31 jobs found

Deskside Support Analyst Job Advertisement : Deskside Support Analyst Location : London Contract Type: Permanent, fully in the office Salary: 35,000 - 37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do : As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support Systems / Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience Track all requests maintaining ownership of the issue and providing consistent and timely resolutions. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance Provide advice, direction and support to all users including executive members, board members and guests in professional manner Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must. Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills : Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint) Proficiency in troubleshooting Windows 11 and common productivity tools Excellent knowledge of Intune including Autopilot laptop build Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills : Provide ad-hoc AV support for meetings and conferences Using service management tools to manage, update, escalate and create new Incident and Problem records Support, admin and replacement of smart devices, including tablets Installation, configuration and administration hardware (Dell) Maintenance and troubleshooting of MF Printers as directed by technical resources. Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies : Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense Excellent communication skills Ability to articulate technical information to a non-technical audience Excellent documentation and analytical skills Good verbal and written communication skills Excellent troubleshooting and problem resolution skills Able to work well to pressurised deadlines Excellent timekeeper and logical thinker To Apply : Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

On-site Audio-Visual Engineer Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events. Knowledge & Key Skills - Onsite Work: 90% The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations Contributing to the specification and procurement of new hardware and software Monitoring and optimising AV system performance Assist in office relocations Leaving the support function in such a state that it could easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised Ability to work under pressure Good knowledge OF Crestron, AMX, and RTI Knowledge of Lutron lighting control, Polycom, and MS Teams A firm understanding of networking protocols, RS232, and RS485 Good understanding of VOIP telephony and SIP Good understanding of video collaboration and audio conferencing Desirable: Avixa CTS Crestron P101 Extron School of AV Cisco CCNA

On Site AV Service Engineer - You will be tasked with providing client onsite AV engineering services to include troubleshooting, installation and maintenance of electronic communication systems including but not limited to broadcast, streaming, video conferencing, audio visual, projection, pro audio, video, stage lighting and control. Responsible for the safe and correct diagnosis of faults, repair, test and upgrading of all aspects of broadcast, audio visual, video conference, display and presentation technologies. The position will require you to be client facing and be able to remain calm under pressure. Role overview: • To ensure a prompt, courteous and appropriate response to all customer requests for assistance and support, working to defined service level agreements and within contractual timeframes / frameworks. • Be responsible for the general tidiness, safety and order of the workshop and maintain the highest standards. • Accurately and quickly diagnose and remedy faults and problems. Troubleshoot electronic systems and equipment. • Assist with preventive maintenance of customer equipment. • Responsible for reading and interpreting wiring diagrams, schematics, and drawings and reporting and remedying any discrepancies. • To be responsible for ensuring the working condition, calibration and ongoing maintenance of all test equipment, tools and associated hardware. • Maintain accurate and current company and customer files. • To maintain a smart appearance at all times. • To ensure all work is performed to the Company standards and that quality techniques are practiced. • To work in compliance with the Company's safety manual with safety of self and others in mind at all times. • Be proactive in suggesting new methods and techniques to improve efficiency. The role would ideally suit someone that is either an AV commissioning engineer or an AV field service engineer that is now looking for a more stable location and set hours. YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL SOUND AUDIO Q-SYS QSYS DSP CRESTRON EXTRON KRAMER SERVICE SUPPORT MAINTAIN MAINTENANCE BREAK FIX LONDON ESSEX KENT

Experiential Designer (AV/Live Events/AutoCAD) Borehamwood, England 60,000 - 70,000 + Progression + Training + Company Card + Company Benefits Are you an Experiential Designer or similar, coming from a background within the AV/Live Events/Event Construction sector or a related field, looking to join a well-established, rapidly growing company, working with some of the most notorious brands, on some of the most impressive projects worldwide, taking the Audiovisual sector by storm for nearly 20 years? Do you want to become a key member in a team of highly skilled sector specialist, offering scalable career progression pathways alongside impressive training and technical development opportunities, known for their highest level of service and best-quality workmanship in every project they undertake. On offer for the successful Experiential Designer or similar is the unmissable opportunity to join a highly respected, rapidly growing company, at the very forefront of technical innovation within the AV sector, working with brands like Hennessey, Converse, Nike, Vodafone, the FA Cup etc alongside some of the biggest artist names. Presenting itself is the opportunity to become a key member in a team of sector specialists, joining a company offering impressive training and development opportunities, alongside scalable career progression pathways, recognised for their premium service and workmanship in every project they undertake. In this role the successful Experiential Designer or similar will be responsible for both the design and development for a wide variety of live events. In addition, you will be responsible for inter-departmental liaison/coordination to ensure projects are delivered on time, within budget, and to the highest standard. On top of this, you will be responsible for leading project teams when on site. Finally, you will be responsible for producing any documentation of all projects worked, including delivery paperwork. The ideal Experiential Designer or similar will have previous working experience within a Project Manager role or a related position, having previous working experience using AutoCAD or a similar software. In addition, you will come from a background within the AV/live events/entertainment/music/theatre industry or a similar field. On top of this, you will have a strong organisational, communicational and organisational skills. Finally, you will have a full, valid UK drivers license. The Role : Design and delivery of Live Events scenery Inter-departmental liaison Management of project teams on site The Person : Previous working experience within a Project Manager position or similar Background within the AV/Live Events/Entertainment/Music/Theatre industry or a similar field Proficiency within AutoCAD Reference : BBBH25525 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Desk-Based AV Technical Support Engineer Bolton - Hybrid 30,000 to 40,000 + Training + Holiday + Pension Are you an AV professional who enjoys solving technical problems remotely, supporting end users and keeping audio-visual systems running smoothly from a desk-based environment rather than on site? This is an excellent opportunity to join a growing technology business where you will play a key role in providing remote AV support across a wide range of customer environments. You will be responsible for troubleshooting, monitoring and maintaining AV systems, acting as a vital point of contact for users and clients. The role is primarily desk-based, offering a stable working pattern with the flexibility of home or hybrid working. You will support modern conferencing, audio and control systems, working closely with internal teams and escalating to field engineers when required. This position would suit an AV Support Engineer, Helpdesk Technician or AV Technician looking for a long-term, remote-focused role with clear responsibility, technical variety and progression potential within a forward-thinking organisation. The Role: Providing remote technical support for AV systems and meeting room technology Diagnosing and resolving faults via phone, email and remote access tools Supporting video conferencing, audio and control systems Monitoring systems proactively and responding to alerts Logging incidents, resolutions and system documentation accurately The Person Background in AV support, helpdesk or technical engineering roles Strong troubleshooting and fault-finding skills Good understanding of AV signal flow, conferencing and audio systems Experience with ticketing or helpdesk systems Confident supporting non-technical users remotely Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

M4 Specialist are recruiting for An Audio Visual Engineer Didcot - But required to go nationwide 30,000 to 35,000 per year Key Responsibilities Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant documentation Travel to client sites across the UK when required Maintain a professional and customer-focused approach on site Ensure compliance with all Health & Safety regulations and company procedures Collaborate with Operations, Technical, and Project Management teams to ensure successful project completion A clean driving licence is essential for this position M4 Specialist are an employment business and operates as an equal opportunities employer.Authority to issue an advertisement in respect of the above mentioned position has been obtained from the Hirer.

Our client is a leading specialist in the design, installation and support of Audio Visual solutions across the education, government and corporate sectors. With almost 50 years of experience and a nationwide presence, they are recognised for delivering innovative AV environments and exceptional service. They are now building a dedicated on-site support team for a major city-centre university camp click apply for full job details

Our client is a leading specialist in the design, installation and support of Audio Visual solutions across the education, government and corporate sectors. With almost 50 years of experience and a nationwide presence, they are recognised for delivering innovative AV environments and exceptional service. They are now building a dedicated on-site support team for a major city-centre university campus and are looking to recruit two experienced AV Support Engineers to play a key role in its success. Working alongside a Junior Engineer and Team Leader, you will support a wide range of AV technologies across teaching spaces, meeting rooms, conference facilities and specialist environments. This is a hands-on role focused on ensuring systems operate reliably, users are supported effectively, and service levels are consistently achieved. The new support team will consist of four engineers and a Team Leader, providing on-site cover seven days per week. The final shift pattern is currently being considered with either a dual team two-week rotation covering alternate weekend days, or split shift to incorporate alternative full weekend coverage. Key Responsibilities Provide day-to-day technical support for AV systems across a large university campus operating on a 7-day support rota. Deliver user familiarisation and operational guidance on newly commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with installation teams, remote support specialists and manufacturer support teams to resolve technical issues. Conduct planned preventative maintenance across supported systems and spaces. Maintain system documentation, SOPs, asset inventories and support reporting information. Experience & Technical Skills Previous AV support or field engineering experience within corporate, education or government environments. Strong knowledge of Extron control systems and AV technologies including: Control processors and touch panels Presentation switchers and matrix systems DSP platforms and audio mixing systems Cameras, microphones and speaker systems AV-over-IP solutions for audio, video and control Live production equipment and ABSEN LED video walls Microsoft Teams Rooms (MTR) environments Good understanding of networked AV systems and general IT/networking principles. Experience working within structured service management environments; ITIL knowledge is advantageous. Awareness of Health & Safety procedures, RAMS and safe working practices. ECS, IPAF and PASMA accreditations are desirable. What's in it for you? Join a highly respected and established AV technology specialist. Become part of a brand-new on-site support team from day one. Work within a modern, technically advanced university environment. Exposure to a broad range of cutting-edge AV technologies. Ongoing manufacturer and industry certification opportunities. Competitive salary, bonus and benefits package. How to Apply We are also recruiting at Junior, Senior and Team Leader level. If you have strong AV support experience and are looking to work with advanced AV technologies in a client-facing environment, we'd be pleased to hear from you. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Job Title: Personal Assistant Location: Leicester - LE4 Working Hours: Monday Friday, 9:00am - 5:30pm (40 hours per week) Salary: £35,000 - £45,000 per annum VH Talent is delighted to be working in partnership with a global manufacturing facility to appoint a proactive Personal Assistant. Providing comprehensive support to the CEO of a successful manufacturing business based in Leicester. This is a varied and fast-paced role that will suit an experienced PA who thrives in a professional environment and enjoys being at the heart of business operations. The successful candidate will play a key role in ensuring the smooth day-to-day running of the office while providing exceptional administrative and organisational support to the CEO and wider business. Quick snapshot of the Personal Assistant role: Provide dedicated administrative and personal assistant support to the CEO Manage and coordinate the CEO's diary, appointments, and daily schedule Arrange travel, flights, accommodation, and itineraries for business trips Prepare meeting rooms and ensure audio-visual equipment is set up for both virtual and in-person meetings Welcome and assist customers, visitors, and external stakeholders, ensuring a professional experience Maintain office supplies, stationery, and equipment, placing orders when required Organise, manage, and maintain company paperwork and filing systems Store and manage invoices, collating relevant documentation for bookkeeping and tax purposes Support general office management activities to ensure efficient business operations Manage personal administration, household matters, and property portfolio coordination. Assist with ad-hoc projects and administrative tasks as required. You ll need: Previous experience in a Personal Assistant, Executive Assistant, or Office Manager role Experience within a manufacturing, engineering, or industrial environment would be advantageous Excellent communication and interpersonal skills, with the ability to liaise confidently at all levels Exceptional organisational skills with a methodical approach and keen attention to detail Ability to prioritise workload and work effectively under pressure Ability to anticipate issues and proactively implement solutions Adaptable and able to respond quickly and effectively to changing priorities in a fast-paced environment. Strong IT skills and proficiency with Google Workspace would be advantageous Full UK Driving Licence is essential, as occasional travel may be required Flexibility to undertake occasional out-of-hours work in line with business requirements Please note: This is a fully site-based position and does not offer remote or hybrid working What's in it for you? 33 days annual leave, including bank holidays Company pension scheme Discretionary annual bonus Opportunity to work directly alongside the CEO in a trusted and influential role Exposure to all areas of the business, providing valuable insight into company operations and leadership The chance to make a genuine impact on the day-to-day success and growth of the business Stable, permanent position within an established and successful manufacturing company Opportunity to work closely with senior leadership and contribute to key business activities. Free on-site parking. VH Talent Your Permanent & Fixed-Term Contract Recruitment Partner

Job Title: Apprentice Safety & Security Location: Newcastle Salary: £18k Type: Apprenticeship Sector: Public Sector Job Description This is an exciting opportunity for an apprentice to join our dedicated and friendly team on Newcastle and develop their skills in this key area for our customers. Our Safety and Security engineering team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor Engineer and include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning. Key Duties & Responsibilities The role includes a government recognised apprenticeship course with a formal qualification on completion, which includes day release and work-based training Assist senior engineers with Installation, Commissioning and Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems. Assist senior engineers with Retrofit upgrades / extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within strict H&S guidelines. Develop knowledge and build experience to enable the post holder to advise customers on the latest products and services to improve efficiency. Qualifications The apprentice will be required to undergo DBS clearance (for working in public sector environments) Work towards achieving the following certifications ECS Card IPAF/ PASMA/ Asbestos Awareness certification Full UK Manual driving licence. Must be over 18 due to Company Insurance Policy Experience: Must have a desire to work in the safety and security industry and have a genuine interest in technology products Must be able to work independently, and as part of a team under guidance. Must be flexible and self-motivated taking pride in your work. Keen to develop knowledge of industry standard manufacturers products such as Bosch, Dahau, Genetec, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone. Key Accountabilities Ensure assigned work is effectively delivered, completed on time, and to the required quality standards. Ensure all works are recorded using business systems and each job is signed off by the client. Ensure site Health and Safety compliance and escalate any immediate issues to line management. Provide high levels of customer service and ensure the company is always represented professionally. Entry Requirements GCSEs in English & Maths-Grade 5 (C) or above Full UK driving licence & own transport Comfortable working at heights and in all weather conditions Good Physical health, the job can be labour intensive at times Team Ethics: team spirit, hardworking, communication skills, and a love for technology and Engineering Any experience working with electrics would be a bonus, but not essential Physically fit, and comfortable working at high and low heights Willingness to learn and a genuine interest in learning more about the wider fire and security industry National grade 5 (or equivalent) for English, Maths and Science, or above Excellent timekeeping. Strong work ethic. Trustworthy Excellent team player with fantastic customer service skils. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement 25 days Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK

DB&T Technical Engineer Salary: Up to 30,000 plus other Veolia benefits Hours: 40 hours per week Location: Working in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential A full driving licence. Knowledge of ITIL practices. Advanced Level Qualification. Experience providing Service Desk operations in a multi-site, nationwide service environment. Experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Your New Role With an exciting and growing portfolio of projects secured across the UK, we are looking to expand our team with an experienced AV Installation Engineer. This is a fantastic opportunity to join a fast-growing business delivering high-quality commercial AV, lighting, and integrated technology solutions across a wide range of sectors. You'll be involved in the installation of cutting-edge AV and lighting systems including video walls, PA systems, meeting room technologies, intelligent lighting solutions, control systems, and structured cabling infrastructure, working alongside our experienced Project Managers and in-house engineering team to deliver projects to the highest standards. The role also offers the opportunity to mentor and support the development of an apprentice engineer, playing an important part in the continued growth of the team. Your Responsibilities Installing lighting & audio-visual solutions, including video walls, PA systems, and meeting room systems. Ensuring high standards of workmanship and attention to detail on every project. Setting up structured cabling and IT networks, including WiFi solutions. Configuring control systems. Mentoring and developing an apprentice. You Will Be 3+ years working with AV equipment in a commercial environment. Ability to read and interpret elevation drawings, schematics, and plans. Strong attention to detail. Good communication and interpersonal skills. Strong problem-solving skills and a can-do attitude. Excellent construction and practical skills. Ability to work independently and as part of a team. Full UK driving licence and willingness to travel to customer sites, overnight stays are frequently required. Even Better If CTS (Certified Technology Specialist) certification Experience with large-scale AV and integrated systems installations Basic networking knowledge Basic commissioning skills (AV & VC systems) ECS certification PASMA and/or IPAF

Audio Visual Design Consultant - Technical Designer Brief Overview of Role: Producing CAD drawings, schematics, elevations, and plans for commercial AV installations for various job sites. The Audio-Visual Design Consultant / Technical Designer is an office-based role; all applicants must live within a commutable distance of the company's Maidenhead office. Knowledge & Key Skills Weekly Producing System Flow Schematics, AV Positional Layout Drawings, Rack Layout Drawings Producing full installation AV Schematics and As-Builts. Production of bespoke metal work design Assisting in the production of Cable and Components listings, including cable schedules Specialist Drawings as required for custom production work. Tracking changes and developments in drawings & plans, updating AV schematics. Uploading drawings to the internal system for all users BTO participant - Tracking all changes and updating the drawing register within agreed timescales. Supporting on drawings for tender specifications and raising RFI s. Occasional site attendance will be required. Awareness of new products and actively suggesting improvements on specified equipment and design Adhoc On-site customer-facing pre-sales meetings. Engineer and programming support New product research and testing Basic training on drawings for ISE s Essential: 2 years of audiovisual design experience Comprehensive working knowledge of current AV systems, associated IT elements, and their installations (including AMX, Crestron, Extron, audio DSP, video conferencing, video streaming, digital signage, etc) Good organisational skills and ability to prioritise workload effectively. Excellent interpersonal and communications skills Self-motivated and highly professional with the ability to lead and take ownership and responsibility for system designs. Ability to multitask, work under pressure, and meet tight deadlines. A desire to learn and improve skills and knowledge. Fast learner, energetic, enthusiastic Adaptable and flexible to business demands Positive can-do attitude Team player Clean driving licence Good numeracy and written skills

Audio Visual Helpdesk Engineer Officed Based Only £32,000 - £35,000 per annum 8:30am 5:00pm Monday Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support). Background needed for this role: Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom) Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others. Good knowledge of Audio-Visual & Video Conferencing Experienced with supporting customers via telephone Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems Responsibilities Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems. Troubleshooting a wide range of AV, UC and related technical issues. Logging, categorising, prioritising and managing incidents and service requests accurately. Communicating clearly with users, providing regular updates and setting expectations. Ensuring incidents and requests are resolved within agreed SLAs. Maintaining accurate ticket notes and technical documentation. Contributing to knowledge base content and identifying recurring issues. Delivering a consistently high level of customer service and user satisfaction. Working with third line teams, vendors and external partners when required. Other Onsite parking Product training provided All in 32 days holiday (20 days to use, +3 days between Christmas & New Years +1 day for your birthday +8 bank holidays) Pension scheme Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief. By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.

Service Desk Manager / Service Desk Team Leader - 60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager / Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. The Service Desk specialist will be responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience Act as an escalation point for complex or high-priority incidents Collaborate with infrastructure, applications, and security teams to resolve issues efficiently Manage service desk tooling (e.g., ticketing systems (JIRA), knowledge base platforms (Confluence Documentation of processes, procedures, and known errors Manage and maintain a fleet of Audio-Visual equipment across national and international sites Key technical skills / experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder management abilities Experience with service desk tools (e.g., Jira Service Management, Deskpro, etc) Ability to manage multiple priorities in a fast-paced environment Desirable Qualifications & Knowledge ITIL Foundation (or higher) certification Experience in process improvement or service transformation initiatives Knowledge of IT infrastructure, cloud services, and end-user computing environments (e.g., Windows 11, MacOS & Ubuntu) Previous experience in service management or similar roles Oversee onboarding of new staff members to the organisation. Salary: 60,000 - 65,000 Benefits: Excellent Benefits / Bonus Location: Kings Langey (WD4) Hertfordshire If this sounds of interest, please apply now or contact Lee Smith at Prize Placements

Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced Workplace Technology (Field Services) Engineer. Rate: 174 PAYE per day / 225 umbrella per day (Inside IR35) Contract: Interim Contract Working Pattern: Fully Site-Based (5 Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively. The successful candidate will provide a mixture of d esktop support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities Provide 1st and 2nd line technical support to users across the organisation. Troubleshoot and resolve hardware, software, networking and connectivity issues. Build, configure, deploy, maintain and decommission laptops, desktops and mobile devices. Support Microsoft Windows 10/11, Microsoft 365 and associated workplace technologies. Manage and support Intune-managed devices and remote access solutions. Support audio visual equipment, meeting room technology and video conferencing systems. Maintain accurate asset management and inventory records. Manage service requests and incidents within agreed SLAs. Escalate and coordinate complex technical issues with internal teams and third-party suppliers. Support technology rollouts, office moves, hardware refreshes and wider IT projects. Deliver a professional and customer-focused service to users at all levels, including senior stakeholders. To be successful in this role, you will have: Previous experience working within an IT Support, Desktop Support, Field Services, EUC or Technical Support environment. Strong experience supporting Microsoft Windows 10/11 and Microsoft 365. Knowledge of Active Directory, Intune, remote support tools and device management. Understanding of networking fundamentals including TCP/IP, LAN, WAN and Wi-Fi troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell scripting knowledge. Experience within housing, local government, public sector or large enterprise environments. Asset management and hardware lifecycle management experience. This role would suit candidates currently working as an IT Support Engineer, Desktop Support Engineer, EUC Engineer, ICT Support Engineer, Field Services Engineer, Technical Support Engineer or 2nd Line Support Engineer looking for their next contract opportunity. Apply Now for the Workplace Technology Engineer.

Audio Visual (Av Engineer)-Hedge Fund-Infrastructure,Webex,Zoom,Cisco,troubleshooting - contract What You'll Do Provide hands-on support for on-site AV equipment, including troubleshooting, repair, and preventive maintenance across conference rooms and event spaces Monitor, maintain, and support Back End AV infrastructure to ensure reliability, performance, and a consistent end-user experience Set up, test, and manage conference room AV systems to enable seamless meetings, presentations, and collaboration Deliver Real Time troubleshooting during meetings, resolving video, audio, and conferencing issues quickly and effectively Coordinate and execute AV support for live and hybrid events, including town halls, webinars, and training sessions Operate AV equipment during events to ensure high-quality audio and video delivery Partner closely with Facilities, IT, and Engineering teams on room standards, system upgrades, changes, and new AV solutions Serve as an escalation point for complex AV issues, document procedures and troubleshooting records, and perform daily readiness checks to prepare systems for use What You Bring At least 3 years of operations experience supporting conferencing and audio-visual technologies Strong knowledge of collaboration platforms, including WebEx, Zoom, Microsoft Teams, and Google Meet Hands-on experience with room-based conferencing systems, including Cisco TelePresence, Room Series, and DTEN Expertise with AV control systems, DSPs, and peripheral technologies such as Crestron, QSC, Lightware, and Shure Understanding of AV networking concepts and technologies, including IP-based AV, video over IP, and audio networking Experience with inventory management, asset tracking, technical documentation, troubleshooting records, and end-user reference materials Exceptional customer support and communication skills, including experience supporting VIP and C-level stakeholders in high-pressure situations Bachelor's degree in Computer Science or a related field, or equivalent experience; familiarity with Cisco voice and video infrastructure and AV certifications such as Dante, Q-SYS, or CTS are a plus Inside IR35 - 5 days a week on site, Central London based - Long term contract By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.

Leading financial services client is looking for an AV Engineer to join their team. Inside IR35, 5 days in London office. At least 3 years of operations experience supporting conferencing and audio-visual technologies Strong knowledge of collaboration platforms, including WebEx, Zoom, Microsoft Teams, and Google Meet Hands-on experience with room-based conferencing systems, including Cisco TelePresence, Room Series, and DTEN Expertise with AV control systems, DSPs, and peripheral technologies such as Crestron, QSC, Lightware, and Shure Understanding of AV networking concepts and technologies, including IP-based AV, video over IP, and audio networking 5 days in office, London based. Please reply ASAP with CV if interested. Scope AT acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.

Job Title: Lead AV Installation Engineer Location: St Albans Salary: £38,000 - £42,000 Working Hours: Monday - Friday (08:30 - 17:30) Job Purpose Summary: To act as the lead audio visual engineer for corporate AV installations, installing a variety of AV and video conferencing solutions across the UK with a primary focus on the London area. The lead engineer must have a significant understanding of corporate AV solutions and will be responsible for projects being completed on time and to a high standard. Key Responsibilities: Ensure installations are carried out and completed in a timely manner. Installation of meeting room solutions, LED screens, speaker systems and a variety of other systems. Provide feedback on project progress to the Project Manager. Provide training to junior engineers where necessary. Leading both junior engineers and contractors on site. Assembly of AV racks both on and off site. Maintain positive relationships when dealing with clients. Maintain a safe and tidy workspace. Adhere to health and safety policies. Experience and Skills Required: Full UK Driving Licence and valid Passport. A good understanding of Audio Visual and Video Conference systems. 3+ years' experience as an AV Engineer. Understanding of IT networks. Experience working with commercial AV systems such as Crestron, Extron, Cisco, Logitech, etc. Package: Salary: £38K - £42K Company van & fuel card 24 days annual leave plus bank holidays Pension contributions Overnight bonus when working away How to apply: Submit your application or contact Jake Voisey on the details provided. SER-IN

AV Support / Service Engineer - This is a new fresh position seeking someone with at least 5years of service experience. The position is after a very technical AV Engineers that has the ability to fault find / fix and maintain integrated AV systems that have been installed in a one-off environment. You will look after 2 close sites that have state-of-the-art AV solutions. I will need you to have the right av and experience that encompasses the following: Large scale LED videowalls (Barco, Christie and beyond) Crestron Control Q-SYS AUDIO VIDEO CONTROL Good understanding of commercial audio Digital Signage Display systems Be client facing Be able to work in a time sensitive environment Be a Team player Be able to think outside the box Excellent hands-on AV skills If this position matches your skills and experience, then please send me your full CV that clearly shows all skills and certifications YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL SOUND AUDIO Q-SYS QSYS DSP CRESTRON VIDEOWALL LED BARCO DIGITAL SIGNAGE CHRISTIE MICRO-TILES SERVICE SUPPORT MAINTAIN MAINTENANCE BREAK FIX LONDON ESSEX KENT