Salary - £28,000 - £38,000 (dependent on experience) Hours - Monday to Friday, 35 hours per week, in-line with our Flexible Hours Policy Holiday - 31 days annual leave (including bank holidays), increasing by one day per each year of service following 5 years of continuous service (to a maximum of 5 days) About us: TC Alexander Sloan was established in 1867. We are proud to be one of Scotland's oldest accountancy firms and have recently joined TC Group, the fastest-growing top 20 accountancy firm in the UK, to strengthen our position in the market. We work in partnership with our clients, understanding their specific needs and creating a tailored service, backed by current technical expertise. We work across a wide range of sectors, and through integrating accounts, audit, tax and business advice we can provide you with the comprehensive service you need. Audit Senior Role: We have an exciting opportunity for an experienced Audit Senior to join our team in the Glasgow office! We are looking for candidates who are ACCA qualified or part-qualified and have a minimum of 2 years' experience within an accountancy practice and audit environment. Working as an Audit Senior you will lead on site, off site and remote audit teams, providing a hands-on approach to deliver a service that exceeds clients' expectations and supports the partner, manager and team. You will be a problem solver, have a genuine desire to work collaboratively, manage several workloads with good organisation, and operate confidently. Key responsibilities of an Audit Senior will include: Maintain a high level of audit knowledge and awareness of emerging issues - attending necessary training/development opportunities to support this Lead the planning, fieldwork and finalisation of all areas of the audit assignment Carrying out audit fieldwork according to the audit plan and firm's audit procedures Investigate and determine causes and irregularities Investigate and assess controls and systems Performing audit planning including identifying key audit risks and appropriate mitigation strategies Providing recommendations for improvements to client's systems and internal controls Commercially aware of productivity, recoverability, fee income and client service Perform any other reasonable undertakings as requested by the partners and clients Create audit findings reports Attending closing meetings, as required Supervising and training junior members of the team (Audit Semi-Seniors and Assistants) About you We are looking for candidates with the following skills and experience: ACCA qualified or part qualified with at least two years' experience in an audit environment Experience of working in a practice Ability to work to tight deadlines and understand the importance of meeting client expectations Ability to communicate at all levels, both in writing and verbally Has a good working understanding of auditing standards/accounting principles Has a good knowledge of financial reporting requirements including FRS 102 Experience of working with audit and accounts production software Experience working in the Not-for-Profit sector Excellent IT skills are essential - good knowledge of Excel Enjoys working with a wide variety of client groups and sectors Takes ownership of responsibilities and acknowledges limitations Full benefits available for the Audit Senior Pension scheme Group life assurance x 4 salary Enhanced family leave policies Social functions and events Access to our employee benefits portal - cashback and vouchers on everyday purchases Employee Referral Bonus - we're always looking for talented individuals to join our team Employee Assistance Programme Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations We can only accept applications from candidates who are based in the UK and unfortunately, we are unable to provide Sponsorship.
Jun 30, 2026
Full time
Salary - £28,000 - £38,000 (dependent on experience) Hours - Monday to Friday, 35 hours per week, in-line with our Flexible Hours Policy Holiday - 31 days annual leave (including bank holidays), increasing by one day per each year of service following 5 years of continuous service (to a maximum of 5 days) About us: TC Alexander Sloan was established in 1867. We are proud to be one of Scotland's oldest accountancy firms and have recently joined TC Group, the fastest-growing top 20 accountancy firm in the UK, to strengthen our position in the market. We work in partnership with our clients, understanding their specific needs and creating a tailored service, backed by current technical expertise. We work across a wide range of sectors, and through integrating accounts, audit, tax and business advice we can provide you with the comprehensive service you need. Audit Senior Role: We have an exciting opportunity for an experienced Audit Senior to join our team in the Glasgow office! We are looking for candidates who are ACCA qualified or part-qualified and have a minimum of 2 years' experience within an accountancy practice and audit environment. Working as an Audit Senior you will lead on site, off site and remote audit teams, providing a hands-on approach to deliver a service that exceeds clients' expectations and supports the partner, manager and team. You will be a problem solver, have a genuine desire to work collaboratively, manage several workloads with good organisation, and operate confidently. Key responsibilities of an Audit Senior will include: Maintain a high level of audit knowledge and awareness of emerging issues - attending necessary training/development opportunities to support this Lead the planning, fieldwork and finalisation of all areas of the audit assignment Carrying out audit fieldwork according to the audit plan and firm's audit procedures Investigate and determine causes and irregularities Investigate and assess controls and systems Performing audit planning including identifying key audit risks and appropriate mitigation strategies Providing recommendations for improvements to client's systems and internal controls Commercially aware of productivity, recoverability, fee income and client service Perform any other reasonable undertakings as requested by the partners and clients Create audit findings reports Attending closing meetings, as required Supervising and training junior members of the team (Audit Semi-Seniors and Assistants) About you We are looking for candidates with the following skills and experience: ACCA qualified or part qualified with at least two years' experience in an audit environment Experience of working in a practice Ability to work to tight deadlines and understand the importance of meeting client expectations Ability to communicate at all levels, both in writing and verbally Has a good working understanding of auditing standards/accounting principles Has a good knowledge of financial reporting requirements including FRS 102 Experience of working with audit and accounts production software Experience working in the Not-for-Profit sector Excellent IT skills are essential - good knowledge of Excel Enjoys working with a wide variety of client groups and sectors Takes ownership of responsibilities and acknowledges limitations Full benefits available for the Audit Senior Pension scheme Group life assurance x 4 salary Enhanced family leave policies Social functions and events Access to our employee benefits portal - cashback and vouchers on everyday purchases Employee Referral Bonus - we're always looking for talented individuals to join our team Employee Assistance Programme Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations We can only accept applications from candidates who are based in the UK and unfortunately, we are unable to provide Sponsorship.
Finance Manager - Part Time - Plymouth - Circa £45k (FTE) - Permanent There's a lot to consider when weighing up a new career opportunity. The responsibilities need to be interesting, the remuneration needs to be fair, and the future prospects need to be positive. But perhaps one of the most important and often overlooked considerations is whether you genuinely believe in what your employer is trying to achieve. If working for an organisation that makes a tangible difference to the local community is just as important to you as the job itself, this could be a role well worth exploring. Trial Balance Consulting have formed an exclusive partnership with one of Plymouth's most respected and rapidly growing not for profit organisations. Operating with a highly commercial mindset whilst reinvesting its success back into the community, our client has built an exceptional reputation and continues to expand its impact across the city. They currently seek to recruit a Finance Manager to join their passionate and dedicated senior leadership team. This is a permanent position offered on a part time basis, working approximately 30 hours per week with flexibility around how those hours are structured. The role will be based in Plymouth city centre with free onsite parking. Working closely alongside an experienced CEO and senior management team, and supported by a long-standing Accounts Assistant, the successful candidate will enjoy a broad and varied role with significant autonomy and the opportunity to influence financial decision making across the organisation. Key responsibilities to include: - Leading the day to day financial management of the organisation and its associated charitable activities - Preparing monthly management accounts and accompanying commentary for senior stakeholders - Supporting the financial appraisal of new projects, initiatives and funding opportunities - Cashflow forecasting, monitoring and reporting - Budget preparation, review and variance analysis - Preparation of year end accounts and supporting external audit processes - Reconciliation of balance sheet control accounts - Oversight of sales invoicing, supplier payments and aged debtor management - Supervision, support and mentoring of an Accounts Assistant - Producing financial reports and information for trustees and senior management - Identifying opportunities to improve financial controls, reporting and efficiency Who are we looking for? Our client is open minded on background and qualifications. Experience within a charity or not for profit environment would certainly be advantageous, but it is by no means essential. Likewise, whilst professional qualifications such as ACA, ACCA, CIMA or CIPFA would be welcomed, they are not a prerequisite. More important is the ability to demonstrate strong financial management skills, sound commercial awareness, and the confidence to work closely with senior stakeholders. This role could suit an experienced Finance Manager seeking a flexible part time opportunity, but equally it could represent an excellent step up for a capable Management Accountant, Accounts Manager, Assistant Accountant or Senior Finance Assistant who is ready to take on broader responsibility and ownership of a finance function. Applicants should possess strong systems skills, ideally including experience of Xero, alongside excellent communication skills and the ability to build effective working relationships across the organisation. This is a fantastic opportunity to join a highly respected organisation where your work will genuinely make a difference, whilst enjoying flexibility, autonomy and the support of a passionate and collaborative leadership team. Interested? Great. We'd be delighted to tell you more and provide a detailed role specification. For all enquiries and to apply, please contact Dan Saunders at Trial Balance Consulting quoting reference DS11086. Our client is keen to appoint without delay and all enquiries will be treated in the strictest confidence. This opportunity may particularly appeal to Finance Managers, Management Accountants, Assistant Management Accountants, Accounts Managers, Assistant Accountants and Senior Finance Assistants looking to take the next step in their career.
Jun 30, 2026
Full time
Finance Manager - Part Time - Plymouth - Circa £45k (FTE) - Permanent There's a lot to consider when weighing up a new career opportunity. The responsibilities need to be interesting, the remuneration needs to be fair, and the future prospects need to be positive. But perhaps one of the most important and often overlooked considerations is whether you genuinely believe in what your employer is trying to achieve. If working for an organisation that makes a tangible difference to the local community is just as important to you as the job itself, this could be a role well worth exploring. Trial Balance Consulting have formed an exclusive partnership with one of Plymouth's most respected and rapidly growing not for profit organisations. Operating with a highly commercial mindset whilst reinvesting its success back into the community, our client has built an exceptional reputation and continues to expand its impact across the city. They currently seek to recruit a Finance Manager to join their passionate and dedicated senior leadership team. This is a permanent position offered on a part time basis, working approximately 30 hours per week with flexibility around how those hours are structured. The role will be based in Plymouth city centre with free onsite parking. Working closely alongside an experienced CEO and senior management team, and supported by a long-standing Accounts Assistant, the successful candidate will enjoy a broad and varied role with significant autonomy and the opportunity to influence financial decision making across the organisation. Key responsibilities to include: - Leading the day to day financial management of the organisation and its associated charitable activities - Preparing monthly management accounts and accompanying commentary for senior stakeholders - Supporting the financial appraisal of new projects, initiatives and funding opportunities - Cashflow forecasting, monitoring and reporting - Budget preparation, review and variance analysis - Preparation of year end accounts and supporting external audit processes - Reconciliation of balance sheet control accounts - Oversight of sales invoicing, supplier payments and aged debtor management - Supervision, support and mentoring of an Accounts Assistant - Producing financial reports and information for trustees and senior management - Identifying opportunities to improve financial controls, reporting and efficiency Who are we looking for? Our client is open minded on background and qualifications. Experience within a charity or not for profit environment would certainly be advantageous, but it is by no means essential. Likewise, whilst professional qualifications such as ACA, ACCA, CIMA or CIPFA would be welcomed, they are not a prerequisite. More important is the ability to demonstrate strong financial management skills, sound commercial awareness, and the confidence to work closely with senior stakeholders. This role could suit an experienced Finance Manager seeking a flexible part time opportunity, but equally it could represent an excellent step up for a capable Management Accountant, Accounts Manager, Assistant Accountant or Senior Finance Assistant who is ready to take on broader responsibility and ownership of a finance function. Applicants should possess strong systems skills, ideally including experience of Xero, alongside excellent communication skills and the ability to build effective working relationships across the organisation. This is a fantastic opportunity to join a highly respected organisation where your work will genuinely make a difference, whilst enjoying flexibility, autonomy and the support of a passionate and collaborative leadership team. Interested? Great. We'd be delighted to tell you more and provide a detailed role specification. For all enquiries and to apply, please contact Dan Saunders at Trial Balance Consulting quoting reference DS11086. Our client is keen to appoint without delay and all enquiries will be treated in the strictest confidence. This opportunity may particularly appeal to Finance Managers, Management Accountants, Assistant Management Accountants, Accounts Managers, Assistant Accountants and Senior Finance Assistants looking to take the next step in their career.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We're proud to deliver services to the higher education, social housing, and charity sectors. Join us to develop your expertise and share our passion for making an impact. We provide a full range of internal and external audit and advisory services to a growing number of the UK's largest household not for profit organisations. Many of these are also global so the strength of our international network enables us to also deliver coordinated services internationally. Everyone in this team shares a passion for working with organisations that have social purpose. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We're proud to deliver services to the higher education, social housing, and charity sectors. Join us to develop your expertise and share our passion for making an impact. We provide a full range of internal and external audit and advisory services to a growing number of the UK's largest household not for profit organisations. Many of these are also global so the strength of our international network enables us to also deliver coordinated services internationally. Everyone in this team shares a passion for working with organisations that have social purpose. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We're proud to deliver services to the higher education, social housing, and charity sectors. Join us to develop your expertise and share our passion for making an impact. We provide a full range of internal and external audit and advisory services to a growing number of the UK's largest household not for profit organisations. Many of these are also global so the strength of our international network enables us to also deliver coordinated services internationally. Everyone in this team shares a passion for working with organisations that have social purpose. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We're proud to deliver services to the higher education, social housing, and charity sectors. Join us to develop your expertise and share our passion for making an impact. We provide a full range of internal and external audit and advisory services to a growing number of the UK's largest household not for profit organisations. Many of these are also global so the strength of our international network enables us to also deliver coordinated services internationally. Everyone in this team shares a passion for working with organisations that have social purpose. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Oct 02, 2025
Full time
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
The Bread Factory is London's leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL's Bakeries nationwide. As our teams grow, we are seeking our next Unit Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. Every day is different at The Bread Factory, but here are some of the things you will be doing: Lead artisan bread production by delivering handcrafted loaves on time, every time, supported by your head bakers, assistant managers, and shift leaders. Champion craft and quality by ensuring every product meets world-class standards while supporting the launch of new artisan creations. Drive performance aligning with business KPIs, identifying how your bakery can make the biggest impact. Plan with precision by accurately forecast and schedule labour, while managing material use and costs effectively. Control waste, protect craft to implement smart processes that reduce waste and boost profitability without compromising quality. Maintain the highest standards by uphold Food Safety (BRC) and GMP audit excellence, embedding a culture of safety and performance. Collaborate across the wider business by working closely with technical, engineering, sales, packing, and customer support teams to deliver the very best for our customers. Inspire and develop your team, lead, motivate, train, and engage bakers at every level, nurturing skills and passion for artisan bread. Be a sustainability champion, support our mission to be soil positive and drive the transition to using only the finest organic flours. Our team tells us you will be a great addition if you have: The ability to inspire, motivate and engage teams, driving performance through support and collaboration. Experience in food production, ideally in an artisan bakery or a fast-paced FMCG environment. Passion for quality and standards, committed to food safety, health & safety, and delivering excellence for every customer. Operational know-how, skilled in planning, problem-solving, and making smart improvements to processes. Confidence with data and systems, comfortable using Excel, Word, Outlook, Power BI and Tropos to manage performance effectively. A role model mindset by leading by example with a positive, professional, and hands-on approach to craft and leadership. Courage and integrity, unafraid to challenge the status quo, always looking for better ways to raise standards and improve the business. What's in it for you: Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL's and 40% off at The Bread Factory & The Flour Station Markets. 25 days holiday + bank holidays Private Medical Insurance Salary Sacrifice Schemes Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme
Oct 01, 2025
Full time
The Bread Factory is London's leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL's Bakeries nationwide. As our teams grow, we are seeking our next Unit Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. Every day is different at The Bread Factory, but here are some of the things you will be doing: Lead artisan bread production by delivering handcrafted loaves on time, every time, supported by your head bakers, assistant managers, and shift leaders. Champion craft and quality by ensuring every product meets world-class standards while supporting the launch of new artisan creations. Drive performance aligning with business KPIs, identifying how your bakery can make the biggest impact. Plan with precision by accurately forecast and schedule labour, while managing material use and costs effectively. Control waste, protect craft to implement smart processes that reduce waste and boost profitability without compromising quality. Maintain the highest standards by uphold Food Safety (BRC) and GMP audit excellence, embedding a culture of safety and performance. Collaborate across the wider business by working closely with technical, engineering, sales, packing, and customer support teams to deliver the very best for our customers. Inspire and develop your team, lead, motivate, train, and engage bakers at every level, nurturing skills and passion for artisan bread. Be a sustainability champion, support our mission to be soil positive and drive the transition to using only the finest organic flours. Our team tells us you will be a great addition if you have: The ability to inspire, motivate and engage teams, driving performance through support and collaboration. Experience in food production, ideally in an artisan bakery or a fast-paced FMCG environment. Passion for quality and standards, committed to food safety, health & safety, and delivering excellence for every customer. Operational know-how, skilled in planning, problem-solving, and making smart improvements to processes. Confidence with data and systems, comfortable using Excel, Word, Outlook, Power BI and Tropos to manage performance effectively. A role model mindset by leading by example with a positive, professional, and hands-on approach to craft and leadership. Courage and integrity, unafraid to challenge the status quo, always looking for better ways to raise standards and improve the business. What's in it for you: Fresh bread daily to take home to enjoy with family and friends. 50% discount at GAIL's and 40% off at The Bread Factory & The Flour Station Markets. 25 days holiday + bank holidays Private Medical Insurance Salary Sacrifice Schemes Discounts and Savings from high-street retailers and restaurants 24-hour GP service Cycle to work scheme
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We're proud to deliver services to the higher education, social housing, and charity sectors. Join us to develop your expertise and share our passion for making an impact. We provide a full range of internal and external audit and advisory services to a growing number of the UK's largest household not for profit organisations. Many of these are also global so the strength of our international network enables us to also deliver coordinated services internationally. Everyone in this team shares a passion for working with organisations that have social purpose. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 01, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We're proud to deliver services to the higher education, social housing, and charity sectors. Join us to develop your expertise and share our passion for making an impact. We provide a full range of internal and external audit and advisory services to a growing number of the UK's largest household not for profit organisations. Many of these are also global so the strength of our international network enables us to also deliver coordinated services internationally. Everyone in this team shares a passion for working with organisations that have social purpose. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We're proud to deliver services to the higher education, social housing, and charity sectors. Join us to develop your expertise and share our passion for making an impact. We provide a full range of internal and external audit and advisory services to a growing number of the UK's largest household not for profit organisations. Many of these are also global so the strength of our international network enables us to also deliver coordinated services internationally. Everyone in this team shares a passion for working with organisations that have social purpose. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 01, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We're proud to deliver services to the higher education, social housing, and charity sectors. Join us to develop your expertise and share our passion for making an impact. We provide a full range of internal and external audit and advisory services to a growing number of the UK's largest household not for profit organisations. Many of these are also global so the strength of our international network enables us to also deliver coordinated services internationally. Everyone in this team shares a passion for working with organisations that have social purpose. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Assistant Service Manager Fareham Full time (39 hours) - With on-call schedule Experience within social care at a similar level At Avenues, we believe supported people support others well. We create communities where people smile, laugh, grow, and achieve amazing things - and you could be part of that! We are looking for a new Assistant Service Manager to support in leading our brand new supported living service in the heart of Fareham town centre, Hampshire. This exciting new development consists of self-contained, generously sized, flats for nine adults with learning difficulties, requiring 24/7 support. You and your team will be supporting them to live as independently as possible in the community and support them to create their own home. The ideal Assistant Service Manager looks like this: Experience in a similar role within social care e.g. Assistant Manager, Deputy Manager, Supervisor, Team Leader etc. Experience supporting people who have learning disabilities and/or complex needs Experience of managing budgets and financial information Knowledge of sector relevant legislation regulatory bodies and their standards Ability to work with your Service Manager to manage and lead a successful and positive team. Understands the balance between keeping our people safe and positive risk taking. Stay up to date with policies and procedures to carry out and maintain safe and best practices. Support the Service Manager to recruit new employees and develop and manage your staff team in a fair and consistent manner. Work with your Service Manager to reinforce a positive culture of continuous improvement. Act as the Service Manager in their absence. To be able to take part in a management cover rota which could include day and night shifts. Take ownership for continuing professional development for self and the team. Complete staff supervisions as well as booking and managing staff training and development. Rota management Weekly and monthly finance and medication audits Ordering, storage and disposal of medication You will motivate and inspire your team to provide outstanding support through effective training, coaching and leadership by example. Day to day support for the people we are supporting including day to day support at home, in the community and with personal care. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don't settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. Why to join us! If the role appears and you don't quite meet all the above criteria, but share our values and are willing to learn please do get in touch with us. We believe that a good Assistant Service Manager with the right values can be supported to develop the skills needed. We will support you with excellent training, ongoing coaching and other benefits. We're there for you, from your first conversation with our recruitment team, to day one of your induction, and throughout your career. As a not-for-profit organisation, we're driven by strong ethics, and invest everything back into our staff and the people we support, and you'll become part of the strong Avenues community, which is there to support you each day. Benefits you can expect! Paid enhanced DBS. Flexible working. Up to 28 days paid annual leave (pro rata). Access to high quality training that supports your career development. Contributory pension scheme with life assurance. Free and confidential 24/7 access to the health portal and employee assistance And more. As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Sep 24, 2025
Full time
Assistant Service Manager Fareham Full time (39 hours) - With on-call schedule Experience within social care at a similar level At Avenues, we believe supported people support others well. We create communities where people smile, laugh, grow, and achieve amazing things - and you could be part of that! We are looking for a new Assistant Service Manager to support in leading our brand new supported living service in the heart of Fareham town centre, Hampshire. This exciting new development consists of self-contained, generously sized, flats for nine adults with learning difficulties, requiring 24/7 support. You and your team will be supporting them to live as independently as possible in the community and support them to create their own home. The ideal Assistant Service Manager looks like this: Experience in a similar role within social care e.g. Assistant Manager, Deputy Manager, Supervisor, Team Leader etc. Experience supporting people who have learning disabilities and/or complex needs Experience of managing budgets and financial information Knowledge of sector relevant legislation regulatory bodies and their standards Ability to work with your Service Manager to manage and lead a successful and positive team. Understands the balance between keeping our people safe and positive risk taking. Stay up to date with policies and procedures to carry out and maintain safe and best practices. Support the Service Manager to recruit new employees and develop and manage your staff team in a fair and consistent manner. Work with your Service Manager to reinforce a positive culture of continuous improvement. Act as the Service Manager in their absence. To be able to take part in a management cover rota which could include day and night shifts. Take ownership for continuing professional development for self and the team. Complete staff supervisions as well as booking and managing staff training and development. Rota management Weekly and monthly finance and medication audits Ordering, storage and disposal of medication You will motivate and inspire your team to provide outstanding support through effective training, coaching and leadership by example. Day to day support for the people we are supporting including day to day support at home, in the community and with personal care. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don't settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. Why to join us! If the role appears and you don't quite meet all the above criteria, but share our values and are willing to learn please do get in touch with us. We believe that a good Assistant Service Manager with the right values can be supported to develop the skills needed. We will support you with excellent training, ongoing coaching and other benefits. We're there for you, from your first conversation with our recruitment team, to day one of your induction, and throughout your career. As a not-for-profit organisation, we're driven by strong ethics, and invest everything back into our staff and the people we support, and you'll become part of the strong Avenues community, which is there to support you each day. Benefits you can expect! Paid enhanced DBS. Flexible working. Up to 28 days paid annual leave (pro rata). Access to high quality training that supports your career development. Contributory pension scheme with life assurance. Free and confidential 24/7 access to the health portal and employee assistance And more. As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Sep 23, 2025
Full time
Audit Senior / Assistant Manager (Public Sector) An excellent opportunity has arisen for an experienced Audit Senior / Assistant Manager to join a well-established professional services firm within their Public Sector External Audit team. This position offers the chance to play a key role in delivering high-quality audits, working closely with a diverse client base across the public sector, and developing your career within a supportive and forward-thinking environment. Birmingham, West Midlands Permanent, Full Time (37.5 hours per week) £45,000 - £55,000 per annum dependent on experience Driving licence required Benefits: This is an opportunity where there is: Clear progression pathways A supportive and collaborative culture where your voice is heard Exposure to a broad range of public sector clients, contributing to meaningful and high-impact work. Flexible working culture with genuine investment in work/life balance A modern, ambitious firm with strong regional presence and national backing As well as: Pension Scheme - Secure your future with a comprehensive pension plan. 33 Days Annual Leave - Achieve a healthy work-life balance with generous holiday entitlement. Life Assurance (4x Salary) - Supporting you and your family. Employee Referral Bonus - Be rewarded for bringing talent to the team. Employee Benefits Portal - Access to cashback and discounts on everyday purchases. Learning & Development Opportunities - Continuous support for professional and personal growth. Career Coaching - Ongoing career support and development. Birthday Day Off - Enjoy a day off on your special day. Enhanced Parental & Family Leave - Supporting you through life's important moments. Social Events - A chance to connect and unwind with colleagues. Role: As an Audit Senior / Assistant Manager, you will take increasing ownership of client portfolios, provide guidance to junior team members, and ensure the delivery of audit assignments to the highest professional standards. This is a fantastic role for someone looking to step up in responsibility, enhance leadership skills, and build long-term client relationships. Key responsibilities include: Lead and support on the completion of audit fieldwork, including substantive and analytical procedures, typically on-site at client premises. Plan, execute and finalise audit assignments, ensuring audit files are appropriately documented and compliant with regulations. Prepare statutory financial statements from client data, identifying key risk areas and raising matters of concern with senior stakeholders. Contribute to the delivery of revenue and profitability targets, with a focus on client satisfaction and efficiency. Support in developing and managing client relationships across a range of public sector organisations. Mentor and coach junior team members, encouraging their professional growth and development. Requirements: The successful candidate will ideally possess: A recognised professional qualification (ACA / ACCA / CA or equivalent). Strong technical knowledge of IFRS and UK GAAP. Proven external audit experience, ideally across a range of industries with some exposure to the public sector. Excellent communication skills with the ability to engage clients and colleagues effectively. Strong organisational and problem-solving skills, with the ability to exercise sound judgement. Previous experience of supervising or mentoring junior colleagues would be highly advantageous. This is a fantastic opportunity for an ambitious Audit Senior/Assistant Manager (Public Sector) to further their career in a supportive and professional environment, where ambition is nurtured, and success is celebrated. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team and company! If you're interested and want to chat more, please call Hannah Kirk on (phone number removed) (op2) or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
