1218 jobs found

Own the Pipeline. Build the Playbook. Shape the Future of Legal Tech. Are you always the top pipeline generator on your team? The one who knows everyone, shows up at every event, and simply won't stop until they get the meeting? Do you want genuine autonomy, a specialist market you can make your own, and the earning potential to match? If so, this is your chance to make the best career decision of your life. The Role at a Glance: Business Development Manager Remote Working - UK £60,000 - £70,000 Base Salary £110,000 - £120,000 OTE + Uncapped Commission Above Plan Plus Unlimited Leave, Private Medical, Dental, Pension, Life Insurance & More Full Time - Permanent Reporting to: Sales Director Company: Fast-growing global Legal SaaS technology business Pedigree: 25x Growth Since 2020 Targeting 100x Growth by 2030 Culture: Entrepreneurial High-Performance Autonomous Strategic Remote-First Your Background / Skills: SaaS Sales, Business Development, Outbound Pipeline Generation, Legal Technology, Prospecting, Account-Based Marketing, Salesforce, Outreach.io Who we are: Actionstep is innovating and growing faster than anyone else in the legal practice management software space. We ve grown 25x since 2020 and are targeting 100x growth by 2030. Yes, we have a market-leading SaaS solution. But what sets us apart is our people - highly-focused, strategic, resourceful and entrepreneurial. Our team is compact, our ambition is enormous and the results speak for themselves. Trusted by hundreds of law firms across the UK, Actionstep is redefining how midsize legal practices run their business. The planets have aligned for Actionstep in the UK, and we need the right people to help us capitalise on the opportunity. This is a rare chance to join something very special at exactly the right moment. The Opportunity: You will own the outbound engine that fuels Actionstep UK's next phase of growth, building the pipeline that our Account Executives convert into revenue. This is a newly created role with genuine ownership and influence. You won't inherit a pipeline. You won't inherit a playbook. You'll help build both. This role is ideal for someone who thrives in high-autonomy environments and wants the opportunity to define how outbound sales is done inside one of the UK's most exciting legal tech growth stories. You'll work closely with Account Executives and senior leadership to identify opportunities, generate high-quality pipeline and continuously refine outbound strategy across the UK legal market. What your day might look like: • Owning the outbound pipeline and generating £2M+ qualified pipeline annually • Building and refining Actionstep's outbound sales playbook for the UK market • Identifying and qualifying prospects against Actionstep's ideal customer profile • Creating opportunities through targeted outreach, networking, referrals, partnerships and events • Partnering closely with Account Executives to ensure high-quality handoffs and improved conversion outcomes • Building strong relationships across UK law firms and legal professionals • Representing Actionstep at industry events, conferences and networking forums • Tracking pipeline metrics and analysing performance trends • Providing recommendations and market insight to the Sales Director • Developing deep understanding of the legal sector and buyer behaviour within law firms What Success Looks Like: • Annual quota for BDM-sourced ARR added to pipeline: £2,000,000 • Annual quota for BDM-sourced ARR closed won: £800,000 • 30 Days - Onboard to Actionstep and understand outbound sales process & ABM • 60 Days - Crystallise outbound strategy for the UK market • 90 Days - Generate £250,000 pipeline About You: You have built pipeline in competitive B2B SaaS markets, selling to senior stakeholders through long, complex sales cycles. You understand that great outbound is a craft, not simply a numbers game. Essential: • Proven track record generating high-quality outbound pipeline within B2B SaaS environments • Genuine knowledge of and curiosity about the legal sector • Strong commercial instinct and qualification capability • Excellent written and verbal communication skills • Ability to build credibility quickly with Managing Partners, Operations Directors and CFOs • Experience using Salesforce, Outreach.io or similar sales engagement platforms • Highly organised, self-motivated and accountable • Comfortable operating independently without close management • Strong focus on quality over volume when building pipeline Desirable: • Experience selling into UK law firms or professional services organisations • Existing network within the UK legal market • Experience building outbound functions, frameworks or sales playbooks from scratch The Honest Part: This is a new role with no inherited pipeline, no BDM team beside you and ambitious targets. If you want a fully built system to plug into, this is probably not the right move. But if you want to own a function, define how it works and prove what is possible in one of the UK's most exciting growth stories, this is it. What we offer: • Flexible, remote-first working • Unlimited leave • Optional London WeWork office access • Pension contributions • Private medical insurance • Dental insurance • Life insurance • Opportunity to shape and define a critical growth function • High-autonomy role with significant commercial impact If you've read this advert and you're thinking "this is for me" - we'd love to hear from you. Apply today and help shape the future of legal technology in the UK. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

CONTRACTS SUPERVISOR CHESTERFIELD HYBRID 40,000 BASIC + BONUS + COMPANY PHONE + CAR ALLOWANCE About the company: Our client is a well-established, family-run specialist contractor with an excellent reputation for delivering high quality roofing solutions across commercial, new build, and heritage projects throughout the UK. Due to continued growth and an expanding project portfolio, they are looking to appoint an experienced Contracts Supervisor to support the successful delivery of multiple roofing contracts nationwide. The role: Reporting to the Contracts Lead, you'll play a pivotal role in ensuring projects are delivered safely, efficiently and to the highest standards. Acting as the key point of contact for clients, subcontractors and site teams, you'll oversee multiple live projects while maintaining excellent communication and strong commercial awareness. This opportunity is ideal for an organised, proactive individual with roofing or construction contract supervision experience who enjoys managing projects from survey through to completion. Key Responsibilities Act as the day-to-day liaison between clients, site supervisors, and the wider project team. Support the Contracts Lead in the successful Delivery of multiple roofing projects Monitor Project Progress Compile and review Method Statements and Risk Assessments Ensure full Health & Safety compliance, including Tool Box Talks, WIP Assessments, and monthly audit reporting. Identify and manage deviations from proposals, including variations in scope and specifications. Provide weekly key objective reports to Directors detailing project status and workload. Survey new projects, supplying measurements, proposed specifications, and client requirements to the estimating team. Attend on-site meetings as required You Must Have Full and valid UK driving licence Previous experience supervising roofing or construction contracts, experience as a Contracts Supervisor, Projects experience, or roofing experience Strong communication and organisation skills Able to work independently, with a positive and proactive attitude Experience as a Site Operations, Project Delivery, Construction Manager, or Project Manager would also be beneficial. Benefits Competitive salary tailored to experience Uncapped commission structure Car allowance Company phone Supportive and collaborative team environment Long-term career progression opportunities Growing and successful business with an excellent industry reputation By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Temporary Life Science Administrator Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project. This is a significant role supporting an important project, where you will be migrating sequences from one application to another. You will need to address any sequences that present challenges, which will necessitate technical knowledge that will be provided through training. Attention to detail is crucial, as you will be handling a high volume of data in Excel spreadsheets. Additionally, you should possess strong communication skills, as you will be interacting with both external and internal stakeholders via email. This role would be an ideal step for a Life Science graduate who is looking to make a transition into an administration role. The successful candidate will have a relevant Life Science background and degree with a strong knowledge of Microsoft Excel. Hybrid working (8 days per month in the Office) Office based in Canary Wharf 14.20ph 37 hours per week (Monday to Friday) 6 months temporary ASAP start An amazing benefits package includes: Weekly pay every Friday Easy timesheet accessibility with mobile support Up to 29 days annual leave Perks at work and discount schemes for all major retailers and over 150 high street stores Access to free eye-care vouchers and discounts towards glasses for VDU purposes Access to well-being platforms FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service Temp of the Month awards Dedicated consultant to support your job search and offer expert interview tips Duties of the role: Manage the agency database(s) and check consistency between public registers Inputting applications on the Agency databases and supporting the application specialists with allocation of both clinical trials applications and monitoring of timelines Assists with generating performance measures for UK trial, and trial registration and summary results posting Work with the application specialists in data analysis, presentation of Unit metrics for reports and enquiries as required Assist the Business Support Manager and Operations Lead in implementing Internal Quality Measures and Scientific Advice Meetings Assist the Senior Safety Manager with finance aspects of new fees from clinical trial annual safety reports Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Sewell Wallis is working with a renowned South Yorkshire-based organisation, who are looking to add a Qualified Finance Business Partner to their growing team in Sheffield. This will initially be a temporary role, with scope to develop into a permanent position. The successful candidate will need to be fully CIMA, ACCA or ACA qualified with previous experience working in a Finance Business Partner role. This is a brilliant opportunity for a commercially minded finance professional who is confident in building strong stakeholder relationships, supporting cost control initiatives and preparing business cases for key capital projects. What will you be doing? Provide impactful and effective finance business partnering to Budget Holders, the Senior Management and Executive Teams Deliver high quality business and financial analysis, with detailed outcomes and benefits, to identify and present coherent rationales for change, to support continued coordinated, consistent and effective delivery of services Work with the relevant stakeholders to timetable the production of the monthly management accounts, the annual budgeting and in-year forecasting process that is aligned to business plans. Drive continuous improvement in financial management reporting, forecasting and analysis. Drive continuous customer experience improvement by simplifying and improving financial processes to provide your collective internal and external customers with an efficient and effective finance experience. Provide financial acumen, support and challenge to income generation teams, including pricing and financial analysis of new and existing products, contracts and development of process efficiencies and definition of solutions for operational effectiveness Drive analysis and review of information and processes (including cost base and pricing) to ensure operations achieve value for money, sustainability, and maximise their commercial output and resource efficiencies Provide insight through KPIs and reports that offer relevant insight and information on Enterprise business units Provide a clear and understandable narrative to stakeholders and the rest of the team, advocating good accounting principles and helping to educate, inform and develop others within the wider finance team Identify financial risks and ensure that adequate measures and controls are in place for them to be controlled and managed or escalated where necessary. Work with operational business partners to provide the financial analysis and appraisal for bids, tenders and business cases, including cost/benefit of capex investment projects, and support the preparation and submission of business cases to Executive Teams for approval. Work together with the commercial analytics team to provide insightful metrics, analysis and reporting to help explain and predict likely performance, highlighting risks & opportunities, including comparison of competitors and external market markers Utilise technology and tools to continuously improve the presentation and content of the financial management reports to best support and meet the needs of Budget Holders, the Senior Management and Executive Teams. The FBP also supports the Senior Finance Planning & Strategy Manager - Enterprise and operates within a team to deliver against the broader responsibilities and strategic direction for the Enterprise network and broader FP&A remit What skills are we looking for? Professional Accounting Qualification (ACA, ACCA or CIMA) You'll be a commercial finance manager or FBP and will have a strong background in analysis and presenting. Demonstrable, previous, extensive experience in a finance business partner role What's on offer? Flexible, hybrid working 25 days holiday (increasing by 1 day per year up to 30 days) + bank holidays Pension contributions matched up to 8% Life assurance 2 x basic salary Holiday purchase/sell scheme Cycle to work scheme/ Electric Vehicle Scheme Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme Discounts - you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping Send us your CV below or contact Lawrie Bacon for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.

We are exclusively working with a long-standing client who are based in Hemel Hempstead, our client are an award-winning company within international logistics and transport. We are looking to recruit a Transport Planner to join their team. Are you an experienced transport planner looking for your next challenge? In this pivotal role, you will be responsible for planning and coordinating international road transport operations, managing complex activities to ensure smooth and efficient deliveries across multiple countries. We ideally need someone that has international road transport experience who is ready to jump straight into a new challenge! A strong commitment to quality, reliability, and going the extra mile is essential. This is a full-time role, working from Monday to Friday, typically either 8.30 to 17.00 or 9.00 to 17.30 - Hybrid Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle. On offer is a competitive salary ( 30,000 - 32,000) plus excellent benefits including: 25 days holiday (+ bank holidays) Company bonus scheme Hybrid working. Private Health Insurance. Enhanced Company Pension Scheme. Employee incentive programme Free parking. Key Responsibilities: Plan and schedule daily international and cross-border road transport operations, optimising routes and resources. Collaborate closely with drivers and partners to ensure schedules are met and operations remain on track Monitor vehicle movements to ensure smooth, efficient transport flows. Proactively monitor orders, prioritise outstanding shipments, and ensure everything is processed and delivered on schedule. Manage collections and deliveries, ensuring all transport data is recorded and maintained accurately in the system. Manage queries with a focus on prompt resolution to ensure consistently high service quality. Maintain high service standards by managing transport processes with precision and attention to detail. What We're Looking For: Significant operational experience and a proven track record in a comparable role within an international transport and logistics environment. Minimum 3 - 4 years experience in route planning and route optimisation in an international road transport environment (HGV trucks in particular). Good understanding of legal compliance and regulations. Mature personality and confident with excellent interpersonal skills - must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach. Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations. Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential. High energy and results-oriented, able to tackle problems involving variables in non-standardised situations. Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight. Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business. Able to work under pressure - the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset. Ability to handle multiple tasks and manage competing priorities effectively Quick learner - must be able to quickly understand our Transport Management System and company processes. Excellent communication skills and professional manners - as the role involves frequent interaction with management, customers, and hauliers. Proficient in MS Office - experience with Teams, Outlook, Word, Excel, and Office 365 is required. Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Summary Build your expertise in electronic test engineering while supporting products as they move from development into production. This role offers hands-on technical challenges, exposure to complex systems and a clear opportunity to develop your career within the defence sector. Location and setup Hybrid working in Hertfordshire, with regular on-site attendance required due to the nature of the work. What you will be doing Support test engineering activities throughout development and production readiness phases Diagnose faults within electronic sub-assemblies and circuit cards, supporting resolution through testing and analysis Assist with the introduction and configuration control of test equipment and facilities Produce and maintain test specifications, operator instructions and technical documentation Work closely with manufacturing, operations and engineering teams to resolve technical challenges Contribute to continuous improvement activities and support the development of new production test solutions Skills and background Relevant qualification in Engineering, Physics, Mathematics or a related discipline Experience within a manufacturing or engineering environment Knowledge of electrical and electronic test equipment and measurement techniques Familiarity with fault diagnosis techniques for electronic or electro-mechanical systems Experience using manufacturing or enterprise systems such as SAP, MES or similar platforms Strong analytical, problem-solving and communication skills Essential requirements Able to obtain and maintain Developed Vetting (DV) security clearance Engineering qualification in a relevant discipline Experience within a manufacturing, engineering or technical environment Understanding of electronic measurement, fault finding and test principles Experience working with manual or automated test equipment Salary and rewards Circa 44,000 depending on experience. Benefits and balance Annual performance related bonus opportunity Paid overtime opportunities where workload requires it Flexible working arrangements to support work life balance Enhanced family leave policies including parental, adoption and related support provisions Equal opportunities Our client is committed to creating an inclusive working environment and welcomes applications from suitably qualified individuals from all backgrounds. Reasonable adjustments can be discussed throughout the recruitment process where required. These vacancies require DV clearance. Applicants must be able to obtain and maintain relevant clearance. Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to high-technology industries. Thank you for your interest. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You may resubmit your CV or details in the future, and we shall assess your suitability then.

Service Manager - Mental Health Supported Living Eastbourne, East Sussex 37,690 - 43,075 per annum Full Time Permanent Immediate Start Available About the Opportunity An established provider of specialist supported living services is seeking an experienced Service Improvement Manager to support the leadership and operational development of two supported living services in Eastbourne. This is a pivotal role for an experienced manager who thrives in environments requiring transformation, quality improvement, and operational stability. The services support adults with mental health needs, autism spectrum conditions, and complex needs, providing person-centred support within specialist supported living accommodation. The successful candidate will work alongside an existing Service Manager, helping to drive positive change, improve quality standards, strengthen team performance, and embed sustainable improvements across the services. This role would suit an experienced Registered Manager, Service Manager, or Operations Manager with a strong background in mental health services and quality improvement. About the Services The services provide highly specialised supported living accommodation for adults with mental health and complex needs. Service One 24-hour supported living service Supports individuals with mental health needs and autism Self-contained accommodation Combination of individual and responsive support Large private site with communal outdoor spaces Service Two High-support specialist accommodation Supports individuals with complex mental health and additional needs Intensive person-centred support packages Designed for people who have struggled in traditional service settings Both services are based in Eastbourne and are within walking distance of local amenities and community resources. Key Responsibilities Support operational leadership across the services Drive service improvement and transformation initiatives Embed a culture of quality, accountability, and continuous improvement Support compliance with regulatory and best practice frameworks Lead action plans and quality improvement projects Coach, mentor, and develop management and frontline teams Improve service performance and outcomes for people supported Work closely with senior leadership to implement strategic objectives Support audits, inspections, and governance processes Promote person-centred, recovery-focused approaches What We're Looking For Essential Significant leadership experience within mental health services Experience managing supported living, residential, or community services Strong understanding of quality assurance and regulatory compliance Experience leading service improvement or turnaround projects Excellent leadership, coaching, and people management skills Ability to work collaboratively while driving positive change Desirable Previous Registered Manager experience Knowledge of CQC standards and inspection processes Experience supporting individuals with autism and complex needs Understanding of NICE guidance and sector best practice frameworks Personal Qualities We are looking for someone who is: Passionate about improving services and outcomes Confident leading teams through change Resilient and solution-focused Approachable and supportive Organised and performance-driven Able to quickly build credibility with teams and stakeholders What's on Offer? Competitive salary of 37,690 - 43,075 Opportunity to lead meaningful service improvements Supportive senior leadership team Chance to make a lasting impact on services and people's lives Immediate start available Career-enhancing leadership opportunity within a respected care provider If you are an experienced manager with a passion for mental health services, quality improvement, and transformational leadership, we'd love to hear from you.

Venn Group are working with an established and highly regarded hotel group to recruit a Cost Controller for their on-site finance team. Location : London Working Pattern: Onsite Salary: £35,000 - £42,000 Contract Type: Permanent This is a specialist hospitality finance role, focused on Food & Beverage cost control, stock management, financial reporting, and operational finance support within a hotel environment. Key Responsibilities Manage F&B cost control, stock usage, and variance analysis Produce daily, weekly, and monthly financial and operational reports Oversee stock takes, reconciliations, and inventory controls Maintain accurate reporting through Adaco, Infrasys, Echo, and SUN systems Support Accounts Payable, month-end processes, and P&L analysis Assist with budgeting, forecasting, and financial controls Provide commercial insight and reporting to senior stakeholders Key Requirements Previous hotel or hospitality finance experience (essential) Experience in a Cost Controller or Finance Operations role Strong knowledge of Adaco, Infrasys, and SUN systems Accounts Payable experience Strong Excel and reporting skills Excellent communication and stakeholder management ACCA/CIMA studying or part-qualified (desirable) This opportunity would suit a hands-on finance professional with strong hotel F&B experience and a keen eye for cost control, operational performance, and financial analysis.

Prestigious opportunity with a global market leading manufacturing and supply chain organisation undergoing a significant digital transformation. With major investment in modern technologies and cloud based platforms, they are seeking a Technical Applications Consultan/Business Analyst to help drive the evolution of their business systems.This is a key role bridging business and technology, where you'll analyse processes, design technical solutions, and support the delivery of modern, data driven systems. You will play an integral part in transforming legacy platforms into scalable, cloud native solutions, including migration to Microsoft Dynamics and other advanced technologies. As our Technical Applications Consultant, you will:- Collaborate with stakeholders across operations, logistics, sales, and IT to gather and define business requirements Analyse and optimise end-to-end workflows, identifying opportunities for improvement. Translate business needs into clear functional and technical specifications Produce user stories, use cases, process maps, and technical documentation Work closely with internal development teams and third party vendors to integrate key systems (ERP/MIS, EDI, order management, inventory, scheduling, etc.) Support system testing, validation, and troubleshooting to ensure successful delivery Drive alignment between technical solutions and broader digital strategy Facilitate communication between technical and non-technical stakeholders Support project delivery, ensuring timelines and outcomes are met If you possess a combination of the following skills, then LET'S TALK! Proven experience as a Technical Business Analyst or Applications Consultant in manufacturing, logistics, or supply chain environments Strong technical understanding of system architecture, integrations, APIs, and databases Previous experience in business analysis and requirements gathering Advanced SQL skills for data extraction, validation, and analysis Experience working with data formats and integrations (EDI, XML, JSON, middleware) Solid knowledge of business process improvement methodologies (Lean, Six Sigma, etc.) Experience producing detailed documentation (BRDs, SRS, user stories, API specs) Excellent analytical, problem-solving, and communication skills Experience working within the Software Development Lifecycle (SDLC) Familiarity with tools such as Jira, Confluence, Visio, or Lucidchart Knowledge of the following is advantageous but not essential: - Experience with ERP/MIS systems in manufacturing or production environments Exposure to warehouse management, automated fulfilment, or production planning systems Background in print, publishing, or similar industries In return, you will be rewarded with ongoing career development and training, an enviable benefits package and hybrid working 3 days a week in the office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Title: Senior Housing Complaints Officer Location: Birmingham City Centre Contract: 3 Months - Temporary Contract Hours: Monday - Friday (8-4 OR 9-5) (35 hours paid) Start Date: ASAP Pay Rate: £21 per hour (All-inclusive via Umbrella) Working Pattern: Hybrid (3 days office / 2 days home after initial training period) CCP are currently recruiting for an experienced Senior Housing Complaints Officer to join a busy and fast-paced housing team based in Birmingham City Centre . This is a 6-month temporary assignment with an immediate start available. This role is ideal for candidates with strong housing complaints experience, particularly those who have previously managed cases escalated to the Housing Ombudsman. Key Responsibilities Manage and investigate complex housing complaints from initial stage through to resolution Respond to Housing Ombudsman enquiries and determinations Draft detailed, high-quality response letters in line with policy and regulatory standards Liaise with internal departments to gather information and resolve complaints effectively Ensure complaints are handled in line with statutory timeframes and best practice Identify service improvements and contribute to learning from complaints Manage high volumes of complex cases simultaneously Essential Experience Required Previous experience handling housing complaints involving the Housing Ombudsman (essential) Strong knowledge of housing legislation and complaint handling procedures Experience working within a local authority or housing association Excellent written communication and case management skills Ability to manage high volumes of complex cases Applications without Housing Ombudsman experience will not be considered. Why Apply? Competitive £21 per hour (umbrella rate) Central Birmingham location with excellent transport links Immediate start available Opportunity to work within a reputable housing team Hybrid flexibility after initial training How to Apply This role is being managed by Dan Bryant at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 72 hours. About CCP CCP are specialists in Customer Operations and CX recruitment. Since 2010, we've earned a reputation for delivering exceptional service to clients and candidates alike. We immerse ourselves in the brands we represent, supporting both established names and exciting startups, and assist businesses with talent attraction and employee retention strategies to ensure long-term success.

We are excited to offer a fantastic opportunity for a Permanent Senior Planner to join our dynamic Specialist Bridges Inspection and Maintenance (SBIM) team at Severn Bridge Maintenance Unit (BS354BD). In this role, you will act as the primary coordinator for planning activities across multidisciplinary initiatives, ensuring integrated, robust and auditable programmes that reflect SBIM's access-constrained and safety-critical operating environment. You will provide expert planning input, mentor junior planners and apprentices, and support the adoption and continuous improvement of planning systems and reporting processes in line with National Highways and Amey governance requirements What You'll Do: Develop, maintain and control integrated, resource-loaded Primavera P6 programmes covering inspections, investigations, maintenance works and enabling activities. Own programme baselining, change control, critical path and float analysis, including scenario and what-if planning to assess delivery options and risk exposure. Align programmes with access strategies, cost forecasts, resource plans and risk registers to produce credible time-cost profiles. Ensure planning data is accurate, current and auditable, maintaining clear version control and programme narratives suitable for National Highways assurance and audit. Prepare and submit NEC4-compliant programmes for acceptance and support Early Warnings and Compensation Events with robust programme evidence and impact assessments. Undertake forensic-style schedule analysis to support commercial discussions, including time-risk allowance and float ownership considerations. Plan and manage access dependencies including traffic management, lane and bridge closures, possessions, MEWP/platform access and confined space interfaces. Coordinate with inspection teams, structures engineers, electrical, maintenance and watchman services to deconflict operations and optimise access windows. Sequence works to minimise network disruption and integrate with external programmes such as other National Highways schemes and third-party activities. Chair planning meetings with internal stakeholders and the Client, driving decisions, recording actions and ensuring timely follow-up. Mentor planners and apprentices, reviewing programmes for quality, logic, coding standards and compliance with SBIM planning procedures. Support lessons learned and close-out reviews to improve predictability, efficiency and planning maturity across the contract. Support programme reporting outputs, including look-ahead plans and dashboards, ensuring data integrity across planning and reporting systems. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What You'll Bring: Proven experience developing and managing Primavera P6 programmes within complex, access-constrained infrastructure environments. Strong understanding of NEC4 contracts and the role of programmes in Early Warnings, Compensation Events and commercial discussions. Experience working within highways maintenance or major structures environments. Highly organised with excellent attention to detail and a methodical, assurance-focused approach. Strong stakeholder engagement skills with the confidence to challenge, influence and lead planning discussions. Advanced Microsoft Office skills, particularly Excel, with experience supporting reporting and governance requirements. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to Kayla Caruth our recruiter for this role, at (url removed).

About the role We are now seeking an experienced and compassionate People and Wellbeing Manager to join us on an interim basis and help lead us through an exciting period of organisational development. This is a newly established role created as part of our growth journey. Historically, HR responsibilities have sat within our Operations function, but as the organisation has expanded, we recognise the need for dedicated HR leadership to strengthen our people practices, wellbeing offer, and organisational culture. This is a hands-on role that will lead our HR, wellbeing, recruitment, learning and development, and people culture activity. You will act as a trusted and impartial point of contact for staff, freelancers, and sessional workers while helping us embed sustainable HR systems, processes, and ways of working that will support the organisation into its next phase. About The Music Works The Music Works is a Gloucestershire charity that transforms young lives through music. We re specialists in working with young people in challenging circumstances to help them reach their full potential in music, in learning and in life. We work with over 3,000 young people a year in schools and our four community studios in Gloucester, and the Forest of Dean. Our approach is youth-led, with young people involved at every stage of planning and delivery.

HSEQ Manager Enstone, Chipping Norton £50k - £60k, DOE Day shifts, flexible, Monday - Friday This is a permanent role. We are recruiting for an experienced HSEQ Manager to join our established client based in Enstone, Chipping Norton. The HSEQ manager provides a key function within the operations management team, working alongside the factory manager to develop, implement, and monitor policies to ensure a safe, compliant, and high-quality working environment, while maintaining ISO 9001 certification and working towards ISO 14001 and 45001 certification. They will achieve this by through their team of functional specialists (leading, managing and developing those individuals) and external contractor agencies (managing those agencies, finding additional resources as necessary and on-boarding them), as well as through their professional influence on their colleagues and others within the business. Key Responsibilities: Ensure adherence to statutory health, safety, environmental, and quality legislation (e.g., LOLER, PUWER, HSE) and maintain ISO certifications. Manage internal/external audit cycles, perform site inspections, and implement corrective/preventative actions. Develop, maintain, and review risk assessments and method statements (RAMS). Lead investigations into accidents and near-misses, identifying root causes and implementing changes. Provide HSEQ training, inductions, and promote a positive safety culture throughout the organization. Maintain accurate records for HSEQ management systems, policies, and procedures. Additional Strategic Responsibilities: Procurement (strategic level): Oversight of sourcing and supplier strategy, working alongside senior leadership Project Management: Direct management of the Industrial Project Engineer and oversight of improvement projects Required Qualifications & Skills: 5 10 years in a senior HSE or HSEQ role, ideally in an industrial manufacturing or service environment. NEBOSH certificate (Diploma preferred, membership of IOSH/IEMA (e.g. CMIOSH). Expertise in ISO standards, UK Safety and environmental legislations. Strong communication, problem-solving, incident investigation, leadership and person-management skills. If you are a proactive leader with a passion for manufacturing excellence and team development, we would like to hear from you. Apply now to be considered or give Nicole a call on (phone number removed)

I am urgently seeking an Interim Deputy Head of HR Operations and systems for a charity based in the City area of London for an initial period of 3 to 6 months at a salary in the range of 50,500 to 60,000 per year. The role can be carried out on a hybrid working basis with at least 1 day per week in the office and the remainder working from home. This role leads the HR Operations & Systems function (c6 people), ensuring delivery of efficient, high-quality HR services across the organisation. It is responsible for team leadership, delivery of monthly and annual HR operational processes and ongoing development of our HR system (iTrent) and HR processes. In doing so it will own the day to day HR relationship with Payroll. The role plays a key part in stabilising and improving HR operations and ensuring strong governance and accountability across HR Operations & Systems, enabling the wider HR team to operate effectively and support organisational change, contributing to the delivery of our People and HR strategies. The main responsibilities will include: - Provide leadership and management to the HR Operations and Systems team, ensuring a proactive, high-quality service across the organisation. Act as the primary liaison between HR and Payroll teams, ensuring effective management of the monthly payroll cycle and timely resolution of issues. Act as the senior escalation point for complex and high-risk operational matters (e.g. pay, system, issues), ensuring appropriate and timely decision-making. Oversee and continuously improve HR operational processes to enhance efficiency, consistency, and service quality. Take lead accountability for ensuring iTrent is prepared and built to facilitate organisational change projects, including the transfer of staff under TUPE. Act as System Administrator for iTrent alongside specialist team members, to ensure development of the system is managed at pace. Reporting to the Head of HR, the successful candidate will have experience of: - Managing / leading an HR Operations /Shared Services & HR Systems function Overseeing HR operational delivery, including employee lifecycle processes and HR administration Working with HR systems (ideally iTrent) including system development, optimisation, or implementation Working closely with payroll teams and overseeing payroll changes Managing the monthly payroll Ideally from working in the not-for profit sector If you have the skills and experience required for this role and you can be available within 1 months' notice, please apply now by sending through your up to date CV and contact details.

Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

ITSM ServiceNow Developer ? Liverpool (Hybrid Working) ? Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus on out-of-the-box (OOTB) configuration over customisation . This role is ideal for someone who enjoys combining technical delivery, governance, and stakeholder collaboration while driving best practice across the platform. Key Responsibilities Platform Ownership Maintain the health, performance, and scalability of the ServiceNow platform Manage upgrades, testing cycles, and remediation of issues Oversee integrations, MID servers, and platform lifecycle activities Development & Configuration Deliver solutions using a configuration-first approach (UI Policies, Business Rules, Flow Designer, etc.) Develop custom solutions only where justified by clear business need Build and maintain integrations (REST, SOAP, webhooks, identity platforms, etc.) Governance & Best Practice Enforce platform standards including naming conventions, update set management, and security controls Support data model integrity and alignment with best practice frameworks (e.g., ITIL, CSDM) Contribute to architectural decisions and platform direction Quality & Operations Own CI/CD pipelines, automated testing (ATF), and deployment controls Ensure regression testing and platform reliability Monitor performance, manage technical debt, and maintain operational excellence Collaboration Work closely with Product Owners and stakeholders to shape backlog and requirements Provide technical guidance, peer reviews, and knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder engagement and communication skills Desirable: ITIL v4 Foundation ServiceNow certifications (CSA, CAD, or specialist certifications) What You'll Get Competitive salary and discretionary bonus Hybrid working model Generous pension and benefits package Private medical insurance Learning and certification support Flexible holiday options A collaborative, forward-thinking environment with a strong focus on continuous improvement Why Apply? This is a great opportunity to take a lead role in shaping and governing a modern ServiceNow platform , working in a business that values long-term thinking, continuous improvement, and high-quality delivery. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

We're working with a long-established and successful business that is investing in its systems and processes as part of its continued growth. To support this activity, they're looking to add an additional person to their IT team, providing extra capacity across business applications, reporting, operational support and ongoing systems improvement initiatives. This is a varied role that sits between IT, business operations and application support. You'll work closely with colleagues across the organisation, helping to keep key business systems running smoothly while contributing to projects including ERP implementation, systems integration, reporting improvements and process automation. No two days are likely to be the same. One day you may be investigating a system issue, the next creating reports for the business, supporting data migrations, testing system changes or working with suppliers and internal stakeholders to improve business processes. What We're Looking For We're not looking for expertise in any particular programming language or technology stack. Instead, we're interested in people who have experience supporting, maintaining or improving business applications and enjoy solving problems across a broad range of technologies. You might currently be working as a: Business Systems Analyst Applications Support Analyst IT Systems Analyst ERP Support Analyst Systems Administrator Technical Support Analyst Application Support Specialist Junior Systems Consultant Most importantly, you'll be someone who enjoys variety, can communicate well with users and is keen to get involved wherever needed to help the business operate effectively. What's on Offer 40,000 - 50,000 salary Hybrid working Broad exposure across business systems and applications Opportunity to play a key role in an ERP implementation Varied work across support, reporting, integrations and improvement projects Friendly and collaborative team environment

A leading Insurance organisation is seeking an experienced Reinsurance Consultant / Specialist to support a major transformation programme within the insurance sector. This is for a 6-month Contract, 500- 550 per day Inside IR35, London - hybrid. This is an opportunity to combine deep reinsurance expertise with process improvement, analytics, and operational transformation initiatives, working alongside senior stakeholders across underwriting, actuarial, finance, claims, and operations. Responsibilities include: Act as the subject matter expert for ceded reinsurance operations, supporting treaty administration, accounting, settlements, and reporting activities. Provide analytical insights into portfolio performance, loss trends, and financial impacts to support business decision-making. Partner with underwriting, actuarial, finance, claims, and external counterparties to ensure effective management of reinsurance programmes. Identify operational inefficiencies and drive process optimisation, automation, and continuous improvement initiatives. Support financial reconciliations, bordereaux production, reporting enhancements, and operational controls. Skills and Experience: 6-10 years' experience within reinsurance, with strong expertise in ceded/outward reinsurance operations. Strong knowledge of treaty administration, settlements, accounting, reporting, and reinsurance lifecycle processes. Experience working within the London Market insurance environment. Strong analytical and data interpretation skills, with experience working across large and complex datasets. Proven track record delivering process improvements and operational excellence initiatives. Excellent stakeholder management and communication skills. Ability to operate in a fast-paced transformation environment and influence change across multiple business functions. Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.