922 jobs found

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Colindale. As a Mercedes-BenzService Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Mercedes-BenzService Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

The FTA Officer will play a key role in managing and reconciling financial transactions within the property department of a not-for-profit organisation. This position is based in York and offers the opportunity to make a meaningful impact while working in a structured and supportive environment. Client Details This not-for-profit organisation operates within the property sector and is known for its commitment to delivering high-quality services to its community. As a medium-sized organisation, it values professional expertise and focuses on fostering a collaborative and efficient working environment. Description Manage, monitor, and recover outstanding debts from former tenants, including rent arrears, service charges, and repair costs. Negotiate affordable repayment plans and take appropriate action (including legal proceedings) to maximise income recovery. Trace former residents and maintain regular communication to pursue outstanding balances effectively Work collaboratively with housing officers, advisors, and external agencies to support residents and improve debt recovery outcomes. Provide customer-focused support by advising on debt, signposting to services, and handling sensitive cases with professionalism and empathy. Maintain accurate records, manage data systems, and prepare cases for legal action in line with policies and regulations. Profile A successful FTA Officer should have: A strong background in financial management, particularly within the property or not-for-profit sectors. Relevant qualifications in finance, accounting, or a related field. Proficiency in financial reporting and reconciliation processes. Familiarity with budgeting and financial planning tools. Excellent attention to detail and organisational skills. The ability to work collaboratively and communicate effectively with stakeholders. Knowledge of applicable financial regulations and compliance requirements. Job Offer Competitive salary ranging from £27,900 to £34,100 per annum. Opportunities to contribute to meaningful work within the not-for-profit sector. Supportive and collaborative working environment in York. Potential for professional development and growth within the property department. If you are looking for a rewarding FTC position as an FTA Officer in York, this could be the ideal opportunity for you. Apply now to join a dedicated team and make a difference in the not-for-profit industry.

Aftersales Manager (Premium Brand Wimbledon 75,000 OTE/annum We are currently recruiting for an experienced Aftersales Manager to join a well-established franchised car dealership in the Wimbledon area. This is an excellent opportunity for a driven and results-focused individual to lead a high-performing aftersales department and further develop their career within a reputable automotive business. The Role As Aftersales Manager, you will take full responsibility for the performance and profitability of the aftersales department. You will play a key role in delivering an outstanding customer experience while ensuring operational efficiency and strong financial results. You will lead, motivate, and develop a large team, ensuring all processes are effectively implemented and continuously improved to drive customer satisfaction and business success. Key Responsibilities Deliver departmental financial targets, budgets, and KPIs Drive workshop productivity, efficiency, and utilisation Oversee the Vehicle Health Check process and maximise upsell opportunities Increase sales of added-value products (service plans, extended warranties, etc.) Lead, coach, and develop your team in line with brand standards Ensure exceptional customer service is consistently delivered Maintain a safe and compliant working environment in line with Health & Safety regulations Monitor performance data and implement improvements where needed About You Minimum 2 years' experience in a similar Aftersales Manager role within a franchised dealership Proven track record of delivering strong financial and operational performance Strong leadership skills with the ability to inspire and lead by example Customer-focused mindset with a passion for delivering excellence Analytical and detail-oriented, with the ability to use data to improve processes Excellent communication and organisational skills Flexible and adaptable leadership style What's on Offer Competitive basic salary with strong OTE potential up to 75,000 Company car Performance-related bonus scheme Private Health Insurance Access to employee discounts (Perks at Work) Ongoing training and career progression opportunities Supportive and professional working environment Candidates must be eligible to work in the UK without restriction. Please visit our website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner BMW Motorrad Stevenage. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW Motorrad to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Volvo Preston. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Volvo to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Our client, an expanding and progressive dealership are looking to recruit an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations. Overview of role: The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us. Key Responsibilities of the Service Advisor Deliver exceptional customer service by understanding customer needs and expectations. Manage service appointment scheduling and vehicle check-in processes effectively. Liaise with technicians and service teams to provide accurate time estimates and repair details to customers. Handle customer inquiries and provide expert advice on service and repair options. Ensure all documentation is complete and accurate, and maintain customer records meticulously. Ideal Candidate Profile We are searching for a candidate who has: Proven experience in a service advisor role within a busy, fast-paced automotive department Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers Proficiency in using CRM and service management software A proactive approach to problem-solving and a keen attention to detail Dedication to maintaining high standards of customer satisfaction and service excellence Benefits Salary £28000 per annum - £35,000 OTE Company Salary Sacrifice Pension Scheme Employee Discounts Additional Holiday entitlement with length of service Excellent progression opportunities

Location: Milton Keynes Salary: £28,000 - £30,000 (DOE) Bonus: £120 p/month for hitting target £250 p/month for exceeding target Working Pattern: Fully on-site for the first week, then hybrid (3 days office / 2 days home) Hours: 09:00 - 17:30, Monday to Friday Key Date: Interview Day: Thursday 25th June (Afternoon - On-site - must be available) CCP are partnering with a growing Fintech organisation seeking customer-focused individuals who are passionate about delivering exceptional service. This is a fantastic opportunity to join an innovative business where your contribution will genuinely make an impact. Alongside a competitive salary and bonus structure, the business offers clear career progression opportunities, ongoing development, and regular salary reviews to support your long-term growth. As a Customer Service & Claims Advisor, you'll play a key role in the customer journey - managing enquiries, handling claims, and ensuring every interaction is delivered with professionalism, empathy, and efficiency. Key Responsibilities Deliver outstanding customer service across all interactions Manage customer claims from initial enquiry through to resolution Handle queries with empathy, accuracy, and efficiency Build rapport with customers to achieve positive outcomes Maintain high attention to detail when processing information What We're Looking For Proven experience in a customer service role Strong resilience and ability to thrive in a fast-paced environment Excellent influencing and communication skills High attention to detail A genuine passion for helping customers Benefits Monthly bonus: £120 for hitting targets, £250 for exceeding targets Clear career progression pathways and internal opportunities Ongoing training and development to support career growth Annual salary review 25 days annual leave + bank holidays (increasing by 1 day per year of service) Incentive trips abroad for top performers Life insurance Company pension scheme Referral and wellness programmes If you're looking to join a forward-thinking company where customer experience is a priority, and where you can develop your career and progress long-term, we'd love to hear from you. This role is being managed by Dan Bryant at CCP. If you have the relevant experience and would like to be considered, please apply online. CCP aims to respond to all applications within 72 hours.

Company description: SGB Job description: Customer Service Advisor - Thirsk Working Hours: Rotating shift pattern Monday - Friday, Week 1: 07:00 - 14:30, Week 2: 09:30 - 18:00 with 1 in 2 Saturdays 08:00 - 12:00. Salary from £27,295 plus an excellent benefits package, including: In-house training provided to support career progression 25 days holiday + public holidays which increases with service Competitive employer pension Discounts on major retail outlets, including groceries 4x basic salary life insurance Eligibility to receive an annual 'Company Success Payment' We have an exciting opportunity for a motivated individual to join our team at Thirsk. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work. We will also seek to work with you to develop your knowledge and understanding of our Parts department, enabling you to provide support when required. Key Responsibilities: Meet and greet all customers on arrival in a professional and friendly manner. Manage day to day administrative tasks confidently and efficiently. Use initiative and be comfortable working as an individual. Plan, schedule, and coordinate work. Create and process job cards, checking for existing work in progress. Check account detail, available credit and obtain relevant authorisation. Provide timely updates to our customers. Agree timescales for unscheduled work and follow through to completion. If you are interested in this exciting opportunity, please apply today. Next steps: If you like the sound of this position, please apply today. A member of the Scania Recruitment team will contact you to discuss your application. If you are successful at that stage, you will be invited to have a conversation with the hiring manager. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we'll be happy to discuss these with you.

Contact Centre Advisor Croydon office location with Hybrid working £28,675 per annum plus Civil Service Pension Permanent, Full-Time At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system-playing a vital role in strengthening retirement security nationwide. We're looking for a Contact Centre Advisor to join our award-winning contact centre team. This is a great opportunity to build a career with us, supporting members when they need clear, helpful and reassuring guidance. Our contact centre is central to the work of the PPF. As the first point of contact for many of our members, you'll play an important role in providing an excellent service and helping people understand their pension arrangements. Every call is different, and you'll support members with a range of queries, some of which may come at confusing, difficult or challenging times. This isn't a scripted role. You'll need to listen carefully, show empathy and explain sometimes complex information in a clear, calm and professional way. You'll be confident speaking to people over the phone and able to adapt your communication style to suit different situations. From day one, you'll receive full training on the PPF's pension schemes and the systems you'll use in the role. Once you're established in the contact centre, you'll also have opportunities to develop your career in different directions. Previous colleagues have moved into areas such as pensions administration, training and quality assurance, customer resolutions and fraud investigation. Unlike many contact or call centres, we operate Monday to Friday only. We currently work across two shift patterns: 08:45 to 16:45 and 09:30 to 17:30. Once you're competent in the role, you'll also be able to work in a hybrid way, combining time at home with time in our Croydon office. This helps support a positive work-life balance. To apply, you'll need recent contact centre experience, or customer service experience that has been mainly delivered by telephone. You'll also need GCSE Maths and English, or equivalent, at Grade 4/C or above. Experience in financial services would be beneficial, but it isn't essential. We'll consider full-time applications as well as applicants looking for part-time hours across five days per week. We may also consider a job share arrangement. Sound like you? Apply now. In return for your skills, experience and commitment we'll give you a challenging role within a business where you'll get the support you need to develop your career. We'll also give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here. No agencies please Role closes: Wednesday 8th July

Customer Support Advisor Burnley £12.71 - £14.27 per hour Temporary (6-12 months), 37.5 hours per week Mpeople Recruitment are seeking a Customer Support Advisor to join a busy team in Burnley. This role involves handling customer enquiries, resolving issues, and providing a high level of service in a fast-paced environment. Key Duties: Answer inbound calls and handle customer enquiries Resolve issues and provide clear advice Process payments and update customer records Monitor account alerts and contact customers as needed Support basic troubleshooting and problem-solving Maintain accurate system updates and documentation Skills & Experience: Previous customer service or contact centre experience Strong communication and IT skills Good attention to detail and organisation Ability to work under pressure and meet targets Professional and customer-focused approach Hybrid working available after training (3 days in office). DBS required. If you do not hear within 5 days, please assume your application was unsuccessful.

Trainee Contact Centre Advisor - Apprenticeship Croydon office location with hybrid working Salary: £23,500 per annum plus Civil Service Pension Full-Time, 18 month FTC At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system-playing a vital role in strengthening retirement security nationwide. We are looking for a motivated and enthusiastic individual to join our Contact Centre team as a Trainee Contact Centre Advisor within an apprenticeship. This is an excellent opportunity to begin a career in customer service while working towards the Customer Service Practitioner Apprenticeship (Level 2). As part of this programme, you will gain hands-on experience supporting our members and developing the skills needed to deliver an excellent customer experience. Throughout the apprenticeship, you will support the team by responding to customer enquiries across a range of channels, including telephone, email and written correspondence. You will provide clear and accurate information, ensuring customers are treated fairly, courteously and with empathy at all times. You will learn how to handle enquiries efficiently and consistently, maintain accurate records and work in line with all PPF policies, procedures and standards. This role will help you develop the confidence and capability to put customers at the heart of everything you do. We are looking for someone who is eager to start their career or change their career and is motivated to learn and develop. You will have a positive attitude, a strong willingness to build new skills and a genuine interest in customer service. You should be reliable, professional and able to work well as part of a team, with good communication skills and a desire to provide a helpful and supportive service. No prior experience is required; just commitment, enthusiasm and a proactive approach to learning. In return, you will gain a nationally recognised Level 2 qualification, valuable practical experience in a professional contact centre environment and ongoing support from experienced colleagues. This is a great opportunity to build a strong foundation for a long-term career. Sound like you? Apply now. In return for your skills, experience and commitment we'll give you a challenging role within a business where you'll get the support you need to develop your career. We'll also give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here. No agencies please Role closes: 8th July

My high performing local authority is looking to recruit an Interim Head of Revenues and Benefits to lead and develop it's large team as well as overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Council's Corporate Fraud Team. This is a senior leadership role with a strong focus on the Collection Fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role Lead and manage the Council's Revenues and Benefits service, overseeing c90 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and Corporate Fraud. Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax and Business Rates. Oversee the administration and delivery of Housing Benefits and Local Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. Oversee the administration of discretionary schemes including housing payments and council tax 13a (1) (c) hardship payments and business rate reliefs. Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. Proven experience leading large, multi-disciplinary teams and delivering high-performing services. Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. Demonstrable experience improving collection rates, service performance and customer outcomes. Strong financial acumen with experience managing large budgets, forecasting and audit processes. Experience managing complex stakeholder relationships, including senior leadership, members and external partners. Excellent leadership, communication and strategic thinking skills. Ability to drive service transformation, innovation and continuous improvement. This is an interim role with a rate of £550 to £650 a day inside IR35. The role offers hybrid working arrangements with 1 day a month needed in the office.

Commercial Executive Annual Salary: To be discussed Location: Kingston Job Type: Full-time We are seeking a Charter Executive to drive the growth of our clients services. This role is crucial for proactive business development, client engagement, and revenue generation. The ideal candidate will have a strong background in aviation logistics, exceptional communication skills, and a results-oriented mindset. Day-to-day of the role: Identify, target, and convert new business opportunities within the cargo charter market. Conduct regular in-person visits to clients, freight forwarders, and brokers to build relationships and uncover needs. Achieve and exceed business development KPIs, including qualified leads, meetings, proposals submitted, and deals closed. Manage incoming charter enquiries, prepare competitive quotations, and support contract negotiation. Collaborate with the Charter Team to implement strategic sales initiatives and grow market share. Maintain an up-to-date understanding of aircraft availability, pricing structures, and competitor activity. Act as a trusted advisor to clients, ensuring professional and timely communication. Build and maintain strong relationships to encourage repeat business and referrals. Represent the company in client meetings, industry events, and business forums. Log all business development activities, client interactions, and sales pipeline updates in Salesforce CRM. Prepare and present regular sales reports and performance insights to the Head of Charter. Use Salesforce to track deal progress, forecast opportunities, and analyse sales performance trends. Coordinate with internal operations for the smooth transition of confirmed charters. Ensure client handovers are clear and documentation is accurately prepared. Provide support on key operational points when required but focus primarily on commercial delivery. Maintain accurate sales records, contracts, and correspondence in line with internal and regulatory requirements. Ensure compliance with aviation, contractual, and ethical standards in all client dealings. Required Skills & Qualifications 1-2 years' experience in air cargo charter, freight forwarding, or a commercial logistics/sales role. Proven experience in business development and client acquisition, preferably within the aviation or logistics sectors. Familiarity with Salesforce or other CRM systems for sales tracking and reporting. Knowledge of aircraft types and charter operations (widebody experience is a plus). Strong presentation, negotiation, and relationship-building skills. Ability to manage multiple leads and travel frequently for client visits. Values & Behaviours Sales-Focused: Driven to achieve and exceed business targets. Customer-Oriented: Committed to delivering value and long-term client satisfaction. Accountable: Takes ownership of actions, reporting, and follow-through. Proactive: Continuously seeks new commercial opportunities. Collaborative: Works well within a team and shares knowledge freely. Professional: Represents the company with integrity and enthusiasm. Data-Literate: Comfortable using CRM tools and interpreting sales metrics. To apply for this Charter Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Customer Experience Executive Birmingham Hybrid Working About the Business We are a fast-growing consumer brand operating at the intersection of beauty, wellness and nutrition. With a highly engaged customer community and subscription-led model, delivering exceptional customer experiences is central to our continued success. As we scale, we are investing heavily in customer experience, AI-powered support and self-service capabilities. This is an exciting opportunity to join a business that is transforming how customers access support, combining innovative technology with a genuinely customer-first approach. The Opportunity We're looking for a Customer Experience Executive to help shape and optimise the customer journey across multiple touchpoints. This role will focus on creating and maintaining customer support content, improving self-service experiences, supporting AI-powered customer service tools and using customer insights to drive continuous improvement. Working closely with Customer Services, Marketing, Product, Brand and Technology teams, you'll play a key role in ensuring customers receive clear, accurate and engaging support while helping the business improve efficiency through automation and knowledge management. This is an excellent opportunity for someone who enjoys content creation, customer experience optimisation, data-driven decision making and emerging technologies such as AI. What You'll Be Doing Knowledge Base & Self-Service Create, maintain and optimise customer-facing help centre and knowledge base content Develop clear, engaging support articles aligned to the brand's tone of voice Ensure customer information remains accurate, relevant and easy to navigate Identify opportunities to improve self-service journeys and reduce customer effort Work closely with Customer Services teams to understand common customer queries and pain points Support initiatives aimed at increasing self-service adoption and reducing support volumes AI & Customer Support Automation Support the ongoing development and optimisation of AI-powered customer support tools Review automation performance and identify opportunities for improvement Help refine chatbot and conversational AI experiences Ensure AI knowledge sources remain accurate and up to date Contribute to the evolution of customer support automation and best practice Customer Insights & Continuous Improvement Analyse customer conversations, feedback and behavioural trends Monitor key customer experience metrics and identify improvement opportunities Produce regular reporting on self-service, automation and customer experience performance Use customer insights to recommend enhancements to customer journeys and support processes Projects & Business Change Support customer readiness for campaigns, product launches and business initiatives Ensure customer support content and communications are prepared ahead of launches Contribute to customer experience improvement projects across the business Help Customer Services teams adapt successfully to new products, services and processes Stakeholder Collaboration Partner with teams across Customer Services, Marketing, Product, Brand and Technology Share customer insights and recommendations with stakeholders Champion customer-first thinking across the organisation What Success Looks Like Within your first 12 months, you will have: Built and maintained a comprehensive customer knowledge base that supports customers, advisors and AI-powered support tools Improved customer self-service engagement and resolution rates Enhanced the quality and effectiveness of AI-driven customer support Established meaningful reporting and insight frameworks to measure CX performance Successfully supported new product launches and customer initiatives Become a trusted partner across the business for customer experience improvements About You We're looking for someone who is passionate about creating great customer experiences and enjoys solving problems through content, data and technology. You'll ideally have: Experience in Customer Experience, Customer Service Operations, Customer Success or a similar customer-focused role Excellent written communication and content creation skills Experience managing help centre, knowledge base or customer support content Strong organisational skills with excellent attention to detail The ability to manage multiple priorities and projects simultaneously Strong stakeholder management and communication skills A proactive, customer-first mindset Nice to Have Experience working with AI-powered customer support platforms or chatbot technologies Experience within eCommerce, subscription or direct-to-consumer environments Knowledge of customer journey mapping and self-service optimisation Experience supporting product launches or business change projects Familiarity with customer service platforms such as Gorgias, Zendesk or Intercom What's on Offer Hybrid working model Opportunity to shape customer experience strategy within a growing business Exposure to AI, automation and emerging customer support technologies Collaborative and fast-paced environment Excellent career development opportunities as the business continues to scale At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Optical Advisor - Saffron Walden Is it time for an exciting new challenge? We are looking for a Full or Part Time Optical Advisor based in Saffron Walden, which is a picturesque, medieval town in North West Essex.This vibrant destination offers a perfect bend of heritage, culture and countryside tranquillity. Experience within an opticians is essential. The Role Meeting and greeting customers offering excellent customer service Performing pre-screening eye health checks Ensuring a smooth and friendly handover to the optometrist Dispensing glasses Frame repairs and adjustments. Lens changes Administration duties This store doesn't just offer a exceptional working environment but also has the following: Generous salary Bonus scheme Progression Pension Scheme Great supportive Directors To apply for this role, you will need previous optical experience. For further information, or to express your interest, please contact Lunaria Recruitment

Temp Life Science Customer Service Administrator Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project. This exciting Customer Service position would be an ideal step for a Life Science graduate who is looking to make a transition into an office-based role. The successful candidate will have a relevant Life Science background and degree with a strong knowledge of Microsoft Excel. Hybrid working (8 days per month in Office) Office based in Canary Wharf £14.20ph 37 hours per week (Monday to Friday) 4 - 6 months temporary An amazing benefits package includes: Weekly pay every Friday Easy timesheet accessibility with mobile support Up to 29 days annual leave Perks at work and discount schemes for all major retailers and over 150 high street stores Access to free eye-care vouchers and discounts towards glasses for VDU purposes Access to well-being platforms FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service Temp of the Month awards Dedicated consultant to support your job search and offer expert interview tips Duties of the role: Being the first point of contact, providing consistently good customer service through a variety of channels and services This role is within a fast-paced target driven environment where you will play a key role in resolving customer queries at first contact including logging and monitoring queries Ensuring high levels of customer service are provided in all interactions with both internal and external customers Taking ownership to monitor and follow up where enquiries remain unresolved working to fix any identified issues within agreed timescales and escalating where appropriate Responsible for a wide range of simple to complex queries Working with staff at all levels to escalate queries and seek their expertise and guidance Responsible for collating input from colleagues to provide responses Ensure all systems and resources are used effectively to help process customer enquiries and accurately maintain all records in a consistent manner Able to manage fluctuations in workload Establish, develop and maintain effective working relationships with colleagues Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Account Manager Industry - IT Managed Services 30,000 - 35,000 basic + Uncapped Commission (OTE 50,000) Permanent Hybrid - 3 days per week in the London office Are you an experienced Account Manager who enjoys building lasting client relationships and spotting opportunities to grow accounts? We're recruiting on behalf of one of the UK's leading Managed Service Providers, looking to add an ambitious Account Manager to their growing commercial team. Whether you've built your career within IT or you're bringing a fresh perspective from another industry, we'd love to hear from people who know how to manage customers, identify opportunities and deliver an outstanding client experience. You'll inherit an established portfolio of around 100 business customers, giving you the opportunity to strengthen relationships, maximise account value and become a trusted advisor to your clients. What you'll be doing Managing a portfolio of approximately 100 existing mid-market clients Building trusted relationships with key stakeholders across each account Identifying opportunities to upsell and cross-sell managed services and technology solutions Holding regular customer reviews to understand business goals and ensure clients receive maximum value Producing account plans and working proactively to grow revenue across your customer base Working closely with internal technical, delivery and customer success teams to ensure a first-class customer experience Negotiating commercial agreements and renewals Keeping CRM records accurate, maintaining forecasts and managing your sales pipeline Staying aware of market trends and competitor activity to identify new opportunities What we're looking for We're looking for someone who enjoys working with customers and has a genuine passion for developing long-term relationships. You'll ideally have: Experience in an Account Management, Customer Success or Client Relationship role A commercial mindset with the ability to identify growth opportunities Excellent communication and relationship-building skills Confidence managing multiple customer accounts simultaneously Strong organisational skills and attention to detail Experience using CRM systems and Microsoft Office IT or Managed Services experience would be an advantage, but it's by no means essential. We're equally interested in people from other sectors who can bring fresh ideas, a consultative approach and a track record of delivering excellent customer service. What's on offer? 30,000- 35,000 basic salary Uncapped commission with realistic earnings of up to 15,000+ Hybrid working (3 days in the London office) Opportunity to join one of the UK's leading Managed Service Providers Excellent career progression and ongoing development Supportive, collaborative team environment Interested? Apply today to find out more. We'd be happy to discuss the role, the business and the package in more detail. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Work Hours: 37 Hours per Week Working hours: Full time - 37 hours per week Schedule type: Hybrid working - 6 months office based (whist training) / After expected office days 2-3 days per week, however this is dependent on business needs The Role: Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Housing Coordinator, you'll join a forward-thinking customer service team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. What you'll be doing? In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Resolve complex customer issues by acting as the escalation point for Tier 1 and Tier 2 Advisors, ensuring timely and accurate solutions to maintain high satisfaction. Deliver accurate and efficient processing of key administrative tasks, including mutual exchanges, trust dwelling improvement forms, subject access requests (SARs), garage sign-ups and terminations, direct debit setups, company-wide emails, post, social media queries, and key returns. Provide expert advice and case management for complex rent, tenancy, and repairs queries, ensuring issues are resolved at the earliest opportunity. Ensure timely requests to Local Authority partners for nominations to vacant homes to minimise void. Produce timely reports to Local Authority Partners on voids and lettings. Manage and review the specialist housing lists, (Management Move, Under Occupied and Regeneration Housing Lists) to ensure policy compliancy in relation to general lettings. What we're looking for? We're looking for someone with: Proven experience in a customer service or contact centre role, ideally within a regulated sector (e.g., housing, utilities, finance). Experience managing escalated or complex customer queries to successful resolution. Strong understanding of tenancy processes, repairs workflows, and rent account management. Familiarity with data protection requirements, including handling Subject Access Requests (SARs). Ability to process and manage multiple administrative tasks accurately and efficiently. Excellent communication skills (verbal and written) with the ability to handle sensitive and complex issues empathetically. Strong problem-solving and decision-making skills to resolve escalations effectively. Ability to mentor, train, and coach colleagues to improve team capability. Proficiency in CRM systems (preferably Microsoft Dynamics). Proactive in identifying issues and suggesting solutions for continuous improvement. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. What Raven will offer in return? To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1) Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2) Telephone Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3) Assessment Centre Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates: 15th, 16th or 17th June 2026 This is the final stage of the selection process and will determine the outcome of your application. 4) Feedback Feedback will be provided following the Assessment Centre stage. Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer. Further information: As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

We are seeking a motivated Helpdesk Advisor to join a temporary role in the energy & natural resources sector. This position involves providing exceptional customer service and resolving inquiries efficiently in a fast-paced environment. Client Details This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence. Description Respond promptly to customer inquiries via phone, email, and other communication channels. Schedule and manage appointments for customer service operations. Communicate with customers to confirm and update bookings. Coordinate with internal teams to ensure timely service delivery. Maintain accurate records of schedules and customer interactions. Respond to scheduling queries and resolve any issues promptly. Optimise scheduling to maximise operational efficiency. Ensure compliance with company policies and industry standards. Provide administrative support to the customer service department as needed. Profile A successful Helpdesk Advisor should have: Previous experience in customer service or a related role. Strong communication and interpersonal skills. The ability to manage multiple tasks and prioritise effectively. A proactive and solution-focused approach to problem-solving. Proficiency in using customer service software and tools. Attention to detail and accuracy in handling customer information. Job Offer 3 month temporary opportunity with the possibility of going perm Weekly pay Free on-site parking Immediate start