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customer service specialist biotechnology industry
Zenopa
Technical Sales Advisor
Zenopa Bar Hill, Cambridgeshire
Account information: We're a dynamic, fast-growing distributor of high-quality specialist products for life science research. From molecular biology reagents and chemicals to cutting-edge cell & gene therapy tools and biospecimens, we supply researchers at leading academic institutions and pioneering biotech firms across Europe and the US. Our mission? To accelerate scientific discovery by connecting researchers with breakthrough technologies-and to support them every step of the way. Role overview: This is more than just a sales role, it's a gateway into the heart of life science innovation. Based in our vibrant Cambridge office, you'll work closely with our Benelux field sales team, building relationships with researchers, helping shape purchasing decisions, and driving business growth. You'll be the go-to person for remote customer engagement, supporting the entire sales pipeline and making sure our customers receive outstanding service from first contact through to after-sales support. Key duties and responsibilities: Engage with Researchers: Respond to customer enquiries via phone and email, understand their research needs, and recommend solutions from our diverse product portfolio. - Drive Sales Growth: Support the full sales cycle-qualifying leads, quoting, and helping close deals. - Collaborate Across Teams: Be the crucial link between field sales, marketing, customer service, and business management. - CRM Mastery: Keep track of all leads and communications using HubSpot CRM to ensure no opportunity is missed. - Support Campaigns: Help deliver targeted marketing campaigns and product promotions. - Represent the Brand: Occasionally attend industry conferences, exhibitions, and trade shows. - Stay Ahead: Participate in regular training to build your scientific and commercial know-how. Person specification: A degree in a life sciences field (e.g., Biology, Biochemistry, Biotechnology). Strong communication skills and a customer-first attitude. A proactive mindset with a genuine interest in commercial life sciences. Comfortable working in a fast-paced environment with a collaborative team. Bonus: Experience with CRM systems (e.g., HubSpot) or a background in sales/support. Package Competitive base salary Hybrid working Bonus Scheme 22 days + bank holidays + Christmas Healthcare
Oct 08, 2025
Full time
Account information: We're a dynamic, fast-growing distributor of high-quality specialist products for life science research. From molecular biology reagents and chemicals to cutting-edge cell & gene therapy tools and biospecimens, we supply researchers at leading academic institutions and pioneering biotech firms across Europe and the US. Our mission? To accelerate scientific discovery by connecting researchers with breakthrough technologies-and to support them every step of the way. Role overview: This is more than just a sales role, it's a gateway into the heart of life science innovation. Based in our vibrant Cambridge office, you'll work closely with our Benelux field sales team, building relationships with researchers, helping shape purchasing decisions, and driving business growth. You'll be the go-to person for remote customer engagement, supporting the entire sales pipeline and making sure our customers receive outstanding service from first contact through to after-sales support. Key duties and responsibilities: Engage with Researchers: Respond to customer enquiries via phone and email, understand their research needs, and recommend solutions from our diverse product portfolio. - Drive Sales Growth: Support the full sales cycle-qualifying leads, quoting, and helping close deals. - Collaborate Across Teams: Be the crucial link between field sales, marketing, customer service, and business management. - CRM Mastery: Keep track of all leads and communications using HubSpot CRM to ensure no opportunity is missed. - Support Campaigns: Help deliver targeted marketing campaigns and product promotions. - Represent the Brand: Occasionally attend industry conferences, exhibitions, and trade shows. - Stay Ahead: Participate in regular training to build your scientific and commercial know-how. Person specification: A degree in a life sciences field (e.g., Biology, Biochemistry, Biotechnology). Strong communication skills and a customer-first attitude. A proactive mindset with a genuine interest in commercial life sciences. Comfortable working in a fast-paced environment with a collaborative team. Bonus: Experience with CRM systems (e.g., HubSpot) or a background in sales/support. Package Competitive base salary Hybrid working Bonus Scheme 22 days + bank holidays + Christmas Healthcare
SRG
Business Development Executive - Graduate
SRG Cambridge, Cambridgeshire
Title: Business Development Executive - Graduate Location: Cambridgeshire Salary: 27,000 - 30,000 per annum + benefits Term: Permanent SRG is working with a well-respected, global company who supply a huge range of speciality chemicals and pharmaceutical intermediates to a wide range of industries including pharmaceutical, biotechnology and academic institutions. With a genuine drive for innovation, they are now looking for a Chemistry graduate to join them as a Business Development Executive and drive sales of their products to facilitate cutting-edge research. Adopting a value-based sales approach, you will travel extensively across the UK and Europe, meeting customers to continually develop and grow customer relationships. This would be an amazing opportunity for a Chemistry graduate looking to utilise their degree outside the lab and pivot into a customer-facing, commercial role. Benefits: Multinational chemicals supplier with a strong focus on innovation and a small, dynamic commercial team where you can really make a difference. Lots of opportunities for international travel, generous annual bonus scheme (up to 10%), relocation package, Christmas shutdown, flexible working, annual salary reviews and free on-site parking. Role / Description Building existing customer relationships to ensure customer satisfaction and ultimately look to increase account spend Travelling approximately 50% of your time across the UK and Europe to visit customer sites Generating leads to identify new potential customers in your region Using a variety of methods to target the new potential UK & European customers Spending approx. 80% of your time managing existing accounts and 20% new business development Maintaining and updating the database to build a global customer pool Keeping abreast of product development & trends in specific industry and project areas Requirements Degree-level qualified (or equivalent) in Chemistry, Biochemistry, Natural Sciences, Forensic Science or a closely related subject Full, clean UK driving licence. Willing, able and excited to travel across the UK and Europe A proactive approach and drive to deliver exceptional customer service Excellent communication and interpersonal skills Fluent in English, both written and verbal - fluency in other European languages would be highly desirable but not essential If you would like to apply for this position, please use the link provided. Alternatively, please email a copy of your CV to For more information regarding this position or any others, please call Amy on (phone number removed). If you have a scientific background and this position is not relevant / suitable for you, please feel free to get in touch or visit (url removed) to view our other vacancies. SRG is the UK's number one recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors. As scientists ourselves, our specialist sector knowledge and our passion are second to none. It's this combination that makes us different. We're committed to providing outstanding temporary, contract and permanent career opportunities of all levels for our candidates and a comprehensive range of expert strategic recruitment services for our clients. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Oct 04, 2025
Full time
Title: Business Development Executive - Graduate Location: Cambridgeshire Salary: 27,000 - 30,000 per annum + benefits Term: Permanent SRG is working with a well-respected, global company who supply a huge range of speciality chemicals and pharmaceutical intermediates to a wide range of industries including pharmaceutical, biotechnology and academic institutions. With a genuine drive for innovation, they are now looking for a Chemistry graduate to join them as a Business Development Executive and drive sales of their products to facilitate cutting-edge research. Adopting a value-based sales approach, you will travel extensively across the UK and Europe, meeting customers to continually develop and grow customer relationships. This would be an amazing opportunity for a Chemistry graduate looking to utilise their degree outside the lab and pivot into a customer-facing, commercial role. Benefits: Multinational chemicals supplier with a strong focus on innovation and a small, dynamic commercial team where you can really make a difference. Lots of opportunities for international travel, generous annual bonus scheme (up to 10%), relocation package, Christmas shutdown, flexible working, annual salary reviews and free on-site parking. Role / Description Building existing customer relationships to ensure customer satisfaction and ultimately look to increase account spend Travelling approximately 50% of your time across the UK and Europe to visit customer sites Generating leads to identify new potential customers in your region Using a variety of methods to target the new potential UK & European customers Spending approx. 80% of your time managing existing accounts and 20% new business development Maintaining and updating the database to build a global customer pool Keeping abreast of product development & trends in specific industry and project areas Requirements Degree-level qualified (or equivalent) in Chemistry, Biochemistry, Natural Sciences, Forensic Science or a closely related subject Full, clean UK driving licence. Willing, able and excited to travel across the UK and Europe A proactive approach and drive to deliver exceptional customer service Excellent communication and interpersonal skills Fluent in English, both written and verbal - fluency in other European languages would be highly desirable but not essential If you would like to apply for this position, please use the link provided. Alternatively, please email a copy of your CV to For more information regarding this position or any others, please call Amy on (phone number removed). If you have a scientific background and this position is not relevant / suitable for you, please feel free to get in touch or visit (url removed) to view our other vacancies. SRG is the UK's number one recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors. As scientists ourselves, our specialist sector knowledge and our passion are second to none. It's this combination that makes us different. We're committed to providing outstanding temporary, contract and permanent career opportunities of all levels for our candidates and a comprehensive range of expert strategic recruitment services for our clients. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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