General Manager - Leisure / Hospitality / Entertainment Castleford Xscape £33-35k DOE, + uncapped bonus Ready to take the lead in a fast-paced, experience-driven environment? An exciting entertainment and retail venue known for immersive spaces, themed bars, and unforgettable customer experiences, is looking for a dynamic General Manager to join their site. This is your chance to step into a venue where creativity meets hospitality. You'll oversee a diverse team, drive commercial success, and ensure every guest leaves talking about their visit. The Role With experience in leisure/retail, you will be putting into practice your valuable knowledge and building upon an already successful team. With full oversight of P&L, you will be the driving force of increasing revenue for the venue. Furthermore you will be: Leading, coaching and motivating your team to deliver exceptional service Overseeing bar operations and maintaining high standards across all front-of-house areas Managing performance, identifying development needs, and supporting staff growth Monitoring revenue streams and driving KPIs to maximise profitability Taking ownership of venue standards, atmosphere, and the overall guest journey Working closely with senior leadership to push the venue's vision forward Driving off-peak activity What We're Looking For At this stage in your career, you will be well versed in running a successful venue/team and have worked closely with senior management to drive business strategy forward. We are seeking someone who is confident, revenue focused and has a passion for exceeding goals. Having a good sense of humour certainly helps too. Other qualities we are looking for: Strong team management experience within hospitality, retail, or leisure Hands-on bar/front-of-house expertise A confident leader with proven performance management skills Someone who thrives in busy, high-energy environments A commercially aware manager with experience in revenue management and new business outreach A natural communicator who can inspire a team and handle challenges with ease Why Join Us You'll be part of a unique, storytelling-led brand known for its imaginative spaces and guest-centric approach Expect a supportive leadership team, opportunities to innovate, and a workplace where no two days are the same Competitive salary with an uncapped bonus structure True opportunity to innovate ideas and drive your business forward Staff discounts If you're passionate about delivering memorable experiences and ready to elevate a standout venue, we'd love to hear from you.
Jun 30, 2026
Full time
General Manager - Leisure / Hospitality / Entertainment Castleford Xscape £33-35k DOE, + uncapped bonus Ready to take the lead in a fast-paced, experience-driven environment? An exciting entertainment and retail venue known for immersive spaces, themed bars, and unforgettable customer experiences, is looking for a dynamic General Manager to join their site. This is your chance to step into a venue where creativity meets hospitality. You'll oversee a diverse team, drive commercial success, and ensure every guest leaves talking about their visit. The Role With experience in leisure/retail, you will be putting into practice your valuable knowledge and building upon an already successful team. With full oversight of P&L, you will be the driving force of increasing revenue for the venue. Furthermore you will be: Leading, coaching and motivating your team to deliver exceptional service Overseeing bar operations and maintaining high standards across all front-of-house areas Managing performance, identifying development needs, and supporting staff growth Monitoring revenue streams and driving KPIs to maximise profitability Taking ownership of venue standards, atmosphere, and the overall guest journey Working closely with senior leadership to push the venue's vision forward Driving off-peak activity What We're Looking For At this stage in your career, you will be well versed in running a successful venue/team and have worked closely with senior management to drive business strategy forward. We are seeking someone who is confident, revenue focused and has a passion for exceeding goals. Having a good sense of humour certainly helps too. Other qualities we are looking for: Strong team management experience within hospitality, retail, or leisure Hands-on bar/front-of-house expertise A confident leader with proven performance management skills Someone who thrives in busy, high-energy environments A commercially aware manager with experience in revenue management and new business outreach A natural communicator who can inspire a team and handle challenges with ease Why Join Us You'll be part of a unique, storytelling-led brand known for its imaginative spaces and guest-centric approach Expect a supportive leadership team, opportunities to innovate, and a workplace where no two days are the same Competitive salary with an uncapped bonus structure True opportunity to innovate ideas and drive your business forward Staff discounts If you're passionate about delivering memorable experiences and ready to elevate a standout venue, we'd love to hear from you.
Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We're looking for a Spa & Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we'd love to hear from you! The Role: Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met Facility Maintenance: Ensure that the spa's public spaces are well-maintained, tidy, and spotless at all times Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed Skills: Proven experience in a managerial role preferably within a spa or hospitality setting. Strong leadership and team management skills Excellent customer service and communication abilities Ability to handle complaints and resolve issues effectively Proficiency in scheduling software Flexibility to work varied shifts, including evenings and weekends
Jun 30, 2026
Full time
Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We're looking for a Spa & Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we'd love to hear from you! The Role: Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met Facility Maintenance: Ensure that the spa's public spaces are well-maintained, tidy, and spotless at all times Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed Skills: Proven experience in a managerial role preferably within a spa or hospitality setting. Strong leadership and team management skills Excellent customer service and communication abilities Ability to handle complaints and resolve issues effectively Proficiency in scheduling software Flexibility to work varied shifts, including evenings and weekends
General Manager required for Derry /NW area, offering an excellent salary and benefits package, to lead the full operations of a well-established property while driving performance and guest experience. This is a fantastic opportunity for an experienced hospitality professional to take ownership of a busy hotel, ensuring high standards across all departments and delivering strong commercial results. Key Responsibilities Oversee the day-to-day running of all hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance Deliver exceptional guest service and maintain consistently high standards Manage and resolve guest feedback in a professional and timely manner Lead, motivate, and develop a high-performing team Work closely with finance to manage budgets, control costs, and maximise revenue Drive occupancy and revenue alongside sales and marketing teams Ensure full compliance with Health & Safety and company procedures Maintain quality standards through regular inspections and audits Requirements Proven experience as a Hotel General Manager or in a senior leadership role Strong understanding of full hotel operations Excellent leadership and communication skills Commercially focused with a track record of delivering results Ability to make decisions under pressure Experience with hotel management and financial systems Benefits Salary 70,000 - 75,000 DOE Staff rates across group Hotels (rooms & F&B discounts) Use of hotel leisure facilities Ongoing training and development AXA insurance discounts Company pension Free meals on shift Apply by sending your CV 3D Personnel is operating as an Employment Agency. Equality is at the forefront of our operation, and we provide equality of opportunity to everyone.
Jun 25, 2026
Full time
General Manager required for Derry /NW area, offering an excellent salary and benefits package, to lead the full operations of a well-established property while driving performance and guest experience. This is a fantastic opportunity for an experienced hospitality professional to take ownership of a busy hotel, ensuring high standards across all departments and delivering strong commercial results. Key Responsibilities Oversee the day-to-day running of all hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance Deliver exceptional guest service and maintain consistently high standards Manage and resolve guest feedback in a professional and timely manner Lead, motivate, and develop a high-performing team Work closely with finance to manage budgets, control costs, and maximise revenue Drive occupancy and revenue alongside sales and marketing teams Ensure full compliance with Health & Safety and company procedures Maintain quality standards through regular inspections and audits Requirements Proven experience as a Hotel General Manager or in a senior leadership role Strong understanding of full hotel operations Excellent leadership and communication skills Commercially focused with a track record of delivering results Ability to make decisions under pressure Experience with hotel management and financial systems Benefits Salary 70,000 - 75,000 DOE Staff rates across group Hotels (rooms & F&B discounts) Use of hotel leisure facilities Ongoing training and development AXA insurance discounts Company pension Free meals on shift Apply by sending your CV 3D Personnel is operating as an Employment Agency. Equality is at the forefront of our operation, and we provide equality of opportunity to everyone.
Food and Beverage Manager Join our team at Lakeside, part of the Warner Hotels Group. This hotel on Hayling Island has spa facilities, a cabaret restaurant, and overlooks a lake near the Hampshire coast. Salary 30,000 dependent on experience We have a fantastic opportunity for a Food and Beverage Manager to join us at Warner Hotels . What will I be doing? Working closely with the Head of Hospitality, other Food and Beverage Managers and Food and Beverage Team Leaders you will ensure the smooth running of your venue within the hotel. Hospitality is a very important part of our guests' experience when staying at Warner. As a Food and Beverage Manager you are part of one great team, working within our restaurant and bar facilities. With inspiring and tasty menus and settings to be proud of, you will play an integral part in providing a perfect customer journey for our guests. What are we looking for? An inspirational leader who drives service standards both front and back of house. A people focused leader who puts the guest journey at the heart of everything they do. An individual with the ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. A willingness to challenge if standards aren't meeting required levels. Someone who can make decisions confidently. A passionate leader to coach and give feedback across the Food and Beverage department to improve performance. What skills do I need? Experience of leading a large team in a customer facing environment The ability to manage costs in line with budgets Have the ability to create an environment where the team are able to grow and develop Effective communicator with the ability to clearly articulate ideas The benefits of working with us A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Potential live in available Free use of gym and leisure facilities Free or 60% discounted food onsite Access to fantastic discounts and offers with many national brands and retailers Access to use the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment event Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Oct 08, 2025
Full time
Food and Beverage Manager Join our team at Lakeside, part of the Warner Hotels Group. This hotel on Hayling Island has spa facilities, a cabaret restaurant, and overlooks a lake near the Hampshire coast. Salary 30,000 dependent on experience We have a fantastic opportunity for a Food and Beverage Manager to join us at Warner Hotels . What will I be doing? Working closely with the Head of Hospitality, other Food and Beverage Managers and Food and Beverage Team Leaders you will ensure the smooth running of your venue within the hotel. Hospitality is a very important part of our guests' experience when staying at Warner. As a Food and Beverage Manager you are part of one great team, working within our restaurant and bar facilities. With inspiring and tasty menus and settings to be proud of, you will play an integral part in providing a perfect customer journey for our guests. What are we looking for? An inspirational leader who drives service standards both front and back of house. A people focused leader who puts the guest journey at the heart of everything they do. An individual with the ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. A willingness to challenge if standards aren't meeting required levels. Someone who can make decisions confidently. A passionate leader to coach and give feedback across the Food and Beverage department to improve performance. What skills do I need? Experience of leading a large team in a customer facing environment The ability to manage costs in line with budgets Have the ability to create an environment where the team are able to grow and develop Effective communicator with the ability to clearly articulate ideas The benefits of working with us A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Potential live in available Free use of gym and leisure facilities Free or 60% discounted food onsite Access to fantastic discounts and offers with many national brands and retailers Access to use the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment event Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
