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Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm . Salary: 35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £26,228 per annum plus Commission: £5,000 OTE + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14866 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

We are looking for a proactive and customer focused Internal Sales Support Advisor to join a busy and supportive team based in Witney. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys working in a fast-paced environment and supporting both customers and a sales team. The Role Working closely with the external sales team, you will be responsible for delivering outstanding customer support from initial enquiry through to quotation, order processing, and shipment coordination. You will communicate regularly with customers via phone, email, and live chat, ensuring all enquiries are handled professionally, accurately, and efficiently. Key Responsibilities . Respond to incoming customer calls, emails, and website live chat enquiries . Provide support regarding orders, returns, shipments, and product information . Prepare quotations for parts, spare kits, and standard products . Process and enter customer orders accurately . Verify product availability, pricing, and shipping details . Liaise with customers regarding shipment updates and delivery times . Work closely with internal departments and external sales colleagues . Use SAP and CRM systems to manage customer and sales information . Provide occasional support for warehouse activities when required Skills & Experience . Previous customer service or sales support experience, ideally within manufacturing or engineering . Experience using SAP, Salesforce CRM, and Microsoft Office is advantageous . Strong communication skills with excellent telephone manner . Highly organised with strong attention to detail . Customer-focused with the ability to build positive working relationships . Able to work effectively across different teams and departments If you are an organised and motivated individual who enjoys delivering excellent customer service, we would love to hear from you. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection

Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Customer Service Advisor Monday Friday - 8am 5pm £26,437 Wigan Permanent The Role You will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company. Ensure delivery of exceptional customer experience at all times and first-time resolution whenever possible Be a source of support for all customers and strive to deliver solutions to customer issues Answer calls and emails promptly and in a professional and courteous manner at all times. Follow the department escalation process for the escalation of calls and emails. Work to Key Performance Indicators set to ensure personal, team and department targets are met Complete paperwork relating to all communications promptly and accurately The Candidate Minimum 1 years experience in telephony or customer service experience Outstanding telephone manner. Well-developed written communication skills Excellent interpersonal skills Ability to remain calm under pressure Ability to work as part of a team and on own initiative. Attention to detail and accuracy. Excellent administration skills Knowledge of word and excel, email and general computer systems PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Foodh Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

M&A Analyst About the Company KBS Corporate is the UK's leading provider of company sale services, offering guidance and advisory services to shareholders. As one of the UK's most active dealmakers, KBS Corporate regularly tops industry league tables and excels above its competitors. People are at the core of our success, and we take great pride in providing services of the highest quality to all our clients.We are part of K3 Advisory Group, a rapidly growing multi-disciplinary and complementary group of professional service businesses advising UK SMEs in all areas of business sales, tax and restructuring.Due to the Group's continued success, we are looking for a charismatic, engaging and ambitious M&A Analyst to join our M&A / Corporate Deal team at our modern head offices in Bolton. About The Role Joining our team of as an M&A Analyst your duties will include: Supporting the Corporate Deal Executives managing a portfolio of clients, Facilitating and attending meetings with clients and potential acquirers, Delivering an exceptional level of customer service throughout every step of the process, Building relationships with clients, trade acquirers, private equity investors and other professional advisers internally and externally, Analysing financial information and negotiating offers. As an M&A Analyst, you will be targeted with supporting the Corporate Deal Executives to complete business sales transactions (up to c.£15m EV) with an attractive commission structure available. This is a varied role, where no two days are the same, and is an excellent opportunity for a results driven person looking to start or develop a career in mergers and acquisitions.The successful candidate will receive ongoing support and training from an experienced team of Corporate Deal Executives, and Directors. About You A degree in a business, management, administration, or finance related subjects is desirable, however, we will provide you with full training upon joining us.We are looking for a candidate who can hit the ground running and add to our established and dynamic team. Key Skills Required: Self-motivated and able to manage your own time effectively Ability to work under pressure, IT literate - experience using basic Microsoft package essential, Excellent verbal and written communication skills, Attention to detail, Ability to think outside the box and problem solve, and Love meeting new people and building long-lasting relationships. Experience: Customer service, long-term relationship building. An understanding of business and finance, although not essential as training will be provided. Schedule: Full-time, office-based with the potential to work from home on a hybrid basis in the future once fully trained. Monday to Friday - 8:30am - 5:00pm, no weekends! Remuneration Salary: £27,000 + Commission Other Benefits Include: Progression opportunities Team days out to build strong relationships and celebrate success together, Benefit from dedicated well-being days to recharge and focus on your mental health, Incentives that give you the chance to earn extra money, time off and prizes for strong performance and hitting targets, Healthcare discount scheme (after 6 months' service) Auto enrolment pension scheme.

Job title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Client Services Executive to join their sociable team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate!Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their Client Services department. In a nutshell, your responsibilities will include:- Liaising with customers over the phone and email (50+ calls a day)- Ensuring all customers are satisfied with the services provided by the company- Promoting different services that could be of interest to the customer (no push for sales, just introducing products!)- Booking in appointments for Advisors to explain additional products in more detail, should the customer(s) be interested- Logging all customer interaction(s) on company CRM- Offering an exceptional service to each and every customerIn order to be considered for this position, it is ESSENTIAL that you have the following:- Minimum of 1 year's experience within a Customer Services capacity (high volume telephony environment)- Proficient in all Microsoft Office programmes (Word/Excel/PowerPoint/Outlook)- Articulate telephone manner- Excellent communication skills (written and verbal)- Genuine desire to progress- Fun, sociable personality!In addition to a very competitive basic salary of £27,000, our client are also offering the following:- Annual bonus up to £4,000 (based on individual and company performance)- Hybrid-working model (3 days in the office / 2 days working from home)- Fantastic working hours: Monday - Friday: 9.00am - 5.30pm- Amazing progression opportunities!Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a resilient and adaptable team player? Looking for a resident-facing role in a caring team, where everyone makes a difference? Join us as our Welfare & Income Assistant Full Time - 35 hours per week Permanent Office Location : Croydon Patch Area : Croydon, Sutton & Bromley Hybrid working (2 days in the office, alongside resident visits and community-based working) Salary : 30,754.50 per annum Benefits on offer : 25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more. Interview Date : 22 July 2026 Closing Date : 14 July :59 We are looking for someone who is passionate about supporting residents and looking to develop their career within housing. Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing. This is a varied role combining welfare support, financial inclusion and tenancy sustainment. You will build positive relationships with residents, partner agencies and colleagues to help achieve the best possible outcomes. Essential Requirements Full UK driving licence Basic DBS check Right to work in the UK What You'll Bring to ccha Experience of working with vulnerable people. Experience within housing, support services, customer service or a similar resident-focused environment. Knowledge or understanding of welfare benefits, gained either professionally or through lived experience. Strong communication and relationship-building skills. Good organisational and IT skills. The ability to manage a varied workload and work independently when required. A commitment to delivering excellent customer service and positive outcomes for residents. About Us Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes. If you're interested, please apply via (url removed)/ where the full job description can be found. Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker

Find are delighted to be supporting a Nottingham based, well-established leading training organisation to hire a Business Development Advisor to join their growing team. Our client provide a range of employment related training including Full Time Programmes, Apprenticeships, Employability, Adult Learning Loans and work experience opportunities for adults and young people from diverse backgrounds, that will enhance individuals' employment potential and qualifications. This role involves generating and securing new business opportunities via apprenticeship vacancies and apprenticeship upskills. You'll build and maintain relationships with new employers/organisations in order to maximise revenue and deliver excellent customer service throughout the engagement process. This is a hybrid role with some office based work in Nottingham, home working and some local travel to meet clients. Key responsibilities To pro-actively plan and carry out own sales campaigns using a variety of methods such as telesales, field sales, networking and social media activity in order to achieve monthly sales targets. Build a continuous pipeline of business opportunities to ensure monthly targets are consistently met. Generate apprenticeship opportunities with new employers across specified sectors. Attend employer/networking events where applicable to generate business opportunities and be an ambassador for the business. Conduct employer appointments to promote our services and carry out a "Training Needs Analysis" where applicable. Complete any necessary paperwork with the employer such as employer contract and Health and Safety checks, to meet funding requirements, ensuring this is compliant. Effectively account manage employers to maximise opportunities and deliver excellent customer service. Contribute ideas for the Sales Strategy where required. Create, update and maintain employer database/CRM records. Applicants must have A proven record of achieving sales targets A proven track record of generating own sales leads. Good Microsoft Office knowledge Driving licence and own transport GCSE English and Maths grade 4 or above (or equivalent). The following will be helpful: Knowledge of the apprenticeship funding Knowledge of funding across the wider FE sector Benefits 34 days' annual leave (inc. bank holidays) with the option to purchase up to a further 10 days a year by way of a salary sacrifice scheme Long service entitlement of up to a further 5 days' annual leave A great work life balance with just a 35-hour working week for full-time and a guaranteed 3:30pm finish on a Friday Annual staff profit share (based on company performance) 45p per mile reimbursement for all business mileage undertaken Company contributing pension scheme (Nest); As part of our substantial Mental Health & Wellbeing Offer to all staff; access to a fully-funded Employee Assistance Programme for both you and your immediate family Annual travel pass / season ticket loan scheme Cycle to work scheme Hybrid working model Company sick pay Paid dependency leave

Work Hours: 37 Hours per Week Working hours: Full time - 37 hours per week Schedule type: Hybrid working - 6 months office based (whist training) / After expected office days 2-3 days per week, however this is dependent on business needs The Role: Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Housing Coordinator, you'll join a forward-thinking customer service team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. What you'll be doing? In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Resolve complex customer issues by acting as the escalation point for Tier 1 and Tier 2 Advisors, ensuring timely and accurate solutions to maintain high satisfaction. Deliver accurate and efficient processing of key administrative tasks, including mutual exchanges, trust dwelling improvement forms, subject access requests (SARs), garage sign-ups and terminations, direct debit setups, company-wide emails, post, social media queries, and key returns. Provide expert advice and case management for complex rent, tenancy, and repairs queries, ensuring issues are resolved at the earliest opportunity. Ensure timely requests to Local Authority partners for nominations to vacant homes to minimise void. Produce timely reports to Local Authority Partners on voids and lettings. Manage and review the specialist housing lists, (Management Move, Under Occupied and Regeneration Housing Lists) to ensure policy compliancy in relation to general lettings. What we're looking for? We're looking for someone with: Proven experience in a customer service or contact centre role, ideally within a regulated sector (e.g., housing, utilities, finance). Experience managing escalated or complex customer queries to successful resolution. Strong understanding of tenancy processes, repairs workflows, and rent account management. Familiarity with data protection requirements, including handling Subject Access Requests (SARs). Ability to process and manage multiple administrative tasks accurately and efficiently. Excellent communication skills (verbal and written) with the ability to handle sensitive and complex issues empathetically. Strong problem-solving and decision-making skills to resolve escalations effectively. Ability to mentor, train, and coach colleagues to improve team capability. Proficiency in CRM systems (preferably Microsoft Dynamics). Proactive in identifying issues and suggesting solutions for continuous improvement. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. What Raven will offer in return? To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1) Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2) Telephone Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3) Assessment Centre Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates: 15th, 16th or 17th June 2026 This is the final stage of the selection process and will determine the outcome of your application. 4) Feedback Feedback will be provided following the Assessment Centre stage. Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer. Further information: As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Welfare Benefits Advisor Chelmsford and/ or Southend Permanent Full-Time We are looking for a Welfare Benefits Advisor to provide housing benefit and other benefits advice to residents and employees, to maximise residents' income and increase their ability to afford and sustain their tenancy. What you'll be doing Provide specialist welfare benefit advice / debt counselling to customers and prospective tenants to maximise their income exploring charities and grant funding. Establish and maintain effective working relationships with local authorities' Housing Benefits and Government departments, where appropriate. To assist applicants with completion of Housing Benefit claims, universal credit and other welfare benefit applications and estimate their likely entitlement. Retain a working knowledge of the Housing Benefit, Universal Credit and other welfare benefits system to reflect updates / changes etc. Ensure detailed records are kept of communications with customers and compile monthly performance indicators. What we are looking for Full driving licence and access to a vehicle for work purposes. Background in Housing Benefit or welfare rights and Universal Credit. Experienced in dealing face to face with vulnerable households, preferably with experience of visiting customers in their homes. Ability to work flexibly to manage conflicting priorities. Good negotiation, networking and influencing skills. Please note the office expectancy of this role is as follows: This role can be based at either our Chelmsford or Southend Office. There will be a period of training based at our Chelmsford office for up to 6 weeks, before operating a hybrid working structure which will require office attendance at either location a minimum of 2 days a week. Benefits The salary for this post will be £38,687 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking. This role is open only to candidates who are based in the UK and able to commute to Runcorn on a regular basis; overseas applicants will not be eligible. At Your Office & PA , we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch. This role primarily involves afternoon and evening shifts, with flexible working hours available between 08:30 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday. What you will be doing as our Telephone Receptionist: As a Telephone Receptionist , you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times by: Professionally handling inbound calls for a variety of different companies. Accurately recording details and promptly relaying messages. Managing a diverse range of enquiries with efficiency and professionalism. Making outbound calls when required. Keeping up to date with new customers and information. Using and maintaining Your office & PA s database system. Complete any other duties and tasks requested in line with business needs. What we are looking for in our Telephone Receptionist: We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting. Key skills and attributes include: Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative. Professional telephone manner : A confident, polished and courteous approach to customer interactions. Attention to detail : Strong listening skills with the ability to accurately capture and relay information. Tech-savviness : Proficiency in computer use, including fast and accurate keyboard and typing skills. Adaptability : Comfort working in a high-energy environment with the ability to multitask and manage varied queries. A good level of spelling and grammar : Essential for accurate message recording and communication. Excellent timekeeping and attendance : A reliable and punctual approach to work. Proven customer service skills and experience : Previous roles in customer service, reception, or inbound call handling are highly desirable. This is not your typical call centre job. It s a role where every interaction counts, requiring empathy, precision, and professionalism. Why Join Us? A collaborative, supportive team environment. The chance to work with a wide range of businesses and industries. Part time, 25-30 hours - flexible working hours available between 08:30 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday. Opportunity to work from home once your training is complete. If you have experience as a Telephone Receptionist , Virtual Receptionist , Inbound Call Handler , or Customer Service Advisor , we d love to hear from you. Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service. Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses. So, if you feel you have the skills and experience to join our team as our new Telephone Receptionist , then why not click apply today! We d love to hear from you!

Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)