Evolve Selection
Evolve is partnering with a global healthcare organisation to recruit 2 SFE Analysts to join their Commercial Excellence team. This is a fantastic opportunity to work closely with Sales, Marketing, and Finance teams to deliver impactful Sales Force Effectiveness initiatives, commercial analytics, and data-driven reporting. Working with platforms including Salesforce, Veeva CRM, and Microsoft Power BI, you ll play a key role in driving commercial performance and supporting strategic business decisions within a global organisation. These opportunities include both a permanent position and a -month contract role covering a secondment. The roles operate on a hybrid basis, with an expectation of approximately 2 days per week onsite at our client s Head Office in the North West of the UK. Why Apply? Excellent Salary & Benefits - A competitive starting salary depending on experience, plus bonus, pension, and more! Greater Impact - Work in a specialised team where your contributions visible and directly shape the company s success. Job Stability Thrive in one of the industry s most resilient and future-proof organisations. Ideal Requirements for the SFE Analyst 5+ years experience as a Commercial Analyst within the Healthcare or Pharmaceutical industry (or a similar highly regulated commercial environment), with a strong track record of delivering actionable business insights and supporting commercial strategy. Proven expertise in data automation, data integration, and reporting, including the ability to connect internal and external data sources, streamline data flows, and develop impactful dashboards and visualisations using Microsoft Power BI. Demonstrated experience managing Sales Force Effectiveness (SFE) activities, including administration and delivery of Incentive Compensation (IC/SIP), Sales Targeting, Segmentation, and Targeting cycles. Strong systems and project management capability, with hands-on experience using platforms such as Veeva CRM, Salesforce, Microsoft Azure, and broader Microsoft applications to support commercial operations and business transformation initiatives. Role Responsibilities for the SFE Analyst Lead key Sales Force Effectiveness (SFE) initiatives - Partner with Sales, Marketing, and Finance teams to deliver Sales Targeting, Segmentation, and Incentive Management programmes that drive commercial performance and revenue growth. Deliver impactful commercial insights and reporting - Create dashboards and analytics that provide Sales and Marketing teams with clear visibility of sales performance, forecasts, market trends, and customer activity. Enhance CRM and reporting capabilities - Support improvements and new functionality within Salesforce and Veeva CRM to strengthen reporting, user experience, and business value. Drive data automation and continuous improvement - Identify opportunities to improve forecasting, targeting, reporting, and analytics through smarter use of data and automation. Support strategic Commercial Excellence projects - Work closely with cross-functional teams on initiatives that improve processes, reporting, and overall commercial effectiveness. Recruitment Process 2 stage interview process Connect with a hiring manager and team who are committed to guiding your career and helping you make an impact. Excited to learn more? Click apply or reach out to the Pharmaceutical recruitment team for full details! Application Process Evolve Selection acts as a recruitment partner on behalf of our clients. All applications are reviewed by our specialist consultants and assessed against the specific requirements of the role. Suitable candidates will be contacted for an initial discussion before being introduced to the hiring client. We appreciate every application; however, due to application volumes, we may not be able to respond to all candidates individually. If you have not heard from us within 3 working days, please consider your application unsuccessful for this particular role, however we may contact you regarding future opportunities that match your experience in line with our privacy policy. Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
Evolve is partnering with a global healthcare organisation to recruit 2 SFE Analysts to join their Commercial Excellence team. This is a fantastic opportunity to work closely with Sales, Marketing, and Finance teams to deliver impactful Sales Force Effectiveness initiatives, commercial analytics, and data-driven reporting. Working with platforms including Salesforce, Veeva CRM, and Microsoft Power BI, you ll play a key role in driving commercial performance and supporting strategic business decisions within a global organisation. These opportunities include both a permanent position and a -month contract role covering a secondment. The roles operate on a hybrid basis, with an expectation of approximately 2 days per week onsite at our client s Head Office in the North West of the UK. Why Apply? Excellent Salary & Benefits - A competitive starting salary depending on experience, plus bonus, pension, and more! Greater Impact - Work in a specialised team where your contributions visible and directly shape the company s success. Job Stability Thrive in one of the industry s most resilient and future-proof organisations. Ideal Requirements for the SFE Analyst 5+ years experience as a Commercial Analyst within the Healthcare or Pharmaceutical industry (or a similar highly regulated commercial environment), with a strong track record of delivering actionable business insights and supporting commercial strategy. Proven expertise in data automation, data integration, and reporting, including the ability to connect internal and external data sources, streamline data flows, and develop impactful dashboards and visualisations using Microsoft Power BI. Demonstrated experience managing Sales Force Effectiveness (SFE) activities, including administration and delivery of Incentive Compensation (IC/SIP), Sales Targeting, Segmentation, and Targeting cycles. Strong systems and project management capability, with hands-on experience using platforms such as Veeva CRM, Salesforce, Microsoft Azure, and broader Microsoft applications to support commercial operations and business transformation initiatives. Role Responsibilities for the SFE Analyst Lead key Sales Force Effectiveness (SFE) initiatives - Partner with Sales, Marketing, and Finance teams to deliver Sales Targeting, Segmentation, and Incentive Management programmes that drive commercial performance and revenue growth. Deliver impactful commercial insights and reporting - Create dashboards and analytics that provide Sales and Marketing teams with clear visibility of sales performance, forecasts, market trends, and customer activity. Enhance CRM and reporting capabilities - Support improvements and new functionality within Salesforce and Veeva CRM to strengthen reporting, user experience, and business value. Drive data automation and continuous improvement - Identify opportunities to improve forecasting, targeting, reporting, and analytics through smarter use of data and automation. Support strategic Commercial Excellence projects - Work closely with cross-functional teams on initiatives that improve processes, reporting, and overall commercial effectiveness. Recruitment Process 2 stage interview process Connect with a hiring manager and team who are committed to guiding your career and helping you make an impact. Excited to learn more? Click apply or reach out to the Pharmaceutical recruitment team for full details! Application Process Evolve Selection acts as a recruitment partner on behalf of our clients. All applications are reviewed by our specialist consultants and assessed against the specific requirements of the role. Suitable candidates will be contacted for an initial discussion before being introduced to the hiring client. We appreciate every application; however, due to application volumes, we may not be able to respond to all candidates individually. If you have not heard from us within 3 working days, please consider your application unsuccessful for this particular role, however we may contact you regarding future opportunities that match your experience in line with our privacy policy. Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
Adecco
Castle Donington, Leicestershire
Job Title: Customer and Insight Analyst Location: Castle Donington (Hybrid - 2 days per week in the office) Contract Length: 6 Months Salary: 500 per day (umbrella) About the Role: Our client is seeking a highly skilled Customer and Insight Analyst to join their Customer Strategy & Insight Team. This role is pivotal in driving the organisation's strategic approach to customer engagement and satisfaction. You will be responsible for analysing customer data and insights to enhance customer journeys and overall experience. Key Responsibilities: Collaborate with the Customer Strategy and Insight Team Manager to develop and implement initiatives aligned with the organisation's Customer Strategy, aimed at improving customer journeys. Create a sustainable model to share insights on diverse customer groups, engaging stakeholders across Customer Excellence, Connections, and Field Operations. Conduct stakeholder sentiment analysis related to customer journey enhancements. Represent the organisation externally in discussions that generate customer insights, relaying findings back into the business. analyse employee and operational data to identify satisfaction drivers and root causes of dissatisfaction. Monitor and interpret various customer feedback to inform operational teams and contribute to the Customer Strategy. Conduct trend analysis on customer queries and complaints to provide actionable insights. Communicate key customer insights to relevant teams, identifying opportunities for process improvements. Address data challenges by collaborating with the IT&D team to ensure accurate customer data for reporting. Engage with subject matter experts to inform insights as part of ongoing business operations. Attend external events to gather insights on customer behaviour for strategy maintenance. Serve as a subject matter expert in surveying practises and interpretation of survey insights. optimise customer feedback survey design for maximum engagement and actionable insights. Knowledge, Experience, and Skills Required: Proven analytical capabilities with a strong background in statistical modelling and stakeholder analysis, preferably in marketing or sales. Proficient in programming languages such as Python or SQL and experienced with CRM systems and Excel. Familiarity with data visualisation tools like QuickSight or PowerBI. Excellent business acumen with the ability to derive strategic recommendations from complex analyses. Strong stakeholder management skills, with experience presenting insights to diverse audiences both verbally and in writing. A proactive mindset, capable of working autonomously and as part of a collaborative team. Exceptional attention to detail and a commitment to continuous improvement. Ideal Background: Candidates with experience in roles such as Customer Insight Analyst, Marketing Analyst, or Customer Satisfaction Analyst are encouraged to apply. While experience in the utilities industry is preferable, we welcome applicants from various sectors who demonstrate a strong understanding of customer dynamics. If you are a self-motivated problem solver with a passion for customer insights and a desire to make a meaningful impact, we would love to hear from you! Application Process: This role will be filled through a one-stage Teams chat interview. We're looking for someone who can take initiative and lead without extensive hand-holding. Join us in shaping the future of customer excellence! Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Title: Customer and Insight Analyst Location: Castle Donington (Hybrid - 2 days per week in the office) Contract Length: 6 Months Salary: 500 per day (umbrella) About the Role: Our client is seeking a highly skilled Customer and Insight Analyst to join their Customer Strategy & Insight Team. This role is pivotal in driving the organisation's strategic approach to customer engagement and satisfaction. You will be responsible for analysing customer data and insights to enhance customer journeys and overall experience. Key Responsibilities: Collaborate with the Customer Strategy and Insight Team Manager to develop and implement initiatives aligned with the organisation's Customer Strategy, aimed at improving customer journeys. Create a sustainable model to share insights on diverse customer groups, engaging stakeholders across Customer Excellence, Connections, and Field Operations. Conduct stakeholder sentiment analysis related to customer journey enhancements. Represent the organisation externally in discussions that generate customer insights, relaying findings back into the business. analyse employee and operational data to identify satisfaction drivers and root causes of dissatisfaction. Monitor and interpret various customer feedback to inform operational teams and contribute to the Customer Strategy. Conduct trend analysis on customer queries and complaints to provide actionable insights. Communicate key customer insights to relevant teams, identifying opportunities for process improvements. Address data challenges by collaborating with the IT&D team to ensure accurate customer data for reporting. Engage with subject matter experts to inform insights as part of ongoing business operations. Attend external events to gather insights on customer behaviour for strategy maintenance. Serve as a subject matter expert in surveying practises and interpretation of survey insights. optimise customer feedback survey design for maximum engagement and actionable insights. Knowledge, Experience, and Skills Required: Proven analytical capabilities with a strong background in statistical modelling and stakeholder analysis, preferably in marketing or sales. Proficient in programming languages such as Python or SQL and experienced with CRM systems and Excel. Familiarity with data visualisation tools like QuickSight or PowerBI. Excellent business acumen with the ability to derive strategic recommendations from complex analyses. Strong stakeholder management skills, with experience presenting insights to diverse audiences both verbally and in writing. A proactive mindset, capable of working autonomously and as part of a collaborative team. Exceptional attention to detail and a commitment to continuous improvement. Ideal Background: Candidates with experience in roles such as Customer Insight Analyst, Marketing Analyst, or Customer Satisfaction Analyst are encouraged to apply. While experience in the utilities industry is preferable, we welcome applicants from various sectors who demonstrate a strong understanding of customer dynamics. If you are a self-motivated problem solver with a passion for customer insights and a desire to make a meaningful impact, we would love to hear from you! Application Process: This role will be filled through a one-stage Teams chat interview. We're looking for someone who can take initiative and lead without extensive hand-holding. Join us in shaping the future of customer excellence! Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
