1633 jobs found

Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Job Title: Accounts and Audit Senior Location: Luton Package: Up to £55,000 , hybrid and flexible working, progression routes, and more Working Hours: Monday - Friday, 9am-5pm A fantastic opportunity has arisen for an Accounts and Audit Senior to join a highly regarded, multi-faceted Accountancy Practice in Luton click apply for full job details

A pivotal finance leadership role within a complex, multi-site UK business undergoing transformation Our client is a significant UK-based FMCG organisation operating within a multi-site, operationally driven environment. With revenue of over £100m, the business plays a key role within its sector and supplies major UK customers across a well-established and essential industry. Following a period of restructuring and strategic investment, the organisation is focused on improving operational performance, strengthening financial discipline and delivering sustainable profitability. As the business enters a crucial stage in this journey, they are seeking to appoint a Finance Director on a fixed term contract, with potential to move into a permanent role. This represents a key leadership role at an important point in the company s evolution, where strong financial leadership, commercial insight and operational focus will underpin the next phase of performance and growth. The Role Reporting directly to the CEO, the Finance Director will play a central role in supporting the leadership team, lenders and wider business to drive performance, cash generation and strategic execution. The role will combine strategic input with hands-on delivery across a fast-paced, seasonal and operationally complex environment, leading a n established team across finance, HR and payroll. Key responsibilities will include: Acting as a key commercial and strategic partner to the CEO, Board and senior leadership team Supporting the delivery of the business transformation and growth strategy Providing robust financial insight, challenge and decision support Leading financial input into refinancing, investment and strategic initiatives Managing relationships with lenders and overseeing covenant compliance and reporting Driving improvements in financial control, reporting and governance frameworks Leading budgeting, forecasting and long-term planning processes Strengthening working capital management, liquidity and cash-flow forecasting Overseeing statutory reporting, audit and tax compliance Supporting capital investment decisions and infrastructure development Building capability within the finance function and developing a high-performing team This is a hands-on role requiring both strong technical leadership and the ability to operate effectively at both operational and strategic levels. The Person We are seeking a commercially focused and operationally strong Finance Director, capable of leading within a complex, multi-site environment and driving meaningful business improvement. You will bring: Proven experience as a Finance Director or senior finance leader within a complex, multi-site business Strong commercial acumen with the ability to influence and support decision-making Experience within FMCG, food production, agriculture, or fresh produce A track record of working in transformation, turnaround or performance improvement situations Strong treasury experience, including refinancing, banking relationships and cash management Expertise in financial planning, reporting, controls and governance Experience of working closely with lenders and external stakeholders The ability to operate as a visible and credible leader across the organisation A hands-on approach, with the ability to balance detail with strategic oversight The Opportunity A high-impact leadership role within a business at a pivotal stage of transformation The opportunity to work closely with the CEO and senior leadership team to shape performance and direction Exposure to refinancing, funding strategy and lender engagement The chance to strengthen financial infrastructure and support long-term growth initiatives A visible role with the ability to influence operational and commercial outcomes across the organisation Salary achieved will be dependent on experience. This role will suit a Finance Director who is comfortable operating in a dynamic, operationally focused business and is motivated by the opportunity to lead through change, drive performance improvement and deliver long-term value. CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.

Butler Ross are pleased to be supporting a multi-national electronics manufacturing organisation, with their recruitment for a Quality Engineer to join them at their site in North London. In this position you will be responsible for implementing various quality control and management processes; ensuring compliance with the relevant quality standards and identifying potential areas for improvement. The annual salary on offer for this position is up to 40,000 depending on relevant experience, but there may be the possibility to exceed this for exceptionally well-suited individuals. This position does also require 5/day week on site presence, however there is flexibility for the occasional day working from home when required. A summary of some of the key responsibilities and experience below. Responsibilities Investigate product/process defects using Root Cause Analysis (RCA), 5 Whys and 8D methodologies. Maintain accurate quality documentation: control plans, records, SoP's etc. Helping to ensure compliance with ISO9001 standards, following up on CAPA implementation Manage supplier quality related issues Desired Experience General knowledge of, and experience with, quality management systems and regulations Proficiency with various quality tools / methodologies, such as 8D, NCRs, CAPA, FMEA, Control Plans, Prior auditing experience (whether leading or supporting) is a plus If you are interested in this opportunity, please apply via this advert or reach out to Butler Ross directly for additional information. All applicants must have valid UK right to work to be considered for this opportunity. This position would be well suited to individuals who have previous experience in production or clean-room environments (regardless of industry) who have held any of the following positions: Quality Engineer / Senior Quality Engineer / Quality Inspector / Quality Manager / Quality Specialist / Supplier Quality Enginner / Quality Assurance / Supplier Quality

Senior Cloud Engineer - Google Cloud -Gaming- £80k My client is seeking a highly skilled Senior Cloud Developer to guide the evolution of live service architecture and spearhead the development of internal tools and APIs. You will not be working on gameplay logic; instead, you will build the critical infrastructure, pipelines, and Back End services that allow our writers and artists to deliver world-class narrative content to millions of players. You will collaborate with the game team to improve tooling, increase scalability, and lock down our security. Currently, we lean heavily on a GCP serverless stack. We are looking for an expert to help us optimize these services, establish robust DEV/PROD environments, and enforce best practices across the engineering department as we scale. Responsibilities Backend Engineering: Design, build, and optimize scalable serverless microservices and APIs using Node.js (Javascript/TypeScript) on GCP (Cloud Run, Cloud Functions). Security & Authentication: Take ownership of our Back End security, designing and enforcing robust authentication and authorization protocols across all internal and external APIs. Infrastructure & Environments: Champion the use of Infrastructure as Code (eg, Terraform) to provision GCP and AWS resources, and establish clean separation between DEV, STAGING, and PROD environments. Cost & Performance Optimization: Audit and optimize our existing Node.js applications and Cloud Run configurations to improve performance and reduce cloud spend. Internal Tooling & Pipelines: Maintain and improve our suite of internal workflow tools (Google AppsScript, Docs/Sheets add-ons) to streamline content ingestion, pipeline management, and testing for our creative teams. Mentorship: Offer technical guidance and code reviews to team members, fostering a culture of best practices in security, CI/CD, and cloud architecture. Qualifications Cloud Expertise: Extensive professional experience with Google Cloud Platform (specifically Cloud Run, Cloud Functions, API Gateway, and Cloud Storage). Familiarity with AWS (S3, CloudFront, EC2) is a plus. Development: Strong, production-level proficiency in TypeScript/Node.js. Serverless Ecosystems: Deep understanding of the Firebase ecosystem (Realtime Database, Analytics, Crashlytics, Remote Config). Security Mindset: Proven track record of securing APIs, managing secrets, and implementing authentication in serverless environments. Infrastructure & Containerization: Practical experience with Infrastructure as Code (Terraform) and building optimized Docker containers for deployment. Communication: Excellent ability to translate complex technical concepts for non-technical stakeholders (writers, artists, producers). Required Skills Experience building and maintaining internal productivity tools using Google AppsScript. Familiarity with Python (for Scripting and data pipelines). Experience integrating game backends with PlayFab (and Azure CloudScript) or Sentry.io. Experience interfacing with Unity (C#) or building tools/SDKs that connect Unity to the Back End. Experience working on "Live Service" mobile products with high concurrency.

Your new company A new opportunity has arisen to join an established, growing independent firm within their Birmingham office. Working with a varied client portfolio as an Audit and Accounts Senior, you will become part of a well-structured team and will have clear scope to progress your career. Your new role In this role, you will be involved in audit assignments from planning through to completion with support from Managers in the team. You will work with a broad mix of clients across a range of industries. The firm has a comprehensive client portfolio which includes smaller entities as well as larger groups and UK subsidiaries of foreign-owned businesses, enabling you to gain exposure to a real breadth of work. As a Senior, you'll also support the development of more junior members of the team and will have a degree of autonomy to manage your workload and lead assignments, taking on more responsibility over time. Alongside audit work, you will also undertake some accounts preparation and corporate tax returns, however, the main focus of the role will be on audit. What you'll need to succeed The ideal candidate for this role will have significant experience working on audits from start to finish for clients ranging in size gained within an independent or mid-tier firm. Experience preparing accounts and corporate tax returns would be preferred. You'll be able to demonstrate the ability to hit the ground running, work as part of a team and independently and manage deadlines effectively. Whilst the firm is keen to find a fully qualified auditor for this role, they will also consider individuals with the right experience level who are close to ACA/ACCA qualification. What you'll get in return The successful individual will benefit from joining a growing, forward-thinking firm with clear ambition and ongoing investment into staff development and training. Other benefits include staff parking, subsidised travel, ongoing CPD and personalised career progression. The standard annual leave package for staff is 33 days, including bank holidays, with the opportunity to buy up to 5 additional days p.a. Additionally, you'll have opportunities to get involved in regular charity days, team socials and networking/client events. The firm is an ACA and ACCA approved training provider and will offer study support if required to complete your final exams. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Robert Half has partnered with a defence and aerospace technology business to recruit for a Procurement Pricing & Bids Manager. ROLE OVERVIEW Our client is seeking an experienced Procurement Pricing & Bids Manager to lead the development of competitive pricing strategies and manage the end-to-end bid process for government and defence procurement opportunities. You will work cross-functionally with procurement, finance, operations, and commercial teams to ensure bids are commercially viable, compliant, and strategically aligned. KEY RESPONSIBILITIES Lead bid preparation, coordination, and submission for government procurement tenders and proposals Develop pricing models and cost structures for complex bids Analyse supplier quotations and evaluate total cost of ownership Recommend pricing strategies that balance competitiveness and profitability Manage cross-functional bid teams and tight delivery deadlines Conduct post-bid reviews and identify continuous improvement opportunities Support supplier negotiations and cost-saving initiatives Present pricing recommendations and bid strategies to senior leadership REQUIRED EXPERIENCE & SKILLS 5+ years' experience in procurement, bid management, and pricing within the defence sector Strong knowledge of U.S. Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) Proven track record developing pricing strategies for complex, government-compliant proposals Experience with cost-reimbursable, fixed-price, and hybrid contract types Proficiency with ERP systems, procurement platforms, and advanced Excel-based financial models Experience supporting government audits and regulatory reviews Excellent cross-functional team management and stakeholder communication POSITION DETAILS Location: Glenrothes (Hybrid - 3 days on site per week) Type: Permanent, Full-time (37 hours per week) Security Clearance: SC Eligible required BENEFITS PACKAGE Competitive salary 25 days holiday + statutory public holidays, plus option to buy/sell up to 5 days Contributory pension (up to 10.5% company contribution) 5% discretionary company bonus Life assurance (6x salary) Flexible benefits scheme including health cashplan, dental, and cycle to work Car allowance (£410 per month) Private medical insurance Enhanced maternity, paternity, and shared parental leave Up to 5 paid volunteering days per year Flexible working culture with early Friday finish (1:30pm) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Internal Audit Manager in our Risk Advisory Services (RAS) team, you will be responsible for leading the delivery of internal audit and risk advisory engagements across a diverse portfolio of clients. You will manage day to day engagement delivery, build trusted relationships with senior client stakeholders, and support the development and performance of junior team members. You will work closely with Directors and Partners to ensure high quality, risk focused audits are delivered in line with professional and internal standards, while also contributing to business development activity and the continued growth of the Internal Audit service. You'll be someone with Proven experience delivering internal audit or equivalent risk and assurance engagements at Manager level for medium to large organisations. Strong understanding of risk management, internal control and corporate governance, applied pragmatically in a commercial environment. Experience working with complex clients, ideally including listed, regulated or not for profit organisations. A relevant accounting or internal audit qualification (e.g. ICAEW, CIMA, CPFA, CIIA, ACCA or equivalent). Experience leading engagements and managing teams, supporting performance, progression and quality delivery. Confident communication skills, with the ability to engage senior stakeholders and present audit findings clearly and credibly. Well organised and commercially aware, comfortable managing multiple priorities, client expectations and budgets simultaneously. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Financial Services Audit team are essential, not just to BDO, but to the whole economy. By providing quality assurance to the businesses we work with, across the financial services industry, we help to ensure the continuing stability and authenticity of the financial markets. From small start-ups to large international organisations and FTSE 250 companies, it's our expertise that enables the companies we work with to succeed, no matter what their business goals may be. Driven and ambitious by nature, when you join this team, you'll make a real and tangible difference - and play a critical part in accelerating our growth journey. If you're searching for a unique challenge, in a fast-paced and collaborative environment, this is it. Discover a role that delivers all the training, coaching and development you need to succeed. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will be someone with: ACA/ICAS qualification or an overseas equivalent. Education up to degree level or CTS. Experience in supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP, and financial reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Sector experience. Experience with listed audited entities. Experience in auditing international groups. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking for an experienced Digital Product Lead to play a pivotal role. This is a high-impact position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What You'll Be Doing Billing Migration & Programme Delivery Lead the end-to-end billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across digital channels (online, mobile, servicing platforms) Define product vision, roadmap, and backlog for billing capabilities Deliver seamless, intuitive end-to-end customer journeys Drive continuous improvement through analytics, testing, and customer insight Customer & Commercial Outcomes Ensure billing propositions align with customer needs and revenue objectives Optimise pricing models, charging structures, and fee transparency Balance customer experience with commercial performance Leverage data to identify growth and efficiency opportunities Stakeholder & Vendor Management Collaborate across Technology, Finance, Operations, and Channels Manage third-party vendors and platform providers Engage senior stakeholders to align priorities and secure investment Risk, Governance & Compliance Ensure solutions meet regulatory and conduct standards Identify and manage delivery and operational risks Maintain strong governance, controls, and audit readiness What We're Looking For Experience Proven track record leading billing / charging migration programmes in commercial or corporate banking Strong background in digital product ownership and delivery Experience delivering complex legacy-to-modern platform transformations Deep understanding of banking products, pricing, and revenue drivers Experience delivering customer-centric digital journeys across channels Familiarity with Agile / Scrum delivery environments Technical & Domain Expertise Knowledge of billing engines, fee structures, and pricing models Understanding of core banking systems, payment flows, and digital integration Experience using data, analytics, and testing to inform product decisions Leadership & Capability Ability to define strategy and execute at pace Strong stakeholder management and influencing skills Commercial mindset with focus on income, efficiency, and customer outcomes Proven ability to lead cross-functional teams What Success Looks Like Seamless migration to a modern billing platform with no customer impact Fully digitised, self-service billing journeys Improved accuracy, transparency, and control of charging Delivery of income growth, cost efficiency, and customer satisfaction gains Why This Role Matters This role is central to transforming how the bank monetises and serves its commercial clients , enabling: Simplified, digital-first billing experiences Greater control over pricing and revenue Reduced legacy complexity and operational risk A strong foundation for future product innovation and growth Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Student Support Manager (South and East) Location: Brighton, London or Essex Salary: £39,000 £50,440 per annum Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Student Support Manager for the South and East you will take operational responsibility for the delivery of student support services across your campuses (Brighton, London and Essex), ensuring a consistent, high-quality experience for students. With a focus on wellbeing and pastoral care, the role centres on the effective coordination of support for a wide range of student needs, including mental and physical health, safeguarding, and complex cases. Working closely with the Associate Director of Student Support and colleagues across the University, you will ensure local delivery aligns with institutional frameworks, systems, and standards. This includes embedding a consistent, digitally enabled approach to case management and support, while maintaining a strong understanding of the student experience at campus level. What You'll Do: Lead the day-to-day delivery of student support services, ensuring consistent and effective provision across the campus. Oversee the coordination and management of student wellbeing, safeguarding, and complex cases, ensuring appropriate escalation and follow-up. Act as Designated Safeguarding Lead, managing risk, referrals, and external agency engagement in line with statutory requirements. Ensure services operate in line with University policies, governance frameworks, and regulatory expectations. Manage and develop a team of Student Support Advisors, providing supervision, guidance, and support on complex or high-risk cases. Promote a positive and inclusive wellbeing culture, raising awareness of available support and encouraging student engagement. Work closely with internal teams including Admissions, Learning Support, and Compliance to ensure joined-up support for students. Oversee the effective use of case management systems, supporting a consistent and auditable approach to student support. Lead on key student processes, including mitigating circumstances, withdrawals, and fitness to study cases. Use data and insight to monitor service performance, inform decision-making, and identify opportunities for improvement. Contribute to the development and implementation of policies, processes, and student support initiatives. Ensure services are delivered within budget and resources are used effectively. What You'll Bring: Significant experience in student support or a related role within a higher education setting. Strong understanding of student wellbeing, safeguarding, and support frameworks, including current best practice. Experience managing complex or sensitive cases, with sound judgement and a structured approach to risk. Confidence operating at a senior level, with the ability to build relationships and work collaboratively across teams. Experience leading and developing teams, with a focus on performance, capability, and support. Strong organisational skills, with the ability to manage competing priorities and maintain oversight of service delivery. A resilient and thoughtful approach, with the ability to manage a demanding and emotionally complex workload. Excellent interpersonal and communication skills, with the ability to engage a wide range of stakeholders. Confidence working in a digital, systems-based environment, using data to support decision-making and service improvement. A clear commitment to equity, diversity, and inclusion, and supporting positive outcomes for all students. The successful candidate can be based at our client s Brighton, London, or Essex campus. As they will support activity across all three, they may be expected to travel between locations as required. Why Our Client? They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and complete your application.

A unique opportunity to join global software business in Central Sheffield in a senior finance leadership role driving revenue accounting This role combines technical accounting, team leadership and finance transformation, with a strong focus on AI, automation and process improvement. Leading a high-performing finance team of 6 Owning the monthly revenue accounting close Managing multi-entity reporting under US GAAP and local GAAP Driving automation and AI initiatives across finance Supporting audits, controls and balance sheet integrity Partnering with senior stakeholders across the business You will be; ACA / ACCA / CIMA qualified Strong revenue accounting experience Experience leading teams in fast-paced environments Passion for automation, data and continuous improvement Benefits Hybrid working, bonus, parking paid, private healthcare and pension

Senior Estimator Watford (with hybrid working) About Us At Elmcroft, we are a family-run groundworks specialist with nearly five decades of experience supporting the modular construction sector. From site surveys through to civils construction and final landscaping, we deliver turnkey groundwork and enabling solutions that help our partners bring projects to life. Built on strong relationships, ethical working practices and a commitment to quality, our reputation has been forged through reliable delivery and exceptional service. We are now looking for a Senior Estimator to join us on a full-time, permanent basis, working Monday to Friday, 7:30am - 4:30pm. The Benefits - Salary of up to £90,000, depending on experience - 25 days' holiday plus bank holidays - Discretionary Bonus Plan (after three months) - Pension scheme - Genuine autonomy and career progression - One day working from home per week after the onboarding period This is a fantastic opportunity for a talented groundworks, earthworks or civils estimator with specific expertise in drainage, foundations, concrete works, externals and associated civils to join our specialist construction firm. You'll have the chance to take ownership of our estimating function, in a role with genuine autonomy and plenty of scope to further develop and specialise your experience. What's more, you'll discover a market-leading rewards package, significant benefits and real growth and enhancement prospects, coupled with hybrid working, giving you flexibility in how you work to top off this exceptional role. The Role As a Senior Estimator, you will lead our estimating function, taking responsibility for the preparation, management and continuous improvement of bids across a wide range of groundworks and civils projects. Initially, you will bring our estimating function fully in-house, establishing a consistent and reliable approach to tendering, developing robust estimating processes, tools and controls, and ensuring all submissions are commercially sound and professionally presented. Delivering a pipeline of up to 20-30 small and large tenders each week, you will ensure every submission is accurate, competitive and supported by clear assumptions, risk ownership and pricing integrity. You will help strengthen our supply chain, improve margin reliability and build scalable estimating processes that support future growth. You will also play an important role in shaping the future of the department, creating the foundations for the development of an estimating team. Additionally, you will: - Produce bids for projects valued up to £3m+ - Prepare take-offs and cost estimates - Manage commercial and delivery risks - Drive value engineering opportunities - Lead handovers into project delivery teams About You To be considered as a Senior Estimator, you will need: - Proven estimating experience in groundworks, earthworks or civils - Strong ability to interpret engineering drawings, specifications and tender documentation - Confidence producing take-offs and pricing for drainage, foundations, concrete works, externals and associated civils - Strong commercial judgement with the ability to identify risk, challenge ambiguity and protect margin through assumptions and clarifications - The ability to manage a mixed tender pipeline with calm prioritisation - Strong communication skills with the ability to explain pricing logic, risks and options to non-estimators - Strong IT and digital capability, including Bluebeam and Excel for analysis, comparisons and audit trails - High attention to detail with a track record of estimates that stand up in delivery Other organisations may call this role Estimation Manager, Lead Estimator, Senior Civils Estimator, Senior Groundworks Estimator, Pre-Construction Estimator, Civils Estimator, Commercial Estimator, Construction Estimator, or Pre-Construction Manager. Webrecruit and Elmcroft are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to develop your career as a Senior Estimator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Senior Quality Technician (Excellent Training and Courses)£35,000 - £38,000 + Excellent Training Opportunities + ISO9001 Training + Work-Life Balance + 33-Days Holiday + Flexible Hours + 37.5 Hours + Days-Based + Life Assurance + Early Friday FinishSite Based: Commutable from Newport, Cardiff, Pontypool, Blackwood and Surrounding Areas Are you a Quality Technician from any Engineering / Manufacturing environment, looking for unrivalled technical training and further qualifications through the backing of a global manufacturer, all whilst maintaining a great work-life balance in this days-based shift with flexible hours and an Early Friday Finish?On offer is a great opportunity to be heavily invested into through the backing of a global manufacturer yet still working alongside a close-knit team of experts, where you will receive excellent training into becoming a specialist Inspector whilst also keeping a great work-life balance in this site-based role.This Company have been established for over 8 decades and are specialists within a niche industry, they are well regarded in the area as being an excellent place to work, as shown by their investment into staff through further qualifications, training opportunities, retention and Great Work-Life Balance they provide.On offer is excellent investment from a global company where once upskilled you will be responsible for conducting chemical and mechanical testing of raw materials, driving continuous improvements for the company amongst other duties in this varied role.This role would suit a Quality Technician from any Engineering / Manufacturing environment or similar, looking for excellent investment from an employer through on the job and external training, as well as a great work-life balance. The Role: Excellent Training into Auditing and Materials Chemical and mechanical testing of raw materials Site and Days Based with Flexible working hours The Candidate: Quality Technician from any Engineering / Manufacturing environment Looking to further progress their career within quality Reference Number: BBH240362To apply for this role or to be considered for further roles, please click "Apply Now" or contact Jacob Hole at Rise Technical Recruitment Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

We are working with is a fast-growing accountancy and business advisory firm with multiple offices across Sussex and Surrey, in the recruitment of an Outsourcing Senior Manager to work in their Guildford office. We are seeking an experienced Outsourcing Senior Manager to provide strategic financial leadership to SME and owner-managed business clients. You will oversee financial reporting, budgeting, forecasting and compliance, while acting as a trusted advisor to support business growth and performance. As the firm are focused on growing their outsourced offering, this is a fantastic opportunity with scope to shape the role and team. Main responsibilities Oversee management accounts, budgeting, forecasting and financial reporting. Ensure compliance with accounting standards, VAT and HMRC requirements. Lead client review meetings and build strong long-term relationships. Deliver strategic financial and commercial advice to clients. Collaborate with audit, tax and payroll teams. Identify financial risks and implement effective controls. Mentor and develop finance teams and outsourced finance functions. About You A qualified accountant- ACA/ACCA/CIMA Experienced leader within an accountancy practice outsourcing function. Strong background supporting UK SMEs across a range of sectors. Commercially minded with excellent communication and presentation skills. Proven track record of managing and developing high-performing teams. Desirable Experience with scale-ups, business growth or turnaround situations. Exposure to fundraising, M&A or exit planning. Experience across sectors such as professional services, technology or manufacturing On top of an excellent basic salary there is a strong benefits package on offer, plus massive scope for career progression. If you're looking to join an ambitious, growing firm in Guildford where you can make a real impact for clients, we'd love to hear from you. Harvey John is acting as an Employment Agency in relation to this vacancy. The salary bracket advertised is FTE, for guidance only. We are committed to continued improvement in terms of diversity and inclusion practices. Please get in touch with any questions concerning reasonable adjustments, accommodations, or diversity practices.

Our client a well establish UK & European Engineering/Electrical Consultancy are actively looking to hire an Internal Auditor on a 6 month contractual basis, based from their offices in Stafforshire. Job Title: Internal Auditor Location: Stafford, Staffordshire Duration: 6 Months (initially) Rate: Competitive Hourly Rates (InsideIR35) Job Description: Our client are seeking an autonomous, senior-level I click apply for full job details

About the Business We are a well-established structural steel and fabrication business with annual turnover of approximately £20 £30m, delivering projects across London and the South East. With continued growth and increasing project complexity, we are creating a new Financial Controller role to take full ownership of the finance function and support the Board in driving commercial and financial performance. This is an excellent opportunity for an experienced Financial Controller or an ambitious Finance Manager ready to step up seeking a senior leadership position with the potential to develop into a Head of Finance / Finance Director role over time. The Role This is a key leadership role responsible for overseeing all financial operations, managing a small finance team, and improving financial reporting processes. You will take ownership of the finance function and play a critical role in supporting operational and commercial decision-making. Key Responsibilities • Lead and manage the finance function and team of 2 staff • Take ownership of monthly management accounts • Transition reporting from quarterly to reliable monthly cycles • Work closely with the Commercial Director on CVR reporting • Oversee WIP and project margin reporting • Develop and maintain rolling cashflow forecasts • Prepare and present board-level financial reports • Manage intercompany and multi-entity reporting • Liaise with external accountants and auditors • Improve financial controls and reporting processes • Support strategic decision-making and business growth About You We are looking for an experienced and commercially aware finance professional with strong construction or project-based sector experience. Essential Requirements • Experience as a Financial Controller or Senior Finance Manager • Experience within construction, subcontracting, manufacturing or project-based environments • Strong understanding of CVR and WIP reporting • Experience managing finance teams • Experience producing monthly management accounts • Strong cashflow forecasting experience • Experience reporting to directors or senior leadership • Experience working with multi-entity structures Desirable Experience • Structural steel, fabrication, or manufacturing sector experience • Experience improving finance systems and controls • Familiarity with Xero and/or Sage What We Offer • Competitive salary £75,000 £100,000 (DOE) • Opportunity to lead and shape the finance function • Direct exposure to Board-level decision making • Long-term progression opportunity to Head of Finance / Finance Director • Hybrid working flexibility (where appropriate) • Stable and established business environment How to Apply If you are an experienced Financial Controller or Senior Finance Manager looking to take ownership of a finance function within a growing construction business, we would welcome your application. No recruitment agencies direct applicants only at this stage.

Our client is a not-for-profit social enterprise supporting NHS GP out of hours and urgent primary care services in the Midlands. Rated as 'Outstanding' by the CQC, they have built a respected reputation throughout the region. As Performance, Insight & Reporting Lead you will support the Director of Performance & Delivery in the strategic delivery of various data analytics, KPI metrics and insight reporting to regulatory/statutory bodies. Client Details NHS Organisation Description Key Responsibilities: Leadership of the Performance Function: Provide day-to-day leadership and coordination of the Performance team, ensuring high standards of accuracy, insight and delivery. Lead the development and improvement of performance reporting frameworks, KPIs, dashboards and monitoring tools. Ensure high-quality data assurance, governance and validation processes are in place. Lead the modernisation of performance reporting by introducing digital, automated and innovative solutions that enhance efficiency and provide Real Time insight. Directorate Support & Cross-Functional Working: Work collaboratively with Heads of Department to ensure performance insight and systems support operational effectiveness and digital delivery. Support strategic and operational planning through provision of analysis, insight and performance intelligence. Provide cross-functional coordination, joining up data, systems and operational processes to enable improved service delivery. Performance, Quality & Compliance: Oversee compliance monitoring and evidence gathering required for contractual, regulatory and statutory bodies (eg, NHS England, ICBs, CQC). Ensure organisational policies, processes and standards are followed and regularly reviewed. Produce high-quality performance, assurance and compliance reporting for senior leadership, committees and external stakeholders. Audit, Risk & Assurance: Lead the audit programme covering quality improvement audits, national/local audits and responsive audits arising from incidents. Ensure audit outcomes translate into actionable improvement plans and monitor delivery to completion. Support organisational risk management processes by providing analysis, evidence and assurance as required. Programme & Project Support: Support the Director in delivering key strategic and operational programmes across the directorate. Lead assigned projects and workstreams, ensuring progress, risk management, delivery and evaluation. Provide data, insight, problem-solving and assurance support to cross-departmental projects. Develop digital dashboards and analytical tools that provide clear oversight of programme, project and service activity. Relationship Management & Communication Build effective, collaborative relationships across the Directorate and wider organisation, and maintain strong, constructive partnerships with external stakeholders involved in quality and performance oversight, including ICBs, CQC and NHS England. Present performance and improvement information clearly to colleagues at all levels, adapting style to audience. Work closely with internal and external stakeholders to support compliance, reporting and assurance requirements. People Leadership & Culture: Provide day-to-day line management and development for Performance and Delivery team members. Promote a culture of collaboration, accountability and high performance across the Directorate. Support staff in developing skills in data interpretation, systems use and improvement methodologies. Profile Key Skills & Experience: Degree or equivalent professional qualification in a relevant field (eg, Health Management, Business, Data Analytics, Public Health). Evidence of continuous professional development relevant to performance, quality, or data management. Understanding of healthcare systems, NHS structures, and regulatory frameworks (CQC, ICBs, NHS England). Experience working with digital reporting tools and dashboards. Experience in data analysis, insight generation, and performance reporting to support decision making. Experience in compliance, audit, or assurance aligned with statutory, regulatory, or contractual requirements. Experience in project/programme management, including planning, risk management, and delivery of transformation initiatives Qualification or formal training in data, analytics, or performance measurement Advanced training or certification in data tools (eg Power BI, Tableau, SQL) Leadership or people management qualification Job Offer Opportunity to work with Senior Management on Data & Reporting Initiatives Opportunity to support on implementing Power BI & advanced analytics

Senior Customer Complaints Coordinator Opus People Solutions are recruiting on behalf of our client, Walsall Council , for a Senior Customer Complaints Coordinator . Working Hours: 37 hours per week, Monday - Thursday, 8:45 AM - 5:15 PM (1-hour unpaid break) Friday, 8:45 AM - 4:45 PM (1-hour unpaid break) Work Arrangement: Hybrid after training period, days onsite to be confirmed with manager. Pay Rate: 18.36 per hour PAYE Length of Assignment: Temporary basis, 3 months with potential to extend. Positions: 1 DBS Requirement: Basic Main Purpose of the Role: We are seeking an experienced and detail-oriented Senior Customer Complaints Coordinator to provide an efficient, knowledgeable, and accurate service to customers. The successful candidate will deliver an excellent corporate complaint handling experience across all Council Services, ensuring timely and satisfactory outcomes. Key Responsibilities: Lead the delivery of a professional, customer-focused complaints resolution service, aligned with Local Government and Social Care Ombudsman standards Manage complex and high-level complaints, undertaking thorough investigations and engaging with key internal stakeholders Conduct root cause analysis and drive continuous improvement through actionable insight and service enhancements Act as a customer advocate, influencing stakeholders across the Council to resolve issues and improve overall customer experience Take full ownership of complaints, engaging directly with customers to understand concerns and desired outcomes Produce clear, high-quality written responses, making balanced and evidence-based decisions on complaint outcomes Ensure customers are kept informed throughout the process, maintaining transparency and trust Deliver timely and effective resolutions, aiming for first-contact resolution wherever possible Ensure all complaint handling is fully compliant with legislation, internal policies, and Ombudsman expectations Maintain robust records, ensuring accuracy, auditability, and minimal error/repeat issues Manage escalated complaints, including cases referred to the Ombudsman, working closely with assurance teams Demonstrate strong awareness of the regulatory environment and associated risks, ensuring adherence to required standards Essential Experience & Skills: Previous experience of Compliant handling and resolution at a Senior level. Proven experience in complaints resolution in a high-volume capacity. Strong organisational skills to manage workloads and meet Service Level Agreement. Expected target: 100 enquiries per day. Strong ability to multitask and manage caseloads. Excellent communication skills, both written and verbal. Proficiency in MS365 Applications including Sharepoint, Excel, Outlook and Teams. High attention to detail and accuracy. If you are passionate about delivering outstanding customer service and a resolution driven individual, we would love to hear from you! Apply now to join Walsall Council as a Senior Customer Complaints Coordinator.

Director of Learning Support Salary £61,591 - £71,401 per annum Generous benefits. Close date 05/07/2026 About us The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year to achieve their goals. Driven by our mission to transform lives through learning, we foster an inclusive environment - recognised through our 2026 Investors in Diversity Gold award and 3rd-place ranking in the National Centre for Diversity's 2025 Top 100 Most Inclusive UK Employers. About the role We have high aspirations and standards for ourselves and our learners, and this role will be a key one in supporting the college's mission to be consistently great and ensure our students get the qualifications and skills they need to go further in employment, careers, apprenticeships, further training, and university level courses. This role will specifically support our ambitions to be a great place to learn. Responsible for ensuring excellent teaching, learning and assessment cross-college, and engendering the positive use of technology across the curriculum. Key Objectives: This role will specifically support our ambitions to provide all students with the best possible experience across the college through leadership of learning support. The key objectives for the role include: Continuing to improve the quality of the student experience and student outcomes so that High Needs provision meets the expected standard, as defined by Ofsted, with an ambition to exceed this. Ensuring implementation modern and effective cross-college learning support, including specialist support, that meets or exceeds legislative and reform requirements. Oversee the development of effective systems and processes for initial assessment, assessment of need and the implementation of learning support. Leading the achievement of KPIs, including budgetary, as set and reviewed during the college's annual Business Planning and Performance review processes. Ensing that funding for learning support is appropriately maximized and used efficiently. Oversee the Heads of Learning Support to provide a high-quality student experience which meets compliance audit and funding requirements. Main Responsibilities: As a member of the Senior Leadership team (SLT), reporting to the Vice Principal Student Experience, this post will contribute to the SLT's common goals. To achieve these, specific duties include, but are not limited to: Providing strategic leadership to ensure a high-quality student experience, which results in outstanding achievement, progression, and employability outcomes for all students and apprentices with learning support needs including those with High Needs Providing strategic leadership for the further development of the college's approach to learning support, including specialist support, ensuring that relevant policies, procedures and processes are effective and embedded Leading and developing the implementation of strategic and operational plans that drive and develop inclusive teaching and learning practice across the college using adaptive teaching strategies Supporting learning support and curriculum teams to ensure that the delivery of all learning support improves student and apprentice outcomes and maximises funding, whilst meeting our obligations to the Local Authority, funding bodies and auditors Managing strategic risk, regarding the provision of learning support and EHCP reviews, ensuring statutory requirements are met Maintaining up-to-date knowledge of developments within SEND, acting to develop best practice and provide professional advice and ensure the College complies with relevant legislation and legal duties Leading on strategic partnership working, including the development and maintenance of effective relationships with employers, sector bodies (including funding agencies), schools and the local community. Supporting the Vice Principal to work collaboratively with the Local Authority and other strategic partners to secure and maximise appropriate funding for High Needs students and to ensure strong external partnership relationships exist Leading the strategic direction of the annual business planning for the department and supporting the Academy teams with their business planning and performance review to ensure the efficient use of resources and that recruitment, financial and quality performance targets are achieved. Acting as budget holder for the department, delivering value for money Ensuring that safeguarding policies and procedures are implemented and adhered to across learning support Leading on relevant data analysis to bring about improvements. Providing regular management information to relevant parties and providing report to the Executive Leadership team. Providing dynamic, visible, and effective leadership and direction, ensuring that a solution focused, and supportive culture