We are currently recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis for an immediate start. This is a fantastic opportunity for an experienced IT professional to join the business at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst also leading a small team of 2. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function. Longer term this is a permanent position and something that will be recruited for, meaning the person in this role could put themselves in the drivers' seat to be considered for that and first choice! But equally, if you're just free and looking to support the team for a few months, that'd be extremely helpful and of suit too. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm, with an hours break, a 35 hour working week in total. The salary on offer for this position is 43,000 - 48,000 depending on experience, so on a temp basis this would be weekly pay and a day rate of 165 to 185 + holiday pay. Duties: Line managing, mentoring and developing two IT Support Analysts. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Overseeing helpdesk activity and ensuring tickets and tasks are managed effectively. Acting as the senior technical escalation point for complex IT issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments. Experience supporting business-critical systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Experience supporting ERP systems would be advantageous, particularly Business Central. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 27, 2026
Contractor
We are currently recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis for an immediate start. This is a fantastic opportunity for an experienced IT professional to join the business at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst also leading a small team of 2. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function. Longer term this is a permanent position and something that will be recruited for, meaning the person in this role could put themselves in the drivers' seat to be considered for that and first choice! But equally, if you're just free and looking to support the team for a few months, that'd be extremely helpful and of suit too. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm, with an hours break, a 35 hour working week in total. The salary on offer for this position is 43,000 - 48,000 depending on experience, so on a temp basis this would be weekly pay and a day rate of 165 to 185 + holiday pay. Duties: Line managing, mentoring and developing two IT Support Analysts. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Overseeing helpdesk activity and ensuring tickets and tasks are managed effectively. Acting as the senior technical escalation point for complex IT issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments. Experience supporting business-critical systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Experience supporting ERP systems would be advantageous, particularly Business Central. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Equity Derivatives Lifecycle Management Analyst Are you ready to take your career to the next level in the exciting world of equity derivatives? Our client, a leading organisation in the financial services sector, is on the lookout for an enthusiastic and detail-oriented Equity Derivatives Lifecycle Management Analyst. This is a fantastic opportunity to support a growing Structured Notes business and engage with Corporate Actions that span equity-linked and cross-asset derivative payoffs for investors worldwide! Start ASAP, pay 380 per day via umbrella, hours Monday-Friday 40 hours per week, duration until July 2027, location Belfast. Key Responsibilities: Provide analytical and administrative support to Front Office Sales and Trading. Validate Front Office calculations on structured trades to ensure accuracy and completeness. Capture and process corporate action events, keeping all stakeholders informed. Maintain position records in collaboration with trading desk assistants. Identify opportunities for process improvements and enhance client service. Oversee performance metrics, defining and tracking KPIs and SLAs. Conduct discovery and due diligence activities to resolve complex client queries. Qualifications: Strong experience in an Equity Derivative role. Subject Matter Expert in derivatives, particularly Structured Notes. Proven project management abilities. Excellent communication skills, both written and verbal. Attention to detail and problem-solving skills. Why Join Us? Be part of a dynamic team in a fast-paced environment. Contribute to innovative projects that shape the future of finance. Enjoy the thrill of managing multiple trade flows and enhancing client experiences. If you're ready to embrace a challenge and make a meaningful impact, we want to hear from you! Apply today and embark on an exciting journey with our client. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 25, 2026
Seasonal
Equity Derivatives Lifecycle Management Analyst Are you ready to take your career to the next level in the exciting world of equity derivatives? Our client, a leading organisation in the financial services sector, is on the lookout for an enthusiastic and detail-oriented Equity Derivatives Lifecycle Management Analyst. This is a fantastic opportunity to support a growing Structured Notes business and engage with Corporate Actions that span equity-linked and cross-asset derivative payoffs for investors worldwide! Start ASAP, pay 380 per day via umbrella, hours Monday-Friday 40 hours per week, duration until July 2027, location Belfast. Key Responsibilities: Provide analytical and administrative support to Front Office Sales and Trading. Validate Front Office calculations on structured trades to ensure accuracy and completeness. Capture and process corporate action events, keeping all stakeholders informed. Maintain position records in collaboration with trading desk assistants. Identify opportunities for process improvements and enhance client service. Oversee performance metrics, defining and tracking KPIs and SLAs. Conduct discovery and due diligence activities to resolve complex client queries. Qualifications: Strong experience in an Equity Derivative role. Subject Matter Expert in derivatives, particularly Structured Notes. Proven project management abilities. Excellent communication skills, both written and verbal. Attention to detail and problem-solving skills. Why Join Us? Be part of a dynamic team in a fast-paced environment. Contribute to innovative projects that shape the future of finance. Enjoy the thrill of managing multiple trade flows and enhancing client experiences. If you're ready to embrace a challenge and make a meaningful impact, we want to hear from you! Apply today and embark on an exciting journey with our client. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Infrastructure Analyst Gloucester Overview The client provides end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. The company also supports clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply They are seeking to appoint an Infrastructure Analyst to join our expanding technical team. This is a hands-on, customer-facing role where you will act as a key point of contact for our managed service clients. You will be responsible for handling incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will be expected to work independently when required, managing your workload in an organised and efficient manner. As an Infrastructure Analyst, you will communicate regularly with both internal stakeholders and managed service clients. You will play a key role in supporting the wider service desk team, using strong problem-solving skills to diagnose and resolve technical issues. The role is based in our Gloucester office, with occasional travel to customer and data centre sites across the UK. Key Responsibilities The key responsibilities for this role include: Acting as a second line support engineer for managed service clients. Logging, managing, and resolving incidents and service requests within agreed service levels. Troubleshooting issues across end-client servers, networks, and cloud platforms. Providing remote and occasional on-site support to clients. Escalating more complex issues to senior engineers where required. Ensuring the successful management, support, and maintenance across the entire Cloud infrastructure platform (compute, network, storage). Instigate and orchestrate changes to both Client side and the Cloud infrastructures, in line with the companies and client specific change control processes. Facilitate and contribute to the delivery of technical projects and work packages for the company and its clients. Comply with all company and ISO policies, audit, and legal requirements such as Health & Safety, Data Protection Act, etc. Experience The Infrastructure Engineer should have demonstrable experience of use and support of the following systems and platforms: A strong customer service mindset with clear communication skills A logical and methodical approach to troubleshooting A willingness to learn and develop into a broader infrastructure role The ability to manage workload and prioritise effectively A positive, proactive attitude within a team environment It would also be beneficial to have some experience of the following: Backup technologies (Veeam/Arcserve) VMware ESXi Microsoft Hyper-V HaloPSA Anti-virus technologies (Sophos) Web and E-mail Security (Mimecast) PRTG Monitoring Datto RMM Multi-factor authentication Windows technologies (Server/AD/ADFS/GPO) SAN Technologies (HPE/Seagate/Dell) Microsoft Office 365 If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply For more information, please contact Giles Churchill at Amida
Jun 24, 2026
Full time
Infrastructure Analyst Gloucester Overview The client provides end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. The company also supports clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply They are seeking to appoint an Infrastructure Analyst to join our expanding technical team. This is a hands-on, customer-facing role where you will act as a key point of contact for our managed service clients. You will be responsible for handling incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will be expected to work independently when required, managing your workload in an organised and efficient manner. As an Infrastructure Analyst, you will communicate regularly with both internal stakeholders and managed service clients. You will play a key role in supporting the wider service desk team, using strong problem-solving skills to diagnose and resolve technical issues. The role is based in our Gloucester office, with occasional travel to customer and data centre sites across the UK. Key Responsibilities The key responsibilities for this role include: Acting as a second line support engineer for managed service clients. Logging, managing, and resolving incidents and service requests within agreed service levels. Troubleshooting issues across end-client servers, networks, and cloud platforms. Providing remote and occasional on-site support to clients. Escalating more complex issues to senior engineers where required. Ensuring the successful management, support, and maintenance across the entire Cloud infrastructure platform (compute, network, storage). Instigate and orchestrate changes to both Client side and the Cloud infrastructures, in line with the companies and client specific change control processes. Facilitate and contribute to the delivery of technical projects and work packages for the company and its clients. Comply with all company and ISO policies, audit, and legal requirements such as Health & Safety, Data Protection Act, etc. Experience The Infrastructure Engineer should have demonstrable experience of use and support of the following systems and platforms: A strong customer service mindset with clear communication skills A logical and methodical approach to troubleshooting A willingness to learn and develop into a broader infrastructure role The ability to manage workload and prioritise effectively A positive, proactive attitude within a team environment It would also be beneficial to have some experience of the following: Backup technologies (Veeam/Arcserve) VMware ESXi Microsoft Hyper-V HaloPSA Anti-virus technologies (Sophos) Web and E-mail Security (Mimecast) PRTG Monitoring Datto RMM Multi-factor authentication Windows technologies (Server/AD/ADFS/GPO) SAN Technologies (HPE/Seagate/Dell) Microsoft Office 365 If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply For more information, please contact Giles Churchill at Amida
Service Desk Analyst - Up to £36K PA - Poole - Hybrid (4 DPW On-Site) Location: Poole - Hybrid (4DPW On-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who combines strong technical capability with a genuine passion for customer service. You'll take ownership of issues, enjoy solving problems and have a proactive approach to service delivery, stakeholder engagement and continual service improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager, Product Managers and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support, service reporting and operational improvement responsibilities. You'll be involved in customer onboarding activities, service monitoring, problem management, reporting and supporting the delivery of high-quality services across a portfolio of bespoke software solutions. The successful candidate will help ensure service performance remains aligned to customer expectations and SLAs while identifying opportunities to enhance processes, improve operational efficiency and deliver an exceptional customer experience. Key Duties: Manage and progress incidents, problems and service requests through to resolution Take ownership of problem records, ensuring long-standing issues are driven through to completion Support customer onboarding activities and project implementations Assist with change management and release management processes Manage and maintain service monitoring solutions Carry out capacity planning and trend analysis activities Produce, review and present customer-facing service reports Support the prioritisation of live defects and operational issues Validate and communicate software release notes to customers Work proactively with technical teams to ensure service availability and performance Conduct quality reviews of operational service activities Work closely with Product Managers to represent customer concerns and business impact Support delivery of non-functional customer requirements within an operational setting Manage and drive customer actions through to successful completion Contribute to continual service improvement initiatives Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role Experience working within an ITIL-based environment Experience operating against customer SLAs Strong customer service and stakeholder management skills Excellent written and verbal communication skills Strong Microsoft Office skills, including Excel, Outlook and Word Ability to explain technical concepts to non-technical users Strong organisational skills and attention to detail Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience Experience within a software development or SaaS environment Jira and/or Zendesk experience Experience with incident, problem and change management processes Experience using monitoring tools BI or reporting tool experience Experience supporting service reporting, capacity planning or trend analysis Supplier or vendor management experience Experience supporting software releases Knowledge of JavaScript or another Scripting language To apply for Service Desk Analyst Permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Jun 22, 2026
Full time
Service Desk Analyst - Up to £36K PA - Poole - Hybrid (4 DPW On-Site) Location: Poole - Hybrid (4DPW On-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who combines strong technical capability with a genuine passion for customer service. You'll take ownership of issues, enjoy solving problems and have a proactive approach to service delivery, stakeholder engagement and continual service improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager, Product Managers and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support, service reporting and operational improvement responsibilities. You'll be involved in customer onboarding activities, service monitoring, problem management, reporting and supporting the delivery of high-quality services across a portfolio of bespoke software solutions. The successful candidate will help ensure service performance remains aligned to customer expectations and SLAs while identifying opportunities to enhance processes, improve operational efficiency and deliver an exceptional customer experience. Key Duties: Manage and progress incidents, problems and service requests through to resolution Take ownership of problem records, ensuring long-standing issues are driven through to completion Support customer onboarding activities and project implementations Assist with change management and release management processes Manage and maintain service monitoring solutions Carry out capacity planning and trend analysis activities Produce, review and present customer-facing service reports Support the prioritisation of live defects and operational issues Validate and communicate software release notes to customers Work proactively with technical teams to ensure service availability and performance Conduct quality reviews of operational service activities Work closely with Product Managers to represent customer concerns and business impact Support delivery of non-functional customer requirements within an operational setting Manage and drive customer actions through to successful completion Contribute to continual service improvement initiatives Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role Experience working within an ITIL-based environment Experience operating against customer SLAs Strong customer service and stakeholder management skills Excellent written and verbal communication skills Strong Microsoft Office skills, including Excel, Outlook and Word Ability to explain technical concepts to non-technical users Strong organisational skills and attention to detail Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience Experience within a software development or SaaS environment Jira and/or Zendesk experience Experience with incident, problem and change management processes Experience using monitoring tools BI or reporting tool experience Experience supporting service reporting, capacity planning or trend analysis Supplier or vendor management experience Experience supporting software releases Knowledge of JavaScript or another Scripting language To apply for Service Desk Analyst Permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Jun 22, 2026
Full time
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
IT Support AnalystCambridge (On-Site) £30,000 REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while working in a collaborative and supportive environment. The Role As an IT Support Analyst, you will be responsible for delivering high-quality helpdesk and technical support services to staff across multiple offices. While your primary focus will be supporting colleagues based in Cambridge, you will also provide remote support to staff in other UK locations and occasionally travel to these offices. Key Responsibilities: Deliver first-line IT support and respond to user queries promptly. Monitor, log, and process up to 100 service desk tickets per week. Perform routine maintenance, testing, and asset management for hardware and software. Assist with installation, upgrading, and repair of equipment, software, and cabling. Support and maintain core IT infrastructure, including laptops, operating systems, office networks, and telephony systems. Configure user accounts, directories, and distribution lists. Provide support for meeting room AV systems and ensure smooth operation during events. Contribute to continuous improvement of IT services and mentor junior colleagues on routine tasks. Key Skills & Experience We're looking for a proactive and customer-focused IT professional with: Previous experience in an IT Helpdesk or technical support environment. Familiarity with laptops, PC hardware, printers, and scanners. An understanding of basic data patching and system architecture. Excellent written and verbal communication skills with the ability to explain technical issues clearly. A methodical and organised approach with great attention to detail. This is a fantastic chance to join a respected and award-winning organisation where IT is at the heart of its operations. If you have the skills and experience to carry out the role outlined above, please apply using the link provided.
Oct 07, 2025
Full time
IT Support AnalystCambridge (On-Site) £30,000 REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while working in a collaborative and supportive environment. The Role As an IT Support Analyst, you will be responsible for delivering high-quality helpdesk and technical support services to staff across multiple offices. While your primary focus will be supporting colleagues based in Cambridge, you will also provide remote support to staff in other UK locations and occasionally travel to these offices. Key Responsibilities: Deliver first-line IT support and respond to user queries promptly. Monitor, log, and process up to 100 service desk tickets per week. Perform routine maintenance, testing, and asset management for hardware and software. Assist with installation, upgrading, and repair of equipment, software, and cabling. Support and maintain core IT infrastructure, including laptops, operating systems, office networks, and telephony systems. Configure user accounts, directories, and distribution lists. Provide support for meeting room AV systems and ensure smooth operation during events. Contribute to continuous improvement of IT services and mentor junior colleagues on routine tasks. Key Skills & Experience We're looking for a proactive and customer-focused IT professional with: Previous experience in an IT Helpdesk or technical support environment. Familiarity with laptops, PC hardware, printers, and scanners. An understanding of basic data patching and system architecture. Excellent written and verbal communication skills with the ability to explain technical issues clearly. A methodical and organised approach with great attention to detail. This is a fantastic chance to join a respected and award-winning organisation where IT is at the heart of its operations. If you have the skills and experience to carry out the role outlined above, please apply using the link provided.
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 07, 2025
Full time
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Oct 03, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester. MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA s, quality standards and other KPI s agreed Technical support on all appropriate products in line with the MAP support scope Own the resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm Be available to cover one week on call on a roster basis. Experience / Skills / Knowledge / Qualifications: Working within Telecoms, specifically Fibre related products Customer Services Training/Experience Working within a Service Support Environment Using Service Desk applications Benefits: 12 month contract Competitive rate Hybrid role Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Oct 01, 2025
Contractor
Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester. MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA s, quality standards and other KPI s agreed Technical support on all appropriate products in line with the MAP support scope Own the resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm Be available to cover one week on call on a roster basis. Experience / Skills / Knowledge / Qualifications: Working within Telecoms, specifically Fibre related products Customer Services Training/Experience Working within a Service Support Environment Using Service Desk applications Benefits: 12 month contract Competitive rate Hybrid role Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
A large, well-respected organisation are looking for a Lead Business Systems Analyst to support on one of their transformation programmes to upgrade its AX Dynamics ERP estate to a new landscape. You will directly be supporting the Head of Applications and be a vital part of the Business Applications team. This is a permanent role. Your New Role In this role, you will manage the Business Applications team as part of the Microsoft Dynamics AX upgrade. You will coordinate with the IT function to ensure service continuity for Business Systems. Experience across Microsoft Dynamics AX, implementation, troubleshooting and overall support experience. Responsibilities will include conducting root cause analysis, resolve issues, and implement preventive measures to address data, application code, and user-generated system issues. You will also obtain, understand, translate, and document solution requirements to achieve the desired outcomes. What you'll need to succeed Experience with supporting enterprise and desktop applications: Microsoft D365, AX 2012, Workday HR, Asset Management Software, Beacon CRM SharePoint and DocuSign configuration and administration, Security administration for Opas, D365 CRM, FirstClass, Opera, NG Working with and an understanding of 3rd Party Application Integrations / Interfaces and 3rd Party suppliers Proven significant experience with troubleshooting methodologies, and issue resolution techniques. Able to develop and interpret technical documentation. The ability to lead and develop a team of up to 10 technical specialists while working collaboratively with business and IT stakeholders. What you'll get in return Salary £60,000 Remote 26 days' annual leave plus Bank Holidays Outstanding pension scheme (contributions of up to 16% of basic salary) Life assurance Health and dental cashplan What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Sophia Redpath now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 27, 2025
Full time
A large, well-respected organisation are looking for a Lead Business Systems Analyst to support on one of their transformation programmes to upgrade its AX Dynamics ERP estate to a new landscape. You will directly be supporting the Head of Applications and be a vital part of the Business Applications team. This is a permanent role. Your New Role In this role, you will manage the Business Applications team as part of the Microsoft Dynamics AX upgrade. You will coordinate with the IT function to ensure service continuity for Business Systems. Experience across Microsoft Dynamics AX, implementation, troubleshooting and overall support experience. Responsibilities will include conducting root cause analysis, resolve issues, and implement preventive measures to address data, application code, and user-generated system issues. You will also obtain, understand, translate, and document solution requirements to achieve the desired outcomes. What you'll need to succeed Experience with supporting enterprise and desktop applications: Microsoft D365, AX 2012, Workday HR, Asset Management Software, Beacon CRM SharePoint and DocuSign configuration and administration, Security administration for Opas, D365 CRM, FirstClass, Opera, NG Working with and an understanding of 3rd Party Application Integrations / Interfaces and 3rd Party suppliers Proven significant experience with troubleshooting methodologies, and issue resolution techniques. Able to develop and interpret technical documentation. The ability to lead and develop a team of up to 10 technical specialists while working collaboratively with business and IT stakeholders. What you'll get in return Salary £60,000 Remote 26 days' annual leave plus Bank Holidays Outstanding pension scheme (contributions of up to 16% of basic salary) Life assurance Health and dental cashplan What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Sophia Redpath now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
