657 jobs found

Exciting Opportunity Alert! Join Rendall & Rittner as an Assistant Development Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an Assistant Development Manager. This is an incredible career opportunity with a fantastic package click apply for full job details

Your new company You will be joining a growing property asset management company who are looking to grow the Manchester office with a senior surveyor in commercial property management. This is a hybrid working role for 3 days in the office working across a mixed portfolio of office, industrial and retail units. Your role will be to: Understand the strategic objectives of the client and work within the agreed scope to meet their requirements. Develop a CRM role with key clients. Build your network of market contacts and understand core business development approach and principles. Identify opportunities to introduce the client to wider services, e.g. ESG/Destination Marketing. Demonstrate a depth of knowledge and experience which enables you to identify added value opportunities for clients, generating additional fees Maintain awareness of industry trends and perspectives. Promote asset management initiatives to clients. Service charge management Work across complex assets (size/multi-sector) or with complex client stakeholders. Supervise the work of Surveyors and Graduate Surveyors. Be a trusted support to Associates and Partners across the business. Mitigate risk Take responsibility to ensure that all client reports are submitted on time. Establish and maintain strong internal communication, ensuring all colleagues are aligned to client strategy and requirements. Participate in external networking events, representing yourself, raising awareness of the profile and brand. Share your knowledge, insight and opinion within to encourage innovation, efficiency and growth in line with Business Plan objectives. Take on additional internal responsibilities within the business, e.g. training and mentoring. Represent the business in a professional capacity in line with company values. Maintain your professional qualification via CPD. Engage with broader initiatives, supporting the whole team. What you'll need to succeed Enthusiasm and enjoyment of the work you do - demonstrating a drive to achieve the best you can at all times. Self-motivation - working efficiently and effectively across multiple clients, sectors and initiatives. Adaptability and flexibility - able to respond quickly to changing requirements and expectations. Strong communication skills - excellent verbal and written skills, present logically, understand client strategy and requirements. Manages the expectations of clients and tenants as well as all other stakeholders. Excellent at following through on tasks. Well panned and organised, sets priorities, schedules activities effectively and has excellent time management. Encourage strong teamwork and collaboration - supporting business plan be cooperative and collaborative with a positive outlook. What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

I am currently in need of a Project Manager to help deliver a 5 million high end detached property in Surrey. Works involved are 2nd fix internals internal and external works still to be completed. Contract length is circa 16-20 weeks. The Candidate - must be capable of being the lead Project Manager on the project reporting into a visiting contract manager on progress. Key duties will be management of the Site Manager & site team, financial monitoring, programme management, client management and overall delivery of the outstanding works. The Site Manager will be leading on trade management, site inductions, raise permits, tool box talks, work to tight deadlines, influence H&S on site, Q/A etc. Site tickets required are SMSTS, CSCS & First Aid qualified. My client are looking to pay a competitive day rate and are looking to start the suitable candidate ASAP. If you are keen to get more details on the position please send me a copy of your CV to (url removed) RG Setsquare is acting as an Employment Business in relation to this vacancy.

We re looking for a proactind reliable caretaker to carry out routine inspections and a range of minor repair and maintenance tasks across our portfolio of tenanted properties. You will play a key role in keeping our buildings safe, H&S compliant, tidy and well-presented. This is a mobile role that requires daily travel in a company van which will be provided. Main duties: Perform routine property inspections and report issues to the Property Managers. Basic maintenance: Minor electrical including replacing lamps, light fittings, switches, sockets and fuses. Plumbing including unblocking sinks, replacing taps, traps and siphons. Joinery including hanging doors, repairs to kitchen cupboards. General upkeep: Ad-hoc cleaning and tidying Landscaping including hedge cutting, litter picking and applying weed killer. Fire Safety Compliance: Six-monthly fire door inspections Weekly fire alarm tests Monthly Emergency Lighting tests Recordkeeping: Complete inspection forms and maintenance logs Log weekly fire alarm tests, emergency lighting checks and fire door inspections. Take and record utility meter readings Physical Requirements: Able to undertake manual handling including moving furniture, tables, beds etc Comfortable working outdoors in all weather conditions. Able to climb ladders safely and access roof spaces where appropriate. Other: To take maintenance instruction directly from external residential managing agents. Other maintenance duties as reasonably required. Requirements, skills and Qualifications: Minimum 3 years' experience in a similar property maintenance or caretaker role Full UK driving licence Able to work independently across multiple sites Good understanding of Health & Safety legislation Good IT skills to complete inspection reports Must live within 20 miles of Headingley DBS check

Tree Inspector Location: County Hall, Leicestershire (Forestry Office) Service Area: Operational Property / Countryside Services - Forestry Group Working Pattern: Full-time (37 hours per week), Hybrid Working We are seeking a motivated and knowledgeable Tree Inspector to join our Forestry Team. This is an excellent opportunity for someone with an interest in arboriculture, forestry, and public safety to play a key role in managing and protecting the County's tree assets. About the Role This is a hybrid role , combining site-based inspections across Leicestershire with office and home-based administrative work. You will spend time carrying out tree inspections in the field, as well as preparing reports, updating records, and managing data remotely and from the Forestry Office. You will inspect roadside and other County Council-owned trees, identifying defects, assessing risks, and preparing reports to support remedial action where required. You will also help monitor the progression of Ash Dieback disease and contribute to the management of affected trees. Key Responsibilities Inspect trees on highways and other County Council sites to identify defects and potential hazards. Investigate tree ownership and prepare reports to support enforcement actions where necessary. Monitor and report on Ash Dieback and other tree health issues. Maintain accurate tree inspection records and inventories. Update and manage tree data using computerised systems and databases. Issue and monitor work instructions to contractors. Assist with emergency responses involving trees and support wider forestry and arboricultural activities. About You You will have a good understanding of arboriculture and tree health, strong observational and record-keeping skills, and the ability to work independently both in the field and remotely. A flexible and collaborative approach is essential, as supporting colleagues and responding to urgent situations are important aspects of the role. Occasional out-of-hours working may be required, including evenings, weekends and bank holidays, for which overtime or time off in lieu will be provided. If you are interested, please do apply now! Contact Becky Coxon on Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Job Title: Trainee Project Manager - Property Repairs Location: Office Based, Peterborough Salary: £26,500 per annum + Bonus Scheme Job type: Full Time, Permanent - Office Based Working Hours: Monday to Friday, 8am - 5pm About the Role: We're looking for a motivated and organised individual to join our growing Property Repairs / Insurance Division as a Trainee Project Manager click apply for full job details

Building Safety Manager Location: London Salary: £60,000 £68,000 per annum We are recruiting on behalf of a well-established Housing Association based in London for a Building Safety Manager to take a leading role in ensuring resident safety and full compliance with current and emerging building safety legislation. This is a key appointment within the organisation, offering the opportunity to shape and lead building safety strategy across a varied residential portfolio, including higher-risk buildings, and to act as a central point of accountability under the Building Safety Act. The Role Reporting into senior leadership, the Building Safety Manager will be responsible for developing, embedding, and maintaining robust building safety management systems. You will ensure that statutory obligations are met, risks are effectively managed, and residents are engaged and informed. Key responsibilities include: Acting as the organisation s lead professional for building safety and compliance Implementing and maintaining Building Safety Cases and Safety Case Reports Managing and maintaining the Golden Thread of information Ensuring compliance with the Building Safety Act, Fire Safety Act, and associated regulations Leading on fire and structural safety risk management across the housing stock Liaising with the Building Safety Regulator, Fire and Rescue Services, and other external bodies Providing expert advice to senior leaders, boards, and operational teams Supporting resident engagement and transparent communication on building safety matters About You The successful candidate will bring strong technical knowledge, regulatory understanding, and the ability to operate confidently in a highly scrutinised environment. You will likely have: Significant experience in building safety, fire safety, or compliance within social housing or a regulated property environment Strong working knowledge of the Building Safety Act and related legislation Experience managing higher-risk buildings and safety case documentation The ability to influence and challenge at senior level Excellent stakeholder management and communication skills Relevant professional qualifications (e.g. fire safety, building safety, construction, surveying or risk management) are highly desirable. What s on Offer Salary of £60,000 £68,000 per annum Hybrid working arrangements A role with genuine influence on resident safety and organisational strategy The opportunity to work with a values-driven Housing Association committed to best practice For a confidential discussion or to apply, please get in touch (url removed)

An exciting opportunity has arisen for an experienced Ecologist to join a growing environmental consultancy team operating across the South East. This is a role for a motivated professional who is passionate about delivering high-quality ecological services and making a tangible difference across a diverse project portfolio. The successful candidate will play a key role in supporting a wide range of projects, from infrastructure and utilities to property and environmental management. What's on Offer Competitive salary based on experience Company vehicle or car allowance Enhanced annual leave plus bank holidays Company pension scheme Life assurance Employee assistance programme Ongoing professional development and paid training Payment of professional memberships Clear career progression pathways Flexible working arrangements where possible Key Responsibilities Leading and undertaking protected species surveys (including UKHab, PEAs, and species-specific surveys) Producing high-quality technical reports, including EcIAs and method statements Designing and overseeing mitigation strategies Acting as an Ecological Clerk of Works (ECoW) where required Supporting project managers and liaising with clients, stakeholders, and regulators Mentoring and supporting junior ecologists About the Ideal Candidate Degree in Ecology, Environmental Science, or a related discipline Several years' consultancy experience Strong working knowledge of UK wildlife legislation and planning policy Protected species licences (desirable) Full UK driving licence Excellent report writing and communication skills CIEEM membership (or working towards) This role offers the chance to join a supportive and forward-thinking environmental team, delivering meaningful ecological work across the South East while developing professionally within a well-established and expanding organisation. Interested in this opportunity? Please apply today or for more information, please contact Ashleigh Garner from Penguin Recruitment.

Store Manager Location: Wilmslow Salary: 28,000 to 30,000 + Monthly Bonus Realistic OTE: 33,000 to 36,000 Are you an experienced Store Manager, Assistant Manager or customer-focused sales leader looking for a new opportunity with excellent earning potential and a great work-life balance? We are recruiting for a Store Manager to join a growing retail business in Wilmslow. This is a fantastic opportunity for someone who enjoys working with customers, driving sales and taking ownership of a store environment. The Role As Store Manager, you will be responsible for the day-to-day running of the store, delivering excellent customer service, maximising sales opportunities and ensuring the site is well presented. This is a varied role where you will be hands-on across sales, customer service. You will be the face of the store, helping customers find the right solution while also driving performance and maintaining high standards across the site. Key Responsibilities Ensuring high standards across sales, service and site presentation. Handle customer enquiries by phone, email and face to face, converting leads into reservations and move-ins. Build strong relationships with customers, including personal, business and local trade customers. Drive store performance across revenue, sales conversion and customer satisfaction. Promote additional products and services, including packaging and insurance. Carry out regular site checks to ensure the store is clean, safe, secure and well maintained. Complete administration, contracts, payments and customer account management accurately. About You We are looking for someone who is confident, proactive and commercially minded. Previous self-storage experience is not essential, but you will ideally have experience in retail, hospitality, sales, property, automotive, leisure or another customer-facing management environment. You will be: Experienced in managing or supervising in a customer-facing sales store environment. Confident working towards sales targets and KPIs. Comfortable speaking with customers and identifying sales opportunities. Organised, reliable and able to manage a varied workload. Commercially aware with strong attention to detail. Positive, hands-on and willing to get involved in all areas of the store. Professional, personable and focused on delivering excellent service. Motivated by bonus and keen to contribute to store growth. What's on Offer Basic salary of 28,000 to 30,000. Monthly bonus, typically worth around 5,000 to 6,000 per year. Realistic earnings of 33,000 to 36,000. Full training and ongoing support. A varied and autonomous Store Manager role. No late nights. Opportunity to join a growing business with future progression potential. BBBH36620

Job Title: Maintenance Operative Location: Matlock Hours: 40 hours per week Salary: £26,500 £27,000 per annum (negotiated on experience) + Bonus Our client is a family-owned business which operates holiday parks in Derbyshire, they offer excellent holiday homes to customers and have impressive, modern places for people to stay and enjoy. We are recruiting an experienced Maintenance Operative to join the Maintenance team on site, based on one of the holiday parks, reporting to the Property Manager. Applicants will need to be available for work throughout the week, including bank holidays and weekend work which will be scheduled on a rota. The role will also involve working occasional nights (a relief cabin will be provided) The focus of the role will be on general maintenance and servicing of holiday accommodation. Ideally candidates will have experience in a similar role carrying out all general maintenance duties. No specific qualifications are required for the role. Key responsibilities include: Carrying out all aspects of site maintenance Assembling, installing and carrying out repairs to furniture and appliances Responding to emergency call outs Provide advice to holiday guests as needed Report all accidents and provide responses and resolutions to maintenance requests within a timely manner Perform minor building repairs Perform maintenance on general equipment General DIY tasks as required Full training will be provided however prior experience with general maintenance is desirable. The Parks operate all year round and the company aims to delight every guest so they wish to return . As a member of the Maintenance team, you will be in contact with the guests on a daily basis and must demonstrate a friendly and professional image at all times. Our client is a family business that is a friendly place to work, offering employee benefits including: 28 days holiday Pension Scheme Discounted holidays Discounted Gym Membership Annual Staff Events Discounts at Local Attractions The successful candidate will be required to undertake a DBS check

Your new company You will be joining a growing property asset management company who are looking to grow the Manchester office with a senior surveyor in commercial property management. This is a hybrid working role for 3 days in the office working across a mixed portfolio of office, industrial and retail units click apply for full job details

The Facilities Operations Manager will oversee facilities management, property and tenant operations whilst maintaining strong relationships with all stakeholders. This role, based in the North West area, will involve covering properties across Accrington, Blackburn, Burnley and East Lancashire, requiring an organised and proactive individual to ensure smooth and efficient service delivery. Client Details The hiring organisation is a respected entity within the healthcare sector in the Accrington and East Lancashire area, focused on providing comprehensive property and facilities management solutions. They are committed to supporting community well-being through their services. Description The Facilities Operations Manager will: Act as the primary liaison for tenants, fostering positive relationships and resolving queries. Manage facilities and building services effectively. Coordinate tenant meetings, variation requests, and new work approvals. Manage room bookings and maximise space utilisation. Support compliance processes, health & safety, and fire risk assessments. Maintain accurate site documentation, contact lists, and security records. Promote available space and facilitate site visits for prospective tenants. Encourage community engagement and health campaigns within sites. Profile A successful Facilities Operations Manager should have: A proactive, organised professional approach with strong relationship-building skills. A passion for delivering excellent service. Minimum 2 year's experience in Facilities Management. Strong communication and stakeholder engagement skills. Experience in financial management and budget monitoring. Ability to work independently and prioritise under pressure. Proficient in Microsoft Word and Excel. A background in building, property or facilities management in the real estate and property sector. Desirable: Knowledge of healthcare services and systems Health & Safety training (IOSH/NEBOSH) Experience in health centre or large facility environments Job Offer The role of Facilities Operations Manager benefits from: Competitive salary ranging from 35,000 to 40,000 per annum. 25 days holiday per year (excluding bank holidays). Generous Pension Scheme. Health Cash Plan. Group Income Protection (subject to T&C's). Employee Assistance Programme. Continuous Training for Personal & Professional Development. Blue Light Discount. If you are passionate about building services, facilities management and relationship building, this role in Accrington and East Lancashire could be the perfect fit for you. Apply now to take the next step in your career as an Property Client Services Manager!

Job Title: Sales Development Representative (SDR) / Business Development Representative (BDR) Location: South East, England Salary: Competitive Job Type: Full Time, Permanent, 37.5 hours per week Join a Growing Business in Recycling, Sustainability & Waste Management Pearce Recycling Group and Pearce Compaction Systems are seeking ambitious Sales Development Representatives (SDRs) and Business Development Representatives (BDRs) to help drive our next stage of growth. Established for over 150 years, Pearce is a family-owned recycling and manufacturing business that helps organisations across the UK improve their recycling performance, reduce waste costs and achieve their sustainability objectives. From total waste management and recycling services to industry-leading waste compactors and balers, we provide practical solutions that deliver measurable environmental and commercial benefits to our customers. This is an exciting opportunity to join a growing organisation operating at the heart of the circular economy. About the role: You'll be responsible for identifying and engaging new business opportunities across a wide range of sectors including manufacturing, logistics, retail, distribution, hospitality, local government and commercial property. Working closely with our sales and operational teams, you'll build a pipeline of qualified opportunities for our recycling services and compaction equipment divisions. Key Responsibilities Research and identify prospective customers across target sectors. Conduct outbound prospecting via phone, email, LinkedIn, site visits and other channels. Generate qualified meetings and sales opportunities. Build and maintain a healthy sales pipeline within our CRM. Understand customer waste management challenges and identify suitable solutions. Support the sales team in progressing opportunities through the sales cycle. Develop relationships with decision-makers including Operations Directors, Facilities Managers, Sustainability Managers and Procurement teams. Consistently achieve activity, meeting and pipeline targets. Stay informed on industry trends, sustainability initiatives and waste legislation. About you: Entry-Level SDR Ideal for graduates or candidates looking to build a career in B2B sales. Requirements: Excellent communication skills. Confidence speaking with senior decision-makers. Positive attitude and willingness to learn. Strong organisation and time management. Resilient, motivated and target-driven. Experience in customer service, retail, hospitality or outbound calling is beneficial but not essential. Mid-Level BDR Ideal for candidates with previous business development, SDR, telesales or inside sales experience. Requirements: 2+ years of B2B sales, SDR or business development experience. Proven track record of generating leads and appointments. Experience managing a sales pipeline and CRM. Strong commercial awareness and consultative selling skills. Ability to engage confidently with senior stakeholders. Experience within waste management, facilities management, environmental services, manufacturing or industrial sectors would be advantageous. What We Offer Competitive salary and uncapped commission structure. Clear progression path into Account Management or Business Development Manager roles. Ongoing sales and product training. Opportunity to work within a growing sustainability-focused sector. Supportive family-business culture with long-term career opportunities. Modern CRM and sales tools. Pension scheme and additional company benefits such as health care cash plans, enhanced holiday, retailer discounts and more. Why Join Pearce? At Pearce, we're passionate about helping organisations recycle more, waste less and operate more sustainably. You'll be joining a business with a strong reputation, a loyal customer base and an ambitious growth strategy. Most importantly, you'll be part of a team making a real difference to the UK's environmental future while building a rewarding career in sales. If you're ambitious, commercially minded and excited by the opportunity to help businesses improve their sustainability performance, we'd love to hear from you. Please note: The company is not able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience, qualifications, and job titles of: Sales Executive, Lead Generation Specialist, Sales Advisor, External Sales, Sales Person, Business Development, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, New Business Executive, Key Sales, Sales Specialist, Outbound Sales, Sales Agent, Sales Consultant, Outbound Sales Advisor, Sales Assistant, Sales Support, BDM, Account Management may also be considered for this role.

Senior Facilities Manager Location: Wembley, North West London Salary: 65,000 - 70,000 depending on experience Job Type: Permanent About the Role: We are seeking an experienced Senior Facilities Manager to lead the operational delivery of Facilities Management services across a diverse multi-site commercial estate portfolio. This is a senior leadership position responsible for ensuring the effective management of Hard and Soft FM services, contractor performance, compliance, estate standards and operational excellence across multiple sites. Working closely with the Head of Service, you will provide operational leadership across the wider FM function, overseeing facilities operations, project coordination, contractor management and shared service resources. This role offers the opportunity to make a significant impact within a fast-paced commercial landlord environment, driving continuous improvement while ensuring safe, compliant and efficient estate operations. Key Responsibilities Lead the operational delivery of Hard and Soft FM services across a multi-site commercial estate portfolio, ensuring high standards of service, safety and performance. Oversee planned and reactive maintenance, ensuring operational continuity and effective resolution of service issues across all sites. Manage FM contractors and in-house teams, monitoring performance against KPIs, SLAs and service standards while driving continuous improvement. Take ownership of health, safety and compliance across the estate, including RAMS, permits to work, audits and corrective actions. Coordinate operational activity across live environments, working closely with the Projects Manager to manage refurbishments, capital works and infrastructure projects with minimal disruption. Control operational expenditure and support effective budget management across FM services and contractor spend. Drive service improvements, identifying risks, inefficiencies and opportunities to enhance estate operations. Build strong relationships with occupiers, contractors and stakeholders to support effective communication and service delivery across the estate. Key Requirements: Proven experience managing multi-site Facilities Management operations within commercial property, estate management or landlord environments. Strong leadership experience across both Hard and Soft FM services. Demonstrable experience managing FM teams, contractors and outsourced service providers. Strong knowledge of Health & Safety legislation, compliance management and contractor control processes. Experience coordinating Facilities Management operations alongside refurbishment, infrastructure, lifecycle or capital projects. Excellent stakeholder management and communication skills. Experience managing operational budgets, contractor expenditure and service performance. Ability to operate effectively within fast-paced environments with multiple competing priorities. Strong organisational, problem-solving and decision-making capabilities. Full UK driving licence. Desirable: IOSH or NEBOSH qualification. IWFM qualification or equivalent professional experience. Experience using CAFM systems. Experience implementing operational improvement and service transformation initiatives. What's on Offer: Competitive salary and benefits package. Opportunity to lead Facilities Management operations across a diverse commercial estate portfolio. High-profile role with significant operational responsibility and autonomy. Exposure to major refurbishment, infrastructure and capital works programmes. Career progression opportunities within a growing and dynamic property environment. Collaborative and supportive leadership team. The opportunity to drive operational excellence and make a tangible impact across a large-scale commercial estate.

Overall Responsibility: The Regional Property Manager is responsible for overseeing a team of Surveyors and Project Support Officer carrying out the management of legal Disrepair cases, Leaseholder Alteration Requests, Complaints, Complex Repairs/Renewals, Major voids across the our stock within a geographical patch. While also manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Providing excellent customer service and seek ways to implement improvements based on feedback from customer satisfaction surveys to drive changes to processes and behaviours. This will include monitoring and providing reports on performance for all KPI's with commentary to support to ensure service to customers is consistent and of an expected standard. You will ensure the Disrepair Protocol is followed and timescales adhered to and to escalate when this is not possible and the reasons and promote ownership and accountability within the team and lead by example. Key Responsibilities and Outcomes *To hold Operational weekly/monthly meetings with relevant stakeholders (Legal, Housing, Compliance) and ensure accurate records are kept and circulated *To take part in Strategic Meetings putting forward recommendations. *To lead on regional issues and ensure trackers are up to date and in a reportable state at short notice. *To monitor Customer Satisfaction and ensure areas of improvement are logged in formal meetings and stakeholders are clear on requirements to improve. *To ensure formal evidenced sign off by Residents on all cases especially legal Disrepair cases. *To promote our way of working where possible until systems are aligned. *To support the Regional Senior Head of Property in carrying out duties as required. *To ensure the overall progress of the team providing training opportunities and succession planning. *To ensure accountability and transparency with the team. *To be a key stakeholder in a very large Regeneration Project over a prolonged period of 10 years+. *To ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims. *To manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders *Manage the delivery of administrative duties for the team including reports, tracker management, complaint updates, insurance, Northgate order raising and management, Power BI and iproc. *To work with external stakeholders to continuously improve services and promote MTVH in a positive way, such as Ridge, CS2, MPA and other specialist services. *To analyse information provided to ensure it is understood by the team. *Update staff regularly on any changes to policies and procedures and how staff can self-serve using The Hub.

Our client, a pioneering technology company, is seeking a dynamic Lead Customer Success Manager to join their team in London. The company is in the midst of transforming the UK property management services industry, leveraging AI technology to drive automation and efficiency. Key Responsibilities: Client Onboarding: Own the end-to-end onboarding process from sales handoff to client go-live, including technical setup, data validation, and client training. CS Automation & AI Operations: Design and deploy AI-powered workflows, evaluate and adopt AI tools, and set the operational foundation for scaling the Customer Success function. Ongoing Client Management: Manage client relationships through regular check-ins, monitor client health metrics, and present performance reports. Revenue & Retention: Convert pilot clients into paying customers, track and report customer success metrics, and identify opportunities for account expansion. Product Interface: Translate customer feedback into actionable product tickets, communicate product updates, and support rollouts of new modules. Technical Issue Resolution: Diagnose and resolve issues stemming from configuration, data quality, or user error, and escalate confirmed bugs with clear reproduction steps. Job Requirements: Significant experience in a client-facing B2B SaaS role such as Customer Success, Technical Account Management, or Solutions Engineering. Demonstrated ability to build and deploy AI workflows that solve operational problems. Experience managing enterprise or high-value client relationships and driving product adoption. Comfortable with technical concepts including APIs, integrations, data imports/exports, and webhooks. Strong diagnostic skills with the ability to methodically identify the root cause of issues. Excellent written and verbal communication skills, with the ability to simplify complex technical topics for non-technical clients. Experience in a fast-moving early-stage startup environment. Familiarity with communications platforms such as Twilio, WhatsApp Business API, or email infrastructure is strongly preferred. Benefits: Competitive salary and meaningful early-stage equity. Opportunity to help build a category-defining PropTech company. Play a key role in bringing AI automation to real-world property operations. Work closely with founders and the core team to shape the company's growth. Be at the forefront of AI-powered Customer Success, building the CS function of the future. If you are an experienced Customer Success professional with a passion for AI and automation, we would love to hear from you. Apply now to join our client's innovative team in London.