Were looking for a Senior Customer Voice Officer to play a central role in strengthening how Cobalt listens to, understands and responds to its customers. Working closely with the Customer Experience Manager, this role is pivotal in ensuring customer insight shapes services, decisions and continuous improvement across the organisation click apply for full job details
Jun 30, 2026
Full time
Were looking for a Senior Customer Voice Officer to play a central role in strengthening how Cobalt listens to, understands and responds to its customers. Working closely with the Customer Experience Manager, this role is pivotal in ensuring customer insight shapes services, decisions and continuous improvement across the organisation click apply for full job details
A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI s are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £19.54 Umbrella £25.84 Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements
Jun 30, 2026
Seasonal
A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI s are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £19.54 Umbrella £25.84 Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements
Senior Domestic Abuse Specialist Contract: 12 months initially, with possible extension Hours: 25 hours per week, working 10:00am 1:00am over a 4-week shift pattern (Monday Sunday) Salary: £35,000 FTE (£23,333 actual salary) Location: Bradford/WakefieldBackground Raneem s Law is a national initiative designed to strengthen the police response to domestic abuse by embedding independent domestic abuse specialists within police Customer Control Centres (CCCs). The programme aims to improve the quality, consistency, and timeliness of police decision-making at the first point of contact, ensuring risks are accurately identified and victims/survivors receive effective safeguarding and support. The West Yorkshire pilot works in partnership with West Yorkshire Police to enhance frontline responses to domestic abuse, improve victim safety, and embed trauma-informed, victim-centred practice within policing environments. Key Responsibilities Provide specialist domestic abuse advice and support on live incidents within Customer Control Centres. Review domestic abuse risk assessments and provide guidance on appropriate risk grading and police responses. Listen to domestic abuse calls and advise call handlers on risk indicators, victim engagement, and safeguarding concerns. Support officers attending incidents by providing relevant information and safeguarding advice. Ensure victims voices, vulnerabilities, and risks are reflected in police decision-making. Quality assure domestic abuse responses across call handling and incident management. Identify repeat victimisation, escalating risk, and patterns of perpetrator behaviour. Provide mentoring, coaching, and support to Domestic Abuse Specialists. Act as a point of escalation for operational queries and complex cases. Contribute to continuous improvement, reflective practice, and effective multi-agency working. Maintain accurate records and ensure compliance with safeguarding, confidentiality, and information governance requirements. Requirements Recognised domestic abuse qualification or relevant experience working within the domestic abuse sector. Strong understanding of domestic abuse, Violence Against Women and Girls (VAWG), and safeguarding legislation and practice. Experience supporting victims/survivors of domestic abuse, including risk assessment, safety planning, and advocacy. Knowledge of MARAC processes and multi-agency safeguarding arrangements. Experience of working within or alongside police services or similar partnership environments. Excellent communication, listening, and interpersonal skills. Ability to assess and manage risk, analyse complex information, and provide evidence-based advice. Strong organisational skills with the ability to manage competing priorities in a fast-paced environment. Ability to work independently and as part of a team while maintaining professional boundaries. Full UK driving licence with business-use insurance. Willingness to work flexible shifts, including evenings, weekends, and participation in the out-of-hours on-call rota. DBS On Update Service or dated within the last 12 months. For more information, please call the team on (phone number removed) and ask to speak to Ellie or email her your CV at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Jun 25, 2026
Contractor
Senior Domestic Abuse Specialist Contract: 12 months initially, with possible extension Hours: 25 hours per week, working 10:00am 1:00am over a 4-week shift pattern (Monday Sunday) Salary: £35,000 FTE (£23,333 actual salary) Location: Bradford/WakefieldBackground Raneem s Law is a national initiative designed to strengthen the police response to domestic abuse by embedding independent domestic abuse specialists within police Customer Control Centres (CCCs). The programme aims to improve the quality, consistency, and timeliness of police decision-making at the first point of contact, ensuring risks are accurately identified and victims/survivors receive effective safeguarding and support. The West Yorkshire pilot works in partnership with West Yorkshire Police to enhance frontline responses to domestic abuse, improve victim safety, and embed trauma-informed, victim-centred practice within policing environments. Key Responsibilities Provide specialist domestic abuse advice and support on live incidents within Customer Control Centres. Review domestic abuse risk assessments and provide guidance on appropriate risk grading and police responses. Listen to domestic abuse calls and advise call handlers on risk indicators, victim engagement, and safeguarding concerns. Support officers attending incidents by providing relevant information and safeguarding advice. Ensure victims voices, vulnerabilities, and risks are reflected in police decision-making. Quality assure domestic abuse responses across call handling and incident management. Identify repeat victimisation, escalating risk, and patterns of perpetrator behaviour. Provide mentoring, coaching, and support to Domestic Abuse Specialists. Act as a point of escalation for operational queries and complex cases. Contribute to continuous improvement, reflective practice, and effective multi-agency working. Maintain accurate records and ensure compliance with safeguarding, confidentiality, and information governance requirements. Requirements Recognised domestic abuse qualification or relevant experience working within the domestic abuse sector. Strong understanding of domestic abuse, Violence Against Women and Girls (VAWG), and safeguarding legislation and practice. Experience supporting victims/survivors of domestic abuse, including risk assessment, safety planning, and advocacy. Knowledge of MARAC processes and multi-agency safeguarding arrangements. Experience of working within or alongside police services or similar partnership environments. Excellent communication, listening, and interpersonal skills. Ability to assess and manage risk, analyse complex information, and provide evidence-based advice. Strong organisational skills with the ability to manage competing priorities in a fast-paced environment. Ability to work independently and as part of a team while maintaining professional boundaries. Full UK driving licence with business-use insurance. Willingness to work flexible shifts, including evenings, weekends, and participation in the out-of-hours on-call rota. DBS On Update Service or dated within the last 12 months. For more information, please call the team on (phone number removed) and ask to speak to Ellie or email her your CV at (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Senior Domestic Abuse Specialist Contract: 12 months initially, with possible extension Hours: 25 hours per week working 10:00am 1:00am over a 4-week shift pattern (Monday Sunday) Salary: £35,000 FTE (£23,333 actual salary) Location: Bradford/WakefieldBackground Raneem s Law is a national initiative designed to strengthen the police response to domestic abuse by embedding independent domestic abuse specialists within police Customer Control Centres (CCCs). The programme aims to improve the quality, consistency, and timeliness of police decision-making at the first point of contact, ensuring risks are accurately identified and victims/survivors receive effective safeguarding and support. The West Yorkshire pilot works in partnership with West Yorkshire Police to enhance frontline responses to domestic abuse, improve victim safety, and embed trauma-informed, victim-centred practice within policing environments. Key Responsibilities Provide specialist domestic abuse advice and support on live incidents within Customer Control Centres. Review domestic abuse risk assessments and provide guidance on appropriate risk grading and police responses. Listen to domestic abuse calls and advise call handlers on risk indicators, victim engagement, and safeguarding concerns. Support officers attending incidents by providing relevant information and safeguarding advice. Ensure victims voices, vulnerabilities, and risks are reflected in police decision-making. Quality assure domestic abuse responses across call handling and incident management. Identify repeat victimisation, escalating risk, and patterns of perpetrator behaviour. Provide mentoring, coaching, and support to Domestic Abuse Specialists. Act as a point of escalation for operational queries and complex cases. Contribute to continuous improvement, reflective practice, and effective multi-agency working. Maintain accurate records and ensure compliance with safeguarding, confidentiality, and information governance requirements. Requirements Recognised domestic abuse qualification or relevant experience working within the domestic abuse sector. Strong understanding of domestic abuse, Violence Against Women and Girls (VAWG), and safeguarding legislation and practice. Experience supporting victims/survivors of domestic abuse, including risk assessment, safety planning, and advocacy. Knowledge of MARAC processes and multi-agency safeguarding arrangements. Experience of working within or alongside police services or similar partnership environments. Excellent communication, listening, and interpersonal skills. Ability to assess and manage risk, analyse complex information, and provide evidence-based advice. Strong organisational skills with the ability to manage competing priorities in a fast-paced environment. Ability to work independently and as part of a team while maintaining professional boundaries. DBS on the Update Service or dated within last 12 months.
Jun 25, 2026
Contractor
Senior Domestic Abuse Specialist Contract: 12 months initially, with possible extension Hours: 25 hours per week working 10:00am 1:00am over a 4-week shift pattern (Monday Sunday) Salary: £35,000 FTE (£23,333 actual salary) Location: Bradford/WakefieldBackground Raneem s Law is a national initiative designed to strengthen the police response to domestic abuse by embedding independent domestic abuse specialists within police Customer Control Centres (CCCs). The programme aims to improve the quality, consistency, and timeliness of police decision-making at the first point of contact, ensuring risks are accurately identified and victims/survivors receive effective safeguarding and support. The West Yorkshire pilot works in partnership with West Yorkshire Police to enhance frontline responses to domestic abuse, improve victim safety, and embed trauma-informed, victim-centred practice within policing environments. Key Responsibilities Provide specialist domestic abuse advice and support on live incidents within Customer Control Centres. Review domestic abuse risk assessments and provide guidance on appropriate risk grading and police responses. Listen to domestic abuse calls and advise call handlers on risk indicators, victim engagement, and safeguarding concerns. Support officers attending incidents by providing relevant information and safeguarding advice. Ensure victims voices, vulnerabilities, and risks are reflected in police decision-making. Quality assure domestic abuse responses across call handling and incident management. Identify repeat victimisation, escalating risk, and patterns of perpetrator behaviour. Provide mentoring, coaching, and support to Domestic Abuse Specialists. Act as a point of escalation for operational queries and complex cases. Contribute to continuous improvement, reflective practice, and effective multi-agency working. Maintain accurate records and ensure compliance with safeguarding, confidentiality, and information governance requirements. Requirements Recognised domestic abuse qualification or relevant experience working within the domestic abuse sector. Strong understanding of domestic abuse, Violence Against Women and Girls (VAWG), and safeguarding legislation and practice. Experience supporting victims/survivors of domestic abuse, including risk assessment, safety planning, and advocacy. Knowledge of MARAC processes and multi-agency safeguarding arrangements. Experience of working within or alongside police services or similar partnership environments. Excellent communication, listening, and interpersonal skills. Ability to assess and manage risk, analyse complex information, and provide evidence-based advice. Strong organisational skills with the ability to manage competing priorities in a fast-paced environment. Ability to work independently and as part of a team while maintaining professional boundaries. DBS on the Update Service or dated within last 12 months.
Customer Growth Director London Customer Success Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence, driving revenue growth and real competitive edge across Financial Services, Insurance, Healthcare, Retail, and beyond. It's proven and scaling in our first vertical. Now we're pushing into new sectors with serious upside. Delivering the tech is easy. Changing client behaviour is hard. That's this job. The title says it all: drive growth in customer value, and ours follows. What You'll Build You'll own the client relationship, adoption, and commercial growth of CGS across our new-vertical client base, inside Customer Success. Not traditional Customer Success. Not a standard Business Director role either. It's growth, adoption and value-realisation: getting clients thinking and operating differently, with measurable results to show for it. You're the senior, consistent face of the business, close to clients and credible in the room. Not maintenance. Changing how clients understand and create growth. Day to day, you'll: - Own senior, multi-stakeholder relationships. Be the first call for a client's growth and marketing leadership - Challenge assumptions and reshape how clients think about growth and customer value - Run the room: chair conversations, flag strategic implications, course-correct early - Drive adoption and behaviour change, not just delivery - Turn insight into action: activation, decisions, measurable outcomes - Bridge the recommendation engine, client CRM teams, and leadership - Own net revenue retention: expansion through value, with an early eye on churn - Keep a steady cadence of value reviews, roadmaps and QBRs How You'll Operate You'll own the framework behind turning a deployed system into growing customer value: - Relationship ownership. Credible from C-suite to working level - Changed thinking. Challenge assumptions, reshape how growth is measured - Adoption and change. Drive usage and behaviour, not just delivery - Activation. Turn insight into operational decisions and real growth - CRM fluency. Enough to direct deployment, not implement it - Commercial growth. Own NRR, expansion through value, early churn warning - Operating cadence. Planned reviews, not reactive firefighting - Voice of the customer. Feed adoption patterns back into product This is about changed thinking: clients who operate differently, see the value, and buy more because of it. The Value Realisation Loop Every new-sector deployment teaches us something: which value levers land, how the system flexes, what separates renewal from drift. You'll feed that back, separating the repeatable playbook from one-off specifics. This is the strategic edge of the role, and as the team grows, a real path into broader Customer Success leadership. What You Bring Experience: - Strong CRM/growth understanding helpful. You simplify the levers for clients rather than implementing them - Led adoption, behaviour change, and operational transformation. You've changed how a client operates, not just delivered to them - A strategic Business Director who uses insight to shape thinking and deliver structured value - Growth, transformation or consultancy background as much as CRM/martech. Ad-platform or media experience alone won't cut it - Owned senior relationships at sponsor/C-suite level. You're the first call - Grown accounts through demonstrated value, not goodwill - Comfortable with AI-assisted decision tools and AI-enabled workflows How you work: - You create changed thinking, challenging senior stakeholders on how growth is measured - Hands-on and present, not an occasional-escalation manager - You control the room without friction - Genuine drive. You chase outcomes rather than waiting to be tasked - You think in outcomes and usage, not deliverables - NRR, expansion, and churn risk are real to you Bonus: - Regulated or considered purchase sector experience: financial services, insurance, pharmacy - NRR-led customer success in a platform/SaaS business - Experience taking a product into new sectors - Comfortable alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology and Strategy. A senior leadership hire in a high-growth business, with a genuine path to broader Customer Success leadership.
Jun 25, 2026
Full time
Customer Growth Director London Customer Success Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence, driving revenue growth and real competitive edge across Financial Services, Insurance, Healthcare, Retail, and beyond. It's proven and scaling in our first vertical. Now we're pushing into new sectors with serious upside. Delivering the tech is easy. Changing client behaviour is hard. That's this job. The title says it all: drive growth in customer value, and ours follows. What You'll Build You'll own the client relationship, adoption, and commercial growth of CGS across our new-vertical client base, inside Customer Success. Not traditional Customer Success. Not a standard Business Director role either. It's growth, adoption and value-realisation: getting clients thinking and operating differently, with measurable results to show for it. You're the senior, consistent face of the business, close to clients and credible in the room. Not maintenance. Changing how clients understand and create growth. Day to day, you'll: - Own senior, multi-stakeholder relationships. Be the first call for a client's growth and marketing leadership - Challenge assumptions and reshape how clients think about growth and customer value - Run the room: chair conversations, flag strategic implications, course-correct early - Drive adoption and behaviour change, not just delivery - Turn insight into action: activation, decisions, measurable outcomes - Bridge the recommendation engine, client CRM teams, and leadership - Own net revenue retention: expansion through value, with an early eye on churn - Keep a steady cadence of value reviews, roadmaps and QBRs How You'll Operate You'll own the framework behind turning a deployed system into growing customer value: - Relationship ownership. Credible from C-suite to working level - Changed thinking. Challenge assumptions, reshape how growth is measured - Adoption and change. Drive usage and behaviour, not just delivery - Activation. Turn insight into operational decisions and real growth - CRM fluency. Enough to direct deployment, not implement it - Commercial growth. Own NRR, expansion through value, early churn warning - Operating cadence. Planned reviews, not reactive firefighting - Voice of the customer. Feed adoption patterns back into product This is about changed thinking: clients who operate differently, see the value, and buy more because of it. The Value Realisation Loop Every new-sector deployment teaches us something: which value levers land, how the system flexes, what separates renewal from drift. You'll feed that back, separating the repeatable playbook from one-off specifics. This is the strategic edge of the role, and as the team grows, a real path into broader Customer Success leadership. What You Bring Experience: - Strong CRM/growth understanding helpful. You simplify the levers for clients rather than implementing them - Led adoption, behaviour change, and operational transformation. You've changed how a client operates, not just delivered to them - A strategic Business Director who uses insight to shape thinking and deliver structured value - Growth, transformation or consultancy background as much as CRM/martech. Ad-platform or media experience alone won't cut it - Owned senior relationships at sponsor/C-suite level. You're the first call - Grown accounts through demonstrated value, not goodwill - Comfortable with AI-assisted decision tools and AI-enabled workflows How you work: - You create changed thinking, challenging senior stakeholders on how growth is measured - Hands-on and present, not an occasional-escalation manager - You control the room without friction - Genuine drive. You chase outcomes rather than waiting to be tasked - You think in outcomes and usage, not deliverables - NRR, expansion, and churn risk are real to you Bonus: - Regulated or considered purchase sector experience: financial services, insurance, pharmacy - NRR-led customer success in a platform/SaaS business - Experience taking a product into new sectors - Comfortable alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology and Strategy. A senior leadership hire in a high-growth business, with a genuine path to broader Customer Success leadership.
Direct Payments - Monitoring Officer! Directorate: Adults, Health and Integration Service: Adult Social Care - Direct Payments Grade: PAYE 21.53 Per Hour / Umbrella 29.01 Per Hour Location: Hackney Service Centre - E8 Responsible To: Senior Direct Payments Officer / Direct Payments Manager Start: ASAP About the Role Are you a detail-oriented professional with a passion for supporting your community? The London Borough of Hackney is looking for a Direct Payments Monitoring Officer to join our Adult Social Care team. In this vital role, you will be the bridge between financial accountability and compassionate care. You will oversee the ongoing financial monitoring of Direct Payments-including bank accounts, prepaid cards, and third-party accounts-ensuring that funds are utilized effectively and in strict alignment with service users' support plans. But this isn't just a desk job about numbers. You will hold a dedicated caseload, actively working alongside service users, operational teams, and external providers (like payroll services) to collaboratively solve problems, conduct health checks, and ensure vulnerable individuals are supported safely and fairly. Key Responsibilities Financial Monitoring & Compliance: Conduct quarterly/yearly audit checks on Direct Payment accounts. Maintain detailed records, analyze usage data within Hackney, and identify excess funds requiring recovery. Service User Support: Manage a personal caseload to handle monitoring issues. Partner directly with clients to resolve challenges, provide expert advice, and deliver an excellent level of customer service. Collaborative Problem Solving: Work with social work teams, finance professionals, and external providers to confidently remedy complex care-related and financial queries. Process Improvement: Spot common themes and trends in your casework to advise managers on preventative measures, helping embed best practices into our daily business operations. About You (Person Specification) We are looking for a proactive, empathetic communicator who can handle challenging situations with a calm, analytical approach. Your Experience: Prior experience working within a health or social care environment, directly interacting with service users, social workers, and finance professionals. Experience working confidently within a diverse cultural community. Proven ability to manage your own workload and juggle multiple cases effectively. Your Knowledge & Skills: A sound understanding of the Care Act 2014 (specifically relating to Direct Payments) and Safeguarding policies (particularly regarding financial abuse). Strong IT and technical skills, including experience analyzing data and working with accounting packages or care management systems like Mosaic . Excellent written and verbal communication skills, with the ability to clearly explain complex financial processes to clients with a range of disabilities. Requirement: A current Enhanced Disclosure and Barring Service (DBS) Check. Why Work for Hackney Adult Social Care? Our culture is built upon four core values: Working Together, Communicating Honestly, Encouraging Wellbeing, and Being Accountable and Learning . In Hackney, staff wellbeing is our top priority. We foster an environment where your voice is heard, critical feedback is welcomed, and active professional learning is highly encouraged. We are also strictly committed to equality of access, diversity, and inclusion in everything we do. Ready to make a difference? Apply today to join our dedicated team in Hackney! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jun 25, 2026
Seasonal
Direct Payments - Monitoring Officer! Directorate: Adults, Health and Integration Service: Adult Social Care - Direct Payments Grade: PAYE 21.53 Per Hour / Umbrella 29.01 Per Hour Location: Hackney Service Centre - E8 Responsible To: Senior Direct Payments Officer / Direct Payments Manager Start: ASAP About the Role Are you a detail-oriented professional with a passion for supporting your community? The London Borough of Hackney is looking for a Direct Payments Monitoring Officer to join our Adult Social Care team. In this vital role, you will be the bridge between financial accountability and compassionate care. You will oversee the ongoing financial monitoring of Direct Payments-including bank accounts, prepaid cards, and third-party accounts-ensuring that funds are utilized effectively and in strict alignment with service users' support plans. But this isn't just a desk job about numbers. You will hold a dedicated caseload, actively working alongside service users, operational teams, and external providers (like payroll services) to collaboratively solve problems, conduct health checks, and ensure vulnerable individuals are supported safely and fairly. Key Responsibilities Financial Monitoring & Compliance: Conduct quarterly/yearly audit checks on Direct Payment accounts. Maintain detailed records, analyze usage data within Hackney, and identify excess funds requiring recovery. Service User Support: Manage a personal caseload to handle monitoring issues. Partner directly with clients to resolve challenges, provide expert advice, and deliver an excellent level of customer service. Collaborative Problem Solving: Work with social work teams, finance professionals, and external providers to confidently remedy complex care-related and financial queries. Process Improvement: Spot common themes and trends in your casework to advise managers on preventative measures, helping embed best practices into our daily business operations. About You (Person Specification) We are looking for a proactive, empathetic communicator who can handle challenging situations with a calm, analytical approach. Your Experience: Prior experience working within a health or social care environment, directly interacting with service users, social workers, and finance professionals. Experience working confidently within a diverse cultural community. Proven ability to manage your own workload and juggle multiple cases effectively. Your Knowledge & Skills: A sound understanding of the Care Act 2014 (specifically relating to Direct Payments) and Safeguarding policies (particularly regarding financial abuse). Strong IT and technical skills, including experience analyzing data and working with accounting packages or care management systems like Mosaic . Excellent written and verbal communication skills, with the ability to clearly explain complex financial processes to clients with a range of disabilities. Requirement: A current Enhanced Disclosure and Barring Service (DBS) Check. Why Work for Hackney Adult Social Care? Our culture is built upon four core values: Working Together, Communicating Honestly, Encouraging Wellbeing, and Being Accountable and Learning . In Hackney, staff wellbeing is our top priority. We foster an environment where your voice is heard, critical feedback is welcomed, and active professional learning is highly encouraged. We are also strictly committed to equality of access, diversity, and inclusion in everything we do. Ready to make a difference? Apply today to join our dedicated team in Hackney! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Our client is looking for a Finance and Administration Officer Client Details A leader in their field Description To lead on key financial processes-including payroll, sales ledger management and statutory reporting-while providing advanced administrative and office support. The postholder acts as a member of the Corporate Services team, ensuring robust financial control, smooth office operations and cross-cover for critical tasks. 2. Key Duties & Responsibilities 2.1 Finance 1. Sales Ledger Management Raise and process sales invoices, including statutory levy income. Record bank receipts and income from assurance schemes, resolving discrepancies with external bodies (e.g. FIA). Operate credit-control procedures, escalating overdue accounts and customer disputes. 2. Payroll Complete monthly payroll, ensuring accuracy of salaries, pension and statutory deductions. Maintain confidential payroll records and address staff pay queries promptly. Ensure PAYE, National Insurance and pension deadlines are met. 3. Financial Accounting & Compliance Prepare and submit VAT returns. Post journals for accruals, prepayments and corrections. Perform monthly bank reconciliations and daily inter-account transfers. Maintain the fixed-asset register. Produce monthly and ad-hoc financial reports for senior management. Support internal and external audit processes, providing schedules and evidence. 4. Procurement & PO System Oversight Monitor compliance with the procurement policy. Oversee the Purchase Order processes on Business Central , train staff, and review expenditure reports. 2.2 Administration & Office Support 1. Provide high-level administrative assistance-proof-reading, formatting documents, drafting surveys and reports. 2. Coordinate IT onboarding for new starters and act as day-to-day liaison with external IT contractors. 3. Support the Head of Corporate Services with project administration and data collation. 4. Deliver reception and office cover when required, ensuring seamless front-of-house service. 5. Drive continual improvement of office systems and processes. 3. Profile A candidate with excellent finance and administrative skills Ideally - AAT, HNC/HND or equivalent finance qualification Job Offer This is a permanent, full-time role (35 hours per week, Monday to Friday), based in our office on the outskirts of Edinburgh. We offer hybrid working, with flexibility and a supportive, values-driven culture. Salary / benefits Band 2 30,551 per annum, including 25 days' annual leave (plus 11 public holidays) and a generous 10% employer pension contribution.
Oct 07, 2025
Full time
Our client is looking for a Finance and Administration Officer Client Details A leader in their field Description To lead on key financial processes-including payroll, sales ledger management and statutory reporting-while providing advanced administrative and office support. The postholder acts as a member of the Corporate Services team, ensuring robust financial control, smooth office operations and cross-cover for critical tasks. 2. Key Duties & Responsibilities 2.1 Finance 1. Sales Ledger Management Raise and process sales invoices, including statutory levy income. Record bank receipts and income from assurance schemes, resolving discrepancies with external bodies (e.g. FIA). Operate credit-control procedures, escalating overdue accounts and customer disputes. 2. Payroll Complete monthly payroll, ensuring accuracy of salaries, pension and statutory deductions. Maintain confidential payroll records and address staff pay queries promptly. Ensure PAYE, National Insurance and pension deadlines are met. 3. Financial Accounting & Compliance Prepare and submit VAT returns. Post journals for accruals, prepayments and corrections. Perform monthly bank reconciliations and daily inter-account transfers. Maintain the fixed-asset register. Produce monthly and ad-hoc financial reports for senior management. Support internal and external audit processes, providing schedules and evidence. 4. Procurement & PO System Oversight Monitor compliance with the procurement policy. Oversee the Purchase Order processes on Business Central , train staff, and review expenditure reports. 2.2 Administration & Office Support 1. Provide high-level administrative assistance-proof-reading, formatting documents, drafting surveys and reports. 2. Coordinate IT onboarding for new starters and act as day-to-day liaison with external IT contractors. 3. Support the Head of Corporate Services with project administration and data collation. 4. Deliver reception and office cover when required, ensuring seamless front-of-house service. 5. Drive continual improvement of office systems and processes. 3. Profile A candidate with excellent finance and administrative skills Ideally - AAT, HNC/HND or equivalent finance qualification Job Offer This is a permanent, full-time role (35 hours per week, Monday to Friday), based in our office on the outskirts of Edinburgh. We offer hybrid working, with flexibility and a supportive, values-driven culture. Salary / benefits Band 2 30,551 per annum, including 25 days' annual leave (plus 11 public holidays) and a generous 10% employer pension contribution.
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Oct 03, 2025
Full time
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Senior Accounts Receivable Officer - Fixed Term - Remote/hybrid working - Gloucester, Gloucestershire - Hays Your new company Hays Accountancy & Finance are partnering with a leading and rapidly growing group to recruit a Senior Accounts Receivable Officer to join their growing team in Gloucester, Gloucestershire, for a fixed-term contract until January 2027. A remote role with a requirement of one day per week in the Gloucester Head Office, reporting directly to the Financial Operations Manager. You will be raising customer invoices, tracking payments, along with managing customer accounts to ensure timely payments and assisting in maintaining a healthy cashflow. A great opportunity where you can join a growing organisation and drive process improvement to the Accounts Receivable department. Your new role Your key duties will involve raising sales invoices with key attention to detail and accuracy, bank reconciliations, preparation of client invoices, along with maintaining sales ledger records. You will monitor and reconcile payments received and balances on client accounts, ensure the collection of outstanding funds, along with dealing with all invoice-related queries. You will support in supervising the Accounts Receivable Team and build relationships with key stakeholders both internally/externally. You support the Financial Operations Manager in process improvement & ad-hoc projects related to Account Receivable as the organisation continues to grow. What you'll need to succeed To be considered for this fast-paced Senior Accounts Receivable role, you will need experience in a similar position, knowledge of accounts receivable processes, an ability to manage workloads and meet deadlines, along with being a team player who can lead from the front. You will be comfortable with a range of financial systems; key MS Excel skills to handle large amounts of data, along with strong communications skills to build both interna/external relationships at all levels. You will have a flexible, positive and adaptable working approach, willing to learn and support other team members within the AR function. Experience of supervising or being a team leader along with knowledge of Unit 4 finance system and process improvement would be advantageous but not essential. What you'll get in return This hands-on Senior Accounts Receivable officer role offers a salary of up to £33,500 per annum, dependable on experience over a fixed-term contract until January 2027. Based in Gloucester, Gloucestershire with remote working and the requirement of one day per week in the office. Competitive benefits include flexible working hours, a company pension scheme, life assurance, enhanced annual leave, an employee assistance programme, a health cash back plan and more. A great opportunity to really add value to the Accounts Receivable department in a fast-paced environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Oct 03, 2025
Full time
Senior Accounts Receivable Officer - Fixed Term - Remote/hybrid working - Gloucester, Gloucestershire - Hays Your new company Hays Accountancy & Finance are partnering with a leading and rapidly growing group to recruit a Senior Accounts Receivable Officer to join their growing team in Gloucester, Gloucestershire, for a fixed-term contract until January 2027. A remote role with a requirement of one day per week in the Gloucester Head Office, reporting directly to the Financial Operations Manager. You will be raising customer invoices, tracking payments, along with managing customer accounts to ensure timely payments and assisting in maintaining a healthy cashflow. A great opportunity where you can join a growing organisation and drive process improvement to the Accounts Receivable department. Your new role Your key duties will involve raising sales invoices with key attention to detail and accuracy, bank reconciliations, preparation of client invoices, along with maintaining sales ledger records. You will monitor and reconcile payments received and balances on client accounts, ensure the collection of outstanding funds, along with dealing with all invoice-related queries. You will support in supervising the Accounts Receivable Team and build relationships with key stakeholders both internally/externally. You support the Financial Operations Manager in process improvement & ad-hoc projects related to Account Receivable as the organisation continues to grow. What you'll need to succeed To be considered for this fast-paced Senior Accounts Receivable role, you will need experience in a similar position, knowledge of accounts receivable processes, an ability to manage workloads and meet deadlines, along with being a team player who can lead from the front. You will be comfortable with a range of financial systems; key MS Excel skills to handle large amounts of data, along with strong communications skills to build both interna/external relationships at all levels. You will have a flexible, positive and adaptable working approach, willing to learn and support other team members within the AR function. Experience of supervising or being a team leader along with knowledge of Unit 4 finance system and process improvement would be advantageous but not essential. What you'll get in return This hands-on Senior Accounts Receivable officer role offers a salary of up to £33,500 per annum, dependable on experience over a fixed-term contract until January 2027. Based in Gloucester, Gloucestershire with remote working and the requirement of one day per week in the office. Competitive benefits include flexible working hours, a company pension scheme, life assurance, enhanced annual leave, an employee assistance programme, a health cash back plan and more. A great opportunity to really add value to the Accounts Receivable department in a fast-paced environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
