3 jobs found

SCUK Contact Centre Team Leader (12 Month FTC) Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK. SCUK are pleased to share we have an excellent opportunity for a Contact Centre Team Leader to join our team on a 12 Month Fixed Term Contract. In this rewarding role you will be responsible for the daily management of a team of 12-15 employees, providing them with direction and guidance, and ensure they are set individual and team goals to ensure an excellent customer journey and that SLA's are met. You will also ensure team members are continuously developing through coaching, mentoring and training, review performance evaluations through quality checks, resolve escalated customer issues and conduct recruitment. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Service Levels Agreements - Proactive resolution to problems that may impact service levels, whilst ensuring the quality of service is not sacrificed to achieve. Managing resources with flexibility to adjust depending on the priorities Compliance - A sound knowledge in line with corporate governance and regulators Quality Assurance and Control - To ensure quality of work produced by team is at a high standard Managing People - To recruit, lead, develop, coach and manage a team to ensure that the people are both skilled and motivated to deliver performance and collate monthly results and deliver to team members in a one to one meetings. To act as point of reference for team colleagues Motivational - Ensuring people are both skilled and motivated to deliver high performance Continuous Improvement - To involve the team in the development of ideas which improve business performance and establish best practices Projects - To complete ad hoc tasks/projects as requested by Team Manager Risk - Dealing with/escalating identified risks in relation to SCUK risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework What we're looking for someone who: Has previous management, coaching or supervisory experience Substantial customer service experience Has their own initiative to resolve complex queries Strong Microsoft Office skills (i.e. Word, Excel & Outlook) Has a positive, enthusiastic outlook and is receptive to change Has excellent planning and organisation skills, thus the ability to work to tight deadlines Possesses strong interpersonal skills Has previous Contact Centre experience (desirable - not essential) We have a range of benefits available which include: Competitive salary of £35,000 - £38,000 (dependent on skills & experience) 27 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Training: You will be required to work full time in the office for the first 3 months, after that time hybrid working will be available (as per your line managers discretion) Other things you need to know: The working hours for the role are 35 hours per week across the below shift pattern: Week 1 - 08:00-15:00 & Saturday 09:00-14:00 Week 2 - 09:00-17:00 Week 3 - 10:00-18:00 Week 4 - 08:00-16:00 Week 5 - 09:00-17:00 Week 6 - 10:00-18:00 You will also be required to work 2 bank holidays a year. Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.

Management Accountant Military Charity London Hybrid Up to circa £45,000 FTC (Permanent Potential) Our client is one of the UKs most respected military charities, with over 140 years of history supporting veterans and service leavers into meaningful civilian careers. They are looking for a Management Accountant to join a small, experienced finance team at their London headquarters. The Role Reporting to the Head of Finance, you will take ownership of monthly management accounts, budgeting, forecasting, and variance analysis. You will work closely with Directors, operational managers, and the fundraising team to monitor funding streams, prepare audit-ready financial statements, and support the ongoing improvement of finance processes and systems. This is a hybrid role with a minimum of two days per week at the London office. The position is initially offered on a fixed-term basis with a strong view to permanence for the right candidate. What We Are Looking For You will be a qualified or part-qualified accountant (ACA, ACCA, CIMA or equivalent) with demonstrable experience in management accounting. Experience counts for a great deal here, and applications from strong candidates who are still completing their studies are welcome. You will be comfortable producing management accounts to a tight deadline, presenting clear financial narratives to non-finance stakeholders, and working with a degree of autonomy in a values-led environment. Experience in the charity or not-for-profit sector is desirable, as is familiarity with Xero. A working knowledge of VAT and Gift Aid would also be an advantage. This is a rewarding role for someone who wants their finance skills to have genuine impact in an organisation with purpose at its core.

Customer Experience Advisor - 6 Months FTC Salary: 13,248.95 per annum, plus Veolia benefits and pension Hours: 20 hours per week, 10:00-14:00 but can be flexible Location: Cannock, WS11 8JP (Head Office) Duration: FTC 6 Months (possibility to extend or become permanent) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? The difference you'll make; Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs Building strong relationships with both internal and external customers to ensure we deliver the best service Constantly seeking ways to improve the customer experience and resolve any challenges they may face Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality Supporting the business by promoting Veolia's products and services to our customers Embracing a curious and proactive attitude to continuously develop our knowledge and skills Working collaboratively with other teams to deliver timely resolutions for our customers Bringing your best selves to work every day to achieve targeted growth and provide exceptional service What we're looking for; We welcome applications from candidates who have minimal Customer Service and Administration experience as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you. Our must-haves. What you'll bring; Proven Ability to put the customer first, whether it's face to face or on the phone An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach Use strong planning and organisational skills to deliver excellent service. Show great interpersonal skills and pay attention to detail in everything we do. Be proactive, adaptable, and always willing to go the extra mile for our customers Have a passion for personal and professional growth, and a commitment to exceeding expectations Be open to a broad range of activities and able to adapt to changing business needs Good attention to detail, speed of typing, and a friendly telephone manner are essential A basic understanding of business finance and customer profitability is important Be proficient in using Google Office Applications and able to learn new systems quickly Take initiative and have a genuine interest in going above and beyond for customers Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.