Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Jul 05, 2026
Full time
Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 04, 2026
Seasonal
Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Join Our Team as a Homelessness Officer! Are you passionate about making a difference in the lives of individuals and families facing homelessness? We are looking for a dedicated and empathetic Homelessness Officer to join our dynamic team for a temporary contract of 3 months, there may be the opportunity for you to apply for a permanent post within the team also. If you're ready to take on a fulfilling role that allows you to help residents secure stable housing solutions, we want to hear from you! Position: Homelessness Officer Contract Type: Temporary Hourly Rate: 18.85 per hour Contract Length: 3 months Working Pattern: Full Time Location: City of Wolverhampton Council, Civic Centre, St. Peter's Square, Wolverhampton, West Midlands, WV1 1SH Workstyle: Hybrid - 3 days in the Civic Centre and 2 days working from home. Key Responsibilities: Prevent Homelessness : Assist residents in retaining their current accommodation or finding suitable alternatives through tailored Personal Housing Plans. Provide Front-line Support : Engage directly with residents via face-to-face interactions, phone calls, emails, and home visits, always with sensitivity and professionalism. Collaborate: Work closely with internal teams and external partners to facilitate tenancy sustainment and access to housing solutions. Advise Residents: Investigate and assess housing options for those at risk of homelessness, ensuring they understand their rights and available support. Maintain Records: Ensure compliance with data collection for the Ministry of Housing, Communities and Local Government and uphold the highest standards of documentation. What We're Looking For: Qualifications: GCSE English and Mathematics at grade C/4 or equivalent (Certificate In Housing Practice qualification Level 3 desirable but not essential) Experience: Demonstrated ability to assess homelessness cases, with a solid understanding of relevant legislation and a commitment to working with diverse communities. Skills: Excellent communication, empathy, and negotiation skills, with a knack for maintaining resilience in high-pressure situations. Personal Qualities: A team player who can also work independently, displaying creativity in problem-solving and strong organisational skills. Why Join Us? Impactful Work: Be part of a dedicated team committed to preventing and relieving homelessness in the community. Supportive Environment: Work alongside passionate colleagues who share your dedication to social inclusion and reducing inequality. If you're ready to make a real impact and support individuals and families in need, apply now to become our Homelessness Officer! How to Apply: Please submit your CV and a cover letter outlining your relevant experience and motivation for applying. We can't wait to hear from you! Note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. Together, let's create a brighter future for those facing homelessness in our community! Deadline for applications: 30/06/2026 Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jul 04, 2026
Seasonal
Join Our Team as a Homelessness Officer! Are you passionate about making a difference in the lives of individuals and families facing homelessness? We are looking for a dedicated and empathetic Homelessness Officer to join our dynamic team for a temporary contract of 3 months, there may be the opportunity for you to apply for a permanent post within the team also. If you're ready to take on a fulfilling role that allows you to help residents secure stable housing solutions, we want to hear from you! Position: Homelessness Officer Contract Type: Temporary Hourly Rate: 18.85 per hour Contract Length: 3 months Working Pattern: Full Time Location: City of Wolverhampton Council, Civic Centre, St. Peter's Square, Wolverhampton, West Midlands, WV1 1SH Workstyle: Hybrid - 3 days in the Civic Centre and 2 days working from home. Key Responsibilities: Prevent Homelessness : Assist residents in retaining their current accommodation or finding suitable alternatives through tailored Personal Housing Plans. Provide Front-line Support : Engage directly with residents via face-to-face interactions, phone calls, emails, and home visits, always with sensitivity and professionalism. Collaborate: Work closely with internal teams and external partners to facilitate tenancy sustainment and access to housing solutions. Advise Residents: Investigate and assess housing options for those at risk of homelessness, ensuring they understand their rights and available support. Maintain Records: Ensure compliance with data collection for the Ministry of Housing, Communities and Local Government and uphold the highest standards of documentation. What We're Looking For: Qualifications: GCSE English and Mathematics at grade C/4 or equivalent (Certificate In Housing Practice qualification Level 3 desirable but not essential) Experience: Demonstrated ability to assess homelessness cases, with a solid understanding of relevant legislation and a commitment to working with diverse communities. Skills: Excellent communication, empathy, and negotiation skills, with a knack for maintaining resilience in high-pressure situations. Personal Qualities: A team player who can also work independently, displaying creativity in problem-solving and strong organisational skills. Why Join Us? Impactful Work: Be part of a dedicated team committed to preventing and relieving homelessness in the community. Supportive Environment: Work alongside passionate colleagues who share your dedication to social inclusion and reducing inequality. If you're ready to make a real impact and support individuals and families in need, apply now to become our Homelessness Officer! How to Apply: Please submit your CV and a cover letter outlining your relevant experience and motivation for applying. We can't wait to hear from you! Note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. Together, let's create a brighter future for those facing homelessness in our community! Deadline for applications: 30/06/2026 Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Homelessness Prevention Officer - Hertfordshire 6-month contract £28 per hour (Umbrella) Inside IR35 A Hertfordshire local authority is seeking an experienced Homelessness Prevention Officer to join their Housing Options team on a 6-month interim basis. This is a key frontline role supporting residents at risk of homelessness, ensuring timely, legally compliant interventions in line with statutory duties. You will play a central role in delivering an effective homelessness prevention service, providing comprehensive housing advice across both the private and public sectors. Working within the framework of current homelessness legislation and statutory guidance, you will manage a varied caseload, undertake detailed investigations into homelessness applications, and make informed decisions where prevention or relief is not possible. A core part of the role will involve early identification of households at risk, proactively engaging with service users and partner agencies to prevent homelessness before crisis point is reached. You will collaborate closely with housing associations, support services, and internal council departments to develop sustainable housing solutions. This is an excellent opportunity for someone who thrives in a fast-paced statutory housing environment and is confident applying housing legislation to real-world casework. You'll be joining a team committed to best practice, continuous improvement, and delivering meaningful outcomes for vulnerable residents. You'll also gain exposure to complex cases, strengthen your decision-making under the Homelessness Reduction Act framework, and contribute directly to improving homelessness prevention outcomes across the borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 04, 2026
Contractor
Homelessness Prevention Officer - Hertfordshire 6-month contract £28 per hour (Umbrella) Inside IR35 A Hertfordshire local authority is seeking an experienced Homelessness Prevention Officer to join their Housing Options team on a 6-month interim basis. This is a key frontline role supporting residents at risk of homelessness, ensuring timely, legally compliant interventions in line with statutory duties. You will play a central role in delivering an effective homelessness prevention service, providing comprehensive housing advice across both the private and public sectors. Working within the framework of current homelessness legislation and statutory guidance, you will manage a varied caseload, undertake detailed investigations into homelessness applications, and make informed decisions where prevention or relief is not possible. A core part of the role will involve early identification of households at risk, proactively engaging with service users and partner agencies to prevent homelessness before crisis point is reached. You will collaborate closely with housing associations, support services, and internal council departments to develop sustainable housing solutions. This is an excellent opportunity for someone who thrives in a fast-paced statutory housing environment and is confident applying housing legislation to real-world casework. You'll be joining a team committed to best practice, continuous improvement, and delivering meaningful outcomes for vulnerable residents. You'll also gain exposure to complex cases, strengthen your decision-making under the Homelessness Reduction Act framework, and contribute directly to improving homelessness prevention outcomes across the borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Are you an experienced Housing Officer with a strong understanding of Part VII of the Housing Act 1996? We are working with a forward-thinking Local Authority seeking a skilled professional to join their Housing Service and play a key role in managing an increasing volume of statutory housing reviews and accommodation offers. This is an exciting opportunity to join a busy service during a period of transformation and make an immediate impact supporting vulnerable residents while ensuring legal compliance across homelessness decision-making. The Role You will be responsible for managing and determining reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based and delivered within statutory timescales. You will also oversee and make offers of suitable accommodation, including both Temporary Accommodation and settled housing solutions. Key Responsibilities Conduct statutory reviews under Part VII of the Housing Act 1996. Assess complex housing and homelessness cases and produce well-reasoned review decisions. Make offers of Temporary Accommodation and settled accommodation in line with legislation and policy. Ensure all decisions comply with current housing legislation, case law and best practice. Liaise with applicants, legal representatives, housing providers and internal stakeholders. Maintain accurate case records and provide clear written communication throughout the review process. About You To be successful in this role, you will have: Proven experience conducting reviews under Part VII of the Housing Act 1996. Experience making offers of accommodation under homelessness legislation, including Temporary Accommodation. Strong knowledge of homelessness legislation, guidance and case law. Excellent written decision-making and report-writing skills. The ability to manage a demanding caseload and work independently. Previous Local Authority housing experience. This is a fantastic opportunity to join a busy and evolving Housing Service where your expertise will be highly valued. You will play a crucial role in ensuring fair, lawful and timely decisions for residents seeking housing assistance.
Jul 03, 2026
Seasonal
Are you an experienced Housing Officer with a strong understanding of Part VII of the Housing Act 1996? We are working with a forward-thinking Local Authority seeking a skilled professional to join their Housing Service and play a key role in managing an increasing volume of statutory housing reviews and accommodation offers. This is an exciting opportunity to join a busy service during a period of transformation and make an immediate impact supporting vulnerable residents while ensuring legal compliance across homelessness decision-making. The Role You will be responsible for managing and determining reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based and delivered within statutory timescales. You will also oversee and make offers of suitable accommodation, including both Temporary Accommodation and settled housing solutions. Key Responsibilities Conduct statutory reviews under Part VII of the Housing Act 1996. Assess complex housing and homelessness cases and produce well-reasoned review decisions. Make offers of Temporary Accommodation and settled accommodation in line with legislation and policy. Ensure all decisions comply with current housing legislation, case law and best practice. Liaise with applicants, legal representatives, housing providers and internal stakeholders. Maintain accurate case records and provide clear written communication throughout the review process. About You To be successful in this role, you will have: Proven experience conducting reviews under Part VII of the Housing Act 1996. Experience making offers of accommodation under homelessness legislation, including Temporary Accommodation. Strong knowledge of homelessness legislation, guidance and case law. Excellent written decision-making and report-writing skills. The ability to manage a demanding caseload and work independently. Previous Local Authority housing experience. This is a fantastic opportunity to join a busy and evolving Housing Service where your expertise will be highly valued. You will play a crucial role in ensuring fair, lawful and timely decisions for residents seeking housing assistance.
We are currently seeking an experienced Homeless Intervention and Prevention Officer to join a busy South London Local Authority Housing Service on an initial 6-month contract. The successful candidate will play a key role in delivering early homelessness prevention activity, working proactively with individuals and households at risk of losing their accommodation. You will provide expert advice across a range of housing issues, welfare benefits, and tenancy matters, ensuring customers receive timely, accurate guidance that supports sustainable housing solutions and reduces the risk of homelessness. You will actively identify and secure suitable housing options, making full use of prevention tools such as Discretionary Housing Payments (DHP) and the Homelessness Prevention Fund to resolve housing issues at the earliest opportunity. You will be responsible for promoting and delivering the Council's homelessness prevention agenda in a proactive and solution-focused way, helping to reduce reliance on temporary accommodation and ensuring positive housing outcomes within agreed timescales. The successful candidate will have strong experience within homelessness prevention or housing options services, with a solid understanding of relevant legislation and a track record of working in high-pressure environments. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be
Jul 03, 2026
Contractor
We are currently seeking an experienced Homeless Intervention and Prevention Officer to join a busy South London Local Authority Housing Service on an initial 6-month contract. The successful candidate will play a key role in delivering early homelessness prevention activity, working proactively with individuals and households at risk of losing their accommodation. You will provide expert advice across a range of housing issues, welfare benefits, and tenancy matters, ensuring customers receive timely, accurate guidance that supports sustainable housing solutions and reduces the risk of homelessness. You will actively identify and secure suitable housing options, making full use of prevention tools such as Discretionary Housing Payments (DHP) and the Homelessness Prevention Fund to resolve housing issues at the earliest opportunity. You will be responsible for promoting and delivering the Council's homelessness prevention agenda in a proactive and solution-focused way, helping to reduce reliance on temporary accommodation and ensuring positive housing outcomes within agreed timescales. The successful candidate will have strong experience within homelessness prevention or housing options services, with a solid understanding of relevant legislation and a track record of working in high-pressure environments. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be
Homelessness Prevention Officer Borehamwood (2 days onsite) 25 per hour 6-month contract Are you passionate about making a real difference in people's lives? We're partnering with a well-established local authority in Hertfordshire to recruit an experienced Homelessness Prevention Officer to join a dedicated Housing team focused on proactive, person-centred solutions. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, working at the heart of a service that supports vulnerable residents at critical moments. The Role As a Homelessness Prevention Officer, you will manage a varied caseload of individuals and families who are homeless or at risk of homelessness within 56 days. You'll take a proactive, solutions-focused approach, helping to sustain accommodation wherever possible. Key responsibilities include: Delivering specialist housing advice in line with the Homelessness Reduction Act 2017 Creating and reviewing Personalised Housing Plans to prevent homelessness Investigating homelessness applications and making robust, legally sound decisions Mediating between landlords and tenants to resolve disputes and sustain tenancies Working collaboratively with internal teams and external partners such as social services, landlords, and voluntary organisations Managing cases through to resolution, including referrals to temporary accommodation where needed Ensuring accurate case recording and compliance with statutory duties About You A Chartered Institute of Housing (CIH) qualification is highly desirable, or equivalent relevant experience in housing/homelessness services. Experience working in homelessness prevention, housing options, or a similar frontline housing role A strong working knowledge of housing legislation and homelessness duties Proven experience managing caseloads, conducting investigations, and making housing decisions Excellent communication and negotiation skills, with the ability to handle sensitive and complex cases A proactive, resilient approach with strong problem-solving abilities Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jul 03, 2026
Seasonal
Homelessness Prevention Officer Borehamwood (2 days onsite) 25 per hour 6-month contract Are you passionate about making a real difference in people's lives? We're partnering with a well-established local authority in Hertfordshire to recruit an experienced Homelessness Prevention Officer to join a dedicated Housing team focused on proactive, person-centred solutions. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, working at the heart of a service that supports vulnerable residents at critical moments. The Role As a Homelessness Prevention Officer, you will manage a varied caseload of individuals and families who are homeless or at risk of homelessness within 56 days. You'll take a proactive, solutions-focused approach, helping to sustain accommodation wherever possible. Key responsibilities include: Delivering specialist housing advice in line with the Homelessness Reduction Act 2017 Creating and reviewing Personalised Housing Plans to prevent homelessness Investigating homelessness applications and making robust, legally sound decisions Mediating between landlords and tenants to resolve disputes and sustain tenancies Working collaboratively with internal teams and external partners such as social services, landlords, and voluntary organisations Managing cases through to resolution, including referrals to temporary accommodation where needed Ensuring accurate case recording and compliance with statutory duties About You A Chartered Institute of Housing (CIH) qualification is highly desirable, or equivalent relevant experience in housing/homelessness services. Experience working in homelessness prevention, housing options, or a similar frontline housing role A strong working knowledge of housing legislation and homelessness duties Proven experience managing caseloads, conducting investigations, and making housing decisions Excellent communication and negotiation skills, with the ability to handle sensitive and complex cases A proactive, resilient approach with strong problem-solving abilities Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Housing Interventions Officer - Custody Based - HMP Parc Location: Bridgend Salary: £26,000 per annum Vacancy Type: Permanent About The Role Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you ll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we re looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you re motivated, resilient and committed to reducing reoffending through stable housing, we d love to hear from you. All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Jul 02, 2026
Full time
Housing Interventions Officer - Custody Based - HMP Parc Location: Bridgend Salary: £26,000 per annum Vacancy Type: Permanent About The Role Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you ll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we re looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you re motivated, resilient and committed to reducing reoffending through stable housing, we d love to hear from you. All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Opus People Solutions Ltd
Astwood Bank, Worcestershire
Technical Support Officer Hourly rate: 15.31 Location: Crossgate House Redditch B98 7SN- office based Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor Responsibilities will include: Taking calls, arranging appointments and liaising with customers suppliers and contractors Updating the property management system Updating compliance and asset spreadsheets Issuing and monitoring programmes of works Booking supervisor inspections, chasing no access and compliance due dates and certification Raising jobs, closing jobs and covering phones for gas servicing during team annual leave. Raising purchase orders and processng invoices The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous. For more information or to process your application, please apply now!
Jul 02, 2026
Seasonal
Technical Support Officer Hourly rate: 15.31 Location: Crossgate House Redditch B98 7SN- office based Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor Responsibilities will include: Taking calls, arranging appointments and liaising with customers suppliers and contractors Updating the property management system Updating compliance and asset spreadsheets Issuing and monitoring programmes of works Booking supervisor inspections, chasing no access and compliance due dates and certification Raising jobs, closing jobs and covering phones for gas servicing during team annual leave. Raising purchase orders and processng invoices The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous. For more information or to process your application, please apply now!
Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.
Jul 02, 2026
Seasonal
Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.
Recruitment Solutions (Folkestone) Ltd
Hawkinge, Kent
37.5 hours per week (rota basis, including evenings, weekends and Bank Holidays) Permanent, Full-Time About the Role We are looking for a compassionate and motivated Supported Housing Officer to join our supported housing service in Folkestone. This rewarding role involves supporting individuals experiencing homelessness to achieve greater independence, improve their wellbeing, and move towards sustainable housing solutions. You will work closely with residents to assess their needs, develop personalised support plans, and help them access the services, opportunities, and resources needed to achieve their goals. You will also play an important role in creating a safe, positive, and supportive living environment, delivering activities and workshops that promote life skills, wellbeing, education, employment, and personal development. Key Responsibilities Manage a caseload of residents and provide tailored support. Complete assessments and develop person-centred support plans. Support residents to access housing, healthcare, education, training, employment, and community services. Deliver practical life-skills sessions and wellbeing activities. Work collaboratively with external agencies and support providers. Assist residents in identifying and achieving move-on accommodation options. Maintain accurate records and case notes. Support the day-to-day operation of the accommodation service, including resident arrivals and departures. Promote safeguarding, health and safety, and service standards at all times. About You We are looking for someone who has: Essential Experience completing assessments and developing support plans. Experience working in a support, housing, social care, or related environment. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Good IT skills, including Microsoft Office. The ability to manage a varied workload and prioritise effectively. A person-centred, empathetic, and professional approach. The ability to work independently and as part of a team. Desirable Experience working within homelessness, supported housing, or housing support services. Knowledge of housing and homelessness legislation. Experience working with people with complex support needs. Experience using case management or client database systems. What We Offer A rewarding opportunity to make a genuine difference in people's lives. Ongoing training and professional development. Supportive team environment. Opportunity to develop your career within the housing and support sector. Additional Information Enhanced DBS check required. The role involves working a rota pattern, including evenings, weekends, and Bank Holidays. Salary: 26,000 per annum. If you are passionate about helping people overcome barriers and achieve positive outcomes, we would love to hear from you. Apply today with your CV and a covering statement outlining your suitability for the role.
Jul 02, 2026
Full time
37.5 hours per week (rota basis, including evenings, weekends and Bank Holidays) Permanent, Full-Time About the Role We are looking for a compassionate and motivated Supported Housing Officer to join our supported housing service in Folkestone. This rewarding role involves supporting individuals experiencing homelessness to achieve greater independence, improve their wellbeing, and move towards sustainable housing solutions. You will work closely with residents to assess their needs, develop personalised support plans, and help them access the services, opportunities, and resources needed to achieve their goals. You will also play an important role in creating a safe, positive, and supportive living environment, delivering activities and workshops that promote life skills, wellbeing, education, employment, and personal development. Key Responsibilities Manage a caseload of residents and provide tailored support. Complete assessments and develop person-centred support plans. Support residents to access housing, healthcare, education, training, employment, and community services. Deliver practical life-skills sessions and wellbeing activities. Work collaboratively with external agencies and support providers. Assist residents in identifying and achieving move-on accommodation options. Maintain accurate records and case notes. Support the day-to-day operation of the accommodation service, including resident arrivals and departures. Promote safeguarding, health and safety, and service standards at all times. About You We are looking for someone who has: Essential Experience completing assessments and developing support plans. Experience working in a support, housing, social care, or related environment. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Good IT skills, including Microsoft Office. The ability to manage a varied workload and prioritise effectively. A person-centred, empathetic, and professional approach. The ability to work independently and as part of a team. Desirable Experience working within homelessness, supported housing, or housing support services. Knowledge of housing and homelessness legislation. Experience working with people with complex support needs. Experience using case management or client database systems. What We Offer A rewarding opportunity to make a genuine difference in people's lives. Ongoing training and professional development. Supportive team environment. Opportunity to develop your career within the housing and support sector. Additional Information Enhanced DBS check required. The role involves working a rota pattern, including evenings, weekends, and Bank Holidays. Salary: 26,000 per annum. If you are passionate about helping people overcome barriers and achieve positive outcomes, we would love to hear from you. Apply today with your CV and a covering statement outlining your suitability for the role.
Property Manager / Technical Officer - Housing Organisation Long term contract available 37 hour week - Hybrid Working Proven Housing background required 42ph PAYE The Private Sector Housing Team provides core Housing Solutions functions including statutory services provided under the Housing Acts 1996, 2004 , and other statutes. The team specialises in effective assessment, investigation, and complaint resolution in relation to private sector housing standards and functions, illegal evictions, harassment, public health matters, and liaising with homelessness and housing register functions. The team also delivers mandatory Disabled Facilities grants (DFG) as well as other Discretionary Housing Assistance. The team empowers residents of the area to live independently and realise their aspirations. Your Customers Staff within the Council Elected Members External customers including those to whom we provide a statutory service ie CBC residents Service supplier network Parish Councils and other representative community groups Stakeholders and partners, including voluntary agencies Private landlords and letting agents Your Role Use statutory powers to regulate and improve conditions of private sector homes You will have delegated power to take enforcement action, where necessary in line with our Enforcement Policy Support the delivery of the Housing Assistance policy and programmes, to achieve renewal objectives, environmental sustainability, maximising public and private investment in the Housing stock. Knowledge of construction, housing and related legislation, and competency in enforcing legal standards, commensurate with level/grade. Progress the Housing Services delivery of the Housing Assistance programme, and associated schemes, including face-to-face interactions with a range of customers and providing expert advice. You will maintain a high level of accuracy in record keeping/data entry Be the first point of contact for our customers relevant to the services provided. Manage a varied caseload, ensure good time management Your cases will be complex and varied, across the breath of Private Sector Housing Functions You will support and advise colleagues and PSH management
Jul 02, 2026
Contractor
Property Manager / Technical Officer - Housing Organisation Long term contract available 37 hour week - Hybrid Working Proven Housing background required 42ph PAYE The Private Sector Housing Team provides core Housing Solutions functions including statutory services provided under the Housing Acts 1996, 2004 , and other statutes. The team specialises in effective assessment, investigation, and complaint resolution in relation to private sector housing standards and functions, illegal evictions, harassment, public health matters, and liaising with homelessness and housing register functions. The team also delivers mandatory Disabled Facilities grants (DFG) as well as other Discretionary Housing Assistance. The team empowers residents of the area to live independently and realise their aspirations. Your Customers Staff within the Council Elected Members External customers including those to whom we provide a statutory service ie CBC residents Service supplier network Parish Councils and other representative community groups Stakeholders and partners, including voluntary agencies Private landlords and letting agents Your Role Use statutory powers to regulate and improve conditions of private sector homes You will have delegated power to take enforcement action, where necessary in line with our Enforcement Policy Support the delivery of the Housing Assistance policy and programmes, to achieve renewal objectives, environmental sustainability, maximising public and private investment in the Housing stock. Knowledge of construction, housing and related legislation, and competency in enforcing legal standards, commensurate with level/grade. Progress the Housing Services delivery of the Housing Assistance programme, and associated schemes, including face-to-face interactions with a range of customers and providing expert advice. You will maintain a high level of accuracy in record keeping/data entry Be the first point of contact for our customers relevant to the services provided. Manage a varied caseload, ensure good time management Your cases will be complex and varied, across the breath of Private Sector Housing Functions You will support and advise colleagues and PSH management
Role : Compliance Coordinator Location : Working onsite, Forward Drive, Harrow, Middlesex, HA3 8NT Pay : 18.22 per hour PAYE or 23.71 per hour Umbrella Contract : Ongoing temporary assignment The London Borough of Harrow is seeking a proactive and detail driven Compliance Coordinator to support the Housing & Regeneration division. This onsite role is ideal for someone who thrives in a structured environment, enjoys coordinating compliance activity, and is confident working with multiple stakeholders across a busy service. About the Role: As a Compliance Coordinator, you will play a key part in ensuring that housing related compliance processes are delivered accurately, efficiently, and in line with statutory and organisational requirements. You'll support officers, maintain essential records, and help keep the division running smoothly. Key Responsibilities: Compliance monitoring - Support the coordination of compliance checks across Housing & Regeneration. Data management - Maintain accurate records, logs, and compliance documentation. Reporting - Assist with preparing reports, summaries, and updates for managers and stakeholders. Stakeholder coordination - Liaise with internal teams, contractors, and external partners to ensure compliance actions are completed. Administrative support - Provide general administrative and organisational support to the wider team. Skills & Experience Required: Experience in compliance or coordination within housing, regeneration, or a similar regulatory environment. Strong organisational skills with excellent attention to detail. Confidence working onsite in a fast paced local authority setting. Good communication skills and ability to work with multiple stakeholders. About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees. Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406. Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed).
Jul 02, 2026
Seasonal
Role : Compliance Coordinator Location : Working onsite, Forward Drive, Harrow, Middlesex, HA3 8NT Pay : 18.22 per hour PAYE or 23.71 per hour Umbrella Contract : Ongoing temporary assignment The London Borough of Harrow is seeking a proactive and detail driven Compliance Coordinator to support the Housing & Regeneration division. This onsite role is ideal for someone who thrives in a structured environment, enjoys coordinating compliance activity, and is confident working with multiple stakeholders across a busy service. About the Role: As a Compliance Coordinator, you will play a key part in ensuring that housing related compliance processes are delivered accurately, efficiently, and in line with statutory and organisational requirements. You'll support officers, maintain essential records, and help keep the division running smoothly. Key Responsibilities: Compliance monitoring - Support the coordination of compliance checks across Housing & Regeneration. Data management - Maintain accurate records, logs, and compliance documentation. Reporting - Assist with preparing reports, summaries, and updates for managers and stakeholders. Stakeholder coordination - Liaise with internal teams, contractors, and external partners to ensure compliance actions are completed. Administrative support - Provide general administrative and organisational support to the wider team. Skills & Experience Required: Experience in compliance or coordination within housing, regeneration, or a similar regulatory environment. Strong organisational skills with excellent attention to detail. Confidence working onsite in a fast paced local authority setting. Good communication skills and ability to work with multiple stakeholders. About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees. Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406. Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed).
Ashfield District Council
Kirkby-in-ashfield, Nottinghamshire
Ashfield District Council have an exciting opportunity for an Assertive Outreach Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £28,598 - £31,022 per annum (pay award pending). This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need. The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances. As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes. The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential Package Up to 43 days per year including bank holidays (pro rata for part time or condensed hours) Local Government pension scheme Personal Development Discounted leisure facilities Retail discounts Free eye tests Cycle to work scheme Health and well-being Closing date: 5 July 2026 Interview date: 13 & 14 July 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Assertive Outreach Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Jul 01, 2026
Full time
Ashfield District Council have an exciting opportunity for an Assertive Outreach Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £28,598 - £31,022 per annum (pay award pending). This is an exciting opportunity to join the Housing Options Team as an Assertive Outreach Officer, working proactively with households who are homeless or facing urgent housing need. The role focuses on identifying support needs, tackling barriers to housing, and helping individuals and families successfully move on into settled accommodation. You will take a person-centred and empowering approach, building trust with service users and supporting them to take an active role in improving their circumstances. As part of this role, you will carry out detailed needs assessments and develop tailored action plans in partnership with service users and a wide range of agencies, including social care, health services, and voluntary sector organisations. You will provide hands-on support throughout the housing journey from searching for suitable accommodation and attending viewings, to helping individuals understand their tenancy responsibilities and sustain their new homes. The post requires strong relationship-building and problem-solving skills, as you will work collaboratively with landlords, support providers and internal teams to find creative solutions to complex situations. You will also play a key part in maintaining accurate case records, monitoring outcomes, and contributing to service improvement through reporting and partnership forums. A proactive, flexible attitude and a commitment to delivering high-quality, customer-focused services are essential Package Up to 43 days per year including bank holidays (pro rata for part time or condensed hours) Local Government pension scheme Personal Development Discounted leisure facilities Retail discounts Free eye tests Cycle to work scheme Health and well-being Closing date: 5 July 2026 Interview date: 13 & 14 July 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Assertive Outreach Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Private Rented Sector Officer Surrey Local Authority 40- 45 per hour (Umbrella) Initial 6-Month Contract Hybrid Working Are you an experienced Private Rented Sector Officer or Private Sector Housing Officer looking for your next Local Authority contract? A Surrey Local Authority is looking to recruit a proactive and relationship-focused Private Rented Sector Officer to join its Housing team on an initial six-month contract. This is an excellent opportunity to play a key role in reducing the use of temporary accommodation by securing sustainable housing solutions for households at risk of homelessness. The Role As a Private Rented Sector Officer , you'll work at the forefront of the Council's homelessness prevention service, sourcing suitable accommodation within the private rented sector and building strong partnerships with landlords and letting agents. You'll be responsible for identifying new accommodation opportunities, negotiating tenancy arrangements and helping households move into safe, affordable homes. Working closely with colleagues across Housing, you'll make a direct contribution to preventing and relieving homelessness while reducing reliance on temporary accommodation. This role would suit an experienced Private Sector Housing Officer or Private Rented Sector Officer who enjoys building relationships with landlords, negotiating successful outcomes and making a real difference to households in housing need. Key Responsibilities Proactively source and procure suitable private rented accommodation for households threatened with or experiencing homelessness. Develop and maintain strong working relationships with local landlords, letting agents and property owners. Negotiate tenancy agreements and financial packages to secure accommodation and achieve positive outcomes for applicants. Promote the Council's private rented sector initiatives and encourage landlord engagement. Work collaboratively with Housing Options colleagues to support households into appropriate long-term accommodation. Maintain accurate case records and ensure all work is completed in line with relevant housing legislation and Council policies. Contribute to reducing the number of households placed in temporary accommodation through effective prevention and relief work. About You To be considered for this role, you'll ideally have: Experience working within Housing Options, Homelessness Prevention or the Private Rented Sector. Experience liaising with private landlords and letting agents. Strong negotiation and relationship-building skills. A proactive approach with the ability to identify housing opportunities and deliver positive outcomes. Excellent communication and organisational skills. An understanding of homelessness legislation and the challenges affecting the private rented sector would be advantageous. What's on Offer? 40- 45 per hour (Umbrella). Initial 6-month contract with the potential for extension. Hybrid working arrangements. Opportunity to make a tangible impact on homelessness prevention within a supportive Housing team. Surrey-based Local Authority with an established Housing service. If you're an experienced Private Rented Sector Officer , Private Sector Housing Officer , Housing Options Officer, Housing Officer or Homelessness Prevention Officer looking for your next Local Authority contract, I'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
Jul 01, 2026
Contractor
Private Rented Sector Officer Surrey Local Authority 40- 45 per hour (Umbrella) Initial 6-Month Contract Hybrid Working Are you an experienced Private Rented Sector Officer or Private Sector Housing Officer looking for your next Local Authority contract? A Surrey Local Authority is looking to recruit a proactive and relationship-focused Private Rented Sector Officer to join its Housing team on an initial six-month contract. This is an excellent opportunity to play a key role in reducing the use of temporary accommodation by securing sustainable housing solutions for households at risk of homelessness. The Role As a Private Rented Sector Officer , you'll work at the forefront of the Council's homelessness prevention service, sourcing suitable accommodation within the private rented sector and building strong partnerships with landlords and letting agents. You'll be responsible for identifying new accommodation opportunities, negotiating tenancy arrangements and helping households move into safe, affordable homes. Working closely with colleagues across Housing, you'll make a direct contribution to preventing and relieving homelessness while reducing reliance on temporary accommodation. This role would suit an experienced Private Sector Housing Officer or Private Rented Sector Officer who enjoys building relationships with landlords, negotiating successful outcomes and making a real difference to households in housing need. Key Responsibilities Proactively source and procure suitable private rented accommodation for households threatened with or experiencing homelessness. Develop and maintain strong working relationships with local landlords, letting agents and property owners. Negotiate tenancy agreements and financial packages to secure accommodation and achieve positive outcomes for applicants. Promote the Council's private rented sector initiatives and encourage landlord engagement. Work collaboratively with Housing Options colleagues to support households into appropriate long-term accommodation. Maintain accurate case records and ensure all work is completed in line with relevant housing legislation and Council policies. Contribute to reducing the number of households placed in temporary accommodation through effective prevention and relief work. About You To be considered for this role, you'll ideally have: Experience working within Housing Options, Homelessness Prevention or the Private Rented Sector. Experience liaising with private landlords and letting agents. Strong negotiation and relationship-building skills. A proactive approach with the ability to identify housing opportunities and deliver positive outcomes. Excellent communication and organisational skills. An understanding of homelessness legislation and the challenges affecting the private rented sector would be advantageous. What's on Offer? 40- 45 per hour (Umbrella). Initial 6-month contract with the potential for extension. Hybrid working arrangements. Opportunity to make a tangible impact on homelessness prevention within a supportive Housing team. Surrey-based Local Authority with an established Housing service. If you're an experienced Private Rented Sector Officer , Private Sector Housing Officer , Housing Options Officer, Housing Officer or Homelessness Prevention Officer looking for your next Local Authority contract, I'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
Customer Resolution Officer Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration : Fixed Term (until January 2027) What You'll Do: Support and manage customer complaints, ensuring they are logged, investigated and resolved within agreed timeframes Gather evidence and work with colleagues to deliver fair, clear outcomes Manage escalations and complex cases, coordinating with internal teams where needed Act as a first point of contact for disrepair claims, maintaining accurate records and providing updates Coordinate actions arising from cases, including works and external responses Capture learning from complaints and contribute to continuous service improvement What You'll Need: Experience in a customer service, complaints, disrepair or resolutions role with a strong focus on delivering excellent customer outcomes Strong communication skills with the ability to influence, challenge constructively and handle sensitive conversations with empathy Good problem-solving skills, with the ability to manage competing priorities and deliver to targets Ability to analyse data, identify trends and contribute to reporting and improvements Confidence using Microsoft Office tools including Teams, Excel, Word and PowerPoint Knowledge of the Housing Ombudsman Complaint Handling Code What You'll Get: 30 day holiday entitlement (increasing to 33 days after 3 years' service), plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and Hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme If you want to work in a role that makes a real impact on improving people's lives and you know you'd be a great fit, please apply today! We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. The Company An innovative housing provider, with customers at the heart of everything we do. We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West. We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond. Role closes: 8th July 2026
Jun 30, 2026
Contractor
Customer Resolution Officer Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration : Fixed Term (until January 2027) What You'll Do: Support and manage customer complaints, ensuring they are logged, investigated and resolved within agreed timeframes Gather evidence and work with colleagues to deliver fair, clear outcomes Manage escalations and complex cases, coordinating with internal teams where needed Act as a first point of contact for disrepair claims, maintaining accurate records and providing updates Coordinate actions arising from cases, including works and external responses Capture learning from complaints and contribute to continuous service improvement What You'll Need: Experience in a customer service, complaints, disrepair or resolutions role with a strong focus on delivering excellent customer outcomes Strong communication skills with the ability to influence, challenge constructively and handle sensitive conversations with empathy Good problem-solving skills, with the ability to manage competing priorities and deliver to targets Ability to analyse data, identify trends and contribute to reporting and improvements Confidence using Microsoft Office tools including Teams, Excel, Word and PowerPoint Knowledge of the Housing Ombudsman Complaint Handling Code What You'll Get: 30 day holiday entitlement (increasing to 33 days after 3 years' service), plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and Hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme If you want to work in a role that makes a real impact on improving people's lives and you know you'd be a great fit, please apply today! We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. The Company An innovative housing provider, with customers at the heart of everything we do. We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West. We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond. Role closes: 8th July 2026
A North East London Local Authority is seeking an experienced Housing Reviews Officer to join their specialist homelessness and allocations team on an initial 3-month contract. This is a key role at the forefront of statutory homelessness review functions following the Homelessness Reduction Act 2017, supporting high-quality decision-making and improving outcomes for vulnerable residents. You will be responsible for carrying out timely and legally robust statutory reviews under Section 202 of the Housing Act 1996, including negative homelessness decisions, suitability of accommodation, and discharge of duty reviews. The role also covers Part VI Housing Act 1996 reviews, including housing register assessments and decisions relating to choice-based lettings and housing offers. A significant part of the role involves managing cases progressing to Section 204 appeals in the County Court, as well as supporting higher-level challenges including judicial reviews and other housing-related litigation. You will play a key role in ensuring decisions are well-evidenced, legally compliant, and defensible. The postholder will also contribute to reducing reliance on temporary accommodation by ensuring reviews are used effectively as a preventative and relief tool, providing applicants with clear housing advice, and identifying suitable housing options where appropriate. You will maintain accurate and high-quality data on all review activity, supporting statutory reporting requirements and enabling analysis of homelessness trends, causes, and solutions. This insight will help inform service planning, demand management, and strategic responses across homelessness and allocations services. This is a highly specialist role requiring strong knowledge of housing legislation, homelessness duties, Part VI allocations, and relevant case law, as well as the ability to manage complex caseloads independently. The role is ideal for a housing professional with experience in statutory homelessness decision-making, reviews, and appeals, who is confident operating in a fast-evolving legislative environment and committed to improving outcomes for vulnerable households. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 30, 2026
Contractor
A North East London Local Authority is seeking an experienced Housing Reviews Officer to join their specialist homelessness and allocations team on an initial 3-month contract. This is a key role at the forefront of statutory homelessness review functions following the Homelessness Reduction Act 2017, supporting high-quality decision-making and improving outcomes for vulnerable residents. You will be responsible for carrying out timely and legally robust statutory reviews under Section 202 of the Housing Act 1996, including negative homelessness decisions, suitability of accommodation, and discharge of duty reviews. The role also covers Part VI Housing Act 1996 reviews, including housing register assessments and decisions relating to choice-based lettings and housing offers. A significant part of the role involves managing cases progressing to Section 204 appeals in the County Court, as well as supporting higher-level challenges including judicial reviews and other housing-related litigation. You will play a key role in ensuring decisions are well-evidenced, legally compliant, and defensible. The postholder will also contribute to reducing reliance on temporary accommodation by ensuring reviews are used effectively as a preventative and relief tool, providing applicants with clear housing advice, and identifying suitable housing options where appropriate. You will maintain accurate and high-quality data on all review activity, supporting statutory reporting requirements and enabling analysis of homelessness trends, causes, and solutions. This insight will help inform service planning, demand management, and strategic responses across homelessness and allocations services. This is a highly specialist role requiring strong knowledge of housing legislation, homelessness duties, Part VI allocations, and relevant case law, as well as the ability to manage complex caseloads independently. The role is ideal for a housing professional with experience in statutory homelessness decision-making, reviews, and appeals, who is confident operating in a fast-evolving legislative environment and committed to improving outcomes for vulnerable households. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Officer (Complex Case Team) Bedford, Permanent, Full time (37 hours per week) Up to 37,000 per annum, including car allowance - Based on skills and experience We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB), ensuring a strong customer focus at all times. What you will be doing: Managing safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions. Managing cases where a greater focus or intervention is required. Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do. Working closely with internal and external partners to ensure a seamless and wholistic offering to customers. Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary. Working with customers with complex lives to ensure that property We'd love to meet someone with: Excellent customer service skills putting the customer at the heart of what we do Good problem-solving, negotiation and influencing skills Strong communication skills, both written and verbal Excellent time management and organisational skills Experience of working in partnership with internal teams and external organisations to achieve shared goals Please note the successful candidate will need to complete a Basic DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Jun 30, 2026
Full time
Housing Officer (Complex Case Team) Bedford, Permanent, Full time (37 hours per week) Up to 37,000 per annum, including car allowance - Based on skills and experience We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB), ensuring a strong customer focus at all times. What you will be doing: Managing safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions. Managing cases where a greater focus or intervention is required. Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do. Working closely with internal and external partners to ensure a seamless and wholistic offering to customers. Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary. Working with customers with complex lives to ensure that property We'd love to meet someone with: Excellent customer service skills putting the customer at the heart of what we do Good problem-solving, negotiation and influencing skills Strong communication skills, both written and verbal Excellent time management and organisational skills Experience of working in partnership with internal teams and external organisations to achieve shared goals Please note the successful candidate will need to complete a Basic DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Income Recovery Officer Location: Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH) Hourly Rate: 19 per hour PAYE or 24.74 per hour Umbrella Duration: 3-month contract (with scope for extension thereafter) The Opportunity We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team. This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority. With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration. The Role As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required. You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service. Key Responsibilities Manage rent arrears cases from early intervention through to legal action Maximise rent collection and minimise arrears across housing stock Prepare legal documentation and attend court hearings as required Conduct tenant interviews, correspondence, and home visits Provide advice and support to tenants to help sustain tenancies Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice) Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions Monitor accounts, analyse arrears trends, and take appropriate action Maintain accurate records and case management systems Contribute to continuous improvement within the Income Recovery Team About You We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach. Essential Experience Proven experience in rent income management or housing income recovery Strong background in debt recovery, including legal processes and court attendance Experience managing complex casework Confident dealing directly with the public Knowledge & Skills Good understanding of: Rent arrears recovery processes Legal notices and court procedures Landlord & tenant law (ideally within a local authority setting) Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable) Strong communication and negotiation skills Excellent organisational skills and ability to manage your own workload Competent with IT systems and databases Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 30, 2026
Seasonal
Income Recovery Officer Location: Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH) Hourly Rate: 19 per hour PAYE or 24.74 per hour Umbrella Duration: 3-month contract (with scope for extension thereafter) The Opportunity We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team. This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority. With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration. The Role As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required. You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service. Key Responsibilities Manage rent arrears cases from early intervention through to legal action Maximise rent collection and minimise arrears across housing stock Prepare legal documentation and attend court hearings as required Conduct tenant interviews, correspondence, and home visits Provide advice and support to tenants to help sustain tenancies Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice) Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions Monitor accounts, analyse arrears trends, and take appropriate action Maintain accurate records and case management systems Contribute to continuous improvement within the Income Recovery Team About You We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach. Essential Experience Proven experience in rent income management or housing income recovery Strong background in debt recovery, including legal processes and court attendance Experience managing complex casework Confident dealing directly with the public Knowledge & Skills Good understanding of: Rent arrears recovery processes Legal notices and court procedures Landlord & tenant law (ideally within a local authority setting) Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable) Strong communication and negotiation skills Excellent organisational skills and ability to manage your own workload Competent with IT systems and databases Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a Permanent basis. This is a field-based role requiring regular travel across your designated area, covering Southwark, Loughborough Park and surrounding areas. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. Role profile: (url removed) The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. TGPCVL REEDTGP
Jun 30, 2026
Full time
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a Permanent basis. This is a field-based role requiring regular travel across your designated area, covering Southwark, Loughborough Park and surrounding areas. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. Role profile: (url removed) The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. TGPCVL REEDTGP
