We are exclusively recruiting for a unique and inspirational travel company and they are seeking a very experienced Luxury Travel Consultant to join their team. This Bespoke Tour Operator believe in a highly personalised service using their team of Travel Advisors' knowledge & personalities, to understand every individuals' travel needs whether big or small, simple or complex. In March they will be opening up a lovely, modern branch located in Cirencester so that you can create and book luxury itineraries for your clientele and offering your personal travel experience face to face and/or appointment only. If you are a confident and highly experience in worldwide reservations, who wants to be a part of a fast-growing company then this role for you! Offering a competitive basic salary circa £26500 to £28500 plus commission, incentives! JOB RESPONSIBILITES: - To create and tailor make bespoke holidays for your own customers/clientele - To create new revenue streams and sales for the business through new lead generation; you'll be experienced at sourcing leads. - Devising and managing in-person / face-to-face promotional opportunities to increase exposure of the business, such as pop-up events and showcases. - Build and maintain relationships with customers. - Assisting with the day-to-day operation of the business, including liaising with customers about changes and making necessary amendments. - Effectively performing administrative duties and follow processes accurately. - Ability to work towards individual Travel Consultant targets and team sales targets. - An ability to generate leads and managing them effectively through to conversion. - Enthusiasm and positive attitude with a commitment to contribute to the growth of the business. EXPERIENCED REQUIRED: - Minimum 4 years' experience in a travel sales role (luxury tailormade would be preferred) - Be able to travel to the lovely Cirencester 5 days a week (fully office based) - Excellent travel product knowledge with a good working knowledge of tour operator systems. - Genuine interest and first-hand experience in long-haul destinations. PACKAGE: - Salary: £26,500 to £28,500 + generous commission scheme - Days of Work: FULL TIME 5 DAYS Monday to Sunday (weekend on a fair rota basis) - Incentives: Receive any rewards, vouchers, free nights & incentives offered from tour operators or suppliers. - The successful candidate will be given opportunities to attend FAM Trips, supplier training events and rewards events when availability arise. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Katy. I can be contacted on or
Jul 02, 2026
Full time
We are exclusively recruiting for a unique and inspirational travel company and they are seeking a very experienced Luxury Travel Consultant to join their team. This Bespoke Tour Operator believe in a highly personalised service using their team of Travel Advisors' knowledge & personalities, to understand every individuals' travel needs whether big or small, simple or complex. In March they will be opening up a lovely, modern branch located in Cirencester so that you can create and book luxury itineraries for your clientele and offering your personal travel experience face to face and/or appointment only. If you are a confident and highly experience in worldwide reservations, who wants to be a part of a fast-growing company then this role for you! Offering a competitive basic salary circa £26500 to £28500 plus commission, incentives! JOB RESPONSIBILITES: - To create and tailor make bespoke holidays for your own customers/clientele - To create new revenue streams and sales for the business through new lead generation; you'll be experienced at sourcing leads. - Devising and managing in-person / face-to-face promotional opportunities to increase exposure of the business, such as pop-up events and showcases. - Build and maintain relationships with customers. - Assisting with the day-to-day operation of the business, including liaising with customers about changes and making necessary amendments. - Effectively performing administrative duties and follow processes accurately. - Ability to work towards individual Travel Consultant targets and team sales targets. - An ability to generate leads and managing them effectively through to conversion. - Enthusiasm and positive attitude with a commitment to contribute to the growth of the business. EXPERIENCED REQUIRED: - Minimum 4 years' experience in a travel sales role (luxury tailormade would be preferred) - Be able to travel to the lovely Cirencester 5 days a week (fully office based) - Excellent travel product knowledge with a good working knowledge of tour operator systems. - Genuine interest and first-hand experience in long-haul destinations. PACKAGE: - Salary: £26,500 to £28,500 + generous commission scheme - Days of Work: FULL TIME 5 DAYS Monday to Sunday (weekend on a fair rota basis) - Incentives: Receive any rewards, vouchers, free nights & incentives offered from tour operators or suppliers. - The successful candidate will be given opportunities to attend FAM Trips, supplier training events and rewards events when availability arise. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Katy. I can be contacted on or
£12.71 per hour plus uncapped bonus 35 Hours per week 8.30am to 7am 4 on 4 off shift patter Ongoing Temporary Position Office based At our iconic Bescot Headquarters Be the difference when it matters most When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in: As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what s happening What we re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through
Jun 30, 2026
Seasonal
£12.71 per hour plus uncapped bonus 35 Hours per week 8.30am to 7am 4 on 4 off shift patter Ongoing Temporary Position Office based At our iconic Bescot Headquarters Be the difference when it matters most When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in: As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what s happening What we re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus
Jun 29, 2026
Full time
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Oct 07, 2025
Full time
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Part-Time Afternoon Contact Centre Advisor Pensions Customer Service 20 hours, Mon Thursday, 1pm 5pm & Fri, 12pm 4pm Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experien click apply for full job details
Oct 06, 2025
Full time
Part-Time Afternoon Contact Centre Advisor Pensions Customer Service 20 hours, Mon Thursday, 1pm 5pm & Fri, 12pm 4pm Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experien click apply for full job details
Customer Service Advisor Pensions Contact Centre Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experience? - Full-time roles Salary: £24,000, working 37 hours per week cur click apply for full job details
Oct 05, 2025
Full time
Customer Service Advisor Pensions Contact Centre Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experience? - Full-time roles Salary: £24,000, working 37 hours per week cur click apply for full job details
Customer Service Advisor Pensions Contact Centre Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experience? - Full-time roles Salary: £24,000, working 37 hours per week cur click apply for full job details
Oct 04, 2025
Full time
Customer Service Advisor Pensions Contact Centre Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experience? - Full-time roles Salary: £24,000, working 37 hours per week cur click apply for full job details
Part-Time Afternoon Contact Centre Advisor Pensions Customer Service 20 hours, Mon Thursday, 1pm 5pm & Fri, 12pm 4pm Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experien click apply for full job details
Oct 04, 2025
Full time
Part-Time Afternoon Contact Centre Advisor Pensions Customer Service 20 hours, Mon Thursday, 1pm 5pm & Fri, 12pm 4pm Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experien click apply for full job details
Residential Management Group (RMG)
Northwich, Cheshire
RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich. As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. You'll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You'll also respond to emails and carry out administrative tasks, making this a varied and rewarding role. What will I be doing day to day? Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs. Handle emergency calls with professionalism and empathy. Accurately record all customer interactions on our system. Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action. Respond to outstanding customer queries via email when not on calls. What hours will I be working? Our Customer Service Centre operates 24/7 including weekends. You'll work 28 hours per week - 3 nights on / 3 nights off, on an 8 hour shift between 8pm and 8am. Your induction period (approx. 4 weeks) will be on day shifts, with a dedicated buddy to support you. Once training is complete, you'll move to your night shift pattern, with continued support from your buddy and Team Leader. What are we looking for from you? We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential - we value the right attitude and a willingness to learn. Ideally, you'll have: First-class customer service and admin skills Excellent listening and communication skills (written and verbal) The ability to remain calm and professional in emergency situations Confidence to carry out instructions quickly and accurately Good organisational skills and the ability to work to deadlines Working knowledge of Outlook, Excel and Word What does RMG have to offer our Contact Centre Customer Service Advisors? 27 days holiday plus Bank Holidays Free onsite parking Free onsite parking Potential to earn Bonus Fantastic reward and recognition scheme that recognizes exceptional customer service Career Development and extensive opportunities to progress Themed events are held throughout the year, fun, games and incentives galore Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives A comprehensive induction / training period - so you know you will be confident when speaking with customers Dedicated Team Leader support What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Oct 01, 2025
Full time
RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich. As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. You'll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You'll also respond to emails and carry out administrative tasks, making this a varied and rewarding role. What will I be doing day to day? Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs. Handle emergency calls with professionalism and empathy. Accurately record all customer interactions on our system. Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action. Respond to outstanding customer queries via email when not on calls. What hours will I be working? Our Customer Service Centre operates 24/7 including weekends. You'll work 28 hours per week - 3 nights on / 3 nights off, on an 8 hour shift between 8pm and 8am. Your induction period (approx. 4 weeks) will be on day shifts, with a dedicated buddy to support you. Once training is complete, you'll move to your night shift pattern, with continued support from your buddy and Team Leader. What are we looking for from you? We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential - we value the right attitude and a willingness to learn. Ideally, you'll have: First-class customer service and admin skills Excellent listening and communication skills (written and verbal) The ability to remain calm and professional in emergency situations Confidence to carry out instructions quickly and accurately Good organisational skills and the ability to work to deadlines Working knowledge of Outlook, Excel and Word What does RMG have to offer our Contact Centre Customer Service Advisors? 27 days holiday plus Bank Holidays Free onsite parking Free onsite parking Potential to earn Bonus Fantastic reward and recognition scheme that recognizes exceptional customer service Career Development and extensive opportunities to progress Themed events are held throughout the year, fun, games and incentives galore Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives A comprehensive induction / training period - so you know you will be confident when speaking with customers Dedicated Team Leader support What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON-SITE TRAINING FOR THE ROLEBrook Street Recruitment is working on behalf of our client to recruit telephone ( Merchant Support Specialists ) Customer Service Adviser's on a full time and permanent basis.As a Merchant Support Specialist - Customer Service Advisor, you will work from home and operate as the first point-of-contact for the company s clients and partners.Dealing with queries from these organisations and liaising internally with the company s other departments, you will quickly develop an in-depth knowledge of the company s products and services. Duties Taking inbound calls from clients and also dealing with teams across the business Dealing with a wide variety of queries, analysing clients payments-related issues Assisting with disputes and providing sustainable solutions Maintaining an in-depth knowledge of functionality for all systems Ensuring that a first-class customer service is provided to clients Details of role Working shift for this job is Monday to Friday between 14.00pm and 22.30pm Salary for the role will be starting on 26k per annum and there is an extra £60 per month to cover costs of working from home Other benefits of working in this role include: Paid Annual Leave All the equipment you need to work from home Bonus opportunity twice per year Employee appreciation programme Opportunities to learn, develop, and to build a career Criteria Applicants must have come from a hospitality background - this is preference from the client No job hopping - must have solid work history Applicants must be PC Literate and have strong communication skills PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY LIVING IN NORTHERN IRELAND- APPLICANTS FROM OUTSIDE OF NORTHERN IRELAND WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAININGIf interested, you can send your CV to Colleen Farquharson via the link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Oct 01, 2025
Full time
PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON-SITE TRAINING FOR THE ROLEBrook Street Recruitment is working on behalf of our client to recruit telephone ( Merchant Support Specialists ) Customer Service Adviser's on a full time and permanent basis.As a Merchant Support Specialist - Customer Service Advisor, you will work from home and operate as the first point-of-contact for the company s clients and partners.Dealing with queries from these organisations and liaising internally with the company s other departments, you will quickly develop an in-depth knowledge of the company s products and services. Duties Taking inbound calls from clients and also dealing with teams across the business Dealing with a wide variety of queries, analysing clients payments-related issues Assisting with disputes and providing sustainable solutions Maintaining an in-depth knowledge of functionality for all systems Ensuring that a first-class customer service is provided to clients Details of role Working shift for this job is Monday to Friday between 14.00pm and 22.30pm Salary for the role will be starting on 26k per annum and there is an extra £60 per month to cover costs of working from home Other benefits of working in this role include: Paid Annual Leave All the equipment you need to work from home Bonus opportunity twice per year Employee appreciation programme Opportunities to learn, develop, and to build a career Criteria Applicants must have come from a hospitality background - this is preference from the client No job hopping - must have solid work history Applicants must be PC Literate and have strong communication skills PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY LIVING IN NORTHERN IRELAND- APPLICANTS FROM OUTSIDE OF NORTHERN IRELAND WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAININGIf interested, you can send your CV to Colleen Farquharson via the link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
