18 jobs found

Senior Housing Officer (known as Neighbourhood Services Manager) As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders . Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream You can access savings opportunities and early access to wages All successful applicant(s) will be subject to a basic criminal records background check. Closing date: 8th July 2026 Shortlist date: 9th July 2026

Change Enablement Lead Permanent 70,000 per annum Remote-first working Occasional London office visits. We are recruiting for a permanent Change Enablement Lead to join a large, values-led organisation operating within the social housing sector. This is a senior change role, suited to a confident, self-starting professional who can bring structure, pace and clarity to complex transformation. The successful candidate will help ensure change is not only delivered, but properly adopted, embedded and sustained across the organisation. You will lead and shape the approach to change enablement across a broad portfolio of programmes, focusing on readiness, adoption, stakeholder engagement, behaviour change and sustainment. Working closely with senior leaders, programme teams, PMO, people/culture and communications colleagues, you will ensure people impacts are understood early and managed effectively throughout delivery. We are looking for someone with a proactive, delivery-focused mindset, similar to a strong Programme Delivery Manager or Delivery Manager. You will be comfortable working autonomously, influencing senior stakeholders, challenging constructively and driving outcomes through ambiguity. Key experience required: Strong experience in change enablement, organisational change or business change. Previous experience within social housing, care or a closely related sector. Ability to influence and challenge senior leaders with credibility. Experience supporting complex programmes or transformation initiatives. Strong understanding of readiness, adoption, engagement and sustainment. Excellent stakeholder management and communication skills. A practical, self-starting approach with the confidence to take ownership. Formal change qualifications such as Prosci, APMG or similar would be beneficial, but equivalent experience is equally valued. This is a permanent opportunity offering 70,000 per annum and remote-first working arrangements . For a confidential discussion or to express interest, please apply with your latest CV to (url removed) Services Advertised are those of an Employment Agency.

Housing and Wellbeing Officer - Floating Support - 9 Months Fixed Term Contract Location: Blackburn Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for providing floating support to customers living in a range of tenancies, including social housing, private rented and other settled accommodation. The role focuses on tenancy sustainment, promoting independence, preventing homelessness and supporting customers to manage their tenancy successfully within a customer-focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on supporting customers who may have a history of drug or alcohol use, mental health needs and other complex circumstances, working with landlords, housing providers and partner agencies to identify risks early, resolve tenancy-related issues and help customers remain settled in their homes. What you'll be doing To assist customers to identify their strengths, support needs and risks, including needs linked to drug or alcohol use, mental health and other complex circumstances, and jointly develop tenancy sustainment plans that help them maintain their tenancy and build independence; To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity. To assist customers to access other agencies and their services and know of the services within the wider community; To coach and assist customers to understand and meet the responsibilities of their tenancy, including rent payments, property care, neighbour relationships, communication with landlords or housing providers, and understanding their rights and obligations; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To provide flexible, community-based floating support through home visits, outreach and partnership working, responding to changing customer needs and tenancy risks; To develop and maintain effective working relationships with social housing providers, private landlords, letting agents, local authorities, health services, substance use services and partner agencies to ensure customers receive coordinated support to sustain their tenancy; To work proactively with customers, landlords, housing providers and tenants to prevent tenancy breakdown, resolve issues at the earliest opportunity and promote long-term housing stability. What you'll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 4 in English and Maths Evidence of well-developed IT and keyboard skills Hold a full UK driving license and have access to a vehicle for use at work. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Experience of working in Housing Management is desirable. Experience of providing floating support, tenancy sustainment or homelessness prevention support to customers living in a range of tenancy types, including social housing and private rented accommodation, is required. Experience of supporting customers with complex needs, including a history of drug or alcohol use, mental health needs, trauma or other barriers to maintaining a tenancy, is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Good written and verbal communication. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. "Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Closing date: 1st July 2026 Shortlist date: 2nd July 2026 Interview date: TBC

Head of Housing Cambridge, Hybrid Are you an experienced housing leader who combines strong technical knowledge with confident, values-led people leadership? This is an opportunity to lead a key customer-facing service, shaping how our client delivers housing management services and create meaningful outcomes for customers. About the role As their Head of Housing, you will be accountable for leading the delivery, performance and continuous improvement of housing management services. This is a key strategic leadership role with accountability for building relationships and working closely with key stakeholders, focusing on a positive and motivating culture within the team while ensuring housing services are legally compliant, cost-effective, value for money and aligned with their values - ensuring customers at the heart of their service development. What you ll be doing In this role, you will: Lead and inspire the Housing Team Shape strategy and ensure regulatory compliance Deliver excellent core housing management services Put customers at the heart of what they do Drive service improvement, assurance and professional standards Please see the job description for more information About you They are looking for a confident, housing professional with strong leadership, management and people skills. To succeed in this role, you ll need: Substantial experience of housing management within a social housing provider, with strong technical knowledge across tenancy management, rent and service charges, leasehold services, allocations, voids, estate management and anti-social behaviour. Strong understanding of housing legislation, regulation and professional standards, with the ability to work in a legally compliant, customer-focused and risk-aware way. Experience of managing risk, safeguarding, customer wellbeing and tenancy sustainment issues, with the ability to make sound, evidence-based decision making that reflects organisational values and legal responsibilities. Proven ability to lead, motivate and develop employees, creating a positive and accountable team culture, supporting the delivery of high-quality services. Confidence in using housing systems, data, performance information and numerical insight to manage risk, improve services and support decision-making with a structured and organised approach. Experience in coaching employees and excellent communication, influencing and negotiation skills, with the ability to build trust and manage complex situations, work collaboratively and handle sensitive, complex situations. High levels of personal integrity, accountability and self-motivation, committed to delivering effective outcomes in line with organisational values. CIH Level 4 or 5 qualification in housing is an essential requirement and a condition of the role. This post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023). They are willing to speak to candidates who do not already hold the qualification, provided they are willing and able to achieve it within the regulatory timeframe. Why join them? They ve held Investors in People Gold accreditation since 2020, reflecting their commitment to inclusivity, wellbeing, learning and professional growth. Joining them means being part of a collaborative organisation focused on continuous improvement and making a real difference. What they offer you 28 days annual leave (excluding bank holidays) Option to buy/sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contributions pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus, more when you join! We encourage early applications and may close the vacancy once they have received sufficient applications from candidates who meet the essential criteria. Please note that Enhanced DBS clearance is required for this role. Inclusion and Diversity Our client welcomes applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.

Housing Manager Location: Didsbury, Manchester Salary 54,711 - £57,590 (Starting salary £54,711) Full time 35 hours per week Fixed term contract 18 months About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role We have an exciting opportunity to join our Housing Management and Support team as a Housing Manager (Lettings Lead) to lead our housing management team including responsibility for lettings across social and affordable rented homes. You'll manage and support a team of Housing Officers and Assistants, helping them deliver a consistent, high-quality service. You'll also play a key role in improving performance, reducing void loss and making sure our service is efficient, compliant and customer focused. What you'll be doing Lead housing management and lettings services, including voids, allocations, new developments and changes of tenancy Oversee all housing and tenancy management activities, ensuring services are delivered in line with policy and good practice Make decisions across tenancy management processes, including tenancy sustainment, breaches and terminations Manage team performance across housing management and lettings, improving outcomes and addressing underperformance Monitor performance data, including void turnaround, rent loss and tenancy outcomes Ensure services are efficient, compliant and deliver value for money Work with colleagues and partners to provide joined-up support for customers and communities Manage budgets, compliance and risk within the service About you We're looking for someone with strong leadership and communication skills, able to work confidently with customers, colleagues and partners. You will be calm under pressure, able to make sound decisions and handle complex or sensitive situations. You'll be an effective people leader, able to support and motivate a team, manage performance and drive improvement. You'll take a collaborative approach and be committed to delivering high-quality services and positive outcomes for customers and communities. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 1 July 2026 Interview Date: Friday 10 July 2026 For an informal discussion please contact Claire Davies, on , or e-mail . Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Neighbourhood Services Manager Location: Blackpool Salary: £34,795 rising to £36,626 (At 2 years, subject to satisfactory performance) As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly and when needed outside normal working To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages Closing date: 5th July 2026 Shortlist date: 6th July 2026 Interview date: TBC

Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield

About the role At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Housing & Neighbourhoods department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. This is an exciting time to be joining us as we reshape the regulation of our private rented sector. With over 30,000 private rented homes in the borough and rising expectations following major legislative reform, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven, supported by expanded staffing and service redesign. An excellent opportunity has arisen for the right candidate to take on an "entry level" role within the Private Sector Housing team. Whilst the primary purpose of the role is to operate an effective triage of complaints from residents and members and allocate the investigation of these complaints to the team, you will participate in all of the varied workstreams carried out by the team. You will be the first point of contact dealing with complaints about disrepair, licensing and unlawful eviction and harassment from tenants in the Private Rented Sector which is a vital role in demonstrating a caring and professional approach for the benefit of our customers. You will gain an introduction to the wide variety of workstreams carried out by the team and offer reasonable assistance to our officers so they may discharge their duties professionally and efficiently. The postholder will also be required to promote the service across the Council, as well as developing partnerships with colleagues in Homelessness, Housing Options, and Tenancy Sustainment services. The post holder will be delivering a successful front line and residents- facing service and will be expected to attend the office during normal office hours and work through the day and respond to same day complaints received by the Councils Call Centre, the dedicated Private Sector Housing email box and for personal callers in reception at King Street. Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please see the Role Profile for more information. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE . Closing date: 29 June 2026. Interview date: 8 July 2026. Contact details for Informal discussion: Gary Vickers, PRS Manager Response via email on To find out more and apply, please visit our website using the button provided. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU. Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Reporting to: General Manager Hours: 30 per week, 8am 4pm or 1:30pm 9:30pm, on a rota including 1 weekend in 4 About the Role: Are you a practical, hands-on person who enjoys making a real difference each day? Join us at YMCA Reading as a Facilities Assistant, where you ll play a key role in maintaining a safe, welcoming environment for our residents. This is a varied and rewarding role that s perfect for someone who takes pride in their work, enjoys problem-solving, and thrives in a proactive setting with minimal supervision. What You ll Be Doing: Carrying out day-to-day maintenance and repair tasks (e.g. replacing appliances, lightbulbs, small repairs) Performing planned preventative maintenance across our buildings and accommodation units Painting, decorating, and general refurbishment works Assisting with grounds/garden upkeep. Supporting health and safety checks to keep our facilities in top condition Keeping the maintenance workshop and stores organised Handling deliveries, emergencies, and supporting housekeeping where needed Representing YMCA Reading with professionalism and respect in all resident/customer-facing interactions What You ll Need: Experience in general building maintenance Qualifications, skills or experience in a trade ( eg plumbing, electrics, decorator etc) A good level of DIY skills with good fault-finding abilities Excellent communication and interpersonal skills Ability to work independently and as part of a team A clean, valid UK driving licence Knowledge of COSHH regulations A clean and professional appearance (uniform provided) What we re looking for: A reliable, self-motivated individual with a can-do attitude Someone who can stay calm under pressure and think on their feet Comfortable working in a resident/customer-facing environment Flexibility to cover rota shifts Calm and professional approach to challenging behaviours Ability to take initiative and work with minimal supervision Experience in housing, support, or charity sectors Knowledge of tenancy sustainment or housing administration Role details: Shift pattern: 8am 4pm or 1:30pm 9:30pm, on a rota including 1 weekend in 4 What we offer: Private medical insurance and Free flu vaccination Company pension Cycle to work scheme and Tech Scheme Discounted food in our Cafe and Discount on hire of our community spaces Free on site Parking Any appointment will be subject to suitable references and an enhanced DBS check Interviews will be held on a rolling basis so don t delay to submit your application. Why Join us? Everyone should have a fair chance to discover who they are and what they can become. YMCA believes in fairness and opportunity. These are essential building blocks for a full and rewarding life: a safe home, acceptance, guidance, friendship, physical and mental health, academic support, employability skills, and access to real opportunities Many young people have never known these things, other people have lost one or more as they grew up, but we all need them. All of us. At YMCA, we provide these critical foundations for a fresh, strong start for young people and a better quality of life in the community.

Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Housing Support Worker Homelessness Housing provider in Supported Living Harlow & Loughton £15.21ph PAYE, £19.08ph Umbrella Temp to Perm. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The role is that of a Young People Support Worker. This is a potential temp to perm job. A full-time role, 35 hours per week. Candidate will be supporting young people between the ages of 18 to 21 leaving care, or from breaking down family relationship. Shift pattern: Early 7-3pm, late 12:30- 8:30pm. 1 weekend in 4. Pay rate for this job role is £15.21 per hour on PAYE OR £19.08 Umbrella. Candidate will require a full UK Driver s license and access to a vehicle. Mileage will be paid at 0.45p per mile for any work-related travel. A current Enhanced DBS covering Child and Adult workforce will be required for this job role. Managing Between 1 - 5 properties The Responsibilities: As a Young People Support Worker, your role will be to improve the lives of young people using the service by providing direct housing related support services in conjunction with organisations housing and property management. In your role as a young people Support worker, you ll be working with external agencies with the aim of achieving successful move on and other measurable outcomes. There may also be a requirement to work on your own, within the community or within the service setting. Part of your role as a young people Support worker will be to carry out initial assessment of the potential or actual service user, including any risks, or his/her needs and requirements in respect of the service on offer. An important part of your role will be to maintain contact on a regular basis with service users in accordance with the requirements of the service. Furthermore, you will be required to risk assess and take the necessary actions in respect of any activities with service users including personal safety. Skill Outcomes of this role : This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues. Housing Support Worker Support Worker Ex Offenders Young People Homelessness Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Harlow Loughton Essex Greater London London Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority

Young People Support Worker Housing provider in Supported Living Boston £14.77 PAYE / £19.00 Umbrella Temp to Perm. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The vacancy is that of a Young People Support Worker. This is a potential temp to perm vacancy with 35-40 hours P/W. This post will be shift based Candidate must be flexible to work across the week. Pay rate for this job role is £14.77 per hour on PAYE OR £19.00 Umbrella. Mileage will be paid at 0.45p per mile for any work-related travel, business insurance is needed to claim mileage. Full UK Driver s License and access to a vehicle is preferrable . A current Enhanced DBS covering Child and Adult workforce will be required for this job role. Service User group is or up to 21 if leaving care. Typical example of working pattern is below: Week 1: Monday, Tuesday, Thursday and Friday (08am - 4pm) Week 2: Wednesday, Saturday and Sunday (8am - 4pm) Week 3: Monday, Tuesday, Thursday and Friday (2:15pm - 10:15 pm) Week 4: Wednesday, Saturday and Sunday (2:15 pm - 10:15 pm). The Responsibilities: As a Young People Support Worker, you will provide front line support work 1-2-1 with one or two young people in a home environment. In your job role as a Young People Support worker, you will be supporting young people to enhance their independent living skills. Part of your job role as a young people Support worker will be tailor person centred action plans based upon any needs identified. An important part of your job role will be to offer support and guidance to the young people throughout, empowering them to be independent. Furthermore, you will be keeping documents and paper trails up to date and within this documenting all support with the YP within their dedicated support file. Skill Outcomes of this role : This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues. Young People Support Worker Housing Support Worker Ex Offenders Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending Young People Housing Support YMCA CAHMS Prison Officer Probation Officer Supported Living Boston Lincolnshire Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority

Homelessness Support Worker Housing provider in Supported Living Exeter Sociable Working Hours Excellent Pay Rate £12.61 PAYE Temp to Perm opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot : An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief : The role is that of a Homelessness Support Worker This is a potential temp to perm job; full-time role, 35 hours per week. Role is location based in Exeter. The working pattern consists of early and late shifts. Shift pattern: Early - 07:45am 15:45pm. Lates - 12:15pm 20:15pm Pay rate for this job role is £12.61 per hour on PAYE A current Enhanced DBS covering Child and adult s workforce will be required for this job role. Full UK Drivers license and access to a vehicle will be required for this role. Service User group is those who have experienced homelessness. The Responsibilities : As a Support Worker, you will be required to work alongside with young people in a person-centred way and help them to actively move towards living independently of services. You will assist young people with practical tasks based upon their needs and aspirations as identified in their support and safety plan In your role as a Support worker, you will provide flexible support to young people based on their needs and aspirations as identified in their support and safety plan, ensuring they are able to meet their goals which help them to achieve their outcomes. Furthermore, you will implement the young people support and safety plan, as developed by the Support Coordinator and inform and contribute to support planning reviews and assessments through effective communication with the co-ordinator or line manager and client. Skill Outcomes of this role : This role provides an excellent foundation for progressing into other careers that support young people, including youth work, social care, and supported housing services. In addition, you will gain valuable experience in liaising with local authority Housing Benefit departments and the DWP to resolve financial issues, as well as developing strong skills in safeguarding, support planning, and multi-agency working to achieve the best outcomes for young people. Housing Support Worker Homeless CAHMS Young People Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Exeter Devon Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority

Support worker Young People Housing provider in Supported Living Excellent Pay Rate £17.00 Umbrella Shrewsbury Sociable Working Hours - Part Time Excellent Pay Rate Are you passionate about helping others? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The vacancy is that of a Support worker; this is initially a six-month interim contract. This is a part-time vacancy; 17 hours a week. Working pattern is Monday Friday 9am 5pm. Pay rate for this role is £13.16 per hour on PAYE OR £17.00 Umbrella. The vacancy will be subject to an Enhanced DBS Check covering child and adult workforce. Candidate will need a full UK drivers license and access to a vehicle. Based on site, in Shrewsbury SY2 This role is open to Women Only - under the Equality Act 2010, Schedule 9, Part 1 The Responsibilities: In your job role as a Support worker, you will provide practical and emotional support for young people on a one-to-one basis age appropriately using different methods and toolkits to support this. An important part of your job role will be to work in conjunction with the Team in raising awareness of issues surrounding Domestic Abuse. As a Support worker, you will be required to prompt and encourage residents to establish and maintain settled lifestyles. An integral part of your job role will be to organise, prepare and facilitate educational and support groups age appropriately within safe places across Shropshire. Furthermore, you will be required to prepare and provide sessions for children of all ages and backgrounds while they are in refuge or safe dispersed properties. Housing Support worker Scheme Manager Scheme Officer Support Worker Night Support Worker Senior Residential Support Worker Healthcare Assistant Housing Wake Night Income Management Tenancy Sustainment Tenancy officer Homelessness Support Officer YMCA Homeless - Young People - Supported Living Substance misuse Craven Arms Shropshire Housing Management Tenancy Management Charity Housing Association Local Authority Vacancy Housing Jobs Housing Vacancies

We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 50,308 Location: Oxford Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)

We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 49,257 Location: Leicester Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)

Young People Support Worker Housing provider in Supported Living Boston £14.77 PAYE / £19.00 Umbrella Temp to Perm. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The vacancy is that of a Young People Support Worker. This is a potential temp to perm vacancy with 35-40 hours P/W. This post will be shift based, - 4 week rota, working 8hr shifts covering between 8am-11pm including some weekends Candidate must be flexible to work across the week. Pay rate for this job role is £14.77 per hour on PAYE OR £19.00 Umbrella. Mileage will be paid at 0.45p per mile for any work-related travel, business insurance is needed to claim mileage. Full UK Driver s License and access to a vehicle is required. A current Enhanced DBS covering Child and Adult workforce will be required for this job role. Service User group is or up to 21 if leaving care. Typical example of working pattern is below: Week 1: Monday, Tuesday, Thursday and Friday (08am - 4pm) Week 2: Wednesday, Saturday and Sunday (8am - 4pm) Week 3: Monday, Tuesday, Thursday and Friday (2:15pm - 10:15 pm) Week 4: Wednesday, Saturday and Sunday (2:15 pm - 10:15 pm). The Responsibilities: As a Young People Support Worker, you will provide front line support work 1-2-1 with one or two young people in a home environment. In your job role as a Young People Support worker, you will be supporting young people to enhance their independent living skills. Part of your job role as a young people Support worker will be tailor person centred action plans based upon any needs identified. An important part of your job role will be to offer support and guidance to the young people throughout, empowering them to be independent. Furthermore, you will be keeping documents and paper trails up to date and within this documenting all support with the YP within their dedicated support file. Skill Outcomes of this role : This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues. Young People Support Worker Housing Support Worker Ex Offenders Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending Young People Care Leavers - Housing Support YMCA CAHMS Prison Officer Probation Officer Supported Living Boston Lincolnshire Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority