A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.
Aug 14, 2026
Full time
A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.
Your new company A London Local Authority is seeking an experienced Housing Asset Data Manager to join its Asset Management team. This is an exciting opportunity to play a key role in shaping the way housing asset information is collected, managed and utilised to support strategic investment decisions across a substantial residential portfolio.Working closely with the Housing Asset Surveyor and wider Property Services team, you will help ensure that accurate, reliable and accessible property data underpins the council's asset management, compliance and capital investment programmes. Your new role As Housing Asset Data Manager, you will be responsible for managing, maintaining and developing the council's housing asset data systems. You will oversee the quality and integrity of stock condition, compliance and property information, ensuring data is accurate, up to date and capable of supporting effective decision-making.You will work closely with surveying colleagues to analyse stock condition data, maintain asset management databases, produce performance reports and develop meaningful insights that inform investment planning and service delivery.The role will also focus on improving data quality, streamlining reporting processes and supporting the ongoing development of asset management systems and business intelligence tools. What you'll need to succeed Experience managing housing asset, property or compliance-related data within a local authority, housing association or similar environment. Strong understanding of asset management principles and property data management. Advanced Excel skills and experience using Power BI, SQL or similar reporting and business intelligence tools. Experience managing large datasets, reporting systems and asset databases. Ability to analyse complex information and present clear, actionable insights. Experience developing dashboards, performance reports and management information. Excellent attention to detail and commitment to data accuracy. Strong communication and stakeholder management skills. Ability to work collaboratively with surveyors, asset managers and operational teams. Desirable Experience working with asset management software such as Keystone, MRI, Civica, Northgate, Orchard or similar. Understanding of stock condition surveys, planned maintenance programmes and housing compliance requirements. Knowledge of EPC and property asset data management. Experience supporting data-driven asset investment planning. What you'll get in return Salary of 52,000 - 54,000 per annum. Membership of the Local Government Pension Scheme with generous employer contributions. Excellent annual leave entitlement. Flexible and hybrid working arrangements. Ongoing professional development and training opportunities. Opportunity to directly influence housing investment decisions across a significant residential portfolio. A supportive and progressive working environment committed to improving housing services for residents. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 14, 2026
Full time
Your new company A London Local Authority is seeking an experienced Housing Asset Data Manager to join its Asset Management team. This is an exciting opportunity to play a key role in shaping the way housing asset information is collected, managed and utilised to support strategic investment decisions across a substantial residential portfolio.Working closely with the Housing Asset Surveyor and wider Property Services team, you will help ensure that accurate, reliable and accessible property data underpins the council's asset management, compliance and capital investment programmes. Your new role As Housing Asset Data Manager, you will be responsible for managing, maintaining and developing the council's housing asset data systems. You will oversee the quality and integrity of stock condition, compliance and property information, ensuring data is accurate, up to date and capable of supporting effective decision-making.You will work closely with surveying colleagues to analyse stock condition data, maintain asset management databases, produce performance reports and develop meaningful insights that inform investment planning and service delivery.The role will also focus on improving data quality, streamlining reporting processes and supporting the ongoing development of asset management systems and business intelligence tools. What you'll need to succeed Experience managing housing asset, property or compliance-related data within a local authority, housing association or similar environment. Strong understanding of asset management principles and property data management. Advanced Excel skills and experience using Power BI, SQL or similar reporting and business intelligence tools. Experience managing large datasets, reporting systems and asset databases. Ability to analyse complex information and present clear, actionable insights. Experience developing dashboards, performance reports and management information. Excellent attention to detail and commitment to data accuracy. Strong communication and stakeholder management skills. Ability to work collaboratively with surveyors, asset managers and operational teams. Desirable Experience working with asset management software such as Keystone, MRI, Civica, Northgate, Orchard or similar. Understanding of stock condition surveys, planned maintenance programmes and housing compliance requirements. Knowledge of EPC and property asset data management. Experience supporting data-driven asset investment planning. What you'll get in return Salary of 52,000 - 54,000 per annum. Membership of the Local Government Pension Scheme with generous employer contributions. Excellent annual leave entitlement. Flexible and hybrid working arrangements. Ongoing professional development and training opportunities. Opportunity to directly influence housing investment decisions across a significant residential portfolio. A supportive and progressive working environment committed to improving housing services for residents. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
An exciting opportunity has arisen to join a well-established, family-run property investment and asset management business who have been in the market for over 45 years. This is a chance to become part of a close-knit team where your contribution truly matters, and where you'll be supported to grow and develop in a dynamic environment. The Role As a Commercial Property Associate, you'll play a key role in the day-to-day management of a diverse commercial property portfolio. Working closely with internal teams and external professionals, you'll ensure properties are managed efficiently, tenants are supported, and assets continue to perform at their best. Key Details Office-based role Hours: Monday to Friday, 9:00am - 5:30pm location: North London Salary 35k- 38k Main Responsibilities Manage lease and tenancy schedules. Liaise with agents, surveyors, solicitors, contractors, and brokers. Oversee repairs, maintenance, inspections, and compliance. Handle tenant applications, licences, and rent arrears. Assist with service charge budgets, reconciliations, and reports. Support insurance portfolio management. Maintain accurate property records and databases. About You 1 year+ experience working in commercial property either as an associate/admin Confident with Microsoft Office packages. Excellent communication skills, both written and verbal. Driving licence (desirable not essential) RICS qualified (desirable not essential) Why Join Us? Be part of a family-run business where you're valued. Work with a significant national portfolio. 5% Pension contribution opportunity to grow into a commercial property manager Mandeville is acting as an Employment Agency in relation to this vacancy.
Oct 07, 2025
Full time
An exciting opportunity has arisen to join a well-established, family-run property investment and asset management business who have been in the market for over 45 years. This is a chance to become part of a close-knit team where your contribution truly matters, and where you'll be supported to grow and develop in a dynamic environment. The Role As a Commercial Property Associate, you'll play a key role in the day-to-day management of a diverse commercial property portfolio. Working closely with internal teams and external professionals, you'll ensure properties are managed efficiently, tenants are supported, and assets continue to perform at their best. Key Details Office-based role Hours: Monday to Friday, 9:00am - 5:30pm location: North London Salary 35k- 38k Main Responsibilities Manage lease and tenancy schedules. Liaise with agents, surveyors, solicitors, contractors, and brokers. Oversee repairs, maintenance, inspections, and compliance. Handle tenant applications, licences, and rent arrears. Assist with service charge budgets, reconciliations, and reports. Support insurance portfolio management. Maintain accurate property records and databases. About You 1 year+ experience working in commercial property either as an associate/admin Confident with Microsoft Office packages. Excellent communication skills, both written and verbal. Driving licence (desirable not essential) RICS qualified (desirable not essential) Why Join Us? Be part of a family-run business where you're valued. Work with a significant national portfolio. 5% Pension contribution opportunity to grow into a commercial property manager Mandeville is acting as an Employment Agency in relation to this vacancy.
MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Northwest London. Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money. Title: Voids Surveyor Salary: 350 per day - Inside IR35 Location: Northwest London Contract: Rolling Contract Duties: Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants. Ensure contractor engagement and management in the delivery of works provided. Post inspection of works complete to guarantee a good quality of service. Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity. Prioritise tenants with value for money and efficiency delivery of works. Provide defect-free period of at least 6 months after works. Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate. Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations. Dealing with unacceptable contractor performance ensuring all issues are remedied. Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. Desirable Qualifications HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background. Relative experience of building maintenance in a local authority or other registered social landlord. Experience of working to strict deadlines within a busy multi agency setting Experience in the management and administration of domestic building repairs Demonstrable experience of controlling costs expenditure of maintenance works
Oct 06, 2025
Seasonal
MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Northwest London. Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money. Title: Voids Surveyor Salary: 350 per day - Inside IR35 Location: Northwest London Contract: Rolling Contract Duties: Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants. Ensure contractor engagement and management in the delivery of works provided. Post inspection of works complete to guarantee a good quality of service. Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity. Prioritise tenants with value for money and efficiency delivery of works. Provide defect-free period of at least 6 months after works. Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate. Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations. Dealing with unacceptable contractor performance ensuring all issues are remedied. Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. Desirable Qualifications HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background. Relative experience of building maintenance in a local authority or other registered social landlord. Experience of working to strict deadlines within a busy multi agency setting Experience in the management and administration of domestic building repairs Demonstrable experience of controlling costs expenditure of maintenance works
MMP Consultancy are currently seeking a MRICS or MCIOB Disrepair Surveyor for a housing organisation in North West London. Paying 350 per day (Inside IR35). About the role Title: Disrepair Surveyor Salary: 350 per day (Inside IR35) Location: North London Contract: Rolling Contract (6-12 Months - 3 Months rolling - One week notice) Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake CPR 35 Reports. Managing a high volume of work across a designated geographic patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake and monitor proactively the client's responsibilities for all contracts within the posts remit. Provide specialist and professional reports, write specifications, manage disrepair cases, and insurance cases, and undertake estate inspections and quality assurance inspections. Overseer the delegated Revenue and Capital budgets for the Repair and Maintenance and one-off projects. To support the Repairs & Operations Service and across Property Management to reduce compensation costs associated with legal disrepair Essential: MRICS, MCIOB or Expert Witness qualified. Extensive experience in delivering complex/disrepair service for social housing. Understanding of disrepair legislation, Including a sound knowledge of: o The Landlord and Tenant Act 1985 o Defective Premises Act 1972 Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques. Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) If you have any queries please let me know.
Oct 02, 2025
Seasonal
MMP Consultancy are currently seeking a MRICS or MCIOB Disrepair Surveyor for a housing organisation in North West London. Paying 350 per day (Inside IR35). About the role Title: Disrepair Surveyor Salary: 350 per day (Inside IR35) Location: North London Contract: Rolling Contract (6-12 Months - 3 Months rolling - One week notice) Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake CPR 35 Reports. Managing a high volume of work across a designated geographic patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake and monitor proactively the client's responsibilities for all contracts within the posts remit. Provide specialist and professional reports, write specifications, manage disrepair cases, and insurance cases, and undertake estate inspections and quality assurance inspections. Overseer the delegated Revenue and Capital budgets for the Repair and Maintenance and one-off projects. To support the Repairs & Operations Service and across Property Management to reduce compensation costs associated with legal disrepair Essential: MRICS, MCIOB or Expert Witness qualified. Extensive experience in delivering complex/disrepair service for social housing. Understanding of disrepair legislation, Including a sound knowledge of: o The Landlord and Tenant Act 1985 o Defective Premises Act 1972 Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques. Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) If you have any queries please let me know.
