118 jobs found

Surveyor Job Type: Full-time, Temp Location: Rotherham Daily Rate: £350 via PAYE We are seeking an experienced and motivated Surveyor to lead the development of a comprehensive Asset Management Strategy/Plan for the Council's property portfolio. This role offers the opportunity to work with a forward-thinking local authority and play a pivotal role in shaping the future management, utilisation, and optimisation of a diverse range of assets. Day-to-day of the role: Lead the preparation of a strategic asset management plan/strategy. Undertake condition and asset assessments across the Council's property estate to inform the strategy. Analyse property performance, utilisation, lifecycle costs, and opportunities for rationalisation. Provide professional surveying advice on both operational and non-operational assets. Assist in identifying investment priorities and efficiencies. Contribute to data collection, reporting, and stakeholder engagement. Work collaboratively with the Head of Property, Estates team, council officers, consultants, and senior leadership. Required Skills & Qualifications: Chartered Surveyor (MRICS preferred) or equivalent relevant experience. Strong knowledge of local authority asset management plans and strategies. Excellent analytical and report-writing skills. Ability to interpret asset data and provide practical recommendations. Strong stakeholder communication and project management abilities. Benefits: Opportunities for professional development and career advancement. Access to a dedicated consultant for ongoing support. Secure and easy-to-use online timesheet system. Self-service portal for managing holiday requests, payslips, and other employment documents. Inclusion in pension schemes, paid holiday schemes, and maternity benefits. To apply for this Surveyor position, please submit your CV by clicking Apply Now.

Job Title: Housekeeping Manager Location: Headcorn, Kent - Own transport required Salary: 31,200 - 33,000 dependant experience Job Type: Permanent, Full Time About us: The Big Cat Sanctuary is a remarkable conservation destination. Our mission is to protect wild cats through Conservation, Rescue, Welfare, Breeding, and Education. We offer intimate, premium guest experiences where quality takes precedence over volume, ensuring every visit is memorable. About the role: The Housekeeping Manager is a pivotal role at the heart of the guest experience at The Big Cat Sanctuary. You will set and sustain the gold standard of cleanliness, presentation, and ambience across our luxury wildlife lodges, visitor-facing spaces, and operational back-of-house areas, ensuring every environment reflects the prestige and magic of the sanctuary. You'll be the custodian of first impressions and lasting memories, leading a dedicated team with passion, precision, and genuine pride in what makes The Big Cat Sanctuary an unrivalled destination in the UK. A polished, professional appearance and an instinctive understanding of luxury guest expectations is essential. Key duties Leadership & Team Development Recruit, induct, and develop a high-performing Housekeeping team, fostering a culture of pride, ownership, and continuous improvement. Create, manage, and communicate staff rotas to ensure seamless coverage across lodges, laundry, all guest-facing areas and operational back-of-house areas. Deliver ongoing coaching and formal training, embedding consistent standards and inspiring genuine passion for exceptional service. Conduct regular performance appraisals, supporting team members to grow and excel in their roles. Lodge & Estate Presentation Oversee the preparation, turndown, and daily servicing of at least eight luxury wildlife lodges to the exacting standards befitting a 5-Star Gold-accredited property. Conduct thorough daily inspections of lodges, guest reception areas, dining spaces, heritage rooms, and all operational back-of-house facilities. Ensure presentation across the estate is immaculate at all times, proactively addressing any concerns before they reach the guest. Manage linen, soft furnishings, and amenity presentation to the highest luxury standard, coordinating laundry and housekeeping operations efficiently. Guest Experience & Relations Champion a guest-first culture within the Housekeeping team, ensuring every interaction, however brief, is warm, professional, and attentive. Respond to guest feedback and housekeeping-related queries promptly and with grace, resolving issues in line with company values and procedures. Oversee lost property procedures meticulously, logging, storing, and returning guest items with care and discretion. Operations, Compliance & Budget Management Manage the housekeeping budget with commercial acumen, controlling labour costs and procurement of cleaning supplies, linens, and amenities. Maintain accurate inventory records, anticipating demand and placing orders to avoid shortfalls. Liaise closely with the Operations team to log, prioritise, and follow up on property maintenance and repair requirements. Coordinate with the Lodges, Founders' Suite, Welcome Centre, Restaurant, Animal Rescue Centre and Staff areas to ensure housekeeping services are delivered seamlessly across all facilities. Enforce all health, safety, and sanitation protocols in full, including COSHH compliance, correct PPE usage, and chemical handling procedures, in conjunction with the H&S Officer. Ensure all team members adhere to COSHH instructions and that relevant records and risk assessments are kept up to date. Collaboration & Continuous Improvement Attend and contribute to team meetings and cross-departmental briefings, sharing insight and championing housekeeping standards. Actively participate in formal and informal training and development opportunities. Contribute ideas and initiatives that support the sanctuary's journey towards 5-Star Gold hospitality accreditation. Carry out additional duties as reasonably required in support of the wider sanctuary operation. About you: Essential Proven experience in a housekeeping management/supervisory role within a luxury hotel, lodge, or premium hospitality environment An exceptional eye for detail and a natural instinct for standards of presentation that exceed expectation Strong people leadership skills, with the ability to motivate, develop, and hold a team to account with warmth and clarity Sound knowledge of COSHH regulations, health and safety requirements, and safe chemical handling Excellent communication and interpersonal skills, confident, professional, and warm with both guests and colleagues Highly organised, self-motivated, and able to prioritise effectively within a fast-paced, seasonal environment Flexibility to work across a 7-day rota including weekends and bank holidays What we offer: 28 days paid annual leave, plus Christmas Day off as standard. Overtime or TOIL available for additional hours worked. Free access to BCS and a network of UK and European zoos and wildlife collections. Enhanced family leave. Staff discounts and a genuinely special working environment, supporting a charity with a real conservation mission. Please click on the APPLY button to send your CV and Cover Letter for this role. The Big Cat Sanctuary is an equal opportunities employer and welcomes applications from all backgrounds. Candidates with experience of; Housekeeping Manager, Executive Housekeeper, Luxury Hotel Housekeeping, Boutique Lodge Manager, Head Housekeeper, Hospitality Operations Manager, 5-Star Hospitality, Front of House Management, Estate Presentation Manager, Accommodation Services Manager, Luxury Resort Housekeeping, Housekeeping Supervisor, Hospitality Team Leader also be considered for this role.

Repairs Supervisor - Social Housing Location: South East London Salary: 45,000 per annum + Company Van & Fuel Card Job Type: Permanent, Full-Time Repairs Supervisor - Day-to-Day Repairs Repairs Supervisor - Day-to-Day Repairs A well-established Social Housing Contractor is looking to recruit an experienced Repairs Supervisor to oversee a team delivering responsive day-to-day repairs across occupied social housing properties throughout South East London. This is an excellent opportunity for a motivated supervisor with a strong repairs and maintenance background who enjoys managing operatives, ensuring high-quality workmanship, and delivering excellent customer service. Key Responsibilities Supervise and manage a team of multi-skilled operatives carrying out day-to-day responsive repairs. Allocate and monitor workloads to ensure repairs are completed within agreed KPIs and service level agreements. Carry out pre- and post-inspections to ensure work is completed to the required quality standards. Monitor productivity, quality, and performance of operatives and subcontractors. Provide technical support and guidance to tradespeople on site. Ensure all works comply with health and safety legislation, company policies, and industry standards. Build positive working relationships with residents, housing officers, and client representatives. Resolve customer queries and complaints professionally and efficiently. Identify additional works where required and raise recommendations. Ensure accurate completion of paperwork, inspection reports, and updates via handheld devices or scheduling systems. Conduct toolbox talks, performance reviews, and support the ongoing development of the team. Assist in achieving contractual KPIs relating to quality, customer satisfaction, productivity, and first-time fix rates. Candidate Requirements Previous experience as a Repairs Supervisor, Maintenance Supervisor, Voids Supervisor, or similar within the social housing or property maintenance sector. Strong knowledge of responsive maintenance and day-to-day repairs. Experience managing direct labour operatives and subcontractors. Good understanding of building maintenance, repairs, and construction processes. Ability to prioritise workloads in a fast-paced environment. Excellent communication and customer service skills. Strong IT skills with experience using repairs management systems. Full UK Driving Licence (essential). Desirable SSSTS or SMSTS qualification. Trade background (Carpentry, Plumbing, Multi-Trade, or similar). Health & Safety qualifications such as IOSH or NEBOSH. Experience working under social housing maintenance contracts. What's on Offer 45,000 basic salary Company van and fuel card Permanent, full-time position Annual leave plus bank holidays Pension scheme Ongoing training and career progression Opportunity to join a reputable Social Housing Contractor with a strong pipeline of work across London. If you have experience supervising responsive repairs within the social housing sector and are looking for your next permanent opportunity, we'd like to hear from you. Apply today for immediate consideration.

Corporate Compliance Manager (Interim) Location: Central Gosport, Hampshire Rate: £389.84 per day PAYE plus holiday allowance If the role was a permanent role, the annual salary would be in the region of £101k. Contract Type: Interim / Temporary Hours: 37 hours per week, Monday to Friday . The Opportunity An exciting opportunity has arisen for an experienced Corporate Compliance Manager to join a busy local authority team based in Gosport. This role is responsible for leading the Compliance Team and ensuring the effective management of statutory compliance activities across both social housing and corporate assets. The successful candidate will play a key role in driving compliance performance, managing specialist contractors and ensuring the safety of residents, staff and building users. Key Responsibilities Lead and manage the Compliance Team, including two Compliance Contract Leads and a Compliance Officer. Oversee and manage contracts relating to: Asbestos Management Surveys, Remedial Actions and Monitoring Electrical Inspections and Testing Fire Risk Assessments, Remedial Actions and Fire Servicing Gas Inspections, Testing and Servicing Lift Servicing and Maintenance Water Risk Assessments and Remedial Actions Drive contractor performance and maintain high levels of statutory compliance. Monitor compliance performance against agreed KPIs. Produce and present monthly compliance reports to senior stakeholders. Support the specification, procurement and mobilisation of compliance contracts. Verify contractor invoices and ensure expenditure aligns with contractual agreements. Chair and attend operational and strategic meetings as required. Build effective relationships with residents, leaseholders, councillors, contractors and internal departments. Ensure compliance records, certification and work programmes are accurately maintained through compliance management systems. About You To be successful in this role you will have: Proven experience managing multiple compliance disciplines within housing, property or local authority environments. Strong contractor management experience with a track record of improving performance. Previous experience managing compliance teams and staff. Excellent knowledge of statutory compliance regulations and associated legislation. Experience of budget management, cost control and delivering value for money. Strong analytical, reporting and presentation skills. Advanced Microsoft Office skills, particularly Excel and Word. Excellent organisational skills and attention to detail. Experience using compliance management systems would be highly advantageous. The ability to communicate effectively with stakeholders at all levels. Skills Compliance Management Contract Management Health & Safety Compliance Asbestos Compliance Fire Safety Management Gas Safety Compliance Electrical Compliance Budget Management Performance Reporting Stakeholder Management Benefits Competitive daily rate of £389.84 Opportunity to work within a respected local authority Varied and challenging compliance portfolio Leadership role with direct management responsibility Immediate impact on service delivery and resident safety . Should your application for a Corporate Compliance Manager be successful, you will be contacted shortly. Please note: The Corporate Compliance Manager job title shown above may be different to local job titles used in the client's business and issued on their contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.

Job Title: Senior Local Land Charges Officer Location: Newham Department: Planning & Development Rate: 22.79 PAYE Term - up to 6 months Are you an experienced and detail-oriented professional ready to make a difference? Our client is seeking a Senior Local Land Charges Officer to join their dynamic Local Land Charges team. This is a fantastic opportunity to ensure property search information is accurate, up-to-date, and delivered efficiently to customers! What You'll Be Doing: In this vital role, you will: Manage and organise day-to-day Local Land Charges operations Process official search applications and respond to inquiries Maintain and update the Land Charges Register and related systems Quality check search reports to ensure accuracy Provide information to customers and support personal search inquiries Monitor team performance and drive improvements in processes and systems Handle complex and technical cases independently Guide and support colleagues as needed Represent the team in meetings and working groups Step in for the manager when required What We're Looking For: Knowledge & Experience: Strong understanding of Local Land Charges and relevant legislation At least 5 years' experience in a similar role Proven experience in completing searches and managing queries Knowledge of local government pressures and service delivery Confident working with databases and business systems Skills: Excellent attention to detail and accuracy Strong written and verbal communication skills Ability to manage a busy workload and meet deadlines Problem-solving mindset with a proactive approach Good organisational and planning skills Experience improving systems or processes Personal Attributes: Customer-focused with a professional approach Collaborative and supportive team player Positive attitude with a drive to enhance services Committed to equality, diversity, and high standards of service If you're ready to take your career to the next level and contribute to an important service, we'd love to hear from you! Apply now and be part of a team dedicated to excellence! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Adecco are recruiting on behalf of the London Borough of Newham for a Contract and Compliance Officer to join the Housing Needs / Temporary Accommodation Service within the Inclusive Economy & Housing Directorate. Job Title: Contract and Compliance Officer Location: London Borough of Newham Contract Type: Temporary Working Pattern: Hybrid Rate: 21.91 per hour (PAYE) or 28.57 per hour (Umbrella) This role sits within the Assurance and Compliance team and plays a key part in ensuring that temporary accommodation provided to homeless households meets contractual, legal and safety standards. You will be responsible for managing supplier relationships, monitoring compliance, and ensuring high-quality service delivery in line with Council policies and relevant legislation. Key Responsibilities Manage contracts with suppliers providing temporary accommodation, ensuring compliance with the Temporary Accommodation Supplier Agreement Procure and assess offers of temporary accommodation through compliant routes to market Carry out pre- and post-inspections of properties, including photographic evidence and written reports Validate statutory compliance documentation (Gas Safety, Electrical Safety, EPC, Fire Risk Assessments, Legionella) Investigate complaints relating to property conditions, including damp and mould, and ensure timely resolution Work closely with managing agents to agree and monitor required works and improvements Maintain accurate records using housing systems such as Northgate and Adam Housing Contribute to reports, performance monitoring, and responses to enquiries from senior stakeholders, councillors, and the Mayor's office Support enforcement of occupancy standards and ensure appropriate action is taken where necessary Attend meetings and occasionally work outside normal hours to meet service demands About You Experience in contract management, compliance, or housing/property services Strong knowledge of housing legislation, including the Housing Act 1996, Building Safety Act, and health & safety regulations Experience conducting property inspections and identifying defects, including damp and mould issues Understanding of working with vulnerable residents within a housing needs environment Proven ability to manage supplier relationships and work within a contract compliance framework Strong analytical skills with experience producing reports and interpreting data Excellent communication skills with the ability to engage effectively with stakeholders at all levels Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment Proficient in IT systems and case management databases If you have the skills and experience to ensure high standards in temporary accommodation and are looking for your next opportunity, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Visiting Officer - Local Authority Surrey based 5 days a week Are you an experienced Housing professional with a strong background in tenancy auditing and property safety compliance? We're working with a proactive Local Authority in Surrey looking for a Visiting Officer to support their Housing Management team. This is a hands-on, field-based role focused on ensuring properties are safe, compliant, and tenancies are being managed effectively. Key Responsibilities: Carrying out tenancy audits and property visits across the borough Completing PCFRA's (Person-Centred Fire Risk Assessments) Undertaking and reviewing PEEPs (Personal Emergency Evacuation Plans) Identifying safeguarding concerns and escalating where appropriate Ensuring tenants are complying with tenancy agreements Providing accurate reporting and maintaining up-to-date case records Supporting wider housing management functions as required What We're Looking For: Proven experience in social housing / local authority housing services Strong background in tenancy audits, PEEPs and fire safety compliance Confidence working independently in a customer-facing, field-based role Full UK driving licence and access to a vehicle Why Apply? Immediate start with a supportive and experienced team Opportunity to make a tangible impact on tenant safety and compliance Flexible, field-based working If this role sounds like a good fit, apply today or drop me a message to find out more.

Join a growing social housing provider in Wales as a Fire Safety Team Leader, leading a dedicated fire safety team across a diverse portfolio of residential and commercial properties. This is an excellent opportunity to join an organisation that is investing in compliance and resident safety following a major merger, while benefiting from a flexible SMART working arrangement. You'll be joining during an exciting period of growth and change, leading an established team to deliver high standards of fire safety compliance across a varied property portfolio including domestic housing, commercial units and complex buildings. I'd love to see CVs from anyone who has worked as a Fire Safety Team Leader, Fire Safety Manager, Fire Risk Assessor, Fire Safety Officer, Fire Compliance Manager, or in a similar related role. As a Fire Safety Team Leader, you will be: Leading a team of Fire Safety Technicians and Fire Safety Electrical Engineers Managing fire safety compliance across domestic and commercial properties Overseeing fire risk assessment programmes and ensuring remedial actions are completed within statutory timescales Coordinating contractors and managing fire safety projects Carrying out site inspections and maintaining compliance records Supporting the Fire Safety Manager and deputising when required Driving continuous improvement across fire safety processes and procedures I'd love to speak to anyone who has: A relevant fire safety qualification such as NEBOSH Fire, Level 4 Certificate in Fire Risk Assessment Previous experience managing fire safety compliance within social housing or a similar property environment A strong understanding of the Regulatory Reform (Fire Safety) Order 2005 Experience reviewing Fire Risk Assessments and managing remedial actions A full UK driving licence and access to a vehicle for business travel The Fire Safety Team Leader role is offering the following benefits: 45,000 - 46,500 salary SMART hybrid working with a mix of home, office and site-based working Enhanced annual leave starting at 25 days plus bank holidays, increasing with service Excellent pension scheme with generous employer contributions Private medical insurance options Electric vehicle scheme Cycle to Work scheme Health cash plan Women's health support Professional membership support Enhanced maternity, paternity and adoption benefits Excellent work-life balance with flexible working arrangements Excellent long-term career progression opportunities If this Fire Safety Team Leader role sounds like something you'd be interested in, apply now or contact Lexie on (phone number removed) .

At MSV Housing we re committed to making sure our customers have safe, well-managed homes and thriving neighbourhoods, and our Neighbourhood Officers are key to making this happen. We are looking to recruit an experienced housing professional or an enthusiastic individual with fantastic customer service and problem-solving skills to join our established team. Reporting to our Neighbourhood Manager, our Neighbourhood Officers provide a high-quality, customer-focused housing management service, covering tenancy, property, and estate management across the inner Greater Manchester area predominately in Moss Side, Hulme and Fallowfield. This role takes a proactive, holistic approach to managing homes and neighbourhoods, ensuring services are efficient, responsive, and cost-effective while identifying and mitigating risks. You will act as a visible local presence, working collaboratively with customers, colleagues, and partners to resolve issues, deliver the Neighbourhood Strategy, meet regulatory standards, and maximise rental income performance. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Neighbourhood Officers do: Deliver a high-quality housing management service across tenancy, property, and neighbourhood management, ensuring compliance with legislation, policies, and standards. Manage a defined patch of properties, building a strong understanding of customers and homes to identify risks, support tenancy sustainment, and maintain safe, well-managed communities. Lead on income management, including high-level arrears cases, legal action, court attendance, and eviction processes in line with policy. Carry out regular property inspections, tenancy visits, and estate checks, addressing issues, safeguarding customers, and working with internal teams and partners, including ASB services, to resolve community concerns. Work collaboratively to improve customer outcomes, minimise voids, deliver neighbourhood strategies, and support community engagement while maintaining excellent customer service standards. What we are looking for; A good standard of education (minimum 5 GCSEs or equivalent, including Maths and English) Experience of working within a team and meeting deadlines in a fast-paced environment Strong customer service skills with a commitment to delivering high-quality outcomes Proven ability to manage and prioritise a demanding workload effectively Excellent communication, interpersonal and problem-solving skills A proactive, self-motivated approach with the ability to work under pressure Strong IT skills, including proficiency in Microsoft Office packages A full UK driving licence and willingness to travel across the Northwest This is an excellent opportunity for someone who is passionate about delivering great services and making a positive difference to communities We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Ryan Heywood, Neighbourhood Team Leader - (url removed) Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better under

Candidates must be suitably experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts and the conduct of social care and public health commissioning activity. Part of the role will be the covering of a heavy caseload of such matters in order to cover a period of long term absence and as such, applicants need to have the ability to start such work immediately and complete cases to challenging timescales Senior Commerial Lawyer To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local authorities. To manage and develop lawyers and other fee earners. To support the head of law and legal management team in the management of the service. Main Areas of Responsibility: To undertake a full caseload of complex and often sensitive legal matters within one or more specialisms of the team and dealing with complex and sensitive matters To provide proactive and solution focussed advice that supports the delivery of the council's priorities and policies To manage and develop lawyers and / or other team members within your team ensuring the delivery of high quality and cost-effective legal services To be able to advise on legal matters relevant to public and local government law including on executive and committee decision-making, information governance and public law challenges To advise members and formal member level bodies including Cabinet, Council, committees and overview and scrutiny in respect of the team's specialism and as required by the City Director and / or their Deputy Director To support the City Director of Law & Governance in their role as monitoring officer and in promoting the Nolan Principles in the council and escalating matters as appropriate To externally commission legal work for the Council where required, ensuring value for money and high-quality advice and representation is received To ensure the service, teams and the wider Council is aware of the current and future law and practice affecting the authority To participate in the delivery of projects and programmes in the Legal Service and / or corporately To support the Head of Law with the development of legal procedures and policies To support the Head of Law in the delivery of value for money and income generation in the work of the team To have responsibility to authorise payments from an agreed expenditure budget To deputise for the Head of Law in their absence or as requested To manage lawyers and team members ensuring their performance management and development The job holder will embed diversity and inclusion into the team and Council's working promoting non-discriminatory practices and challenging discriminatory practices at all times To ensure compliance with statutory duties and corporate policies and standards and ensure within team, raising non-compliance including but not limited to health and safety, information governance, financial and procurement regulations This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline the main areas of responsibility at the time of writing. To carry out other tasks as may reasonably be required Supervision and Management Responsibility: Ensuring activities are planned to include meaningful one to one conversations, quality annual appraisals and regular workforce planning and development Manages performance and behavioural issues effectively Budget and Financial Responsibility: Being fully accountable for managing the council's resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Monitor financial performance and deliver within budget Monitor financial performance, deliver within budget and seek savings and efficiencies by exploring opportunities to draw funding where appropriate Set, monitor, and remain within budget whilst challenging the team to deliver increased efficiencies Explores different options for funding and income generation Social Value Responsibility: Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities Physical Demands of the Job: The post holder will be required to use a computer screen and sit at a desk for prolonged periods of time Corporate Responsibility: Contribute to the delivery of the Council Plan Delivering and promoting excellent customer service, externally and internally Commitment to customer excellence by dealing with customer feedback, including complaints, and learning from feedback in the drive for continuous improvement Making the council a great place to work, living the council's values, actively engaging in regular communications including team meetings, undertaking training as required and being responsible for managing own performance Develop the Council's commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken To ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the Council's safety plan Competency Framework: We operate a competency framework, a set of core behaviours which define how we are expected to approach our work, how we perform in certain situations and how we treat each other. Each competency details the standards of behaviours and skills required by all staff and this in turn supports delivery of our aim and our council plans linking them together with our values. The post holder will be required to demonstrate the ability to perform at the following competency level: Level 2. The competency framework can be found here. Person Specification Assessment methods used: I = Interview, P = Presentation, A = Application, E = Exercise, T = Test, AC = Assessment Centre Qualification and training Essential Qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England & Wales) (A) Must be authorised to conduct litigation under the Legal Services Act 2007 (A) Expert knowledge and understanding of the law and procedure relating to the relevant area of specialism (A/I) Desirable An understanding of public law as it applies to local authorities, including decision making and governance Management training relevant to the seniority and nature of the role Experience Essential Experience of providing complex and specialist legal advice to a local authority or similar organisation (A/I) Experience of the supervision of staff (A/I) Experience of building and maintaining positive relationships with clients (internal and external) and delivering their needs (A/I) To provide legal advice in the team's specialism, including advising and representing the Council in internal and external forums (A/I) To provide risk based and solution focussed advice to clients (I) To work under pressure and with minimal supervision (A/I) To support the delivery and cost effectiveness of legal services through continuous improvement (I) To be able to manage and motivate team members (A/I) A skilled communicator to a range of audiences in writing and verbally (A/I) Desirable Experience of working on projects To work collaboratively at all levels and in a non-hierarchical way To have an understanding of working in a political environment To promote and advance diversity and inclusion and challenge inequality in the service and Council To support the work of the monitoring officer Commitment Essential Experience of working on projects (A/I) To work collaboratively at all levels and in a non-hierarchical way (I) To have an understanding of working in a political environment (I) To promote and advance diversity and inclusion and challenge inequality in the service and Council (A/I) To support the work of the monitoring officer (I) Must be qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England and Wales) and authorised to conduct litigation under the Legal Services Act 2007. Must be experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts, and the conduct of social care and public health commissioning activity.

We are seeking an experienced Quality Assurance and Standards Officer to support a key housing compliance and rent review programme, alongside wider housing rents, income and valuation responsibilities. For the initial 3 months, the successful candidate will lead a project to: Reconcile Affordable Rent agreements and confirm GLA approvals. Review and rationalise service charges on Affordable Rent properties. Investigate and correct London Affordable Rent (LAR) properties charged above prescribed rates. Review rents across the portfolio, identify any overcharges and implement appropriate refund processes. Undertake a valuation rationalisation exercise across approximately 7,500 properties ahead of rent convergence modelling. The ideal candidate will have substantial experience in social housing rents, rent compliance, service charges, housing finance and property valuations, with strong analytical and data management skills. This is an excellent opportunity to lead a high-profile project with significant impact across a large housing portfolio.

The Asset Officer will play a key role in managing and maintaining property-related assets to ensure operational efficiency and compliance. This position requires a proactive approach to overseeing property data, budgets, and asset performance. Client Details This opportunity is with a medium-sized organisation in the property industry, known for its commitment to delivering high-quality services. The company values precision and efficiency in its operations and offers a stable working environment. Description Manage and maintain asset registers for property portfolios. Monitor and report on the performance of property-related assets. Ensure compliance with all relevant property regulations and standards. Assist in the preparation of budgets and forecasts for asset management. Collaborate with internal teams to support property maintenance and improvement plans. Analyse asset data to identify opportunities for cost savings and efficiency improvements. Provide regular updates to senior management on asset performance and key metrics. Support the implementation of asset management strategies and policies. Profile A successful Asset Officer should have: Experience in the property industry or a related field. Strong analytical and organisational skills. Knowledge of property regulations and compliance requirements. Proficiency in managing and interpreting asset data. Ability to collaborate effectively with cross-functional teams. A proactive mindset with attention to detail. Job Offer Competitive salary ranging from 32,130 to 39,270. Permanent position offering stability and career progression. Opportunity to work in the property industry in Coalville. Supportive company culture focused on operational excellence. Chance to make a meaningful impact in asset management. If this sounds like the right opportunity for you, we encourage you to apply and take the next step in your career.

Housing Support Officer (HSO) Location: Grantham Salary: 29,120 per annum Hours: 40 hours per week About the Role We are seeking a motivated and compassionate Housing Support Officer to support residents in supported accommodation. You will help individuals sustain their tenancies, build independence, and access essential services, while ensuring properties are safe and well managed. A full UK driving licence and access to a vehicle is essential. Key Responsibilities Provide one-to-one, face-to-face support to residents, including budgeting, benefits, and daily living skills Carry out regular reviews, risk assessments, and support planning Deliver crisis intervention and respond to safeguarding concerns Support access to external services such as healthcare, employment, and training Conduct property inspections and report maintenance or safety issues Assist with tenant move-ins, inductions, and void management Maintain accurate records and respond to tenancy issues or low-level ASB Ensure compliance with safeguarding, housing legislation, and service standards What We're Looking For Experience in supported housing or working with vulnerable adults Knowledge of housing, benefits, and safeguarding Strong communication and organisation skills Ability to manage a caseload effectively Enhanced DBS (or willingness to obtain) Full UK driving licence and access to a vehicle Desirable: Level 3 qualification in Health & Social Care or Housing Experience in homelessness or support services Apply Now Join a service that makes a meaningful difference in people's lives every day.

To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local authorities. To manage and develop lawyers and other fee earners. To support the head of law and legal management team in the management of the service. Directly Responsible For: Lawyers and other team members Trainee Lawyers allocated to the team Directly Responsible To: Head of Law Main Areas of Responsibility: To undertake a full caseload of complex and often sensitive legal matters within one or more specialisms of the team and dealing with complex and sensitive matters To provide proactive and solution focussed advice that supports the delivery of the council's priorities and policies To manage and develop lawyers and / or other team members within your team ensuring the delivery of high quality and cost-effective legal services To be able to advise on legal matters relevant to public and local government law including on executive and committee decision-making, information governance and public law challenges To advise members and formal member level bodies including Cabinet, Council, committees and overview and scrutiny in respect of the team's specialism and as required by the City Director and / or their Deputy Director To support the City Director of Law & Governance in their role as monitoring officer and in promoting the Nolan Principles in the council and escalating matters as appropriate To externally commission legal work for the Council where required, ensuring value for money and high-quality advice and representation is received To ensure the service, teams and the wider Council is aware of the current and future law and practice affecting the authority To participate in the delivery of projects and programmes in the Legal Service and / or corporately To support the Head of Law with the development of legal procedures and policies To support the Head of Law in the delivery of value for money and income generation in the work of the team To have responsibility to authorise payments from an agreed expenditure budget To deputise for the Head of Law in their absence or as requested To manage lawyers and team members ensuring their performance management and development The job holder will embed diversity and inclusion into the team and Council's working promoting non-discriminatory practices and challenging discriminatory practices at all times To ensure compliance with statutory duties and corporate policies and standards and ensure within team, raising non-compliance including but not limited to health and safety, information governance, financial and procurement regulations. Full Time 35 hours per week; 1 day onsite and 4 days WFH

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)

Technical Support Officer Hourly rate: 15.31 Location: Crossgate House Redditch B98 7SN- office based Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor Responsibilities will include: Taking calls, arranging appointments and liaising with customers suppliers and contractors Updating the property management system Updating compliance and asset spreadsheets Issuing and monitoring programmes of works Booking supervisor inspections, chasing no access and compliance due dates and certification Raising jobs, closing jobs and covering phones for gas servicing during team annual leave. Raising purchase orders and processng invoices The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous. For more information or to process your application, please apply now!

We're looking for an organised and proactive Compliance Officer to join our Building & Customer Safety team. This is an exciting opportunity to support the delivery of property compliance services, helping to ensure homes meet all relevant safety and regulatory standards. Working closely with a Contracts Manager, you'll coordinate inspections, manage compliance records, liaise with contractors and customers, and support the smooth delivery of essential compliance programmes. What You'll Be Doing Support property compliance activities, including gas, asbestos, fire safety and water hygiene. Coordinate inspections and customer appointments. Raise and monitor repair orders and compliance works. Maintain accurate records, databases and contractor documentation. Manage no-access cases and support compliance reporting. Build strong working relationships with contractors and internal teams. Carry out post-inspections to ensure work meets required standards. What We're Looking For You'll be organised, customer-focused and able to manage multiple priorities with excellent attention to detail. You'll have: Strong administrative and IT skills. Excellent communication and customer service skills. Experience maintaining accurate records and managing workloads. The ability to work independently and use your initiative. Desirable: Experience within social housing or property compliance. Knowledge of landlord compliance. Experience with repairs or scheduling systems. Qualifications A good standard of education, including GCSE (or equivalent) Maths and English.

Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield