Receptionist - Chester Receptionist The Reserve at Chester Zoo 12.71 per hour Location Description The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description Who are we looking for? We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. Sound like you? THIS ROLE IS 8 HOURS PER WEEK If so, you'll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You'll be well-turned out, highly-motivated and brimming with confidence, which you'll use to go above and beyond in making each guests' experience truly special. As you grow in the role, you'll become a fount of knowledge on our unique property as well as the quality of our food and drink, which you'll use to keep customers informed and enlightened during their stay. You'll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you'll be nurtured and developed with considered career progression to ensure you flourish within our team. Key Responsibilities: Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes. Uphold the highest standards of service throughout the guests' stay. Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers. Stay informed about hotel occupancy to optimise room sales. Seize commercial opportunities by upselling within the department. Ensure accurate posting of charges with supporting documentation for guest accounts. Handle reservations in accordance with company and brand standards. Contribute innovative ideas for department and hotel enhancement. Maintain equipment safety and adhere to company guidelines and risk assessments. Address customer queries or concerns with professionalism and efficiency. Provide support to guests with inquiries, luggage, and booking services when needed. Foster positive working relationships with colleagues across the department and hotel. Qualifications: Previous experience in a hospitality or customer service role preferred. Strong communication and interpersonal skills. Ability to multitask and prioritise tasks in a fast-paced environment. Proficiency in handling cash and credit transactions. Knowledge of reservation systems is advantageous. Commitment to delivering outstanding guest experiences. Troo Benefits Free Meals on Duty : Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours. Zoo Membership : Membership for you, your partner and your children to visit the Zoo during your time off. Food & Beverage Discounts : Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars. Employee Discount Rates : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives : Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Employee Assistance Programme : We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
Jul 01, 2026
Full time
Receptionist - Chester Receptionist The Reserve at Chester Zoo 12.71 per hour Location Description The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description Who are we looking for? We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. Sound like you? THIS ROLE IS 8 HOURS PER WEEK If so, you'll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You'll be well-turned out, highly-motivated and brimming with confidence, which you'll use to go above and beyond in making each guests' experience truly special. As you grow in the role, you'll become a fount of knowledge on our unique property as well as the quality of our food and drink, which you'll use to keep customers informed and enlightened during their stay. You'll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you'll be nurtured and developed with considered career progression to ensure you flourish within our team. Key Responsibilities: Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes. Uphold the highest standards of service throughout the guests' stay. Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers. Stay informed about hotel occupancy to optimise room sales. Seize commercial opportunities by upselling within the department. Ensure accurate posting of charges with supporting documentation for guest accounts. Handle reservations in accordance with company and brand standards. Contribute innovative ideas for department and hotel enhancement. Maintain equipment safety and adhere to company guidelines and risk assessments. Address customer queries or concerns with professionalism and efficiency. Provide support to guests with inquiries, luggage, and booking services when needed. Foster positive working relationships with colleagues across the department and hotel. Qualifications: Previous experience in a hospitality or customer service role preferred. Strong communication and interpersonal skills. Ability to multitask and prioritise tasks in a fast-paced environment. Proficiency in handling cash and credit transactions. Knowledge of reservation systems is advantageous. Commitment to delivering outstanding guest experiences. Troo Benefits Free Meals on Duty : Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours. Zoo Membership : Membership for you, your partner and your children to visit the Zoo during your time off. Food & Beverage Discounts : Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars. Employee Discount Rates : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives : Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Employee Assistance Programme : We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
Cluster Sales Manager - Cambridge Cluster Sales Manager Holiday Inn Cambridge Check out the hotel on our virtual tour! The Opportunity We're looking for a dynamic, results-driven Cluster Sales Manager to lead proactive sales activity across a cluster of hotels and play a central role in delivering commercial performance. This role is about more than hitting targets - it's about creating clarity, direction and momentum across multiple sites. You'll build trusted relationships with key clients and partners, spot opportunities others miss, and deliver smart, market-responsive strategies that drive sustainable revenue growth across Corporate, MICE, Leisure and Groups. Working closely with each hotel's leadership team and our wider commercial functions, you'll turn plans into action - filling the pipeline, converting business, and strengthening each hotel's presence in its local market. What You'll Be Responsible For Developing and delivering clear, effective cluster sales strategies aligned to each hotel's commercial plan and wider business goals Building and nurturing strong relationships with corporate clients, agents, local partners and key stakeholders across the cluster Proactively generating new business leads, increasing market share and growing account performance across priority segments Owning the sales pipeline: ensuring consistent prospecting activity, accurate forecasting, and strong conversion from enquiry to contracted business Working closely with Revenue Management and hotel leadership to align rate strategy, need periods and demand generation Being visible across the cluster - coaching, influencing and supporting teams and stakeholders to build a confident, proactive sales culture Monitoring performance and preparing regular updates on activity, trends, conversion and results (with clear next steps) Representing the hotels at networking events, trade shows and industry forums to raise profile and drive inbound opportunity Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking What Makes You a Great Fit Proven experience in hotel sales (single site or cluster), with strong exposure to Corporate, MICE, Leisure and Groups Confident in proactive business development: you enjoy prospecting, networking and converting relationships into revenue Commercially sharp: you understand pace, demand patterns, and how sales and revenue strategy work together Organised and self-led: able to manage priorities across multiple hotels without losing focus Credible communicator: you build trust quickly with GMs, stakeholders and clients A positive, resilient approach - you bring energy, pace and solutions, even when things are changing Hotel The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge's colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge. The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Jul 01, 2026
Full time
Cluster Sales Manager - Cambridge Cluster Sales Manager Holiday Inn Cambridge Check out the hotel on our virtual tour! The Opportunity We're looking for a dynamic, results-driven Cluster Sales Manager to lead proactive sales activity across a cluster of hotels and play a central role in delivering commercial performance. This role is about more than hitting targets - it's about creating clarity, direction and momentum across multiple sites. You'll build trusted relationships with key clients and partners, spot opportunities others miss, and deliver smart, market-responsive strategies that drive sustainable revenue growth across Corporate, MICE, Leisure and Groups. Working closely with each hotel's leadership team and our wider commercial functions, you'll turn plans into action - filling the pipeline, converting business, and strengthening each hotel's presence in its local market. What You'll Be Responsible For Developing and delivering clear, effective cluster sales strategies aligned to each hotel's commercial plan and wider business goals Building and nurturing strong relationships with corporate clients, agents, local partners and key stakeholders across the cluster Proactively generating new business leads, increasing market share and growing account performance across priority segments Owning the sales pipeline: ensuring consistent prospecting activity, accurate forecasting, and strong conversion from enquiry to contracted business Working closely with Revenue Management and hotel leadership to align rate strategy, need periods and demand generation Being visible across the cluster - coaching, influencing and supporting teams and stakeholders to build a confident, proactive sales culture Monitoring performance and preparing regular updates on activity, trends, conversion and results (with clear next steps) Representing the hotels at networking events, trade shows and industry forums to raise profile and drive inbound opportunity Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking What Makes You a Great Fit Proven experience in hotel sales (single site or cluster), with strong exposure to Corporate, MICE, Leisure and Groups Confident in proactive business development: you enjoy prospecting, networking and converting relationships into revenue Commercially sharp: you understand pace, demand patterns, and how sales and revenue strategy work together Organised and self-led: able to manage priorities across multiple hotels without losing focus Credible communicator: you build trust quickly with GMs, stakeholders and clients A positive, resilient approach - you bring energy, pace and solutions, even when things are changing Hotel The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge's colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge. The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Facilities Manager Position Description As a Facilities Manager at CGI, you'll lead the delivery of safe, secure and high-performing workplaces that enable our people and clients to succeed. You'll oversee a wide range of facilities services, build trusted client relationships and drive continuous improvements that enhance operational performance. If you enjoy taking ownership, leading teams and making a visible impact, this is an opportunity to shape workplaces that support critical business operations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Your future duties and responsibilities You'll lead the day-to-day management of facilities operations, ensuring our buildings remain compliant, secure and efficient while delivering an exceptional workplace experience. Working closely with clients, suppliers and internal teams, you'll identify opportunities to improve services, manage risk and support business continuity. • Lead facilities operations across hard and soft FM services. • Manage statutory compliance, audits and planned maintenance. • Oversee contractors, suppliers and service performance. • Champion Health & Safety, security and business continuity. • Lead and develop facilities team members. • Manage budgets, purchase orders and operational costs. • Build strong relationships with clients and key stakeholders. • Support workplace events, new joiners and operational planning. • Manage the site security rota to the applicable locations and ensuring that shifts are always fully covered. • Participate in the UK on-call Duty Manager rota. Required qualifications to be successful in this role You'll have strong facilities management experience within a corporate or complex operational environment, together with excellent stakeholder management skills and a passion for delivering outstanding service. • Proven Facilities Management experience. • Knowledge of statutory compliance and Health & Safety. • Experience managing contractors and suppliers. • Relevant Health and safety Qualification (IOSH / NEBOSH). • Experience using CAFM systems. • Strong leadership and communication skills. • Ability to manage multiple priorities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Jul 01, 2026
Full time
Facilities Manager Position Description As a Facilities Manager at CGI, you'll lead the delivery of safe, secure and high-performing workplaces that enable our people and clients to succeed. You'll oversee a wide range of facilities services, build trusted client relationships and drive continuous improvements that enhance operational performance. If you enjoy taking ownership, leading teams and making a visible impact, this is an opportunity to shape workplaces that support critical business operations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Your future duties and responsibilities You'll lead the day-to-day management of facilities operations, ensuring our buildings remain compliant, secure and efficient while delivering an exceptional workplace experience. Working closely with clients, suppliers and internal teams, you'll identify opportunities to improve services, manage risk and support business continuity. • Lead facilities operations across hard and soft FM services. • Manage statutory compliance, audits and planned maintenance. • Oversee contractors, suppliers and service performance. • Champion Health & Safety, security and business continuity. • Lead and develop facilities team members. • Manage budgets, purchase orders and operational costs. • Build strong relationships with clients and key stakeholders. • Support workplace events, new joiners and operational planning. • Manage the site security rota to the applicable locations and ensuring that shifts are always fully covered. • Participate in the UK on-call Duty Manager rota. Required qualifications to be successful in this role You'll have strong facilities management experience within a corporate or complex operational environment, together with excellent stakeholder management skills and a passion for delivering outstanding service. • Proven Facilities Management experience. • Knowledge of statutory compliance and Health & Safety. • Experience managing contractors and suppliers. • Relevant Health and safety Qualification (IOSH / NEBOSH). • Experience using CAFM systems. • Strong leadership and communication skills. • Ability to manage multiple priorities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Cluster Sales Manager - Cambridge Cluster Sales Manager Holiday Inn Cambridge Check out the hotel on our virtual tour! The Opportunity We're looking for a dynamic, results-driven Cluster Sales Manager to lead proactive sales activity across a cluster of hotels and play a central role in delivering commercial performance. This role is about more than hitting targets - it's about creating clarity, direction and momentum across multiple sites. You'll build trusted relationships with key clients and partners, spot opportunities others miss, and deliver smart, market-responsive strategies that drive sustainable revenue growth across Corporate, MICE, Leisure and Groups. Working closely with each hotel's leadership team and our wider commercial functions, you'll turn plans into action - filling the pipeline, converting business, and strengthening each hotel's presence in its local market. What You'll Be Responsible For Developing and delivering clear, effective cluster sales strategies aligned to each hotel's commercial plan and wider business goals Building and nurturing strong relationships with corporate clients, agents, local partners and key stakeholders across the cluster Proactively generating new business leads, increasing market share and growing account performance across priority segments Owning the sales pipeline: ensuring consistent prospecting activity, accurate forecasting, and strong conversion from enquiry to contracted business Working closely with Revenue Management and hotel leadership to align rate strategy, need periods and demand generation Being visible across the cluster - coaching, influencing and supporting teams and stakeholders to build a confident, proactive sales culture Monitoring performance and preparing regular updates on activity, trends, conversion and results (with clear next steps) Representing the hotels at networking events, trade shows and industry forums to raise profile and drive inbound opportunity Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking What Makes You a Great Fit Proven experience in hotel sales (single site or cluster), with strong exposure to Corporate, MICE, Leisure and Groups Confident in proactive business development: you enjoy prospecting, networking and converting relationships into revenue Commercially sharp: you understand pace, demand patterns, and how sales and revenue strategy work together Organised and self-led: able to manage priorities across multiple hotels without losing focus Credible communicator: you build trust quickly with GMs, stakeholders and clients A positive, resilient approach - you bring energy, pace and solutions, even when things are changing Hotel The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge's colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge. The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Jul 01, 2026
Full time
Cluster Sales Manager - Cambridge Cluster Sales Manager Holiday Inn Cambridge Check out the hotel on our virtual tour! The Opportunity We're looking for a dynamic, results-driven Cluster Sales Manager to lead proactive sales activity across a cluster of hotels and play a central role in delivering commercial performance. This role is about more than hitting targets - it's about creating clarity, direction and momentum across multiple sites. You'll build trusted relationships with key clients and partners, spot opportunities others miss, and deliver smart, market-responsive strategies that drive sustainable revenue growth across Corporate, MICE, Leisure and Groups. Working closely with each hotel's leadership team and our wider commercial functions, you'll turn plans into action - filling the pipeline, converting business, and strengthening each hotel's presence in its local market. What You'll Be Responsible For Developing and delivering clear, effective cluster sales strategies aligned to each hotel's commercial plan and wider business goals Building and nurturing strong relationships with corporate clients, agents, local partners and key stakeholders across the cluster Proactively generating new business leads, increasing market share and growing account performance across priority segments Owning the sales pipeline: ensuring consistent prospecting activity, accurate forecasting, and strong conversion from enquiry to contracted business Working closely with Revenue Management and hotel leadership to align rate strategy, need periods and demand generation Being visible across the cluster - coaching, influencing and supporting teams and stakeholders to build a confident, proactive sales culture Monitoring performance and preparing regular updates on activity, trends, conversion and results (with clear next steps) Representing the hotels at networking events, trade shows and industry forums to raise profile and drive inbound opportunity Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking What Makes You a Great Fit Proven experience in hotel sales (single site or cluster), with strong exposure to Corporate, MICE, Leisure and Groups Confident in proactive business development: you enjoy prospecting, networking and converting relationships into revenue Commercially sharp: you understand pace, demand patterns, and how sales and revenue strategy work together Organised and self-led: able to manage priorities across multiple hotels without losing focus Credible communicator: you build trust quickly with GMs, stakeholders and clients A positive, resilient approach - you bring energy, pace and solutions, even when things are changing Hotel The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge's colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge. The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Manager (maternity cover) - London Front Office Manager (maternity cover) St Martins Lane Hotel The Opportunity At our 5-star lifestyle hotel, the front desk is more than a check-in point-it's the heartbeat of the guest experience. We're looking for a confident, charismatic, and detail-driven Front Office Manager to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable. Your Role As Front Office Manager (maternity cover) , you'll be the face of our guest journey and the leader behind the scenes. You'll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations-day and night. What You'll Be Doing Lead and manage the front office team, including reception, concierge, guest services, and night audit. Ensure smooth daily operations and exceptional guest experiences at every touchpoint. Handle escalated guest concerns with professionalism, empathy, and swift resolution. Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery. Train, coach, and develop team members to deliver service with personality and polish. Monitor performance, manage budgets, and uphold brand standards. Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Ideal Candidate Proven experience in a front office leadership role within a luxury or lifestyle hotel. A guest-first mindset and a calm, confident approach to problem-solving. Strong leadership, communication, and organisational skills. A flair for service, a love for people, and a drive for excellence. Flexibility to work shifts, weekends, and special events. Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Jul 01, 2026
Full time
Front Office Manager (maternity cover) - London Front Office Manager (maternity cover) St Martins Lane Hotel The Opportunity At our 5-star lifestyle hotel, the front desk is more than a check-in point-it's the heartbeat of the guest experience. We're looking for a confident, charismatic, and detail-driven Front Office Manager to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable. Your Role As Front Office Manager (maternity cover) , you'll be the face of our guest journey and the leader behind the scenes. You'll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations-day and night. What You'll Be Doing Lead and manage the front office team, including reception, concierge, guest services, and night audit. Ensure smooth daily operations and exceptional guest experiences at every touchpoint. Handle escalated guest concerns with professionalism, empathy, and swift resolution. Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery. Train, coach, and develop team members to deliver service with personality and polish. Monitor performance, manage budgets, and uphold brand standards. Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Ideal Candidate Proven experience in a front office leadership role within a luxury or lifestyle hotel. A guest-first mindset and a calm, confident approach to problem-solving. Strong leadership, communication, and organisational skills. A flair for service, a love for people, and a drive for excellence. Flexibility to work shifts, weekends, and special events. Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices. As a Senior Compliance Manager within Starling's Risk & Compliance Department, you will play a pivotal role in our Second Line of Defence (2LoD). Reporting directly to the Head of Conduct and Compliance Advice, your purpose is to provide robust regulatory compliance advice, guidance, and independent oversight to our first-line business teams. You will ensure the Bank effectively manages its regulatory and conduct-related risks while consistently delivering good customer outcomes. This role requires a balance of strong leadership - supporting the day-to-day management of a high-performing advice team - and deep regulatory expertise to cover all current and future products, services, and overarching compliance frameworks. In this position, you will act as a people manager, overseeing and guiding a team of three direct reports. This role is a 12 month Fixed Term Contract. Responsibilities: Team Leadership & Management: Support the Head of Conduct & Compliance Advice with the day-to-day management of the team. Provide ongoing people management, coaching, and development to specialist direct reports, ensuring appropriate skill, capacity, and performance levels. Regulatory Advice & Guidance: Deliver timely, accurate 2LoD compliance and conduct advice across all Starling products, services, and overarching requirements (including Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, and conflicts of interest). Oversight & Challenge: Provide independent challenge and oversight to the First Line of Defence (1LoD), while simultaneously building strong, collaborative relationships to foster an effective working environment between Compliance and the business. Frameworks & Policies: Support the development and implementation of requisite conduct risk and compliance frameworks and policies. Reporting: Assist the Head of Conduct & Compliance Advice and the broader team with the production of the monthly Compliance reporting pack. Requirements Leadership & Coaching: Proven ability to effectively motivate, manage, coach, and develop a team while acting as a positive role model. Regulatory Expertise: Deep working knowledge of relevant financial services laws, regulations, and industry best practices - specifically including BCOBS, PRIN, CONC/CCA, COBS, PSD2, SYSC (MCOBs knowledge is advantageous) Risk Identification: Detailed knowledge and hands-on experience identifying key Conduct and Compliance risks, with a proactive approach to owning and overseeing emerging risks and issues. Communication & Stakeholder Management: Excellent written and verbal communication skills, with a proven ability to build relationships, influence others, and communicate effectively with senior management and committees. Analytical Skills & Judgement: Strong analytical and problem-solving skills to interpret business knowledge, backed by sound judgement, decision-making, and prioritisation skills to see issues through to resolution. Mindset & Behaviours: A naturally curious, inquisitive approach to work that questions the status quo when appropriate. Highly resilient, comfortable navigating difficult conversations, and possessing a strong willingness to share knowledge and collaborate across all product lines. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jul 01, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices. As a Senior Compliance Manager within Starling's Risk & Compliance Department, you will play a pivotal role in our Second Line of Defence (2LoD). Reporting directly to the Head of Conduct and Compliance Advice, your purpose is to provide robust regulatory compliance advice, guidance, and independent oversight to our first-line business teams. You will ensure the Bank effectively manages its regulatory and conduct-related risks while consistently delivering good customer outcomes. This role requires a balance of strong leadership - supporting the day-to-day management of a high-performing advice team - and deep regulatory expertise to cover all current and future products, services, and overarching compliance frameworks. In this position, you will act as a people manager, overseeing and guiding a team of three direct reports. This role is a 12 month Fixed Term Contract. Responsibilities: Team Leadership & Management: Support the Head of Conduct & Compliance Advice with the day-to-day management of the team. Provide ongoing people management, coaching, and development to specialist direct reports, ensuring appropriate skill, capacity, and performance levels. Regulatory Advice & Guidance: Deliver timely, accurate 2LoD compliance and conduct advice across all Starling products, services, and overarching requirements (including Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, and conflicts of interest). Oversight & Challenge: Provide independent challenge and oversight to the First Line of Defence (1LoD), while simultaneously building strong, collaborative relationships to foster an effective working environment between Compliance and the business. Frameworks & Policies: Support the development and implementation of requisite conduct risk and compliance frameworks and policies. Reporting: Assist the Head of Conduct & Compliance Advice and the broader team with the production of the monthly Compliance reporting pack. Requirements Leadership & Coaching: Proven ability to effectively motivate, manage, coach, and develop a team while acting as a positive role model. Regulatory Expertise: Deep working knowledge of relevant financial services laws, regulations, and industry best practices - specifically including BCOBS, PRIN, CONC/CCA, COBS, PSD2, SYSC (MCOBs knowledge is advantageous) Risk Identification: Detailed knowledge and hands-on experience identifying key Conduct and Compliance risks, with a proactive approach to owning and overseeing emerging risks and issues. Communication & Stakeholder Management: Excellent written and verbal communication skills, with a proven ability to build relationships, influence others, and communicate effectively with senior management and committees. Analytical Skills & Judgement: Strong analytical and problem-solving skills to interpret business knowledge, backed by sound judgement, decision-making, and prioritisation skills to see issues through to resolution. Mindset & Behaviours: A naturally curious, inquisitive approach to work that questions the status quo when appropriate. Highly resilient, comfortable navigating difficult conversations, and possessing a strong willingness to share knowledge and collaborate across all product lines. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Duty Manager - Ilkley If you're confident leading from the floor and enjoy keeping service running smoothly, this role puts you right at the centre of the action. As Duty Manager, you'll take ownership of shifts, ensuring the team is organised, motivated and focused on delivering a seamless guest experience. You'll balance operational awareness with hands-on leadership, responding quickly to challenges while maintaining high standards throughout service. Your day-to-day: Leading and managing shifts effectively Briefing and supporting the front of house team Coordinating closely with the kitchen team Monitoring service standards and guest satisfaction Addressing issues promptly and professionally What you'll need: Supervisory experience within hospitality Strong organisational and communication skills Confidence in a busy, fast-paced environment A proactive and solutions-focused mindset Perks & benefits: Unlimited 50% discount for friends and family Service charge on top of your competitive pay Wagestream access Discounted room rates Discounted meals on shift and wines at cost price 24/7 Employee Assistance Programme Staff socials and incentives Future Leaders development course Length of service awards Sound like you? If you enjoy leading shifts and supporting strong team performance, we'd love to hear from you.
Jul 01, 2026
Full time
Duty Manager - Ilkley If you're confident leading from the floor and enjoy keeping service running smoothly, this role puts you right at the centre of the action. As Duty Manager, you'll take ownership of shifts, ensuring the team is organised, motivated and focused on delivering a seamless guest experience. You'll balance operational awareness with hands-on leadership, responding quickly to challenges while maintaining high standards throughout service. Your day-to-day: Leading and managing shifts effectively Briefing and supporting the front of house team Coordinating closely with the kitchen team Monitoring service standards and guest satisfaction Addressing issues promptly and professionally What you'll need: Supervisory experience within hospitality Strong organisational and communication skills Confidence in a busy, fast-paced environment A proactive and solutions-focused mindset Perks & benefits: Unlimited 50% discount for friends and family Service charge on top of your competitive pay Wagestream access Discounted room rates Discounted meals on shift and wines at cost price 24/7 Employee Assistance Programme Staff socials and incentives Future Leaders development course Length of service awards Sound like you? If you enjoy leading shifts and supporting strong team performance, we'd love to hear from you.
Sales Manager - Corporate - London Sales Manager - Corporate St Martins Lane Hotel Connecting bold brands, creative talent, and commercial opportunity! This is a rare opportunity to shape the commercial success of two of London's most iconic lifestyle hotels. As Business Development Manager for St Martins Lane and Sanderson, you will play a pivotal role in driving revenue through creative partnerships, cultural relevance, and high-impact relationship management. Working with hotels renowned for design, originality, and influence, you will build and grow a diverse portfolio across corporate, creative industries, agencies, groups, and events. This is not a volume-driven sales role. It is about identifying the right business, cultivating meaningful connections, and creating bespoke opportunities that align with the spirit of each hotel and the Morgans Originals brand. You will have the autonomy to think differently, act commercially, and represent the hotels confidently across London's fashion, media, entertainment, and cultural landscapes. From negotiating key partnerships to uncovering emerging demand, your contribution will directly shape both revenue performance and brand presence. For a commercially astute, relationship-led sales professional who thrives in a lifestyle luxury environment, this role offers genuine influence, visibility, and the chance to work with hotels that continue to define modern London hospitality. At St Martins Lane and Sanderson, we don't just create experiences for our guests - we create them for our team. Working here means being part of something original, where your contribution is valued and your wellbeing, growth, and enjoyment are part of the journey. Here's what that looks like: Live the experience - exclusive team rates and discounts across our hotels, so you can experience the world you help create. Life, styled - access to everyday perks across fashion, travel, dining, and lifestyle brands. Wellbeing, your way - support when you need it, from counselling and wellbeing resources to a 24/7 confidential advice line. Health covered - eye care support and access to healthcare and financial guidance services. Move differently - cycle to work scheme to support a more active, sustainable commute. Stay energised - complimentary meals on duty to keep you fuelled throughout the day. Recognised, always - regular team celebrations and recognition for the people who make it all happen. Because here, it's not just about the role you do - it's about the environment you're part of, the people around you, and the energy you bring to it. Be bold. Be different. Be original. You are a commercially driven, relationship-led sales professional with a clear understanding of luxury lifestyle hospitality and the London market. You thrive in environments where brand, culture, and creativity matter as much as revenue performance, and you are confident representing iconic hotels with strong identities. You bring proven experience in business development or proactive sales, ideally within lifestyle hotels, luxury brands, agencies, or experience-led sectors. You are equally comfortable managing established accounts and developing new business, with a natural ability to spot opportunity, open doors, and convert relationships into long-term value. Commercially astute and highly organised, you understand rate strategy, yield, and the importance of protecting brand integrity while driving profitable growth. You approach sales with curiosity and creativity, tailoring proposals and partnerships to suit clients across corporate, creative industries, agencies, groups, and events. You are confident operating autonomously, managing your own pipeline, and prioritising activity in line with wider commercial goals. At the same time, you value collaboration and work seamlessly with marketing, revenue, events, and operations to deliver outstanding guest and client experiences. Most importantly, you bring energy, presence, and personality. You are culturally engaged, well connected, and credible within London's creative and business communities. You take pride in representing hotels that stand for originality, design, and experience, and you are motivated by the opportunity to contribute to brands that continue to shape modern hospitality. Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Jul 01, 2026
Full time
Sales Manager - Corporate - London Sales Manager - Corporate St Martins Lane Hotel Connecting bold brands, creative talent, and commercial opportunity! This is a rare opportunity to shape the commercial success of two of London's most iconic lifestyle hotels. As Business Development Manager for St Martins Lane and Sanderson, you will play a pivotal role in driving revenue through creative partnerships, cultural relevance, and high-impact relationship management. Working with hotels renowned for design, originality, and influence, you will build and grow a diverse portfolio across corporate, creative industries, agencies, groups, and events. This is not a volume-driven sales role. It is about identifying the right business, cultivating meaningful connections, and creating bespoke opportunities that align with the spirit of each hotel and the Morgans Originals brand. You will have the autonomy to think differently, act commercially, and represent the hotels confidently across London's fashion, media, entertainment, and cultural landscapes. From negotiating key partnerships to uncovering emerging demand, your contribution will directly shape both revenue performance and brand presence. For a commercially astute, relationship-led sales professional who thrives in a lifestyle luxury environment, this role offers genuine influence, visibility, and the chance to work with hotels that continue to define modern London hospitality. At St Martins Lane and Sanderson, we don't just create experiences for our guests - we create them for our team. Working here means being part of something original, where your contribution is valued and your wellbeing, growth, and enjoyment are part of the journey. Here's what that looks like: Live the experience - exclusive team rates and discounts across our hotels, so you can experience the world you help create. Life, styled - access to everyday perks across fashion, travel, dining, and lifestyle brands. Wellbeing, your way - support when you need it, from counselling and wellbeing resources to a 24/7 confidential advice line. Health covered - eye care support and access to healthcare and financial guidance services. Move differently - cycle to work scheme to support a more active, sustainable commute. Stay energised - complimentary meals on duty to keep you fuelled throughout the day. Recognised, always - regular team celebrations and recognition for the people who make it all happen. Because here, it's not just about the role you do - it's about the environment you're part of, the people around you, and the energy you bring to it. Be bold. Be different. Be original. You are a commercially driven, relationship-led sales professional with a clear understanding of luxury lifestyle hospitality and the London market. You thrive in environments where brand, culture, and creativity matter as much as revenue performance, and you are confident representing iconic hotels with strong identities. You bring proven experience in business development or proactive sales, ideally within lifestyle hotels, luxury brands, agencies, or experience-led sectors. You are equally comfortable managing established accounts and developing new business, with a natural ability to spot opportunity, open doors, and convert relationships into long-term value. Commercially astute and highly organised, you understand rate strategy, yield, and the importance of protecting brand integrity while driving profitable growth. You approach sales with curiosity and creativity, tailoring proposals and partnerships to suit clients across corporate, creative industries, agencies, groups, and events. You are confident operating autonomously, managing your own pipeline, and prioritising activity in line with wider commercial goals. At the same time, you value collaboration and work seamlessly with marketing, revenue, events, and operations to deliver outstanding guest and client experiences. Most importantly, you bring energy, presence, and personality. You are culturally engaged, well connected, and credible within London's creative and business communities. You take pride in representing hotels that stand for originality, design, and experience, and you are motivated by the opportunity to contribute to brands that continue to shape modern hospitality. Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Manager (maternity cover) - London Front Office Manager (maternity cover) St Martins Lane Hotel The Opportunity At our 5-star lifestyle hotel, the front desk is more than a check-in point-it's the heartbeat of the guest experience. We're looking for a confident, charismatic, and detail-driven Front Office Manager to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable. Your Role As Front Office Manager (maternity cover) , you'll be the face of our guest journey and the leader behind the scenes. You'll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations-day and night. What You'll Be Doing Lead and manage the front office team, including reception, concierge, guest services, and night audit. Ensure smooth daily operations and exceptional guest experiences at every touchpoint. Handle escalated guest concerns with professionalism, empathy, and swift resolution. Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery. Train, coach, and develop team members to deliver service with personality and polish. Monitor performance, manage budgets, and uphold brand standards. Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Ideal Candidate Proven experience in a front office leadership role within a luxury or lifestyle hotel. A guest-first mindset and a calm, confident approach to problem-solving. Strong leadership, communication, and organisational skills. A flair for service, a love for people, and a drive for excellence. Flexibility to work shifts, weekends, and special events. Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Jul 01, 2026
Full time
Front Office Manager (maternity cover) - London Front Office Manager (maternity cover) St Martins Lane Hotel The Opportunity At our 5-star lifestyle hotel, the front desk is more than a check-in point-it's the heartbeat of the guest experience. We're looking for a confident, charismatic, and detail-driven Front Office Manager to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable. Your Role As Front Office Manager (maternity cover) , you'll be the face of our guest journey and the leader behind the scenes. You'll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations-day and night. What You'll Be Doing Lead and manage the front office team, including reception, concierge, guest services, and night audit. Ensure smooth daily operations and exceptional guest experiences at every touchpoint. Handle escalated guest concerns with professionalism, empathy, and swift resolution. Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery. Train, coach, and develop team members to deliver service with personality and polish. Monitor performance, manage budgets, and uphold brand standards. Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Ideal Candidate Proven experience in a front office leadership role within a luxury or lifestyle hotel. A guest-first mindset and a calm, confident approach to problem-solving. Strong leadership, communication, and organisational skills. A flair for service, a love for people, and a drive for excellence. Flexibility to work shifts, weekends, and special events. Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Your new company Working for the NHS in worthing. Salary is a Band 6 NHS which is £39,959 - £48,117. Please note you will only be offered bottom of this bracket unless you have worked for the NHS before in same banding. Full time permanent. Your new role The key duty of this post is to provide business support to the Chief Officer personally and the Directorate as a whole click apply for full job details
Jul 01, 2026
Full time
Your new company Working for the NHS in worthing. Salary is a Band 6 NHS which is £39,959 - £48,117. Please note you will only be offered bottom of this bracket unless you have worked for the NHS before in same banding. Full time permanent. Your new role The key duty of this post is to provide business support to the Chief Officer personally and the Directorate as a whole click apply for full job details
Senior IFA Administrator / Reports to: IFA Team Leader Key working relationships: Financial Planning Managers, Financial Planners, Paraplanners, the wider IFA team and relevant colleagues across the firm. Role purpose: To provide high-quality, efficient and compliant administrative support to the firm's financial planning team, a strong focus on client servicing, new business implementation and ongoing review administration. Role supports the delivery of a premium client experience. Therefore essential that the role holder maintains accurate and auditable records and helps ensure work is progressed in line with internal procedures, service standards and regulatory requirements. KEY RESPONSIBILITIES 1. Client Administration and Service Delivery Managing a varied workload to support the efficient running of the financial planning team, prioritising client, adviser and provider requirements and ensuring work is completed accurately and within agreed timescales. Preparing, collating and issuing client and provider documentation to a high standard, ensuring records are accurate, complete and presented in line with the firm's requirements. Maintaining accurate client records, workflows, notes and document management on the firm's back-office and CRM systems. Using the firm's procedures, workflows and systems effectively to support: - Client records and workflows, new business processing and case tracking, provider and platform administration. Valuations, letters of authority and policy servicing. Risk profiling and planning support tools. Client communications, compliance controls and file records - Handling telephone and email enquiries professionally and promptly. Liaising closely with Financial Planning Managers, Financial Planners, Paraplanners and the Team Leader. Undertaking core financial planning administration activities, including: - Preparing and submitting new business applications, obtaining provider information and valuations. Processing servicing requests (withdrawals, switches, etc.). Monitoring pipelines and chasing providers. Preparing review packs and meeting documentation. Maintaining confidentiality and data security at all times. 2. Professional Standards and Team Contribution Demonstrating a professional, proactive approach. Identifying inefficiencies and contributing to improvement. Supporting colleagues and teamwork. 3. Compliance and Risk Awareness Working in accordance with FCA, GDPR, AML and internal procedures. Maintaining audit-ready records and escalating issues appropriately. 4. Client Service and Teamworking Providing professional, responsive service. Communicating clearly with clients and colleagues. Maintaining a client-focused approach at all times. PERSON SPECIFICATION Experience: - Significant experience in IFA/wealth management administration, knowledge of pensions, investments, ISAs, bonds and protection. Experience with new business and client servicing, experience using CRM and provider platforms, understanding of FCA-regulated environments Education and Communication: - Good standard of education including English with strong written and verbal communication skills Skills and Approach: - Awareness of AML, GDPR, Consumer Duty. Strong organisation and attention to detail, ability to prioritise and work independently, collaborative and professional approach. Good knowledge of Microsoft Office and systems Development: - Support available for financial planning qualifications
Jul 01, 2026
Full time
Senior IFA Administrator / Reports to: IFA Team Leader Key working relationships: Financial Planning Managers, Financial Planners, Paraplanners, the wider IFA team and relevant colleagues across the firm. Role purpose: To provide high-quality, efficient and compliant administrative support to the firm's financial planning team, a strong focus on client servicing, new business implementation and ongoing review administration. Role supports the delivery of a premium client experience. Therefore essential that the role holder maintains accurate and auditable records and helps ensure work is progressed in line with internal procedures, service standards and regulatory requirements. KEY RESPONSIBILITIES 1. Client Administration and Service Delivery Managing a varied workload to support the efficient running of the financial planning team, prioritising client, adviser and provider requirements and ensuring work is completed accurately and within agreed timescales. Preparing, collating and issuing client and provider documentation to a high standard, ensuring records are accurate, complete and presented in line with the firm's requirements. Maintaining accurate client records, workflows, notes and document management on the firm's back-office and CRM systems. Using the firm's procedures, workflows and systems effectively to support: - Client records and workflows, new business processing and case tracking, provider and platform administration. Valuations, letters of authority and policy servicing. Risk profiling and planning support tools. Client communications, compliance controls and file records - Handling telephone and email enquiries professionally and promptly. Liaising closely with Financial Planning Managers, Financial Planners, Paraplanners and the Team Leader. Undertaking core financial planning administration activities, including: - Preparing and submitting new business applications, obtaining provider information and valuations. Processing servicing requests (withdrawals, switches, etc.). Monitoring pipelines and chasing providers. Preparing review packs and meeting documentation. Maintaining confidentiality and data security at all times. 2. Professional Standards and Team Contribution Demonstrating a professional, proactive approach. Identifying inefficiencies and contributing to improvement. Supporting colleagues and teamwork. 3. Compliance and Risk Awareness Working in accordance with FCA, GDPR, AML and internal procedures. Maintaining audit-ready records and escalating issues appropriately. 4. Client Service and Teamworking Providing professional, responsive service. Communicating clearly with clients and colleagues. Maintaining a client-focused approach at all times. PERSON SPECIFICATION Experience: - Significant experience in IFA/wealth management administration, knowledge of pensions, investments, ISAs, bonds and protection. Experience with new business and client servicing, experience using CRM and provider platforms, understanding of FCA-regulated environments Education and Communication: - Good standard of education including English with strong written and verbal communication skills Skills and Approach: - Awareness of AML, GDPR, Consumer Duty. Strong organisation and attention to detail, ability to prioritise and work independently, collaborative and professional approach. Good knowledge of Microsoft Office and systems Development: - Support available for financial planning qualifications
Leisure Duty Manager An exciting opportunity for a Leisure Duty Manager to lead daily operations across busy leisure, fitness and sports facilities. Ideal for candidates with leisure management, sports centre operations, swimming pool supervision, customer service and team leadership experience. If youve also worked in the following roles, wed also like to hear from you: Assistant Leisure Centre Man click apply for full job details
Jul 01, 2026
Full time
Leisure Duty Manager An exciting opportunity for a Leisure Duty Manager to lead daily operations across busy leisure, fitness and sports facilities. Ideal for candidates with leisure management, sports centre operations, swimming pool supervision, customer service and team leadership experience. If youve also worked in the following roles, wed also like to hear from you: Assistant Leisure Centre Man click apply for full job details
Hotel Duty Manager (8757) Location: Reigate Area, Surrey Job Type: Full-Time, Permanent. Shift work, 5 days over 7. Salary: Up to £32,000 per annum (Dependent on Experience) Our client, a well-established, 50 bed hotel in the Reigate area, is seeking an experienced and hands-on Hotel Duty Manager to join their management team. This is an excellent opportunity for a hospitality professional with a strong background in hotel operations, weddings and events, and food & beverage management. The successful candidate will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences while supporting operational excellence across all departments. This position would suit someone who thrives in a fast-paced environment, enjoys leading teams, and has a passion for delivering outstanding hospitality. Key Responsibilities Hotel Operations Oversee the smooth day-to-day operation of the hotel during assigned shifts. Act as the senior manager on duty, taking responsibility for operational decision-making and guest satisfaction. Support all operational departments, including Front Office, Housekeeping, Food & Beverage, Weddings & Events, and Maintenance. Conduct regular operational checks to ensure service standards and presentation are maintained throughout the property. Weddings, Events & Functions Support the delivery of weddings, conferences, private functions, and special events. Ensure events run smoothly, liaising with operational teams to deliver exceptional customer experiences. Act as a point of contact for clients and guests during events, resolving any issues professionally and efficiently. Assist in coordinating event logistics and ensuring all service expectations are met. Food & Beverage Operations Support the management of restaurant, bar, banqueting, and conference catering operations. Ensure high standards of food and beverage service are consistently delivered. Assist with stock control, cash handling procedures, and service efficiency where required. Work closely with kitchen and front-of-house teams to maximise guest satisfaction. Guest Experience Deliver exceptional customer service and lead by example. Handle guest feedback, concerns, and complaints in a professional and proactive manner. Build positive relationships with guests to encourage repeat business and positive reviews. Team Leadership Supervise, motivate, and support team members across multiple departments. Assist with staff training, shift planning, and performance management. Foster a positive and collaborative working environment focused on service excellence. Health, Safety & Compliance Ensure compliance with company policies, licensing requirements, and UK health and safety legislation. Monitor security, safety, and emergency procedures across the hotel. Respond effectively to incidents and operational challenges as they arise. Administration Complete shift reports, handovers, and incident documentation accurately. Support management with operational planning, reporting, and continuous improvement initiatives. Assist with financial procedures, including cash reconciliation where required. About You: Previous experience in a Duty Manager, Assistant Manager, Operations Manager, or similar hotel management role. Strong operational hotel experience with exposure to weddings, events, conferences, and banqueting. Food & Beverage management or supervisory experience. Excellent leadership, communication, and organisational skills. The ability to remain calm under pressure and manage multiple priorities. Knowledge of hotel PMS systems such as Opera, Guestline, Rezlynx, or similar would be advantageous. Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays. We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team. By applying to this vacancy, you accept Jade Recruitment Limited's Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you. Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Jul 01, 2026
Full time
Hotel Duty Manager (8757) Location: Reigate Area, Surrey Job Type: Full-Time, Permanent. Shift work, 5 days over 7. Salary: Up to £32,000 per annum (Dependent on Experience) Our client, a well-established, 50 bed hotel in the Reigate area, is seeking an experienced and hands-on Hotel Duty Manager to join their management team. This is an excellent opportunity for a hospitality professional with a strong background in hotel operations, weddings and events, and food & beverage management. The successful candidate will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences while supporting operational excellence across all departments. This position would suit someone who thrives in a fast-paced environment, enjoys leading teams, and has a passion for delivering outstanding hospitality. Key Responsibilities Hotel Operations Oversee the smooth day-to-day operation of the hotel during assigned shifts. Act as the senior manager on duty, taking responsibility for operational decision-making and guest satisfaction. Support all operational departments, including Front Office, Housekeeping, Food & Beverage, Weddings & Events, and Maintenance. Conduct regular operational checks to ensure service standards and presentation are maintained throughout the property. Weddings, Events & Functions Support the delivery of weddings, conferences, private functions, and special events. Ensure events run smoothly, liaising with operational teams to deliver exceptional customer experiences. Act as a point of contact for clients and guests during events, resolving any issues professionally and efficiently. Assist in coordinating event logistics and ensuring all service expectations are met. Food & Beverage Operations Support the management of restaurant, bar, banqueting, and conference catering operations. Ensure high standards of food and beverage service are consistently delivered. Assist with stock control, cash handling procedures, and service efficiency where required. Work closely with kitchen and front-of-house teams to maximise guest satisfaction. Guest Experience Deliver exceptional customer service and lead by example. Handle guest feedback, concerns, and complaints in a professional and proactive manner. Build positive relationships with guests to encourage repeat business and positive reviews. Team Leadership Supervise, motivate, and support team members across multiple departments. Assist with staff training, shift planning, and performance management. Foster a positive and collaborative working environment focused on service excellence. Health, Safety & Compliance Ensure compliance with company policies, licensing requirements, and UK health and safety legislation. Monitor security, safety, and emergency procedures across the hotel. Respond effectively to incidents and operational challenges as they arise. Administration Complete shift reports, handovers, and incident documentation accurately. Support management with operational planning, reporting, and continuous improvement initiatives. Assist with financial procedures, including cash reconciliation where required. About You: Previous experience in a Duty Manager, Assistant Manager, Operations Manager, or similar hotel management role. Strong operational hotel experience with exposure to weddings, events, conferences, and banqueting. Food & Beverage management or supervisory experience. Excellent leadership, communication, and organisational skills. The ability to remain calm under pressure and manage multiple priorities. Knowledge of hotel PMS systems such as Opera, Guestline, Rezlynx, or similar would be advantageous. Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays. We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team. By applying to this vacancy, you accept Jade Recruitment Limited's Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you. Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Operational Supervisor - Attractions We're excited to welcome a new Operational Supervisor, (internally known as Duty Manager), at our Anderton Boat Lift Visitor Centre. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW click apply for full job details
Jul 01, 2026
Full time
Operational Supervisor - Attractions We're excited to welcome a new Operational Supervisor, (internally known as Duty Manager), at our Anderton Boat Lift Visitor Centre. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW click apply for full job details
Ready to find the right role for you? Salary: Competitive salary per annum plus Veolia benefits Grade: 4.3 Hours: 40 hours per week, Mon-Fri (12-month Fixed Term Contract starting Mid September) Location: London, N1 9JY When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As a Commodities & Logistics Coordinator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave plus bank holidays Access to our company/people's pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Organise the sale and purchasing of secondary commodities (primarily recyclates) and products produced by Veolia Material Recovery Facilities and other Veolia sites across the UK. Administer sales activity accurately and on time, ensuring all transactions and communications are processed within required timescales. Coordinate domestic and overseas logistics, including planning and managing export shipments to ensure timely, compliant despatch. Liaise with Veolia sites and external customers to manage stock control, service requests, and day-to-day operational queries. Source and coordinate transport subcontractors when work cannot be covered internally, aiming to minimise unexpected charges. Track customer service and communication, resolving issues quickly and maintaining a professional, responsive service. Resolve invoice disputes and queries for both suppliers and customers, escalating where necessary. Ensure customers have the correct information and documentation for duty of care, waste compliance and export procedures. Support the wider commodities and logistics function, including providing cover for the other Commodities and Logistics Coordinator when business critical. Produce ad hoc management information as required and contribute to monthly KPI reporting in line with the Business Management System. What we're looking for; Degree qualified or equivalent, with previous logistics and office experience that involved regular customer contact. Strong organisational and time-management skills, with the ability to manage multiple priorities and maintain excellent attention to detail. Confident communicator with strong customer service skills, able to build effective working relationships with both internal stakeholders and external customers. Dynamic and resilient, comfortable working at pace and under pressure while maintaining a disciplined and professional approach. Able to work collaboratively as part of a team, while taking sole responsibility for specific customers and/or Veolia facilities. IT proficient, including intermediate capability in Google Sheets and confidence working with systems for stock control and reporting. Good understanding of compliance expectations, with the ability to follow standard processes and work in line with duty of care and regulatory requirements. Desirable: experience in waste management/recycling, negotiation skills, and/or language skills to support overseas logistics and customer communication. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Jul 01, 2026
Contractor
Ready to find the right role for you? Salary: Competitive salary per annum plus Veolia benefits Grade: 4.3 Hours: 40 hours per week, Mon-Fri (12-month Fixed Term Contract starting Mid September) Location: London, N1 9JY When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As a Commodities & Logistics Coordinator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave plus bank holidays Access to our company/people's pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Organise the sale and purchasing of secondary commodities (primarily recyclates) and products produced by Veolia Material Recovery Facilities and other Veolia sites across the UK. Administer sales activity accurately and on time, ensuring all transactions and communications are processed within required timescales. Coordinate domestic and overseas logistics, including planning and managing export shipments to ensure timely, compliant despatch. Liaise with Veolia sites and external customers to manage stock control, service requests, and day-to-day operational queries. Source and coordinate transport subcontractors when work cannot be covered internally, aiming to minimise unexpected charges. Track customer service and communication, resolving issues quickly and maintaining a professional, responsive service. Resolve invoice disputes and queries for both suppliers and customers, escalating where necessary. Ensure customers have the correct information and documentation for duty of care, waste compliance and export procedures. Support the wider commodities and logistics function, including providing cover for the other Commodities and Logistics Coordinator when business critical. Produce ad hoc management information as required and contribute to monthly KPI reporting in line with the Business Management System. What we're looking for; Degree qualified or equivalent, with previous logistics and office experience that involved regular customer contact. Strong organisational and time-management skills, with the ability to manage multiple priorities and maintain excellent attention to detail. Confident communicator with strong customer service skills, able to build effective working relationships with both internal stakeholders and external customers. Dynamic and resilient, comfortable working at pace and under pressure while maintaining a disciplined and professional approach. Able to work collaboratively as part of a team, while taking sole responsibility for specific customers and/or Veolia facilities. IT proficient, including intermediate capability in Google Sheets and confidence working with systems for stock control and reporting. Good understanding of compliance expectations, with the ability to follow standard processes and work in line with duty of care and regulatory requirements. Desirable: experience in waste management/recycling, negotiation skills, and/or language skills to support overseas logistics and customer communication. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Junior Hotel Duty Manager (8755) Location: In the Reigate area, Surrey Salary: Up to £28,000 per annum (DOE) Job Type: Full-Time Permanent Our client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment. As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service. Key Responsibilities Operational Support Assist in overseeing the daily operation of the hotel during assigned shifts. Act as a point of contact for guests and team members, ensuring issues are resolved efficiently. Support the smooth running of Front Office, Housekeeping, Food & Beverage and other operational departments. Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained. Guest Experience Deliver exceptional customer service and ensure guests receive a warm and professional experience. Handle guest enquiries, requests and complaints promptly and effectively. Resolve operational issues whilst maintaining a positive guest experience. Team Support & Leadership Assist with supervising and motivating team members across departments. Support training and development initiatives. Help coordinate shifts and ensure adequate staffing levels are maintained. Promote a positive and collaborative working environment. Health & Safety Ensure compliance with hotel policies and health & safety procedures. Support security and safety processes throughout the property. Respond appropriately to incidents and emergencies when required. Administration Complete daily operational reports and shift handovers. Assist with cash handling and reconciliation procedures. Support management with ongoing service improvements and operational planning. About You To be considered for this role, you will have: Previous experience working within a hotel environment. Experience in a supervisory, team leader or senior hospitality role. Excellent customer service and communication skills. Strong organisational and problem-solving abilities. A proactive and hands-on approach to work. The ability to remain calm and professional under pressure. Flexibility to work shifts, including evenings, weekends and bank holidays. Desirable: Experience using hotel PMS systems such as Opera, Guest line or similar. Hospitality qualification or relevant industry training. First Aid or Health & Safety certification. If you're passionate about hospitality and ready to progress your career within hotel management, we'd love to hear from you. Apply today! Due to the high volume of applications we receive, if you have not heard from a member of our team within 10 working days, unfortunately your application has not been successful on this occasion. By applying for this vacancy, you consent to Jade Recruitment Limited processing your personal data in accordance with our Privacy and GDPR Policy. Jade Recruitment Limited is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Jul 01, 2026
Full time
Junior Hotel Duty Manager (8755) Location: In the Reigate area, Surrey Salary: Up to £28,000 per annum (DOE) Job Type: Full-Time Permanent Our client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment. As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service. Key Responsibilities Operational Support Assist in overseeing the daily operation of the hotel during assigned shifts. Act as a point of contact for guests and team members, ensuring issues are resolved efficiently. Support the smooth running of Front Office, Housekeeping, Food & Beverage and other operational departments. Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained. Guest Experience Deliver exceptional customer service and ensure guests receive a warm and professional experience. Handle guest enquiries, requests and complaints promptly and effectively. Resolve operational issues whilst maintaining a positive guest experience. Team Support & Leadership Assist with supervising and motivating team members across departments. Support training and development initiatives. Help coordinate shifts and ensure adequate staffing levels are maintained. Promote a positive and collaborative working environment. Health & Safety Ensure compliance with hotel policies and health & safety procedures. Support security and safety processes throughout the property. Respond appropriately to incidents and emergencies when required. Administration Complete daily operational reports and shift handovers. Assist with cash handling and reconciliation procedures. Support management with ongoing service improvements and operational planning. About You To be considered for this role, you will have: Previous experience working within a hotel environment. Experience in a supervisory, team leader or senior hospitality role. Excellent customer service and communication skills. Strong organisational and problem-solving abilities. A proactive and hands-on approach to work. The ability to remain calm and professional under pressure. Flexibility to work shifts, including evenings, weekends and bank holidays. Desirable: Experience using hotel PMS systems such as Opera, Guest line or similar. Hospitality qualification or relevant industry training. First Aid or Health & Safety certification. If you're passionate about hospitality and ready to progress your career within hotel management, we'd love to hear from you. Apply today! Due to the high volume of applications we receive, if you have not heard from a member of our team within 10 working days, unfortunately your application has not been successful on this occasion. By applying for this vacancy, you consent to Jade Recruitment Limited processing your personal data in accordance with our Privacy and GDPR Policy. Jade Recruitment Limited is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Operations Manager - Aintree Racecourse - The Jockey Club Experiences Full- Operations Manager - Aintree Racecourse - The Jockey Club Experiences Full-Time / Permanent Excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more click apply for full job details
Jul 01, 2026
Full time
Operations Manager - Aintree Racecourse - The Jockey Club Experiences Full- Operations Manager - Aintree Racecourse - The Jockey Club Experiences Full-Time / Permanent Excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more click apply for full job details
Lead the Pensions Board's external voice and media presence, shaping clear, impactful communications on key financial and ethical investment issues. Partnering closely with senior leaders, you'll drive strategic messaging, manage high-profile media relationships, and enhance the organisation's reputation and influence. Within the Communications directorate, the Financial communications team handles external and press communications for two separate legal entities- the Church Commissioners and the Pensions Board - and works with other parts of the wider organisation to support with communications matters related to Finance. This senior role within the team is focused on explicitly supporting the Pensions Board. About the Pensions Board The Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on the us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.5bn of pension savings entrusted to us to not only grow our members' pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable word. The Pensions Board is globally recognised for its leadership role on Responsible Investment and recently set out five new ethical and responsible investment priorities that will shape its approach over the coming decade. The Pensions Board also supports 2,300 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options, and (from 2026) supports members across their working life with financial wellbeing services. This advert closes for applications on Thursday 16 July 2026 First round interviews and screening assessments will take place on Thursday 23 July 2026 at Church House, Westminster Second round interviews will take place on Thursday 11 August 2026 at Church House, Westminster This role serves as the strategic lead on media, and external communication matters for the Pensions Board, advising and working with senior leaders to propose, develop and execute well thought through proactive and reactive communication strategies to realise delivery of our biggest priorities It is a hybrid and matrix role. The role holder will work within the NCIs' multi-disciplinary national Communications team ensuring the Board's external communications response is resilient, best practice and well-planned while also taking a steer on initiatives and the handling of key topics from leaders within the Pensions Board. Being able to influence and engage with senior leaders from multiple expert disciplines will be absolutely essential. Your day-to-day reporting line for key work objectives is to the Director of Strategy & Engagement in the Pensions Board. Professional development and formal line management will be undertaken by the Head of Financial Communications in the NCI's Comms team. MAIN DUTIES AND RESPONSIBILITIES Collaboration Be the primary 'lead' press contact for key stakeholders at the Pensions Board, with a particular focus on ethical and Responsible Investment. Lead the development of external media plans to support delivery of the Board's objectives, aligning these with customer communications and stakeholder plans being formed within the Board, working closely with the Customer Communications Manager and Engagement colleagues in Housing and Pensions Work as part of the Financial Communications team to manage the relationship with the Ethical Investment Advisory Group, Proactively initiate, build and manage complex relationships with key financial and specialist journalists who cover the work of the Pensions Board, strengthening the Board's media presence. Work with the digital communications team to initiate social media content for the Pensions Board, including establishing and managing the Board's LinkedIn presence. Communications planning/proactive comms Initiate and sustain effective external communications planning on a monthly and annual basis. This includes setting clear objectives to enhance effectiveness, close gaps and prioritising 'media' requests across Pensions Board teams. Be responsible for the development and delivery of key KPIs assessing media performance, and external reach, reporting to the Pensions Board's Director of Strategy & Engagement. Put in place a robust comms calendar Shape and author messaging ahead of anticipated media interest with an aim to grow the influence of the Pensions Board. As a trusted and savvy communications expert, advise internal stakeholders in the development and communication of their core messaging, especially on key projects and initiatives. Proactively identify and realise PR opportunities for the Pensions Board aligned to the Board's delivery plan, key strategic projects and making the most of opportunities with wider Church networks. Reactive comms Monitor press coverage and distribute to internal contacts Respond professionally to media enquiries from news organisations, including the rapid development of agreed responses to media enquiries, seeking counsel from the Head of Financial Communications to enhance the response. Staying calm under pressure will be essential. Field media requests for interviews, photo calls, events, and similar. Support with media training and photo shoots for internal stakeholders, including working with and coaching colleagues (at all levels) to enhance their confidence with media exposure. Content and events Identify and organise relevant speaking, conference and award opportunities, including speech writing where needed. Collaborate on the production of the PB's annual review, Stewardship Report and other reports - liaising with internal stakeholders, collating and editing content, working with the design agency, and managing budget Initiate, manage and maintain excellent relationships with external suppliers and design agencies, including instilling clear standards for delivery. Essential Knowledge/Experience Knowledge of pensions and investments industry, including regulatory landscape Interest in responsible and ethical investment Significant experience of financial communications, including authoring content, developing strategies for engagement and communications planning. Significant experience of working with media including working with and managing relationships with journalists. Track record of delivering text and work to spec and on time Experience of influencing and working with stakeholders to director level, with proven experience of building trusted 'advisory' relationships. Experience of working as part of a multi-disciplinary communications team, and balancing the needs of different stakeholders. Understand the Board's fiduciary duty to its members, maintaining strict boundaries on confidential information as and when required. Journalistic or communications experience within a high-profile organisation Skills & Abilities: Excellent writing skills Good time-management Strong interpersonal skills Good attention to detail and an eye for good design Able to balance strategic and tactical delivery Self-starting and organising, with a track record in effective prioritisation of communication deliverables. High level of emotional intelligence and personal/professional resilience. Qualifications & Training: Relevant qualifications in media or public relations, with a commitment to ongoing professional development e.g. through CIPR or equivalent. Desirable Existing network among journalists Experience within the charitable services sector. Knowledge of the Church of England and/or the work of the Pensions Board
Jul 01, 2026
Full time
Lead the Pensions Board's external voice and media presence, shaping clear, impactful communications on key financial and ethical investment issues. Partnering closely with senior leaders, you'll drive strategic messaging, manage high-profile media relationships, and enhance the organisation's reputation and influence. Within the Communications directorate, the Financial communications team handles external and press communications for two separate legal entities- the Church Commissioners and the Pensions Board - and works with other parts of the wider organisation to support with communications matters related to Finance. This senior role within the team is focused on explicitly supporting the Pensions Board. About the Pensions Board The Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on the us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.5bn of pension savings entrusted to us to not only grow our members' pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable word. The Pensions Board is globally recognised for its leadership role on Responsible Investment and recently set out five new ethical and responsible investment priorities that will shape its approach over the coming decade. The Pensions Board also supports 2,300 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options, and (from 2026) supports members across their working life with financial wellbeing services. This advert closes for applications on Thursday 16 July 2026 First round interviews and screening assessments will take place on Thursday 23 July 2026 at Church House, Westminster Second round interviews will take place on Thursday 11 August 2026 at Church House, Westminster This role serves as the strategic lead on media, and external communication matters for the Pensions Board, advising and working with senior leaders to propose, develop and execute well thought through proactive and reactive communication strategies to realise delivery of our biggest priorities It is a hybrid and matrix role. The role holder will work within the NCIs' multi-disciplinary national Communications team ensuring the Board's external communications response is resilient, best practice and well-planned while also taking a steer on initiatives and the handling of key topics from leaders within the Pensions Board. Being able to influence and engage with senior leaders from multiple expert disciplines will be absolutely essential. Your day-to-day reporting line for key work objectives is to the Director of Strategy & Engagement in the Pensions Board. Professional development and formal line management will be undertaken by the Head of Financial Communications in the NCI's Comms team. MAIN DUTIES AND RESPONSIBILITIES Collaboration Be the primary 'lead' press contact for key stakeholders at the Pensions Board, with a particular focus on ethical and Responsible Investment. Lead the development of external media plans to support delivery of the Board's objectives, aligning these with customer communications and stakeholder plans being formed within the Board, working closely with the Customer Communications Manager and Engagement colleagues in Housing and Pensions Work as part of the Financial Communications team to manage the relationship with the Ethical Investment Advisory Group, Proactively initiate, build and manage complex relationships with key financial and specialist journalists who cover the work of the Pensions Board, strengthening the Board's media presence. Work with the digital communications team to initiate social media content for the Pensions Board, including establishing and managing the Board's LinkedIn presence. Communications planning/proactive comms Initiate and sustain effective external communications planning on a monthly and annual basis. This includes setting clear objectives to enhance effectiveness, close gaps and prioritising 'media' requests across Pensions Board teams. Be responsible for the development and delivery of key KPIs assessing media performance, and external reach, reporting to the Pensions Board's Director of Strategy & Engagement. Put in place a robust comms calendar Shape and author messaging ahead of anticipated media interest with an aim to grow the influence of the Pensions Board. As a trusted and savvy communications expert, advise internal stakeholders in the development and communication of their core messaging, especially on key projects and initiatives. Proactively identify and realise PR opportunities for the Pensions Board aligned to the Board's delivery plan, key strategic projects and making the most of opportunities with wider Church networks. Reactive comms Monitor press coverage and distribute to internal contacts Respond professionally to media enquiries from news organisations, including the rapid development of agreed responses to media enquiries, seeking counsel from the Head of Financial Communications to enhance the response. Staying calm under pressure will be essential. Field media requests for interviews, photo calls, events, and similar. Support with media training and photo shoots for internal stakeholders, including working with and coaching colleagues (at all levels) to enhance their confidence with media exposure. Content and events Identify and organise relevant speaking, conference and award opportunities, including speech writing where needed. Collaborate on the production of the PB's annual review, Stewardship Report and other reports - liaising with internal stakeholders, collating and editing content, working with the design agency, and managing budget Initiate, manage and maintain excellent relationships with external suppliers and design agencies, including instilling clear standards for delivery. Essential Knowledge/Experience Knowledge of pensions and investments industry, including regulatory landscape Interest in responsible and ethical investment Significant experience of financial communications, including authoring content, developing strategies for engagement and communications planning. Significant experience of working with media including working with and managing relationships with journalists. Track record of delivering text and work to spec and on time Experience of influencing and working with stakeholders to director level, with proven experience of building trusted 'advisory' relationships. Experience of working as part of a multi-disciplinary communications team, and balancing the needs of different stakeholders. Understand the Board's fiduciary duty to its members, maintaining strict boundaries on confidential information as and when required. Journalistic or communications experience within a high-profile organisation Skills & Abilities: Excellent writing skills Good time-management Strong interpersonal skills Good attention to detail and an eye for good design Able to balance strategic and tactical delivery Self-starting and organising, with a track record in effective prioritisation of communication deliverables. High level of emotional intelligence and personal/professional resilience. Qualifications & Training: Relevant qualifications in media or public relations, with a commitment to ongoing professional development e.g. through CIPR or equivalent. Desirable Existing network among journalists Experience within the charitable services sector. Knowledge of the Church of England and/or the work of the Pensions Board
Joining our Mental Health and Substance Misuse Team as a qualified and experienced Social Worker , you'll bring creativity, compassion and a strong commitment to person centred, strengths based practice. You'll be part of a supportive team that values collaboration, shared learning and continuous professional growth, with plenty of opportunities for training and development. Our Mental Health Service is entering an exciting period of transformation, reshaping how we work and adopting innovative, needs led approaches to improve outcomes for the people we support. You'll play an active role in this evolving landscape - contributing to new ways of working, strengthening collaboration with health partners, and helping us enhance our engagement with individuals who are hardest to reach. It's a great opportunity to be part of a service that's moving forward and to help shape positive change through your day to day practice. What you'll be doing: Conducting comprehensive assessments of individuals' needs and available support. Managing a complex caseload whilst providing supervision for Case Workers and Senior Case Workers and practice advice on complex cases. Participating in duty to triage urgent cases as well as triaging safeguarding referrals and making informed decisions. Liaising with colleagues in Health to facilitate hospital discharges. Holding forensic cases and working closely with the Ministry of Justice. What we're looking for: Social Work qualification and registered with Social Work England (SWE). Due to the needs of the team, we're unable to consider Newly Qualified Social Workers for this post. Experience working in a UK-based statutory setting. A sound understanding of how to apply a strengths-based approach. Understanding of social work issues, legal frameworks and social services' statutory duties. Commitment to demonstrating our values and behaviours, showing compassion, empathy and respect. Why join us? Excellent Practice Validation: Progress to a Senior Social Worker role through our Excellent Practice Validation programme. Our Senior Social Workers are paid a market supplement of £3,000 per annum. AMHP pathway: We'll support you to complete your AMHP training and give you the opportunity to complete AMHP work alongside your Social Work duties. When you've completed your AMHP training, you'll be eligible for a market supplement of up to £2,500 per annum. Professional development: Continuous learning and supportive supervision. Work-life balance: Enjoy a fulfilling career with a good balance between work and home life. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Other job titles you may be searching for may include: Welfare Worker, Social Services, Case Manager, Social Work Practitioner.
Jul 01, 2026
Full time
Joining our Mental Health and Substance Misuse Team as a qualified and experienced Social Worker , you'll bring creativity, compassion and a strong commitment to person centred, strengths based practice. You'll be part of a supportive team that values collaboration, shared learning and continuous professional growth, with plenty of opportunities for training and development. Our Mental Health Service is entering an exciting period of transformation, reshaping how we work and adopting innovative, needs led approaches to improve outcomes for the people we support. You'll play an active role in this evolving landscape - contributing to new ways of working, strengthening collaboration with health partners, and helping us enhance our engagement with individuals who are hardest to reach. It's a great opportunity to be part of a service that's moving forward and to help shape positive change through your day to day practice. What you'll be doing: Conducting comprehensive assessments of individuals' needs and available support. Managing a complex caseload whilst providing supervision for Case Workers and Senior Case Workers and practice advice on complex cases. Participating in duty to triage urgent cases as well as triaging safeguarding referrals and making informed decisions. Liaising with colleagues in Health to facilitate hospital discharges. Holding forensic cases and working closely with the Ministry of Justice. What we're looking for: Social Work qualification and registered with Social Work England (SWE). Due to the needs of the team, we're unable to consider Newly Qualified Social Workers for this post. Experience working in a UK-based statutory setting. A sound understanding of how to apply a strengths-based approach. Understanding of social work issues, legal frameworks and social services' statutory duties. Commitment to demonstrating our values and behaviours, showing compassion, empathy and respect. Why join us? Excellent Practice Validation: Progress to a Senior Social Worker role through our Excellent Practice Validation programme. Our Senior Social Workers are paid a market supplement of £3,000 per annum. AMHP pathway: We'll support you to complete your AMHP training and give you the opportunity to complete AMHP work alongside your Social Work duties. When you've completed your AMHP training, you'll be eligible for a market supplement of up to £2,500 per annum. Professional development: Continuous learning and supportive supervision. Work-life balance: Enjoy a fulfilling career with a good balance between work and home life. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Other job titles you may be searching for may include: Welfare Worker, Social Services, Case Manager, Social Work Practitioner.
Open to applicants looking for full time (37.5 hours per week); or part time, working morning or afternoon, with number of hours by mutual agreement and business need. Our Facilities team works hard to ensure that every guest visiting Woodrow has a safe and memorable visit. You will be working alongside the wider team to maintain all buildings, including our Grade II listed Manor House and Leisure Centre, and the outside grounds and activity areas, to ensure the site is welcoming, tidy and safe for all. You will assist the Facilities Manager in ensuring we remain compliant with relevant Health & Safety legislation; and will be involved in various duties that contribute to the wider success of the Centre and London Youth. What you will be doing The Facilities Assistant provides logistical and maintenance support for the Woodrow estate and holds the following core responsibilities. This is not intended as an exhaustive list, and the job may change over time to reflect the changing needs of our centre, as well as the personal development needs of the post holder. Grounds upkeep: General upkeep of the 26-acre estate grounds e.g. pruning, mowing, planting, tidying gardens. Keeping grounds, paths and hard surfaces safe and free of ice, snow, leaves, weeds, etc. Maintaining the 3G astro pitch, cycle circuit and outdoor activity areas. Building maintenance: Undertake day-to-day minor repairs, e.g. patching, painting, leaky taps, hinges, caulking, etc. Undertake cyclical / seasonal jobs e.g. clearing gutters, drains, drain gratings, etc. Support with biomass boiler maintenance and receive woodchip deliveries. Support with basic utilities issues as they arise, e.g. heating, plumbing, electrical, etc. Health and safety: Undertake routine safety/compliance checks of all facilities including, among other things, legionella temperature aduits, emergency equipment inspections and tests, etc. Support the FM with risk assessments and work procedures relevant to the role. Maintain accurate records of all work carried out using systems in place for auditing. General duties: Basic joinery, carpentry and build projects done in house, under direction of the FM. Supervise outside contractors to ensure all jobs are carried out to agreed standards. Supervise corporate volunteer groups who support us with gardening or build projects. Support with setup and occasional on-the-day attendance at various events. Undertake other duties as reasonably requested by London Youth's management that ensure the ongoing success of the charity and delivery of excellent customer experiences. What you bring to the role Experience, Knowledge & Skills We do not expect candidates to have expertise in all areas, but at a minimum experience of minor buildings repairs and maintenance and groundskeeping work is essential to this role. Training will be provided to address some gaps where necessary and relevant. Experience with grounds maintenance including tree and lawn care, gardening, etc. Experience of maintenance in heating, plumbing, electrical systems. Demonstrable good practical DIY skills, including decorating, joinery, carpentry, repairs, etc. Experience using power and maintenance tools, including small tractor with mower, jigsaws, strimmers, etc. Demonstrable understanding of Health & Safety regulations relevant to this type of role; the importance of compliance, evidencing and contributing to this. Hold a good level of fitness and able to work outside in variable weather conditions. Experience of conducting regular compliance checks, recording and reporting on them. Able to use digital systems for record keeping, including Microsoft Office and various apps. A current driving licence (tractor experience is also desirable). Qualifications in the use of a chainsaw, power tools, tractor driving, pool plant are desirable. Attributes and Behaviours Someone who takes pride in their work and enjoys getting things done. Customer centric mindset and a firm commitment to customer excellence and safety. Able to quickly establish a rapport and build effective relationships with a wide range of people. Composed demeanor and calm under pressure, able to dynamically prioritse and problem solve. Keen attention to detail, following procedures and recording actions reliably and consistently. Able to work independently, demonstrating proactivity and initiative. Collaborative team player with a willingness to work effectively with others. Self-motivated with a positive attitude, growth mindset and keen willingness to develop. Willing to both give and receive direction from others. Impeccable work ethic with a practical, flexible, and dynamic approach to work. Absolute commitment ot London Youth's principles of equality, diversity and inclusion. You will be able to demonstrate our values of being: Ambitious Collaborative Inclusive Accountable Why work at Woodrow High House Health Care Cash Plan to help cover your healthcare essentials. Free access for you and your family to the Employee Assistance Programme. Free onsite parking. Branded quality uniform provided. Free access to the 'Headspace' app for you and your family. Free access to the Charity Mentoring Network, as a mentee or mentor. Free tea and coffee available in the 'Tea & Coffee Bar'. Free meals provided whilst on duty when the kitchen is serving young people in residence. Magnificent location on a historic estate, surrounded by nature. Cycle to Work scheme. You'll be working with a fantastic team of passionate colleagues across London Youth. An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. You will be making a difference to the lives of young people!
Jul 01, 2026
Full time
Open to applicants looking for full time (37.5 hours per week); or part time, working morning or afternoon, with number of hours by mutual agreement and business need. Our Facilities team works hard to ensure that every guest visiting Woodrow has a safe and memorable visit. You will be working alongside the wider team to maintain all buildings, including our Grade II listed Manor House and Leisure Centre, and the outside grounds and activity areas, to ensure the site is welcoming, tidy and safe for all. You will assist the Facilities Manager in ensuring we remain compliant with relevant Health & Safety legislation; and will be involved in various duties that contribute to the wider success of the Centre and London Youth. What you will be doing The Facilities Assistant provides logistical and maintenance support for the Woodrow estate and holds the following core responsibilities. This is not intended as an exhaustive list, and the job may change over time to reflect the changing needs of our centre, as well as the personal development needs of the post holder. Grounds upkeep: General upkeep of the 26-acre estate grounds e.g. pruning, mowing, planting, tidying gardens. Keeping grounds, paths and hard surfaces safe and free of ice, snow, leaves, weeds, etc. Maintaining the 3G astro pitch, cycle circuit and outdoor activity areas. Building maintenance: Undertake day-to-day minor repairs, e.g. patching, painting, leaky taps, hinges, caulking, etc. Undertake cyclical / seasonal jobs e.g. clearing gutters, drains, drain gratings, etc. Support with biomass boiler maintenance and receive woodchip deliveries. Support with basic utilities issues as they arise, e.g. heating, plumbing, electrical, etc. Health and safety: Undertake routine safety/compliance checks of all facilities including, among other things, legionella temperature aduits, emergency equipment inspections and tests, etc. Support the FM with risk assessments and work procedures relevant to the role. Maintain accurate records of all work carried out using systems in place for auditing. General duties: Basic joinery, carpentry and build projects done in house, under direction of the FM. Supervise outside contractors to ensure all jobs are carried out to agreed standards. Supervise corporate volunteer groups who support us with gardening or build projects. Support with setup and occasional on-the-day attendance at various events. Undertake other duties as reasonably requested by London Youth's management that ensure the ongoing success of the charity and delivery of excellent customer experiences. What you bring to the role Experience, Knowledge & Skills We do not expect candidates to have expertise in all areas, but at a minimum experience of minor buildings repairs and maintenance and groundskeeping work is essential to this role. Training will be provided to address some gaps where necessary and relevant. Experience with grounds maintenance including tree and lawn care, gardening, etc. Experience of maintenance in heating, plumbing, electrical systems. Demonstrable good practical DIY skills, including decorating, joinery, carpentry, repairs, etc. Experience using power and maintenance tools, including small tractor with mower, jigsaws, strimmers, etc. Demonstrable understanding of Health & Safety regulations relevant to this type of role; the importance of compliance, evidencing and contributing to this. Hold a good level of fitness and able to work outside in variable weather conditions. Experience of conducting regular compliance checks, recording and reporting on them. Able to use digital systems for record keeping, including Microsoft Office and various apps. A current driving licence (tractor experience is also desirable). Qualifications in the use of a chainsaw, power tools, tractor driving, pool plant are desirable. Attributes and Behaviours Someone who takes pride in their work and enjoys getting things done. Customer centric mindset and a firm commitment to customer excellence and safety. Able to quickly establish a rapport and build effective relationships with a wide range of people. Composed demeanor and calm under pressure, able to dynamically prioritse and problem solve. Keen attention to detail, following procedures and recording actions reliably and consistently. Able to work independently, demonstrating proactivity and initiative. Collaborative team player with a willingness to work effectively with others. Self-motivated with a positive attitude, growth mindset and keen willingness to develop. Willing to both give and receive direction from others. Impeccable work ethic with a practical, flexible, and dynamic approach to work. Absolute commitment ot London Youth's principles of equality, diversity and inclusion. You will be able to demonstrate our values of being: Ambitious Collaborative Inclusive Accountable Why work at Woodrow High House Health Care Cash Plan to help cover your healthcare essentials. Free access for you and your family to the Employee Assistance Programme. Free onsite parking. Branded quality uniform provided. Free access to the 'Headspace' app for you and your family. Free access to the Charity Mentoring Network, as a mentee or mentor. Free tea and coffee available in the 'Tea & Coffee Bar'. Free meals provided whilst on duty when the kitchen is serving young people in residence. Magnificent location on a historic estate, surrounded by nature. Cycle to Work scheme. You'll be working with a fantastic team of passionate colleagues across London Youth. An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. You will be making a difference to the lives of young people!
