Job Description
Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business-we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do, that's the Topps Group way.
We are committed to excellence, innovation, and putting our customers first, whilst delivering an outstanding shopping experience. We serve a diverse range of customers, from DIY enthusiasts to professional tradespeople. Our goal is to understand their unique needs and provide tailored solutions that inspire and delight. As a leader, you will play a crucial role in understanding our customers and leading your team to engage, enthuse, and sell. A role model in every sense, your leadership, influence and drive will ensure both area and personal targets are exceeded.
Right now we are on a journey of exciting growth, and this means we have a new opportunity for an experienced Area Manager to join our team, covering Scotland.
You will be accountable for the performance of approximately 25 stores, a team of up to 100 people and a turnover of up to £10m.
Key Responsibilities:
- Lead by example to inspire and motivate your team to achieve exceptional performance.
- Foster a positive and inclusive store environment where colleagues can thrive and deliver outstanding customer service.
- Understand and anticipate customer needs, ensuring every interaction is meaningful and impactful.
- Drive sales and profitability by creating a customer-centric culture and promoting the full range of our products and services.
- Develop and nurture high-performing teams through effective coaching, mentoring, and support.
- Implement the 'Topps Way' in all aspects of store operations, ensuring consistency and excellence.
- Build strong relationships with customers, suppliers, and the local community to enhance the store's reputation and success.
- Continuously seek opportunities for improvement and innovation to stay ahead in the market.
What We're Looking For:
- Proven leadership experience with a track record of inspiring and developing high-performing teams.
- Strong customer focus with the ability to understand and meet diverse customer needs.
- Excellent communication and interpersonal skills.
- A proactive and positive approach to problem-solving and decision-making.
- Passion for retail and a commitment to delivering the best possible customer experience.
- Ability to thrive in a fast-paced, dynamic environment.
In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of your area's success.Then there's a generous staff discount, pension and life assurance, Private medical, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer!
Think you know Topps Group? Think again.
There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.
Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.
