Product Lifecycle Manager (Engineering / IT) Engineering IT / PLM Manager Cambridge/Hybrid £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will act as the key interface between Engineering, IT, PLM users, vendors and wider business stakeholders, ensuring that Engineering IT systems are fit for purpose, effectively supported, and aligned to operational and strategic requirements. RESPONSIBILITIES List key responsibilities and tasks that sit within this role PLM Ownership & Roadmap: Own the lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. PLM Champion: Champion PLM across Marshall Land Systems, promoting effective use of the system and identifying opportunities to improve Engineering delivery, control and efficiency. Strategic Business Support: Identify business opportunities where PLM and Engineering IT systems can improve process efficiency, data quality, reporting, configuration management and programme delivery. Vendor & Contract Management: Manage relationships with PLM vendors, CAD vendors, outsourced service providers and internal IT teams, ensuring performance against support agreements, contract requirements and business needs. Service & Issue Resolution: Act as the escalation point for PLM and Engineering IT issues, supporting incident resolution, root cause investigation, workaround definition and long-term corrective actions. Third Line Support: Provide third-line support where required, working with IT, vendors and users to investigate complex incidents, resolve problems and create knowledge articles to support future incidents. Architecture Oversight: Ensure PLM solution designs, integrations, workflows and system changes meet Engineering requirements, enterprise architecture standards, cybersecurity policies and business needs. Change Management: Manage configuration changes, system updates, upgrades, patches and enhancements to PLM and Engineering IT applications, ensuring appropriate testing, communication and deployment. Governance & Compliance: Ensure PLM and Engineering IT applications meet regulatory, cybersecurity, export control, ITAR and corporate policy requirements, including defence-related standards where applicable. Process Ownership & Improvement: Review, approve and improve PLM processes, procedures, workflows and user guides to ensure they remain effective, controlled and aligned to Engineering ways of working. Data Management & Reporting: Support Engineering data management, reporting, audit activity and business intelligence requirements through effective use of PLM data and reporting tools. Stakeholder Engagement: Collaborate with Engineering, IT, programme teams, business owners, PLM super users and cross-functional stakeholders to align PLM capability with organisational goals. Budgeting & Forecasting: Support financial planning by providing input on PLM licensing, support costs, maintenance agreements, upgrades, vendor services and future investment requirements. Asset & Licence Management: Coordinate software licence, maintenance agreement and asset lifecycle management activities, including requisition, inventory, installation, maintenance, updates and disposal. System Maintenance & Availability: Ensure appropriate PLM system maintenance, health checks, performance reviews and availability monitoring are in place to support business continuity. Knowledge & Documentation: Create and maintain technical specifications, process documents, user guides, support material, FAQs and knowledge articles to improve user support and reduce repeat issues. PREVIOUS EXPERIENCE REQUIRED: Experience managing, supporting or administering PLM systems within an Engineering or manufacturing environment. Experience working with Engineering teams using CAD and PLM tools. Experience of PLM system configuration, administration, support and continuous improvement. Experience supporting or managing data transfer between PLM and ERP platforms, including IFS Cloud, covering parts, BoMs, documents, change data, lifecycle states and release-to-manufacture processes. Experience managing PLM-related incidents, problems, root cause investigations and corrective actions. Experience working with IT teams, vendors and business stakeholders to deliver system improvements. Experience leading or supporting PLM upgrades, deployments, migrations or process changes. Experience managing a small technical team or leading cross-functional improvement activities. Experience of Windchill would be highly desirable. Experience with CAD tools such as Autodesk Inventor, AutoCAD or similar would be beneficial. Experience with Engineering configuration management, change control and product data management would be beneficial. TECHNICAL SKILLS/EDUCATIONS REQUIRED: Degree, HND or equivalent qualification in Engineering, ICT, Computer Science, Information Systems or a related discipline. Equivalent experience in an Engineering IT, PLM, CAD administration or Engineering systems management role would also be considered. Strong understanding of PLM capability, administration and configuration management. Ability to document technical specifications, user requirements, process flows and system changes. Good logical diagnostic skills with the ability to troubleshoot and resolve PLM-related problems. Understanding of CAD integration with PLM, ideally including tools such as Inventor, AutoCAD or similar. Understanding of PLM reporting, data extraction and business reporting methods. Awareness of database queries and reporting tools such as SQL, MS PowerQuery, REST APIs or Query Builder would be beneficial. Awareness of PLM customisation, workflows, XML configuration, Java, JavaScript or Windchill development would be desirable. Understanding of application maintenance, upgrades, testing and deployment activities. Understanding of IT service management processes, incident management and problem resolution. Configuration Management / CMII training would be desirable. Experience of virtualised environments such as VMware would be beneficial. Able to support process improvement and system improvement activities across Engineering IT applications. Strong understanding of IFS ERP is highly desirable. Experience in a regulated industry, particularly aerospace and defence, is strongly preferred. Excellent communication, negotiation, and stakeholder management skills.
Jun 30, 2026
Full time
Product Lifecycle Manager (Engineering / IT) Engineering IT / PLM Manager Cambridge/Hybrid £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will act as the key interface between Engineering, IT, PLM users, vendors and wider business stakeholders, ensuring that Engineering IT systems are fit for purpose, effectively supported, and aligned to operational and strategic requirements. RESPONSIBILITIES List key responsibilities and tasks that sit within this role PLM Ownership & Roadmap: Own the lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. PLM Champion: Champion PLM across Marshall Land Systems, promoting effective use of the system and identifying opportunities to improve Engineering delivery, control and efficiency. Strategic Business Support: Identify business opportunities where PLM and Engineering IT systems can improve process efficiency, data quality, reporting, configuration management and programme delivery. Vendor & Contract Management: Manage relationships with PLM vendors, CAD vendors, outsourced service providers and internal IT teams, ensuring performance against support agreements, contract requirements and business needs. Service & Issue Resolution: Act as the escalation point for PLM and Engineering IT issues, supporting incident resolution, root cause investigation, workaround definition and long-term corrective actions. Third Line Support: Provide third-line support where required, working with IT, vendors and users to investigate complex incidents, resolve problems and create knowledge articles to support future incidents. Architecture Oversight: Ensure PLM solution designs, integrations, workflows and system changes meet Engineering requirements, enterprise architecture standards, cybersecurity policies and business needs. Change Management: Manage configuration changes, system updates, upgrades, patches and enhancements to PLM and Engineering IT applications, ensuring appropriate testing, communication and deployment. Governance & Compliance: Ensure PLM and Engineering IT applications meet regulatory, cybersecurity, export control, ITAR and corporate policy requirements, including defence-related standards where applicable. Process Ownership & Improvement: Review, approve and improve PLM processes, procedures, workflows and user guides to ensure they remain effective, controlled and aligned to Engineering ways of working. Data Management & Reporting: Support Engineering data management, reporting, audit activity and business intelligence requirements through effective use of PLM data and reporting tools. Stakeholder Engagement: Collaborate with Engineering, IT, programme teams, business owners, PLM super users and cross-functional stakeholders to align PLM capability with organisational goals. Budgeting & Forecasting: Support financial planning by providing input on PLM licensing, support costs, maintenance agreements, upgrades, vendor services and future investment requirements. Asset & Licence Management: Coordinate software licence, maintenance agreement and asset lifecycle management activities, including requisition, inventory, installation, maintenance, updates and disposal. System Maintenance & Availability: Ensure appropriate PLM system maintenance, health checks, performance reviews and availability monitoring are in place to support business continuity. Knowledge & Documentation: Create and maintain technical specifications, process documents, user guides, support material, FAQs and knowledge articles to improve user support and reduce repeat issues. PREVIOUS EXPERIENCE REQUIRED: Experience managing, supporting or administering PLM systems within an Engineering or manufacturing environment. Experience working with Engineering teams using CAD and PLM tools. Experience of PLM system configuration, administration, support and continuous improvement. Experience supporting or managing data transfer between PLM and ERP platforms, including IFS Cloud, covering parts, BoMs, documents, change data, lifecycle states and release-to-manufacture processes. Experience managing PLM-related incidents, problems, root cause investigations and corrective actions. Experience working with IT teams, vendors and business stakeholders to deliver system improvements. Experience leading or supporting PLM upgrades, deployments, migrations or process changes. Experience managing a small technical team or leading cross-functional improvement activities. Experience of Windchill would be highly desirable. Experience with CAD tools such as Autodesk Inventor, AutoCAD or similar would be beneficial. Experience with Engineering configuration management, change control and product data management would be beneficial. TECHNICAL SKILLS/EDUCATIONS REQUIRED: Degree, HND or equivalent qualification in Engineering, ICT, Computer Science, Information Systems or a related discipline. Equivalent experience in an Engineering IT, PLM, CAD administration or Engineering systems management role would also be considered. Strong understanding of PLM capability, administration and configuration management. Ability to document technical specifications, user requirements, process flows and system changes. Good logical diagnostic skills with the ability to troubleshoot and resolve PLM-related problems. Understanding of CAD integration with PLM, ideally including tools such as Inventor, AutoCAD or similar. Understanding of PLM reporting, data extraction and business reporting methods. Awareness of database queries and reporting tools such as SQL, MS PowerQuery, REST APIs or Query Builder would be beneficial. Awareness of PLM customisation, workflows, XML configuration, Java, JavaScript or Windchill development would be desirable. Understanding of application maintenance, upgrades, testing and deployment activities. Understanding of IT service management processes, incident management and problem resolution. Configuration Management / CMII training would be desirable. Experience of virtualised environments such as VMware would be beneficial. Able to support process improvement and system improvement activities across Engineering IT applications. Strong understanding of IFS ERP is highly desirable. Experience in a regulated industry, particularly aerospace and defence, is strongly preferred. Excellent communication, negotiation, and stakeholder management skills.
HR Business Partner London (Permanent) HR Business Partner Employee Relations Change Management Workforce Planning Location: London (Liverpool Street) 3 days per week in the office following probation, 2 days from home. Important: During the first 3 6 months, the successful candidate will be required to work from our Wickford, Essex office 3 days per week to support onboarding and training. Following probation, the role will be based at our London office near Liverpool Street, with 3 office days and 2 remote working days per week. Candidates must be willing and able to commute to both Wickford and London. Reports To: HR Director UK & Ireland About the Organisation Our client is a growing international organisation operating across multiple markets. With a collaborative and people-focused culture, the business is committed to innovation, continuous improvement and professional development. This role offers the opportunity to partner with leaders across the UK and Ireland, supporting strategic business objectives through effective people practices, employee engagement and organisational change. About the Role We are seeking an experienced and proactive HR Business Partner to support employees and leaders across the UK and Ireland. This is a broad generalist role that combines strategic business partnering with hands-on operational HR support. Working closely with the HR Director and business leaders, you will provide pragmatic HR solutions, support organisational change, manage employee relations matters and help drive employee engagement initiatives. The role requires someone who is comfortable operating in a fast-paced environment, balancing commercial objectives with employee experience while building strong relationships across the business. This opportunity would suit an HR professional who enjoys variety, thrives in evolving environments and wants to contribute to the development of a growing HR function. Key Responsibilities HR Business Partnering - Provide day-to-day HR advice and support to managers and employees across the UK and Ireland. - Partner with leaders on workforce planning, performance management and employee development. - Coach managers to support effective decision-making and minimise people-related risk. - Support business change initiatives and organisational development activities. - Build strong stakeholder relationships and position HR as a trusted business partner. Employee Relations & Compliance - Manage a range of employee relations cases including disciplinary, grievance, performance management and conflict resolution matters. - Ensure compliance with UK employment legislation and company policies. - Support managers in handling complex people issues with confidence, fairness and commercial awareness. - Identify and escalate risk appropriately while maintaining a pragmatic approach. Employee Experience & Engagement - Support initiatives that promote employee engagement and a positive workplace culture. - Act as a trusted point of contact for employees and managers. - Contribute to the development of an inclusive and collaborative working environment. HR Operations & Systems - Support effective HR processes including payroll, benefits administration and employee data management. - Maintain accurate HR records and reporting through Workday and other HR systems. - Identify opportunities to improve HR processes, efficiencies and ways of working. - Work collaboratively with colleagues to ensure consistency across HR activities. Change Management & Organisational Development - Support organisational change projects and restructuring activities. - Help leaders navigate periods of change and business transformation. - Contribute to organisation design initiatives that align people structures with business objectives. Diversity, Equity & Inclusion - Support DE&I initiatives across recruitment, development and engagement activities. - Promote an inclusive culture that values diverse perspectives and experiences. Skills & Experience - Minimum 4 years' HR experience with proven success in an HR Business Partner or similar role. - Strong generalist HR knowledge and understanding of UK employment law. - Experience supporting employee relations cases and organisational change initiatives. - Demonstrated ability to work effectively in fast-paced, evolving environments. - Strong stakeholder management and influencing skills. - Excellent communication and relationship-building abilities. - Commercially aware with sound judgement and a pragmatic approach to problem-solving. - Strong HR operations experience and understanding of core HR processes. - Proficiency in Workday is essential. - CIPD Level 5 qualified or equivalent experience preferred. Personal Attributes Collaborative, approachable and solutions-focused. Resilient, adaptable and comfortable managing competing priorities. Confident communicator with the ability to challenge constructively. Proactive, organised and able to work independently. Motivated by continuous improvement and professional growth. What We Offer Opportunity to play a key role within a growing international organisation. Exposure to a broad range of HR activities and strategic initiatives. Collaborative and supportive working environment. Professional development and career progression opportunities. Competitive salary and benefits package. If you are interested, please apply today.
Jun 30, 2026
Full time
HR Business Partner London (Permanent) HR Business Partner Employee Relations Change Management Workforce Planning Location: London (Liverpool Street) 3 days per week in the office following probation, 2 days from home. Important: During the first 3 6 months, the successful candidate will be required to work from our Wickford, Essex office 3 days per week to support onboarding and training. Following probation, the role will be based at our London office near Liverpool Street, with 3 office days and 2 remote working days per week. Candidates must be willing and able to commute to both Wickford and London. Reports To: HR Director UK & Ireland About the Organisation Our client is a growing international organisation operating across multiple markets. With a collaborative and people-focused culture, the business is committed to innovation, continuous improvement and professional development. This role offers the opportunity to partner with leaders across the UK and Ireland, supporting strategic business objectives through effective people practices, employee engagement and organisational change. About the Role We are seeking an experienced and proactive HR Business Partner to support employees and leaders across the UK and Ireland. This is a broad generalist role that combines strategic business partnering with hands-on operational HR support. Working closely with the HR Director and business leaders, you will provide pragmatic HR solutions, support organisational change, manage employee relations matters and help drive employee engagement initiatives. The role requires someone who is comfortable operating in a fast-paced environment, balancing commercial objectives with employee experience while building strong relationships across the business. This opportunity would suit an HR professional who enjoys variety, thrives in evolving environments and wants to contribute to the development of a growing HR function. Key Responsibilities HR Business Partnering - Provide day-to-day HR advice and support to managers and employees across the UK and Ireland. - Partner with leaders on workforce planning, performance management and employee development. - Coach managers to support effective decision-making and minimise people-related risk. - Support business change initiatives and organisational development activities. - Build strong stakeholder relationships and position HR as a trusted business partner. Employee Relations & Compliance - Manage a range of employee relations cases including disciplinary, grievance, performance management and conflict resolution matters. - Ensure compliance with UK employment legislation and company policies. - Support managers in handling complex people issues with confidence, fairness and commercial awareness. - Identify and escalate risk appropriately while maintaining a pragmatic approach. Employee Experience & Engagement - Support initiatives that promote employee engagement and a positive workplace culture. - Act as a trusted point of contact for employees and managers. - Contribute to the development of an inclusive and collaborative working environment. HR Operations & Systems - Support effective HR processes including payroll, benefits administration and employee data management. - Maintain accurate HR records and reporting through Workday and other HR systems. - Identify opportunities to improve HR processes, efficiencies and ways of working. - Work collaboratively with colleagues to ensure consistency across HR activities. Change Management & Organisational Development - Support organisational change projects and restructuring activities. - Help leaders navigate periods of change and business transformation. - Contribute to organisation design initiatives that align people structures with business objectives. Diversity, Equity & Inclusion - Support DE&I initiatives across recruitment, development and engagement activities. - Promote an inclusive culture that values diverse perspectives and experiences. Skills & Experience - Minimum 4 years' HR experience with proven success in an HR Business Partner or similar role. - Strong generalist HR knowledge and understanding of UK employment law. - Experience supporting employee relations cases and organisational change initiatives. - Demonstrated ability to work effectively in fast-paced, evolving environments. - Strong stakeholder management and influencing skills. - Excellent communication and relationship-building abilities. - Commercially aware with sound judgement and a pragmatic approach to problem-solving. - Strong HR operations experience and understanding of core HR processes. - Proficiency in Workday is essential. - CIPD Level 5 qualified or equivalent experience preferred. Personal Attributes Collaborative, approachable and solutions-focused. Resilient, adaptable and comfortable managing competing priorities. Confident communicator with the ability to challenge constructively. Proactive, organised and able to work independently. Motivated by continuous improvement and professional growth. What We Offer Opportunity to play a key role within a growing international organisation. Exposure to a broad range of HR activities and strategic initiatives. Collaborative and supportive working environment. Professional development and career progression opportunities. Competitive salary and benefits package. If you are interested, please apply today.
We are looking for a Finance Transformation Lead to lead the Finance transformation elements required to successfully integrate CHP and Estuary into Delta, working in close partnership with the Director of Finance and wider Finance team. The role is responsible for ensuring that all transformation activity considers and delivers a robust, efficient and future-ready finance function, spanning financial planning, reporting, controls, treasury readiness, systems integration and the finance impacts of all change initiatives. This role will play a key part in embedding financially sound decision-making across the programme, ensuring that transformation is delivered in a way that protects compliance, enables value for money, supports growth ambitions and strengthens long-term organisational resilience. What you'll be doing Work in close partnership with the CFCO, Director of Finance and other senior leaders to align and oversee all finance-related aspects of the integration and transformation programmes. Work in close partnership with the CFCO, Director of Finance and other senior leaders to align and oversee all finance-related aspects of the integration and transformation programmes. Oversee and deliver the integration or rationalisation of finance systems, data structures and reporting tools, ensuring continuity and improved capability, developing better ways of working relating to financial readiness for key milestones. Support in the design and implementation of future-state financial processes including budgeting, forecasting, management accounts, procure-to-pay, rent accounting, rent setting, service charge accounting, treasury administration and financial controls. Support the design and delivery of a benefits realisation framework, ensuring that efficiencies, savings and service improvements are measured and tracked. What we are looking for Degree or equivalent demonstrable experience in finance, accountancy, business transformation or a related field. Proven experience leading finance transformation, finance operating model redesign or large-scale finance change programmes, ideally within housing, public sector or regulated environments. Strong understanding of and experience in finance functions including budgeting, forecasting, management reporting, statutory accounts, and controls. Strong understanding of change management methodologies and frameworks, with the ability to apply these in a practical, delivery-focused environment. Ability to manage multiple complex workstreams, balancing integration priorities with longer-term transformation outcomes. Please note the office expectancy of this role is as follows: This role will operate in a hybrid working model you will need to attend the office to facilitate workshops and attend meetings as and when required. Benefits The salary for this post will be 60,000 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Jun 29, 2026
Full time
We are looking for a Finance Transformation Lead to lead the Finance transformation elements required to successfully integrate CHP and Estuary into Delta, working in close partnership with the Director of Finance and wider Finance team. The role is responsible for ensuring that all transformation activity considers and delivers a robust, efficient and future-ready finance function, spanning financial planning, reporting, controls, treasury readiness, systems integration and the finance impacts of all change initiatives. This role will play a key part in embedding financially sound decision-making across the programme, ensuring that transformation is delivered in a way that protects compliance, enables value for money, supports growth ambitions and strengthens long-term organisational resilience. What you'll be doing Work in close partnership with the CFCO, Director of Finance and other senior leaders to align and oversee all finance-related aspects of the integration and transformation programmes. Work in close partnership with the CFCO, Director of Finance and other senior leaders to align and oversee all finance-related aspects of the integration and transformation programmes. Oversee and deliver the integration or rationalisation of finance systems, data structures and reporting tools, ensuring continuity and improved capability, developing better ways of working relating to financial readiness for key milestones. Support in the design and implementation of future-state financial processes including budgeting, forecasting, management accounts, procure-to-pay, rent accounting, rent setting, service charge accounting, treasury administration and financial controls. Support the design and delivery of a benefits realisation framework, ensuring that efficiencies, savings and service improvements are measured and tracked. What we are looking for Degree or equivalent demonstrable experience in finance, accountancy, business transformation or a related field. Proven experience leading finance transformation, finance operating model redesign or large-scale finance change programmes, ideally within housing, public sector or regulated environments. Strong understanding of and experience in finance functions including budgeting, forecasting, management reporting, statutory accounts, and controls. Strong understanding of change management methodologies and frameworks, with the ability to apply these in a practical, delivery-focused environment. Ability to manage multiple complex workstreams, balancing integration priorities with longer-term transformation outcomes. Please note the office expectancy of this role is as follows: This role will operate in a hybrid working model you will need to attend the office to facilitate workshops and attend meetings as and when required. Benefits The salary for this post will be 60,000 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Skilled Toolmaker/Fitter- Rubber Shop Pay rate:£20.52 (£17.84 basic + 15% shift allowance) Hours: Mon - Thurs / with 30min break. Fri / hrs) Duration: 6 months - with possibility to extend/perm Location: Manchester As a Fitter, at our clients Greengate Business Unit, this position is responsible for the day-to-day maintenance of mould tooling and basic machine maintenance required to optimise Industrial Stator production. This also includes the assembly of new tooling. In addition, the successful applicant fitter will be expected to set moulds as and when required. You will be keen to take on challenges, develop your leadership and or skills potential as well as expand your knowledge and experience through a variety of exciting initiatives. DUTIES & RESPONSIBILITIES: Fitting and assembly of new mould tools and associated equipment. The day-to-day refurbishment and maintenance of Industrial and Oilfield mould tooling utilizing Engineering Machine Tools including Milling / Turning / Radial Arm Drill etc. Perform set-up changes, operate and conduct first article inspections on production runs where required. Interpreting Engineering Drawings and make recommendations on improvements to tooling and component designs Undertakes audits on appropriate machines, equipment and work areas to ensure the continued compliance with internal Safety procedures. Keep equipment and work area clean and orderly and perform basic preventative maintenance functions on equipment. Perform any other work-related tasks and duties in accordance with the business needs. Comply with all NOV Company, Quality + HSE policies and procedures. Travel as and when required Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager SKILLS & EXPERIENCE REQUIRED Must have served a recognized apprenticeship. Strategic Able to adeptly learn the context of a challenge and quickly integrate new skills (Learning on the fly) Has and uses the required functional and technical knowledge and skills to do job at a high level of accomplishment (Functional &Technical) Operating Able to apportion time effectively to complete tasks (Time management) Able to define, work within and improve business processes based on immediate and future business needs (Process management) Energy Performs work with energy and drive while exploring other opportunities to contribute (Action oriented) Organisational Communicates effectively, both inside and outside the organisation, on both simple and complex topics (Presentation skills) Personal and Interpersonal Imbued with a strong sense of customer focus (internal/external) (Customer focus) Committed to self-improvement and development through the role in order to achieve career goals (Self-development) Education & Qualifications: Essential: Time Served apprenticeship within a engineering environment, equivalent to either City and Guilds Level 3, or NVQ Level 3 Desirable: ONC/HNC in Mechanical and Production Engineering. Skills: Essential: Operating a variety of manual machines General fitting experience including tooling refurbishment. Mould changes on Rubber injection machines. Familiar in working within a high productivity rubber injection process environment. Desirable: 4+ years Multi discipline manual machining experience. Setting parameters on Rubber injection machines. Experience: Essential: General fitting experience including tooling refurbishment. Operating a variety of Manual machines Computer literacy Manual handling, slinging and lifting HSE awareness Desirable: Multi discipline manual machining experience. Setting parameters on Rubber injection machines. Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions. Contribute to general improvements in the quality and key activities of the department/area. Participate in training where required. Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction. To be safety conscious and report any safety hazards to the HSE representative. Privacy Statement Dexters Recruitment Ltd collects and processes your personal data during recruitment in line with UK GDPR to assess your suitability for a role, based on legal obligations, contractual steps, and our legitimate interests. Data may come from you or third parties (e.g. referees) and may be shared internally or with trusted partners for recruitment purposes. We retain all applicant data for up to 36 months on our database for work finding purposes, unless you request us not to do so. You have rights over your data and can contact us or the ICO with questions or concerns. For more information see our privacy policy on our website.
Jun 29, 2026
Seasonal
Skilled Toolmaker/Fitter- Rubber Shop Pay rate:£20.52 (£17.84 basic + 15% shift allowance) Hours: Mon - Thurs / with 30min break. Fri / hrs) Duration: 6 months - with possibility to extend/perm Location: Manchester As a Fitter, at our clients Greengate Business Unit, this position is responsible for the day-to-day maintenance of mould tooling and basic machine maintenance required to optimise Industrial Stator production. This also includes the assembly of new tooling. In addition, the successful applicant fitter will be expected to set moulds as and when required. You will be keen to take on challenges, develop your leadership and or skills potential as well as expand your knowledge and experience through a variety of exciting initiatives. DUTIES & RESPONSIBILITIES: Fitting and assembly of new mould tools and associated equipment. The day-to-day refurbishment and maintenance of Industrial and Oilfield mould tooling utilizing Engineering Machine Tools including Milling / Turning / Radial Arm Drill etc. Perform set-up changes, operate and conduct first article inspections on production runs where required. Interpreting Engineering Drawings and make recommendations on improvements to tooling and component designs Undertakes audits on appropriate machines, equipment and work areas to ensure the continued compliance with internal Safety procedures. Keep equipment and work area clean and orderly and perform basic preventative maintenance functions on equipment. Perform any other work-related tasks and duties in accordance with the business needs. Comply with all NOV Company, Quality + HSE policies and procedures. Travel as and when required Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager SKILLS & EXPERIENCE REQUIRED Must have served a recognized apprenticeship. Strategic Able to adeptly learn the context of a challenge and quickly integrate new skills (Learning on the fly) Has and uses the required functional and technical knowledge and skills to do job at a high level of accomplishment (Functional &Technical) Operating Able to apportion time effectively to complete tasks (Time management) Able to define, work within and improve business processes based on immediate and future business needs (Process management) Energy Performs work with energy and drive while exploring other opportunities to contribute (Action oriented) Organisational Communicates effectively, both inside and outside the organisation, on both simple and complex topics (Presentation skills) Personal and Interpersonal Imbued with a strong sense of customer focus (internal/external) (Customer focus) Committed to self-improvement and development through the role in order to achieve career goals (Self-development) Education & Qualifications: Essential: Time Served apprenticeship within a engineering environment, equivalent to either City and Guilds Level 3, or NVQ Level 3 Desirable: ONC/HNC in Mechanical and Production Engineering. Skills: Essential: Operating a variety of manual machines General fitting experience including tooling refurbishment. Mould changes on Rubber injection machines. Familiar in working within a high productivity rubber injection process environment. Desirable: 4+ years Multi discipline manual machining experience. Setting parameters on Rubber injection machines. Experience: Essential: General fitting experience including tooling refurbishment. Operating a variety of Manual machines Computer literacy Manual handling, slinging and lifting HSE awareness Desirable: Multi discipline manual machining experience. Setting parameters on Rubber injection machines. Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions. Contribute to general improvements in the quality and key activities of the department/area. Participate in training where required. Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction. To be safety conscious and report any safety hazards to the HSE representative. Privacy Statement Dexters Recruitment Ltd collects and processes your personal data during recruitment in line with UK GDPR to assess your suitability for a role, based on legal obligations, contractual steps, and our legitimate interests. Data may come from you or third parties (e.g. referees) and may be shared internally or with trusted partners for recruitment purposes. We retain all applicant data for up to 36 months on our database for work finding purposes, unless you request us not to do so. You have rights over your data and can contact us or the ICO with questions or concerns. For more information see our privacy policy on our website.
The wider WSE (Weapon System Equipment) team is responsible for managing groups of equipment and Weapon System sub-systems from the bidding stage, through concept and requirements development, into production, delivery and final integration. The team provides technical leadership and project support to ensure products are delivered to the required performance, cost and schedule targets throughout their lifecycle. Salary: Circa £46,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: Land Ceptor is MBDA's Ground Based Air Defence System, currently in service with UK and Polish customers. The programme is supporting both ongoing series production at our Bolton facility and the continued development of new capabilities and customer-driven enhancements. This role sits within the Land Ceptor Physical Design team and offers exposure across the full product lifecycle. You will be responsible for managing the technical configuration and product definition of the Launcher, ensuring that design data, build standards and engineering changes are accurately controlled and delivered in support of production, development activities and in-service support. You will work closely with engineering, manufacturing, configuration management and customer-facing teams in both the UK and Italy to ensure the product remains correctly defined and configured as it evolves. Launcher Physical Architect - Core Responsibilities: Define, maintain and manage the Land Ceptor Launcher build definitions within the PLM (Product Lifecycle Management) system. Ensure product definition data is released and controlled in line with programme schedules and delivery milestones. Manage engineering changes, change notices and problem reports to support production, development and customer requirements. Support non-conformance management activities for both production and in-service equipment. Maintain the integrity of the product configuration as new developments, upgrades and contract changes are introduced. Work closely with UK and Italian Configuration Management teams to ensure products are configured in accordance with company processes and governance. Take ownership of specific hardware assemblies, maintaining their technical baseline and supporting their ongoing development. Support the development and evolution of requirements in response to customer, programme and business needs. Collaborate with MBDA IT and cross-functional teams to support the delivery of key contractual commitments. Work with Manufacturing teams in Bolton to understand build requirements, resolve configuration issues and support production activities. Provide technical support in response to customer queries and in-service issues. What we're looking for from you: The following would be useful, but not necessarily essential: Experience of Product Lifecycle Management (PLM), Configuration Management or Design Definition processes. Experience supporting the delivery of complex engineering products within a regulated or technically challenging environment. Knowledge of mechanical assemblies and systems incorporating hydraulic and electrical equipment. Strong organisational, prioritisation and communication skills. Experience providing technical support to products in production and/or service. Experience contributing to product development and engineering change activities. Understanding of systems engineering principles, processes and best practice. Appreciation of requirements management at system, subsystem or component level. Knowledge of hardware design, manufacture or integration processes. Experience supporting non-conformance investigations and resolution activities. Awareness of project planning tools such as Primavera P6. Ability to communicate complex technical issues clearly and concisely to a range of stakeholders. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Jun 29, 2026
Full time
The wider WSE (Weapon System Equipment) team is responsible for managing groups of equipment and Weapon System sub-systems from the bidding stage, through concept and requirements development, into production, delivery and final integration. The team provides technical leadership and project support to ensure products are delivered to the required performance, cost and schedule targets throughout their lifecycle. Salary: Circa £46,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: Land Ceptor is MBDA's Ground Based Air Defence System, currently in service with UK and Polish customers. The programme is supporting both ongoing series production at our Bolton facility and the continued development of new capabilities and customer-driven enhancements. This role sits within the Land Ceptor Physical Design team and offers exposure across the full product lifecycle. You will be responsible for managing the technical configuration and product definition of the Launcher, ensuring that design data, build standards and engineering changes are accurately controlled and delivered in support of production, development activities and in-service support. You will work closely with engineering, manufacturing, configuration management and customer-facing teams in both the UK and Italy to ensure the product remains correctly defined and configured as it evolves. Launcher Physical Architect - Core Responsibilities: Define, maintain and manage the Land Ceptor Launcher build definitions within the PLM (Product Lifecycle Management) system. Ensure product definition data is released and controlled in line with programme schedules and delivery milestones. Manage engineering changes, change notices and problem reports to support production, development and customer requirements. Support non-conformance management activities for both production and in-service equipment. Maintain the integrity of the product configuration as new developments, upgrades and contract changes are introduced. Work closely with UK and Italian Configuration Management teams to ensure products are configured in accordance with company processes and governance. Take ownership of specific hardware assemblies, maintaining their technical baseline and supporting their ongoing development. Support the development and evolution of requirements in response to customer, programme and business needs. Collaborate with MBDA IT and cross-functional teams to support the delivery of key contractual commitments. Work with Manufacturing teams in Bolton to understand build requirements, resolve configuration issues and support production activities. Provide technical support in response to customer queries and in-service issues. What we're looking for from you: The following would be useful, but not necessarily essential: Experience of Product Lifecycle Management (PLM), Configuration Management or Design Definition processes. Experience supporting the delivery of complex engineering products within a regulated or technically challenging environment. Knowledge of mechanical assemblies and systems incorporating hydraulic and electrical equipment. Strong organisational, prioritisation and communication skills. Experience providing technical support to products in production and/or service. Experience contributing to product development and engineering change activities. Understanding of systems engineering principles, processes and best practice. Appreciation of requirements management at system, subsystem or component level. Knowledge of hardware design, manufacture or integration processes. Experience supporting non-conformance investigations and resolution activities. Awareness of project planning tools such as Primavera P6. Ability to communicate complex technical issues clearly and concisely to a range of stakeholders. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Job Advertisement: Senior HR Adviser Pay: 348.25 per day via umbrella Duration : 6 months Location: Canary Wharf, Greater London Working Hours: Full-time (35 hours per week) Hybrid: Two days per week in the office Are you a dynamic HR professional looking to make a significant impact in a vibrant organisation? Our client is seeking a Senior HR Adviser to join their dedicated team during an exciting period of change and growth. If you thrive in a generalist role and are passionate about improving HR practises, this could be the opportunity for you! About the Role: As a Senior HR Adviser, you will play a pivotal role in supporting various HR activities across teams. Your responsibilities will vary daily, ensuring you stay engaged and challenged. Key Responsibilities: Provide sound and professional HR advice with a consultative approach. Assist the Reward team with job evaluations and benefits renewals. Support the resourcing team with high-volume interviews. Collaborate with the HR & OD team on organisational design initiatives. Research, write, and present on various HR topics. Utilise HR information systems to manage and compile data effectively. Deliver exceptional customer service by building strong relationships with colleagues and stakeholders. What You'll Bring: Proven generalist HR experience at a similar level. Ability to manage competing priorities and meet deadlines. Strong analytical skills to identify and implement improvements. Excellent relationship-building skills, working collaboratively with others. Resilience and a tenacious attitude towards your work. Confidence in communicating with a diverse range of leaders. Proficiency in Excel, data management and have experience using Workday Why Join Us? Be part of a team that puts people first in everything we do. Engage in meaningful work that impacts our employees positively. Foster a culture of open communication and teamwork. Enjoy opportunities for professional development and growth. Our client values diversity of thought and experience and is committed to creating an inclusive workplace. They believe in the power of teamwork, respect for resources, and the importance of listening to different points of view. You will be encouraged to share your insights and ask thoughtful questions to enhance the team's collective knowledge. Ready to Make a Difference? If you are enthusiastic about HR and ready to contribute to a transformative period for the organisation, we want to hear from you! Apply today and step into a role where you can truly make an impact. Join us in shaping a brighter future for our people! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 29, 2026
Seasonal
Job Advertisement: Senior HR Adviser Pay: 348.25 per day via umbrella Duration : 6 months Location: Canary Wharf, Greater London Working Hours: Full-time (35 hours per week) Hybrid: Two days per week in the office Are you a dynamic HR professional looking to make a significant impact in a vibrant organisation? Our client is seeking a Senior HR Adviser to join their dedicated team during an exciting period of change and growth. If you thrive in a generalist role and are passionate about improving HR practises, this could be the opportunity for you! About the Role: As a Senior HR Adviser, you will play a pivotal role in supporting various HR activities across teams. Your responsibilities will vary daily, ensuring you stay engaged and challenged. Key Responsibilities: Provide sound and professional HR advice with a consultative approach. Assist the Reward team with job evaluations and benefits renewals. Support the resourcing team with high-volume interviews. Collaborate with the HR & OD team on organisational design initiatives. Research, write, and present on various HR topics. Utilise HR information systems to manage and compile data effectively. Deliver exceptional customer service by building strong relationships with colleagues and stakeholders. What You'll Bring: Proven generalist HR experience at a similar level. Ability to manage competing priorities and meet deadlines. Strong analytical skills to identify and implement improvements. Excellent relationship-building skills, working collaboratively with others. Resilience and a tenacious attitude towards your work. Confidence in communicating with a diverse range of leaders. Proficiency in Excel, data management and have experience using Workday Why Join Us? Be part of a team that puts people first in everything we do. Engage in meaningful work that impacts our employees positively. Foster a culture of open communication and teamwork. Enjoy opportunities for professional development and growth. Our client values diversity of thought and experience and is committed to creating an inclusive workplace. They believe in the power of teamwork, respect for resources, and the importance of listening to different points of view. You will be encouraged to share your insights and ask thoughtful questions to enhance the team's collective knowledge. Ready to Make a Difference? If you are enthusiastic about HR and ready to contribute to a transformative period for the organisation, we want to hear from you! Apply today and step into a role where you can truly make an impact. Join us in shaping a brighter future for our people! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Join us as a Pensions Projects Analyst within our Outsourcing line of business based out of our Redhill office working hybrid. Join us as a Pensions Projects Analyst within our Outsourcing line of business based out of our Redhill office working hybrid. You will play a key role in the review, scoping, costing, and delivery of pension-related project requests. You will be involved in a broad spectrum of pension projects, ranging from small ad-hoc data requests to large, complex exercises such as pensioner trivial commutations, investment changes and buy-in activity. The role combines analysis, delivery, and client interaction, with a strong emphasis on maximising project efficiency and revenue opportunities. You will take end-to-end ownership of smaller projects, while supporting larger initiatives and contributing to the successful delivery of key client priorities. The role also plays an important part in supporting and upskilling colleagues across a global operating model, working collaboratively across multiple locations. The Role Project Scoping, Analysis & Costing Review new project requests from clients and internal stakeholders, eliciting and documenting full requirements through analysis, discussions, and workshops Take ownership of scoping and costing project requests, collaborating with wider TAS teams to ensure all elements are captured and accurately reflected Translate requirements into clear project plans, defining timelines, deliverables, risks, and dependencies Project Delivery & Ownership Take end-to-end responsibility for the delivery of smaller projects, ensuring completion to agreed timelines, budget, and quality standards Support the delivery of larger and more complex projects, contributing to planning, coordination, and execution Ensure project work is appropriately prioritised to meet client deadlines and revenue targets and work collaboratively with other teams across TAS to ensure successful delivery to time and budget Data Analysis & Technical Delivery Extract, manipulate, and present data to support project requirements as well as client deliverables Undertake data analysis, calculations, and reporting, ensuring accuracy and compliance with scheme rules Carry out data rectification and updates to member records where required and support calculation review and opportunities for system automation Stakeholder & Client Management Actively manage relationships with clients, Client Managers, and internal stakeholders, ensuring clear and proactive communication throughout the project lifecycle Provide regular updates on project progress, risks, and issues, maintaining transparency and trust Work across multiple locations within the global operating model to ensure coordinated and consistent delivery Collaboration & Continuous Improvement Work closely with the Projects Team Lead, Administration Managers, and wider team to deliver revenue-generating project work Support and collaborate with colleagues, contributing to knowledge sharing and capability development across the team Identify opportunities to continuously improve processes, efficiency, and project delivery approaches and ensure proactive problem-solving What you'll bring Experience within occupational pensions administration (DB and/or DC) Exposure to or involvement in pensions projects or scheme events (e.g. commutations, scheme changes, data exercises) and experience in scoping and/or costing work is desirable Strong understanding of pensions data, calculations, and administration processes Ability to analyse complex information, define requirements, and deliver structured solutions Strong data handling skills, including data extraction, manipulation, and reporting High level of attention to detail, particularly in relation to calculations and data accuracy Ability to identify and resolve issues through structured and logical thinking Excellent verbal and written communication skills and ability to engage confidently with stakeholders and clients across different levels Self-motivated and able to work both independently and as part of a team Strong organisational skills, able to manage multiple priorities and meet challenging deadlines What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
Jun 29, 2026
Full time
Join us as a Pensions Projects Analyst within our Outsourcing line of business based out of our Redhill office working hybrid. Join us as a Pensions Projects Analyst within our Outsourcing line of business based out of our Redhill office working hybrid. You will play a key role in the review, scoping, costing, and delivery of pension-related project requests. You will be involved in a broad spectrum of pension projects, ranging from small ad-hoc data requests to large, complex exercises such as pensioner trivial commutations, investment changes and buy-in activity. The role combines analysis, delivery, and client interaction, with a strong emphasis on maximising project efficiency and revenue opportunities. You will take end-to-end ownership of smaller projects, while supporting larger initiatives and contributing to the successful delivery of key client priorities. The role also plays an important part in supporting and upskilling colleagues across a global operating model, working collaboratively across multiple locations. The Role Project Scoping, Analysis & Costing Review new project requests from clients and internal stakeholders, eliciting and documenting full requirements through analysis, discussions, and workshops Take ownership of scoping and costing project requests, collaborating with wider TAS teams to ensure all elements are captured and accurately reflected Translate requirements into clear project plans, defining timelines, deliverables, risks, and dependencies Project Delivery & Ownership Take end-to-end responsibility for the delivery of smaller projects, ensuring completion to agreed timelines, budget, and quality standards Support the delivery of larger and more complex projects, contributing to planning, coordination, and execution Ensure project work is appropriately prioritised to meet client deadlines and revenue targets and work collaboratively with other teams across TAS to ensure successful delivery to time and budget Data Analysis & Technical Delivery Extract, manipulate, and present data to support project requirements as well as client deliverables Undertake data analysis, calculations, and reporting, ensuring accuracy and compliance with scheme rules Carry out data rectification and updates to member records where required and support calculation review and opportunities for system automation Stakeholder & Client Management Actively manage relationships with clients, Client Managers, and internal stakeholders, ensuring clear and proactive communication throughout the project lifecycle Provide regular updates on project progress, risks, and issues, maintaining transparency and trust Work across multiple locations within the global operating model to ensure coordinated and consistent delivery Collaboration & Continuous Improvement Work closely with the Projects Team Lead, Administration Managers, and wider team to deliver revenue-generating project work Support and collaborate with colleagues, contributing to knowledge sharing and capability development across the team Identify opportunities to continuously improve processes, efficiency, and project delivery approaches and ensure proactive problem-solving What you'll bring Experience within occupational pensions administration (DB and/or DC) Exposure to or involvement in pensions projects or scheme events (e.g. commutations, scheme changes, data exercises) and experience in scoping and/or costing work is desirable Strong understanding of pensions data, calculations, and administration processes Ability to analyse complex information, define requirements, and deliver structured solutions Strong data handling skills, including data extraction, manipulation, and reporting High level of attention to detail, particularly in relation to calculations and data accuracy Ability to identify and resolve issues through structured and logical thinking Excellent verbal and written communication skills and ability to engage confidently with stakeholders and clients across different levels Self-motivated and able to work both independently and as part of a team Strong organisational skills, able to manage multiple priorities and meet challenging deadlines What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Jun 29, 2026
Full time
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
A globally recognised engineering manufacturer is looking for a Project Manager to join its Sales and Services division. The business is a market leader in the design and manufacture of highly engineered thermal technology solutions used within the renewables, energy and industrial sectors. As Project Manager - Sales and Services, you'll take ownership of customer-facing projects from initial handover through to final delivery. Working cross-functionally across engineering, operations, planning, commercial and quality teams, you'll ensure projects are delivered safely, compliantly, on time and within budget. This is a highly visible role requiring strong stakeholder management skills and the ability to confidently manage multiple projects simultaneously within a fast-paced engineering environment. Project Manager Permanent Full TimeVery Competitive Salary + Benefits Poole Project Manager - Sales and Services Key Responsibilities Lead projects end-to-end from kick-off through to completion Define project scope, objectives, deliverables and schedules Monitor progress, risks, issues, budgets and cost forecasts Coordinate internal teams and third-party suppliers to ensure successful delivery Provide clear reporting and communication to customers and senior stakeholders Manage change control and commercial impacts throughout the project lifecycle Drive continuous improvement across project delivery processes and best practices Build strong customer relationships and act as a key point of contact throughout delivery Project Manager - Sales and Services Essential Experience / Skills / Qualifications Previous experience delivering customer-facing projects within engineering, manufacturing, services or industrial environments Strong project planning, stakeholder management and risk management capability Commercial awareness with experience managing costs and project performance Excellent communication and organisational skills Ability to manage multiple priorities and deadlines effectively Experience using Microsoft Office and project planning tools such as MS Project If you feel this is an opportunity you would like to discuss, please contact me on
Jun 29, 2026
Full time
A globally recognised engineering manufacturer is looking for a Project Manager to join its Sales and Services division. The business is a market leader in the design and manufacture of highly engineered thermal technology solutions used within the renewables, energy and industrial sectors. As Project Manager - Sales and Services, you'll take ownership of customer-facing projects from initial handover through to final delivery. Working cross-functionally across engineering, operations, planning, commercial and quality teams, you'll ensure projects are delivered safely, compliantly, on time and within budget. This is a highly visible role requiring strong stakeholder management skills and the ability to confidently manage multiple projects simultaneously within a fast-paced engineering environment. Project Manager Permanent Full TimeVery Competitive Salary + Benefits Poole Project Manager - Sales and Services Key Responsibilities Lead projects end-to-end from kick-off through to completion Define project scope, objectives, deliverables and schedules Monitor progress, risks, issues, budgets and cost forecasts Coordinate internal teams and third-party suppliers to ensure successful delivery Provide clear reporting and communication to customers and senior stakeholders Manage change control and commercial impacts throughout the project lifecycle Drive continuous improvement across project delivery processes and best practices Build strong customer relationships and act as a key point of contact throughout delivery Project Manager - Sales and Services Essential Experience / Skills / Qualifications Previous experience delivering customer-facing projects within engineering, manufacturing, services or industrial environments Strong project planning, stakeholder management and risk management capability Commercial awareness with experience managing costs and project performance Excellent communication and organisational skills Ability to manage multiple priorities and deadlines effectively Experience using Microsoft Office and project planning tools such as MS Project If you feel this is an opportunity you would like to discuss, please contact me on
Head of People (Part Time) Corby Hours - 3 days pw Salary - 37,500 - 62k FTE An exciting opportunity has arisen for an experienced and proactive Head of People to join a growing organisation at a pivotal stage of its development. This newly focused role offers the chance to shape and enhance the people strategy, ensuring the business attracts, develops, and retains the talent required to support its continued growth. Working closely with senior leadership, you will lead both strategic and operational people initiatives, driving improvements across recruitment, workforce planning, employee engagement, learning and development, and HR systems. Key Responsibilities Recruitment & Talent Acquisition Develop and implement an effective recruitment strategy and policy aligned to business objectives. Partner with managers across the organisation to identify and prioritise hiring requirements. Manage end-to-end recruitment activities, including agency management, job advertising, candidate attraction, and selection processes. Enhance employer branding initiatives to strengthen the organisation's ability to attract high-calibre talent. HR Systems & Process Improvement Review and optimise the use of the existing HR system to improve efficiency, reporting capabilities, and user engagement. Identify opportunities to streamline people processes and improve data accuracy and accessibility. Produce meaningful people metrics and insights to support decision-making. Workforce Planning & Development Conduct workforce and skills gap analysis to identify current and future capability requirements. Develop workforce planning strategies to support organisational growth and succession planning. Design and implement learning and development programmes that support employee growth and career progression. Support apprenticeship and development programmes, ensuring participants receive appropriate guidance and development opportunities. Employee Engagement & Culture Lead employee engagement initiatives, including surveys, feedback mechanisms, and action planning. Analyse workforce data to identify trends and opportunities for improvement. Develop and implement initiatives that enhance employee experience, wellbeing, inclusion, and organisational culture. Support leaders in fostering a high-performing and positive working environment. About You The successful candidate will bring a blend of strategic thinking and hands-on delivery, with the ability to influence stakeholders and drive meaningful people-focused change. Essential Experience Proven experience in a senior HR, People, or Human Resources leadership role. Strong expertise in recruitment strategy, talent acquisition, and workforce planning. Experience implementing and improving HR systems and people processes. Demonstrable success in learning and development, employee engagement, and organisational development initiatives. Strong understanding of UK employment legislation and HR best practice. Excellent stakeholder management, communication, and influencing skills. Personal Attributes Strategic and commercially aware. Proactive, pragmatic, and solutions-focused. Comfortable operating at both strategic and operational levels. Strong analytical and problem-solving capability. Passionate about creating positive employee experiences and supporting organisational success. What's on Offer Opportunity to shape and influence the people agenda within a growing organisation. Flexible part-time working arrangement (3 days per week). Collaborative and supportive leadership team. Varied role with significant scope to make a lasting impact. If interested, please apply here for consideration or call Kim to discuss further.
Jun 29, 2026
Full time
Head of People (Part Time) Corby Hours - 3 days pw Salary - 37,500 - 62k FTE An exciting opportunity has arisen for an experienced and proactive Head of People to join a growing organisation at a pivotal stage of its development. This newly focused role offers the chance to shape and enhance the people strategy, ensuring the business attracts, develops, and retains the talent required to support its continued growth. Working closely with senior leadership, you will lead both strategic and operational people initiatives, driving improvements across recruitment, workforce planning, employee engagement, learning and development, and HR systems. Key Responsibilities Recruitment & Talent Acquisition Develop and implement an effective recruitment strategy and policy aligned to business objectives. Partner with managers across the organisation to identify and prioritise hiring requirements. Manage end-to-end recruitment activities, including agency management, job advertising, candidate attraction, and selection processes. Enhance employer branding initiatives to strengthen the organisation's ability to attract high-calibre talent. HR Systems & Process Improvement Review and optimise the use of the existing HR system to improve efficiency, reporting capabilities, and user engagement. Identify opportunities to streamline people processes and improve data accuracy and accessibility. Produce meaningful people metrics and insights to support decision-making. Workforce Planning & Development Conduct workforce and skills gap analysis to identify current and future capability requirements. Develop workforce planning strategies to support organisational growth and succession planning. Design and implement learning and development programmes that support employee growth and career progression. Support apprenticeship and development programmes, ensuring participants receive appropriate guidance and development opportunities. Employee Engagement & Culture Lead employee engagement initiatives, including surveys, feedback mechanisms, and action planning. Analyse workforce data to identify trends and opportunities for improvement. Develop and implement initiatives that enhance employee experience, wellbeing, inclusion, and organisational culture. Support leaders in fostering a high-performing and positive working environment. About You The successful candidate will bring a blend of strategic thinking and hands-on delivery, with the ability to influence stakeholders and drive meaningful people-focused change. Essential Experience Proven experience in a senior HR, People, or Human Resources leadership role. Strong expertise in recruitment strategy, talent acquisition, and workforce planning. Experience implementing and improving HR systems and people processes. Demonstrable success in learning and development, employee engagement, and organisational development initiatives. Strong understanding of UK employment legislation and HR best practice. Excellent stakeholder management, communication, and influencing skills. Personal Attributes Strategic and commercially aware. Proactive, pragmatic, and solutions-focused. Comfortable operating at both strategic and operational levels. Strong analytical and problem-solving capability. Passionate about creating positive employee experiences and supporting organisational success. What's on Offer Opportunity to shape and influence the people agenda within a growing organisation. Flexible part-time working arrangement (3 days per week). Collaborative and supportive leadership team. Varied role with significant scope to make a lasting impact. If interested, please apply here for consideration or call Kim to discuss further.
About The Role: We're partnering with a large, employee-owned design practice that has built an exceptional reputation for creating inspiring workplaces, sustainable environments and impactful design solutions around the world who are seeking an Associate Director - Workplace Strategist for their London office. Working alongside designers, researchers and senior stakeholders, you will lead strategic workplace projects from discovery through to implementation, helping organisations create environments that enhance performance, culture and employee experience. As Associate Director, you will take ownership of multiple workplace strategy projects, leading client engagement, research, workplace analysis and strategic recommendations. You will work closely with multidisciplinary design teams, helping to bridge the gap between organisational objectives and workplace outcomes. This role would suit a commercially minded strategist who thrives on solving complex workplace challenges, building trusted client relationships and translating data-driven insights into meaningful workplace solutions. Our client offers an array of benefits such as private medical insurance, hybrid working (2 days from home), opportunity to work from abroad, season ticket loan and generous annual leave. Key Responsibilities: Lead and deliver workplace strategy projects, ensuring high-quality outcomes and client satisfaction Manage multiple projects, programmes, resources, and project deliverables Build strong client relationships and facilitate workshops, interviews, and stakeholder engagement sessions Analyse workplace data and insights to develop strategic recommendations Produce presentations, reports, and proposals for clients and project teams Mentor and support junior team members Contribute to business development activities, including RFPs and proposals Research workplace trends, technologies, and best practices to inform project delivery Key Skills / Requirements: Proven experience in workplace strategy, workplace consultancy, or change management from a design background Strong project management and client-facing experience Excellent presentation, workshop facilitation, and communication skills Ability to analyse data and translate findings into actionable insights Strong report writing and proposal development skills Knowledge of workplace design, employee experience, and organisational change Commercial awareness with experience supporting business development activities Highly organised with excellent problem-solving skills and attention to detail Collaborative leadership style with experience mentoring junior team members To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Jun 29, 2026
Full time
About The Role: We're partnering with a large, employee-owned design practice that has built an exceptional reputation for creating inspiring workplaces, sustainable environments and impactful design solutions around the world who are seeking an Associate Director - Workplace Strategist for their London office. Working alongside designers, researchers and senior stakeholders, you will lead strategic workplace projects from discovery through to implementation, helping organisations create environments that enhance performance, culture and employee experience. As Associate Director, you will take ownership of multiple workplace strategy projects, leading client engagement, research, workplace analysis and strategic recommendations. You will work closely with multidisciplinary design teams, helping to bridge the gap between organisational objectives and workplace outcomes. This role would suit a commercially minded strategist who thrives on solving complex workplace challenges, building trusted client relationships and translating data-driven insights into meaningful workplace solutions. Our client offers an array of benefits such as private medical insurance, hybrid working (2 days from home), opportunity to work from abroad, season ticket loan and generous annual leave. Key Responsibilities: Lead and deliver workplace strategy projects, ensuring high-quality outcomes and client satisfaction Manage multiple projects, programmes, resources, and project deliverables Build strong client relationships and facilitate workshops, interviews, and stakeholder engagement sessions Analyse workplace data and insights to develop strategic recommendations Produce presentations, reports, and proposals for clients and project teams Mentor and support junior team members Contribute to business development activities, including RFPs and proposals Research workplace trends, technologies, and best practices to inform project delivery Key Skills / Requirements: Proven experience in workplace strategy, workplace consultancy, or change management from a design background Strong project management and client-facing experience Excellent presentation, workshop facilitation, and communication skills Ability to analyse data and translate findings into actionable insights Strong report writing and proposal development skills Knowledge of workplace design, employee experience, and organisational change Commercial awareness with experience supporting business development activities Highly organised with excellent problem-solving skills and attention to detail Collaborative leadership style with experience mentoring junior team members To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Finance Manager Fife Permanent Full Time Hybrid £-£ + Benefits Finance Manager Fife Permanent Full Time Hybrid £-£ + Benefits Your new company Hays is proud to be partnering with a well-established, international organisation operating across multiple countries and currencies. The business is known for its commitment to operational excellence, continuous improvement, and high standards of financial control. With a strong international footprint, the organisation places significant emphasis on collaboration, service delivery, and building scalable, future-proof financial operations. Your new roleAs Finance Manager, you will lead the international transactional finance function, taking full ownership of end-to-end operational delivery across accounts payable, accounts receivable, banking and cash management, employee expenses, VAT, and balance sheet reconciliations. Managing a team of approximately six direct reports, you will be responsible for ensuring accurate, timely, and compliant month-end close across multiple entities, jurisdictions, and currencies.You will work closely with Group Finance, Tax, Treasury, and local finance teams to maintain robust controls, support audit requirements, and deliver consistent service standards. A key focus of the role will be driving process improvement and automation, standardising ways of working, reducing manual effort, and introducing KPI-led performance management to support continuous improvement across transactional finance operations. What you'll need to succeedTo be successful in this role, you will bring demonstrable experience from a similar position within a large, international organisation, with a strong understanding of transactional accounting, VAT across multiple jurisdictions, and month-end processes. You will ideally hold an accountancy degree, diploma, or professional qualification, supported by a solid technical grounding in accounting principles. You will be a confident people leader with proven experience managing, developing, and motivating teams, alongside excellent communication and organisational skills. Experience working with ERP systems at key-user or project-lead level is essential, with prior exposure to systems improvement, process redesign, and automation initiatives. Familiarity with MS Dynamics and MS Power tools would be advantageous, as would a mindset focused on operational excellence, control, and continuous improvement.What you'll get in return In return, you will secure a senior operational finance role with genuine international exposure and the opportunity to make a tangible impact on how transactional finance is delivered across the group. You will work in a collaborative environment that values high standards, innovation, and professional development, with the chance to lead meaningful change, influence stakeholders, and develop a high-performing finance team. This role offers both stability and challenge, making it ideal for an ambitious finance professional looking to step into a visible, value-adding leadership position.
Jun 29, 2026
Full time
Finance Manager Fife Permanent Full Time Hybrid £-£ + Benefits Finance Manager Fife Permanent Full Time Hybrid £-£ + Benefits Your new company Hays is proud to be partnering with a well-established, international organisation operating across multiple countries and currencies. The business is known for its commitment to operational excellence, continuous improvement, and high standards of financial control. With a strong international footprint, the organisation places significant emphasis on collaboration, service delivery, and building scalable, future-proof financial operations. Your new roleAs Finance Manager, you will lead the international transactional finance function, taking full ownership of end-to-end operational delivery across accounts payable, accounts receivable, banking and cash management, employee expenses, VAT, and balance sheet reconciliations. Managing a team of approximately six direct reports, you will be responsible for ensuring accurate, timely, and compliant month-end close across multiple entities, jurisdictions, and currencies.You will work closely with Group Finance, Tax, Treasury, and local finance teams to maintain robust controls, support audit requirements, and deliver consistent service standards. A key focus of the role will be driving process improvement and automation, standardising ways of working, reducing manual effort, and introducing KPI-led performance management to support continuous improvement across transactional finance operations. What you'll need to succeedTo be successful in this role, you will bring demonstrable experience from a similar position within a large, international organisation, with a strong understanding of transactional accounting, VAT across multiple jurisdictions, and month-end processes. You will ideally hold an accountancy degree, diploma, or professional qualification, supported by a solid technical grounding in accounting principles. You will be a confident people leader with proven experience managing, developing, and motivating teams, alongside excellent communication and organisational skills. Experience working with ERP systems at key-user or project-lead level is essential, with prior exposure to systems improvement, process redesign, and automation initiatives. Familiarity with MS Dynamics and MS Power tools would be advantageous, as would a mindset focused on operational excellence, control, and continuous improvement.What you'll get in return In return, you will secure a senior operational finance role with genuine international exposure and the opportunity to make a tangible impact on how transactional finance is delivered across the group. You will work in a collaborative environment that values high standards, innovation, and professional development, with the chance to lead meaningful change, influence stakeholders, and develop a high-performing finance team. This role offers both stability and challenge, making it ideal for an ambitious finance professional looking to step into a visible, value-adding leadership position.
Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Redhill, Leeds or Welwyn working hybrid. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects. The Role Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team. Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints. Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality. Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team. Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required. Assists in complex and project-based work as and when required. What you'll bring Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths. Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation. Experience and knowledge of the DB manual calculations required for a variety of administration processes. High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues. Ability to carry out and manage high volumes of work while maintaining a high level of accuracy. Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service. Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. Experience of coaching and supporting less experienced colleagues. Experience of working in a hybrid/multi-site team would be an advantage. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. (OGB2)
Jun 28, 2026
Full time
Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Redhill, Leeds or Welwyn working hybrid. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects. The Role Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team. Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints. Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality. Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team. Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required. Assists in complex and project-based work as and when required. What you'll bring Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths. Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation. Experience and knowledge of the DB manual calculations required for a variety of administration processes. High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues. Ability to carry out and manage high volumes of work while maintaining a high level of accuracy. Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service. Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. Experience of coaching and supporting less experienced colleagues. Experience of working in a hybrid/multi-site team would be an advantage. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. (OGB2)
Interim Finance Manager (5-6 Week Assignment) Location: East Kilbride Reporting to: Finance Director Contract Type: Interim The Opportunity A confidential organisation is seeking an experienced Interim Finance Manager to support its finance function during a period of change and increased workload. Working alongside the existing Finance Director, you will play a key role in delivering core financial outputs, strengthening controls, and supporting the transition to a new team structure. This is a collaborative, non-hierarchical role designed to add capacity and expertise rather than replace existing leadership. Key Responsibilities Financial Reporting & Controls Support delivery of monthly management reporting and key financial outputs Maintain and strengthen financial controls across the function Assist with audit preparation and external auditor liaison Contribute to the month-end reporting cycle Treasury & Working Capital Support cashflow forecasting and working capital management Assist with banking relationships and invoice finance arrangements Monitor cash position and highlight risks/opportunities Systems & Process Improvement Review and enhance finance processes and systems Identify efficiencies and support implementation of improvements Document processes and embed new ways of working Team & Business Support Work closely with the Finance Manager to ensure continuity of outputs Provide cover and support as required Assist the wider finance team through organisational change Support budgeting, forecasting, and commercial analysis Key Deliverables (Examples) Weekly 13-week cashflow forecast Aged debt and reporting analysis Stock and working capital insights Monthly cost and headcount reporting About You Essential: Proven experience in a finance manager or senior finance role Strong technical accounting and reporting knowledge Experience in cashflow forecasting and financial controls Hands-on, collaborative approach within a small team Advanced Excel and accounting systems skills Able to quickly adapt in an interim capacity with minimal onboarding Desirable: Professional qualification or part qualified (ACCA, CIMA, ACA) Previous interim/contract experience Exposure to invoice finance and stock environments Experience supporting organisational or finance function change IND-NORTH
Jun 28, 2026
Seasonal
Interim Finance Manager (5-6 Week Assignment) Location: East Kilbride Reporting to: Finance Director Contract Type: Interim The Opportunity A confidential organisation is seeking an experienced Interim Finance Manager to support its finance function during a period of change and increased workload. Working alongside the existing Finance Director, you will play a key role in delivering core financial outputs, strengthening controls, and supporting the transition to a new team structure. This is a collaborative, non-hierarchical role designed to add capacity and expertise rather than replace existing leadership. Key Responsibilities Financial Reporting & Controls Support delivery of monthly management reporting and key financial outputs Maintain and strengthen financial controls across the function Assist with audit preparation and external auditor liaison Contribute to the month-end reporting cycle Treasury & Working Capital Support cashflow forecasting and working capital management Assist with banking relationships and invoice finance arrangements Monitor cash position and highlight risks/opportunities Systems & Process Improvement Review and enhance finance processes and systems Identify efficiencies and support implementation of improvements Document processes and embed new ways of working Team & Business Support Work closely with the Finance Manager to ensure continuity of outputs Provide cover and support as required Assist the wider finance team through organisational change Support budgeting, forecasting, and commercial analysis Key Deliverables (Examples) Weekly 13-week cashflow forecast Aged debt and reporting analysis Stock and working capital insights Monthly cost and headcount reporting About You Essential: Proven experience in a finance manager or senior finance role Strong technical accounting and reporting knowledge Experience in cashflow forecasting and financial controls Hands-on, collaborative approach within a small team Advanced Excel and accounting systems skills Able to quickly adapt in an interim capacity with minimal onboarding Desirable: Professional qualification or part qualified (ACCA, CIMA, ACA) Previous interim/contract experience Exposure to invoice finance and stock environments Experience supporting organisational or finance function change IND-NORTH
Our client is seeking an experienced Passive Passive IT Infrastructure Consultant to join their team on a permanent basis. Job Duties: Review client Passive Infrastructure requirements and define scope of work Interview client resources including IT and Facilities staff in order to define client objectives and confirm project scopes align with clients objectives Identify/define project resources from all parties, i.e., clients and vendors Create preliminary conceptual design and Rough Order of Magnitude Cost Estimates (ROM Budgets) Create resource schedules and project programmes Manage project scope of work and project team resources Create and manage Request for Proposals for client services Ensure that all designs meet CDM legislation and all relevant standards Create For Construction documents Coordinate relocation of existing Passive Infrastructure equipment (if applicable) Manage build out of Passive Infrastructure design and assist with integration as needed Manage RFI s, Change Order process, reconcile vendor contracts and approve client invoices Develop close-out documentation Experience in the design and construction process participating in client, architect, and contractor meetings Inspect work and workmanship on site Witness and commission systems Check and issue O&M manual Promote company in the market, taking every opportunity to identify new business potential Consistently improve knowledge of Passive Infrastructure technology & developments Evaluate new products and systems Responsibilities: Ownership of projects and the associated deadlines. Foster and maintain positive client relationships. Foster and maintain healthy professional relationships with industry peers. Being aware of themselves and those around them and act in a safe and healthy manner. Adhere to the IMS Policies, Manuals and Procedures that are included in the IMS Identify and report any hazards or risks. Skills: Experience leading and managing client and vendor teams Demonstrated skills in requirements gathering, resource organisation, task prioritisation and scheduling Excellent knowledge of Passive Infrastructure technology and equipment Experienced in Microsoft Office and capable of communicating highly technical information to nontechnical individuals Proven track record of achieving objectives on schedule and within budget Strong Attention to detail Organisational knowledge and understanding of processes. Departmental Influence. Initiative for personal professional development
Jun 28, 2026
Full time
Our client is seeking an experienced Passive Passive IT Infrastructure Consultant to join their team on a permanent basis. Job Duties: Review client Passive Infrastructure requirements and define scope of work Interview client resources including IT and Facilities staff in order to define client objectives and confirm project scopes align with clients objectives Identify/define project resources from all parties, i.e., clients and vendors Create preliminary conceptual design and Rough Order of Magnitude Cost Estimates (ROM Budgets) Create resource schedules and project programmes Manage project scope of work and project team resources Create and manage Request for Proposals for client services Ensure that all designs meet CDM legislation and all relevant standards Create For Construction documents Coordinate relocation of existing Passive Infrastructure equipment (if applicable) Manage build out of Passive Infrastructure design and assist with integration as needed Manage RFI s, Change Order process, reconcile vendor contracts and approve client invoices Develop close-out documentation Experience in the design and construction process participating in client, architect, and contractor meetings Inspect work and workmanship on site Witness and commission systems Check and issue O&M manual Promote company in the market, taking every opportunity to identify new business potential Consistently improve knowledge of Passive Infrastructure technology & developments Evaluate new products and systems Responsibilities: Ownership of projects and the associated deadlines. Foster and maintain positive client relationships. Foster and maintain healthy professional relationships with industry peers. Being aware of themselves and those around them and act in a safe and healthy manner. Adhere to the IMS Policies, Manuals and Procedures that are included in the IMS Identify and report any hazards or risks. Skills: Experience leading and managing client and vendor teams Demonstrated skills in requirements gathering, resource organisation, task prioritisation and scheduling Excellent knowledge of Passive Infrastructure technology and equipment Experienced in Microsoft Office and capable of communicating highly technical information to nontechnical individuals Proven track record of achieving objectives on schedule and within budget Strong Attention to detail Organisational knowledge and understanding of processes. Departmental Influence. Initiative for personal professional development
Lead Developer / Software Development Manager Gloucestershire (Primarily Office-Based) Salary: c 70,000 + Benefits An established national profit-with-a-purpose organisation is seeking an experienced Lead Developer / Software Development Manager to lead the next phase of its software and digital transformation. This is a highly visible role responsible for shaping software strategy, building internal development capability and reducing reliance on external suppliers by bringing key systems and platforms in-house. You will combine strong technical expertise with excellent stakeholder management skills and the ability to drive organisational change. The Role Working closely with stakeholders across the business, you will develop and deliver a roadmap for transitioning externally managed systems and services into an internal development function. You will establish strong relationships with existing suppliers, influence technology strategy and help build a long-term software development capability. Key Responsibilities Lead, mentor and develop a small software development team, with scope to grow the function over time. Build strong relationships with stakeholders across the organisation. Manage relationships with third-party suppliers and development partners. Create and deliver a roadmap for transitioning externally managed systems in-house. Take ownership of software applications, web platforms, and digital products. Drive continuous improvement across systems, processes and development practices. Identify opportunities to improve efficiency and organisational performance through technology. Contribute to technical design, development and solution delivery where required. Promote best practice in software development, security and Agile delivery. Essential Skills & Experience Previous experience leading, mentoring or managing software developers. Strong stakeholder management and relationship-building skills. Excellent communication skills, able to engage both technical and non-technical audiences. Proven ability to drive change, improve systems and implement new ways of working. Commercial awareness and understanding of how technology supports organisational performance. Experience working with third-party suppliers and outsourced development partners. Proactive, solutions-focused approach with strong problem-solving skills. Technical Experience Experience in several of the following areas: PHP development C# / .NET development Web application development SQL and database technologies API integrations Cloud platforms (AWS, Azure or GCP) Agile delivery environments Modern software development practices Desirable Skills Microsoft Dynamics 365 Power Platform Power BI WordPress About You You may currently be a Lead Developer, Technical Lead, or Development Manager looking for an opportunity to shape a function and make a lasting impact. You will be collaborative, credible, commercially aware and comfortable balancing strategic leadership with hands-on involvement. Location The role is primarily based at the organisation's Gloucestershire headquarters, particularly during onboarding and the transition period. A London office location may be considered for the right candidate. What's On Offer Opportunity to shape and influence technology strategy. High levels of ownership and autonomy. Chance to build and develop an internal software capability. Significant stakeholder exposure. Long-term career growth and development opportunities. To apply, please send your CV to (url removed) Services advertised are those of an Employment Agency.
Jun 27, 2026
Full time
Lead Developer / Software Development Manager Gloucestershire (Primarily Office-Based) Salary: c 70,000 + Benefits An established national profit-with-a-purpose organisation is seeking an experienced Lead Developer / Software Development Manager to lead the next phase of its software and digital transformation. This is a highly visible role responsible for shaping software strategy, building internal development capability and reducing reliance on external suppliers by bringing key systems and platforms in-house. You will combine strong technical expertise with excellent stakeholder management skills and the ability to drive organisational change. The Role Working closely with stakeholders across the business, you will develop and deliver a roadmap for transitioning externally managed systems and services into an internal development function. You will establish strong relationships with existing suppliers, influence technology strategy and help build a long-term software development capability. Key Responsibilities Lead, mentor and develop a small software development team, with scope to grow the function over time. Build strong relationships with stakeholders across the organisation. Manage relationships with third-party suppliers and development partners. Create and deliver a roadmap for transitioning externally managed systems in-house. Take ownership of software applications, web platforms, and digital products. Drive continuous improvement across systems, processes and development practices. Identify opportunities to improve efficiency and organisational performance through technology. Contribute to technical design, development and solution delivery where required. Promote best practice in software development, security and Agile delivery. Essential Skills & Experience Previous experience leading, mentoring or managing software developers. Strong stakeholder management and relationship-building skills. Excellent communication skills, able to engage both technical and non-technical audiences. Proven ability to drive change, improve systems and implement new ways of working. Commercial awareness and understanding of how technology supports organisational performance. Experience working with third-party suppliers and outsourced development partners. Proactive, solutions-focused approach with strong problem-solving skills. Technical Experience Experience in several of the following areas: PHP development C# / .NET development Web application development SQL and database technologies API integrations Cloud platforms (AWS, Azure or GCP) Agile delivery environments Modern software development practices Desirable Skills Microsoft Dynamics 365 Power Platform Power BI WordPress About You You may currently be a Lead Developer, Technical Lead, or Development Manager looking for an opportunity to shape a function and make a lasting impact. You will be collaborative, credible, commercially aware and comfortable balancing strategic leadership with hands-on involvement. Location The role is primarily based at the organisation's Gloucestershire headquarters, particularly during onboarding and the transition period. A London office location may be considered for the right candidate. What's On Offer Opportunity to shape and influence technology strategy. High levels of ownership and autonomy. Chance to build and develop an internal software capability. Significant stakeholder exposure. Long-term career growth and development opportunities. To apply, please send your CV to (url removed) Services advertised are those of an Employment Agency.
Calculations and Benefits Senior Analyst We are expanding our Client Onboarding and Change team and are looking for experienced Calculation Analysts to support the delivery of work in our Calculations and Benefits Team in a consistent and market leading manner. We are delivering across the pensions administration business on small, medium, and large-scale implementation and calculation projects including new business and post-project implementation, such as GMPE. The role will work closely with the Administration business, in particular the Admin Systems and Admin BAU teams, as well as stakeholders from across Isio and third parties. The role will likely be visible to, and involve working with, all levels of the business - from Partners to frontline operational teams. These roles can be based in our Croydon, Manchester, Reading, Bristol or Birmingham city centre office with a hybrid workstyle. What does the role entail? We are looking for an individual with strong excel skills, excellent attention to detail, an understanding of scheme rules and good communication skills. You should have a strong technical understanding, a commercial outlook, and an entrepreneurial mindset. Your key responsibilities will be: Evaluating and documenting business processes. Creating and signing off robust calc proformas. Creating a robust test grid. Conducting user acceptance testing. Investigating calculation discrepancies. Clearly communicating design and changes to business stakeholders, technical teams, and management. Building training materials. Acting as a liaison between stakeholders, users, and technical teams to ensure effective adoption of any new system or process. Identifying new opportunities for improvement. Analysing options to identify the best fit for the business need. Managing team workflow and supporting junior team members. Technical guidance and development of the testing calculation proformas for legislative and scheme changes. Lead on a range of Pensions Administration Calculation Implementations and Projects. Oversee and support transformation, installation and solutions implementation, where required. Produce and present to varying stakeholders on a range of pensions administration and technology services and outcomes. Enable and adopt effective risk management and governance frameworks. Offer technical advice and support to colleagues and external stakeholders. Ensuring processes are embedded into BAU Administration and completing post implementation / project analysis to confirm acceptance and provide lessons learned. What we're looking for Essential People who are driven by Isio's purpose and values and a culture of continuous improvement, change and growth. Knowledge and understanding of UK Defined Benefit and UK Defined Contribution Pensions. Minimum three years' experience in a in a role focused primarily on calculation based theory and formula development. Experience mentoring, ideally managing, junior colleagues and their workload. Track record of calculation solutions implementation and transformation. Pragmatic, with a keen eye for detail. Collaborative, transparent and inclusive values. Dynamic and organised, to enable effective decision making and prioritisation. Strong analytical skills and creative approach to getting work delivered. Positive role model to colleagues and stakeholders. Personal development and ambition. Desirable Experience delivering calculations of various size and types as a Calculation analyst. Comfortable with managing stakeholders of all kinds to influence and determine acceptable solutions. Able to define clarity out of ambiguity - always seeking the underlying "why" - or rationale. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. Excellent planning, organisational, and time management skills. Presentation skills that demonstrate the ability to communicate across various mediums to both technical and non-technical audiences at all levels. Experience of working in a Pensions Administration environment. Experience of modern Pensions Administrations systems What you can expect in return A competitive salary and market leading bonus scheme At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Jun 27, 2026
Full time
Calculations and Benefits Senior Analyst We are expanding our Client Onboarding and Change team and are looking for experienced Calculation Analysts to support the delivery of work in our Calculations and Benefits Team in a consistent and market leading manner. We are delivering across the pensions administration business on small, medium, and large-scale implementation and calculation projects including new business and post-project implementation, such as GMPE. The role will work closely with the Administration business, in particular the Admin Systems and Admin BAU teams, as well as stakeholders from across Isio and third parties. The role will likely be visible to, and involve working with, all levels of the business - from Partners to frontline operational teams. These roles can be based in our Croydon, Manchester, Reading, Bristol or Birmingham city centre office with a hybrid workstyle. What does the role entail? We are looking for an individual with strong excel skills, excellent attention to detail, an understanding of scheme rules and good communication skills. You should have a strong technical understanding, a commercial outlook, and an entrepreneurial mindset. Your key responsibilities will be: Evaluating and documenting business processes. Creating and signing off robust calc proformas. Creating a robust test grid. Conducting user acceptance testing. Investigating calculation discrepancies. Clearly communicating design and changes to business stakeholders, technical teams, and management. Building training materials. Acting as a liaison between stakeholders, users, and technical teams to ensure effective adoption of any new system or process. Identifying new opportunities for improvement. Analysing options to identify the best fit for the business need. Managing team workflow and supporting junior team members. Technical guidance and development of the testing calculation proformas for legislative and scheme changes. Lead on a range of Pensions Administration Calculation Implementations and Projects. Oversee and support transformation, installation and solutions implementation, where required. Produce and present to varying stakeholders on a range of pensions administration and technology services and outcomes. Enable and adopt effective risk management and governance frameworks. Offer technical advice and support to colleagues and external stakeholders. Ensuring processes are embedded into BAU Administration and completing post implementation / project analysis to confirm acceptance and provide lessons learned. What we're looking for Essential People who are driven by Isio's purpose and values and a culture of continuous improvement, change and growth. Knowledge and understanding of UK Defined Benefit and UK Defined Contribution Pensions. Minimum three years' experience in a in a role focused primarily on calculation based theory and formula development. Experience mentoring, ideally managing, junior colleagues and their workload. Track record of calculation solutions implementation and transformation. Pragmatic, with a keen eye for detail. Collaborative, transparent and inclusive values. Dynamic and organised, to enable effective decision making and prioritisation. Strong analytical skills and creative approach to getting work delivered. Positive role model to colleagues and stakeholders. Personal development and ambition. Desirable Experience delivering calculations of various size and types as a Calculation analyst. Comfortable with managing stakeholders of all kinds to influence and determine acceptable solutions. Able to define clarity out of ambiguity - always seeking the underlying "why" - or rationale. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. Excellent planning, organisational, and time management skills. Presentation skills that demonstrate the ability to communicate across various mediums to both technical and non-technical audiences at all levels. Experience of working in a Pensions Administration environment. Experience of modern Pensions Administrations systems What you can expect in return A competitive salary and market leading bonus scheme At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Senior Pensions Calculation Analyst As part of the Calculations & Benefits Team, this role delivers market-leading systems calculation work and is central to ensuring calculations are delivered efficiently and effectively across the Pensions Administration business. The role will report into the Calculations & Benefits Lead and will be part of the wider Client Onboarding & Change Team. The role will work closely with the Administration business as well as stakeholders from across Isio. This role can be based in our Manchester, Reading, Bristol, Birmingham or Croydon city centre office with a hybrid workstyle. What does the role entail? Work within a team to manage and deliver calculation work Deliver work in a consistent and efficient manner Work with stakeholders to understand how processes and systems can be utilised most effectively Liaise with the BAU admin team and prioritise work and resources Lead in the delivery of work through coding and configuration of the admin platforms Liaising with other team members to ensure that the delivery of solutions is consistent and effective Collaborate with others to develop and implement solutions for work as required Lead in the build of optimised solutions to reduce ongoing maintenance overheads and deliver efficient solutions to the administration team Support the design and implementation of processes and procedures relating to Admin calculations Work within the wider governance framework to ensure a consistent approach and documentation of all work delivery Promote a culture of continuous improvement within the team to develop and enhance understanding Participate in the training and development of the Calculations & Benefits Team as well as mentoring less experienced colleagues Ensure processes support Isio's ISO27001 What we're looking for Proven record of delivering calculation solutions across pensions admin systems Excellent knowledge of DB / DC pension schemes and their calculation requirements Management of key stakeholders at all levels in a typical corporate environment Experience of relational databases Demonstrable programming experience (e.g. SQL / .NET / VBA) Experience of management responsibilities such as, work prioritisation, holding others to account, risk management Experience of managing a small team Excellent communication (verbal and written) and good interpersonal skills Experience of modern pensions administration systems Ability to interpret benefit specification and translate into calculations Excellent Planning & Organisational skills Strong analytical and problem-solving skills and a creative approach to getting work delivered Thorough knowledge of robust audit, testing and sign off processes Willingness to identify and overcome barriers to delivery of work What you can expect in return A competitive salary and market leading bonus scheme Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work. Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Jun 27, 2026
Full time
Senior Pensions Calculation Analyst As part of the Calculations & Benefits Team, this role delivers market-leading systems calculation work and is central to ensuring calculations are delivered efficiently and effectively across the Pensions Administration business. The role will report into the Calculations & Benefits Lead and will be part of the wider Client Onboarding & Change Team. The role will work closely with the Administration business as well as stakeholders from across Isio. This role can be based in our Manchester, Reading, Bristol, Birmingham or Croydon city centre office with a hybrid workstyle. What does the role entail? Work within a team to manage and deliver calculation work Deliver work in a consistent and efficient manner Work with stakeholders to understand how processes and systems can be utilised most effectively Liaise with the BAU admin team and prioritise work and resources Lead in the delivery of work through coding and configuration of the admin platforms Liaising with other team members to ensure that the delivery of solutions is consistent and effective Collaborate with others to develop and implement solutions for work as required Lead in the build of optimised solutions to reduce ongoing maintenance overheads and deliver efficient solutions to the administration team Support the design and implementation of processes and procedures relating to Admin calculations Work within the wider governance framework to ensure a consistent approach and documentation of all work delivery Promote a culture of continuous improvement within the team to develop and enhance understanding Participate in the training and development of the Calculations & Benefits Team as well as mentoring less experienced colleagues Ensure processes support Isio's ISO27001 What we're looking for Proven record of delivering calculation solutions across pensions admin systems Excellent knowledge of DB / DC pension schemes and their calculation requirements Management of key stakeholders at all levels in a typical corporate environment Experience of relational databases Demonstrable programming experience (e.g. SQL / .NET / VBA) Experience of management responsibilities such as, work prioritisation, holding others to account, risk management Experience of managing a small team Excellent communication (verbal and written) and good interpersonal skills Experience of modern pensions administration systems Ability to interpret benefit specification and translate into calculations Excellent Planning & Organisational skills Strong analytical and problem-solving skills and a creative approach to getting work delivered Thorough knowledge of robust audit, testing and sign off processes Willingness to identify and overcome barriers to delivery of work What you can expect in return A competitive salary and market leading bonus scheme Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work. Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Role: IT Business Readiness Lead Location: London (Hybrid) Duration: 6 Months Day rate: 650 - 750 Inside IR35 Experience required: Leads IT readiness delivery for large-scale, complex change initiatives. Defines and implements IT readiness approaches appropriate to delivery models, scale, and complexity, ensuring change is delivered within organisational risk appetite and enables benefits realisation. Possesses the expertise to lead all aspects of IT readiness, from early engagement through transition to BAU. Establishes and operates effective IT readiness governance and control frameworks to ensure change is delivered within agreed readiness risk thresholds. Accountable for creating and maintaining forums, interactions, and engagement models with IT communities to ensure timely involvement in change activity and effective support throughout the change lifecycle. Works in partnership with IT change representatives to establish clear IT ownership through readiness activities, Path to Live controls, and BAU transition processes. Partners with IT senior leadership to support them in leading change within their areas, enabling them to take their teams through a structured and effective change journey. Identifies and manages dependencies with other related change initiatives, seeking opportunities for delivery alignment and efficiencies at scale. Influences delivery leads to ensure effective end-to-end change delivery outcomes. Designs and delivers change communications that clearly articulate the rationale for change, tailored to the perspectives and needs of impacted audiences. Produces and manages consolidated IT readiness reporting, providing clear, regular progress updates and insights. Role Key Accountabilities: Accountable for the day-to-day management of end-to-end IT Readiness for all TRBK programme deliveries. Define and implement an effective IT Readiness approach for the full lifecycle of the TRBK programme, aligned to NBS change framework controls. Own IT Readiness governance, including planning, status reporting, escalation management, risks, issues, assumptions, dependencies, cost management, and change control decisions. Support and coach colleagues impacted by change, guiding them through the change journey and ensuring successful adoption. Act as a key interface between the TRBK programme and IT teams/users, ensuring readiness activities are planned, tailored, and completed to enable implementation, benefit realisation, and sustainable change. Lead the execution of stakeholder management, impact assessments, IT Readiness activities, colleague engagement, contingency planning, implementation, implementation support, and transition to BAU. Partner with IT change representatives to establish clear IT ownership through readiness activities, Path to Live controls, and BAU transition. Collaborate with IT senior leadership, supporting them in leading change within their areas and enabling their teams through a structured and effective change journey. Ensure IT Readiness is delivered within NBS risk appetite by defining readiness criteria for TRBK technology changes and establishing appropriate Go / No-Go (GNG) decision forums If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 27, 2026
Contractor
Role: IT Business Readiness Lead Location: London (Hybrid) Duration: 6 Months Day rate: 650 - 750 Inside IR35 Experience required: Leads IT readiness delivery for large-scale, complex change initiatives. Defines and implements IT readiness approaches appropriate to delivery models, scale, and complexity, ensuring change is delivered within organisational risk appetite and enables benefits realisation. Possesses the expertise to lead all aspects of IT readiness, from early engagement through transition to BAU. Establishes and operates effective IT readiness governance and control frameworks to ensure change is delivered within agreed readiness risk thresholds. Accountable for creating and maintaining forums, interactions, and engagement models with IT communities to ensure timely involvement in change activity and effective support throughout the change lifecycle. Works in partnership with IT change representatives to establish clear IT ownership through readiness activities, Path to Live controls, and BAU transition processes. Partners with IT senior leadership to support them in leading change within their areas, enabling them to take their teams through a structured and effective change journey. Identifies and manages dependencies with other related change initiatives, seeking opportunities for delivery alignment and efficiencies at scale. Influences delivery leads to ensure effective end-to-end change delivery outcomes. Designs and delivers change communications that clearly articulate the rationale for change, tailored to the perspectives and needs of impacted audiences. Produces and manages consolidated IT readiness reporting, providing clear, regular progress updates and insights. Role Key Accountabilities: Accountable for the day-to-day management of end-to-end IT Readiness for all TRBK programme deliveries. Define and implement an effective IT Readiness approach for the full lifecycle of the TRBK programme, aligned to NBS change framework controls. Own IT Readiness governance, including planning, status reporting, escalation management, risks, issues, assumptions, dependencies, cost management, and change control decisions. Support and coach colleagues impacted by change, guiding them through the change journey and ensuring successful adoption. Act as a key interface between the TRBK programme and IT teams/users, ensuring readiness activities are planned, tailored, and completed to enable implementation, benefit realisation, and sustainable change. Lead the execution of stakeholder management, impact assessments, IT Readiness activities, colleague engagement, contingency planning, implementation, implementation support, and transition to BAU. Partner with IT change representatives to establish clear IT ownership through readiness activities, Path to Live controls, and BAU transition. Collaborate with IT senior leadership, supporting them in leading change within their areas and enabling their teams through a structured and effective change journey. Ensure IT Readiness is delivered within NBS risk appetite by defining readiness criteria for TRBK technology changes and establishing appropriate Go / No-Go (GNG) decision forums If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager Location: Warwick / Hybrid Contract Type: 12 months with scope to extend Job Purpose The Customer Journey Manager is responsible for leading the design, optimisation and continuous improvement of end-to-end customer journeys across services and customer groups. Operating within the Customer Experience Excellence function, the role translates customer experience design direction, standards and frameworks into practical journey improvements that enhance customer outcomes and operational effectiveness. Working collaboratively across Customer Management, Operations, Digital, Data and Change teams, the postholder will identify customer pain points, redesign journeys and support delivery through to successful implementation. The Customer Journey Manager plays a key role in ensuring customer journeys are consistent, inclusive and aligned with regulatory expectations, supporting customer commitments and organisational strategy. This is a hands-on delivery role focused on converting customer insight into measurable business and customer improvements. Key Responsibilities Lead the mapping, analysis and optimisation of end-to-end customer journeys across key services and customer lifecycle stages. Identify customer pain points, barriers, failure demand and critical moments that influence customer outcomes. Apply service design methodologies and customer journey mapping techniques to develop improved customer experiences across digital, operational and human touchpoints. Ensure journey designs align with established customer experience principles, service standards and design frameworks. Champion customer-centred design approaches across business functions. Own and deliver customer journey improvement initiatives within agreed governance and prioritisation frameworks. Collaborate with operational, customer service, digital and delivery teams to redesign processes that reduce customer effort and improve service outcomes. Translate customer insights and performance data into actionable recommendations and improvement plans. Support implementation activities to ensure journey improvements are effectively embedded within day-to-day operations. Monitor delivery progress and manage risks, dependencies and stakeholder expectations. Act as the primary point of contact for assigned customer journeys and related improvement activities. Facilitate workshops, service design sessions, journey reviews and stakeholder engagement activities. Build strong relationships across Customer Management, Operations, Digital, Data and Change functions. Present journey findings, recommendations and progress updates to senior stakeholders and governance groups. Influence decision-making through evidence-based recommendations and customer insight. Ensure customer journey improvements support regulatory obligations, customer commitments and strategic objectives. Embed customer insight, feedback, vulnerability considerations and performance data into journey prioritisation and design decisions. Work with insight and analytics teams to measure journey performance and benefits realisation. Support the development of customer-focused performance measures and reporting. Maintain accurate journey documentation, service blueprints and supporting artefacts. Capture lessons learned and best practice to improve future customer experience initiatives. Contribute to the development of customer journey management and service design capability across the organisation. Promote a culture of continuous improvement, customer focus and evidence-led decision making. Knowledge, Skills & Experience Essential Proven experience in Customer Journey Management, Service Design, Customer Experience (CX) or Continuous Improvement roles. Strong practical experience of customer journey mapping, service design methodologies and process improvement techniques. Demonstrable experience delivering customer-focused change programmes within complex organisations. Excellent stakeholder management, facilitation and workshop leadership skills. Strong analytical and problem-solving abilities, with experience using customer insight and performance data to drive decisions. Ability to translate complex information into clear, actionable recommendations. Excellent written and verbal communication skills. Experience managing multiple priorities and delivering outcomes within agreed timescales. Desirable Experience within utilities, infrastructure, public sector or other regulated environments. Understanding of regulatory frameworks, customer commitments and industry obligations. Experience using customer insight and collaboration tools such as Miro, Power BI, Qualtrics or equivalent. Qualification or accreditation in Service Design, Customer Experience, Lean, Six Sigma or Continuous Improvement methodologies. Experience working within customer transformation or operational excellence programmes. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jun 27, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager Location: Warwick / Hybrid Contract Type: 12 months with scope to extend Job Purpose The Customer Journey Manager is responsible for leading the design, optimisation and continuous improvement of end-to-end customer journeys across services and customer groups. Operating within the Customer Experience Excellence function, the role translates customer experience design direction, standards and frameworks into practical journey improvements that enhance customer outcomes and operational effectiveness. Working collaboratively across Customer Management, Operations, Digital, Data and Change teams, the postholder will identify customer pain points, redesign journeys and support delivery through to successful implementation. The Customer Journey Manager plays a key role in ensuring customer journeys are consistent, inclusive and aligned with regulatory expectations, supporting customer commitments and organisational strategy. This is a hands-on delivery role focused on converting customer insight into measurable business and customer improvements. Key Responsibilities Lead the mapping, analysis and optimisation of end-to-end customer journeys across key services and customer lifecycle stages. Identify customer pain points, barriers, failure demand and critical moments that influence customer outcomes. Apply service design methodologies and customer journey mapping techniques to develop improved customer experiences across digital, operational and human touchpoints. Ensure journey designs align with established customer experience principles, service standards and design frameworks. Champion customer-centred design approaches across business functions. Own and deliver customer journey improvement initiatives within agreed governance and prioritisation frameworks. Collaborate with operational, customer service, digital and delivery teams to redesign processes that reduce customer effort and improve service outcomes. Translate customer insights and performance data into actionable recommendations and improvement plans. Support implementation activities to ensure journey improvements are effectively embedded within day-to-day operations. Monitor delivery progress and manage risks, dependencies and stakeholder expectations. Act as the primary point of contact for assigned customer journeys and related improvement activities. Facilitate workshops, service design sessions, journey reviews and stakeholder engagement activities. Build strong relationships across Customer Management, Operations, Digital, Data and Change functions. Present journey findings, recommendations and progress updates to senior stakeholders and governance groups. Influence decision-making through evidence-based recommendations and customer insight. Ensure customer journey improvements support regulatory obligations, customer commitments and strategic objectives. Embed customer insight, feedback, vulnerability considerations and performance data into journey prioritisation and design decisions. Work with insight and analytics teams to measure journey performance and benefits realisation. Support the development of customer-focused performance measures and reporting. Maintain accurate journey documentation, service blueprints and supporting artefacts. Capture lessons learned and best practice to improve future customer experience initiatives. Contribute to the development of customer journey management and service design capability across the organisation. Promote a culture of continuous improvement, customer focus and evidence-led decision making. Knowledge, Skills & Experience Essential Proven experience in Customer Journey Management, Service Design, Customer Experience (CX) or Continuous Improvement roles. Strong practical experience of customer journey mapping, service design methodologies and process improvement techniques. Demonstrable experience delivering customer-focused change programmes within complex organisations. Excellent stakeholder management, facilitation and workshop leadership skills. Strong analytical and problem-solving abilities, with experience using customer insight and performance data to drive decisions. Ability to translate complex information into clear, actionable recommendations. Excellent written and verbal communication skills. Experience managing multiple priorities and delivering outcomes within agreed timescales. Desirable Experience within utilities, infrastructure, public sector or other regulated environments. Understanding of regulatory frameworks, customer commitments and industry obligations. Experience using customer insight and collaboration tools such as Miro, Power BI, Qualtrics or equivalent. Qualification or accreditation in Service Design, Customer Experience, Lean, Six Sigma or Continuous Improvement methodologies. Experience working within customer transformation or operational excellence programmes. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
