64 jobs found

Senior / Experienced Resident Liaison Officer (RLO) Location: Rushden (and surrounding areas) Salary: 40,000 - 45,000 per annum (Depending on experience) + Benefits Contract Type: Full-time, Permanent Sector: Social Housing / Planned Maintenance & Regeneration About the Role Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction? We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regeneration projects (including kitchen and bathroom rollouts, cladding, and heating upgrades) across our social housing portfolio. Key Responsibilities The Bridge of Communication: Act as the first point of contact for residents before, during, and after major planned maintenance works, ensuring they are fully informed of project timelines and disruptions. Access Management: Proactively manage and secure property access for site teams and sub-contractors to ensure the programme of works stays strictly on schedule. Grievance & Resolution: Investigate and resolve tenant complaints or anxieties swiftly, using an empathetic yet solution-focused approach to diffuse difficult situations. Pre-Entry Surveys & Condition Reports: Conduct pre-entry consultations, explain choice profiles (e.g., kitchen/bathroom selections) to residents, and document property conditions before works begin. Data & Compliance: Maintain accurate, real-time records of all resident interactions, special requirements (vulnerabilities), and complaints using our internal management systems. SLA & KPI Tracking: Work closely with Site Managers and Contract Managers to monitor customer satisfaction KPIs and ensure contract delivery runs smoothly. What We Are Looking For Sector Experience: Essential. Proven experience working as an RLO, TLO, or CLO directly within a Social Housing, Housing Association, or Local Authority / Council environment. Framework Knowledge: A strong understanding of planned maintenance, refurbishment, or "Decent Homes" capital delivery frameworks. Conflict Resolution: Exceptional communication and interpersonal skills. You must be resilient, empathetic, and highly skilled at handling challenging situations or vulnerable residents. Organization: Highly organized with a systematic approach to booking appointments, tracking access rates, and managing paperwork. Licence: A full UK Driving Licence and access to a vehicle for site visits are essential. What's on Offer? Salary: 40,000 - 45,000 per annum based on experience. Vehicle Support: Insert Company Van OR Car Allowance / Mileage allowance . Time Off: 25 days annual leave + Bank Holidays. Security: Excellent company pension scheme, life assurance, and ongoing professional development. Culture: A collaborative, driven, and supportive working environment with a business that genuinely values community impact. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Customer Resolution Officer Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration : Fixed Term (until January 2027) What You ll Do: Support and manage customer complaints, ensuring they are logged, investigated and resolved within agreed timeframes Gather evidence and work with colleagues to deliver fair, clear outcomes Manage escalations and complex cases, coordinating with internal teams where needed Act as a first point of contact for disrepair claims, maintaining accurate records and providing updates Coordinate actions arising from cases, including works and external responses Capture learning from complaints and contribute to continuous service improvement What You ll Need: Experience in a customer service, complaints, disrepair or resolutions role with a strong focus on delivering excellent customer outcomes Strong communication skills with the ability to influence, challenge constructively and handle sensitive conversations with empathy Good problem-solving skills, with the ability to manage competing priorities and deliver to targets Ability to analyse data, identify trends and contribute to reporting and improvements Confidence using Microsoft Office tools including Teams, Excel, Word and PowerPoint Knowledge of the Housing Ombudsman Complaint Handling Code What You ll Get: 30 day holiday entitlement (increasing to 33 days after 3 years service), plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and Hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme If you want to work in a role that makes a real impact on improving people s lives and you know you d be a great fit, please apply today! We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. The Company An innovative housing provider, with customers at the heart of everything we do. We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West. We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond. Role closes: 8th July 2026

Customer Resolution Officer Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration : Fixed Term (until January 2027) What You'll Do: Support and manage customer complaints, ensuring they are logged, investigated and resolved within agreed timeframes Gather evidence and work with colleagues to deliver fair, clear outcomes Manage escalations and complex cases, coordinating with internal teams where needed Act as a first point of contact for disrepair claims, maintaining accurate records and providing updates Coordinate actions arising from cases, including works and external responses Capture learning from complaints and contribute to continuous service improvement What You'll Need: Experience in a customer service, complaints, disrepair or resolutions role with a strong focus on delivering excellent customer outcomes Strong communication skills with the ability to influence, challenge constructively and handle sensitive conversations with empathy Good problem-solving skills, with the ability to manage competing priorities and deliver to targets Ability to analyse data, identify trends and contribute to reporting and improvements Confidence using Microsoft Office tools including Teams, Excel, Word and PowerPoint Knowledge of the Housing Ombudsman Complaint Handling Code What You'll Get: 30 day holiday entitlement (increasing to 33 days after 3 years' service), plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and Hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme If you want to work in a role that makes a real impact on improving people's lives and you know you'd be a great fit, please apply today! We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. The Company An innovative housing provider, with customers at the heart of everything we do. We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West. We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond. Role closes: 8th July 2026

Title: Senior Housing Complaints Officer Location: Birmingham City Centre Contract: 3 Months - Temporary Contract Hours: Monday - Friday (8-4 OR 9-5) (35 hours paid) Start Date: ASAP Pay Rate: £21 per hour (All-inclusive via Umbrella) Working Pattern: Hybrid (3 days office / 2 days home after initial training period) CCP are currently recruiting for an experienced Senior Housing Complaints Officer to join a busy and fast-paced housing team based in Birmingham City Centre . This is a 6-month temporary assignment with an immediate start available. This role is ideal for candidates with strong housing complaints experience, particularly those who have previously managed cases escalated to the Housing Ombudsman. Key Responsibilities Manage and investigate complex housing complaints from initial stage through to resolution Respond to Housing Ombudsman enquiries and determinations Draft detailed, high-quality response letters in line with policy and regulatory standards Liaise with internal departments to gather information and resolve complaints effectively Ensure complaints are handled in line with statutory timeframes and best practice Identify service improvements and contribute to learning from complaints Manage high volumes of complex cases simultaneously Essential Experience Required Previous experience handling housing complaints involving the Housing Ombudsman (essential) Strong knowledge of housing legislation and complaint handling procedures Experience working within a local authority or housing association Excellent written communication and case management skills Ability to manage high volumes of complex cases Applications without Housing Ombudsman experience will not be considered. Why Apply? Competitive £21 per hour (umbrella rate) Central Birmingham location with excellent transport links Immediate start available Opportunity to work within a reputable housing team Hybrid flexibility after initial training How to Apply This role is being managed by Dan Bryant at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 72 hours. About CCP CCP are specialists in Customer Operations and CX recruitment. Since 2010, we've earned a reputation for delivering exceptional service to clients and candidates alike. We immerse ourselves in the brands we represent, supporting both established names and exciting startups, and assist businesses with talent attraction and employee retention strategies to ensure long-term success.

A well respected organisation local to Ipswich Town Centre is seeking a confident and robust Senior Finance officer to join their experienced team. Supporting over 300 customers across the eastern region and beyond, they are dedicated to delivering professional and technical services to their customers within the finance team. This role is not your typical standard finance role, it will include client interaction, providing guidance, resolving queries and providing financial information to ensure the clients financial accounts are all in order. This is a Hybrid position, 3 days in the office per week. A fantastic opportunity to secure a diverse role in a genuinley freindly and supportive team. Key Responsibilities: Manage a portfolio of customers, monitor their financial position, and produce management accounts and reporting information. Provide advice, support, and guidance to school and academy finance staff via telephone, remotely, and onsite. Answer varied customer enquiries and conduct further investigation/analysis to contribute to customer resolution. Resolve customer problems/issues, seeking advice from the team leader as required. Perform bookkeeping and accounting for transactions, manipulate and interpret data, and conduct variance analysis. Assist in implementing identified technical/professional actions to meet customer requirements. What are we looking for? AAT qualified or working towards qualification. CIMA or ACCA a bonus but not essential. Previous experience in an accounting and finance environment. Experience with a range of finance systems. Proficient in Microsoft Office packages, particularly Excel and Outlook. Excellent communication skills, both verbal and written. Ability to assimilate information quickly. Ability to travel to other locations. Desirable: Experience in preparing final accounts. Familiarity with the financial work of schools and academies. Experience using finance packages, including Arbor, PSF, SAGE, and Capita SIMS/FMS. Key Skills: Partnership working: Network effectively to build and use key relationships to deliver business goals. Curious: Identify issues and look for solutions. Customer-focused: Anticipate and meet customers' needs. Commercial Awareness: Understand the impact of the service on business needs. Take ownership of continuous professional development. Benefits include: Hybrid working 25 days AL plus Bank holidays increasing to 26days after one year service Buy up to 5 days annual leave scheme Pension Scheme Electric car scheme Discount schemes Flexible working

Complaints Officer - ASAP start Your new company The organisation is a purpose-driven housing provider dedicated to building strong, thriving communities and improving people's lives through quality homes and customer-focused services. With a clear focus on putting customers first, it delivers safe, well-managed housing while ensuring services are fair, transparent, and responsive. The organisation works collaboratively with customers, partners, and regulators to maintain high standards, promote accountability, and continuously improve, all within an inclusive culture built on integrity, respect, and social impact. Your new role We're looking for a highly motivated Complaints & Customer Care Officer (Stage Two) to join our high-performing team. In this role, you'll take ownership of complex customer complaints, delivering fair, balanced, and high-quality outcomes that align with regulatory standards and our commitment to excellent service.You'll play a crucial role in ensuring customers receive thorough investigations and clear resolutions, while supporting compliance with the Housing Ombudsman Code and driving continuous improvement across our services. What you'll need to succeed In this role, you will manage a high-volume caseload of Stage Two complaints, conducting thorough investigations and delivering fair, well-documented outcomes in line with regulatory requirements. You will communicate effectively with customers and stakeholders across multiple channels, produce high-quality response letters, and ensure all cases are accurately recorded. With a strong focus on performance and quality, you will proactively manage risks, prevent escalations, and prioritise your workload to deliver timely, consistent, and customer-focused resolutions. What you'll get in return This role is offering £17.65 per hour including holiday, which is paid on a weekly basis. You will be required to work in office based in Coventry, enabling you to collaborate with the wider team and emerse yourself in the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Customer Resolution Officer Salary £33,216.00 Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration: Fixed Term (until January 2027) What Youll Do: Support and manage customer complaints, ensuring they are logged, investigated click apply for full job details

ASB Housing Officer • Hourly rate: £20.89 PAYE or £27.46 Umbrella (37.5 hrs per week)• Location: Arnold NG5 (Nottingham / Derby office base)• Job Type: Full-time, Temporary until end of September (potential extension)• Working Hours: 37.5 hours per week Join a proactive housing team where you will play a key role in tackling anti-social behaviour (ASB) and maintaining safe, sustainable communities. As the customer-facing representative, you'll take the lead on managing ASB cases across a defined patch, working closely with residents, local authorities, and partner agencies to resolve issues and improve neighbourhoods across a mixed tenure portfolio. Day-to-day responsibilities: • Take ownership of ASB case management from initial report through to resolution, ensuring timely and robust action is taken• Investigate ASB complaints, gather evidence, and apply appropriate legal and non-legal remedies• Work closely with police, local authorities, and support agencies to deliver effective multi-agency responses to ASB• Conduct regular estate inspections to identify and address ASB hotspots and environmental concerns• Manage complaints professionally and sensitively, supporting residents affected by nuisance or harassment• Prepare case files for legal action where required, including warning letters, notices, and court documentation• Maintain accurate and detailed records of cases, actions, and outcomes• Build strong relationships with residents, tenant groups, MPs, and councillors, acting as a key escalation point• Support wider tenancy management duties including sign-ups, visits, and tenancy sustainment where required Required Skills & Qualifications: • Proven experience managing ASB cases within a social housing or local authority setting• Strong knowledge of ASB legislation, enforcement tools, and housing law• Experience dealing with complex and high-risk cases, including safeguarding considerations• Excellent communication and conflict resolution skills, with the ability to manage challenging situations• Confident in preparing legal documentation and attending court if required• Strong organisational skills with the ability to manage a busy caseload effectively• Good IT skills and experience using housing management systems• Full driving ability or able to travel independently across the patch To apply for the ASB Housing Officer position, please submit your CV detailing your relevant experience.

Location: North London Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis. This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field observations and updates effectively with internal teams. Support issue resolution by identifying concerns and escalating matters where required. Maintain accurate records and complete all administrative tasks in a timely manner. Represent our client professionally at all times while working across various locations. Ensure compliance with all health, safety, and environmental procedures. Candidate Requirements Excellent customer service and interpersonal skills. Strong verbal communication skills and professional phone etiquette. Comfortable using handheld devices, mobile applications, and digital systems. Ability to work independently and manage workload effectively. Strong attention to detail and problem-solving abilities. Must have a full UK driver's licence, access to reliable transportation, and be willing to travel between sites. Previous experience in a field-based, customer-facing, or operational role is advantageous but not essential. Warrant Officer experience would be beneficial, although not essential. Role Details 37.5 hours per week - flexibility required between the hours of 8am - 8pm Candidates must have own vehicle with business insurance MOT and valid insurance required Comfortable with lone working and distance driving Mileage paid at 0.19p per mile Salary: 14.80 per hour, paid weekly If you are reliable, proactive, and looking for a rewarding opportunity with a respected organisation, we would love to hear from you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Complaints Officer 9-5pm Monday - Friday Tunbridge Wells 16ph Are you passionate about providing excellent customer service? Do you have a knack for resolving issues and a keen eye for detail? Our client is looking for a dedicated Complaints Officer to join their Compliance Team! This is your chance to make a real difference by ensuring customer satisfaction and enhancing service quality. As a key member of the team, you will be the first point of contact for existing complaints and assist with vital administrative tasks. Your role will be crucial in maintaining high standards of service delivery. Key Responsibilities: First Point of Contact: Address and escalate queries or complaints from stakeholders efficiently, keeping in line with GDPR regulations. Complaint Resolution: Tackle complaints head-on, ensuring issues are resolved satisfactorily while maintaining clear documentation. Timely Customer Contact: Respond to phone calls, emails, and letters within set timescales to deliver exceptional customer service. Daily Enquiries: Manage day-to-day repair enquiries from the helpdesk, collaborating with contractors for timely issue resolution. Data Support: Assist with audits by providing accurate data and reports. Collaboration: Liaise with various departments, staff, and outside agencies to ensure cohesive operations. Continuous Improvement: Utilise customer feedback to enhance processes and move towards digital working. Standard Responses: Process letters and ensure compliance with company requirements. Essential Skills: Proficient in Microsoft products, especially Excel. Strong experience in dealing with complaints and providing excellent customer service. Excellent administrative skills and experience processing letters and reports. Experience liaising with customers through various communication channels. Proven ability to analyse data and produce reports. Key Competencies: Strong planning and organising skills. Exceptional communication abilities. Collaborative mindset and a willingness to work as part of a team. Why work with Office Angels? Paid annual leave accrued from day 1 Boost benefits including discounts on major brands and services Free eye care vouchers A reputable agency with 40 years in the market - opportunity to receive temps lunches, temp of the month awards and a tree planted when placed permanently If you're ready to take on a rewarding role that allows you to shine, we'd love to hear from you! Apply today and be a part of our client's mission to deliver top-notch service! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Annual salary: up to £29,856.80 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £29,856.80 per annum + company van and fuel card 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities." About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties: Deliver a professional, front-line service to customers, providing a positive face-to-face experience at all times Manage a high volume of tasks in a fast-paced and changing environment, ensuring priorities are handled effectively Coordinate and carry out customer-related operational tasks, including communications and updates Ensure all customer appointments are attended on time and to the required standard Build and maintain positive relationships with customers, ensuring actions are followed up and clearly communicated Support and deliver customer engagement activities across a range of channels Work with the Customer Service Centre to resolve front-line queries and complaints effectively Engage with customers throughout works, keeping them informed, managing expectations, and involving them in the process Provide clear, accurate, and timely information to both customers and operational teams Capture customer feedback and ensure it is fed back into operational teams to support continuous improvement Identify opportunities and contribute to service improvements Work collaboratively with internal teams and external partners to support service delivery Plan and manage workload effectively to meet deadlines and service standards Use internal systems to accurately record and manage customer and operational information Communicate confidently with customers and colleagues, both verbally and in writing Support and contribute to community-focused initiatives and projects as required Key Criteria: Previous experience in a customer-facing role, ideally within housing, repairs, or a similar service environment Proven ability to manage a high volume of work in a fast-paced, changing environment Strong communication skills, with the ability to explain information clearly and manage customer expectations Experience handling customer queries and complaints, with a focus on resolution and positive outcomes Ability to build and maintain effective relationships with customers and internal teams Good organisational and time management skills, with the ability to prioritise workload effectively Experience using computerised systems to manage customer information and track activity A proactive approach to customer engagement and improving service delivery Ability to work collaboratively across teams and with external partners Experience or interest in supporting community initiatives or projects (desirable) Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

Temporary Customer Liaison Officer Location: Crewe/Chester/Stoke areas Contract: Temporary (initial 4 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

Commercial Waste Support Officer Location: London (Office-based) Pay Rate: 19.98 PAYE per hour / circa 25.00 Umbrella Contract: 4 months (initially) Department: Environment Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled services Monitoring missed collections and service issues, ensuring timely resolution Managing Waste Transfer Notes in line with legislative requirements Maintaining sales trackers and supporting service reporting Assisting customers with account queries, payments, and direct debit setup Supporting basic debt recovery processes and maintaining accurate records Ensuring compliance with GDPR and internal data management policies About You Previous experience in an administrative or business support role Strong customer service and communication skills Good working knowledge of Microsoft Office and databases High attention to detail and ability to manage multiple tasks Experience handling customer queries, complaints, or service issues Understanding of GDPR and data handling best practices Proactive, organised, and able to work collaboratively About the Organisation You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 - £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

Leasehold Officer (Major Works) North London and Essex An excellent opportunity has arisen to join a well-regarded Local Authority as a Major Works & Dispute Resolution Officer within their Home Ownership team . This is a key role focused on delivering statutory consultations (Section 20) , supporting major works cost recovery , and ensuring leaseholder disputes are resolved efficiently and fairly . You'll act as the central point between residents, contractors, and internal teams - playing a vital role in delivering a transparent, compliant and customer-focused service . Key Responsibilities Lead on all statutory consultation processes (S20) for major works schemes Prepare, issue and manage Notices of Intention, Estimates and Award Provide clear guidance to leaseholders on works, costs, payment options and legal requirements Work closely with contractors and internal teams to ensure accurate information and cost recovery Attend consultation meetings and carry out site visits to verify works Maintain accurate records of all consultation and recharge activity Calculate and issue major works invoices , ensuring clear breakdowns for leaseholders Manage and resolve complex disputes and complaints , aiming for early resolution Prepare cases for County Court / First Tier Tribunal and attend hearings where required Contribute to performance targets and maintain high standards across customer service, H&S and compliance What we're looking for Strong experience delivering major works / S20 consultation processes Good understanding of leasehold legislation (incl. Landlord & Tenant Act 1985 & Commonhold & Leasehold Reform Act 2002) Experience handling leaseholder disputes, complaints or legal cases Ability to interpret leases and apply them in practice Confident engaging with residents, contractors and stakeholders Highly organised with strong attention to detail Why apply? Opportunity to work on high-value, complex major works schemes Mix of technical, customer-facing and dispute resolution work Join a collaborative Home Ownership / Leasehold team Competitive daily rate / salary Hybrid working (typically 2-3 days on site/office ) If this sounds like something you'd be keen to explore, please apply with an updated CV or get in touch for more information.

Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield

Waste Services Officer Salary: 20.58 per hour PAYE Location: Kidderminster Contract: Full Time, 3 months temporary 4 days on site: 8.00am-4.00pm or 9.00am-5.00pm About the Role We are seeking a proactive and organised Waste Services Officer to support the delivery of high-quality waste, recycling and environmental services. Working with operational teams, contractors, residents and partner organisations, you will help ensure services are efficient, compliant and customer focused, while supporting continuous improvement and sustainability initiatives. Key Responsibilities Monitor the performance of waste, recycling and garden waste services. Investigate missed collections, complaints and operational issues, ensuring timely resolution. Carry out inspections, audits and performance monitoring. Support contract management and service improvement initiatives. Analyse service data and produce performance reports. Promote waste reduction and recycling through community engagement. Respond to customer enquiries and liaise with residents, businesses and stakeholders. Assist with investigations into fly-tipping, contamination and other environmental offences. Ensure compliance with environmental legislation, health and safety requirements and organisational policies. Maintain accurate records and support budget monitoring where required. About You You will have: Essential Experience in waste management, environmental services or a related field. Knowledge of waste collection and recycling services. Understanding of environmental legislation and health and safety. Strong communication, customer service and organisational skills. Ability to analyse data and prepare reports. Competence in Microsoft Office. Full UK driving licence. Desirable Experience in contract management and performance monitoring. Knowledge of environmental enforcement. Relevant waste management or environmental qualification.

Senior Complaints Officer (Housing) Location : Hackney E8 - Hybrid Rate : 339 per day (Umbrella) / 252 per day (PAYE) Start: ASAP Directorate : Climate, Homes and Economy / Housing Reports To : Performance Improvement and Complaints Manager Job Purpose : The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services. Key Responsibilities : Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries. Check and quality-assure the work of team members. Lead on workstreams and projects that involve managing input from partners and teams across the wider organisation. Identify where service failures and inefficiencies create unnecessary demand. Capture lessons learned and highlight common trends to drive long-term service improvements. Provide support and guidance to less experienced staff and Performance Officers in complaints handling. Build effective relationships with external partners to share intelligence and coordinate joint action. What We Are Looking For: Extensive experience in housing complaints investigation and resolution, with a track record of achieving excellent outcomes for residents. Experience of dealing with stage 1 and stage 2 complaint s with confidence The ability to cut through complex evidence, identify root causes, and reach timely, independent decisions. Outstanding interpersonal skills, with the ability to manage relationships with senior managers, partners, and residents who may be frustrated or angry due to service failures. A flexible approach, capable of contributing to multiple projects across different parts of the Housing service simultaneously. Sector Knowledge: Experience or in-depth knowledge in one or more of the following priority housing areas is highly advantageous: Housing Repairs Anti-Social Behaviour Management / Community Safety Home Ownership and Service Charges Tenancy Services and Income Collection TMO Management, Resident Engagement, and Planned Works Resident Safety To Apply : If you have the relevant experience and the drive to thrive in a high-performing culture and want to help us shape a better housing service for Hackney residents, please submit your CV today! Please note due to the high number of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Role : Facilities Management (FM) Helpdesk Officer Payrate : 18.22 PAYE 23.71 Umbrella 35 hours per week Location : Working onsite, London Borough of Harrow Forward Drive, Harrow, Middlesex, HA3 8NT The London Borough of Harrow is looking for a proactive and customer focused FM Helpdesk Officer to join their busy Facilities Management team. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys being at the centre of operations. About the Role: As an FM Helpdesk Officer, you will act as the first point of contact for all facilities related enquiries across the council's estate. You'll manage incoming requests, coordinate with contractors and internal teams, and ensure issues are logged, prioritised, and resolved efficiently. Key Responsibilities: Manage helpdesk enquiries via phone, email, and internal systems Log and prioritise maintenance requests to ensure timely resolution Liaise with contractors and FM teams to coordinate works and follow ups Monitor service performance and escalate issues where required Maintain accurate records and update the CAFM system Provide excellent customer service to staff, visitors, and stakeholders About You: We're looking for someone who can demonstrate: Strong communication and customer service skills Experience in helpdesk or facilities coordination Ability to multitask and manage competing priorities Good IT skills and confidence using FM or ticketing systems A proactive, solution focused approach About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees. Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406. Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed)>