74 jobs found

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, people-focused role where no two days are the same? Juice Recruitment is delighted to be partnering with an exciting, fast-growing business to recruit a Senior Customer Service Executive. This is a fantastic opportunity to join a premium, service-led organisation that has built an outstanding reputation for delivering exceptional experiences to its customers. As the business continues to grow, we're looking for an organised, proactive and customer-focused professional who loves solving problems, building relationships and making a genuine difference. This fully remote role offers the chance to take ownership of a key function within the business, working closely with senior leadership while helping shape the future of customer service and booking operations. DAY TO DAY You'll be the trusted point of contact for customers, ensuring every interaction is warm, professional and handled with care. Your responsibilities will include: Managing customer enquiries via email, phone and WhatsApp. Supporting customers with booking queries, payments, refunds and general account enquiries. Resolving complaints and sensitive situations with empathy, confidence and sound judgement. Coordinating booking operations to ensure a seamless customer journey. Investigating payment disputes, failed payments and refund requests accurately and fairly. Building strong relationships with customers to encourage loyalty and retention. Identifying recurring issues and suggesting improvements to processes, systems and communications. Working closely with colleagues to resolve operational challenges efficiently. Maintaining accurate administrative records across bookings and payments. Taking ownership of customer service standards and helping deliver an exceptional premium experience. As the business grows, supporting the training and development of a small customer service team. WHAT WE'D LOVE TO SEE We're looking for someone who genuinely enjoys helping people and takes pride in delivering first-class service. You'll ideally have: Previous experience within customer service, customer success, hospitality, membership services or another premium service environment. Outstanding written and verbal communication skills. Exceptional organisation and attention to detail. Confidence handling complaints, difficult conversations and sensitive situations professionally. Experience managing payment queries, refunds or disputes. The ability to make sound decisions independently and take ownership of your work. Strong IT skills, including experience using booking systems, CRM platforms, spreadsheets and email. A proactive mindset with a passion for improving processes and customer experiences. Experience supporting or mentoring colleagues would be advantageous, although not essential. Above all, you'll be warm, approachable, calm under pressure and committed to delivering an outstanding customer experience every single day. AND FOR YOU Fully remote working. The opportunity to join a growing and ambitious business where your ideas will be valued. A role with genuine autonomy and responsibility. The chance to progress into team leadership as the business expands. 28 days annual leave, plus public holidays. Flexible working hours, with occasional Saturday morning check-ins for urgent operational matters. Occasional travel to London to collaborate with the wider team. If you're looking for a rewarding role where you can make a real impact in a growing business that genuinely values exceptional customer service, we'd love to hear from you. Apply today with Juice Recruitment and be part of something special. INDS

Job Description Account Executive Location: Ewloe Full Time Competitive Salary + Benefits Do you thrive on building relationships, driving sales, and delivering exceptional customer experiences? We're looking for a passionate and ambitious Account Executive to become the trusted point of contact for a portfolio of valued customers. If you enjoy combining sales success with outstanding customer care, this could be the perfect opportunity for you. 28,815 + monthly 600 on-target bonus + great benefits We currently have full time shifts available, 37.5 hours per week. Working 5 days out of 7, we can discuss the shift patterns with you at interview. The hours will be somewhere inside our opening times of 7.30am and 6pm. What You'll Be Doing Drive profitable sales growth through proactive inbound and outbound customer engagement. Build long-term customer relationships, becoming a trusted advisor who understands each customer's unique needs. Identify new business opportunities, grow share of wallet, and collaborate with Field Sales teams to maximise revenue. Add value to every interaction by promoting seasonal campaigns, product offers, and tailored solutions. Increase customer loyalty and retention through proactive account management and relationship building. Take ownership of customer issues and complaints, ensuring swift resolution and a world-class customer experience. Maintain accurate customer records and insights using Salesforce CRM and internal business systems. About you Experience in sales, telesales, account management, or customer service. A results-driven mindset with a proven track record of achieving targets and KPIs. Excellent communication, negotiation, and relationship-building skills. Strong organisational skills and the ability to manage multiple priorities. Confidence using CRM systems and Microsoft Office applications. A proactive, self-motivated team player who thrives in a fast-paced environment.

Corporate Complaints Manager Cambridge Permanent Full-Time This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you'll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported. You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. You'll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code. You'll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience. About the role Reporting to the Executive Director, Customers Services you will: Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases. Analyse complaint data and identify trends, root causes, and opportunities for improvement Support continuous improvement across the complaints process and customer experience Prepare our internal and external reporting and self-assessments and ensure they are published on time. What You'll Bring You'll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues. Experience Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment Experience of implementing change to drive up standards and performance Experience of using and improving databases / IT systems for customer and/or complaints data. Experience of collating and presenting data to a range of audiences Good knowledge of the Housing Ombudsman's Complaints Handling Code and regulatory framework for social housing Skills Excellent communication, influencing and listening skills Outstanding customer focus with the ability to balance empathy, accountability and operational compliance Excellent investigative and problem-solving skills Excellent analytical skills, using data to drive improvement Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs A collaborative and assertive approach to working with colleagues and teams to drive improvement Qualification: Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards. Hybrid Working Arrangements - the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration. Benefits of working for CHS Group: Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite/nearby parking Hybrid Working Policy Flexitime As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026 INTERVIEWS: Friday 31st July 2026

Location: Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What will you do? The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the Commercial Sales Executive, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space. We want someone exceptional who can focus on: Customer Service & Customer Relations • Provide exceptional customer service, ensuring high levels of satisfaction and retention.• Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.• Cultivate strong customer relationships through regular communication, events and proactive service.• Promptly resolve customer complaints, striving to exceed satisfaction expectations. Operations Management • Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.• Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.• Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment. Sales and KPI Target Leadership • Assist the Commercial Sales Executive by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.• Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").• Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.• Track, analyse, and report sales and operational performance and KPIs to the Commercial Sales Executive, continually identifying opportunities for improvement.• Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement. Supervisory Role to Centre Operations Assistants • Provide daily guidance, support, and supervision to Centre Operations Assistants, ensuring adherence to performance expectations.• Conduct regular one-on-one meetings and team discussions to address queries, set priorities, and encourage engagement.• Manage onboarding, training, and ongoing development of Centre Operations Assistants, promoting high-quality customer service and operational efficiency.• Conduct performance reviews, provide constructive feedback, and implement improvement plans as needed.• Oversee team schedules, ensuring adequate coverage and effective workload management. Knowledge/Experience • Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software. Qualifications • Minimum Grade C in English and Math's (or equivalent) Key skills/behaviours required for this role: • Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.• Demonstrated experience in customer service management, facility operations, or a similar supervisory role. What will we offer you? • £35,000 to £40,000 per annum• 33 days Annual Leave (including Bank Holidays)• Birthday Off• Volunteering Days • Discounted Private Medical Insurance Cover• Life Assurance• Income Protection Insurance• Payroll Giving• Cycle Scheme• NEST Pension Scheme• Employee Assistance Programme• Annual Flu Jabs• Eye Tests• Training Support Package• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay• Annual Professional Membership SubscriptionNewFlex is an equal opportunities employer.This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.REF-

Location: Birmingham Business Park Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What are our values? Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people. What will you do? The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space. We want someone exceptional who can focus on: Customer Service & Customer Relations Provide exceptional customer service, ensuring high levels of satisfaction and retention. Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business. Cultivate strong customer relationships through regular communication, events and proactive service. Promptly resolve customer complaints, striving to exceed satisfaction expectations. Operations Management Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards. Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly. Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment. Sales and KPI Target Leadership Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets. Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash"). Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities. Track, analyse, and report sales and operational performance and KPIs to the General Manager, continually identifying opportunities for improvement. Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement. Supervisory Role to Centre Operations Assistants Ensure the centre operates in line with company policies, procedures and processes Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements Escalate identified issues and risks to the General Manager Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation. Validating customer identification to ensure adherence to AMLR policy Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct. Knowledge/Experience Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software. Qualifications Minimum Grade C in English and Math's (or equivalent) Key skills/behaviours required for this role: Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment. Excellent communication, problem-solving, and supervisory abilities. Demonstrated experience in customer service management, facility operations, or a similar supervisory role. What will we offer you? £35,000 per annum 33 days Annual Leave (including Bank Holidays) Birthday Off Volunteering Days Discounted Private Medical Insurance Cover Life Assurance Income Protection Insurance Payroll Giving Cycle Scheme NEST Pension Scheme Employee Assistance Programme Annual Flu Jabs Eye Tests Training Support Package Enhanced Maternity, Adoption, Shared Parental and Paternity Pay Annual Professional Membership Subscription NewFlex is an equal opportunities employer.This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications. REF-

Closing date: 10-07-2026 Funeral Service Manager £34,000- £39,000 plus benefits Full Time 37.5 hours - Working a variety of shifts Monday - Friday 8am - 5pm Edinburgh, EH16 5UY Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for a funeral service manager to join the Co-op Funeralcare team and help our colleagues to deliver the best possible service to our clients. If you can bring amazing people skills combined with real commercial focus, we can offer you the opportunity to make a difference. As a funeral service manager you'll work with colleagues at all levels, covering between 7 and 15 funeral homes in your region. We'll look to you to build great relationships, set standards for care and adherence to regulatory compliance, and oversee funeral services and processes to make sure we're consistently delivering to the highest possible standards. What you'll do • lead and coach a team of funeral directors and arrangers across your region • build strong and effective relationships with colleagues in your area to drive a consistently high standard of funeral service to our clients • inspire your teams to focus on achieving the highest possible standards of client care in line with business and commercial objectives • analyse and review management information to spot opportunities and drive continuous improvement and consistency across the wider business • take an active role in the community; building relationships with other Co-op businesses and external organisations to promote our services and bring our communities together • make sure 'certified colleagues' are fully supported in reaching and maintaining the required levels of competency for operating in a regulated environment • make sure 'non-certified' colleagues are operating within regulatory guidelines and processes • manage resources across the area, make sure there's funeral plan arrangement cover in the homes where there are no trained colleagues • take responsibility for any client complaints and issues • carry out inspections of funeral homes to make sure standards are met and premises are always immaculate and presentable and in line with risk, health and safety standards This role will suit people who have • real commercial focus and the ability to spot opportunities and trends • excellent organisational skills and attention to detail to make sure regulatory policies and processes are always adhered to • confidence communicating and presenting to all kinds of people • the ability to coach and mentor teams across multiple locations • great relationship building and customer service skills • the ability to communicate professionally and sensitively with clients and at a difficult time in their lives • an open mind when it comes to working around and coming into contact with the deceased • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • competitive salary • coaching, training and support to help you develop • pension with up to 10% employer contributions • annual incentive scheme • 28 days holiday (increasing with service) • discounts on Co-op products and services Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 12 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also seek regulatory references and check your social media activity on platforms like Facebook, Twitter and Instagram. In this role you'll work under FCA regulation - we'll provide you with all the training you need to become a 'certified colleague'. To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Reed Business Support are thrilled to be supporting a well-established manufacturing organisation based in Newport in their search for a customer service executive. This is a varied and fast-paced role, ideal for an experienced customer service professional who enjoys managing customer accounts end-to-end and working closely with internal teams to deliver an excellent customer experience. What you'll be doing: Act as the first point of contact for customers and subsidiaries, managing enquiries from pre-sale through to post-sale resolution. Process and manage customer orders accurately via internal systems, ensuring timely delivery through coordination with internal departments and despatch. Build strong customer relationships by providing product knowledge, handling complaints, and identifying opportunities to enhance service and generate additional sales. Support the wider sales function by preparing quotations, assisting external sales teams, and covering team workloads when required. What you'll need: Proven experience in a customer service role with strong telephone and communication skills. Excellent organisational skills with the ability to prioritise workload and work both independently and as part of a team. Strong customer focus with the ability to build relationships, problem-solve, and negotiate effectively. Good IT skills -Microsoft Office What you'll get: 25 days holiday plus bank holidays Non-contributory pension and life assurance (after qualifying period) Healthcare scheme (after qualifying period) Subsidised on-site canteen Stable, full-time role within a supportive and collaborative team Progression Opportunities If you would like to know more about this role, please get in touch today!

Location: Middlewich (Site Based) Salary: £24,784.50 per annum Contract: Temporary to Permanent The Opportunity My client is seeking a dedicated and customer-focused Customer Service Executive to join their busy bookings team based in Middlewich. This is an excellent opportunity for someone with strong communication skills who enjoys helping people and delivering a high standard of customer service. Working within a healthcare-focused environment, you'll be responsible for supporting patients with enquiries relating to diabetic eye screening appointments, helping to improve attendance levels and ensuring a positive customer experience throughout the patient journey. Key Responsibilities Manage inbound and outbound calls relating to diabetic eye screening appointments Provide professional, friendly and empathetic support to patients Resolve enquiries and complaints efficiently, identifying suitable solutions where required Encourage patient attendance and engagement with screening programmes Accurately record all customer interactions and follow-up activities Maintain high standards of quality and compliance in line with national guidelines Work towards individual and team performance targets Build positive relationships with patients and colleagues alike What We're Looking For The successful candidate will be: Passionate about delivering outstanding customer service Confident communicating with people from all backgrounds Friendly, approachable and supportive in their manner Organised with strong attention to detail Able to handle sensitive conversations with professionalism and empathy A team player who enjoys helping others and contributing to a positive working environment Essential Skills & Experience Previous customer service experience, ideally within a contact centre, administration or healthcare environment Excellent verbal and written communication skills Strong problem-solving abilities Good IT skills and the ability to accurately maintain records Ability to manage workload effectively in a fast-paced environment What's On Offer Temp-to-perm opportunity with long-term career prospects Supportive and collaborative working environment Opportunity to join a leading healthcare services provider supporting the NHS Comprehensive training and ongoing career development Access to the Blue Light Card Scheme, offering discounts with thousands of retailers, restaurants, travel providers, and leisure brands for eligible healthcare workers. Opportunity to make a genuine difference to patients' healthcare journeys

JOB TITLE: Service Manager RESPONSIBLE TO: Chief Executive Officer HOURS OF WORK: 37 hours per week BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN HOLIDAYS: 28 days - including statutory holidays (pro rata) SALARY : £34,000 per annum plus benefits Main Duties and Responsibilities Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients. Ensure organisational standards are being met in the accommodation service across all Hope properties. Draw up rotas in advance for sign-off from the CEO. Monitor staff attendance and report absences promptly to the Management Team. Motivate the team through regular one to one supervisions and by modelling good practice. Monitor and manage team performance and progress reporting issues at the Management Team meetings. Identify staff training needs and submit requests to the Office Manager. Ensure adequate procedures are in place, policy is clear and understood by both staff and clients. Supervise the delivery of other services provided on site. Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis. Carry out monthly property inspections on all Hope properties. Work with the Office Manager to manage all Health and Safety issues. Assist in the recruitment and selection of staff. Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope's requirements. Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored. Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe. Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion. Undertake disciplinary and grievance procedures as necessary. Undertake evictions if these arise. Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients. Deal with complaints from clients. Implement the warnings and exclusions' policy where necessary. Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes. Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment. Take overall responsibility for the hostel petty cash system. Ensure client charges are received, recorded and received by Finance Manager. Identify Health and Safety issues and action in line with policy and procedures. Keep up to date Health and Safety records in line with regulations. Take overall responsibility for accurate risk assessment recordings and actions. Take overall responsibility for the safeguarding of accommodation service staff and clients. Keep up to date incident reports. Work in partnership with other agencies to ensure a high standard of service is delivered. Monitor equality and diversity, ensuring an accessible service to all clients. Attend case conferences, joint assessments and meetings as necessary and directed by the CEO. Promote the service to a wider community. Provide written monthly reports for management/board meetings as required by the CEO. Provide statistical information as required by the CEO. To respect the confidential nature of the work. To participate in appropriate training and staff development programmes. To promote and ensure the implementation and compliance with Hope's policies. To ensure that organisational services are delivered in accordance with Hope's equal opportunity policy. Meet the requirements of rota systems. Work closely with the Finance Manager/Deputy CEO in CEO absence. To be on the on-call rota and available, when on call, to be on site when required in an emergency. Person Specification Essential Experience of motivating and managing staff. Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail. Proven work experience and in-depth understanding of funding procedures, rules and regulations. Ability to be flexible and your skills in problem solving. High standard of computer literacy (Excel, Word, Outlook). Ability to plan, prioritise and work within agreed timeframes. Excellent communication, presentation and interpersonal skills. A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice. An understanding of the need and practice for confidentiality. Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation. A thorough understanding of adult safeguarding and working with vulnerable people. Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services. Desirable An understanding of homelessness and relevant issues. Job Types: Full-time, Permanent Pay: £34,000 per year Benefits: Casual dress Company pension Schedule: Monday to Friday Weekend availability Ability to commute/relocate: Worksop: reliably commute or plan to relocate before starting work (required) Safeguarding Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant. Work Location: In person Reference ID: ServiceManager26

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: WORKPLACE EXPERIENCE HOST Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the reception experience by creating the first human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all clients, customers, colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language. Ensure that visitor and client arrivals are communicated to relevant personnel and that visitors are met in line with warm welcome. This includes offering toilet facilities and offering to take any coat/bags (See Pillars of Excellence guideline). Have total ownership of the reception foyer and the surroundings areas to ensure the best first impression and work experience. Ensure visitors are kept informed of any delays. Maintain company culture: Uphold professional atmosphere in reception area. Assist the Workplace Team and CBRE community with general administrative support. Assist with on-boarding process - including new employee orientation and welcoming procedures. First day orientation management. Help manage community requests, complaints and queries regarding Workplace services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Complete weekly diary duties. Ensure cleanliness: Maintain clean, professional, and inviting front-of-house areas by working with onsite cleaning team. To communicate regularly with the Workplace Coordinator and Facilities Manager with any new and important issues that may arise. Site Specific Responsibilities: Direct visitors: Guide employees and guests to their desired destinations within the premises Provide visitor WI-FI access and getting set up assistance. Arrange for First Aider attendance in the event of an accident/incident. Escalate to CBRE management team and notify client. Management of unannounced visits by Regulator or Government body (e.g. Police, EHO, Fire Brigade). Management of 3rd parties serving of legal documents to the building. Ensuring site BCP procedures are understood and can be carried out at short notice. Working closely with Elekta HR team to ensure that all telephony directories are compiled and up to date. Internal and External Calls: Respond to phone enquiries promptly and professionally and ensure no personal information is gathered. Remaining calm and in 'control in' in the event of personnel / Visitors becoming agitated and frustrated. Creating access passes for visitors and issuing temporary access passes for Elekta staff (if forgotten) and working with the onsite security team to ensure data is captured correctly allowing for accurate reporting. Travel Support, Assist visitors with travel information and arrangements. Booking of Hire Vehicles and Taxis. Checking Executive Briefing Centre (EBC) at the start of each day and ensure any observations / issues are logged to the CBRE team. Elekta EBC manager to be notified. Assisting with conducting Cornerstone Floor Checks and Meeting Room Conditions. Administrative support and supplier management. Managing of incoming and outgoing post duties. Escalate any breaches in security or access protocols to the appropriate manager and Security team as soon as reasonably practical to do so. Experience Required: Communication Skills - Have excellent time management and communication skills (verbal and written). Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. Display excellent personal presentation and interpersonal skills. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - Develop strong customer relationships by listening to and satisfying customer needs. Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. Be able to offer a warm and professional welcome to all guests, ensuring they feel valued from the moment they arrive. Qualifications / Experience / Professional Memberships: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial.

Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £26,228 per annum plus Commission: £5,000 OTE + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14866 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Customer Service & Aftersales Executive Greater Manchester £27,000 rising to £28,000 after probation Join a Growing Business Where You Can Make a Real Difference An exciting opportunity has become available with one of our key clients in Greater Manchester following an internal promotion within their successful Customer Service team. This is far more than a standard customer service role. You'll be joining a friendly and supportive Aftersales team where you'll become the go-to person for resolving customer queries, finding solutions, and ensuring every customer receives an exceptional experience. Working for a well-established and growing business that supplies wholesale, retail, and promotional products nationwide, you'll play a vital role in maintaining customer satisfaction and protecting the company's excellent reputation. If you enjoy problem-solving, building relationships, and taking ownership of customer issues from start to finish, this could be the perfect opportunity for you. What You'll Be Doing As part of a close-knit team, you'll be responsible for: Managing customer queries, complaints, and aftersales support via phone and email. Investigating delivery issues and liaising with couriers to provide prompt resolutions. Acting as the key link between customers, internal departments, suppliers, and printers. Arranging collections and inspections of returned or damaged products. Raising replacement and reprint orders using the company's internal systems. Investigating returned deliveries and coordinating re-dispatch where required. Ensuring customers are kept informed throughout the resolution process. Delivering a first-class customer experience while managing multiple priorities and deadlines. What We're Looking For We're looking for someone who genuinely enjoys helping people and thrives in a fast-paced environment. You'll ideally have: Previous customer service, aftersales, account management, or complaints handling experience. Excellent communication skills, both written and verbal. A positive, solutions-focused attitude. Strong attention to detail and organisational skills. The ability to manage multiple tasks simultaneously. Confidence working independently and as part of a team. A calm and professional approach when dealing with customer concerns. What's In It For You? Join a successful, growing business with a genuine family feel Modern office environment with a supportive team culture Early finish every Friday Your birthday off every year Cycle to Work Scheme Excellent training and support Genuine opportunity to make the role your own Long-term career prospects within a stable and expanding business Hours Monday to Friday, 9:00am - 5:30pm with every other Friday finishing at 4.30pm Salary £27,000 rising to £28,000 following successful completion of probation There are plenty of additional benefits and perks available which we'd be delighted to discuss with you. Interested? We'd love to hear from you. Apply today or contact us for a confidential conversation about the role. INDAB

Commercial Account Handler Hamilton Robertson is a leading insurance brokerage firm dedicated to providing comprehensive insurance solutions to businesses. With a commitment to excellence, we specialise in risk management and insurance services tailored to meet the unique needs of our clients. Hamilton Robertson have been established for 40 years and are a growing business with offices in Glasgow, London, and Bromley. Hamilton Robertson are now part of the wider JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £350+m of Gross Written Premium into the market annually. The opportunity Due to continued growth and success, we are seeking a highly motivated and experienced Commercial Account Handler to join our dynamic team based in our Bromley office. Key areas of responsibility include: Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work i.e. New business, Renewals, Mid Term Adjustments, Claims. Ensure all business activity fully complies with FCA regulatory requirements and internal Conduct Policies and procedures. Handle client complaints in line with regulatory requirements and the Company's Conduct Policy, ensuring timely and appropriate resolution. Participate in the Training & Competence (T&C) scheme in accordance with role requirements, maintaining competency and proactively identifying areas for personal development. Deliver and maintain a consistently high standard of customer service, promoting excellent client care at all times. Develop and maintain strong professional relationships with clients, providing clear product guidance and support to meet their insurance needs. Support client retention by assisting with renewal processes, including re-broking existing business where appropriate to ensure clients are offered suitable and competitive cover. Promote the use of in-house premium finance options and insurer facilities where appropriate. Provide support to Account Executives and wider team members as required to ensure smooth client servicing and operational efficiency. What we're looking for: To be successful in this role, you must have the following skills; Previous experience as a Commercial Account Handler, ideally with 1-2 years industry exposure. Strong understanding of commercial insurance products. Experience of working to high standards of FCA compliance. Consistent record of target achievement and business growth. I.T. skills including use of an insurance IT system, ideally Acturis. Strong organisation skills. The ability to work to a high level of accuracy. Exemplary customer service skills with the ability to build solid relationships with clients and insurers. Regulatory and compliance awareness. Willingness to work towards Cert CII or already hold qualifications. What we offer: Competitive salary commensurate with level of experience Free parking Company Pension scheme Generous holiday entitlement, including birthday day off. Bupa Healthcare Cash Plan Life Assurance Many more REF-

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations. Title: Customer Service Exec Region: Oxfordshire - OX29 Salary: £28k + Bens + Training + Prospects Location: Cassington Work Environment: • Office based • Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00 • PPE requirements in operational areas Reporting to: Customer Service Team Leader About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey. Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams. • Handling customer enquiries via phone and email. • Managing customer requests, queries and complaints. • Providing clear and confident responses to customers. • Working closely with internal teams and departments to resolve issues. • Maintaining accurate records and communication. • Managing order processing, payments, documentation and ensuring compliance with relevant regulations. • Be willing to learn and provide weighbridge cover as part of the wider team (full training provided). Essential requirements • Minimum 1 year experience in a customer service role. • Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication. • Experience handling customer queries, complaints, or service issues. • Confident using the telephone as a main communication tool. • Basic computer literacy (Outlook and Microsoft Office). • Someone reliable, proactive and able to work independently. Desirable • Experience using a CRM system. • Knowledge of Oxfordshire area. • Experience working in an office-based environment. Ideal candidate? • You are confident dealing with customers, even in challenging situations. • You take ownership, solve problems and manage your time independently to stay productive. • You stay organised and maintain strong attention to detail when handling multiple tasks. • You are quick to learn new systems and adapt to changes. • You are reliable, communicate clearly and are a strong team player. Benefits: - Generous holiday entitlement 24 days + Bank Holidays - Company pension scheme - Employee Assistance Programme - Full PPE & uniform supplied - Cycle to work scheme - Free flu jabs - On-site parking This really is a fabulous opportunity, we look forward to your application.

Internal Sales Coordinator Location: Bridgwater Salary: £29,500 per annum Hours: Full Time Permanent Are you an organised, customer-focused professional with experience in customer service, sales support or account coordination? We're recruiting for an Internal Sales Coordinator to join a successful manufacturing business where you'll play a key role in delivering exceptional customer service, supporting customer accounts and ensuring products are delivered on time, every time. Working closely with customers and internal departments, you'll be responsible for coordinating orders, managing customer expectations, supporting forecasting activities and helping drive continuous improvements across the business. Key Responsibilities Customer Service & Account Management Build and maintain strong relationships with customers, delivering a consistently high level of service. Respond promptly to customer enquiries via telephone and email. Process customer orders accurately to support On Time In Full (OTIF) delivery. Keep customers informed of any supply, stock or delivery issues and work collaboratively to find solutions. Maintain accurate customer records and documentation within internal systems. Assist with customer reports, account reviews and service updates. Support the Account Management team during customer meetings when required. Planning & Operational Support Support production planning based on customer forecasts and demand. Monitor customer stock levels and help manage aged stock. Identify opportunities to sell existing and aged stock to maximise commercial opportunities. Liaise with Production, Planning, Logistics and Warehouse teams to ensure customer requirements are met. Support New Product Development (NPD) launches and product changes. Escalate operational or customer service risks where appropriate. Complaint Resolution & Continuous Improvement Log and manage customer complaints, ensuring they are communicated internally. Work alongside the Quality team to investigate issues and implement corrective actions. Contribute to continuous improvement initiatives to enhance customer service and operational performance. Take a proactive, solution-focused approach to resolving customer challenges. Business Development Support Support the sales team in developing existing customer relationships. Qualify and coordinate new business enquiries. Maintain awareness of market trends, customer activity and commercial opportunities. About You We're looking for someone who is: Experienced in a customer service, sales support or customer-facing role (minimum two years preferred). An excellent communicator with strong relationship-building skills. Highly organised with excellent attention to detail. Able to prioritise workload and work effectively in a fast-paced environment. Confident using Microsoft Office, particularly Excel. A proactive problem solver who enjoys working collaboratively across multiple departments. Customer-focused with a positive and professional attitude. Desirable Experience Manufacturing or FMCG experience. Order processing or stock management systems. Forecasting, supply chain or inventory management. Supporting customer projects or new product launches. What's on Offer £29,500 annual salary Monday to Thursday: 8:30am 5:00pm Friday: 8:30am 3:45pm 24 days holiday plus Bank Holidays Pension Scheme (3% employer contribution, 5% employee contribution) Life Assurance Company Sick Pay (after qualifying period) Onsite Occupational Health Nurse Medicash Health Care Cash Plan Retail Discounts through Medicash Grocery Aid Cycle to Work Scheme Free eye test Subsidised vending machines Free onsite parking If you're looking for a varied role where you can make a real impact, develop your career and become part of a collaborative and supportive team, we'd love to hear from you. Apply today to find out more. Contact Sophie Blower Interaction Recruitment Taunton (phone number removed) Allocation Number INDTB

Job Title: Administrator Location: Dorchester (Hybrid) Contract Type: Temporary (3- 6 months) Hours: (28 hours) Can be spread across week or one day off negotiated Salary : 14.82 per hour About Us Connect2Dorset is the managed service provider for Dorset Council, delivering high-quality temporary, contract, and interim staffing solutions. We pride ourselves on being an ethical, transparent, and people-focused organisation, committed to supporting both our clients and candidates. About the Role We are seeking a highly organised and proactive Executive Assistant to provide comprehensive administrative and business support to senior leadership within Dorset Council. This role is essential in ensuring the smooth and efficient running of day-to-day operations, managing priorities, and supporting key projects and initiatives. The successful candidate will act as a first point of contact for senior stakeholders, manage complex diaries and meetings, coordinate communications, and maintain effective working relationships with internal and external partners. The role requires excellent organisational skills, discretion when handling confidential information, and the ability to work effectively under pressure in a fast-paced environment. This is an excellent opportunity for an experienced administrator or PA who thrives in a professional environment and is confident supporting senior leaders. Key Responsibilities Provide high-level administrative and executive support to senior leadership teams Act as a first point of contact for enquiries via phone, email, and correspondence Manage complex diaries, appointments, meetings, and travel arrangements Organise meetings, prepare agendas and papers, take minutes, and follow up on actions Coordinate workloads and priorities to meet deadlines and business needs Build and maintain effective relationships with colleagues, stakeholders, external organisations, and partners Prepare reports, presentations, and other business documents as required Handle sensitive and confidential information with professionalism and discretion Support projects, events, seminars, and conferences as required Maintain accurate records and ensure effective administrative systems are in place Assist with complaints, committee reports, and other governance-related activities where necessary Provide support and cover within the wider administration team during periods of absence Skills & Experience Administrative, PA, or executive support experience within a busy environment Experience managing multiple priorities and working to tight deadlines Strong diary management and organisational skills Excellent written and verbal communication skills Ability to build positive working relationships with stakeholders at all levels Experience handling confidential and sensitive information Excellent IT skills including Microsoft Office applications Ability to work independently, use initiative, and remain calm under pressure Minute-taking experience and strong attention to detail Knowledge or experience of Local Government or public sector environments would be advantageous Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Executive Assistant Cambridge Location: Cambridge, CB2. Salary: £21.65 per hour. Full Time Monday to Friday 37 hours. Contract: Up to 30th September 2026 possibly beyond. Seeking an organised, proactive and professional Executive Assistant to provide high-quality support to senior elected members and leaders, including the Leadership Team, Leader of the Council, Councillors and the Mayor of Cambridge. This is a varied and rewarding role where you will act as a key point of contact, ensuring senior stakeholders receive effective administrative, organisational and executive support. You will help manage busy schedules, coordinate communications, prepare briefings and reports, organise events, and maintain efficient systems that enable senior leaders to fulfil their responsibilities effectively. The role also includes supporting the Mayor's Office, coordinating civic activities and events, and ensuring appropriate protocols are followed. Key Responsibilities Provide professional executive and administrative support to senior leaders and elected members. Manage complex diaries, meetings, emails and correspondence. Prepare agendas, take minutes and monitor follow-up actions. Research, analyse and present information through briefings, reports and presentations. Coordinate communications with internal and external stakeholders. Organise civic, mayoral and leadership events. Support member induction, training programmes and key projects. Assist with complaints, Freedom of Information requests and Ombudsman enquiries. Monitor budgets, raise purchase orders and identify potential savings. Maintain effective filing, tracking and document management systems. Provide flexible support across the Executive Assistant team when required. Essential Previous Executive Assistant or Personal Assistant experience supporting senior managers. Strong organisational skills with the ability to manage competing priorities. Experience researching, analysing and presenting information. Excellent written and verbal communication skills. Confidence dealing with a wide range of stakeholders, including members of the public. Strong attention to detail and ability to handle sensitive information confidentially. Proficiency in Microsoft 365, including Outlook, Word, Excel and Teams. Desirable Experience monitoring budgets. Project administration or project management experience. Advanced word processing or typing qualifications. Spreadsheet and data analysis experience. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

JOB TITLE: Customer Service Executive LOCATION : Ashford, Kent SALARY : £15ph to £16ph TERM : 12 month temporary contract HOURS : Monday to Friday, 37hrs a week Office Angels are proud to be supporting this global business in their search for a Customer Service Executive. This is a temporary contract for 12 months, however their could be career opportunities for the right candidate. You will be based in modern offices in Ashford with free parking on site, along with the added benefit of having the option to work from home 1 day a week. The day to day duties in your new job would be: Building strong relationships with business customers, providing a unparalleled level of service Handling enquiries from internal and external customers Providing a quick and efficient response to change requests Creating debit and credit notes for customers Handling customer complaints, ensuring customers are satisfied with the resolution Processing returns and refunds Updating and maintaining accurate customer records Identifying opportunities for improvement within the customer service team Working closely with shipping and the warehouse, updating stock reports and demand planning Proactively asking for and acting on customer feedback. We'd love to speak to candidates who: Have business to business Customer Service or Account Management experience Are proficient in using SAP Experience in shipping or logistics (but not essential) Possess excellent IT skills with a meticulous eye for detail AMAZING Benefits of becoming an Office Angels Temp: Weekly Pay Up to 28 days annual leave Dedicated consultant to support your job search First opportunity to see permanent positions Access to free eyecare vouchers Temp of the Month awards Timesheets can be completed on mobile devices Perks at work Discount schemes Access to Well-being platforms Next steps If you're interested in this position and have the skills and attributes listed above then please apply today. Please note if you're suitable and your skills match the role you'll receive an e-mail from us. Remember to call us on ASAP/within 24 hours to discuss the position in further detail with Pippy or Lindsay. We look forward to your application. This is a Temporary role starting immediately so please only apply if you can start work within a few days' notice. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Senior Customer Experience Executive Hybrid working with 2 office days/week in the Surrey areaHours 9.00am-5.30pm Monday to Friday An exciting opportunity to join a fast moving 'scale-up' business and play a key role in shaping their customer experience function. This role goes beyond traditional customer support, as you'll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function. Managing a wide range of enquiries, you'll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters. Role overview Supporting customers via chat, email, and phone using App and Web platforms Resolving queries quickly, empathetically, and accurately Handling complaints and complex or sensitive cases Spotting trends and suggesting service improvements Helping to refine processes, macros, and help centre content Liaising with third parties We're looking for Experience in customer-facing roles, preferably in regulated environments Confidence handling complex situations, remaining calm under pressure Strong attention to detail and problem-solving skills A proactive, improvement-focused mindset Clear, friendly written communication with strong attention to detail Experience with tools such as Intercom or Zendesk An interest in automation and scalable support Some experience with AI tools or automation would be ideal This role is offering Genuine ownership and impact from day one The chance to shape a growing customer experience function The opportunity to be a pivotal part of a small, collaborative team with strong growth potential Hybrid working for a good work/life balance Competitive salary £35,000-£37,000 DOE, 25 days holiday plus BH.