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Job Title: Junior Banking Systems Support Analyst Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks. Salary: On Application Hours: Monday to Friday 9 am to 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away" About our client and the role of Junior Banking Systems Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business. Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services). Responsibilities for the role of Junior Banking Systems Support Analyst: Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades. Provide first and second-line IT support across business applications, hardware, and operational systems. Manage and update incident and defect records within Finova and internal service management systems. Maintain and improve process documentation, procedures, and system guides. Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations. Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation. Lead the planning and delivery of major and quarterly Finova system releases and upgrades. Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution. Support internal audits, compliance reviews, and regulatory requirements where required. Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer. Investigate system issues, perform root cause analysis, and provide effective problem resolution. Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement. Build, configure, and maintain user devices, including machine deployments and rebuilds. Provide technical guidance and specialist support to colleagues across the organisation. Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions. Experience and skills required for the role of Junior Banking Systems Support Analyst: At least 1/2 years' experience in an IT support role. Experience operating within a regulated industry, with financial services or banking experience considered an advantage. Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and take ownership of tasks. Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately. Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively. Quick to understand business requirements and translate them into effective system configurations and technical solutions. For more information regarding the role of Junior Banking Systems Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

DV Cleared End User Computing Technical Lead 720 Per Day, Inside IR35 Taunton - 4 Days Per Week On-site DV Clearance Require 6 Months Contract Your new company A large Government organisation based in Taunton Your new role The EUC Technical Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects. Responsibilities Advanced Support & Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents. Technical Leadership & Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance (10%) - Maintains best-practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations. Analyses complex business requirements and recommends solutions. Makes timely decisions weighing priorities, constraints, and available information. Tracks progress against targets and resolves exceptions. ITIL and service management best practice. EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access). Software solution design and implementation experience. IT security awareness, particularly MOD standards/accreditation. Knowledge of industry/professional standards (programming, ISO 9000 quality processes). Understanding of testing principles, methods, and lifecycle management. Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement. Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure What you'll get in return 720 Per Day, Inside IR35 6 Months Contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

MB973: Senior Site Engineer Location: Cumbria Salary: £75,000 + £5,000 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave - plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Senior Site Engineer on a permanent basis due to growth based at their Cumbria depot. Duties and Responsibilities: Project Delivery & Site Coordination Manage and coordinate all construction and engineering activities within your area of responsibility. Lead, mentor and support junior engineers and technical staff. Coordinate subcontractors, suppliers and third-party stakeholders to ensure safe and efficient delivery of works. Plan and manage site activities in conjunction with construction and supervision teams. Produce and maintain detailed rolling three-week look-ahead programmes. Monitor progress against programme and implement corrective actions where necessary. Identify risks, constraints and opportunities that may impact project delivery. Ensure all permits, task briefings, inductions and approvals are in place before works commence. Support collaborative working across all project functions. Review and interpret engineering drawings, specifications and technical documentation. Raise and manage Technical Queries (TQs) to resolve design issues or incomplete information. Ensure works are delivered in accordance with approved drawings, specifications and project requirements. Maintain detailed technical knowledge of your area of responsibility. Provide engineering support to construction teams and subcontractors. Support the development and implementation of temporary works solutions. Ensure temporary works are installed, maintained and dismantled in accordance with approved designs and procedures. Commercial & Resource Management Identify material requirements and coordinate procurement activities. Monitor stock levels and arrange replenishment to support planned works. Record actual material and resource usage against planned allocations. Identify wastage, inefficiencies and opportunities for improvement. Maintain awareness of subcontractor scopes of work and monitor performance. Identify and report changes, delays and variations to project and commercial teams. Produce, manage and gain approval for Inspection and Test Plans (ITPs). Ensure all quality documentation and construction records are maintained accurately. Monitor compliance with project specifications and quality requirements. Raise and manage Non-Conformance Reports (NCRs) where required. Support audits, inspections and assurance activities. Promote a right-first-time culture across all site activities. Promote the highest standards of health, safety and environmental performance. Ensure compliance with all statutory requirements, project procedures and company policies. Report and investigate incidents, near misses and non-conformances. Support risk assessments, method statements and safe systems of work. Ensure all personnel work in accordance with approved procedures and permits. Actively contribute to a positive safety culture throughout the project. Maintain accurate records of progress, resources, changes and site issues. Contribute to project reporting and performance reviews. Ensure project records are maintained within document control systems. Provide progress updates to project management and commercial teams. Support the preparation of project reports and performance data. Skills and Experience: Degree, HNC, HND or equivalent qualification in Civil Engineering or a related discipline. Significant experience as a Site Engineer or Senior Site Engineer on major construction or infrastructure projects. Previous experience within the Nuclear sector is essential. Strong understanding of construction methodologies and engineering principles. Experience managing subcontractors and coordinating multiple work fronts. Ability to interpret engineering drawings, specifications and technical documentation. Knowledge of quality assurance procedures, inspection regimes and compliance requirements. Strong planning, organisational and communication skills. Experience producing engineering documentation and project records. Full UK Driving Licence. Ability to obtain UK Security Clearance (SC) MB973: Senior Site Engineer Location: Cumbria Salary: £75,000 + £5,000 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave - plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

We're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35 - Hybrid working 1-2 days per month on site - 3 - 6 Month contract The Role (Outside IR35) You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment. Key Responsibilities Provide day-to-day support across Amazon Connect voice, email and chat channels Manage BAU activity, including incidents, defects, backlog and incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows / IVR logic Routing and queue configuration Integration architecture Carry out hands-on engineering tasks including: Configuration changes Debugging and issue resolution System optimisation Support transition activity, including: Understanding current AWS configurations Mapping functionality to the target platform Supporting dual-running / coexistence where required Essential Skills & Experience Strong hands-on experience with AWS solution development Proven expertise in Amazon Connect, including: Contact flow and IVR development Queue and routing logic Multi-channel configuration (voice, email, chat) Solid experience in system design and architecture Strong troubleshooting and optimisation capability within live environments Experience working with APIs and integration patterns, including troubleshooting orchestration issues Familiarity with Terraform and working with Infrastructure as Code Exposure to LLM / conversational AI / chatbot configuration Technology Environment AWS Services Amazon Connect AWS Lambda EC2, S3, RDS, DynamoDB CloudWatch API Gateway Integration & Architecture REST APIs Event-driven architectures Service integration / orchestration Contact Centre IVR / contact flows Routing & queue management Agent configuration Automation Terraform (Infrastructure as Code) What We're Looking For A hands-on engineer, not just advisory Comfortable taking over partially documented or consultant-built solutions Strong experience balancing: Live service support Defect/backlog resolution Transition delivery Demonstrable expertise in: Technical documentation Knowledge transfer Handover execution Confident communicator across both technical and operational stakeholders What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a UK & Europe Corporate Communications Lead to join our growing team. The UK & Europe Corporate Communications Lead is responsible for corporate positioning, building the external and internal reputation of the company as a global information and insights business that makes trust possible in global commerce. The role leads crisis/incident work and develops and implements insights- and issues-based campaign activity, alongside UK & Europe internal communications and selected client communications that impact corporate reputation. The role reports to and works with the Senior Director of Communications in Europe, Africa and Asia to deliver work originated both in-region and also at an Enterprise level. They are a member of the Corporate Affairs & Communications team globally, and work closely with the Global Brand Management & Marketing team (which houses the global Enterprise press office function). They have a dotted reporting line to the Head of Marketing for the UK. Day to Day You'll Be: Develop and maintain UK & Spain (Europe) PR strategy and ensure aligned to wider international and global frameworks/processes Plan and coordinate activity around key topics and issues, bringing together business-wide campaigns that focus on regulatory and industry specific change Support wider corporate, and communications (and marketing) strategy, including but not limited to product announcements, research insights/thought leadership, wider brand building activity, partner and employer of choice programs Communicating our corporate comms strategy, messaging, content and importantly measurement to key stakeholders and ensuring alignment Manage PR agencies in-region (which supports corporate, B2B and consumer work as needed) and other suppliers (e.g. monitoring and licensing) Identify and coach on best practice interview procedure/technique with key senior spokespeople for corporate media opportunities (arranging external media training where required) Develop junior talent (providing coaching to direct reports and mentoring support across wider Corporate Affairs and Communications function) Be flexible and work across wider communication projects and activities as required Report KPI and evaluation metrics in-region and internationally as required (ensuring activity aligned to achieving wider business strategic goals) Maintain core materials necessary for the delivery of the ongoing corporate programme (e.g. overall strategy, tactical/activity planners, key message and briefing documents, media contact lists, issues trackers, capacity planning etc.) Strong media awareness - opportunity spotting and providing insight to the wider business are key to this role (develop wider insight and feedback tools, including competitor tracking) Be a key member of the crisis/incident communications team/DIRT (Data Incident Response Team) Advise on wider related communication matters (speeches/events etc.) and provide ad-hoc 'consultancy' advice directly to senior team and wider Group functions as required Support for priority client communications that impact our corporate reputation Manage the in-region internal communications program, working closely with the Director of International Internal Communications Enable wider internal and external stakeholder outreach as required, facilitating wider knowledge sharing and coordination for key initiatives Essential Skills & Experience: Strong stakeholder management Collaboration + relationship building Quick assimilation of complicated and technical information Highly developed creativity Highly analytical and numerate Ability to multi-task Communication and influence Wider horizon planning Strong media knowledge Well organised self-starter Project management Wider experience of combined campaigning (especially in relation to public affairs) Knowledge of wider marketing disciplines (including social media) Degree educated & relevant professional training Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Public Relations

MB948: Health and Safety Manager Location: Inverness Salary: £80,000 + £6,325 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Health and Safety Manager on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Establish and provide leadership in best practice in safety, health and Sustainbility matters on Project in Scotland Advise and support team from the Project in Scotland , including :Director, Managers and Supervisors to discharge their H & S responsibilities regarding their employees and others to whom they have a duty as defined by legislation and procedures. Ensure management controls are in place so that all personnel are aware of their statutory duties and responsibilities and to provide advice as and when required. Take a lead with site management teams to ensure compliance with all requirements Manage & carry out surveillance/ regular inspections/ audits of sites and workplaces to determine whether work is being carried out in accordance with policy, procedures and the relevant statutory provisions. Where appropriate make recommendations for improvement. Lead, partake and oversee accident/ incident investigations in accordance with the procedure and, analysing all data, making recommendations to avoid any reoccurrences. Manage, collate & review H & S statistics on Project in Scotland to identify trends and areas for improvement. Develop and implement lessons learnt sessions, H & S campaigns and improvement plans in agreement with procedure. Manage and where required be involved in the preparation & review of documents including H & S plans and procedures, methods statements and those of 3rd parties. Maintain records as necessary to ensure compliance with legislation, procedures and contract requirements Provide reports, presentations and information as directed. Ensure compliance with all relevant schedule of partners KPIs Stop work at any time H & S elements of the works are in question Develop, organise and oversee the induction process; ensuring everyone at a Project in Scotland has attended a project induction and a BRAVE day. Skills and Experience: Demonstrable experience leading Health & Safety on complex construction or infrastructure projects Strong knowledge of UK H&S legislation and compliance frameworks Experience conducting audits, incident investigations, and safety performance analysis Proven ability to influence senior stakeholders and drive behavioural change Experience managing H&S systems, procedures, and site-wide initiatives Track record of delivering measurable safety improvements on major programmes Relevant H&S qualifications (e.g., NEBOSH or equivalent) Experience within renewable energy, hydro-electric, or major civil engineering projects (desirable) Knowledge of large-scale infrastructure delivery in remote or challenging environments (desirable) Experience working with Tier 1 contractors or joint ventures (desirable) Familiarity with digital H&S systems (e.g., Themis or similar) (desirable) MB948: Health and Safety Manager Location: Inverness Salary: £80,000 + £6,325 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Infrastructure & Network Manager Location: Wembley - 5 days on-site Type: Permanent Salary: 70-90,000 per annum + permanent benefits About the Role We're supporting a major organisation undergoing a significant digital transformation and modernisation programme. As part of this journey, we're seeking an experienced Infrastructure & Network Manager to play a critical role in stabilising and evolving core IT foundations. You will be responsible for ensuring 24/7 continuity across infrastructure and network services. You'll lead a skilled team, drive operational excellence, and play a key role in reducing technical debt, strengthening security posture, and introducing automation and operational guardrails. This is a hands-on leadership role offering a balance of BAU support, continuous improvement, and strategic input into platform evolution. Key Responsibilities Operational Excellence & Stability Own and manage day-to-day operations across core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners (SOC/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including hardware procurement and vendor spend Collaborate with internal stakeholders to align infrastructure services with business needs Skills & Experience Required Proven experience (10+ years) in IT infrastructure management, ideally within a large-scale or complex environment Strong technical expertise across: Networking (TCP/IP, routing, switching, firewalls) Azure networking (ExpressRoute, VPN) Windows and Linux server environments Virtualisation technologies (VMware / Hyper-V) Hands-on experience with Microsoft Azure (IaaS and PaaS) Strong working knowledge of Active Directory and associated services (Group Policy, DNS, Sites & Services) Experience managing technical teams and operating in high-pressure environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments Familiarity with legacy systems connectivity (e.g., AS/400 / iSeries) is highly beneficial

Site Reliability Engineer - Fully Remote What We're Looking For We're looking for someone who enjoys solving complex operational challenges through engineering rather than manual intervention. You'll be proactive, collaborative, and passionate about improving reliability through automation and continuous improvement. If you're excited about building resilient cloud platforms and making a measurable impact on service reliability, we'd love to hear from you. Key Responsibilities Incident Management & Operations Participate in a 24/7 on-call rota as a primary or escalation point Lead or support major incident response, including triage, mitigation, and resolution. Coordinate with Engineering, Infrastructure, Security, and Product teams during incidents. Develop, maintain, and continuously improve operational runbooks and playbooks. Conduct blameless post-incident reviews and drive follow-up improvements. Monitoring & Alerting Monitor the health of infrastructure, applications, and services. Design and optimise alerting strategies aligned with service reliability objectives (SLIs/SLOs). Reduce alert fatigue through continuous tuning and optimisation. Build and maintain dashboards using technologies such as: Grafana Prometheus Datadog Splunk AWS CloudWatch Reliability Engineering & Automation Automate repetitive operational tasks to minimise manual effort. Improve Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR). Develop automation tools and scripts using Python, Bash, Go, or similar languages. Implement self-healing and auto-remediation where appropriate. Work closely with engineering teams to improve application and platform reliability. Platform & Infrastructure Support and troubleshoot Linux-based production environments. Manage cloud infrastructure, primarily within AWS Support containerised environments using Docker and Kubernetes. Assist with capacity planning, availability reviews, and production readiness for new releases. Skills & Experience Essential Strong Linux systems administration experience. Experience supporting production environments and managing incidents. Hands-on experience with AWS cloud infrastructure. Experience with Docker and Kubernetes. Scripting or programming experience with Python, Bash, Go, or similar. Solid understanding of networking fundamentals, including DNS, TCP/IP, and load balancing. Experience working in a 24/7 operations or NOC environment. Ability to remain calm and effective during high-pressure production incidents. Excellent communication and stakeholder coordination skills. Desirable Experience working with Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Previous experience helping organisations transition from traditional NOC operations to an SRE model. Infrastructure as Code experience using Terraform, Ansible, or similar tools. Exposure to security, compliance, or regulated environments. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Location: Thurrock, Essex (On-site / Project-based) Contract Type: Long-term Contract Sector: Major Infrastructure (Highways & Civil Engineering) About the Opportunity We are currently recruiting a Senior Site Ecologist to spearhead the ecological delivery on a high-profile, major highways infrastructure project based in Thurrock, Essex. This role is perfect for an experienced Ecologist who thrives in a fast-paced construction environment and excels at bridging the gap between engineering teams and environmental legislation. You will be joining a leading-edge highways delivery team, ensuring that a legacy of sustainability and environmental compliance is built into every phase of the project. What You'll Be Doing As the senior ecological authority on site, you will work closely with the project Environmental Manager and Technical Specialists to lead environmental delivery. Your day-to-day will involve: Leadership & Compliance: Oversee the implementation of project ecological requirements and take ownership of developing and executing comprehensive ecological management plans. On-Site Advisory: Provide pragmatic, cost-effective advice to construction and operational teams, ensuring legal compliance while keeping construction moving forward. Stakeholder Management: Build and maintain trusted relationships with design teams, clients, internal stakeholders, and environmental regulators. Systems & Governance: Maintain the project's environmental management systems in line with evolving legislation, leading investigations and reporting on any ecological incidents on site. Mentorship: Coach and upskill on-site construction teams in applying practical ecological controls and mitigations. What We Are Looking For (Essential) Expert Knowledge: Deep understanding of ecological management, mitigation strategies, and the specific environmental legislation governing large-scale developments. Construction Literacy: Strong familiarity with environmental management processes specifically within a utilities, construction, or civil engineering site environment. Commercial Acumen: A good level of commercial awareness to ensure ecological solutions are both compliant and practical for a major project budget. Communication: Exceptional interpersonal skills to liaise with everyone from site operatives to senior regulators, alongside solid MS Office skills (Word, Excel, Outlook). Logistics: A full UK driving licence and the flexibility to travel as required by the project. Preferred Attributes (Desirable) Experience working on major, large-scale infrastructure or highways schemes. Educated to Degree or Master's level in Ecology, Environmental Science, or a related discipline. Holder of at least one protected species survey licence (ideally Hazel Dormouse or Bat Level 1 / 2). Full Membership of CIEEM. If you are interested, please hit apply! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Technical Lead (Contract) Contract: Initial 6-Month Contract (Rolling) Rate: £500 £650 per day Location: London (Hybrid Working) Reporting to: Head of Service Delivery Technical Lead Enterprise Technology & Service Operations We are currently seeking an experienced Technical Lead to join a high-profile organisation on an initial 6-month rolling contract. This is an excellent opportunity for a hands-on technical leader to take ownership of a complex enterprise technology estate, ensuring operational excellence, resilience, security, and continuous improvement across business-critical systems. Working closely with the Enterprise Architect, Head of Service Delivery, managed service providers, and senior business stakeholders, you will play a key role in bridging the gap between technology design and operational delivery, ensuring new solutions are successfully transitioned into BAU support and optimised throughout their lifecycle. Key Responsibilities Lead the transition of newly implemented technology solutions into operational support. Act as the technical custodian for the live IT environment, ensuring stability, resilience, performance, and security. Provide technical governance and oversight of third-party managed service providers. Assess technical changes for impact, risk, and alignment with architectural standards. Lead root cause analysis and resolution of major incidents and recurring technical issues. Maintain technical standards, documentation, and operational architecture artefacts. Drive platform lifecycle management, upgrades, patching strategies, and technical debt reduction. Collaborate with Security and Resilience teams to ensure secure-by-design principles are embedded throughout the technology estate. Facilitate technical reviews with stakeholders to identify risks, improvements, and optimisation opportunities. Contribute operational insight into technology roadmap planning and future-state initiatives. Ensure compliance, security, and regulatory requirements are effectively managed. Required Experience We're looking for a technically strong leader with broad enterprise technology experience and a proven track record of operating within complex environments. Essential Skills Strong technical expertise across enterprise infrastructure, cloud platforms, security, systems, and integration technologies. Experience supporting enterprise architecture within operational environments. Strong understanding of ITIL and service management best practices. Ability to translate architectural designs into sustainable operational support models. Experience managing and governing outsourced or managed service providers. Strong knowledge of change management, risk assessment, and technical governance. Experience balancing BAU support, operational improvement, and strategic technology initiatives. Comfortable working within both agile and traditional delivery frameworks. Stakeholder Management Excellent communication and stakeholder engagement skills. Ability to influence senior business and technology stakeholders. Proven experience working closely with architects, service delivery teams, and external partners. Strong leadership skills with the ability to drive technical discussions and resolve complex issues. Passion for operational excellence, documentation standards, and continuous improvement. What's on Offer? Initial 6-month contract with strong likelihood of extension. Competitive day rate of £500 £650 per day. Hybrid working model with a London-based office. Opportunity to influence the operational direction of a large-scale enterprise technology environment. Work alongside senior technology leaders and architects on strategically important initiatives. If you're an experienced Technical Lead with a strong background in enterprise technology operations, service governance, and stakeholder management, we'd like to hear from you.

Infrastructure & Network Manager Location: Wembley - 5 days on-site Type: Permanent Salary: £70-90,000 per annum + permanent benefits About the Role We're supporting a major organisation undergoing a significant digital transformation and modernisation programme. As part of this journey, we're seeking an experienced Infrastructure & Network Manager to play a critical role in stabilising and evolving core IT foundations. You will be responsible for ensuring 24/7 continuity across infrastructure and network services. You'll lead a skilled team, drive operational excellence, and play a key role in reducing technical debt, strengthening security posture, and introducing automation and operational guardrails. This is a hands-on leadership role offering a balance of BAU support, continuous improvement, and strategic input into platform evolution. Key Responsibilities Operational Excellence & Stability Own and manage day-to-day operations across core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware life cycle Ensure reliable connectivity between Legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners (SOC/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including hardware procurement and vendor spend Collaborate with internal stakeholders to align infrastructure services with business needs Skills & Experience Required Proven experience (10+ years) in IT infrastructure management, ideally within a large-scale or complex environment Strong technical expertise across: Networking (TCP/IP, routing, switching, Firewalls) Azure networking (ExpressRoute, VPN) Windows and Linux server environments Virtualisation technologies (VMware/Hyper-V) Hands-on experience with Microsoft Azure (IaaS and PaaS) Strong working knowledge of Active Directory and associated services (Group Policy, DNS, Sites & Services) Experience managing technical teams and operating in high-pressure environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (eg, Jira) and working within SLA-driven environments Familiarity with Legacy systems connectivity (eg, AS400/iSeries) is highly beneficial

Head of Security & Resilience Location: London (Hybrid) Contract: Initial 6-Month Contract (Rolling) Rate: £500 £650 per day Lead Security, Resilience and Facilities Strategy We are seeking an experienced Head of Security & Resilience to lead our cyber security, information security, business continuity, physical security, facilities management, estates, and organisational resilience functions. This senior leadership role is responsible for protecting our people, assets, data, systems, and workplaces while ensuring the organisation remains resilient, compliant, and able to deliver critical services without disruption. The Role Reporting to the Director of IT & Business Services, you will develop and deliver an integrated security, resilience and facilities strategy aligned to organisational objectives and risk appetite. You will provide strategic oversight across cyber security, business continuity, disaster recovery, physical security, facilities management and estates, ensuring robust governance, compliance and operational excellence. You will also lead enterprise risk management, incident response, crisis management and resilience planning across the organisation. Key Responsibilities Lead the organisation's Security, Resilience and Facilities Management strategy. Oversee cyber security, information security, physical security, business continuity and disaster recovery. Manage estates and facilities services, including statutory compliance, planned preventative maintenance and contractor performance. Drive enterprise risk assessment, threat management and control assurance activities. Ensure compliance with relevant legislation, regulatory requirements and recognised security standards. Lead crisis management, incident response and resilience testing exercises. Manage key suppliers and third-party assurance arrangements. Provide strategic advice and reporting to senior leadership and governance forums. Develop high-performing teams and foster a culture of security, resilience and continuous improvement. About You You will be a proven leader with significant experience across security, resilience and risk management within a complex organisation. You will bring: Extensive cyber security leadership experience. Strong knowledge of ISO 27001, NIST or equivalent frameworks. Experience of business continuity, disaster recovery and organisational resilience planning. Knowledge of Facilities Management and Estates, including statutory compliance and contractor management. Expertise in enterprise risk management, incident response and regulatory compliance. Strong stakeholder management skills with the ability to influence at Executive and Board level. Experience leading teams, managing suppliers and driving organisational change. The credibility and confidence to lead during major incidents and crisis situations. What's on Offer? Opportunity to shape and lead a critical organisational function High-profile role with significant exposure to senior leadership Chance to make a lasting impact on organisational security, resilience and operational excellence If you're an accomplished security and resilience leader looking for your next challenge, we'd love to hear from you.

NTR Senior Technical Sponsor Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: Starting from 47,860 per year (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? The Nuclear Forensics team conduct applied research and development to enable support to investigations following a nuclear security incident. The position within the team is to lead the provenance element of nuclear forensics, which aims to understand and develop knowledge and skills relating to assessing the origin of nuclear material if found outside of regulatory control, in the context of a nuclear security incident or threat within the UK. As the lead within the team, you will be expected to engage with key stakeholders within Government, technical subject matter experts and international partners to shape the long-term capability to answer the questions that would arise relating to the provenance of the material. Responsibilities include: Work with colleagues across the business and external customer(s) to derive requirements and set programme direction. Represent the capability area and act as the interface with the customer, national & international partners, and programme delivery colleagues. Who are we looking for? We do need you to have the following: Self-motivation and initiative to continually drive own progress, taking responsibility to propose and implement solutions Chemistry degree or equivalent Ability to analyse scientific, technical and operational problems Ability to communicate complex technical activities to Government officials that relate to the issues they face, as well as an ability to translate those issues to a technical community in order to develop robust capability development activities. Good interpersonal and written communications skills, able to use the appropriate style and method for a wide range of situations and media Enthusiasm for the subject with the ability to enthuse others Understand, and commitment to, equality of opportunity and good working relationships Hold, or be willing and able to attain, Developed Vetting (DV) security clearance Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Planning and implementing challenging projects, project management principles, techniques, and tools Knowledge and understanding of nuclear material cycles (military and civil) Presenting complex work in an accessible manner to multiple types of people from various Government and technical organisations Working in a multi-disciplinary, customer facing team that delivers technically complex services in an area with robust technical requirements Work hard, be rewarded: We ask a lot and set the bar high because our work truly matters. In return we offer balance, with award winning benefits including: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston.

The Role This is an incredibly rewarding role, where you will be instrumental in students' learning journey. You will support pupils, their parents and teachers to establish a conducive learning environment which children can thrive and fulfil their fullest potential. Reports to: Lead LSA/Assistant Principal Start date: September 2026 Contract: Fixed term One Year Salary: Ark Support Pay Scale Grade 4, Points 3 £ 30,222-4£ 30,649 - Actual Salary subject to pro-rata Closing Date: Monday 29th June 2026. Key Responsibilities Learning Support Support pupil learning through the delivery of specific learning and academic programmes, setting high expectations whilst encouraging their independence and building their confidence Assist with whole class teaching, under the direction of a qualified teacher Use strategies, in liaison with the teacher to assist in behaviour management and to support pupils in their learning objectives Promote inclusion, encouraging pupils to interact and work collaboratively Mentor students on a 1:1 and group basis, as well as planning and leading a series of booster and intervention sessions Observe, record and feedback information on pupil performance Assist in creating materials for curriculum delivery and display boards Assist pupils' achievement outside of the classroom, e.g. computer lab, library Support for the school Supervise pupils in outside of classrooms including during break and lunch time and assist with general pastoral care Accompany teachers and pupils on trips and out of school activities as required within contract hours, taking responsibility for pupils under the supervision of the teacher Other To undertake training and development relevant to the post and in line with the Academy's priorities. To undertake any other professional duties as directed by the Principal and/or Line Manager. To help create a strong Academy community characterised by consistent, orderly behaviour and caring, respectful relationships. To demonstrate a commitment to equality of opportunity for all members of the Academy's community. To meet the expectations of all Bolingbroke staff as laid out in the Staff Code of Conduct. To uphold the Academy's polices with consistency and diligence, including the Academy's Safeguarding, Health and Safety, and Equality and Diversity Policies. To undertake duties as Fire Warden and First Aider (training will be provided). This job description is not an exhaustive list and you will be expected to carry out any other reasonable tasks as directed by the Principal or your Line Manager. Person Specification Knowledge, Skills and Experience Proven commitment to continued professional development and a readiness to reflect and self-evaluate to change, improve and develop. Experience of building appropriate and effective relationships with young people. Good literacy and numeracy skills. Good interpersonal and listening skills; a high degree of emotional intelligence; and an effective oral and written communicator with children, staff and parents. The ability to develop positive relationships with all young people. Well-developed planning & organising skills including time management, prioritisation, delegation and administration. Sound judgement and problem-solving skills. Understanding of the importance of confidentiality and discretion Able to deal with minor incidents, first aid, and pupil's personal health and hygiene with appropriate training Competent user of ICT. Ability to lead sessions for pupils after receiving training. Able to speak another language, play a musical instrument or coach a sport (desirable). Experience planning and delivering sessions for pupils (desirable). Experience of having worked successfully in at least one school in an urban, multi-cultural setting, teaching pupils from backgrounds of socio-economic disadvantage (desirable). Behaviours Genuine passion for and a belief in the potential of every pupil A robust awareness of keeping children safe, noticing safeguarding and welfare concerns, and you understand how and when to take appropriate action. Belief that every student should have access to an excellent education regardless of background Professional outlook, detail orientated and able to multi-task and meet deadlines A team player that can work collaboratively as well as using own initiative Helpful, positive, patient and caring nature Calm and professional under pressure Understanding of the importance of confidentiality and discretion Flexible attitude towards work and demonstrates sound judgement Other Right to work in the UK. The role is subject to an Enhance DBS clearance Excellent communication and interpersonal skills. Ability to work collaboratively with a diverse team. Strong organizational and time management skills. Commitment to safeguarding and promoting the welfare of children and young people. Benefits Weekly CPD sessions and twice as many training days as standard. Dedicated line management meetings Encouragement to staff to develop their own ideas and projects within their departments and beyond. Generous pension scheme. Access to Ark rewards - a scheme offering savings from over 3,000 major retailers Interest-free loans - up to £5,000 available for season ticket or to buy a bicycle. Access to Employee Assistance Programme - providing free, confidential counselling, legal advice and a range of different support. About Us At Ark Bolingbroke Academy, we are a courageous, compassionate community - empowering excellence. We are a value lead organisation, being bold within every aspect of our lives at school. Our talented teaching and support staff insist on high educational standards every single day, and their commitment is shown in our excellent results, with over 80% of our students achieving a top-third university or top 100 apprenticeship. We want all staff to thrive, modelling leadership and determination to the pupils and students within our rich and diverse academy, working together to fulfil our vision of creating a centre of excellence within our local community. Diversity and inclusion: We aim to build a diverse and inclusive organisation where everyone - staff and students - can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark's diversity and inclusion commitments, please click on this link. Safeguarding statement: Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link. Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience.

Network Security Operations Manager We are seeking an experienced and highly capable Cyber & Network Security Operations Manager to lead an internal security and network operations function. This is a pivotal leadership role responsible for overseeing Security Operations Centre (SOC) services, managing critical network infrastructure oversight, and driving the organisation's cyber security governance, risk, and compliance activities. The successful candidate will combine strong operational leadership with deep technical knowledge of network technologies and cyber security frameworks. You will lead internal security teams, manage strategic suppliers and service providers, and work closely with stakeholders across the business to ensure the organisation maintains a robust, resilient, and compliant security posture. Key Responsibilities Lead and manage the delivery of Security Operations services, ensuring effective monitoring, detection, response, and remediation of cyber threats. Provide oversight and governance of network infrastructure security, availability, resilience, and performance. Lead, develop, and mentor a multidisciplinary team covering cyber security operations and network security functions. Own and drive cyber security governance, risk management, and compliance activities across the organisation. Maintain and enhance security controls aligned to recognised frameworks including ISO 27001, NIST Cybersecurity Framework, CIS Controls, and other relevant standards. Manage security incidents, major cyber events, and crisis response activities. Build strong relationships with internal stakeholders, ensuring security requirements support business objectives. Oversee third-party suppliers, SOC providers, and security partners, ensuring service performance and contractual obligations are met. Develop and report on security metrics, risks, compliance status, and operational performance to senior leadership. Support security audits, risk assessments, business continuity, and resilience initiatives. Drive continuous improvement across cyber security operations, processes, and technologies. What You Need You will be a proven cyber security leader with substantial experience managing operational security functions within complex enterprise environments. Essential Experience Significant experience leading Security Operations and SOC services. Demonstrable experience managing cyber security teams and operational security functions. Strong understanding and practical application of ISO 27001 and related governance, risk, and compliance frameworks. Experience with security monitoring, incident response, vulnerability management, and threat management processes. Proven stakeholder management skills with the ability to engage effectively at all levels of the organisation. Experience managing third-party suppliers, managed security service providers, and outsourced SOC partners. Strong understanding of risk management methodologies and security governance practices. Experience developing security strategies, policies, standards, and operational procedures. Technical Knowledge Solid technical understanding of network technologies, including: TCP/IP, routing and switching Firewalls and network segmentation VPN technologies Network monitoring and performance management Cloud networking and hybrid environments IDS/IPS technologies Secure network architecture principles Knowledge of SIEM, SOAR, endpoint security, vulnerability management, and threat intelligence platforms. Understanding of modern cyber threats, attack techniques, and defensive security controls. Desirable Qualifications ISO 27001 Lead Implementer or Lead Auditor CISSP CISM CCNP Security, CCSP, or equivalent networking/security certifications ITIL Foundation or equivalent service management qualification

The opportunity Delaware North UK is hiring casual Profit Protection Compliance Manager to join our team at Stadium of Light in Sunderland, Tyne and Wear. In an electric atmosphere like this, no day at the office is the same. As a Profit Protection Compliance Manager, you will be analysing and investigating stock and revenue discrepancies, supporting profit protection and risk administration, and collaborating with the Profit Protection and operations teams on event days. If you are the determined, data-driven, and focused Profit Protection Compliance Manager we are looking for, ready to use your operational excellence to drive great guest focus and experiences, take a shot at your new job with us. Apply to join our collaborative team and kick off your new career. What we offer At Delaware North UK, you'll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We're looking to create the future of hospitality, so if you're ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you'll receive: Competitive weekly pay Flexible part-time shifts, including evenings and weekends working the biggest events and match days, with opportunities to pick up extra shifts that suit your lifestyle Experience in a dynamic workplace hosting major national and international sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and Take That taking the stage, as well as a range of exciting meetings and events, and plenty more still to come in 2026 Help us delight the world by applying today. What will you do? Deliver the Profit Protection and Compliance event day agenda and associated work activities Manage security related incidents involving team members or in Delaware North operational areas Carry out event day revenue and stock variance investigations, conducting kiosk, bar, and team observations to monitor performance Carry out team member assessment audits within the Team Leader training program, providing feedback on performance and training, making recommendation to the Team Leader and wider full-time management to drive improvement Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all team members are working in a safe and secure environment More about you Experience in profit protection or related field; no degree required Experience in assessment and investigation analysis Ability to accurately collect and analyse data and statistics Skills in written and verbal communication, collaboration and teamwork, independent working, self-development, accountability, organisation, problem solving, IT literacy Ability to travel to support our stadium locations, if required Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can't wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us!

Senior Leisure Operations Manager Staffordshire £37,000 £43,000 Permanent The Opportunity If you re looking for a high-impact operational leadership role where you can genuinely shape team performance, culture, and guest experience, this is a standout opportunity within a large-scale leisure environment. This is a newly created role following a recent restructure, designed to bring stronger leadership, accountability, and performance management into a busy, guest-facing operation. You ll step into a business with strong foundations but clear opportunity to elevate standards, improve behaviours, and drive consistency across a diverse team. You will take ownership of a high-volume leisure function operating at significant scale, leading large teams, influencing senior stakeholders, and embedding a culture of safety, engagement, and continuous improvement. It s a role where you won t just maintain performance; you ll be expected to raise it. This position also offers strong long-term career value, with exposure to senior leadership and progression opportunities within a wider group. Senior Leisure Operations Manager Responsibilities Operational Leadership: Driving high service standards across all leisure facilities, ensuring operational excellence, uptime, cleanliness, and commercial performance. KPI & Performance Management: Monitoring, analysing and improving departmental KPIs, embedding accountability and consistent performance frameworks. Team Leadership & Development: Leading, coaching, and developing a large team including zonal managers, team leaders, and lifeguards, fostering a high-performance and engaged culture. Health & Safety Ownership: Ensuring full compliance with all H&S standards, risk assessments, audits, and legislative requirements, maintaining a strong safety-first culture. Guest Experience Delivery: Continuously improving the guest journey through strong operational planning, feedback utilisation, and service excellence. Financial & Commercial Responsibility: Managing departmental budgets and identifying opportunities to maximise revenue across the operation. Cross-Functional Collaboration: Working closely with wider teams to ensure seamless operations and drive continuous improvement initiatives. Duty Management & Incident Response: Stepping into Duty Manager responsibilities when required, leading on incident management and operational decision-making. Ideal Senior Leisure Operations Manager Leadership Experience: Proven experience leading large, diverse teams within a leisure, hospitality, or high-volume operational environment. People & Performance Focus: Strong track record of driving behavioural change, improving team dynamics, and managing performance effectively. Operational Expertise: Solid understanding of operations management including safety, compliance, and service delivery in a fast-paced setting. Guest-Centric Mindset: Passionate about delivering exceptional guest experiences and continuously improving standards. Resilience & Presence: Confident, adaptable, and able to manage pressure, strong personalities, and operational challenges. Stakeholder Engagement: Strong communicator with the ability to influence across teams and senior stakeholders. Hands-On Approach: A visible and proactive leader who leads from the front and drives standards on the ground. Qualifications: Candidates must hold (or be able to evidence recent validity of) the following: National Pool Lifeguard Qualification (NPLQ) NPLQ Trainer Assessor Qualification (TA) Pool Plant Operator Qualification (PPO) Swimming Pool Technical Operator Qualification (SPTO) National Pool Manager Qualification (NPMQ Candidates who hold the majority of these certifications and can obtain any gaps within a reasonable timeframe may also be considered. Location & Working Arrangements Fully site-based role in Staffordshire. 5 days out of 7, including weekends and bank holidays. Flexible working hours aligned to operational requirements. Salary £37,000 £43,000 depending on experience. Benefits Performance-related bonus up to 12.5%. Attractive leisure-related perks and access benefits. Additional company benefits available. About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise Business specialising in blue collar trade & technical services. Ford & Stanley Recruitment Business specialising in white collar spanning all company functions. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions. Ford & Stanley Genius Performance Performance coaching, training, and mental fitness. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy. Ref: Senior Leisure Operations Manager

Support Engineer / Application Support / 2nd Line Support / SaaS / Hybrid / Permanent / Cardiff / £32,000pa Vivo Talent are partnering with a growing SaaS business in Cardiff that is undergoing an exciting period of transformation, scaling both its products and the way its teams operate. They're looking for a 2nd Line Support Engineer to act as a key technical point of contact for customers and internal stakeholders, resolving incidents and service requests while delivering an exceptional support experience. This is an excellent opportunity for someone with a product-focused mindset who enjoys getting to the root cause of issues, understanding the "why" behind problems and contributing to long-term improvements rather than simply closing tickets. Key Responsibilities Act as the escalation point for incidents. Troubleshoot issues using logs, configuration reviews and SQL queries. Own incidents through to resolution, ensuring accurate prioritisation and SLA compliance. Participate in major incident management and provide timely customer updates. Perform first-line diagnostics and escalate issues where required. Ensure requests are validated, compliant and delivered within SLA targets. Support reporting activities for the Team Leader. Identify recurring issues and improve support processes through knowledge sharing. Skills & Experience 1-3 years' experience in Application or Product Support (B2B/SaaS preferred). Strong troubleshooting and analytical skills. Good understanding of ITIL 4 principles. Strong SQL skills for querying, data validation and troubleshooting. Excellent communication and stakeholder management skills. If you'd like to hear more about this opportunity then please get in touch with any questions that you have or an up-to-date CV. Support Engineer / Application Support / 2nd Line Support / SaaS / Hybrid / Permanent / Cardiff / £32,000pa Support Engineer / Application Support / 2nd Line Support / SaaS / Hybrid / Permanent / Cardiff / £32,000pai Support Engineer / Application Support / 2nd Line Support / SaaS / Hybrid / Permanent / Cardiff / £32,000pa

Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers JOB TITLE: Service Desk Analyst SALARY: £27,000 - £30,000 LOCATION: Leeds (Hybrid - 2 days per week on site) CONTRACT: Full Time WORKING PATTERN: Mon - Fri We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in Leeds! The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolution of technical issues on our systems and hardware to ensure we can provide a high quality, trusted service to our colleagues and members. This role will see you working with a variety of stakeholders including other resolve teams and end users; therefore, you will need to have excellent communication and interpersonal skills and be adept at explaining technical issues and solutions to non-technical staff. You will also need a strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think outside the box to not only resolve problems but to proactively make improvements to service delivery. Main Responsibilities As our new Service Desk Analyst, you will also: Provide 1st Line technical support to MPS colleagues via multiple channels including phone, email, portal, chat and face to face. Provide regular status updates to colleagues to ensure that incidents and requests are effectively prioritised and actioned. Fulfil service requests raised by MPS colleagues for access to systems, resources and equipment. Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met Effectively classify and prioritise incidents and escalate to Team Leader where appropriate. The Ideal Candidate We are looking for: Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support Experience of using Active Directory to provide access to resources The ability to explain technical issues and solutions to non-technical staff Experience of managing incidents via an IT Service management platform /ticket management system Strong organisational, analytical, and problem-solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention to detail. Excellent communication and interpersonal skills, with a high level of integrity and discretion. We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. What s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered. About The Company Medical Protection Society (MPS) is the world s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of over 350,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice. Service Desk Analyst application closing date - 12/07/2026