We are currently recruiting for a Vault Officer to join our G4S team, working for a well-known site in Exeter! Contract Information: Pay Rate: £14.87 per hour rising to £15.47 after 12 months (plus night allowance if applicable) Hours per week: 27 hours Shift Pattern: Rolling Shift Pattern, 06:00 - 18:00. For your application to be considered, please upload an up-to-date CV! Your Time at Work As a Vault Officer your duties will include: - Operate in a receipt and dispatch function dealing with internal and/or external customers, including responsibility for ensuring accurate and secure loading/unloading of CIT, ATM and Trunker vehicles. - Carry out daily Vault Audits, identifying and investigating discrepancies and reporting to management as necessary. - Be aware of health and safety issues and ensure all staff are able to work in a safe manner. - Control exit and entry of vehicles to loading bay(s) and branch where applicable. - Must always adhere to Operational Standing Orders. - Complete all necessary paperwork and ensure records are retained and stored correctly. - Carry out any other duties that are deemed reasonable. - Liaise with other departments, branches, customers and suppliers, as appropriate, to resolve issues and maintain service. - Follow company procedures to ensure the security of cash, valuables, staff and premises is maintained at all times. - Ensure 5S standards are consistently reviewed and adhered to. - Responsible for opening and closing of the vaults both routinely and in an emergency using appropriate security measures. - Using a computerised system (Viper) to ensure an audit trail for all cash/containers is maintained at all times. - Prepare consignments of customer funds for dispatch to vehicles. - This job description will be subject to change in accordance with operational developments and the job holder's expertise - Full and proper use of mechanical handling equipment. - Undertake training activities as required. - Issue, receive and maintain security of all keys held within the secure area . - Monitor branch and vehicle holdings to ensure they are within insurance indemnities, reporting any potential breaches. - You'll also need to have a flexible approach to working hours (including weekends and bank holidays), being happy to adapt plans to meet changing circumstances. - Undertake other duties that may reasonably be assigned to you by your line manager or the business. Our Perfect Worker You will need to work within the company's procedural guidelines to ensure a high quality of service is consistently maintained with optimum efficiency. Due to the nature of the industry in which we operate, you will need to be confident working to stringent procedures within a highly regulated environment. This will ensure that our service remains superior and that our customers' requirements are met with optimum efficiency. What makes a successful Vault Officer? - You will need to be confident in communicating at all levels in both written and spoken English. - You will need to be confident in following specific procedures and instructions. - An appropriate level of numeracy is also very important. - You must also be able to work to tight deadlines. - Previous experience using IT and computer systems would be extremely beneficial. - Must be comfortable working within a secure, confined and highly regulated environment. - You must also be willing to undertake shift work - You will need to be able to work as part of a team. - Finally, you must be continuously focused on providing a top-notch service to our customers by being efficient, flexible and at all times security conscious. Key Information and Benefits - Pension scheme - Flexible working policies - We Care - providing 24/7 access to online GP, mental health support and virtual wellbeing - HSF - Health Cash Plans - Corporate perks and discounts and Home) - Payroll Giving - Training and Development Opportunities (inc Apprenticeships in England) Job Ref: 1G4S (G628) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 06, 2026
Full time
We are currently recruiting for a Vault Officer to join our G4S team, working for a well-known site in Exeter! Contract Information: Pay Rate: £14.87 per hour rising to £15.47 after 12 months (plus night allowance if applicable) Hours per week: 27 hours Shift Pattern: Rolling Shift Pattern, 06:00 - 18:00. For your application to be considered, please upload an up-to-date CV! Your Time at Work As a Vault Officer your duties will include: - Operate in a receipt and dispatch function dealing with internal and/or external customers, including responsibility for ensuring accurate and secure loading/unloading of CIT, ATM and Trunker vehicles. - Carry out daily Vault Audits, identifying and investigating discrepancies and reporting to management as necessary. - Be aware of health and safety issues and ensure all staff are able to work in a safe manner. - Control exit and entry of vehicles to loading bay(s) and branch where applicable. - Must always adhere to Operational Standing Orders. - Complete all necessary paperwork and ensure records are retained and stored correctly. - Carry out any other duties that are deemed reasonable. - Liaise with other departments, branches, customers and suppliers, as appropriate, to resolve issues and maintain service. - Follow company procedures to ensure the security of cash, valuables, staff and premises is maintained at all times. - Ensure 5S standards are consistently reviewed and adhered to. - Responsible for opening and closing of the vaults both routinely and in an emergency using appropriate security measures. - Using a computerised system (Viper) to ensure an audit trail for all cash/containers is maintained at all times. - Prepare consignments of customer funds for dispatch to vehicles. - This job description will be subject to change in accordance with operational developments and the job holder's expertise - Full and proper use of mechanical handling equipment. - Undertake training activities as required. - Issue, receive and maintain security of all keys held within the secure area . - Monitor branch and vehicle holdings to ensure they are within insurance indemnities, reporting any potential breaches. - You'll also need to have a flexible approach to working hours (including weekends and bank holidays), being happy to adapt plans to meet changing circumstances. - Undertake other duties that may reasonably be assigned to you by your line manager or the business. Our Perfect Worker You will need to work within the company's procedural guidelines to ensure a high quality of service is consistently maintained with optimum efficiency. Due to the nature of the industry in which we operate, you will need to be confident working to stringent procedures within a highly regulated environment. This will ensure that our service remains superior and that our customers' requirements are met with optimum efficiency. What makes a successful Vault Officer? - You will need to be confident in communicating at all levels in both written and spoken English. - You will need to be confident in following specific procedures and instructions. - An appropriate level of numeracy is also very important. - You must also be able to work to tight deadlines. - Previous experience using IT and computer systems would be extremely beneficial. - Must be comfortable working within a secure, confined and highly regulated environment. - You must also be willing to undertake shift work - You will need to be able to work as part of a team. - Finally, you must be continuously focused on providing a top-notch service to our customers by being efficient, flexible and at all times security conscious. Key Information and Benefits - Pension scheme - Flexible working policies - We Care - providing 24/7 access to online GP, mental health support and virtual wellbeing - HSF - Health Cash Plans - Corporate perks and discounts and Home) - Payroll Giving - Training and Development Opportunities (inc Apprenticeships in England) Job Ref: 1G4S (G628) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Job Title: Maintenance Administrator Location: Newmarket Salary: Up to 30,000 Benefits: 23 days holiday + Bank Holidays, pension A growing M&E Contractor is looking to for a Maintenance Administrator to join its busy Service & Maintenance team. The business delivers high-quality Mechanical & Electrical services across the commercial, education, domestic and healthcare sectors throughout Cambridge and the surrounding areas. This is an excellent opportunity for an organised and customer-focused Administrator to join a well-established contractor and play a key role in supporting the day-to-day running of the service department. Working closely with the Service Manager and engineering team, you'll be responsible for providing administrative support to ensure maintenance works are delivered efficiently and customers receive an excellent level of service. As the Maintenance Administrator, you will have the following responsibilities: Answering incoming telephone calls and responding to customer enquiries. Providing general administrative support to the Service & Maintenance team. Managing the service inbox and responding to emails. Logging reactive maintenance jobs and allocating work to engineers. Scheduling engineers and managing daily diaries. Booking planned preventative maintenance (PPM) visits. Liaising with clients, engineers and subcontractors to coordinate works. Updating internal systems with job progress and completion details. Ensuring service reports and documentation are completed and filed accurately. Successful applicants will have the following experience: Previous experience in an administration or helpdesk role, ideally within Building Services, Facilities Management, Construction or a similar environment. Excellent organisational skills with the ability to prioritise a busy workload. Good IT skills, including Microsoft Office. Strong communication and customer service skills. Experience scheduling engineers or coordinating workloads would be advantageous A proactive attitude with excellent attention to detail. Please contact Adam Brown on (phone number removed) / (phone number removed) for more information about this role or if you are interested in a new opportunity within the Building Services / Construction sector (Administrator, Maintenance Administrator, Helpdesk Administrator, Service Administrator, Service Coordinator, Maintenance Coordinator, Maintenance Scheduler and Office Administrator).
Jul 06, 2026
Full time
Job Title: Maintenance Administrator Location: Newmarket Salary: Up to 30,000 Benefits: 23 days holiday + Bank Holidays, pension A growing M&E Contractor is looking to for a Maintenance Administrator to join its busy Service & Maintenance team. The business delivers high-quality Mechanical & Electrical services across the commercial, education, domestic and healthcare sectors throughout Cambridge and the surrounding areas. This is an excellent opportunity for an organised and customer-focused Administrator to join a well-established contractor and play a key role in supporting the day-to-day running of the service department. Working closely with the Service Manager and engineering team, you'll be responsible for providing administrative support to ensure maintenance works are delivered efficiently and customers receive an excellent level of service. As the Maintenance Administrator, you will have the following responsibilities: Answering incoming telephone calls and responding to customer enquiries. Providing general administrative support to the Service & Maintenance team. Managing the service inbox and responding to emails. Logging reactive maintenance jobs and allocating work to engineers. Scheduling engineers and managing daily diaries. Booking planned preventative maintenance (PPM) visits. Liaising with clients, engineers and subcontractors to coordinate works. Updating internal systems with job progress and completion details. Ensuring service reports and documentation are completed and filed accurately. Successful applicants will have the following experience: Previous experience in an administration or helpdesk role, ideally within Building Services, Facilities Management, Construction or a similar environment. Excellent organisational skills with the ability to prioritise a busy workload. Good IT skills, including Microsoft Office. Strong communication and customer service skills. Experience scheduling engineers or coordinating workloads would be advantageous A proactive attitude with excellent attention to detail. Please contact Adam Brown on (phone number removed) / (phone number removed) for more information about this role or if you are interested in a new opportunity within the Building Services / Construction sector (Administrator, Maintenance Administrator, Helpdesk Administrator, Service Administrator, Service Coordinator, Maintenance Coordinator, Maintenance Scheduler and Office Administrator).
SVGC is looking for a skilled Quality Assurance Manager with experience in a software environment to join our team. You will work closely with the Head of Quality & Analysis, Chief Technology Officer, IT Service Manager and Project Managers. The ability to communicate effectively and engage with customers and the wider team is critical. You will be the primary point of contact for all quality assurance and quality-related issues across multiple concurrent projects. You will be responsible for ensuring the quality standards required for certification to ISO 20000, ISO27001 and any other security or software compliance requirements placed on the company, including the government s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Services, for identifying sensitive information in digital files for redaction and archiving to The National Archive to meet the needs of the Public Records Act. Already delivered to FCDO, HM Treasury and Home Office with Department of Business and Trade going through implementation and a number of other departments either having completed or about to initiate a feasibility phase, all major and minor government departments will eventually become DSR-enabled. The DSR is a unique and leading-edge technology and has been heralded across government as the only game in town when it comes to the needs of effective digital data sensitivity identification and redaction. Responsibilities Your main responsibilities will be to Work with the company Head of Quality & Analysis, the Software and the Data Science teams to define and refine the processes for Quality Assurance in accordance with ISO 9001, ISO20000 and ISO 27001. Ensure that the Quality Assurance processes are followed by working with the Head of Quality & Analysis to introduce appropriate gate reviews and internal audits to review and validate evidence presented by the Software and Data Science teams. Act as the primary point of contact for all quality-related issues across multiple concurrent projects. Manage non-conformances from identification through to resolution, ensuring timely and effective closure. Lead and facilitate Root Cause and Corrective Action (RCCA) investigations, ensuring robust analysis and sustainable solutions. Working with the Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line with company and regulatory requirements. Participate in design reviews, providing quality input to ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Essential Criteria Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual nationality, one of which must be British together with 6 years consecutive residency in the UK. A degree in Software Quality, Computer Science, Engineering or related field or equivalent vocational experience. 5+ years of experience as a Quality Manager in a software environment. Sound understanding of the software development process including Agile and Waterfall. Knowledge and experience of tools supporting the software development lifecycle, e.g. Jira and GitLab. Proven ability to manage and prioritise multiple tasks and projects simultaneously while maintaining high attention to detail. Confidence in engaging with stakeholders at all levels, across a variety of technical and non-technical backgrounds. Strong decision-making capability, with a willingness to take ownership and accountability for resolving issues through to completion. Excellent verbal and written communication skills, with the ability to clearly present complex information to technical and non-technical stakeholders.
Jul 06, 2026
Full time
SVGC is looking for a skilled Quality Assurance Manager with experience in a software environment to join our team. You will work closely with the Head of Quality & Analysis, Chief Technology Officer, IT Service Manager and Project Managers. The ability to communicate effectively and engage with customers and the wider team is critical. You will be the primary point of contact for all quality assurance and quality-related issues across multiple concurrent projects. You will be responsible for ensuring the quality standards required for certification to ISO 20000, ISO27001 and any other security or software compliance requirements placed on the company, including the government s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Services, for identifying sensitive information in digital files for redaction and archiving to The National Archive to meet the needs of the Public Records Act. Already delivered to FCDO, HM Treasury and Home Office with Department of Business and Trade going through implementation and a number of other departments either having completed or about to initiate a feasibility phase, all major and minor government departments will eventually become DSR-enabled. The DSR is a unique and leading-edge technology and has been heralded across government as the only game in town when it comes to the needs of effective digital data sensitivity identification and redaction. Responsibilities Your main responsibilities will be to Work with the company Head of Quality & Analysis, the Software and the Data Science teams to define and refine the processes for Quality Assurance in accordance with ISO 9001, ISO20000 and ISO 27001. Ensure that the Quality Assurance processes are followed by working with the Head of Quality & Analysis to introduce appropriate gate reviews and internal audits to review and validate evidence presented by the Software and Data Science teams. Act as the primary point of contact for all quality-related issues across multiple concurrent projects. Manage non-conformances from identification through to resolution, ensuring timely and effective closure. Lead and facilitate Root Cause and Corrective Action (RCCA) investigations, ensuring robust analysis and sustainable solutions. Working with the Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line with company and regulatory requirements. Participate in design reviews, providing quality input to ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Essential Criteria Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual nationality, one of which must be British together with 6 years consecutive residency in the UK. A degree in Software Quality, Computer Science, Engineering or related field or equivalent vocational experience. 5+ years of experience as a Quality Manager in a software environment. Sound understanding of the software development process including Agile and Waterfall. Knowledge and experience of tools supporting the software development lifecycle, e.g. Jira and GitLab. Proven ability to manage and prioritise multiple tasks and projects simultaneously while maintaining high attention to detail. Confidence in engaging with stakeholders at all levels, across a variety of technical and non-technical backgrounds. Strong decision-making capability, with a willingness to take ownership and accountability for resolving issues through to completion. Excellent verbal and written communication skills, with the ability to clearly present complex information to technical and non-technical stakeholders.
Senior Supervisor - Elm Grove, Brighton and Hove Job Type: Casual Location: Elm Grove The Role The Flour Pot Bakery is a beloved community hub known for its artisanal breads, pastries, and welcoming atmosphere. We pride ourselves on our commitment to quality, creativity, and customer satisfaction. We are looking for an enthusiastic and experienced Senior Supervisor to join our team and help us continue to create memorable experiences for our customers. The Senior Supervisor will support the General Manager in overseeing the daily operations of the store, with a focus on delivering exceptional customer service and ensuring consistent, high-quality standards in store. This role requires a hands-on leader who can support staff, optimise processes, and maintain a positive and productive work environment. Key Responsibilities 1. Operations Management Assist with the daily operations of the floor and counter to ensure smooth and efficient service. Ensure compliance with health and safety regulations, food safety standards, and company policies. Support inventory management, ordering, and supplier coordination to maintain appropriate stock levels. 2. Staff Management Train, guide, and supervise front-of-house staff, ensuring high standards are consistently met. Foster a positive work environment by encouraging teamwork, motivation, and professional development. Conduct regular staff meetings and 1-2-1's to communicate updates, feedback, and company goals. 3. Customer Service Maintain high standards of customer service, addressing inquiries and resolving issues promptly and professionally. Monitor and respond to customer feedback, continuously working to improve the customer experience. 4. Financial Management Assist in reviewing sales reports and financial data to identify trends and opportunities. Help develop and support strategies to increase sales and profitability. 5. Marketing and Community Engagement Collaborate with the marketing manager to promote the store through various channels. Work closely with the General Manager to support in-store promotions and special events that attract customers. 6. Quality Control Ensure all food and beverages served meet The Flour Pot's high-quality standards. Support with the rollout of new menu items, specials, and seasonal offerings, including assisting with relevant team training. Maintain the store's aesthetic, cleanliness, and atmosphere to create a welcoming environment. Requirements Proven experience as a Supervisor within the hospitality industry. Strong leadership and team-management abilities. Excellent communication and interpersonal skills. Knowledge of food safety regulations and health standards. Ability to work in a fast-paced environment and handle high-pressure situations. A passion for quality food and outstanding customer service.
Jul 06, 2026
Full time
Senior Supervisor - Elm Grove, Brighton and Hove Job Type: Casual Location: Elm Grove The Role The Flour Pot Bakery is a beloved community hub known for its artisanal breads, pastries, and welcoming atmosphere. We pride ourselves on our commitment to quality, creativity, and customer satisfaction. We are looking for an enthusiastic and experienced Senior Supervisor to join our team and help us continue to create memorable experiences for our customers. The Senior Supervisor will support the General Manager in overseeing the daily operations of the store, with a focus on delivering exceptional customer service and ensuring consistent, high-quality standards in store. This role requires a hands-on leader who can support staff, optimise processes, and maintain a positive and productive work environment. Key Responsibilities 1. Operations Management Assist with the daily operations of the floor and counter to ensure smooth and efficient service. Ensure compliance with health and safety regulations, food safety standards, and company policies. Support inventory management, ordering, and supplier coordination to maintain appropriate stock levels. 2. Staff Management Train, guide, and supervise front-of-house staff, ensuring high standards are consistently met. Foster a positive work environment by encouraging teamwork, motivation, and professional development. Conduct regular staff meetings and 1-2-1's to communicate updates, feedback, and company goals. 3. Customer Service Maintain high standards of customer service, addressing inquiries and resolving issues promptly and professionally. Monitor and respond to customer feedback, continuously working to improve the customer experience. 4. Financial Management Assist in reviewing sales reports and financial data to identify trends and opportunities. Help develop and support strategies to increase sales and profitability. 5. Marketing and Community Engagement Collaborate with the marketing manager to promote the store through various channels. Work closely with the General Manager to support in-store promotions and special events that attract customers. 6. Quality Control Ensure all food and beverages served meet The Flour Pot's high-quality standards. Support with the rollout of new menu items, specials, and seasonal offerings, including assisting with relevant team training. Maintain the store's aesthetic, cleanliness, and atmosphere to create a welcoming environment. Requirements Proven experience as a Supervisor within the hospitality industry. Strong leadership and team-management abilities. Excellent communication and interpersonal skills. Knowledge of food safety regulations and health standards. Ability to work in a fast-paced environment and handle high-pressure situations. A passion for quality food and outstanding customer service.
Step Into Leadership Become a Superdrug Pharmacy Team Leader! Location: Harborne Hours: 35 hours per week Salary: £17.10 per hourAre you ready to take the next step in your pharmacy career? At Superdrug, were proud to operate over 200 pharmacies and 90+ health clinics across the UK, delivering accessible, high-quality healthcare. As a Pharmacy Team Leader, youll play a key role in driving performance and delivering exceptional service to our customers. Why Choose Superdrug? Competitive hourly rate with up to 25% annual bonus potential Up to 33 days holiday (including bank holidays) Real-time earnings tracking with Stream Up to 30% discount at Superdrug for you and a nominated person Discounted services including Online Doctor Access to Aviva Digicare Workplace+ for you and your family including Digital GP, mental health consultations, and annual health checks Excellent training and development opportunities Cycle to work scheme What Youll Be Doing: Leading and motivating your pharmacy team to deliver outstanding service Supporting the Pharmacy Manager with day-to-day operations Using your initiative to drive performance and add value to the business Ensuring the dispensary runs efficiently and meets GPhC standards Were Looking For: NVQ Level 3 in Dispensing (Level 2 considered) Previous experience working in a dispensary Strong communication and interpersonal skills Supervisory experience in pharmacy or retail (e.g. previous store/assistant manager) Ambitious professionals ready to grow we love to promote from within! Why Superdrug? We celebrate individuality, encourage fun, and work hard to deliver "That Superdrug feeling!" If youre ready to lead with confidence and grow your career in a dynamic healthcare environment, wed love to hear from you. For information on how we manage and store your data, please visit: privacy-policy/
Jul 06, 2026
Full time
Step Into Leadership Become a Superdrug Pharmacy Team Leader! Location: Harborne Hours: 35 hours per week Salary: £17.10 per hourAre you ready to take the next step in your pharmacy career? At Superdrug, were proud to operate over 200 pharmacies and 90+ health clinics across the UK, delivering accessible, high-quality healthcare. As a Pharmacy Team Leader, youll play a key role in driving performance and delivering exceptional service to our customers. Why Choose Superdrug? Competitive hourly rate with up to 25% annual bonus potential Up to 33 days holiday (including bank holidays) Real-time earnings tracking with Stream Up to 30% discount at Superdrug for you and a nominated person Discounted services including Online Doctor Access to Aviva Digicare Workplace+ for you and your family including Digital GP, mental health consultations, and annual health checks Excellent training and development opportunities Cycle to work scheme What Youll Be Doing: Leading and motivating your pharmacy team to deliver outstanding service Supporting the Pharmacy Manager with day-to-day operations Using your initiative to drive performance and add value to the business Ensuring the dispensary runs efficiently and meets GPhC standards Were Looking For: NVQ Level 3 in Dispensing (Level 2 considered) Previous experience working in a dispensary Strong communication and interpersonal skills Supervisory experience in pharmacy or retail (e.g. previous store/assistant manager) Ambitious professionals ready to grow we love to promote from within! Why Superdrug? We celebrate individuality, encourage fun, and work hard to deliver "That Superdrug feeling!" If youre ready to lead with confidence and grow your career in a dynamic healthcare environment, wed love to hear from you. For information on how we manage and store your data, please visit: privacy-policy/
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 06, 2026
Full time
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. What we can offer you We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do click apply for full job details
Jul 06, 2026
Full time
Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do click apply for full job details
We are looking for a Warehouse Operative at our Grimsby branch to keep operations running smoothly. From managing stock to assisting with deliveries, you ll support the team in giving us The Power to Supply. Driving License required. What We Offer: National Minimum Wage 20 days holiday + bank holidays (rising with service) Monthly & yearly bonuses Incentives and team support Use of a company van to commute to & from work may be available (subject to managers discretion) What You ll Do: Receive and check deliveries, then put stock away correctly. Resolve any order issues by liaising with suppliers. Pick parts and load them onto the right bays. Carry out stock takes according to schedule. Support general warehouse tasks to keep operations smooth. Occasionally act as a relief driver, delivering parts to customers in a company van. What We re Looking For: Strong attention to detail and ability to work efficiently. A proactive, team-focused attitude. Comfortable lifting, moving, and organising products, and managing inventory as part of daily warehouse operations. Please note: We reserve the right to close this job advert early if the position is filled or we receive a high volume of applications. Apply as soon as possible to avoid missing out. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Jul 06, 2026
Full time
We are looking for a Warehouse Operative at our Grimsby branch to keep operations running smoothly. From managing stock to assisting with deliveries, you ll support the team in giving us The Power to Supply. Driving License required. What We Offer: National Minimum Wage 20 days holiday + bank holidays (rising with service) Monthly & yearly bonuses Incentives and team support Use of a company van to commute to & from work may be available (subject to managers discretion) What You ll Do: Receive and check deliveries, then put stock away correctly. Resolve any order issues by liaising with suppliers. Pick parts and load them onto the right bays. Carry out stock takes according to schedule. Support general warehouse tasks to keep operations smooth. Occasionally act as a relief driver, delivering parts to customers in a company van. What We re Looking For: Strong attention to detail and ability to work efficiently. A proactive, team-focused attitude. Comfortable lifting, moving, and organising products, and managing inventory as part of daily warehouse operations. Please note: We reserve the right to close this job advert early if the position is filled or we receive a high volume of applications. Apply as soon as possible to avoid missing out. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Joining the Quality team and reporting to the Quality Manager, the Quality Engineer will be responsible for day-to-day Quality Assurance activity at both our Horsham and Plymouth sites, travelling as necessary. Typical activity includes ensuring we fulfil project milestones and customer design requirements as well as site-specific activity such as ISO 9001 requirements, and ESD and FOD precautions, new starter inductions and training. Key Responsibilities: Attending project/design gateway reviews and being the voice of QA within Customer-facing liaison on day-to-day quality issues and requirements, including customer witnessed testing both onsite and customer sites (if needed) Supporting the maintenance and continual improvement of the QMS in conjunction with process/function owners to ensure that the requirements of ISO 9001 are satisfied Conducting internal audits with process/function owners to monitor operation and effectiveness of the QMS and to facilitate continual improvement Ensuring that appropriate corrective actions, resulting from recorded non-conformances, are implemented and effective Conduct root?cause analysis on defects, scrap, and rework. Analyse production and quality data to identify trends, risks, and improvement opportunities. Produce regular quality performance reports for key stakeholders Use statistical tools (SPC, capability studies, Pareto analysis) to support decision?making. Lead structured problem?solving activities (5 Whys, Fishbone, DMAIC). Drive continuous improvement initiatives to reduce defects, waste, and variation. Support Lean and Six Sigma projects across the plant. Partner with production, engineering, supply chain, and maintenance teams to resolve quality issues. Working closely with the Supply Chain team for regional on-site supplier assessment & approval. Liaison with suppliers to facilitate the on-time supply of conforming materials and services. Resolution of issues with non-compliant product Manage non?conformance investigations and documentation (NCRs, CAPAs). Lead containment, corrective, and preventive actions to avoid recurrence. Ensure timely closure and verification of corrective actions. Reviewing customer bids and contracts for quality requirements, and preparation and maintenance of project Quality Plans Fault analysis and reports on customer returns Sign-off of C of Cs in accordance with the relevant company procedures. Skills & Experience Essential 3 years' experience in a relevant engineering/manufacturing role HND or higher qualification in manufacturing/engineering discipline Desirable Recent experience in a Quality Engineer role Experience with project-related Quality Assurance in Defence or Aerospace Personal Attributes Demonstrates our company values of Teamwork, Integrity, Excellence and Courage Highly organised and methodical approach, with an eye for detail The ability to work independently when required A flexible, conscientious, and diligent attitude Excellent communication, interpersonal and written skills A resilient and adaptable approach Self-starting Work life balance: 37.5 hour working week Lunchtime finishes on a Friday Hybrid / flexible working arrangements 28 days annual leave
Jul 06, 2026
Contractor
Joining the Quality team and reporting to the Quality Manager, the Quality Engineer will be responsible for day-to-day Quality Assurance activity at both our Horsham and Plymouth sites, travelling as necessary. Typical activity includes ensuring we fulfil project milestones and customer design requirements as well as site-specific activity such as ISO 9001 requirements, and ESD and FOD precautions, new starter inductions and training. Key Responsibilities: Attending project/design gateway reviews and being the voice of QA within Customer-facing liaison on day-to-day quality issues and requirements, including customer witnessed testing both onsite and customer sites (if needed) Supporting the maintenance and continual improvement of the QMS in conjunction with process/function owners to ensure that the requirements of ISO 9001 are satisfied Conducting internal audits with process/function owners to monitor operation and effectiveness of the QMS and to facilitate continual improvement Ensuring that appropriate corrective actions, resulting from recorded non-conformances, are implemented and effective Conduct root?cause analysis on defects, scrap, and rework. Analyse production and quality data to identify trends, risks, and improvement opportunities. Produce regular quality performance reports for key stakeholders Use statistical tools (SPC, capability studies, Pareto analysis) to support decision?making. Lead structured problem?solving activities (5 Whys, Fishbone, DMAIC). Drive continuous improvement initiatives to reduce defects, waste, and variation. Support Lean and Six Sigma projects across the plant. Partner with production, engineering, supply chain, and maintenance teams to resolve quality issues. Working closely with the Supply Chain team for regional on-site supplier assessment & approval. Liaison with suppliers to facilitate the on-time supply of conforming materials and services. Resolution of issues with non-compliant product Manage non?conformance investigations and documentation (NCRs, CAPAs). Lead containment, corrective, and preventive actions to avoid recurrence. Ensure timely closure and verification of corrective actions. Reviewing customer bids and contracts for quality requirements, and preparation and maintenance of project Quality Plans Fault analysis and reports on customer returns Sign-off of C of Cs in accordance with the relevant company procedures. Skills & Experience Essential 3 years' experience in a relevant engineering/manufacturing role HND or higher qualification in manufacturing/engineering discipline Desirable Recent experience in a Quality Engineer role Experience with project-related Quality Assurance in Defence or Aerospace Personal Attributes Demonstrates our company values of Teamwork, Integrity, Excellence and Courage Highly organised and methodical approach, with an eye for detail The ability to work independently when required A flexible, conscientious, and diligent attitude Excellent communication, interpersonal and written skills A resilient and adaptable approach Self-starting Work life balance: 37.5 hour working week Lunchtime finishes on a Friday Hybrid / flexible working arrangements 28 days annual leave
Job Description: Job Title : MFTS MRO Line Maintenance Manager Airbus Helicopters UK Location: RAF Shawbury, Shropshire Hours: 40 Contract Type: Permanent Reporting to: AHUK MFTS MRO Maintenance Manager Security Clearance: Must be eligible for SC clearance About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey) The Role: Mission & Purpose As the MFTS Line Maintenance Manager (Shawbury), you are responsible for the management and execution of all line maintenance operations on the H135 and H145 fleet, ensuring that all maintenance is carried out in accordance with UK CAA Part-145, MRP-145 regulations, and AHUK policy and safety standards. You will be responsible for coordinating, planning and executing line maintenance activities, ensuring aircraft airworthiness and managing a team of skilled technicians and licensed engineers. The MFTS Line Maintenance Manager (Shawbury) plays a critical role in optimising the operational efficiency and airworthiness of the MFTS fleet. Your mission is to ensure that our fleet is maintained to the highest safety and quality standards, ensuring maximum aircraft availability to meet the rigorous demands of the Daily Flying Programme. Key Responsibilities Oversee and manage all line maintenance activities, including scheduled and unscheduled maintenance, and modifications Ensure compliance with UK CAA and MRP regulations, as well as AHUK Policy and safety standards Assist the MFTS MRO Maintenance Manager in the investigation and rectification of non-conformities and safety occurrences in the line maintenance environment Coordinate line maintenance schedules with the planning and operations departments to ensure minimal aircraft downtime and optimal fleet availability, maintaining >98% aircraft availability to the customer Lead, manage, and mentor a team of aircraft maintenance technicians and engineers to achieve operational goals Monitor and report on maintenance progress, ensuring that all work is completed on schedule Develop and implement maintenance plans and strategies to improve aircraft availability and reduce maintenance related delays and occurrences Collaborate with support departments to ensure all necessary parts, tools and equipment are available for the planned maintenance activities Ensure that all maintenance records and documentation are properly maintained, accurate and up to date Drive continuous improvement initiatives to enhance safety, efficiency and quality of our maintenance practices Collaborate with the Quality and SMS teams to ensure occurrences are reported as required, implement and maintain a safety and learning culture, and conduct safety investigations Oversee training and development programs for line maintenance personnel to ensure competency and availability of suitable qualified personnel for the planned maintenance Day to Day running of the aircraft maintenance hangars, ensuring the maintenance is environment is clean, organised and maintained to a good standard Candidate Profile Essential Experience & Qualifications UK CAA Part-66 B1 and/or B2 Licence with C-rating Minimum of 5 years of experience in aircraft maintenance, with at least 3 years in a supervisory or management role An in-depth knowledge of aircraft systems, maintenance procedures, and UK CAA Part-145 and MRP regulatory requirements Strong leadership, communication, and team management skills Excellent problem solving and decision-making abilities Proficient in maintenance management and information software packages, and google suite Strong organisational and project management skills Trustworthy, reliable, enthusiastic and flexible, acting as a role model to the line maintenance team and wider business Desirable Attributes Direct experience with UK Military Aviation or the UK MFTS ecosystem Type Ratings on H135/H145 platforms Familiarity with aircraft maintenance planning software and fleet management Degree-level qualification in Aviation maintenance, Engineering or related field The Reward In joining the Airbus family, you will play a critical part in delivering the most efficient helicopters for its customers, who serve, protect, save lives and carry passengers in demanding environments. On top of your competitive base salary, you will have access to the following benefits below via our Airbus salary sacrifice schemes: Private Medical Insurance (Bupa) - single cover for employees paid by the company Pension: Employees are auto-enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic Share Incentive Plan and ESOP. Annual share schemes at company discretion. Success Share, Discretionary Group bonus scheme (conditions apply) Bikes to Work (up to £3,000) (employee purchase scheme) Technology ( employee purchase scheme) Mydrive (employee car purchase scheme) Den-Plan (employee purchase scheme) Health-care Cash Scheme Personal Accident Insurance (employee purchase scheme) Health Assessments Travel Insurance Shopping vouchers/discounts Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney) Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jul 06, 2026
Full time
Job Description: Job Title : MFTS MRO Line Maintenance Manager Airbus Helicopters UK Location: RAF Shawbury, Shropshire Hours: 40 Contract Type: Permanent Reporting to: AHUK MFTS MRO Maintenance Manager Security Clearance: Must be eligible for SC clearance About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey) The Role: Mission & Purpose As the MFTS Line Maintenance Manager (Shawbury), you are responsible for the management and execution of all line maintenance operations on the H135 and H145 fleet, ensuring that all maintenance is carried out in accordance with UK CAA Part-145, MRP-145 regulations, and AHUK policy and safety standards. You will be responsible for coordinating, planning and executing line maintenance activities, ensuring aircraft airworthiness and managing a team of skilled technicians and licensed engineers. The MFTS Line Maintenance Manager (Shawbury) plays a critical role in optimising the operational efficiency and airworthiness of the MFTS fleet. Your mission is to ensure that our fleet is maintained to the highest safety and quality standards, ensuring maximum aircraft availability to meet the rigorous demands of the Daily Flying Programme. Key Responsibilities Oversee and manage all line maintenance activities, including scheduled and unscheduled maintenance, and modifications Ensure compliance with UK CAA and MRP regulations, as well as AHUK Policy and safety standards Assist the MFTS MRO Maintenance Manager in the investigation and rectification of non-conformities and safety occurrences in the line maintenance environment Coordinate line maintenance schedules with the planning and operations departments to ensure minimal aircraft downtime and optimal fleet availability, maintaining >98% aircraft availability to the customer Lead, manage, and mentor a team of aircraft maintenance technicians and engineers to achieve operational goals Monitor and report on maintenance progress, ensuring that all work is completed on schedule Develop and implement maintenance plans and strategies to improve aircraft availability and reduce maintenance related delays and occurrences Collaborate with support departments to ensure all necessary parts, tools and equipment are available for the planned maintenance activities Ensure that all maintenance records and documentation are properly maintained, accurate and up to date Drive continuous improvement initiatives to enhance safety, efficiency and quality of our maintenance practices Collaborate with the Quality and SMS teams to ensure occurrences are reported as required, implement and maintain a safety and learning culture, and conduct safety investigations Oversee training and development programs for line maintenance personnel to ensure competency and availability of suitable qualified personnel for the planned maintenance Day to Day running of the aircraft maintenance hangars, ensuring the maintenance is environment is clean, organised and maintained to a good standard Candidate Profile Essential Experience & Qualifications UK CAA Part-66 B1 and/or B2 Licence with C-rating Minimum of 5 years of experience in aircraft maintenance, with at least 3 years in a supervisory or management role An in-depth knowledge of aircraft systems, maintenance procedures, and UK CAA Part-145 and MRP regulatory requirements Strong leadership, communication, and team management skills Excellent problem solving and decision-making abilities Proficient in maintenance management and information software packages, and google suite Strong organisational and project management skills Trustworthy, reliable, enthusiastic and flexible, acting as a role model to the line maintenance team and wider business Desirable Attributes Direct experience with UK Military Aviation or the UK MFTS ecosystem Type Ratings on H135/H145 platforms Familiarity with aircraft maintenance planning software and fleet management Degree-level qualification in Aviation maintenance, Engineering or related field The Reward In joining the Airbus family, you will play a critical part in delivering the most efficient helicopters for its customers, who serve, protect, save lives and carry passengers in demanding environments. On top of your competitive base salary, you will have access to the following benefits below via our Airbus salary sacrifice schemes: Private Medical Insurance (Bupa) - single cover for employees paid by the company Pension: Employees are auto-enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic Share Incentive Plan and ESOP. Annual share schemes at company discretion. Success Share, Discretionary Group bonus scheme (conditions apply) Bikes to Work (up to £3,000) (employee purchase scheme) Technology ( employee purchase scheme) Mydrive (employee car purchase scheme) Den-Plan (employee purchase scheme) Health-care Cash Scheme Personal Accident Insurance (employee purchase scheme) Health Assessments Travel Insurance Shopping vouchers/discounts Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney) Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Airbus Operations Limited
Bristol, Gloucestershire
Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check). LOCATION: Filton (80% of your working week must be office based) TYPE: Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 35 hour week, flexible working around core hours and Friday afternoons off, hybrid working Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change? Information Management (IM) serves as a critical, pervasive function across the enterprise, governing operations from initial aircraft design through delivery and lifecycle support. As a 3DX - Urbanist for DMU Integration (m/f) within the "Product & Simulation" domain of the "One PLM" Product Service Line, the successful candidate will report functionally to the Head of Product. This core business function drives sustainable information technology transformation and enterprise digitalization via strategic programs such as Digital Design, Manufacturing and Services (DDMS) and advanced platforms including Skywise. The role is instrumental in facilitating secure, high-availability connectivity for thousands of global end-users within a protected operating environment, directly supporting next-generation enterprise solutions for the Single Aisle New Generation aircraft program utilizing the 3DExperience platform. The mandate of this organization is to deploy a single, harmonized suite of IS/IT tools across the Airbus Business, encompassing aircraft development, industrial deployment, and subsequent Support and Services, including both recurring and non-recurring dimensions. Operationalized within the framework of the Airbus Group Process, Method, and Tools strategy, the scope of this position is explicitly aligned with Engineering processes governing the physical product, specifically Product Structure and System Installation. The objective is to optimize the Design Engineering Process across key lifecycle milestones-including pre-design, definition dossier formulation, release mechanisms, bill of materials (BOM) management, component reuse, repair procedures, and configuration change management-thereby enabling a unified, collaborative design environment that yields a fully validated virtual representation of the product. HOW YOU WILL CONTRIBUTE TO THE TEAM Participate in the end-to-end PLM Portfolio within the SAFe (Scaled Agile Framework) ecosystem, actively contributing to the strategic elaboration of the Portfolio Roadmap. Translate complex business needs and operational objectives into functional and non-functional IT requirements, ensuring all developed solutions align with evolving customer needs and Enterprise Architecture guidelines. Conduct in-depth discovery meetings to analyze end-to-end business processes, identify opportunities for digital transformation, and recommend IT automation solutions compliant with the overall Digital Strategy. Perform technical and functional designs for application and infrastructure components, delivering framing designs that guide product development in strong collaboration with Technology Specialists and Architects. Support the IT Product Manager in product/service planning, and produce high-quality documentation, including current challenge logs, future requirements, and technical specification documents for stakeholder review. Serve as the core liaison between Product Management and technical teams, guiding solutions through all phases of the application development life cycle (SDLC)-including research, testing, implementation, support, and change management ABOUT YOU: Proven experience in functional architecture, project management, solution engineering or another relevant field. Bachelor's or master's degree in engineering or equivalent. Ideally, knowledge in the field of Engineering Design, Manufacturing, Support and Services, or in the following domains: Manufacturing Engineering, Shop Floor Execution, Industrial Modelling and Simulation, Configuration Management, Quality, Configured Digital Mock-Up (DMU), Product Lifecycle Management, Engineering IS, Architecture, Maintenance and Repair. Knowledge of IT tools customizing and architecture, IT and business strategy alignment, IT product design and product development, IT business change management. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. How can we support you Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any reasonable adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Operations Limited Employment Type: Permanent - Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jul 06, 2026
Full time
Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check). LOCATION: Filton (80% of your working week must be office based) TYPE: Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 35 hour week, flexible working around core hours and Friday afternoons off, hybrid working Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change? Information Management (IM) serves as a critical, pervasive function across the enterprise, governing operations from initial aircraft design through delivery and lifecycle support. As a 3DX - Urbanist for DMU Integration (m/f) within the "Product & Simulation" domain of the "One PLM" Product Service Line, the successful candidate will report functionally to the Head of Product. This core business function drives sustainable information technology transformation and enterprise digitalization via strategic programs such as Digital Design, Manufacturing and Services (DDMS) and advanced platforms including Skywise. The role is instrumental in facilitating secure, high-availability connectivity for thousands of global end-users within a protected operating environment, directly supporting next-generation enterprise solutions for the Single Aisle New Generation aircraft program utilizing the 3DExperience platform. The mandate of this organization is to deploy a single, harmonized suite of IS/IT tools across the Airbus Business, encompassing aircraft development, industrial deployment, and subsequent Support and Services, including both recurring and non-recurring dimensions. Operationalized within the framework of the Airbus Group Process, Method, and Tools strategy, the scope of this position is explicitly aligned with Engineering processes governing the physical product, specifically Product Structure and System Installation. The objective is to optimize the Design Engineering Process across key lifecycle milestones-including pre-design, definition dossier formulation, release mechanisms, bill of materials (BOM) management, component reuse, repair procedures, and configuration change management-thereby enabling a unified, collaborative design environment that yields a fully validated virtual representation of the product. HOW YOU WILL CONTRIBUTE TO THE TEAM Participate in the end-to-end PLM Portfolio within the SAFe (Scaled Agile Framework) ecosystem, actively contributing to the strategic elaboration of the Portfolio Roadmap. Translate complex business needs and operational objectives into functional and non-functional IT requirements, ensuring all developed solutions align with evolving customer needs and Enterprise Architecture guidelines. Conduct in-depth discovery meetings to analyze end-to-end business processes, identify opportunities for digital transformation, and recommend IT automation solutions compliant with the overall Digital Strategy. Perform technical and functional designs for application and infrastructure components, delivering framing designs that guide product development in strong collaboration with Technology Specialists and Architects. Support the IT Product Manager in product/service planning, and produce high-quality documentation, including current challenge logs, future requirements, and technical specification documents for stakeholder review. Serve as the core liaison between Product Management and technical teams, guiding solutions through all phases of the application development life cycle (SDLC)-including research, testing, implementation, support, and change management ABOUT YOU: Proven experience in functional architecture, project management, solution engineering or another relevant field. Bachelor's or master's degree in engineering or equivalent. Ideally, knowledge in the field of Engineering Design, Manufacturing, Support and Services, or in the following domains: Manufacturing Engineering, Shop Floor Execution, Industrial Modelling and Simulation, Configuration Management, Quality, Configured Digital Mock-Up (DMU), Product Lifecycle Management, Engineering IS, Architecture, Maintenance and Repair. Knowledge of IT tools customizing and architecture, IT and business strategy alignment, IT product design and product development, IT business change management. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. How can we support you Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any reasonable adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Operations Limited Employment Type: Permanent - Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
We are seeking a HR Systems, Data & Operations Manager for our customer who is investing in sustainable systems and process evolution for their business and people performance. Client Details Our customer is a high growth engineering business with plans to grow and evolve over the next years. Description This is a newly created role reporting to the HR Director, with responsibility for leading HR systems, people data and operational excellence across the organisation. Sitting at the heart of the People function, you will ensure that HR systems are fit for purpose, data is accurate and insightful, and core people processes are delivered efficiently, consistently and compliantly. Whilst the role has a broad HR operations remit, its primary focus is on HR systems, data and analytics. The successful candidate will play a pivotal role in transforming how people data is captured, analysed and leveraged to support strategic decision-making, while driving system optimisation and future HR technology initiatives. Key Responsibilities HR Systems & Data: Act as the owner and subject matter expert for the HRIS, driving ongoing optimisation, enhancements and upgrades. Ensure the integrity, accuracy and governance of people data, maintaining full GDPR compliance. Develop and deliver meaningful people analytics, dashboards and management reporting. Enable the business to make more informed, data-driven decisions through improved reporting and insight. Lead the future HR systems roadmap, including system reviews, selection and implementation projects. HR Operations: Oversee and continuously improve end-to-end employee lifecycle processes, from onboarding through to offboarding. Drive consistency, efficiency and best practice across HR operations. Maintain and develop HR policies, procedures and documentation to support compliance and operational effectiveness. Payroll & Benefits: Manage relationships with outsourced payroll providers, ensuring a high level of accuracy, compliance and service delivery. Partner closely with Finance on payroll reconciliation, reporting and controls. Oversee benefits administration, including pensions, healthcare and other employee benefit programmes. Stakeholder Engagement: Build strong partnerships across HR, Finance and the wider business to ensure alignment of systems, data and reporting requirements. Provide operational HR expertise and guidance to managers and key stakeholders. Support wider transformation programmes and strategic people initiatives. This role is based in the Warrington area with a generous hybrid working relationship. Profile We are looking for a strong HR operations professional with a clear specialism in HR systems, data and analytics, combined with a genuine interest in building efficient, well-run HR processes. You will bring: Proven experience owning and optimising HR systems (HRIS), acting as a true system owner rather than just a user Strong capability in people data, reporting and analytics, with advanced Excel skills and the ability to translate data into meaningful insight Experience ensuring data accuracy, governance and GDPR compliance, with a detail-oriented and methodical approach Confidence working with outsourced payroll providers, with an understanding of payroll processes, controls and stakeholder management A track record of improving systems, processes and ways of working within HR operations Alongside your systems and data expertise, you will also have a clear appreciation for high-quality HR operations and service delivery. This could come from direct ownership or a strong interest in shaping how HR processes are designed and delivered. You are likely to: Take pride in creating structured, efficient and scalable HR processes Have experience across the employee lifecycle (onboarding, contracts, offboarding, policy management) Enjoy bringing consistency, clarity and continuous improvement to HR operations Be motivated by building a "best in class" operational backbone that enables a broader people strategy You will be comfortable operating in an evolving environment where not everything is fully defined, bringing a pragmatic, solutions-focused mindset. Strong stakeholder management skills are essential, with the ability to build credibility across HR, Finance and the wider business. Experience within a multi-site or operational environment would be advantageous, as would familiarity with HR systems implementation or transformation projects. Job Offer This role pays up to 70,000 to 75,000 per annum (dependant on experience), inclusive of a performance related bonus and a suite of benefits.
Jul 06, 2026
Full time
We are seeking a HR Systems, Data & Operations Manager for our customer who is investing in sustainable systems and process evolution for their business and people performance. Client Details Our customer is a high growth engineering business with plans to grow and evolve over the next years. Description This is a newly created role reporting to the HR Director, with responsibility for leading HR systems, people data and operational excellence across the organisation. Sitting at the heart of the People function, you will ensure that HR systems are fit for purpose, data is accurate and insightful, and core people processes are delivered efficiently, consistently and compliantly. Whilst the role has a broad HR operations remit, its primary focus is on HR systems, data and analytics. The successful candidate will play a pivotal role in transforming how people data is captured, analysed and leveraged to support strategic decision-making, while driving system optimisation and future HR technology initiatives. Key Responsibilities HR Systems & Data: Act as the owner and subject matter expert for the HRIS, driving ongoing optimisation, enhancements and upgrades. Ensure the integrity, accuracy and governance of people data, maintaining full GDPR compliance. Develop and deliver meaningful people analytics, dashboards and management reporting. Enable the business to make more informed, data-driven decisions through improved reporting and insight. Lead the future HR systems roadmap, including system reviews, selection and implementation projects. HR Operations: Oversee and continuously improve end-to-end employee lifecycle processes, from onboarding through to offboarding. Drive consistency, efficiency and best practice across HR operations. Maintain and develop HR policies, procedures and documentation to support compliance and operational effectiveness. Payroll & Benefits: Manage relationships with outsourced payroll providers, ensuring a high level of accuracy, compliance and service delivery. Partner closely with Finance on payroll reconciliation, reporting and controls. Oversee benefits administration, including pensions, healthcare and other employee benefit programmes. Stakeholder Engagement: Build strong partnerships across HR, Finance and the wider business to ensure alignment of systems, data and reporting requirements. Provide operational HR expertise and guidance to managers and key stakeholders. Support wider transformation programmes and strategic people initiatives. This role is based in the Warrington area with a generous hybrid working relationship. Profile We are looking for a strong HR operations professional with a clear specialism in HR systems, data and analytics, combined with a genuine interest in building efficient, well-run HR processes. You will bring: Proven experience owning and optimising HR systems (HRIS), acting as a true system owner rather than just a user Strong capability in people data, reporting and analytics, with advanced Excel skills and the ability to translate data into meaningful insight Experience ensuring data accuracy, governance and GDPR compliance, with a detail-oriented and methodical approach Confidence working with outsourced payroll providers, with an understanding of payroll processes, controls and stakeholder management A track record of improving systems, processes and ways of working within HR operations Alongside your systems and data expertise, you will also have a clear appreciation for high-quality HR operations and service delivery. This could come from direct ownership or a strong interest in shaping how HR processes are designed and delivered. You are likely to: Take pride in creating structured, efficient and scalable HR processes Have experience across the employee lifecycle (onboarding, contracts, offboarding, policy management) Enjoy bringing consistency, clarity and continuous improvement to HR operations Be motivated by building a "best in class" operational backbone that enables a broader people strategy You will be comfortable operating in an evolving environment where not everything is fully defined, bringing a pragmatic, solutions-focused mindset. Strong stakeholder management skills are essential, with the ability to build credibility across HR, Finance and the wider business. Experience within a multi-site or operational environment would be advantageous, as would familiarity with HR systems implementation or transformation projects. Job Offer This role pays up to 70,000 to 75,000 per annum (dependant on experience), inclusive of a performance related bonus and a suite of benefits.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Incident Manager Location: Maple Road, Tankersley, Barnsley, S75 3DL | Hybrid - 60% office, 40% home Duration: 30/11/2027 Rate: £554/day (Inside IR) MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident life cycle milestones & drive improvement of recovery times. The role holder will lead service recovery of incidents of Medium, High and Critical threat levels, facilitating both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major Incident Reviews in conjunction with the Problem Management discipline to track actions and prevent a recurrence of the incident. For all incidents whereby service outage is experienced, the role holder is responsible for ensuring that a Problem Record is raised to the appropriate team for further analysis. Responsibilities Triage/Priorities incidents Facilitate Service Recovery Facilitate Business Engagement Communicate recovery progress to senior management Issue Major Incident Notification (MINs) Contribute to Incident/Major Incident Reviews Execute the Incident Management Practice Participate in the Management Escalation Call (MEC) process Principal Accountabilities, Targets and Measures Impact on the Business Driving Sustainable Growth Engages with colleagues across the group including senior peer managers to generate active discussions to achieve suitable solutions to problems that meet both the Bank's and their customers' business requirements. Seeks ways to improve efficiency & minimise duplication. CTO services exceed business partner and customer expectations through reduced occurrences of service problems and corresponding service minutes lost. Achieving Excellence Focus on medium and long term goals even when under pressure. Makes considered decisions with factual & coherent recommendations, benefits & implications. Implement globally consistent incident management processes. Measurable improvement in customer satisfaction and service quality. Change & Implementation Steers & guides the team to deliver change activity, provides regular updates to stakeholders including progress, risks & issues. Leads end to end change journey and validates mitigation plans Customers/Stakeholders Customer Focus Demonstrate outstanding customer advocacy & ensure seamless service from incident escalation through to resolution and root cause identification. Seeks opportunities and provides proposals to improve the process, increase efficiency and interactions with customers throughout the incident life cycle. Adherence to Incident Management techniques, measured reduction in mean time to restore and mean time to root cause Effective Communication Effectively communicate service impacting problems, including business impact and root cause in a timely manner, using the global toolset in accordance with stakeholder expectations via both written and verbal means. Engages confidently and clearly with colleagues and executives throughout the incident life cycle Data Capture Ensure incident life cycle data is accurate, complete, consistent and available to enable analysis for proactive service problem prevention & ongoing continual service improvement. Measured reduction in repeat incidents. Leadership & Teamwork Collaboration Build rapport & mutual understanding within & across teams to improve service delivery and achieve the Bank's objectives. Encourage debate & open discussion to improve service delivery through teamwork. Creates and promotes opportunities for networking, identifies and builds relationships with key contacts and influencers. Team Management Lead and manage the resources engaged in incident management activities for the duration of the incident. Maintain excellent working relationships with all contributors from Service Management through to Business Service Owners and Senior Management with the ITID function. Evidence of excellent customer service and support, interpersonal skills and demonstrates understanding and empathy. Operational effectiveness & Control Ensure compliance with eternal regulatory requirements, internal controls & group compliance. Managing risk responsibly. Promotes & manages relevant monitoring & reporting requirements within their team. Ensures timely implementation of recommendations made by internal/external auditors & regulators. Maintains cost discipline & drives forward transformational change. Implements IT Operations best practice in risk policies and governance framework for incident management, evidence of risk mitigation as a result of Incident Management activities. Major Challenges Maintaining high quality CTO service provision of critical services that have the potential to cause significant disruption to the bank & its customers in an increasingly fast changing environment with increased regulatory oversight & stringent cost management. Client IT infrastructure is very complex, diverse & ever evolving, resulting in establishing impact & recovery options problematical and therefore communicating the issue to stakeholders a challenge. Role Context The Client IT environment is extremely complex comprising a wide variety of platforms & environments in a 24x7x365 model and incidents must be either fixed or circumvented within agreed service levels, failure to recover the services in line with agreements can severely impact the group's profitability & reputation. Very high level and diversity of support is required at all times, and often requires fast & accurate assessment of problems where decisions need to be taken regarding management escalation. Effective written and verbal communication at all levels within CTO and business partners and may include written reports used by external regulatory bodies. Management of Risk The role holder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organization The role holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal & regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with entity management and/or appropriate department. Observation of Internal Controls Maintains Client internal control standards, including implementation of internal and external audit points together with any issues raised by external auditors. The role holder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and where appropriate, by the timely implementation of internal and external audit points, including issues raised by external auditors. The role holder will implement the group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer, or Local Compliance Officer. The term compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with the compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training provided, fostering a compliance culture and optimising relations with regulators. Role Dimensions People - The role holder will not have any direct reports. And will be reporting to a Senior Incident Manager. Budget - the role holder will have no sign off budget. Regulatory - the role holder will manage risk and compliance, anticipate and identify legal and compliance risk, embed efficient compliance processes. Relationships - the role holder will contribute at a high level to stakeholder management and typically relationships will extend to peers and up to 2 levels in the organisation. Strategy -the role holder will contribute to the strategy, implementation of major parts of goals and operating model If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Jul 06, 2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Incident Manager Location: Maple Road, Tankersley, Barnsley, S75 3DL | Hybrid - 60% office, 40% home Duration: 30/11/2027 Rate: £554/day (Inside IR) MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident life cycle milestones & drive improvement of recovery times. The role holder will lead service recovery of incidents of Medium, High and Critical threat levels, facilitating both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major Incident Reviews in conjunction with the Problem Management discipline to track actions and prevent a recurrence of the incident. For all incidents whereby service outage is experienced, the role holder is responsible for ensuring that a Problem Record is raised to the appropriate team for further analysis. Responsibilities Triage/Priorities incidents Facilitate Service Recovery Facilitate Business Engagement Communicate recovery progress to senior management Issue Major Incident Notification (MINs) Contribute to Incident/Major Incident Reviews Execute the Incident Management Practice Participate in the Management Escalation Call (MEC) process Principal Accountabilities, Targets and Measures Impact on the Business Driving Sustainable Growth Engages with colleagues across the group including senior peer managers to generate active discussions to achieve suitable solutions to problems that meet both the Bank's and their customers' business requirements. Seeks ways to improve efficiency & minimise duplication. CTO services exceed business partner and customer expectations through reduced occurrences of service problems and corresponding service minutes lost. Achieving Excellence Focus on medium and long term goals even when under pressure. Makes considered decisions with factual & coherent recommendations, benefits & implications. Implement globally consistent incident management processes. Measurable improvement in customer satisfaction and service quality. Change & Implementation Steers & guides the team to deliver change activity, provides regular updates to stakeholders including progress, risks & issues. Leads end to end change journey and validates mitigation plans Customers/Stakeholders Customer Focus Demonstrate outstanding customer advocacy & ensure seamless service from incident escalation through to resolution and root cause identification. Seeks opportunities and provides proposals to improve the process, increase efficiency and interactions with customers throughout the incident life cycle. Adherence to Incident Management techniques, measured reduction in mean time to restore and mean time to root cause Effective Communication Effectively communicate service impacting problems, including business impact and root cause in a timely manner, using the global toolset in accordance with stakeholder expectations via both written and verbal means. Engages confidently and clearly with colleagues and executives throughout the incident life cycle Data Capture Ensure incident life cycle data is accurate, complete, consistent and available to enable analysis for proactive service problem prevention & ongoing continual service improvement. Measured reduction in repeat incidents. Leadership & Teamwork Collaboration Build rapport & mutual understanding within & across teams to improve service delivery and achieve the Bank's objectives. Encourage debate & open discussion to improve service delivery through teamwork. Creates and promotes opportunities for networking, identifies and builds relationships with key contacts and influencers. Team Management Lead and manage the resources engaged in incident management activities for the duration of the incident. Maintain excellent working relationships with all contributors from Service Management through to Business Service Owners and Senior Management with the ITID function. Evidence of excellent customer service and support, interpersonal skills and demonstrates understanding and empathy. Operational effectiveness & Control Ensure compliance with eternal regulatory requirements, internal controls & group compliance. Managing risk responsibly. Promotes & manages relevant monitoring & reporting requirements within their team. Ensures timely implementation of recommendations made by internal/external auditors & regulators. Maintains cost discipline & drives forward transformational change. Implements IT Operations best practice in risk policies and governance framework for incident management, evidence of risk mitigation as a result of Incident Management activities. Major Challenges Maintaining high quality CTO service provision of critical services that have the potential to cause significant disruption to the bank & its customers in an increasingly fast changing environment with increased regulatory oversight & stringent cost management. Client IT infrastructure is very complex, diverse & ever evolving, resulting in establishing impact & recovery options problematical and therefore communicating the issue to stakeholders a challenge. Role Context The Client IT environment is extremely complex comprising a wide variety of platforms & environments in a 24x7x365 model and incidents must be either fixed or circumvented within agreed service levels, failure to recover the services in line with agreements can severely impact the group's profitability & reputation. Very high level and diversity of support is required at all times, and often requires fast & accurate assessment of problems where decisions need to be taken regarding management escalation. Effective written and verbal communication at all levels within CTO and business partners and may include written reports used by external regulatory bodies. Management of Risk The role holder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organization The role holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal & regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with entity management and/or appropriate department. Observation of Internal Controls Maintains Client internal control standards, including implementation of internal and external audit points together with any issues raised by external auditors. The role holder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and where appropriate, by the timely implementation of internal and external audit points, including issues raised by external auditors. The role holder will implement the group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer, or Local Compliance Officer. The term compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with the compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training provided, fostering a compliance culture and optimising relations with regulators. Role Dimensions People - The role holder will not have any direct reports. And will be reporting to a Senior Incident Manager. Budget - the role holder will have no sign off budget. Regulatory - the role holder will manage risk and compliance, anticipate and identify legal and compliance risk, embed efficient compliance processes. Relationships - the role holder will contribute at a high level to stakeholder management and typically relationships will extend to peers and up to 2 levels in the organisation. Strategy -the role holder will contribute to the strategy, implementation of major parts of goals and operating model If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Regional Facilities Manager Location: Manchester-based, with regional travel across Manchester, Leeds, Edinburgh, Dublin and Glasgow Salary: Up to 55,000 DOE Hours: Monday to Friday, 8:00am - 5:00pm We are currently recruiting for an experienced Regional Facilities Manager to oversee operational service delivery across a regional portfolio of client sites. This is a fantastic opportunity for a strong Facilities Management professional with proven experience managing multi-site hard and soft services, statutory compliance, KPIs and operational teams across a geographically spread portfolio. Reporting into the National Account Manager, you will be responsible for ensuring high standards of service delivery, compliance, operational performance and customer satisfaction across the region. You will also line manage a team of 5 Facilities Managers and act as deputy to the National Account Manager when required. Key Responsibilities As Regional Facilities Manager, you will: Lead, support and manage a team of Facilities Managers across the regional portfolio Ensure high-quality service delivery across all sites in line with contractual KPIs and SLAs Oversee hard and soft services delivery, ensuring statutory compliance is maintained Drive continuous improvement across the portfolio Promote a positive health, safety and environmental culture Provide clear operational direction to site teams and management Build strong relationships with clients, stakeholders, contractors and suppliers Monitor regional performance through MI and KPI reporting Ensure all PPMs are completed within agreed SLAs Support site teams through internal and external audits Ensure timely completion of actions arising from audits, inspections and risk assessments Support employee engagement, performance management, training and succession planning Help deliver strategic account objectives alongside the National Account Manager About You The successful candidate will have: Minimum 3 years' experience in a similar Facilities Management role Strong operational management experience across a multi-site portfolio Proven experience managing hard services and statutory compliance IOSH Managing Safely or higher Health & Safety qualification Strong technical knowledge across FM service delivery TFM experience at management level Excellent leadership and people management skills Experience managing performance, absence, conflict, appraisals and development Strong communication and stakeholder management skills Good commercial awareness, including cost control and operational planning Ability to manage customer, contractor and supplier relationships effectively Good knowledge of TFM operations, project delivery and compliance requirements Desirable Experience Previous experience within a corporate environment Experience using Concept Evolution or similar CAFM systems Customer-focused approach to service delivery Industry knowledge across engineering and cleaning services Experience managing a P&L of 3m+ and strong financial acumen If you are an experienced Facilities Management professional looking for your next regional leadership role, please apply with your up-to-date CV or call Jess on (phone number removed). FM, Facilities management, Regional Facilities manager, Property Services, Manchester, Leeds, Regional
Jul 06, 2026
Full time
Regional Facilities Manager Location: Manchester-based, with regional travel across Manchester, Leeds, Edinburgh, Dublin and Glasgow Salary: Up to 55,000 DOE Hours: Monday to Friday, 8:00am - 5:00pm We are currently recruiting for an experienced Regional Facilities Manager to oversee operational service delivery across a regional portfolio of client sites. This is a fantastic opportunity for a strong Facilities Management professional with proven experience managing multi-site hard and soft services, statutory compliance, KPIs and operational teams across a geographically spread portfolio. Reporting into the National Account Manager, you will be responsible for ensuring high standards of service delivery, compliance, operational performance and customer satisfaction across the region. You will also line manage a team of 5 Facilities Managers and act as deputy to the National Account Manager when required. Key Responsibilities As Regional Facilities Manager, you will: Lead, support and manage a team of Facilities Managers across the regional portfolio Ensure high-quality service delivery across all sites in line with contractual KPIs and SLAs Oversee hard and soft services delivery, ensuring statutory compliance is maintained Drive continuous improvement across the portfolio Promote a positive health, safety and environmental culture Provide clear operational direction to site teams and management Build strong relationships with clients, stakeholders, contractors and suppliers Monitor regional performance through MI and KPI reporting Ensure all PPMs are completed within agreed SLAs Support site teams through internal and external audits Ensure timely completion of actions arising from audits, inspections and risk assessments Support employee engagement, performance management, training and succession planning Help deliver strategic account objectives alongside the National Account Manager About You The successful candidate will have: Minimum 3 years' experience in a similar Facilities Management role Strong operational management experience across a multi-site portfolio Proven experience managing hard services and statutory compliance IOSH Managing Safely or higher Health & Safety qualification Strong technical knowledge across FM service delivery TFM experience at management level Excellent leadership and people management skills Experience managing performance, absence, conflict, appraisals and development Strong communication and stakeholder management skills Good commercial awareness, including cost control and operational planning Ability to manage customer, contractor and supplier relationships effectively Good knowledge of TFM operations, project delivery and compliance requirements Desirable Experience Previous experience within a corporate environment Experience using Concept Evolution or similar CAFM systems Customer-focused approach to service delivery Industry knowledge across engineering and cleaning services Experience managing a P&L of 3m+ and strong financial acumen If you are an experienced Facilities Management professional looking for your next regional leadership role, please apply with your up-to-date CV or call Jess on (phone number removed). FM, Facilities management, Regional Facilities manager, Property Services, Manchester, Leeds, Regional
Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check). LOCATION: Filton (80% of your working week must be office based) TYPE: Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 35 hour week, flexible working around core hours and Friday afternoons off, hybrid working Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change? As part of our core Information Management (IM) function, you will join a team where sustainable IT is actively transforming the company's DNA. We are the architects of digitalization, driving high-impact programs like DDMS and delivering innovative services such as Skywise that empower our customers globally. In this role, you aren't just managing software; you are part of an organization that connects thousands of worldwide end-users every day within a secure, high-stakes environment. Because IM is integrated into every stage of the business-from the initial design of an aircraft to its final delivery and beyond-your work will have a visible and lasting footprint on the future of aerospace. HOW YOU WILL CONTRIBUTE TO THE TEAM Lead in-depth discovery meetings to identify complex business requirements across Engineering, Support, and Quality, while monitoring external trends to ensure IT solutions remain compliant with the overarching IT strategy. Secure consistent planning and validate the commitments of Functional Architects and Urbanists with Business stakeholders, supporting the IT Product Manager in service planning based on functional and technical needs. Manage the full realization of IT solutions within the SAFe agile framework, encompassing the development of technical specifications, follow-up of implementation deliveries, functional testing, and deployment. Collaborate with project managers to facilitate the rollout of solutions across multinational sites (including monthly travel) and manage the "Run Mode" phase to support user ramp-up and the replacement of legacy products. Ensure synchronization between Product Management, development resources, and software publishers, while leading Task Forces and escalation procedures to mobilize actors when required. ABOUT YOU: Proven experience in functional architecture, project management, solution engineering or another relevant field. Ideally, knowledge in the field of Design, Manufacturing, Support and Services, or in the following domains: Manufacturing Engineering, Shop Floor Execution, Industrial Modelling and Simulation, Configuration Management, Quality, Configured Digital Mock-Up (DMU), Product Lifecycle Management, Engineering IS, Architecture, Maintenance and Repair. Customer and stakeholder management skills. Knowledge of IT tools customizing and architecture, IT and business strategy alignment, IT product design and product development, IT business change management. Bachelor's or master's degree in engineering or equivalent. Ability to lead a project from start to finish and deliver results. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. How can we support you Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any reasonable adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Operations Limited Employment Type: Permanent - Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jul 06, 2026
Full time
Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check). LOCATION: Filton (80% of your working week must be office based) TYPE: Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more Work / Life Balance: 35 hour week, flexible working around core hours and Friday afternoons off, hybrid working Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change? As part of our core Information Management (IM) function, you will join a team where sustainable IT is actively transforming the company's DNA. We are the architects of digitalization, driving high-impact programs like DDMS and delivering innovative services such as Skywise that empower our customers globally. In this role, you aren't just managing software; you are part of an organization that connects thousands of worldwide end-users every day within a secure, high-stakes environment. Because IM is integrated into every stage of the business-from the initial design of an aircraft to its final delivery and beyond-your work will have a visible and lasting footprint on the future of aerospace. HOW YOU WILL CONTRIBUTE TO THE TEAM Lead in-depth discovery meetings to identify complex business requirements across Engineering, Support, and Quality, while monitoring external trends to ensure IT solutions remain compliant with the overarching IT strategy. Secure consistent planning and validate the commitments of Functional Architects and Urbanists with Business stakeholders, supporting the IT Product Manager in service planning based on functional and technical needs. Manage the full realization of IT solutions within the SAFe agile framework, encompassing the development of technical specifications, follow-up of implementation deliveries, functional testing, and deployment. Collaborate with project managers to facilitate the rollout of solutions across multinational sites (including monthly travel) and manage the "Run Mode" phase to support user ramp-up and the replacement of legacy products. Ensure synchronization between Product Management, development resources, and software publishers, while leading Task Forces and escalation procedures to mobilize actors when required. ABOUT YOU: Proven experience in functional architecture, project management, solution engineering or another relevant field. Ideally, knowledge in the field of Design, Manufacturing, Support and Services, or in the following domains: Manufacturing Engineering, Shop Floor Execution, Industrial Modelling and Simulation, Configuration Management, Quality, Configured Digital Mock-Up (DMU), Product Lifecycle Management, Engineering IS, Architecture, Maintenance and Repair. Customer and stakeholder management skills. Knowledge of IT tools customizing and architecture, IT and business strategy alignment, IT product design and product development, IT business change management. Bachelor's or master's degree in engineering or equivalent. Ability to lead a project from start to finish and deliver results. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. How can we support you Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any reasonable adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Operations Limited Employment Type: Permanent - Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Jul 06, 2026
Full time
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
NOC Operations Manager Circa £65k - £70k Fully Remote based (UK) with occasional travel to Milton Keynes and customer sites - Driving Licence is essential About the Opportunity We are looking for an experienced NOC Operations Manager to lead our Network Operations Centre team and support the delivery of high-quality managed services across a complex, multi-platform infrastructure environment. This is a hands-on leadership role, combining team management with deep technical expertise across Linux, Windows Server, networking, virtualisation, security, and business-critical infrastructure. You'll play a key role in maintaining service availability, driving operational excellence, and supporting customers across a range of industries. Key Responsibilities Lead and develop the NOC team, ensuring operational excellence and customer satisfaction. Manage and optimise Linux, Windows Server and Windows 11 environments. Administer and maintain VMware ESXi virtualised infrastructure. Implement and support high availability and load-balancing solutions. Configure and troubleshoot networking technologies including DNS, routing and Firewalls. Manage web services and Proxy technologies including Apache, NGINX and Squid. Oversee backup, recovery and disaster recovery processes using Veeam. Manage endpoint security and device compliance through Microsoft Intune. Maintain server infrastructure and secure remote access solutions. Create and maintain technical documentation, operational procedures and system standards. Support continuous improvement, automation and infrastructure optimisation initiatives. Participate in an on-call rota to support critical incidents and service continuity. Essential Skills & Experience 10+ years' experience in systems engineering, infrastructure operations or NOC environments. Strong expertise across Linux, Windows Server and Windows 10/11 platforms. Advanced VMware ESXi administration experience. Strong networking knowledge including DNS, load balancing, routing and troubleshooting. Experience with Veeam backup and disaster recovery solutions. Experience managing Apache, NGINX, Squid or similar web technologies. Scripting and automation experience. Strong understanding of infrastructure security, system hardening and access control. Proven experience leading and developing technical teams. Excellent problem-solving, communication and stakeholder management skills. Desirable Qualifications VMware Certified Professional (VCP) or equivalent. Microsoft Certified: Azure Administrator or related certifications. Experience within finance, manufacturing or retail sectors. Eligibility to obtain Security Clearance (SC) What You'll Bring Strong leadership and team management skills. A hands-on, solutions-focused approach. Excellent organisational and prioritisation abilities. The ability to thrive in a remote-first environment while managing multiple priorities. A commitment to delivering reliable, secure and customer-focused services. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jul 06, 2026
Full time
NOC Operations Manager Circa £65k - £70k Fully Remote based (UK) with occasional travel to Milton Keynes and customer sites - Driving Licence is essential About the Opportunity We are looking for an experienced NOC Operations Manager to lead our Network Operations Centre team and support the delivery of high-quality managed services across a complex, multi-platform infrastructure environment. This is a hands-on leadership role, combining team management with deep technical expertise across Linux, Windows Server, networking, virtualisation, security, and business-critical infrastructure. You'll play a key role in maintaining service availability, driving operational excellence, and supporting customers across a range of industries. Key Responsibilities Lead and develop the NOC team, ensuring operational excellence and customer satisfaction. Manage and optimise Linux, Windows Server and Windows 11 environments. Administer and maintain VMware ESXi virtualised infrastructure. Implement and support high availability and load-balancing solutions. Configure and troubleshoot networking technologies including DNS, routing and Firewalls. Manage web services and Proxy technologies including Apache, NGINX and Squid. Oversee backup, recovery and disaster recovery processes using Veeam. Manage endpoint security and device compliance through Microsoft Intune. Maintain server infrastructure and secure remote access solutions. Create and maintain technical documentation, operational procedures and system standards. Support continuous improvement, automation and infrastructure optimisation initiatives. Participate in an on-call rota to support critical incidents and service continuity. Essential Skills & Experience 10+ years' experience in systems engineering, infrastructure operations or NOC environments. Strong expertise across Linux, Windows Server and Windows 10/11 platforms. Advanced VMware ESXi administration experience. Strong networking knowledge including DNS, load balancing, routing and troubleshooting. Experience with Veeam backup and disaster recovery solutions. Experience managing Apache, NGINX, Squid or similar web technologies. Scripting and automation experience. Strong understanding of infrastructure security, system hardening and access control. Proven experience leading and developing technical teams. Excellent problem-solving, communication and stakeholder management skills. Desirable Qualifications VMware Certified Professional (VCP) or equivalent. Microsoft Certified: Azure Administrator or related certifications. Experience within finance, manufacturing or retail sectors. Eligibility to obtain Security Clearance (SC) What You'll Bring Strong leadership and team management skills. A hands-on, solutions-focused approach. Excellent organisational and prioritisation abilities. The ability to thrive in a remote-first environment while managing multiple priorities. A commitment to delivering reliable, secure and customer-focused services. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sales Manager - Stevenage Commercial Insurance Healthcare Sector Salary: £35,000 to £40,000 + OTE £6,000 + Excellent Benefits Are you an experienced Sales Team Leader or Sales Manager who thrives on developing people, driving performance and creating a positive, high-achieving culture? We're delighted to be partnering with a well-established and highly respected insurance organisation that is looking to recruit an ambitious Sales Manager to lead a successful team of eight within their specialist commercial insurance division. This is a fantastic opportunity for someone who enjoys coaching, mentoring and getting the very best out of people, whilst working within a business that genuinely invests in its employees and offers excellent long-term career progression. The Role You'll be responsible for leading a team of four New Business Advisors and four Sales Support Advisors, ensuring they consistently deliver exceptional customer service whilst achieving both individual and team targets. Working within a regulated environment, you'll play a key role in maintaining FCA compliance, driving operational excellence and creating a culture of continuous improvement. The team specialises in commercial insurance solutions for businesses within the healthcare sector, including: GP Surgeries Dental Practices Veterinary Practices Locum & Staff Absence Insurance Alongside these core products, you'll also oversee insurance solutions including Property Owners, Engineering, Terrorism and a range of additional commercial covers required by healthcare businesses. Key Responsibilities Lead, motivate and inspire a team of eight to consistently achieve and exceed performance targets. Deliver daily team briefings, set clear objectives and monitor performance through KPIs and visual performance tracking. Conduct regular coaching sessions and structured 1-2-1s, creating tailored development plans to maximise individual performance. Identify underperformance early and implement effective coaching and improvement plans. Monitor quality assurance scores, cancellations and customer complaints, ensuring high standards are maintained. Ensure full adherence to FCA regulations and company compliance procedures. Oversee holiday approvals, absence management and shift planning to ensure smooth operational delivery. Ensure customer information is managed securely and accurately while maximising lead conversion opportunities. Support recruitment activities, including interviews, assessment centres and onboarding of new team members. About You We're keen to speak with candidates who have: Previous experience managing or leading a sales team. A proven track record of coaching individuals to improve performance. Experience working within a regulated environment. A good understanding of FCA compliance and customer outcomes. Excellent communication, leadership and organisational skills. Insurance experience would be highly desirable. Commercial insurance experience would be a significant advantage, although it isn't essential. What's on Offer? Alongside a competitive salary of £35,000 to £40,000 plus OTE of £6,000 , you'll be joining an organisation that genuinely values its people and offers an excellent benefits package including: 26 days annual leave plus Bank Holidays, increasing with service. Hybrid working. Clear career progression opportunities across a growing national group. Award-winning Learning & Development programmes. Support towards professional qualifications. Company pension scheme. 24/7 Employee Assistance Programme for you and your family. Discounted gym memberships, cinema tickets, shopping discounts, cycle-to-work scheme, eye care vouchers and much more. One paid volunteering day each year to support your local community. Why Apply? This is far more than a traditional management role. It's an opportunity to join a people-focused business where your leadership will directly influence the success of your team and the wider organisation. If you're an inspiring sales leader looking for your next challenge within a supportive business that genuinely invests in its people, we'd love to hear from you.
Jul 06, 2026
Full time
Sales Manager - Stevenage Commercial Insurance Healthcare Sector Salary: £35,000 to £40,000 + OTE £6,000 + Excellent Benefits Are you an experienced Sales Team Leader or Sales Manager who thrives on developing people, driving performance and creating a positive, high-achieving culture? We're delighted to be partnering with a well-established and highly respected insurance organisation that is looking to recruit an ambitious Sales Manager to lead a successful team of eight within their specialist commercial insurance division. This is a fantastic opportunity for someone who enjoys coaching, mentoring and getting the very best out of people, whilst working within a business that genuinely invests in its employees and offers excellent long-term career progression. The Role You'll be responsible for leading a team of four New Business Advisors and four Sales Support Advisors, ensuring they consistently deliver exceptional customer service whilst achieving both individual and team targets. Working within a regulated environment, you'll play a key role in maintaining FCA compliance, driving operational excellence and creating a culture of continuous improvement. The team specialises in commercial insurance solutions for businesses within the healthcare sector, including: GP Surgeries Dental Practices Veterinary Practices Locum & Staff Absence Insurance Alongside these core products, you'll also oversee insurance solutions including Property Owners, Engineering, Terrorism and a range of additional commercial covers required by healthcare businesses. Key Responsibilities Lead, motivate and inspire a team of eight to consistently achieve and exceed performance targets. Deliver daily team briefings, set clear objectives and monitor performance through KPIs and visual performance tracking. Conduct regular coaching sessions and structured 1-2-1s, creating tailored development plans to maximise individual performance. Identify underperformance early and implement effective coaching and improvement plans. Monitor quality assurance scores, cancellations and customer complaints, ensuring high standards are maintained. Ensure full adherence to FCA regulations and company compliance procedures. Oversee holiday approvals, absence management and shift planning to ensure smooth operational delivery. Ensure customer information is managed securely and accurately while maximising lead conversion opportunities. Support recruitment activities, including interviews, assessment centres and onboarding of new team members. About You We're keen to speak with candidates who have: Previous experience managing or leading a sales team. A proven track record of coaching individuals to improve performance. Experience working within a regulated environment. A good understanding of FCA compliance and customer outcomes. Excellent communication, leadership and organisational skills. Insurance experience would be highly desirable. Commercial insurance experience would be a significant advantage, although it isn't essential. What's on Offer? Alongside a competitive salary of £35,000 to £40,000 plus OTE of £6,000 , you'll be joining an organisation that genuinely values its people and offers an excellent benefits package including: 26 days annual leave plus Bank Holidays, increasing with service. Hybrid working. Clear career progression opportunities across a growing national group. Award-winning Learning & Development programmes. Support towards professional qualifications. Company pension scheme. 24/7 Employee Assistance Programme for you and your family. Discounted gym memberships, cinema tickets, shopping discounts, cycle-to-work scheme, eye care vouchers and much more. One paid volunteering day each year to support your local community. Why Apply? This is far more than a traditional management role. It's an opportunity to join a people-focused business where your leadership will directly influence the success of your team and the wider organisation. If you're an inspiring sales leader looking for your next challenge within a supportive business that genuinely invests in its people, we'd love to hear from you.
Senior Supervisor - Ditchling Road, Brighton and Hove Job Type: Casual Location: Fiveways The Role The Flour Pot Bakery is a beloved community hub known for its artisanal breads, pastries, and welcoming atmosphere. We pride ourselves on our commitment to quality, creativity, and customer satisfaction. We are looking for an enthusiastic and experienced Senior Supervisor to join our team and help us continue to create memorable experiences for our customers. The Senior Supervisor will support the General Manager in overseeing the daily operations of the store, with a focus on delivering exceptional customer service (both counter and table service) and ensuring consistent, high-quality standards in store. This role requires a hands-on leader who can support staff, optimise processes, and maintain a positive and productive work environment. Key Responsibilities 1. Operations Management Assist with the daily operations of the floor and counter to ensure smooth and efficient service. Ensure compliance with health and safety regulations, food safety standards, and company policies. Support inventory management, ordering, and supplier coordination to maintain appropriate stock levels. 2. Staff Management Train, guide, and supervise front-of-house staff, ensuring high standards are consistently met. Foster a positive work environment by encouraging teamwork, motivation, and professional development. Conduct regular staff meetings and 1-2-1's to communicate updates, feedback, and company goals. 3. Customer Service Maintain high standards of customer service, addressing inquiries and resolving issues promptly and professionally. Monitor and respond to customer feedback, continuously working to improve the customer experience. 4. Financial Management Assist in reviewing sales reports and financial data to identify trends and opportunities. Help develop and support strategies to increase sales and profitability. 5. Marketing and Community Engagement Collaborate with the marketing manager to promote the store through various channels. Work closely with the General Manager to support in-store promotions and special events that attract customers. 6. Quality Control Ensure all food and beverages served meet The Flour Pot's high-quality standards. Support with the rollout of new menu items, specials, and seasonal offerings, including assisting with relevant team training. Maintain the store's aesthetic, cleanliness, and atmosphere to create a welcoming environment. Requirements Proven supervisory experience - restaurant/table service experience is a must Strong leadership and team-management abilities. Excellent communication and interpersonal skills. Knowledge of food safety regulations and health standards. Ability to work in a fast-paced environment and handle high-pressure situations. A passion for quality food and outstanding customer service.
Jul 06, 2026
Full time
Senior Supervisor - Ditchling Road, Brighton and Hove Job Type: Casual Location: Fiveways The Role The Flour Pot Bakery is a beloved community hub known for its artisanal breads, pastries, and welcoming atmosphere. We pride ourselves on our commitment to quality, creativity, and customer satisfaction. We are looking for an enthusiastic and experienced Senior Supervisor to join our team and help us continue to create memorable experiences for our customers. The Senior Supervisor will support the General Manager in overseeing the daily operations of the store, with a focus on delivering exceptional customer service (both counter and table service) and ensuring consistent, high-quality standards in store. This role requires a hands-on leader who can support staff, optimise processes, and maintain a positive and productive work environment. Key Responsibilities 1. Operations Management Assist with the daily operations of the floor and counter to ensure smooth and efficient service. Ensure compliance with health and safety regulations, food safety standards, and company policies. Support inventory management, ordering, and supplier coordination to maintain appropriate stock levels. 2. Staff Management Train, guide, and supervise front-of-house staff, ensuring high standards are consistently met. Foster a positive work environment by encouraging teamwork, motivation, and professional development. Conduct regular staff meetings and 1-2-1's to communicate updates, feedback, and company goals. 3. Customer Service Maintain high standards of customer service, addressing inquiries and resolving issues promptly and professionally. Monitor and respond to customer feedback, continuously working to improve the customer experience. 4. Financial Management Assist in reviewing sales reports and financial data to identify trends and opportunities. Help develop and support strategies to increase sales and profitability. 5. Marketing and Community Engagement Collaborate with the marketing manager to promote the store through various channels. Work closely with the General Manager to support in-store promotions and special events that attract customers. 6. Quality Control Ensure all food and beverages served meet The Flour Pot's high-quality standards. Support with the rollout of new menu items, specials, and seasonal offerings, including assisting with relevant team training. Maintain the store's aesthetic, cleanliness, and atmosphere to create a welcoming environment. Requirements Proven supervisory experience - restaurant/table service experience is a must Strong leadership and team-management abilities. Excellent communication and interpersonal skills. Knowledge of food safety regulations and health standards. Ability to work in a fast-paced environment and handle high-pressure situations. A passion for quality food and outstanding customer service.
GV Engineering are currently seeking a highly skilled and experienced Machine Shop Manager/machinist to lead and oversee operations in a dynamic and growing precision multi-disciplinary engineering business. The ideal candidate will be an experienced machine shop manager & CNC machinist capable of modelling, programming & operating CNC lathes & milling machines as well as conventional lathes. This is an exciting opportunity for an individual with a hands-on engineering background who is ready to step into a management role or continue to develop in a leadership position. You will play a key role in driving quality, efficiency, innovation & growth to the machine shop. Key Responsibilities: Manage day-to-day operations of the machine shop, ensuring efficient workflow and production targets are met. Provide technical support to machinists and with the programming Liaise with software providers in relation to CAD cam software issues Assist with estimating, project management, materials purchasing and quality checks Ensure supplies are ordered for each job and liaise with the buyers regarding any issues Regularly report progress on each job and quickly communicate delays or concerns with the general manager & customers. Ensure that the relevant paperwork is completed complying with our ISO:9001 system Estimating, project management, materials purchasing and quality checks Make recommendations to improve efficiently and minimise downtime Oversee scheduling, job allocation, and ensure timely delivery of high-precision components. Ensure all health & safety and quality assurance standards are adhered to. Liaise with the wider engineering team & staff to resolve technical issues Manage machine maintenance and repairs as required Support hands-on when needed, particularly with CNC programming, setup, and manual machining. Maintain tooling, equipment, and machine maintenance schedules. Act as a technical advisor on key projects for other areas of the business as requested Work with the wider team of project engineers to respond to clients request for updates of the status of their job jobs and keep communication channels open to ensure information is accurate Receive feedback from customers and follow-up to ensure customer satisfaction Requirements: Proven experience in a machine shop leadership or supervisory role. Qualified CNC Programmer / Setter / Operator - Hurco or proven time served history Strong background in CNC and manual machining, with the ability to read and interpret technical drawings. Familiarity with CAD/CAM software and CNC programming (Solidworks/Fusion 360) Excellent organisational and communication skills. Ability to work under pressure and meet tight deadlines without compromising quality. Understands quality control skills Benefits: Company pension Cycle to work scheme On-site parking Death in Service Healthcare cash plan Additional appraisal-based quarterly cash bonus scheme Schedule: 8 hour shift Monday to Friday Weekend availability Job Type: Full-time Pay: £35,000.00-£50,000.00 per year Education: GCSE or equivalent (required) Experience: CNC machinist: 5 years (required) CAD Cam / Solidworks / Fusion 360: 2 years (required) Work authorisation: United Kingdom (required) Work Location: In person
Jul 06, 2026
Full time
GV Engineering are currently seeking a highly skilled and experienced Machine Shop Manager/machinist to lead and oversee operations in a dynamic and growing precision multi-disciplinary engineering business. The ideal candidate will be an experienced machine shop manager & CNC machinist capable of modelling, programming & operating CNC lathes & milling machines as well as conventional lathes. This is an exciting opportunity for an individual with a hands-on engineering background who is ready to step into a management role or continue to develop in a leadership position. You will play a key role in driving quality, efficiency, innovation & growth to the machine shop. Key Responsibilities: Manage day-to-day operations of the machine shop, ensuring efficient workflow and production targets are met. Provide technical support to machinists and with the programming Liaise with software providers in relation to CAD cam software issues Assist with estimating, project management, materials purchasing and quality checks Ensure supplies are ordered for each job and liaise with the buyers regarding any issues Regularly report progress on each job and quickly communicate delays or concerns with the general manager & customers. Ensure that the relevant paperwork is completed complying with our ISO:9001 system Estimating, project management, materials purchasing and quality checks Make recommendations to improve efficiently and minimise downtime Oversee scheduling, job allocation, and ensure timely delivery of high-precision components. Ensure all health & safety and quality assurance standards are adhered to. Liaise with the wider engineering team & staff to resolve technical issues Manage machine maintenance and repairs as required Support hands-on when needed, particularly with CNC programming, setup, and manual machining. Maintain tooling, equipment, and machine maintenance schedules. Act as a technical advisor on key projects for other areas of the business as requested Work with the wider team of project engineers to respond to clients request for updates of the status of their job jobs and keep communication channels open to ensure information is accurate Receive feedback from customers and follow-up to ensure customer satisfaction Requirements: Proven experience in a machine shop leadership or supervisory role. Qualified CNC Programmer / Setter / Operator - Hurco or proven time served history Strong background in CNC and manual machining, with the ability to read and interpret technical drawings. Familiarity with CAD/CAM software and CNC programming (Solidworks/Fusion 360) Excellent organisational and communication skills. Ability to work under pressure and meet tight deadlines without compromising quality. Understands quality control skills Benefits: Company pension Cycle to work scheme On-site parking Death in Service Healthcare cash plan Additional appraisal-based quarterly cash bonus scheme Schedule: 8 hour shift Monday to Friday Weekend availability Job Type: Full-time Pay: £35,000.00-£50,000.00 per year Education: GCSE or equivalent (required) Experience: CNC machinist: 5 years (required) CAD Cam / Solidworks / Fusion 360: 2 years (required) Work authorisation: United Kingdom (required) Work Location: In person
