DV Cleared Privileged Access Management (PAM) SME Contract: Initial 6-Month Contract Rate: £90-£95 per hour (Inside IR35) Location: Yeovil, UK Working Pattern: Minimum 3-4 days per week on site, with a preference for Full time on-site presence. Extended working hours can be accommodated to reduce the number of days required on site. Security Clearance: Current UK Developed Vetting (DV) Clearance is mandatory Overview We are seeking an experienced DV Cleared Privileged Access Management (PAM) Subject Matter Expert (SME) to support the design, implementation, integration, and ongoing enhancement of secure privileged access solutions within highly secure and regulated environments. This role requires a hands-on technical specialist with deep expertise in PAM technologies, secure platform engineering, and cyber security controls. The successful candidate will play a key role in delivering secure access management capabilities across complex enterprise and mission-critical environments. Key Responsibilities Act as the technical authority for Privileged Access Management solutions and associated platform technologies. Lead the design, implementation, and integration of PAM solutions across on-premise, hybrid, and cloud environments. Capture, analyse, and translate complex business and technical requirements into secure PAM architectures and solutions. Develop high-level and low-level technical designs aligned with security-by-design principles. Own technical delivery activities, including planning, estimation, implementation, testing, and reporting. Design and implement privileged access models across complex enterprise environments. Integrate PAM platforms with enterprise services, applications, and infrastructure components. Develop automation capabilities for account onboarding, offboarding, credential rotation, and access workflows. Provide technical leadership, mentoring, and knowledge transfer to engineering teams. Support security accreditation activities and ensure compliance with relevant cyber security standards and controls. Engage with stakeholders to present technical solutions, provide recommendations, and justify design decisions. Essential Skills & Experience Current UK Developed Vetting (DV) Clearance - mandatory. Extensive experience delivering enterprise-scale Privileged Access Management solutions. Strong hands-on experience with PAM platforms, including CyberArk or equivalent solutions. Expertise in secure credential storage, password rotation, session management, and privileged access control models. Experience integrating PAM solutions into enterprise platforms and services. Strong knowledge of Windows and Linux operating systems . Experience with virtualisation technologies including VMware and Hyper-V . Solid understanding of networking concepts, including: TCP/IP DNS DHCP Firewalls Strong automation and Scripting capabilities using: PowerShell Bash Python Ansible Terraform Knowledge of cyber security controls, governance, and accreditation requirements. Experience working across the full systems engineering life cycle. Proven experience delivering solutions within highly controlled and secure environments, including air-gapped, government, or defence environments. Strong analytical, problem-solving, and stakeholder management skills. Desirable Skills Experience with cloud platforms including AWS and Azure . Infrastructure as Code (IaC) implementation experience. Experience integrating with enterprise services such as Active Directory, PKI, monitoring platforms, and SIEM solutions. Experience with DevSecOps tooling and CI/CD pipelines. API-driven automation of privileged account life cycle management. Integration of PAM platforms with SIEM/SOC tooling for monitoring and audit. Experience with containerisation technologies including Docker and Kubernetes . Knowledge of enterprise Identity and Access Management (IAM) solutions. Security Clearance This position requires active UK Developed Vetting (DV) clearance prior to commencement. Candidates without current DV clearance cannot be considered for this assignment.
Jul 02, 2026
Contractor
DV Cleared Privileged Access Management (PAM) SME Contract: Initial 6-Month Contract Rate: £90-£95 per hour (Inside IR35) Location: Yeovil, UK Working Pattern: Minimum 3-4 days per week on site, with a preference for Full time on-site presence. Extended working hours can be accommodated to reduce the number of days required on site. Security Clearance: Current UK Developed Vetting (DV) Clearance is mandatory Overview We are seeking an experienced DV Cleared Privileged Access Management (PAM) Subject Matter Expert (SME) to support the design, implementation, integration, and ongoing enhancement of secure privileged access solutions within highly secure and regulated environments. This role requires a hands-on technical specialist with deep expertise in PAM technologies, secure platform engineering, and cyber security controls. The successful candidate will play a key role in delivering secure access management capabilities across complex enterprise and mission-critical environments. Key Responsibilities Act as the technical authority for Privileged Access Management solutions and associated platform technologies. Lead the design, implementation, and integration of PAM solutions across on-premise, hybrid, and cloud environments. Capture, analyse, and translate complex business and technical requirements into secure PAM architectures and solutions. Develop high-level and low-level technical designs aligned with security-by-design principles. Own technical delivery activities, including planning, estimation, implementation, testing, and reporting. Design and implement privileged access models across complex enterprise environments. Integrate PAM platforms with enterprise services, applications, and infrastructure components. Develop automation capabilities for account onboarding, offboarding, credential rotation, and access workflows. Provide technical leadership, mentoring, and knowledge transfer to engineering teams. Support security accreditation activities and ensure compliance with relevant cyber security standards and controls. Engage with stakeholders to present technical solutions, provide recommendations, and justify design decisions. Essential Skills & Experience Current UK Developed Vetting (DV) Clearance - mandatory. Extensive experience delivering enterprise-scale Privileged Access Management solutions. Strong hands-on experience with PAM platforms, including CyberArk or equivalent solutions. Expertise in secure credential storage, password rotation, session management, and privileged access control models. Experience integrating PAM solutions into enterprise platforms and services. Strong knowledge of Windows and Linux operating systems . Experience with virtualisation technologies including VMware and Hyper-V . Solid understanding of networking concepts, including: TCP/IP DNS DHCP Firewalls Strong automation and Scripting capabilities using: PowerShell Bash Python Ansible Terraform Knowledge of cyber security controls, governance, and accreditation requirements. Experience working across the full systems engineering life cycle. Proven experience delivering solutions within highly controlled and secure environments, including air-gapped, government, or defence environments. Strong analytical, problem-solving, and stakeholder management skills. Desirable Skills Experience with cloud platforms including AWS and Azure . Infrastructure as Code (IaC) implementation experience. Experience integrating with enterprise services such as Active Directory, PKI, monitoring platforms, and SIEM solutions. Experience with DevSecOps tooling and CI/CD pipelines. API-driven automation of privileged account life cycle management. Integration of PAM platforms with SIEM/SOC tooling for monitoring and audit. Experience with containerisation technologies including Docker and Kubernetes . Knowledge of enterprise Identity and Access Management (IAM) solutions. Security Clearance This position requires active UK Developed Vetting (DV) clearance prior to commencement. Candidates without current DV clearance cannot be considered for this assignment.
Machine Learning Engineer Location: Oxfordshire/Hybrid Position Type: Permanent + Contract Options Available Clearance Required: SC clearance required The Opportunity Our client is an expanding technology firm addressing complex, high-stakes data challenges within highly regulated sectors. They specialize in building intelligent applications that process massive volumes of Real Time data, frequently deploying software to remote, resource-constrained environments with strict power and bandwidth limitations. We are seeking an engineer to bridge the gap between initial algorithmic models and dependable, deployment-ready software. If you want to build resilient systems that operate in critical, real-world environments, this team is the right fit. What You'll Do System Integration: Turn advanced analytical concepts into stable, scalable, operational software pipelines. Cross-Functional Delivery: Partner with researchers, developers, and product owners to deliver critical software features. Engineering Standards: Write clean, test-driven Python code, championing modern software practices within a scientific development environment. Technical Translation: Explain algorithmic frameworks and capabilities clearly to non-technical stakeholders and client teams. What We're Looking For Technical Background: An academic degree in a quantitative field (eg, Computing, Mathematics, Physics) or equivalent commercial engineering experience. Python Development: Strong programming capabilities with a focus on writing maintainable, reusable, and thoroughly verified codebases. Infrastructure & Automation: Practical experience managing containerized environments, deployment pipelines, cloud architecture, and model monitoring tools (eg, Docker, CI/CD, Linux). Adaptability: Comfortable in fast-moving, evolving environments, with the flexibility to work directly with deployment teams and clients. Security Requirement: SC clearance required. Travel to client locations is expected. Highly Desirable Background working on public sector, aerospace, or similarly regulated engineering projects. Familiarity with distributed computing and messaging services (such as Spark or Kafka). Experience developing APIs and rapid internal interfaces (such as FastAPI, Flask, Streamlit, or Gradio). Insight into sensor analytics, data synthesis, or model validation and reliability frameworks.
Jul 02, 2026
Full time
Machine Learning Engineer Location: Oxfordshire/Hybrid Position Type: Permanent + Contract Options Available Clearance Required: SC clearance required The Opportunity Our client is an expanding technology firm addressing complex, high-stakes data challenges within highly regulated sectors. They specialize in building intelligent applications that process massive volumes of Real Time data, frequently deploying software to remote, resource-constrained environments with strict power and bandwidth limitations. We are seeking an engineer to bridge the gap between initial algorithmic models and dependable, deployment-ready software. If you want to build resilient systems that operate in critical, real-world environments, this team is the right fit. What You'll Do System Integration: Turn advanced analytical concepts into stable, scalable, operational software pipelines. Cross-Functional Delivery: Partner with researchers, developers, and product owners to deliver critical software features. Engineering Standards: Write clean, test-driven Python code, championing modern software practices within a scientific development environment. Technical Translation: Explain algorithmic frameworks and capabilities clearly to non-technical stakeholders and client teams. What We're Looking For Technical Background: An academic degree in a quantitative field (eg, Computing, Mathematics, Physics) or equivalent commercial engineering experience. Python Development: Strong programming capabilities with a focus on writing maintainable, reusable, and thoroughly verified codebases. Infrastructure & Automation: Practical experience managing containerized environments, deployment pipelines, cloud architecture, and model monitoring tools (eg, Docker, CI/CD, Linux). Adaptability: Comfortable in fast-moving, evolving environments, with the flexibility to work directly with deployment teams and clients. Security Requirement: SC clearance required. Travel to client locations is expected. Highly Desirable Background working on public sector, aerospace, or similarly regulated engineering projects. Familiarity with distributed computing and messaging services (such as Spark or Kafka). Experience developing APIs and rapid internal interfaces (such as FastAPI, Flask, Streamlit, or Gradio). Insight into sensor analytics, data synthesis, or model validation and reliability frameworks.
We're seeking an SC-cleared Lead Oracle Infrastructure Engineer with strong Oracle Cloud Infrastructure (OCI) and Exadata experience to join a major public sector organisation on an initial 2-month contract. You'll provide technical leadership across mission-critical Oracle and cloud platforms, supporting both operational delivery and strategic infrastructure initiatives. Client Details Michael Page is working with a major UK government organisation responsible for delivering essential public services and operating some of the largest digital and infrastructure estates in Europe. The organisation is investing heavily in modernising its cloud and database platforms, creating exciting opportunities for experienced infrastructure professionals to make a tangible impact. You will work alongside experienced technical specialists in a highly regulated environment where reliability, security and innovation are central to success. Description As the Lead Oracle Infrastructure Engineer, you'll be joining an established infrastructure team where you'll play a key role in supporting, enhancing and optimising mission-critical Oracle platforms. A key focus of the role is bringing deep OCI expertise into the team, helping to strengthen capability, support knowledge transfer and provide technical leadership across cloud and database services. Alongside project delivery, you'll be expected to contribute to operational support activities, ensuring highly available services continue to perform effectively while enabling wider teams to focus on strategic initiatives. The key responsibilities will include: Leading the delivery, support and continuous improvement of infrastructure services and solutions. Providing technical leadership and specialist guidance to senior engineering teams. Supporting the design, implementation and optimisation of Oracle Cloud Infrastructure (OCI) services. Act as a senior escalation point for complex issues and major service incidents. Deliver enhancements across Oracle database and cloud platforms. Support infrastructure strategy, technical roadmaps and service improvement initiatives. Work closely with suppliers and stakeholders to ensure services meet operational and technical requirements. Contribute to risk management activities and implementation of mitigation plans. Support the adoption of automation, Infrastructure as Code and DevOps best practices. Mentor colleagues and help develop internal OCI and Oracle expertise. The role will be hybrid, with any on-site requirements being at the Blackpool or Newcastle offices. Profile As the successful candidate for the Lead Oracle Infrastructure Engineer role, you should have the following experience: Proven recent experience (within the last 5 years) working with Oracle Cloud Infrastructure (OCI) and Exadata, supporting large-scale enterprise environments. Strong Oracle Database Administration expertise across Oracle RDBMS 11.2-23ai, including RAC, Data Guard, RMAN Backup & Recovery, OEM and OCI Database Management. Experience supporting highly available, mission-critical database platforms, including patching, upgrades, performance optimisation and resilience planning. Deep understanding of Oracle technologies including ASM, AFD, HANFS, TAF, with knowledge of Multitenant, TDE and TLS being advantageous. Proven experience with database migration and replication tools, including Data Pump, GoldenGate and ZDM. Strong cloud infrastructure, security and networking knowledge across OCI and AWS, including network segregation, encryption and secure authentication practices. Hands-on experience with Infrastructure as Code (Terraform and Ansible), including automation, troubleshooting and deployment support. Strong Linux and/or AIX administration experience, combined with expertise in OIDC authentication, migration testing and operational support within complex enterprise environments. Job Offer Daily rate between £650 and £700 Inside IR35 12 Month Contract 50% Remote
Jul 02, 2026
Contractor
We're seeking an SC-cleared Lead Oracle Infrastructure Engineer with strong Oracle Cloud Infrastructure (OCI) and Exadata experience to join a major public sector organisation on an initial 2-month contract. You'll provide technical leadership across mission-critical Oracle and cloud platforms, supporting both operational delivery and strategic infrastructure initiatives. Client Details Michael Page is working with a major UK government organisation responsible for delivering essential public services and operating some of the largest digital and infrastructure estates in Europe. The organisation is investing heavily in modernising its cloud and database platforms, creating exciting opportunities for experienced infrastructure professionals to make a tangible impact. You will work alongside experienced technical specialists in a highly regulated environment where reliability, security and innovation are central to success. Description As the Lead Oracle Infrastructure Engineer, you'll be joining an established infrastructure team where you'll play a key role in supporting, enhancing and optimising mission-critical Oracle platforms. A key focus of the role is bringing deep OCI expertise into the team, helping to strengthen capability, support knowledge transfer and provide technical leadership across cloud and database services. Alongside project delivery, you'll be expected to contribute to operational support activities, ensuring highly available services continue to perform effectively while enabling wider teams to focus on strategic initiatives. The key responsibilities will include: Leading the delivery, support and continuous improvement of infrastructure services and solutions. Providing technical leadership and specialist guidance to senior engineering teams. Supporting the design, implementation and optimisation of Oracle Cloud Infrastructure (OCI) services. Act as a senior escalation point for complex issues and major service incidents. Deliver enhancements across Oracle database and cloud platforms. Support infrastructure strategy, technical roadmaps and service improvement initiatives. Work closely with suppliers and stakeholders to ensure services meet operational and technical requirements. Contribute to risk management activities and implementation of mitigation plans. Support the adoption of automation, Infrastructure as Code and DevOps best practices. Mentor colleagues and help develop internal OCI and Oracle expertise. The role will be hybrid, with any on-site requirements being at the Blackpool or Newcastle offices. Profile As the successful candidate for the Lead Oracle Infrastructure Engineer role, you should have the following experience: Proven recent experience (within the last 5 years) working with Oracle Cloud Infrastructure (OCI) and Exadata, supporting large-scale enterprise environments. Strong Oracle Database Administration expertise across Oracle RDBMS 11.2-23ai, including RAC, Data Guard, RMAN Backup & Recovery, OEM and OCI Database Management. Experience supporting highly available, mission-critical database platforms, including patching, upgrades, performance optimisation and resilience planning. Deep understanding of Oracle technologies including ASM, AFD, HANFS, TAF, with knowledge of Multitenant, TDE and TLS being advantageous. Proven experience with database migration and replication tools, including Data Pump, GoldenGate and ZDM. Strong cloud infrastructure, security and networking knowledge across OCI and AWS, including network segregation, encryption and secure authentication practices. Hands-on experience with Infrastructure as Code (Terraform and Ansible), including automation, troubleshooting and deployment support. Strong Linux and/or AIX administration experience, combined with expertise in OIDC authentication, migration testing and operational support within complex enterprise environments. Job Offer Daily rate between £650 and £700 Inside IR35 12 Month Contract 50% Remote
Cleared Principal Network Security Consultant Role Overview: Our client is a leader in secure data centre and high-security network environments, serving technology and government sectors. They are known for delivering innovative, compliant, and resilient solutions in mission-critical settings. Position Summary: We are seeking a highly experienced Principal Network Security Consultant for an initial 6-month contract (with strong potential for extension) to lead the design and implementation of robust network security architectures in sensitive, high-security data centre and hybrid cloud environments. As a senior technical authority, you will provide expert guidance on security strategy, design, and delivery while mentoring teams and ensuring compliance with stringent regulatory standards. Key Details: Employment Type: Contract Rate: Contact Me Duration: 6 months initial contract, with potential for extension Location: Hybrid/Client sites (regular onsite presence required for high-security environments) Clearance: Active DV (or eDV/MoD DV) Key Responsibilities: Lead end-to-end technical design of advanced network security solutions, including secure data centre configurations and hybrid cloud architectures. Develop comprehensive High-Level Designs (HLD), Low-Level Designs (LLD), implementation plans, testing strategies, and handover documentation. Advise on and implement network segmentation, micro-segmentation, Firewall policy optimisation, and secure enclave strategies. Design secure routing, switching, and connectivity solutions to deliver high availability, resilience, and performance. Define and implement secure remote access, privileged access management, and Zero Trust models. Collaborate with stakeholders across security, infrastructure, and service delivery teams to ensure successful project outcomes. Support incident response and root cause analysis for network security events. Produce detailed technical documentation, including build guides, as-built records, and operational procedures. Mentor and guide junior engineers and delivery teams on best practices in secure network design and implementation. Essential Skills & Experience: Significant senior/lead experience in network security consulting or architecture within regulated, government, or defence environments. Strong hands-on expertise in data centre network design, including routing/switching protocols (BGP, OSPF, VLANs, VRFs, QoS). Deep experience with enterprise Firewall platforms (Palo Alto, Fortinet, Check Point, Cisco ASA/FTD). Proven track record delivering secure network segmentation, controlled inter-zone connectivity, and secure ingress/egress traffic management. Solid understanding of NAC (eg, Cisco ISE), encryption, Zero Trust principles, and audit/compliance requirements. Experience designing and supporting resilient, high-availability network architectures. Active DV (Developed Vetting) clearance is required (or equivalent such as eDV/MoD DV). Desirable Skills & Experience: Experience integrating with SIEM platforms (Splunk, Microsoft Sentinel, ArcSight). Exposure to load balancers/Application Delivery Controllers (eg, F5, A10) in secure environments. Knowledge of infrastructure-as-code tools (Ansible, Terraform) for network and security automation. Relevant certifications such as CCNP/CCIE (Security), PCNSE, CISSP, GIAC, NSE, or CCSE. Call to Action: If you hold active DV clearance and have the required expertise, please submit your CV for immediate consideration. This is an excellent contract opportunity to work on high-impact security projects in a challenging and rewarding environment.
Jul 02, 2026
Contractor
Cleared Principal Network Security Consultant Role Overview: Our client is a leader in secure data centre and high-security network environments, serving technology and government sectors. They are known for delivering innovative, compliant, and resilient solutions in mission-critical settings. Position Summary: We are seeking a highly experienced Principal Network Security Consultant for an initial 6-month contract (with strong potential for extension) to lead the design and implementation of robust network security architectures in sensitive, high-security data centre and hybrid cloud environments. As a senior technical authority, you will provide expert guidance on security strategy, design, and delivery while mentoring teams and ensuring compliance with stringent regulatory standards. Key Details: Employment Type: Contract Rate: Contact Me Duration: 6 months initial contract, with potential for extension Location: Hybrid/Client sites (regular onsite presence required for high-security environments) Clearance: Active DV (or eDV/MoD DV) Key Responsibilities: Lead end-to-end technical design of advanced network security solutions, including secure data centre configurations and hybrid cloud architectures. Develop comprehensive High-Level Designs (HLD), Low-Level Designs (LLD), implementation plans, testing strategies, and handover documentation. Advise on and implement network segmentation, micro-segmentation, Firewall policy optimisation, and secure enclave strategies. Design secure routing, switching, and connectivity solutions to deliver high availability, resilience, and performance. Define and implement secure remote access, privileged access management, and Zero Trust models. Collaborate with stakeholders across security, infrastructure, and service delivery teams to ensure successful project outcomes. Support incident response and root cause analysis for network security events. Produce detailed technical documentation, including build guides, as-built records, and operational procedures. Mentor and guide junior engineers and delivery teams on best practices in secure network design and implementation. Essential Skills & Experience: Significant senior/lead experience in network security consulting or architecture within regulated, government, or defence environments. Strong hands-on expertise in data centre network design, including routing/switching protocols (BGP, OSPF, VLANs, VRFs, QoS). Deep experience with enterprise Firewall platforms (Palo Alto, Fortinet, Check Point, Cisco ASA/FTD). Proven track record delivering secure network segmentation, controlled inter-zone connectivity, and secure ingress/egress traffic management. Solid understanding of NAC (eg, Cisco ISE), encryption, Zero Trust principles, and audit/compliance requirements. Experience designing and supporting resilient, high-availability network architectures. Active DV (Developed Vetting) clearance is required (or equivalent such as eDV/MoD DV). Desirable Skills & Experience: Experience integrating with SIEM platforms (Splunk, Microsoft Sentinel, ArcSight). Exposure to load balancers/Application Delivery Controllers (eg, F5, A10) in secure environments. Knowledge of infrastructure-as-code tools (Ansible, Terraform) for network and security automation. Relevant certifications such as CCNP/CCIE (Security), PCNSE, CISSP, GIAC, NSE, or CCSE. Call to Action: If you hold active DV clearance and have the required expertise, please submit your CV for immediate consideration. This is an excellent contract opportunity to work on high-impact security projects in a challenging and rewarding environment.
DV Cleared End User Computing Technical Lead 720 Per Day, Inside IR35 Taunton - 4 Days Per Week On-site DV Clearance Require 6 Months Contract Your new company A large Government organisation based in Taunton Your new role The EUC Technical Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects. Responsibilities Advanced Support & Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents. Technical Leadership & Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance (10%) - Maintains best-practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations. Analyses complex business requirements and recommends solutions. Makes timely decisions weighing priorities, constraints, and available information. Tracks progress against targets and resolves exceptions. ITIL and service management best practice. EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access). Software solution design and implementation experience. IT security awareness, particularly MOD standards/accreditation. Knowledge of industry/professional standards (programming, ISO 9000 quality processes). Understanding of testing principles, methods, and lifecycle management. Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement. Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure What you'll get in return 720 Per Day, Inside IR35 6 Months Contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 27, 2026
Contractor
DV Cleared End User Computing Technical Lead 720 Per Day, Inside IR35 Taunton - 4 Days Per Week On-site DV Clearance Require 6 Months Contract Your new company A large Government organisation based in Taunton Your new role The EUC Technical Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects. Responsibilities Advanced Support & Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents. Technical Leadership & Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance (10%) - Maintains best-practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations. Analyses complex business requirements and recommends solutions. Makes timely decisions weighing priorities, constraints, and available information. Tracks progress against targets and resolves exceptions. ITIL and service management best practice. EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access). Software solution design and implementation experience. IT security awareness, particularly MOD standards/accreditation. Knowledge of industry/professional standards (programming, ISO 9000 quality processes). Understanding of testing principles, methods, and lifecycle management. Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement. Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure What you'll get in return 720 Per Day, Inside IR35 6 Months Contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)