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Alexander Daniels is working in partnership with a well-established and highly respected financial services organisation operating across the UK. This is an excellent opportunity for an individual looking to develop their career and build long-term expertise within a supportive and collaborative financial services environment. Pension & Investment Administrator Overview: This position plays a key role in supporting financial advisers and internal teams by delivering efficient, accurate, and compliant administrative services across pensions and investment products. The successful candidate will be responsible for managing client data, processing new business, and liaising with providers to ensure a seamless client journey. Key Responsibilities Process new pension and investment business submissions, ensuring all documentation is complete, accurate, and compliant prior to submission Maintain and update client records on internal systems, ensuring data accuracy at all times Submit applications to providers via online systems and postal methods where necessary Proactively monitor and chase providers to obtain timely updates on applications and ongoing cases Keep advisers and clients informed on case progress and workflow status Prepare client documentation, including post-sale correspondence and plan schedules Operational & Administrative Duties Manage and prioritise workload effectively to meet deadlines and service standards Maintain workflow activity and task management within back-office systems Ensure all client documentation is appropriately stored and archived within internal document management systems Obtain and follow up on client authorities with providers and third parties Support the production of client reports, including valuations and cost/charges statements for review meetings Assist with ongoing service processes, including client communications and database management Compliance & Governance Ensure all activities align with regulatory standards and internal compliance frameworks Maintain a strong focus on delivering positive customer outcomes in line with FCA expectations Adhere to all internal policies, including those relating to conflicts of interest and inducements Verify that all new business files meet compliance standards before processing Team & Business Support Provide general administrative assistance to advisers and wider teams as required Respond to queries from colleagues and stakeholders in a professional and timely manner Contribute to team performance by sharing knowledge and supporting colleagues when needed Skills & Experience Required Previous experience within a financial services administration role, with exposure to pensions and investments Working knowledge of financial products such as personal pensions, group schemes, or investment products Strong IT skills, including proficiency in Microsoft Office and CRM/back-office systems Excellent organisational and time management abilities Strong communication skills, both written and verbal Ability to work accurately in a fast-paced environment Desirable: Industry qualifications (or working towards), such as financial services administration or regulatory certifications Personal Attributes Highly organised with a methodical approach to work Flexible and adaptable to changing priorities Strong attention to detail and accountability for own work Customer-focused with a collaborative mindset Committed to continuous professional development

Your new company Hays are recruiting for a permanent client services and meeting coordinator. This role is fully office based in Manchester City Centre. Your new role To deliver an exceptional, world-class client experience by supporting all aspects of client services, including reception, concierge, and the full coordination and delivery of meeting rooms and event spaces. The role ensures seamless service across all touchpoints, combining hospitality, technical support, and operational excellence. Key Responsibilities Client Experience & Front-of-HouseProvide a professional meet-and-greet service for clients and guests, both in person and virtually. Deliver a high-end, hospitality-led experience, anticipating and responding to client needs. Offer a concierge-style service, including arranging transport and local recommendations. Build strong rapport with clients, acting as a trusted and approachable point of contact. Meeting & Events Coordination Manage meeting room setups, including furniture layouts, catering arrangements, and technical requirements. Coordinate end-to-end meeting support, from booking through to completion. Act as the primary contact for key meetings and events, offering guidance and expertise. Work closely with business development and events teams to support planning and delivery. Audio-Visual & Technical Support Support the use of in-room technology, including video conferencing (e.g. Teams), presentation tools, and audio systems. Troubleshoot AV and technical issues using structured problem-solving approaches. Provide user support for Wi-Fi, printing, and presentation software, including PowerPoint enhancements. Liaise with specialist teams to escalate and resolve technical faults. Operational Coordination Collaborate with internal teams (technology, catering, facilities, maintenance) to ensure smooth service delivery. Monitor room and space utilisation, ensuring efficient use of resources. Resolve scheduling conflicts and competing demands for space and services. Maintain high standards across meeting rooms and client areas, ensuring they are fully equipped and presentable. Coordinate deliveries, ensuring prompt communication with relevant teams Administration & ComplianceManage administrative tasks including reporting, financial reconciliation, and invoicing. Maintain accurate records of bookings and service usage. Adhere to organisational policies, procedures, and service standards. Follow all health and safety regulations, including emergency and business continuity procedures. Support additional workplace duties as required. What you'll need to succeed Proven experience in a corporate reception, hospitality, or meeting room environment. Experience using booking or space management systems (e.g. Eptura/Condeco) is desirable. Strong IT proficiency, including Microsoft Office, Outlook, and AV/conferencing platforms. Excellent written and verbal communication skills, with the ability to engage at all levels. Strong interpersonal skills with the ability to build rapport quickly. Well-organised with a structured and methodical approach to work. Ability to manage multiple priorities in a fast-paced environment. Confident in resolving conflicts and handling competing demands. Comfortable working independently as well as part of a team. Proactive, adaptable, and solutions-focused mindset. Must have administrative experience within professional services What you'll get in return This role is paying 25,000, excellent benefits and a fantastic business which promotes self-development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)