. Service & Issue Resolution: Act as the escalation point for PLM and Engineering IT issues, supporting incident resolution, root cause investigation, workaround definition and long-term corrective actions. Third Line Support: Provide third-line support where required, working with IT, vendors and users to investigate complex incidents, resolve problems and create knowledge articles to support future incidents. Architecture Oversight: Ensure PLM solution designs, integrations, workflows and system changes meet Engineering requirements, enterprise architecture standards, cybersecurity policies and business needs. Change Management: Manage configuration changes, system updates, upgrades, patches and enhancements to PLM and Engineering IT applications, ensuring appropriate testing, communication and deployment. Governance & Compliance: Ensure PLM and Engineering IT applications meet regulatory, cybersecurity, export control, ITAR and corporate policy requirements, including defence-related standards where applicable. Process Ownership & Improvement: Review, approve and improve PLM processes, procedures, workflows and user guides to ensure they remain effective, controlled and aligned to Engineering ways of working. Data Management & Reporting: Support Engineering data management, reporting, audit activity and business intelligence requirements through effective use of PLM data and reporting tools. Stakeholder Engagement: Collaborate with Engineering, IT, programme teams, business owners, PLM super users and cross-functional stakeholders to align PLM capability with organisational goals. Budgeting & Forecasting: Support financial planning by providing input on PLM licensing, support costs, maintenance agreements, upgrades, vendor services and future investment requirements. Asset & Licence Management: Coordinate software licence, maintenance agreement and asset lifecycle management activities, including requisition, inventory, installation, maintenance, updates and disposal. System Maintenance & Availability: Ensure appropriate PLM system maintenance, health checks, performance reviews and availability monitoring are in place to support business continuity. Knowledge & Documentation: Create and maintain technical specifications, process documents, user guides, support material, FAQs and knowledge articles to improve user support and reduce repeat issues. PREVIOUS EXPERIENCE REQUIRED: Experience managing, supporting or administering PLM systems within an Engineering or manufacturing environment. Experience working with Engineering teams using CAD and PLM tools. Experience of PLM system configuration, administration, support and continuous improvement. Experience supporting or managing data transfer between PLM and ERP platforms, including IFS Cloud, covering parts, BoMs, documents, change data, lifecycle states and release-to-manufacture processes. Experience managing PLM-related incidents, problems, root cause investigations and corrective actions. Experience working with IT teams, vendors and business stakeholders to deliver system improvements. Experience leading or supporting PLM upgrades, deployments, migrations or process changes. Experience managing a small technical team or leading cross-functional improvement activities. Experience of Windchill would be highly desirable. Experience with CAD tools such as Autodesk Inventor, AutoCAD or similar would be beneficial. Experience with Engineering configuration management, change control and product data management would be beneficial. TECHNICAL SKILLS/EDUCATIONS REQUIRED: Degree, HND or equivalent qualification in Engineering, ICT, Computer Science, Information Systems or a related discipline. Equivalent experience in an Engineering IT, PLM, CAD administration or Engineering systems management role would also be considered. Strong understanding of PLM capability, administration and configuration management. Ability to document technical specifications, user requirements, process flows and system changes. Good logical diagnostic skills with the ability to troubleshoot and resolve PLM-related problems. Understanding of CAD integration with PLM, ideally including tools such as Inventor, AutoCAD or similar. Understanding of PLM reporting, data extraction and business reporting methods. Awareness of database queries and reporting tools such as SQL, MS PowerQuery, REST APIs or Query Builder would be beneficial. Awareness of PLM customisation, workflows, XML configuration, Java, JavaScript or Windchill development would be desirable. Understanding of application maintenance, upgrades, testing and deployment activities. Understanding of IT service management processes, incident management and problem resolution. Configuration Management / CMII training would be desirable. Experience of virtualised environments such as VMware would be beneficial. Able to support process improvement and system improvement activities across Engineering IT applications. Strong understanding of IFS ERP is highly desirable. Experience in a regulated industry, particularly aerospace and defence, is strongly preferred. Excellent communication, negotiation, and stakeholder management skills.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimizing diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting. On behalf of this organisation, AMS is looking for a number of Junior Data Analysts for a 6 month contract based in Newcastle. Please note that this is a hybrid working model with expected travel to the Newcastle office. Successful candidates will attend a two week mandatory training period in the Newcastle office. Purpose of the Role As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre, supporting engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre is a Cardiff-based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. As a leading global professional services and consulting firm, the client helps some of the biggest businesses in the world grow and succeed. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Jun 28, 2026
Contractor
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimizing diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting. On behalf of this organisation, AMS is looking for a number of Junior Data Analysts for a 6 month contract based in Newcastle. Please note that this is a hybrid working model with expected travel to the Newcastle office. Successful candidates will attend a two week mandatory training period in the Newcastle office. Purpose of the Role As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre, supporting engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre is a Cardiff-based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. As a leading global professional services and consulting firm, the client helps some of the biggest businesses in the world grow and succeed. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimizing diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting. On behalf of this organisation, AMS is looking for a number of Junior Data Analysts for a 6 month contract based in Cardiff/Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre, supporting engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre is a Cardiff-based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. As a leading global professional services and consulting firm, the client helps some of the biggest businesses in the world grow and succeed. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
Jun 28, 2026
Contractor
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimizing diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting. On behalf of this organisation, AMS is looking for a number of Junior Data Analysts for a 6 month contract based in Cardiff/Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre, supporting engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre is a Cardiff-based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. As a leading global professional services and consulting firm, the client helps some of the biggest businesses in the world grow and succeed. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
Property Helpdesk Supervisor Location: Bracknell (Hybrid) Salary: Up to £35,000 + Benefits Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week Contract: 9-Month FTC (Temp to Perm Opportunity) Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio. This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery. Key Responsibilities: Supervise and support a team of Helpdesk Administrators Allocate and monitor workload via CAFM systems (QFM) Act as first escalation point for complex issues Monitor service levels, reporting and performance Drive service improvements and helpdesk efficiency About You: Experience within helpdesk, facilities or property support Previous team leadership or supervisory experience Strong organisational and customer service skills Confident managing multiple priorities and stakeholders What's on Offer: Competitive salary + benefits package Hybrid working Strong team culture within a growing organisation Opportunity to secure a permanent role
Jun 28, 2026
Contractor
Property Helpdesk Supervisor Location: Bracknell (Hybrid) Salary: Up to £35,000 + Benefits Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week Contract: 9-Month FTC (Temp to Perm Opportunity) Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio. This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery. Key Responsibilities: Supervise and support a team of Helpdesk Administrators Allocate and monitor workload via CAFM systems (QFM) Act as first escalation point for complex issues Monitor service levels, reporting and performance Drive service improvements and helpdesk efficiency About You: Experience within helpdesk, facilities or property support Previous team leadership or supervisory experience Strong organisational and customer service skills Confident managing multiple priorities and stakeholders What's on Offer: Competitive salary + benefits package Hybrid working Strong team culture within a growing organisation Opportunity to secure a permanent role
