Head of Data Operations and Governance Department: COO (Chief Operating Office) Salary: £90,000 - £98,000 per annum plus benefits Contract : Permanent Hours: Full-time (we're happy to discuss flexible working arrangements) Location: Stratford, London Office-based with high flexibility (typically 2 days per week in the office) Closing date: 7 July 2026 at 23:59 Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone determined, someone like you. We have an exciting opportunity for a Head of Data Operations and Governance to join us. In this newly created role, you'll lead the Cancer Research UK org-wide data capability, building a vision on how we use data as a trusted, high-quality asset. You'll spearhead improvements in data quality across critical datasets, whilst embedding clear data ownership and stewardship, making data more accessible, findable and reusable to support better decision-making and innovation. This will enable us to drive value across the organisation through improved performance, operational effectiveness and audience centric customer journeys. In a supportive working environment, you'll discover something new every day, whether it's a new connection, a new method of engagement or a talent you never knew you had. You'll also be surrounded by people who are as dedicated to beating cancer as you are. What will be some of the main responsibilities? Lead the development and implementation of a data quality framework across CRUK's critical datasets to ensure data is accurate, consistent, and fit for purpose across all priority operational and analytical use cases. Define and govern enterprise data standards and integration guardrails to ensure consistency and scalability across CRUK's data and technology ecosystem, including MarTech platforms enabling audience engagement Drive adoption of automation and AI-enabled approaches to proactively detect, diagnose, and resolve data quality issues at scale. Establish and embed a data ownership and stewardship model across the organisation to ensure clear accountability for the quality, integrity, and compliant management of data assets. Develop and maintain a Business Information Model (BIM) that defines CRUK's core data entities, their relationships, and agreed definitions, providing the semantic foundation for data discovery and catalogue metadata. Own data discovery and data observability capabilities (excluding data engineering pipeline build), ensuring CRUK's data assets are visible, understood, monitored for quality and health, findable and reusable across the organisation. Ensure data protection requirements are built into data systems, processes, and projects from the outset, working in close partnership with the Data Privacy team to embed privacy-by-design principles. Design and build the team structure, roles, and operating model within Data Operations and Governance to create a high-performing function, whilst providing clear direction and leadership. What skills are we looking for? Significant experience leading data governance, data quality, or data operations functions in a complex organisation. Relevant experience designing and implementing data quality frameworks, data catalogues, or master data management programmes at scale. Experience establishing data ownership and stewardship models, including engaging senior stakeholders to take on accountability for data assets. Strong working knowledge of UK GDPR, the Data Protection Act 2018, and the practical application of privacy-by-design principles. Experience managing and developing multidisciplinary data teams, including optimising organisational design to meet evolving organisational needs. Ability to translate complex data governance concepts into accessible language and practical action for non-specialist audiences and executive stakeholders. Strong analytical and problem-solving skills, with the ability to diagnose root causes of data quality issues and design sustainable remediation approaches, working with others across the organisation. Collaborative working style with the ability to influence both technical and non-technical stakeholders without direct authority across a large, mission-driven organisation. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively. For more information on this career opportunity please visit our website or contact us at . For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, Twitter and YouTube.
Jun 26, 2026
Full time
Head of Data Operations and Governance Department: COO (Chief Operating Office) Salary: £90,000 - £98,000 per annum plus benefits Contract : Permanent Hours: Full-time (we're happy to discuss flexible working arrangements) Location: Stratford, London Office-based with high flexibility (typically 2 days per week in the office) Closing date: 7 July 2026 at 23:59 Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone determined, someone like you. We have an exciting opportunity for a Head of Data Operations and Governance to join us. In this newly created role, you'll lead the Cancer Research UK org-wide data capability, building a vision on how we use data as a trusted, high-quality asset. You'll spearhead improvements in data quality across critical datasets, whilst embedding clear data ownership and stewardship, making data more accessible, findable and reusable to support better decision-making and innovation. This will enable us to drive value across the organisation through improved performance, operational effectiveness and audience centric customer journeys. In a supportive working environment, you'll discover something new every day, whether it's a new connection, a new method of engagement or a talent you never knew you had. You'll also be surrounded by people who are as dedicated to beating cancer as you are. What will be some of the main responsibilities? Lead the development and implementation of a data quality framework across CRUK's critical datasets to ensure data is accurate, consistent, and fit for purpose across all priority operational and analytical use cases. Define and govern enterprise data standards and integration guardrails to ensure consistency and scalability across CRUK's data and technology ecosystem, including MarTech platforms enabling audience engagement Drive adoption of automation and AI-enabled approaches to proactively detect, diagnose, and resolve data quality issues at scale. Establish and embed a data ownership and stewardship model across the organisation to ensure clear accountability for the quality, integrity, and compliant management of data assets. Develop and maintain a Business Information Model (BIM) that defines CRUK's core data entities, their relationships, and agreed definitions, providing the semantic foundation for data discovery and catalogue metadata. Own data discovery and data observability capabilities (excluding data engineering pipeline build), ensuring CRUK's data assets are visible, understood, monitored for quality and health, findable and reusable across the organisation. Ensure data protection requirements are built into data systems, processes, and projects from the outset, working in close partnership with the Data Privacy team to embed privacy-by-design principles. Design and build the team structure, roles, and operating model within Data Operations and Governance to create a high-performing function, whilst providing clear direction and leadership. What skills are we looking for? Significant experience leading data governance, data quality, or data operations functions in a complex organisation. Relevant experience designing and implementing data quality frameworks, data catalogues, or master data management programmes at scale. Experience establishing data ownership and stewardship models, including engaging senior stakeholders to take on accountability for data assets. Strong working knowledge of UK GDPR, the Data Protection Act 2018, and the practical application of privacy-by-design principles. Experience managing and developing multidisciplinary data teams, including optimising organisational design to meet evolving organisational needs. Ability to translate complex data governance concepts into accessible language and practical action for non-specialist audiences and executive stakeholders. Strong analytical and problem-solving skills, with the ability to diagnose root causes of data quality issues and design sustainable remediation approaches, working with others across the organisation. Collaborative working style with the ability to influence both technical and non-technical stakeholders without direct authority across a large, mission-driven organisation. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively. For more information on this career opportunity please visit our website or contact us at . For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, Twitter and YouTube.
Head of Finance Enfield, North London (Hybrid) Permanent Full Time 60,000 - 75,000 plus Benefits A growing and ambitious organisation within the education sector is seeking an experienced and strategic Head of Finance to lead and develop its central finance function. Reporting directly to the Executive team, this is a senior leadership appointment with broad responsibility across financial strategy, governance, operational delivery and long-term planning. This opportunity would suit a qualified finance professional who combines commercial awareness with strong financial stewardship and enjoys working in a complex, multi-site environment. The Opportunity As Head of Finance, you will provide strategic leadership across all financial activity, ensuring strong governance, effective controls and sustainable financial performance across the organisation. Working closely with the executive team and Board, you will shape financial strategy while leading day-to-day finance operations and supporting future growth. Responsibilities will include: Leading and developing the organisation's finance function and team Driving long-term financial planning, budgeting and forecasting Ensuring robust financial governance, compliance and risk management Delivering annual accounts, statutory returns and audit requirements Producing meaningful financial reporting and insight for senior stakeholders and Board reporting Managing financial controls, systems and process improvement initiatives Overseeing payroll, pensions, banking and treasury activities Supporting procurement activity and identifying value and efficiency opportunities Developing KPIs and performance measures to support strategic objectives Supporting organisational growth and integration activity across multiple sites About You You will be a fully qualified accountant (ICAEW, ACCA, CIMA or CIPFA) with senior finance leadership experience gained within a complex organisation. You will also demonstrate: Strong financial management and governance expertise Experience leading budgeting, forecasting and financial planning cycles The ability to interpret financial information and influence decision-making Experience presenting to senior leadership teams and Boards Excellent leadership and stakeholder management capability Strong analytical and problem-solving skills Experience improving systems, controls and operational processes Education sector experience and understanding of academy or public-sector finance environments is essential Knowledge of PS Financials or similar finance systems would be advantageous Why Apply? This is an opportunity to join an organisation at an exciting stage of growth and development, offering genuine strategic influence and visibility across the leadership team. The organisation promotes collaboration, wellbeing and professional development and offers an environment where people are empowered to make a lasting impact. This appointment is subject to safeguarding checks including Enhanced DBS clearance and pre-employment screening. Applications are welcomed from all backgrounds. AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Jun 25, 2026
Full time
Head of Finance Enfield, North London (Hybrid) Permanent Full Time 60,000 - 75,000 plus Benefits A growing and ambitious organisation within the education sector is seeking an experienced and strategic Head of Finance to lead and develop its central finance function. Reporting directly to the Executive team, this is a senior leadership appointment with broad responsibility across financial strategy, governance, operational delivery and long-term planning. This opportunity would suit a qualified finance professional who combines commercial awareness with strong financial stewardship and enjoys working in a complex, multi-site environment. The Opportunity As Head of Finance, you will provide strategic leadership across all financial activity, ensuring strong governance, effective controls and sustainable financial performance across the organisation. Working closely with the executive team and Board, you will shape financial strategy while leading day-to-day finance operations and supporting future growth. Responsibilities will include: Leading and developing the organisation's finance function and team Driving long-term financial planning, budgeting and forecasting Ensuring robust financial governance, compliance and risk management Delivering annual accounts, statutory returns and audit requirements Producing meaningful financial reporting and insight for senior stakeholders and Board reporting Managing financial controls, systems and process improvement initiatives Overseeing payroll, pensions, banking and treasury activities Supporting procurement activity and identifying value and efficiency opportunities Developing KPIs and performance measures to support strategic objectives Supporting organisational growth and integration activity across multiple sites About You You will be a fully qualified accountant (ICAEW, ACCA, CIMA or CIPFA) with senior finance leadership experience gained within a complex organisation. You will also demonstrate: Strong financial management and governance expertise Experience leading budgeting, forecasting and financial planning cycles The ability to interpret financial information and influence decision-making Experience presenting to senior leadership teams and Boards Excellent leadership and stakeholder management capability Strong analytical and problem-solving skills Experience improving systems, controls and operational processes Education sector experience and understanding of academy or public-sector finance environments is essential Knowledge of PS Financials or similar finance systems would be advantageous Why Apply? This is an opportunity to join an organisation at an exciting stage of growth and development, offering genuine strategic influence and visibility across the leadership team. The organisation promotes collaboration, wellbeing and professional development and offers an environment where people are empowered to make a lasting impact. This appointment is subject to safeguarding checks including Enhanced DBS clearance and pre-employment screening. Applications are welcomed from all backgrounds. AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Job Title: Chief Operating Officer Reports To: Chief Executive Officer Department/Responsibility for: Director's Group / 3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5 Location: Remote - UK (expectation of travel / attendance at meetings) Hours: Full-time - 35 hours per week (09.00 - 17.00 Monday to Friday) Purpose of the Role The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra's vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including: Operational Systems Governance Compliance Finance and Growth This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra's strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture. As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives. Key Areas of Responsibility Strategic and Executive Leadership Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability Collaboration with the Director's Group to ensure strategic alignment across the charity. The Director's Group consists of: Chief Executive Officer Chief Operating Officer Director of Fundraising, Marketing and Communications Director of Research and Support Services Provide expert advice on finance, operations, commercial performance and organisational risk Lead organisational planning, business continuity, and operational resilience Foster a culture of continuous improvement, accountability and inclusion Finance, Commercial and Sustainability Lead financial strategy, planning and performance, ensuring long-term sustainability Oversee budgeting, forecasting, cashflow and financial controls Lead and develop Cerebra's strategy for commercial income, ensuring alignment with charitable objectives Support funding growth through strong financial insight and business case development Ensure robust financial governance, audit and compliance Operations and Infrastructure Lead and strengthen operational functions including HR, IT, governance and administration Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact Oversee procurement, contracts, facilities, and organisational compliance Drive innovation and value for money across operations People and Culture Champion a positive, inclusive and high-performing organisational culture Oversee HR strategy, workforce planning and leadership development Ensure compliance with employment law and best practice Promote wellbeing, engagement and organisational effectiveness Line Management Line management responsibilities for a small team, currently comprising of 3 staff. Be responsible for the day-to-day management of the team. Complete regular supervision and team meetings. Provide effective performance management to the team. Promote a positive and inclusive team culture aligned with Cerebra's values. General Monitor and evaluate the impact the areas of work that leading on. Support collaboration across the different Cerebra teams. Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work. Uphold Cerebra's Data Protection Policy and all relevant confidentiality and safeguarding policies. Carry out any other reasonable duties in line with the needs of the team and organisation. Person Specification Criteria Essential A professional accounting qualification and a detailed understanding of financial processes and business analysis. Sound understanding of contract processes. Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function. Significant experience in leading teams (Finance/HR/IT) in a complex organisation, ideally within the charity or public sector. Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation. Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient. Experience managing and ensuring effective cost recovery in a complex and competitive funding environment. Experience managing multiple income streams (e.g. Grants, contracts including statutory funding, donations). Governance experience, including Board reporting and external bodies. Evidence of having added value in operational delivery beyond finance in a complex organisation. Proven ability to lead a team and effectively manage staff and resources from a variety of disciplines including the capacity to lead and manage change effectively, including good consultation and communication. Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders. Experience of leading an organisation through a period of significant change, transition or growth. Willing and able to travel within the UK, with occasional overnight stays. Desirable Experience working within or alongside charities, research institutions, or government bodies. Familiarity with impact measurement and evaluation frameworks. Lived experience of neurodevelopmental conditions - whether as an individual, parent, carer, sibling, or through close community involvement. Application Process: Please submit your CV and cover letter via the email application box below. Closing date: Tuesday 7th July 2026 at 11.59pm First stage interview (Virtual) - 14th and 15th July 2026 Second stage interview (in-person, London location tbc) - 22nd or 23rd July 2026
Jun 25, 2026
Full time
Job Title: Chief Operating Officer Reports To: Chief Executive Officer Department/Responsibility for: Director's Group / 3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5 Location: Remote - UK (expectation of travel / attendance at meetings) Hours: Full-time - 35 hours per week (09.00 - 17.00 Monday to Friday) Purpose of the Role The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra's vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including: Operational Systems Governance Compliance Finance and Growth This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra's strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture. As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives. Key Areas of Responsibility Strategic and Executive Leadership Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability Collaboration with the Director's Group to ensure strategic alignment across the charity. The Director's Group consists of: Chief Executive Officer Chief Operating Officer Director of Fundraising, Marketing and Communications Director of Research and Support Services Provide expert advice on finance, operations, commercial performance and organisational risk Lead organisational planning, business continuity, and operational resilience Foster a culture of continuous improvement, accountability and inclusion Finance, Commercial and Sustainability Lead financial strategy, planning and performance, ensuring long-term sustainability Oversee budgeting, forecasting, cashflow and financial controls Lead and develop Cerebra's strategy for commercial income, ensuring alignment with charitable objectives Support funding growth through strong financial insight and business case development Ensure robust financial governance, audit and compliance Operations and Infrastructure Lead and strengthen operational functions including HR, IT, governance and administration Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact Oversee procurement, contracts, facilities, and organisational compliance Drive innovation and value for money across operations People and Culture Champion a positive, inclusive and high-performing organisational culture Oversee HR strategy, workforce planning and leadership development Ensure compliance with employment law and best practice Promote wellbeing, engagement and organisational effectiveness Line Management Line management responsibilities for a small team, currently comprising of 3 staff. Be responsible for the day-to-day management of the team. Complete regular supervision and team meetings. Provide effective performance management to the team. Promote a positive and inclusive team culture aligned with Cerebra's values. General Monitor and evaluate the impact the areas of work that leading on. Support collaboration across the different Cerebra teams. Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work. Uphold Cerebra's Data Protection Policy and all relevant confidentiality and safeguarding policies. Carry out any other reasonable duties in line with the needs of the team and organisation. Person Specification Criteria Essential A professional accounting qualification and a detailed understanding of financial processes and business analysis. Sound understanding of contract processes. Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function. Significant experience in leading teams (Finance/HR/IT) in a complex organisation, ideally within the charity or public sector. Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation. Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient. Experience managing and ensuring effective cost recovery in a complex and competitive funding environment. Experience managing multiple income streams (e.g. Grants, contracts including statutory funding, donations). Governance experience, including Board reporting and external bodies. Evidence of having added value in operational delivery beyond finance in a complex organisation. Proven ability to lead a team and effectively manage staff and resources from a variety of disciplines including the capacity to lead and manage change effectively, including good consultation and communication. Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders. Experience of leading an organisation through a period of significant change, transition or growth. Willing and able to travel within the UK, with occasional overnight stays. Desirable Experience working within or alongside charities, research institutions, or government bodies. Familiarity with impact measurement and evaluation frameworks. Lived experience of neurodevelopmental conditions - whether as an individual, parent, carer, sibling, or through close community involvement. Application Process: Please submit your CV and cover letter via the email application box below. Closing date: Tuesday 7th July 2026 at 11.59pm First stage interview (Virtual) - 14th and 15th July 2026 Second stage interview (in-person, London location tbc) - 22nd or 23rd July 2026
Agricultural and Farming Jobs
Christchurch, Dorset
Estate Manager Vacancy Reference: 60885 DM This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract Can you balance heritage, property, people and commercial performance? Not all property roles are created equal. Ready for something bigger? Ever wondered what it's like to manage an estate rather than just a building? What if your next property portfolio came with 130 years of history? Company Information Our client is a prestigious private estate with a substantial and diverse property portfolio located on the South Coast. Combining heritage, commerciality, and community focus, the Estate offers a unique opportunity for an experienced property professional to make a lasting impact. About the Role Manage the day-to-day operations of a diverse property and land portfolio. Oversee maintenance programmes, repairs, and capital improvement projects. Manage external contractors, consultants, and service providers. Build and maintain strong relationships with tenants, occupiers, and stakeholders. Monitor budgets, expenditure, and service charge performance. Support the delivery of strategic estate initiatives and development opportunities. Ensure compliance with property, health & safety, environmental, and statutory requirements. Identify opportunities to enhance asset value, estate performance, and operational efficiency. Provide regular reporting, analysis, and recommendations to senior leadership. Location - Bournemouth, Dorset Salary Package - 75,000 - 85,000 basic salary depending on skills and experience About You (Essential Experience) We're looking for a commercially minded property professional who can combine strategic thinking with a hands-on approach to estate management. You will ideally have: Experience managing mixed-use property portfolios, estates, or landholdings. Strong knowledge of property management principles and industry best practice. Excellent stakeholder engagement and relationship management skills. Experience managing contractors, consultants, and projects. Strong financial and budget management capability. A proactive, solutions-focused mindset. Exceptional organisational and communication skills. Professional qualifications such as MRICS, AssocRICS, or a related property qualification would be advantageous but are not essential. What's on Offer The opportunity to manage a prestigious and historic estate with a significant presence in the local community. A varied and rewarding role spanning property, land, and estate operations. The chance to influence the long-term success and stewardship of a unique portfolio. A collaborative and supportive working environment. Competitive salary and benefits package. Bournemouth-based role offering an exceptional coastal location and quality of life. Interested? If you're looking for a role where you can make a genuine impact while managing a unique and highly regarded estate portfolio, I'd love to hear from you. How to apply - Please click on the APPLY NOW button or please send your CV to Donna Morgan - Principal Recruitment Manager. As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission. Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
Jun 24, 2026
Full time
Estate Manager Vacancy Reference: 60885 DM This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract Can you balance heritage, property, people and commercial performance? Not all property roles are created equal. Ready for something bigger? Ever wondered what it's like to manage an estate rather than just a building? What if your next property portfolio came with 130 years of history? Company Information Our client is a prestigious private estate with a substantial and diverse property portfolio located on the South Coast. Combining heritage, commerciality, and community focus, the Estate offers a unique opportunity for an experienced property professional to make a lasting impact. About the Role Manage the day-to-day operations of a diverse property and land portfolio. Oversee maintenance programmes, repairs, and capital improvement projects. Manage external contractors, consultants, and service providers. Build and maintain strong relationships with tenants, occupiers, and stakeholders. Monitor budgets, expenditure, and service charge performance. Support the delivery of strategic estate initiatives and development opportunities. Ensure compliance with property, health & safety, environmental, and statutory requirements. Identify opportunities to enhance asset value, estate performance, and operational efficiency. Provide regular reporting, analysis, and recommendations to senior leadership. Location - Bournemouth, Dorset Salary Package - 75,000 - 85,000 basic salary depending on skills and experience About You (Essential Experience) We're looking for a commercially minded property professional who can combine strategic thinking with a hands-on approach to estate management. You will ideally have: Experience managing mixed-use property portfolios, estates, or landholdings. Strong knowledge of property management principles and industry best practice. Excellent stakeholder engagement and relationship management skills. Experience managing contractors, consultants, and projects. Strong financial and budget management capability. A proactive, solutions-focused mindset. Exceptional organisational and communication skills. Professional qualifications such as MRICS, AssocRICS, or a related property qualification would be advantageous but are not essential. What's on Offer The opportunity to manage a prestigious and historic estate with a significant presence in the local community. A varied and rewarding role spanning property, land, and estate operations. The chance to influence the long-term success and stewardship of a unique portfolio. A collaborative and supportive working environment. Competitive salary and benefits package. Bournemouth-based role offering an exceptional coastal location and quality of life. Interested? If you're looking for a role where you can make a genuine impact while managing a unique and highly regarded estate portfolio, I'd love to hear from you. How to apply - Please click on the APPLY NOW button or please send your CV to Donna Morgan - Principal Recruitment Manager. As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission. Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
Warm Welcome Fundraising Assistant Location: Fully remote with flexible working arrangements Salary: £26,000 per year FTE, dependent on experience Contract: We are open to this role beingpart time (0.6 or 0.8 FTE) or full time. We offer fully flexible working. Closing date for applications: 19th October 2025, 11:59pm. Please note, both a CV and a cover letter must be submitted for applications to be considered. Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role. First interviews: w/c 20th October 2025 Start Date ASAP this is a new post. About the Warm Welcome Campaign Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. We resource, connect and champion a network of over 5,400 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. We re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting. We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives. It s an important moment for us in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our our 100% Pledge Campaign and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners. On a path of growth, we are looking to build on the exciting opportunities already developed as well as continuing to explore potential. The team are currently working on a new fundraising strategy and are looking for another team member to join us as we look to our future together. The Opportunity This is an exciting opportunity for an organised and proactive individual to join a small, friendly, and dynamic team in a varied role. If you are looking to build your fundraising experience, develop new skills across multiple fundraising areas, and have your work make a tangible impact on people s lives, this could be the perfect role for you. You will work closely with the two Fundraising Managers (one focused on Trusts and Foundations and the other Corporate Partnerships) and the Development Director to support corporate, trust, foundation, and individual fundraising efforts. The role offers the opportunity to contribute across a broad range of fundraising activities and, depending on your interests and experience, take ownership of key tasks and projects. Joining during a time of growth and strategic development, you will have the chance to be part of the implementation of a new Fundraising Strategy. This is a fantastic opportunity to gain valuable experience in donor stewardship, event coordination, individual giving campaigns, and data management, all while contributing to the success of the Warm Welcome Campaign. In the role you will: Assist the team across the fundraising function supporting corporate, trust, foundation, community and individual fundraising activities. Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders. Demonstrate strong organisational skills and reliability, maintaining systems for data management and accurate records of fundraising activities and donor interactions. Liaise professionally with Warm Welcome Spaces, funders and supporters, acting as a warm and approachable communicator. Confidently use and manage our CRM system (Copper) to track donor data and fundraising activities. Support basic marketing efforts, including creating quality written content such as emails and social media updates, as needed. Securely store and organize documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR and good fundraising practice. Support the logistical planning for fundraising and wider team events. Ensure deadlines are met, prioritising a varied workload and maintaining attention to detail in all tasks. Take initiative to explore new areas of fundraising and contribute to innovation. Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work. Essential Skills and Experience Strong organisational and administrative skills with a track record of managing multiple tasks and meeting deadlines. Experience in using CRM systems (e.g. Copper) and proficiency in Microsoft Office and Google Suite. Good written and verbal communication skills, with the ability to liaise professionally with diverse stakeholders. A reliable team player who can prioritise work effectively and manage tasks under pressure. Good numeracy skills and the ability to work on simple budgets. Desirable Skills and Experience Experience in fundraising or donor management within a charity or nonprofit organisation. Knowledge of data protection and GDPR compliance for handling donor information. Basic marketing skills, including experience with digital content creation and donor engagement. A proactive learner with a passion for exploring new areas of fundraising and personal growth. An interest in supporting community-focused initiatives like the Warm Welcome Campaign. Competencies and behaviours in our team The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are: Committed to the power of relationships to facilitate social change Collaborative, inclusive, ambitious, aligning with our core values Self-starters with high levels of commitment, energy and motivation Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context Calm under pressure, and can adapt quickly in a fast-paced environment Willing to pitch in to help other team members if needed Organised with effective time management skills. Working arrangements Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. This role is remote, full-time, with flexible working arrangements All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation s programmes, operations or people. You will need to have the right to work in the UK. Supporting your application If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us. We d be very happy to answer any specific questions relating to this role - please email us with Query for Fundraising Assistant role in the email subject line and we ll get back to you as soon as we can. Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. For more information, visit our website or find us on X To apply, please send us a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 19th October 2025. Please use Application for Fundraising Assistant role in the email subject line.
Oct 06, 2025
Full time
Warm Welcome Fundraising Assistant Location: Fully remote with flexible working arrangements Salary: £26,000 per year FTE, dependent on experience Contract: We are open to this role beingpart time (0.6 or 0.8 FTE) or full time. We offer fully flexible working. Closing date for applications: 19th October 2025, 11:59pm. Please note, both a CV and a cover letter must be submitted for applications to be considered. Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role. First interviews: w/c 20th October 2025 Start Date ASAP this is a new post. About the Warm Welcome Campaign Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. We resource, connect and champion a network of over 5,400 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. We re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting. We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives. It s an important moment for us in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our our 100% Pledge Campaign and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners. On a path of growth, we are looking to build on the exciting opportunities already developed as well as continuing to explore potential. The team are currently working on a new fundraising strategy and are looking for another team member to join us as we look to our future together. The Opportunity This is an exciting opportunity for an organised and proactive individual to join a small, friendly, and dynamic team in a varied role. If you are looking to build your fundraising experience, develop new skills across multiple fundraising areas, and have your work make a tangible impact on people s lives, this could be the perfect role for you. You will work closely with the two Fundraising Managers (one focused on Trusts and Foundations and the other Corporate Partnerships) and the Development Director to support corporate, trust, foundation, and individual fundraising efforts. The role offers the opportunity to contribute across a broad range of fundraising activities and, depending on your interests and experience, take ownership of key tasks and projects. Joining during a time of growth and strategic development, you will have the chance to be part of the implementation of a new Fundraising Strategy. This is a fantastic opportunity to gain valuable experience in donor stewardship, event coordination, individual giving campaigns, and data management, all while contributing to the success of the Warm Welcome Campaign. In the role you will: Assist the team across the fundraising function supporting corporate, trust, foundation, community and individual fundraising activities. Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders. Demonstrate strong organisational skills and reliability, maintaining systems for data management and accurate records of fundraising activities and donor interactions. Liaise professionally with Warm Welcome Spaces, funders and supporters, acting as a warm and approachable communicator. Confidently use and manage our CRM system (Copper) to track donor data and fundraising activities. Support basic marketing efforts, including creating quality written content such as emails and social media updates, as needed. Securely store and organize documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR and good fundraising practice. Support the logistical planning for fundraising and wider team events. Ensure deadlines are met, prioritising a varied workload and maintaining attention to detail in all tasks. Take initiative to explore new areas of fundraising and contribute to innovation. Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work. Essential Skills and Experience Strong organisational and administrative skills with a track record of managing multiple tasks and meeting deadlines. Experience in using CRM systems (e.g. Copper) and proficiency in Microsoft Office and Google Suite. Good written and verbal communication skills, with the ability to liaise professionally with diverse stakeholders. A reliable team player who can prioritise work effectively and manage tasks under pressure. Good numeracy skills and the ability to work on simple budgets. Desirable Skills and Experience Experience in fundraising or donor management within a charity or nonprofit organisation. Knowledge of data protection and GDPR compliance for handling donor information. Basic marketing skills, including experience with digital content creation and donor engagement. A proactive learner with a passion for exploring new areas of fundraising and personal growth. An interest in supporting community-focused initiatives like the Warm Welcome Campaign. Competencies and behaviours in our team The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are: Committed to the power of relationships to facilitate social change Collaborative, inclusive, ambitious, aligning with our core values Self-starters with high levels of commitment, energy and motivation Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context Calm under pressure, and can adapt quickly in a fast-paced environment Willing to pitch in to help other team members if needed Organised with effective time management skills. Working arrangements Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. This role is remote, full-time, with flexible working arrangements All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation s programmes, operations or people. You will need to have the right to work in the UK. Supporting your application If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us. We d be very happy to answer any specific questions relating to this role - please email us with Query for Fundraising Assistant role in the email subject line and we ll get back to you as soon as we can. Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. For more information, visit our website or find us on X To apply, please send us a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 19th October 2025. Please use Application for Fundraising Assistant role in the email subject line.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
