7 jobs found

Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office

Your New Company Hays is proud to be partnering with a leading North West housing group to recruit a Leasehold Officer to join their established Leasehold Services team on a 6 month fixed term contract. You'll be joining a friendly and supportive team of nine specialists working to deliver high-quality lease management services for clients throughout the North West.This role is not focused on Retail, Right to Buy or Right to Acquire. Instead, it centres on day-to-day leasehold management, customer engagement, service charge accuracy, arrears recovery and statutory consultation. Your New Role As a Leasehold Officer, you'll act as the primary point of contact for leaseholders, shared owners and freeholders providing a professional and responsive service. Your responsibilities will include: Core Lease Management Responding promptly to customer enquiries and providing clear, accurate information. Acting as the main contact for all leasehold matters, ensuring a high-quality management service. Managing arrears recovery for leaseholders and shared owners, including issuing NISPs, progressing MCOL/PCOL actions, attending court when required and liaising with lenders and welfare agencies. Supporting shared owners with new account setup, sign-ups and general property management. Statutory & Financial Responsibilities Preparing and presenting information for First Tier Tribunal cases where leaseholders appeal. Supporting statutory consultation for major works and long-term agreements, issuing notices and ensuring compliance with legislation. Ensuring correct service charges are applied following major works, resolving queries and making adjustments. Working closely with Finance to ensure accurate annual service charge estimates and year-end actuals are produced and issued. Processing applications requiring consent under the lease and raising administration charges where appropriate. What You'll Need to Succeed Experience in leasehold management or a similar housing role Strong organisational skills and the ability to manage a varied caseload Excellent numeracy and accuracy when working with service charges Confident communication skills with customers, colleagues and external partners Experience using housing management systems Ability to work independently and as part of a team What you'll get in return True Hybrid working environment - Office days Tuesday & Thursday, WFH the remaining! Flexible hours between 8am-5pm Central St Helens office location with extremely rare travel to sites 37 hours per week weekly pay opportunities for extension / further roles! What to Do Now If you're looking to develop your leasehold career within a supportive, forward-thinking organisation, we'd love to hear from you. Contact Hays today to discuss this opportunity in more detail. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)

Leasehold Officer (Major Works) North London and Essex An excellent opportunity has arisen to join a well-regarded Local Authority as a Major Works & Dispute Resolution Officer within their Home Ownership team . This is a key role focused on delivering statutory consultations (Section 20) , supporting major works cost recovery , and ensuring leaseholder disputes are resolved efficiently and fairly . You'll act as the central point between residents, contractors, and internal teams - playing a vital role in delivering a transparent, compliant and customer-focused service . Key Responsibilities Lead on all statutory consultation processes (S20) for major works schemes Prepare, issue and manage Notices of Intention, Estimates and Award Provide clear guidance to leaseholders on works, costs, payment options and legal requirements Work closely with contractors and internal teams to ensure accurate information and cost recovery Attend consultation meetings and carry out site visits to verify works Maintain accurate records of all consultation and recharge activity Calculate and issue major works invoices , ensuring clear breakdowns for leaseholders Manage and resolve complex disputes and complaints , aiming for early resolution Prepare cases for County Court / First Tier Tribunal and attend hearings where required Contribute to performance targets and maintain high standards across customer service, H&S and compliance What we're looking for Strong experience delivering major works / S20 consultation processes Good understanding of leasehold legislation (incl. Landlord & Tenant Act 1985 & Commonhold & Leasehold Reform Act 2002) Experience handling leaseholder disputes, complaints or legal cases Ability to interpret leases and apply them in practice Confident engaging with residents, contractors and stakeholders Highly organised with strong attention to detail Why apply? Opportunity to work on high-value, complex major works schemes Mix of technical, customer-facing and dispute resolution work Join a collaborative Home Ownership / Leasehold team Competitive daily rate / salary Hybrid working (typically 2-3 days on site/office ) If this sounds like something you'd be keen to explore, please apply with an updated CV or get in touch for more information.

Our client a Public Sector provider are looking for a Technical Support Officer 6 month assignment poss temp to perm rates are 15.31 or 20.40 Umbrella per hour . Role Summary : This role supports service charge, leasehold, and communal compliance functions through accurate financial administration, customer communication, statutory coordination, and record management. 1. Service Charge Administration Manage service charge records, reporting, recharges, leaseholder queries, and Section 20 consultation support using CX, TechOne, and related systems. 2. Customer & Stakeholder Engagement Respond to tenants, leaseholders, contractors, and managers to resolve enquiries, explain charges, and provide progress updates. 3. Compliance Coordination (Communal Areas) Coordinate inspections, certification, remedial works, and follow-up actions across communal compliance workstreams, ensuring accurate records are maintained. Gas Safety Coordinate gas safety checks, remedials, and certification. Asbestos Management Support asbestos surveys, monitoring, and action tracking. Fire Safety Coordinate fire inspections, maintenance, and remedial works. Electrical Safety Arrange electrical inspections and track certification and remedials. Water Hygiene (Legionella) Support water hygiene monitoring, risk assessments, and remedial actions. Lifts & Lifting Equipment Arrange lift inspections, maintenance, and defect follow-up. Interested , apply today ! Eden Brown is acting as an Employment Business in relation to this vacancy.

Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.

Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory