Customer Experience Coordinator About the Role I'm looking for an experienced Customer Experience Coordinator to join a busy and customer-focused team. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service, resolving issues efficiently, and making a genuine difference to customers' experiences. As a Customer Experience Coordinator, you'll be the first point of contact for customers, handling enquiries across a variety of channels including telephone, email, online portals and social media. You'll play a vital role in ensuring customers receive a professional, empathetic and efficient service, while taking ownership of enquiries and seeing issues through to resolution. Working closely with colleagues across multiple teams, you'll help deliver a seamless customer journey and contribute to continuous service improvement. Key Responsibilities Respond to customer enquiries across multiple channels in a professional, friendly and timely manner. Take ownership of customer issues and complaints, working proactively to achieve positive outcomes. Build strong and positive relationships with customers, ensuring they feel listened to and supported. Work collaboratively with internal teams to resolve enquiries and deliver excellent customer service. Maintain accurate customer records and update internal systems efficiently. Identify opportunities to improve the customer experience and contribute to service improvements. Manage a varied workload while maintaining high levels of accuracy and attention to detail. About You I'm looking for someone with a proven track record in customer service who genuinely enjoys helping people and solving problems. Due to the nature of the role, I can only consider applicants who have experience within one of the following sectors: Housing Associations Local Authorities / Councils Repairs & Maintenance Contractors Responsive Repairs, Voids, Planned Works or Asset Management environments You'll be confident handling a wide range of customer enquiries, including complex and sensitive situations, and have the ability to remain calm and professional under pressure. Skills & Experience Required Previous customer service experience within housing, local government, contractor or repairs and maintenance environments. Excellent verbal and written communication skills. Strong problem-solving abilities and a solution-focused approach. Experience managing customer enquiries, complaints and service requests. Ability to build positive relationships with customers and colleagues. Comfortable using customer service systems, databases and Microsoft Office applications. Strong organisational skills with the ability to prioritise competing demands. A proactive attitude and commitment to delivering exceptional customer experiences. Why Apply? This is an opportunity to join a supportive and collaborative team where customer service is at the heart of everything we do. You'll be part of an environment that values teamwork, continuous improvement and professional development, while giving you the chance to make a real difference to customers every day. If you're passionate about customer service and have experience within housing, local authority, contractor or repairs and maintenance services, I'd love to hear from you.
Jun 30, 2026
Contractor
Customer Experience Coordinator About the Role I'm looking for an experienced Customer Experience Coordinator to join a busy and customer-focused team. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service, resolving issues efficiently, and making a genuine difference to customers' experiences. As a Customer Experience Coordinator, you'll be the first point of contact for customers, handling enquiries across a variety of channels including telephone, email, online portals and social media. You'll play a vital role in ensuring customers receive a professional, empathetic and efficient service, while taking ownership of enquiries and seeing issues through to resolution. Working closely with colleagues across multiple teams, you'll help deliver a seamless customer journey and contribute to continuous service improvement. Key Responsibilities Respond to customer enquiries across multiple channels in a professional, friendly and timely manner. Take ownership of customer issues and complaints, working proactively to achieve positive outcomes. Build strong and positive relationships with customers, ensuring they feel listened to and supported. Work collaboratively with internal teams to resolve enquiries and deliver excellent customer service. Maintain accurate customer records and update internal systems efficiently. Identify opportunities to improve the customer experience and contribute to service improvements. Manage a varied workload while maintaining high levels of accuracy and attention to detail. About You I'm looking for someone with a proven track record in customer service who genuinely enjoys helping people and solving problems. Due to the nature of the role, I can only consider applicants who have experience within one of the following sectors: Housing Associations Local Authorities / Councils Repairs & Maintenance Contractors Responsive Repairs, Voids, Planned Works or Asset Management environments You'll be confident handling a wide range of customer enquiries, including complex and sensitive situations, and have the ability to remain calm and professional under pressure. Skills & Experience Required Previous customer service experience within housing, local government, contractor or repairs and maintenance environments. Excellent verbal and written communication skills. Strong problem-solving abilities and a solution-focused approach. Experience managing customer enquiries, complaints and service requests. Ability to build positive relationships with customers and colleagues. Comfortable using customer service systems, databases and Microsoft Office applications. Strong organisational skills with the ability to prioritise competing demands. A proactive attitude and commitment to delivering exceptional customer experiences. Why Apply? This is an opportunity to join a supportive and collaborative team where customer service is at the heart of everything we do. You'll be part of an environment that values teamwork, continuous improvement and professional development, while giving you the chance to make a real difference to customers every day. If you're passionate about customer service and have experience within housing, local authority, contractor or repairs and maintenance services, I'd love to hear from you.
Customer Co-ordinator Stoke Health and Safety background Your new company You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key. Your new role As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.Key responsibilities will include: Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting Liaising with internal teams and external partners to ensure a seamless customer journey Supporting wider administrative tasks including inbox management and general coordination duties What you'll need to succeedTo be successful in this role, you will have: Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments A strong understanding of health and safety principles within a property or facilities setting, including: Awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks The ability to identify and escalate potential risks to customers, contractors or colleagues Experience ensuring work is carried out in line with safety procedures and organisational policies Knowledge of safe working practices when coordinating contractors and property access An understanding of the importance of accurate record keeping for compliance and audit purposes Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks A proactive and customer-focused approach, ensuring a high standard of service delivery Good IT skills across Microsoft Office and internal systems What you'll get in return Competitive hourly rate of 15- 16 per hour (dependent on experience) Weekly pay through Hays Holiday pay accrual Flexible temporary assignment with potential for extension Opportunity to gain valuable experience within a reputable organisation Ongoing support from a dedicated Hays consultant If you are an experienced Customer Services professional with strong coordination skills and a solid understanding of health and safety within a property setting, please apply now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 29, 2026
Seasonal
Customer Co-ordinator Stoke Health and Safety background Your new company You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key. Your new role As a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.Key responsibilities will include: Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting Liaising with internal teams and external partners to ensure a seamless customer journey Supporting wider administrative tasks including inbox management and general coordination duties What you'll need to succeedTo be successful in this role, you will have: Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments A strong understanding of health and safety principles within a property or facilities setting, including: Awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks The ability to identify and escalate potential risks to customers, contractors or colleagues Experience ensuring work is carried out in line with safety procedures and organisational policies Knowledge of safe working practices when coordinating contractors and property access An understanding of the importance of accurate record keeping for compliance and audit purposes Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks A proactive and customer-focused approach, ensuring a high standard of service delivery Good IT skills across Microsoft Office and internal systems What you'll get in return Competitive hourly rate of 15- 16 per hour (dependent on experience) Weekly pay through Hays Holiday pay accrual Flexible temporary assignment with potential for extension Opportunity to gain valuable experience within a reputable organisation Ongoing support from a dedicated Hays consultant If you are an experienced Customer Services professional with strong coordination skills and a solid understanding of health and safety within a property setting, please apply now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Independent Living Scheme Coordinator Manchester, Greater Manchester Permanent, Full Time (35 hours per week / Monday to Friday. Agile Working) Closing date: 10th July 2026. Interview location: Seymour Court, Harwood Road, Stockport SK4 3BG Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing intensive on scheme housing management and coordinate services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard. In this role, you will be responsible for: Property management: responsible for managing the scheme or schemes, coordinating services and contractors, coordinating day to day and planned maintenance, completing Health and Safety checks and building checks weekly. Voids: coordinating void inspections, agreeing and approving works, interviewing and assessing applicants, coordinating tenancy signup, scheme induction. Rents: liaising with Income Management Team to manage rent arrears, advise customers on charges, liaise on service charge setting. Customers: advise on all housing management, tenancy and rent queries, manage ASB and Safeguarding cases, complete Independent Living Assessments and coordinate all support and care services, coordinate referrals to and liaise with statutory and voluntary agencies such as GPs and Social Services. We need people who are: Experience of working with older people, and people with complex needs Exceptionally high standard of customer care and service Strong problem solving and decision-making skills Excellent communication, interpersonal and negotiation skills Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment Able to promote and maintain a positive can do attitude in all aspects of the post An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Jun 28, 2026
Full time
Independent Living Scheme Coordinator Manchester, Greater Manchester Permanent, Full Time (35 hours per week / Monday to Friday. Agile Working) Closing date: 10th July 2026. Interview location: Seymour Court, Harwood Road, Stockport SK4 3BG Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing intensive on scheme housing management and coordinate services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard. In this role, you will be responsible for: Property management: responsible for managing the scheme or schemes, coordinating services and contractors, coordinating day to day and planned maintenance, completing Health and Safety checks and building checks weekly. Voids: coordinating void inspections, agreeing and approving works, interviewing and assessing applicants, coordinating tenancy signup, scheme induction. Rents: liaising with Income Management Team to manage rent arrears, advise customers on charges, liaise on service charge setting. Customers: advise on all housing management, tenancy and rent queries, manage ASB and Safeguarding cases, complete Independent Living Assessments and coordinate all support and care services, coordinate referrals to and liaise with statutory and voluntary agencies such as GPs and Social Services. We need people who are: Experience of working with older people, and people with complex needs Exceptionally high standard of customer care and service Strong problem solving and decision-making skills Excellent communication, interpersonal and negotiation skills Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment Able to promote and maintain a positive can do attitude in all aspects of the post An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Jun 25, 2026
Contractor
Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield
Senior Project Manager Bedford (Hybrid Working Pattern) £55,550 including car allowance Permanent, Full time Monday to Friday The Senior Project Manager leads the planned works team to deliver cost-effective, customer-focused cyclical and planned maintenance. They manage internal stakeholders and external contractors to meet operational, contractual, and statutory requirements, including CDM regulations. The role includes oversight of budgets, forecasting, and spend profiling for planned and cyclical works. Key Responsibilities Ensure compliance with CDM 2015 and other statutory obligations. Monitor health and safety through site visits and documentation. Lead a team of project managers, officers, and coordinators. Conduct performance reviews and manage recruitment. Deliver efficient programmes of work with clear targets and milestones. Manage leaseholder consultations and ensure quality, cost, and time targets are met. Ensure contractor performance meets targets and resolve conflicts. Develop and monitor budgets with finance and asset data teams. Engage residents for feedback and improve satisfaction. Provide guidance across the department and deputise for the Asset Investment Manager. Ensure adherence to policies, financial regulations, and GDPR. Required Skills Strong leadership and customer care skills. Problem-solving and interpersonal skills. Proficiency in MS Office and asset management software. Knowledge of construction and residential maintenance. Understanding of contract administration and health & safety legislation. Experience in budget management and team leadership. Degree or equivalent experience (Essential). CIH Level 3, RICS/CIOB (Desirable). Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.
Oct 06, 2025
Full time
Senior Project Manager Bedford (Hybrid Working Pattern) £55,550 including car allowance Permanent, Full time Monday to Friday The Senior Project Manager leads the planned works team to deliver cost-effective, customer-focused cyclical and planned maintenance. They manage internal stakeholders and external contractors to meet operational, contractual, and statutory requirements, including CDM regulations. The role includes oversight of budgets, forecasting, and spend profiling for planned and cyclical works. Key Responsibilities Ensure compliance with CDM 2015 and other statutory obligations. Monitor health and safety through site visits and documentation. Lead a team of project managers, officers, and coordinators. Conduct performance reviews and manage recruitment. Deliver efficient programmes of work with clear targets and milestones. Manage leaseholder consultations and ensure quality, cost, and time targets are met. Ensure contractor performance meets targets and resolve conflicts. Develop and monitor budgets with finance and asset data teams. Engage residents for feedback and improve satisfaction. Provide guidance across the department and deputise for the Asset Investment Manager. Ensure adherence to policies, financial regulations, and GDPR. Required Skills Strong leadership and customer care skills. Problem-solving and interpersonal skills. Proficiency in MS Office and asset management software. Knowledge of construction and residential maintenance. Understanding of contract administration and health & safety legislation. Experience in budget management and team leadership. Degree or equivalent experience (Essential). CIH Level 3, RICS/CIOB (Desirable). Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.
Job: Senior IT Technician Location: Bournemouth Salary: £32,000 - £35,000 Working hours Permanent, term time only plus 8 weeks as agreed, Mon - Fri 37.5 hours per week 8.00 am - 4.30 pm with 1 hour for lunch Purpose: As the Senior IT Technician you will form part of the team which provides an outstanding support provision in the usage of ICT equipment and services to enable outstanding teaching and learning as well as school administration. To promote the effective use of ICT across the school in coordination with the Headteacher , ICT & E-Learning Team and the Teaching Staff. Duties and Responsibilities of the Senior IT Technician Line manage the IT Technician, providing guidance, support, and inspiration; lead performance through regular supervision and annual appraisals, fostering professional development and engagement. Manage the asset management system for ICT resource, including maintaining an accurate inventory of equipment. Add and remove items when needed. Manage the School's management information system (iSams) including user permissions, training and support Manage access to the School's ICT network, creating user accounts and ensuring appropriate access rights in line with the School's policies Liase with the external support regarding management of school systems, hardware and software. Work with the external support to implement new projects to improve ICT provision in the school. Providing 1st and 2nd line IT support to users who have raised tickets through the IT helpdesk, via telephone or face to face - and ensuring personnel are kept regularly updated on the progress of their issue. Creating, maintaining and disabling various user accounts for multiple systems for staff and pupils. Replacing projector lamps, cleaning filters and supporting users with Promethean Activpanels. Creating various guides to assist users with setting up and/or using systems/equipment. To replace consumables and replace/upgrade hardware. Installation and maintenance of IT and Networking Hardware such as Projectors, Interactive Whiteboards, Promethean screens, Wi-Fi APs, Switches, Telephones, Desktops & Laptops and Peripherals etc. Liaising with the Events Co-ordinator weekly to know what events are taking place, and supporting those events (including supporting staff, pupils and external visitors in the use of IT and AV equipment). Please note: some events occasionally fall outside of normal working hours and will occur in the evenings or at the weekend. Working with unique equipment in our STEAM hub, incorporating interactive wall, interactive floor, projectors, PCs, hologram boxes, sound and lighting systems. Software deployment & regular updates/upgrades Working closely with the external escalation IT company to support projects and future development. Duties and Responsibilities - E-learning To possess a good understanding of iOS software and relevant apps To assist in the management of the Mobile Device Management System (JAMF Pro) To carry out initial setup of iPads and Apple IDs (for pupils joining within the School year) and reissuing leavers' iPads. To follow the process required for broken/lost/malfunctioning devices To check, install, update and remove apps as and when necessary Assist in supporting teachers, pupils and other staff in their use of iPads Assist in providing front line support for users through the ticketing system Keep auditing information and associated records up to date and accurate Essential qualities and skills to apply for the role of Senior IT Technician Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems. Experience of Microsoft Office, Office 365 and Google Docs, Sheets and Slides. Experience of hardware upgrades / removals. Understanding of Audio/Visual equipment (such as Projectors and Speakers). A calm, polite and professional etiquette alongside great communication skills. Be a quick learner and be able to apply knowledge in new situations. Be able to work with a wide variety of people, of different ages and technical ability. Be prepared to seek support when an unknown situation arises to ensure good service is provided to all users. Possess a polite and approachable manner, and to have good self-management and timekeeping skills, as well as a proactive attitude. Be prepared to respond to helpdesk tickets by visiting the customer and providing them face to face support. Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc. Experience with Microsoft 365 Experience with Microsoft Azure Experience with Microsoft Hyper-V The ability to change a projector/projector components Previous use of network equipment such as HP/Aruba Switches and Unifi WiFi Comptia A+ Certification Previous use of creating custom Windows images/cloning and deployment. Knowledge of the use of iPads as teaching and learning devices Previous experience of working in an educational environment would be an advantage. Understand the need to complete a task to ensure that all users are fully supported. Are you an experienced Senior IT Technician looking for your next role and a lovely working environment, then get in touch as immediate interviews are being offered. We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
Sep 24, 2025
Full time
Job: Senior IT Technician Location: Bournemouth Salary: £32,000 - £35,000 Working hours Permanent, term time only plus 8 weeks as agreed, Mon - Fri 37.5 hours per week 8.00 am - 4.30 pm with 1 hour for lunch Purpose: As the Senior IT Technician you will form part of the team which provides an outstanding support provision in the usage of ICT equipment and services to enable outstanding teaching and learning as well as school administration. To promote the effective use of ICT across the school in coordination with the Headteacher , ICT & E-Learning Team and the Teaching Staff. Duties and Responsibilities of the Senior IT Technician Line manage the IT Technician, providing guidance, support, and inspiration; lead performance through regular supervision and annual appraisals, fostering professional development and engagement. Manage the asset management system for ICT resource, including maintaining an accurate inventory of equipment. Add and remove items when needed. Manage the School's management information system (iSams) including user permissions, training and support Manage access to the School's ICT network, creating user accounts and ensuring appropriate access rights in line with the School's policies Liase with the external support regarding management of school systems, hardware and software. Work with the external support to implement new projects to improve ICT provision in the school. Providing 1st and 2nd line IT support to users who have raised tickets through the IT helpdesk, via telephone or face to face - and ensuring personnel are kept regularly updated on the progress of their issue. Creating, maintaining and disabling various user accounts for multiple systems for staff and pupils. Replacing projector lamps, cleaning filters and supporting users with Promethean Activpanels. Creating various guides to assist users with setting up and/or using systems/equipment. To replace consumables and replace/upgrade hardware. Installation and maintenance of IT and Networking Hardware such as Projectors, Interactive Whiteboards, Promethean screens, Wi-Fi APs, Switches, Telephones, Desktops & Laptops and Peripherals etc. Liaising with the Events Co-ordinator weekly to know what events are taking place, and supporting those events (including supporting staff, pupils and external visitors in the use of IT and AV equipment). Please note: some events occasionally fall outside of normal working hours and will occur in the evenings or at the weekend. Working with unique equipment in our STEAM hub, incorporating interactive wall, interactive floor, projectors, PCs, hologram boxes, sound and lighting systems. Software deployment & regular updates/upgrades Working closely with the external escalation IT company to support projects and future development. Duties and Responsibilities - E-learning To possess a good understanding of iOS software and relevant apps To assist in the management of the Mobile Device Management System (JAMF Pro) To carry out initial setup of iPads and Apple IDs (for pupils joining within the School year) and reissuing leavers' iPads. To follow the process required for broken/lost/malfunctioning devices To check, install, update and remove apps as and when necessary Assist in supporting teachers, pupils and other staff in their use of iPads Assist in providing front line support for users through the ticketing system Keep auditing information and associated records up to date and accurate Essential qualities and skills to apply for the role of Senior IT Technician Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems. Experience of Microsoft Office, Office 365 and Google Docs, Sheets and Slides. Experience of hardware upgrades / removals. Understanding of Audio/Visual equipment (such as Projectors and Speakers). A calm, polite and professional etiquette alongside great communication skills. Be a quick learner and be able to apply knowledge in new situations. Be able to work with a wide variety of people, of different ages and technical ability. Be prepared to seek support when an unknown situation arises to ensure good service is provided to all users. Possess a polite and approachable manner, and to have good self-management and timekeeping skills, as well as a proactive attitude. Be prepared to respond to helpdesk tickets by visiting the customer and providing them face to face support. Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc. Experience with Microsoft 365 Experience with Microsoft Azure Experience with Microsoft Hyper-V The ability to change a projector/projector components Previous use of network equipment such as HP/Aruba Switches and Unifi WiFi Comptia A+ Certification Previous use of creating custom Windows images/cloning and deployment. Knowledge of the use of iPads as teaching and learning devices Previous experience of working in an educational environment would be an advantage. Understand the need to complete a task to ensure that all users are fully supported. Are you an experienced Senior IT Technician looking for your next role and a lovely working environment, then get in touch as immediate interviews are being offered. We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
