Client Account Manager £38,000 + Bonus Workplace pension scheme Gym membership Regular team events and a collaborative company culture 28 days annual leave (including bank holidays) Role Overview The client Success Lead is responsible for owning the end-to-end client experience within the business, with a primary focus on retention, growth, and satisfaction. You will manage client relationships, identify opportunities to improve performance and revenue, and ensure creators receive consistent, high-quality support. Working closely with internal teams, you will act as the voice of clients and play a key role in improving engagement, reducing churn, and driving long-term value. Key Responsibilities Manage a portfolio of clients, acting as their primary point of contact and building strong, long-term relationships Lead structured onboarding and offboarding processes, ensuring smooth transitions Conduct regular check-ins with clients to review performance, goals, challenges, and growth opportunities Act as the internal voice of clients, ensuring feedback and needs are communicated across relevant teams Own account retention and proactively identify churn risks before they escalate Develop and implement retention strategies to improve engagement and lifetime value Design structured recovery plans for disengaged or dissatisfied accounts Analyse churn drivers and provide insights and recommendations to leadership Align internal delivery teams with expectations, requests, and timelines Provide structured weekly guidance and ensure performance expectations are tracked Track, analyse, and report on key performance metrics Translate data into actionable insights and provide regular reporting to leadership Manage escalations with urgency, professionalism, and a solutions-focused approach Coordinate across internal teams to resolve issues efficiently while maintaining strong relationships Ensure clear and consistent communication during all escalations and resolution processes Person Specification 2+ years experience in Customer Success, Account Management,or Talent Management, or similar role Experience using CRM systems and project management tools Excellent communication skills with confidence handling complex or challenging conversations Personal Attributes Strong ownership mindset and accountability Highly organised with excellent prioritisation skills Calm and effective under pressure Collaborative and team-oriented approach Comfortable working in a fast-paced, evolving environment Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Jun 29, 2026
Full time
Client Account Manager £38,000 + Bonus Workplace pension scheme Gym membership Regular team events and a collaborative company culture 28 days annual leave (including bank holidays) Role Overview The client Success Lead is responsible for owning the end-to-end client experience within the business, with a primary focus on retention, growth, and satisfaction. You will manage client relationships, identify opportunities to improve performance and revenue, and ensure creators receive consistent, high-quality support. Working closely with internal teams, you will act as the voice of clients and play a key role in improving engagement, reducing churn, and driving long-term value. Key Responsibilities Manage a portfolio of clients, acting as their primary point of contact and building strong, long-term relationships Lead structured onboarding and offboarding processes, ensuring smooth transitions Conduct regular check-ins with clients to review performance, goals, challenges, and growth opportunities Act as the internal voice of clients, ensuring feedback and needs are communicated across relevant teams Own account retention and proactively identify churn risks before they escalate Develop and implement retention strategies to improve engagement and lifetime value Design structured recovery plans for disengaged or dissatisfied accounts Analyse churn drivers and provide insights and recommendations to leadership Align internal delivery teams with expectations, requests, and timelines Provide structured weekly guidance and ensure performance expectations are tracked Track, analyse, and report on key performance metrics Translate data into actionable insights and provide regular reporting to leadership Manage escalations with urgency, professionalism, and a solutions-focused approach Coordinate across internal teams to resolve issues efficiently while maintaining strong relationships Ensure clear and consistent communication during all escalations and resolution processes Person Specification 2+ years experience in Customer Success, Account Management,or Talent Management, or similar role Experience using CRM systems and project management tools Excellent communication skills with confidence handling complex or challenging conversations Personal Attributes Strong ownership mindset and accountability Highly organised with excellent prioritisation skills Calm and effective under pressure Collaborative and team-oriented approach Comfortable working in a fast-paced, evolving environment Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 27, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Pension Administration Manager A leading insurer in the UK pensions de-risking market is looking for a Pension Services TPA Manager to join its Customer Operations team. This is a key leadership role with responsibility for managing third-party administrators (TPAs), overseeing scheme transitions, and ensuring high-quality outcomes for policyholders across a growing bulk annuity portfolio. The Opportunity You'll take ownership of TPA relationships and performance, ensuring strong governance, robust controls and consistent delivery across complex defined benefit schemes. This role combines operational leadership, stakeholder engagement and continuous improvement, with exposure to large-scale buy-in and buy-out activity. Key Responsibilities TPA Oversight & Governance Lead oversight of third-party administrators, ensuring delivery against agreed SLAs, KPIs and quality standards Monitor performance across key areas including complex calculations, regulatory queries, payments and reporting Drive improvements across processes, controls and service delivery Team Leadership Lead and develop a team, including performance management, coaching and capability building Ensure the team is equipped to manage scheme complexity and deliver high-quality outcomes Scheme Transitions & Delivery Support onboarding of new schemes and transitions into TPA operating models Work closely with internal teams (Actuarial, Transitions, Finance, Payroll) to ensure readiness and smooth implementation Stakeholder Management Act as a key point of contact for Trustees, TPAs and internal stakeholders Attend governance forums and contribute to strategic discussions on service delivery and operations Your Background Strong experience in defined benefit pensions administration Proven track record managing or overseeing TPAs Experience of scheme transitions, buy-ins or buy-outs (desired) Previous leadership experience within pensions operations Strong stakeholder management across Trustees and external providers Solid understanding of regulatory expectations, including Consumer Duty Why Apply Join a market-leading business in a high-growth area of pensions Work on complex, large-scale schemes and transactions Role with real ownership and visibility across the organisation Strong culture focused on collaboration, accountability and outcomes If you're currently leading DB pensions operations or managing TPA relationships and want to step into a broader, more strategic role, this is a strong opportunity to progress your career.
Jun 26, 2026
Contractor
Pension Administration Manager A leading insurer in the UK pensions de-risking market is looking for a Pension Services TPA Manager to join its Customer Operations team. This is a key leadership role with responsibility for managing third-party administrators (TPAs), overseeing scheme transitions, and ensuring high-quality outcomes for policyholders across a growing bulk annuity portfolio. The Opportunity You'll take ownership of TPA relationships and performance, ensuring strong governance, robust controls and consistent delivery across complex defined benefit schemes. This role combines operational leadership, stakeholder engagement and continuous improvement, with exposure to large-scale buy-in and buy-out activity. Key Responsibilities TPA Oversight & Governance Lead oversight of third-party administrators, ensuring delivery against agreed SLAs, KPIs and quality standards Monitor performance across key areas including complex calculations, regulatory queries, payments and reporting Drive improvements across processes, controls and service delivery Team Leadership Lead and develop a team, including performance management, coaching and capability building Ensure the team is equipped to manage scheme complexity and deliver high-quality outcomes Scheme Transitions & Delivery Support onboarding of new schemes and transitions into TPA operating models Work closely with internal teams (Actuarial, Transitions, Finance, Payroll) to ensure readiness and smooth implementation Stakeholder Management Act as a key point of contact for Trustees, TPAs and internal stakeholders Attend governance forums and contribute to strategic discussions on service delivery and operations Your Background Strong experience in defined benefit pensions administration Proven track record managing or overseeing TPAs Experience of scheme transitions, buy-ins or buy-outs (desired) Previous leadership experience within pensions operations Strong stakeholder management across Trustees and external providers Solid understanding of regulatory expectations, including Consumer Duty Why Apply Join a market-leading business in a high-growth area of pensions Work on complex, large-scale schemes and transactions Role with real ownership and visibility across the organisation Strong culture focused on collaboration, accountability and outcomes If you're currently leading DB pensions operations or managing TPA relationships and want to step into a broader, more strategic role, this is a strong opportunity to progress your career.
Contract Manager - South East MLL Telecom Ltd is one of the UK s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today s rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a data is valuable kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre. Purpose of role and Ideal Candidate Details The Contract Manager will be responsible for the effective management, governance, and performance assurance of two complex service contracts, including a new managed network services contract and a second contract with a similar scope. The role will ensure that contractual obligations are actively tracked, risks are identified and mitigated, service performance is monitored, variations are controlled, and supplier delivery remains aligned to business and operational needs. This is a hands-on role. Our ideal candidate will have strong commercial judgement, attention to detail, and the ability to work across technical, operational, procurement and finance stakeholders. Ideally based in South East and able to travel to customer sites and head office as the job requires Job responsibilities & Areas of Knowledge and Expertise Responsibilities; Manage the end-to-end lifecycle of assigned contracts, ensuring obligations, milestones, deliverables and service levels are tracked and reported. Maintain contract registers, risk registers, issue logs, action logs, and governance trackers, ensuring they are accurate, up to date, and auditable. Lead contract governance meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items. Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary. Manage change control, variation requests and contractual amendments in line with agreed governance and approval processes. Support project implementation and transition activity, including mobilisation planning, readiness reviews, milestone tracking and service acceptance. Work with technical teams to ensure contractual requirements around service delivery, compliance, security, onboarding and operational readiness are translated into practical actions. Support supplier relationship management, issue resolution and continuous improvement across the contract term. Ensure contract records are complete, well governed and ready for audit, assurance or internal review. Main Deliverables; A live contract obligations tracker for each contract. An active risk register with mitigation actions and owners. A robust change control log and variation pipeline. Monthly governance reports and performance summaries. Timely escalation of contract risks, delays and noncompliance. Accurate commercial oversight of invoices, payments and contractual changes. Areas of Expertise; Minimum 5 years contract management experience. Experience in IT, telecommunications, managed services, or a similar complex outsourced service environment preferred. Strong understanding of contract governance, obligations management, risk registers, issue management and reporting. Demonstrable experience managing change control, variations and contract amendments. Experience supporting project implementation, mobilisation, transition or service onboarding. Excellent stakeholder management skills, with the ability to work confidently with suppliers, finance teams, operational leads and technical specialists. Strong commercial awareness and attention to detail, particularly around contract terms, service performance and invoice validation. Ability to produce clear written reports, governance papers and action logs. Desirable Criteria; Experience in public sector procurement or contract management. Experience managing telecoms or network services contracts, including service transitions and operational change. Familiarity with service acceptance, milestone-based delivery and supplier performance frameworks. Experience working with cross-functional delivery teams in technically complex environments. Knowledge of risk management best practices and formal change control disciplines. Core Competencies; Contract governance and assurance. Commercial and financial control. Risk identification and mitigation. Change management and variation control. Supplier and stakeholder relationship management. Analytical thinking and problem-solving. Clear written and verbal communication. Organisational discipline and follow-through Job Benefits & Engagement At MLL Telecom, we re passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities.
Jun 25, 2026
Full time
Contract Manager - South East MLL Telecom Ltd is one of the UK s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today s rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a data is valuable kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre. Purpose of role and Ideal Candidate Details The Contract Manager will be responsible for the effective management, governance, and performance assurance of two complex service contracts, including a new managed network services contract and a second contract with a similar scope. The role will ensure that contractual obligations are actively tracked, risks are identified and mitigated, service performance is monitored, variations are controlled, and supplier delivery remains aligned to business and operational needs. This is a hands-on role. Our ideal candidate will have strong commercial judgement, attention to detail, and the ability to work across technical, operational, procurement and finance stakeholders. Ideally based in South East and able to travel to customer sites and head office as the job requires Job responsibilities & Areas of Knowledge and Expertise Responsibilities; Manage the end-to-end lifecycle of assigned contracts, ensuring obligations, milestones, deliverables and service levels are tracked and reported. Maintain contract registers, risk registers, issue logs, action logs, and governance trackers, ensuring they are accurate, up to date, and auditable. Lead contract governance meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items. Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary. Manage change control, variation requests and contractual amendments in line with agreed governance and approval processes. Support project implementation and transition activity, including mobilisation planning, readiness reviews, milestone tracking and service acceptance. Work with technical teams to ensure contractual requirements around service delivery, compliance, security, onboarding and operational readiness are translated into practical actions. Support supplier relationship management, issue resolution and continuous improvement across the contract term. Ensure contract records are complete, well governed and ready for audit, assurance or internal review. Main Deliverables; A live contract obligations tracker for each contract. An active risk register with mitigation actions and owners. A robust change control log and variation pipeline. Monthly governance reports and performance summaries. Timely escalation of contract risks, delays and noncompliance. Accurate commercial oversight of invoices, payments and contractual changes. Areas of Expertise; Minimum 5 years contract management experience. Experience in IT, telecommunications, managed services, or a similar complex outsourced service environment preferred. Strong understanding of contract governance, obligations management, risk registers, issue management and reporting. Demonstrable experience managing change control, variations and contract amendments. Experience supporting project implementation, mobilisation, transition or service onboarding. Excellent stakeholder management skills, with the ability to work confidently with suppliers, finance teams, operational leads and technical specialists. Strong commercial awareness and attention to detail, particularly around contract terms, service performance and invoice validation. Ability to produce clear written reports, governance papers and action logs. Desirable Criteria; Experience in public sector procurement or contract management. Experience managing telecoms or network services contracts, including service transitions and operational change. Familiarity with service acceptance, milestone-based delivery and supplier performance frameworks. Experience working with cross-functional delivery teams in technically complex environments. Knowledge of risk management best practices and formal change control disciplines. Core Competencies; Contract governance and assurance. Commercial and financial control. Risk identification and mitigation. Change management and variation control. Supplier and stakeholder relationship management. Analytical thinking and problem-solving. Clear written and verbal communication. Organisational discipline and follow-through Job Benefits & Engagement At MLL Telecom, we re passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities.
FDM is a global business and technology consultancy seeking a Solutions Architect to work for our client within the retail sector. This is initially a 6 month contract with the potential to extend and will be a hybrid role that will be based in either London or Coventry . Responsibilities: Design robust integration solutions across commercial, HR, and data platforms within a complex, multi-brand retail environment Lead architectural planning for the decommissioning of legacy systems, ensuring smooth transitions to modern, scalable services Define and document integration standards, including API strategies, event schemas, and interface contracts to enable decoupled, reusable services Implement event-driven architectures using Kafka to support real-time data exchange and responsive system interactions Collaborate cross-functionally with product managers, engineering teams, and platform leads to define scalable service boundaries and integration touchpoints Support the design and adoption of strategic data services, promoting data integrity, consistency, and standardisation across the enterprise Ensure integration consistency in areas such as data handling, authentication, error management, and versioning Lead design reviews for integration solutions, ensuring alignment with enterprise architecture principles and governance frameworks Act as a trusted advisor, championing best practices in integration architecture and guiding teams on modern interoperability approaches Requirements: 5+ years of experience in Solutions Architecture, preferably within retail or consumer-facing industries Proven expertise in enterprise system integration, including legacy system transformation and platform modernisation Hands-on experience with integration technologies, including Kafka (or similar event streaming platforms), Java-based backend systems, and service orchestration Strong proficiency in API design (REST/GraphQL), microservices architecture, and middleware solution Deep understanding of data flow, interface management, and end-to-end process mapping across complex ecosystems Skilled in producing architectural documentation, including HLDs, LLDs, sequence diagrams, and integration blueprints Comfortable operating in hybrid environments, spanning both cloud and on-premise infrastructure Effective communicator and collaborator, with experience engaging stakeholders and working across cross-functional delivery teams; familiarity with tools like Confluence, JIRA, and frameworks such as TOGAF or ArchiMate is a plus Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension About FDM We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Oct 08, 2025
Full time
FDM is a global business and technology consultancy seeking a Solutions Architect to work for our client within the retail sector. This is initially a 6 month contract with the potential to extend and will be a hybrid role that will be based in either London or Coventry . Responsibilities: Design robust integration solutions across commercial, HR, and data platforms within a complex, multi-brand retail environment Lead architectural planning for the decommissioning of legacy systems, ensuring smooth transitions to modern, scalable services Define and document integration standards, including API strategies, event schemas, and interface contracts to enable decoupled, reusable services Implement event-driven architectures using Kafka to support real-time data exchange and responsive system interactions Collaborate cross-functionally with product managers, engineering teams, and platform leads to define scalable service boundaries and integration touchpoints Support the design and adoption of strategic data services, promoting data integrity, consistency, and standardisation across the enterprise Ensure integration consistency in areas such as data handling, authentication, error management, and versioning Lead design reviews for integration solutions, ensuring alignment with enterprise architecture principles and governance frameworks Act as a trusted advisor, championing best practices in integration architecture and guiding teams on modern interoperability approaches Requirements: 5+ years of experience in Solutions Architecture, preferably within retail or consumer-facing industries Proven expertise in enterprise system integration, including legacy system transformation and platform modernisation Hands-on experience with integration technologies, including Kafka (or similar event streaming platforms), Java-based backend systems, and service orchestration Strong proficiency in API design (REST/GraphQL), microservices architecture, and middleware solution Deep understanding of data flow, interface management, and end-to-end process mapping across complex ecosystems Skilled in producing architectural documentation, including HLDs, LLDs, sequence diagrams, and integration blueprints Comfortable operating in hybrid environments, spanning both cloud and on-premise infrastructure Effective communicator and collaborator, with experience engaging stakeholders and working across cross-functional delivery teams; familiarity with tools like Confluence, JIRA, and frameworks such as TOGAF or ArchiMate is a plus Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension About FDM We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
We are seeking an enthusiastic and dedicated Exclusion Unit Manager to join our dynamic and forward-thinking team. In this key role, you will be based in a Secondary School located in the London Borough of Brent, where you will work closely with students who are at risk of exclusion or have been temporarily removed from mainstream classes. Your role will be to support them in reflecting on their behaviour, re-engaging with learning, and making informed, ambitious and aspirational decisions about their futures. You will play a crucial part in promoting a positive and inclusive school culture, helping to reduce exclusions and supporting students to return successfully to the classroom. Pay: Grade 5 (Outer London): 32,535- 34,488 FTE + Perfomance and Loyalty Bonus + Pension Scheme (LGPS) Additional Benefits ( 27,354.43 - 28,996.45 (38 weeks per year, 37.5 hours per week Main Areas of Responsibility Your responsibilites will include: Supervising and supporting students in internal exclusion Designing and delivering tailored curriculum and reintegration plans Developing bespoke behaviour and support programmes Liaising with staff, parents/carers and external providers to ensure smooth transitions Maintaining a calm and purposeful learning environment Following up on truancy and attendance concerns Reducing risk of permanent exclusion through alternative curriculum and interventions Modelling positive behaviour and setting clear conduct expectations Enforcing the Academy's code of conduct and behaviour policies Investigating behavioural incidents and escalating concerns appropriately Ensuring timely reporting of safeguarding and bullying issues Leading on behavioural intervention strategies, including multi-agency collaboration Upholding health and safety policies and completing risk assessments Maintaining confidential records of student support Leading safeguarding cases and attending case conferences as directed We would like to hear from you if you have: Knowledge of student welfare issues, including attendance, child protection and health-related concerns Experience working in welfare services, social services or educational settings Strong ICT skills and a willingness to undertake training to support effective administration and communication The ability to use and adapt MIS and other ICT systems to enhance organisation and management Excellent listening skills and sensitivity in handling complex situations Strong prioritisation skills and the ability to set and meet personal targets Flexibility and adaptability in response to change A collaborative approach and the ability to build positive working relationships across the Academy Accuracy under pressure and the ability to meet deadlines The ability to set and pursue challenging performance targets within a supportive framework A passion for encouraging and inspiring young people to achieve their potential APPLY TODAY ! The successful candidates will be subject to a variety of checks including: eligibility to work in the UK, an enhanced DBS disclosure and full references including one from your most recent employer. Strategy Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Oct 06, 2025
Full time
We are seeking an enthusiastic and dedicated Exclusion Unit Manager to join our dynamic and forward-thinking team. In this key role, you will be based in a Secondary School located in the London Borough of Brent, where you will work closely with students who are at risk of exclusion or have been temporarily removed from mainstream classes. Your role will be to support them in reflecting on their behaviour, re-engaging with learning, and making informed, ambitious and aspirational decisions about their futures. You will play a crucial part in promoting a positive and inclusive school culture, helping to reduce exclusions and supporting students to return successfully to the classroom. Pay: Grade 5 (Outer London): 32,535- 34,488 FTE + Perfomance and Loyalty Bonus + Pension Scheme (LGPS) Additional Benefits ( 27,354.43 - 28,996.45 (38 weeks per year, 37.5 hours per week Main Areas of Responsibility Your responsibilites will include: Supervising and supporting students in internal exclusion Designing and delivering tailored curriculum and reintegration plans Developing bespoke behaviour and support programmes Liaising with staff, parents/carers and external providers to ensure smooth transitions Maintaining a calm and purposeful learning environment Following up on truancy and attendance concerns Reducing risk of permanent exclusion through alternative curriculum and interventions Modelling positive behaviour and setting clear conduct expectations Enforcing the Academy's code of conduct and behaviour policies Investigating behavioural incidents and escalating concerns appropriately Ensuring timely reporting of safeguarding and bullying issues Leading on behavioural intervention strategies, including multi-agency collaboration Upholding health and safety policies and completing risk assessments Maintaining confidential records of student support Leading safeguarding cases and attending case conferences as directed We would like to hear from you if you have: Knowledge of student welfare issues, including attendance, child protection and health-related concerns Experience working in welfare services, social services or educational settings Strong ICT skills and a willingness to undertake training to support effective administration and communication The ability to use and adapt MIS and other ICT systems to enhance organisation and management Excellent listening skills and sensitivity in handling complex situations Strong prioritisation skills and the ability to set and meet personal targets Flexibility and adaptability in response to change A collaborative approach and the ability to build positive working relationships across the Academy Accuracy under pressure and the ability to meet deadlines The ability to set and pursue challenging performance targets within a supportive framework A passion for encouraging and inspiring young people to achieve their potential APPLY TODAY ! The successful candidates will be subject to a variety of checks including: eligibility to work in the UK, an enhanced DBS disclosure and full references including one from your most recent employer. Strategy Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK As a Senior Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Pershore (Birlingham) is an Ofsted-rated Outstanding nursery with a capacity of 62, housed in a charming three-story building with base rooms spread over two floors. The nursery employs a dedicated team of 22 staff, including part-time and relief members, and offers a fantastic outdoor space with separate play areas for each age group. While there are no direct community links due to its rural location, school teachers visit to support smooth transitions for children starting school. Situated just outside the picturesque village of Pershore, the nursery is also easily accessible from Evesham, Tewkesbury, and Worcester, though there are no direct bus routes. Staff benefits include a free lunch, free parking, and flexible contracts with a variety of working hours or days available. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: What to Expect as a Senior Nursery Room Leader: Ensure that educational strategies and practices are consistent across multiple rooms. Lead the planning and delivery of activities, adapting the curriculum to meet the diverse needs of the children. Mentor and develop Room Leaders, promoting a collaborative and high-performing team. Oversee the wellbeing and safeguarding of children, making necessary adaptations to support children with additional needs. Foster strong relationships with parents, keeping them informed of their child's development. Ensure compliance with health, safety, and safeguarding protocols across the centre. Required Qualifications: Ideal Candidate: Level 3 qualification or above in early years education. Experience in an early years setting, with supervisory or leadership experience ideally as a Senior Nursery Room Leader, Senior Nursery Room Manager or Senior Nursery Practitioner. Strong leadership, organisational, and communication skills. Ability to foster an inclusive and supportive environment for both children and team members. Take the next step in your leadership career at Busy Bees-apply today!
Oct 04, 2025
Full time
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK As a Senior Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Pershore (Birlingham) is an Ofsted-rated Outstanding nursery with a capacity of 62, housed in a charming three-story building with base rooms spread over two floors. The nursery employs a dedicated team of 22 staff, including part-time and relief members, and offers a fantastic outdoor space with separate play areas for each age group. While there are no direct community links due to its rural location, school teachers visit to support smooth transitions for children starting school. Situated just outside the picturesque village of Pershore, the nursery is also easily accessible from Evesham, Tewkesbury, and Worcester, though there are no direct bus routes. Staff benefits include a free lunch, free parking, and flexible contracts with a variety of working hours or days available. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: What to Expect as a Senior Nursery Room Leader: Ensure that educational strategies and practices are consistent across multiple rooms. Lead the planning and delivery of activities, adapting the curriculum to meet the diverse needs of the children. Mentor and develop Room Leaders, promoting a collaborative and high-performing team. Oversee the wellbeing and safeguarding of children, making necessary adaptations to support children with additional needs. Foster strong relationships with parents, keeping them informed of their child's development. Ensure compliance with health, safety, and safeguarding protocols across the centre. Required Qualifications: Ideal Candidate: Level 3 qualification or above in early years education. Experience in an early years setting, with supervisory or leadership experience ideally as a Senior Nursery Room Leader, Senior Nursery Room Manager or Senior Nursery Practitioner. Strong leadership, organisational, and communication skills. Ability to foster an inclusive and supportive environment for both children and team members. Take the next step in your leadership career at Busy Bees-apply today!
Job Title: Procurement Operations & Systems Manager Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £57,200 depending on skills and experience What you'll be doing: Provide leadership , motivation and development to the Procurement Operations and Systems Support Team including effective succession planning and ensuring individuals have appropriate development plans.Ensure the team is appropriately sized and skilled to allow an efficient and effective service. Manage relationships with business stakeholders working collaboratively with Functions and Sectors to ensure successful delivery of key operational processes and incoming activities and identify and drive improvements Ensure the successful resolution of service-related escalations, providing technical and operational guidance to your direct reports. Review findings of any defects and root cause analysis and ensure your team implement learnings from the outcomes. Supporting IBP production and monthly re-forecasts around Headcount required for operations/projects and ensure this is fully funded. Understand and articulate all variances to budget and support cost saving initiatives across shared services. Lead the creation and implementation of best practice procurement processes and procedures to support standardisation, continuous improvement and optimisation policies. Support the query and compliance manager to embed findings and improvements across the transactional teams. Review and report on performance metrics and achieve agreed service levels, with the aim of driving improvements to enhance customer experience. Ensure review information such as the monthly operational review and QBR packs adequately reflect the service position of the department. Responsibility for ensuring the successful operation of the Purchase to Pay systems Lead projects and transitions that support the Procurement Operations & wider Employee Business services strategic vision including additional services that could be transitioned into Procurement Operations, the implementation / integration of new ERP systems and Global source to pay solution Overall responsibility for ensuring Procurement Operations is compliant with BAE Systems Policies and procedures, relevant government legislation, internal and external audit process and for ensuring completion of any recommended actions Monitor compliance with financial controls , report any control issues completing required actions and ensure the team implement process improvements Support the Head of Purchase to Pay with ad hoc requirements, projects and representation at meetings Your skills and experiences: Essential: Extensive understanding of procurement processes from requisition to purchase order and an appreciation on its impact on other areas wider than the procurement function Experience of defining process designs and rolling out change Previous experience in managing stakeholders with an ability to guide and influence outcomes High level of computer literacy, including experience in use of full Microsoft Office package and Source to Pay or Enterprise Resource Planning platforms Experience of managing Governance, export compliance and supporting audits Desirable: Extensive knowledge in indirect procurement Understanding of principles in managing and maintaining systems such as Coupa Accreditation by the Chartered Institute of Procurement and Supply (CIPS) Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Procurement Operations team: The Procurement Operations team within our Shared Services business is responsible for executing indirect procurement transactions and purchase order placements across our UK lines of business. As Procurement Operations & Systems Manager you will manage a team of approx. 21 covering both operational procurement and the Purchase to Pay systems (currently Coupa). You will be primarily responsible for running an effective and efficient operation to the business, enabling the team to deliver against agreed service levels. There will be significant opportunities for process improvement and standardisation in a drive to deliver a uniform service across all areas. You will also play a critical role in various modernisation projects including the roll out of a Global Source to Pay system. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 10th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Oct 04, 2025
Full time
Job Title: Procurement Operations & Systems Manager Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £57,200 depending on skills and experience What you'll be doing: Provide leadership , motivation and development to the Procurement Operations and Systems Support Team including effective succession planning and ensuring individuals have appropriate development plans.Ensure the team is appropriately sized and skilled to allow an efficient and effective service. Manage relationships with business stakeholders working collaboratively with Functions and Sectors to ensure successful delivery of key operational processes and incoming activities and identify and drive improvements Ensure the successful resolution of service-related escalations, providing technical and operational guidance to your direct reports. Review findings of any defects and root cause analysis and ensure your team implement learnings from the outcomes. Supporting IBP production and monthly re-forecasts around Headcount required for operations/projects and ensure this is fully funded. Understand and articulate all variances to budget and support cost saving initiatives across shared services. Lead the creation and implementation of best practice procurement processes and procedures to support standardisation, continuous improvement and optimisation policies. Support the query and compliance manager to embed findings and improvements across the transactional teams. Review and report on performance metrics and achieve agreed service levels, with the aim of driving improvements to enhance customer experience. Ensure review information such as the monthly operational review and QBR packs adequately reflect the service position of the department. Responsibility for ensuring the successful operation of the Purchase to Pay systems Lead projects and transitions that support the Procurement Operations & wider Employee Business services strategic vision including additional services that could be transitioned into Procurement Operations, the implementation / integration of new ERP systems and Global source to pay solution Overall responsibility for ensuring Procurement Operations is compliant with BAE Systems Policies and procedures, relevant government legislation, internal and external audit process and for ensuring completion of any recommended actions Monitor compliance with financial controls , report any control issues completing required actions and ensure the team implement process improvements Support the Head of Purchase to Pay with ad hoc requirements, projects and representation at meetings Your skills and experiences: Essential: Extensive understanding of procurement processes from requisition to purchase order and an appreciation on its impact on other areas wider than the procurement function Experience of defining process designs and rolling out change Previous experience in managing stakeholders with an ability to guide and influence outcomes High level of computer literacy, including experience in use of full Microsoft Office package and Source to Pay or Enterprise Resource Planning platforms Experience of managing Governance, export compliance and supporting audits Desirable: Extensive knowledge in indirect procurement Understanding of principles in managing and maintaining systems such as Coupa Accreditation by the Chartered Institute of Procurement and Supply (CIPS) Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Procurement Operations team: The Procurement Operations team within our Shared Services business is responsible for executing indirect procurement transactions and purchase order placements across our UK lines of business. As Procurement Operations & Systems Manager you will manage a team of approx. 21 covering both operational procurement and the Purchase to Pay systems (currently Coupa). You will be primarily responsible for running an effective and efficient operation to the business, enabling the team to deliver against agreed service levels. There will be significant opportunities for process improvement and standardisation in a drive to deliver a uniform service across all areas. You will also play a critical role in various modernisation projects including the roll out of a Global Source to Pay system. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 10th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK As a Senior Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Pershore (Birlingham) is an Ofsted-rated Outstanding nursery with a capacity of 62, housed in a charming three-story building with base rooms spread over two floors. The nursery employs a dedicated team of 22 staff, including part-time and relief members, and offers a fantastic outdoor space with separate play areas for each age group. While there are no direct community links due to its rural location, school teachers visit to support smooth transitions for children starting school. Situated just outside the picturesque village of Pershore, the nursery is also easily accessible from Evesham, Tewkesbury, and Worcester, though there are no direct bus routes. Staff benefits include a free lunch, free parking, and flexible contracts with a variety of working hours or days available. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: What to Expect as a Senior Nursery Room Leader: Ensure that educational strategies and practices are consistent across multiple rooms. Lead the planning and delivery of activities, adapting the curriculum to meet the diverse needs of the children. Mentor and develop Room Leaders, promoting a collaborative and high-performing team. Oversee the wellbeing and safeguarding of children, making necessary adaptations to support children with additional needs. Foster strong relationships with parents, keeping them informed of their child's development. Ensure compliance with health, safety, and safeguarding protocols across the centre. Required Qualifications: Ideal Candidate: Level 3 qualification or above in early years education. Experience in an early years setting, with supervisory or leadership experience ideally as a Senior Nursery Room Leader, Senior Nursery Room Manager or Senior Nursery Practitioner. Strong leadership, organisational, and communication skills. Ability to foster an inclusive and supportive environment for both children and team members. Take the next step in your leadership career at Busy Bees-apply today!
Oct 03, 2025
Full time
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK As a Senior Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Pershore (Birlingham) is an Ofsted-rated Outstanding nursery with a capacity of 62, housed in a charming three-story building with base rooms spread over two floors. The nursery employs a dedicated team of 22 staff, including part-time and relief members, and offers a fantastic outdoor space with separate play areas for each age group. While there are no direct community links due to its rural location, school teachers visit to support smooth transitions for children starting school. Situated just outside the picturesque village of Pershore, the nursery is also easily accessible from Evesham, Tewkesbury, and Worcester, though there are no direct bus routes. Staff benefits include a free lunch, free parking, and flexible contracts with a variety of working hours or days available. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: What to Expect as a Senior Nursery Room Leader: Ensure that educational strategies and practices are consistent across multiple rooms. Lead the planning and delivery of activities, adapting the curriculum to meet the diverse needs of the children. Mentor and develop Room Leaders, promoting a collaborative and high-performing team. Oversee the wellbeing and safeguarding of children, making necessary adaptations to support children with additional needs. Foster strong relationships with parents, keeping them informed of their child's development. Ensure compliance with health, safety, and safeguarding protocols across the centre. Required Qualifications: Ideal Candidate: Level 3 qualification or above in early years education. Experience in an early years setting, with supervisory or leadership experience ideally as a Senior Nursery Room Leader, Senior Nursery Room Manager or Senior Nursery Practitioner. Strong leadership, organisational, and communication skills. Ability to foster an inclusive and supportive environment for both children and team members. Take the next step in your leadership career at Busy Bees-apply today!
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK As a Senior Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Pershore (Birlingham) is an Ofsted-rated Outstanding nursery with a capacity of 62, housed in a charming three-story building with base rooms spread over two floors. The nursery employs a dedicated team of 22 staff, including part-time and relief members, and offers a fantastic outdoor space with separate play areas for each age group. While there are no direct community links due to its rural location, school teachers visit to support smooth transitions for children starting school. Situated just outside the picturesque village of Pershore, the nursery is also easily accessible from Evesham, Tewkesbury, and Worcester, though there are no direct bus routes. Staff benefits include a free lunch, free parking, and flexible contracts with a variety of working hours or days available. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: What to Expect as a Senior Nursery Room Leader: Ensure that educational strategies and practices are consistent across multiple rooms. Lead the planning and delivery of activities, adapting the curriculum to meet the diverse needs of the children. Mentor and develop Room Leaders, promoting a collaborative and high-performing team. Oversee the wellbeing and safeguarding of children, making necessary adaptations to support children with additional needs. Foster strong relationships with parents, keeping them informed of their child's development. Ensure compliance with health, safety, and safeguarding protocols across the centre. Required Qualifications: Ideal Candidate: Level 3 qualification or above in early years education. Experience in an early years setting, with supervisory or leadership experience ideally as a Senior Nursery Room Leader, Senior Nursery Room Manager or Senior Nursery Practitioner. Strong leadership, organisational, and communication skills. Ability to foster an inclusive and supportive environment for both children and team members. Take the next step in your leadership career at Busy Bees-apply today!
Oct 03, 2025
Full time
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK As a Senior Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Pershore (Birlingham) is an Ofsted-rated Outstanding nursery with a capacity of 62, housed in a charming three-story building with base rooms spread over two floors. The nursery employs a dedicated team of 22 staff, including part-time and relief members, and offers a fantastic outdoor space with separate play areas for each age group. While there are no direct community links due to its rural location, school teachers visit to support smooth transitions for children starting school. Situated just outside the picturesque village of Pershore, the nursery is also easily accessible from Evesham, Tewkesbury, and Worcester, though there are no direct bus routes. Staff benefits include a free lunch, free parking, and flexible contracts with a variety of working hours or days available. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: What to Expect as a Senior Nursery Room Leader: Ensure that educational strategies and practices are consistent across multiple rooms. Lead the planning and delivery of activities, adapting the curriculum to meet the diverse needs of the children. Mentor and develop Room Leaders, promoting a collaborative and high-performing team. Oversee the wellbeing and safeguarding of children, making necessary adaptations to support children with additional needs. Foster strong relationships with parents, keeping them informed of their child's development. Ensure compliance with health, safety, and safeguarding protocols across the centre. Required Qualifications: Ideal Candidate: Level 3 qualification or above in early years education. Experience in an early years setting, with supervisory or leadership experience ideally as a Senior Nursery Room Leader, Senior Nursery Room Manager or Senior Nursery Practitioner. Strong leadership, organisational, and communication skills. Ability to foster an inclusive and supportive environment for both children and team members. Take the next step in your leadership career at Busy Bees-apply today!
Are you a current Assistant Restaurant Manager looking for your next opportunity? Or are you an experienced Restaurant Supervisor/Team Leader looking for progression? Do you have an aptitude for great customer service and fine dining? Our client is a luxury hospitality business based near Banbury, which is now looking for an experienced Assistant Restaurant Manager to provide exceptional service. As Assistant Restaurant Manager , you ll be a dynamic, hands-on leader supporting the Restaurant & Bar Manager in ensuring seamless operations and exceptional front-of-house service. You will be responsible for upholding the restaurant s distinguished guest experience from reservation to departure, stepping up to lead in the Manager s absence. Key Responsibilities: Front-of-House Leadership : Lead by example in delivering elegant, attentive, and warm guest service throughout breakfast, lunch, and dinner services. Operational Support : Assist the Restaurant & Bar Manager in running daily operations, managing shifts, maintaining FOH standards, and ensuring smooth transitions between services. Guest Experience : Oversee reservations, seating, guest enquiries, and complaint resolution, maintaining brand standards at all times. Team Leadership and Development : Train, mentor, and motivate FOH staff; support a collaborative culture across the FOH Kitchen divide. Quality Control & Brand Standards : Monitor cleanliness, presentation, and service details that define the business s reputation for hospitality excellence. Administrative Duties : Support cash handling, stock ordering, shift planning, and liaise with back-of-house teams. Managerial Support : Act as the FOH lead in the Restaurant & Bar Manager s absence, ensuring continuity and team coordination. Essential Qualifications & Attributes Prior experience in front-of-house, supervisory, or assistant management roles within a high-quality or fine-dining environment. Enjoys getting involved in every aspect of service from greeting guests to managing staff and daily operations. Passionate about delivering a warm, refined, and seamless guest experience. A team player, flexible, collaborative, and calm under pressure and knows when to lead and when to support. Comfortable with a varied, fast-paced schedule; maintains composure through busy service periods. Embraces the shared values of the business, commitment to sustainability, local sourcing, and community engagement. What's On Offer Competitive salary. Shift Work, 45 hours a week, including weekends (rotational). 29 days holiday. In-House benefits: friends & family discount, meals on duty, access to amenities on-site, pension scheme, etc. Opportunities for career progression within a modern and supportive hospitality environment. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Sep 22, 2025
Full time
Are you a current Assistant Restaurant Manager looking for your next opportunity? Or are you an experienced Restaurant Supervisor/Team Leader looking for progression? Do you have an aptitude for great customer service and fine dining? Our client is a luxury hospitality business based near Banbury, which is now looking for an experienced Assistant Restaurant Manager to provide exceptional service. As Assistant Restaurant Manager , you ll be a dynamic, hands-on leader supporting the Restaurant & Bar Manager in ensuring seamless operations and exceptional front-of-house service. You will be responsible for upholding the restaurant s distinguished guest experience from reservation to departure, stepping up to lead in the Manager s absence. Key Responsibilities: Front-of-House Leadership : Lead by example in delivering elegant, attentive, and warm guest service throughout breakfast, lunch, and dinner services. Operational Support : Assist the Restaurant & Bar Manager in running daily operations, managing shifts, maintaining FOH standards, and ensuring smooth transitions between services. Guest Experience : Oversee reservations, seating, guest enquiries, and complaint resolution, maintaining brand standards at all times. Team Leadership and Development : Train, mentor, and motivate FOH staff; support a collaborative culture across the FOH Kitchen divide. Quality Control & Brand Standards : Monitor cleanliness, presentation, and service details that define the business s reputation for hospitality excellence. Administrative Duties : Support cash handling, stock ordering, shift planning, and liaise with back-of-house teams. Managerial Support : Act as the FOH lead in the Restaurant & Bar Manager s absence, ensuring continuity and team coordination. Essential Qualifications & Attributes Prior experience in front-of-house, supervisory, or assistant management roles within a high-quality or fine-dining environment. Enjoys getting involved in every aspect of service from greeting guests to managing staff and daily operations. Passionate about delivering a warm, refined, and seamless guest experience. A team player, flexible, collaborative, and calm under pressure and knows when to lead and when to support. Comfortable with a varied, fast-paced schedule; maintains composure through busy service periods. Embraces the shared values of the business, commitment to sustainability, local sourcing, and community engagement. What's On Offer Competitive salary. Shift Work, 45 hours a week, including weekends (rotational). 29 days holiday. In-House benefits: friends & family discount, meals on duty, access to amenities on-site, pension scheme, etc. Opportunities for career progression within a modern and supportive hospitality environment. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
