41 jobs found

Job Title: Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: 18.92 PAYE / 25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are seeking a proactive and customer-focused Repairs Customer Resolution Officer to join our Property Services team. In this key role, you will help ensure residents receive an excellent repairs and maintenance service by managing complex repairs cases, supporting complaint resolution, and acting as a vital link between customers, contractors, and internal teams. Working within a fast-paced housing environment, you will investigate and manage repairs and disrepair cases, coordinate stakeholders, monitor contractor performance, and ensure customer issues are resolved efficiently and professionally. Key Responsibilities Manage complex repairs and disrepair case investigations from initial enquiry through to resolution. Provide high-quality customer service and case management support. Liaise with residents, contractors, surveyors, tenancy teams, and other stakeholders to ensure timely completion of repairs. Investigate, manage, and resolve customer complaints in line with policy and service standards. Monitor and track outstanding repairs and works orders to ensure service level agreements are met. Analyse trends and performance data to support continuous service improvement. Ensure compliance with health and safety legislation and organisational policies. Review contractor performance, invoices, and valuations to ensure quality and value for money. About You We are looking for a motivated individual with a strong background in repairs, housing, and customer resolution. Essential Experience Experience working within responsive repairs, property maintenance, or social housing. Proven experience handling customer complaints and delivering successful complaint resolution. Experience working in a customer service-focused environment. Experience building effective relationships with contractors, customers, and internal stakeholders. Experience working within a fast-paced team environment. Experience using Microsoft Word and Excel. Essential Skills Strong knowledge of responsive repairs and property maintenance processes. Excellent customer service and communication skills. Ability to manage competing priorities and work under pressure. Strong problem-solving and decision-making skills. Ability to influence outcomes and drive repairs through to resolution. Good analytical and reporting capabilities. Strong IT skills and attention to detail. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Housing Disrepair Solicitor £45,000 - £65,000 Location: Deansgate, Central Manchester A fantastic opportunity for a Housing Disrepair Solicitor or Fee Earner to join a leading legal service provider's brand new firm based in Central Manchester. A new firm is being set up in a beautiful, iconic building just off Deansgate, and this is an exciting opportunity to join the team at an early stage of its growth. The firm specialises in litigation and will initially deal with legal matters relating to housing disrepair, property disputes and housing law. This group has some of the best funding available and the support of a leading North West firm. They also offer an excellent opportunity for individuals to progress into a senior position quickly due to their rapid expansion. The Role: Case Management: Managing an active caseload of housing disrepair matters from initial instruction through to completion or trial, ensuring compliance and a high standard of work througout. Legal Drafting: Preparing letters of claim, pleadings, formal court documents, witness statements, schedules of loss etc. Evidence Gathering: Liaising with surveyors, environmental health officers, and medical experts to obtain and review reports, assess liability, and quantify damages relating to housing conditions. Litigation & Settlements: Negotiating settlements with landlords, housing associations, and their representatives, attending case management hearings where required, and preparing trial bundles for court proceedings. The Individual: At least one year PQE with 1 year of fee-earning experience in Housing Disrepair. Experience handling housing disrepair claims, claimant litigation, or wider contentious civil litigation, ideally with exposure to the Housing Conditions Pre-Action Protocol. Technical Skills: Proficiency in case management systems such as Proclaim or similar platforms, alongside strong drafting skills and familiarity with the Civil Procedure Rules (CPR). Personal Attributes: Strong organisational skills, the ability to manage competing deadlines, attention to detail, and effective communication skills when dealing with clients, experts, and opposing parties. Apply: If you're interested in applying for this HDR, Housing Disrepair Solicitor role in Manchester, please send your CV to: or call for more information.

Senior Disrepair Planner Salary: Up to 31,607 per annum, depending on experience Location: Eastleigh Hours: 37 hours per week Contract: Full-time, Permanent We're looking for an organised and proactive Healthy Homes Senior Disrepair Planner to play a key role in coordinating complex disrepair cases and ensuring residents receive a responsive, customer-focused service. You'll lead a team of Disrepair Schedulers, coordinate inspections and works, manage contractor relationships and ensure cases progress efficiently from initial inspection through to completion. Key Responsibilities Lead and support a team of Disrepair Schedulers. Coordinate complex disrepair cases, inspections and remedial works. Optimise trade diaries and allocate resources effectively. Liaise with contractors, surveyors and internal teams to keep works progressing. Monitor workloads, deadlines and legal/regulatory requirements. Ensure accurate records and compliance information are maintained. Use data and performance information to identify risks and improve service delivery. Act as a key point of contact for customers and stakeholders. Resolve issues and competing priorities while maintaining excellent customer service. Support continuous improvement across the Healthy Homes and Disrepair service. About You You'll be highly organised with experience in housing, repairs, disrepair or property maintenance, and confident coordinating multiple cases in a busy environment. You'll have strong leadership and communication skills, excellent attention to detail and the ability to make decisions, solve problems and manage competing priorities. Most importantly, you'll be customer-focused, collaborative and committed to delivering safe, healthy homes. This is an excellent opportunity for someone looking to combine planning, leadership and housing experience in a role that makes a genuine difference to residents. Benefits 28 days annual leave plus 8 Bank Holidays, with the option to buy or sell up to 5 additional days. Agile working, providing flexibility around where and when you work. Generous pension scheme, with employer contributions of up to 10%. Employee discounts with over 3,000 online and high-street retailers. Life Assurance of up to 5x annual salary. Interest-free staff loans of up to 1,000 after six months. Cycle to Work scheme. 24/7 Employee Assistance Programme offering confidential support and advice. Enhanced maternity, paternity, shared parental and adoption leave/pay. Free eye tests and contribution towards glasses for eligible colleagues. Call-out and standby payments for applicable roles. Personal development and training opportunities, including study loans and additional study leave for external qualifications. For more information or to apply, please submit your CV

We are currently seeking an experienced Disrepair Case Officer to join a busy Housing Repairs service within a South London Local Authority on an initial 5-month contract. The successful candidate will be responsible for managing a caseload of housing disrepair matters, helping to minimise the Council's exposure to legal action and ensuring cases are resolved efficiently and effectively. You will manage disrepair cases from initial complaint or threat of litigation through to resolution, working closely with surveyors, repairs teams, contractors and Legal Services. You will monitor case progress, costs, deadlines and potential liabilities, ensuring necessary repair works are ordered and completed within agreed timescales. The role will also involve preparing information for Legal Services, supporting the settlement of claims, responding to Stage 2 and Ombudsman complaints, maintaining accurate case records and representing the Council in court proceedings where required. The successful candidate will have: Experience managing housing disrepair cases within a local authority or social housing environment Knowledge of housing repairs, complaints and disrepair litigation Strong case management and organisational skills Experience liaising with legal teams, surveyors and contractors Excellent written communication and stakeholder management skills Ability to manage competing deadlines and high-risk cases How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Senior Disrepair Planner Salary: Up to £31,607 per annum, depending on experience Location: Eastleigh Hours: 37 hours per week Contract: Full-time, Permanent We're looking for an organised and proactive Healthy Homes Senior Disrepair Planner to play a key role in coordinating complex disrepair cases and ensuring residents receive a responsive, customer-focused service. You'll lead a team of Disrepair Schedulers, coordinate inspections and works, manage contractor relationships and ensure cases progress efficiently from initial inspection through to completion. Key Responsibilities Lead and support a team of Disrepair Schedulers. Coordinate complex disrepair cases, inspections and remedial works. Optimise trade diaries and allocate resources effectively. Liaise with contractors, surveyors and internal teams to keep works progressing. Monitor workloads, deadlines and legal/regulatory requirements. Ensure accurate records and compliance information are maintained. Use data and performance information to identify risks and improve service delivery. Act as a key point of contact for customers and stakeholders. Resolve issues and competing priorities while maintaining excellent customer service. Support continuous improvement across the Healthy Homes and Disrepair service. About You You'll be highly organised with experience in housing, repairs, disrepair or property maintenance, and confident coordinating multiple cases in a busy environment. You'll have strong leadership and communication skills, excellent attention to detail and the ability to make decisions, solve problems and manage competing priorities. Most importantly, you'll be customer-focused, collaborative and committed to delivering safe, healthy homes. This is an excellent opportunity for someone looking to combine planning, leadership and housing experience in a role that makes a genuine difference to residents. Benefits 28 days annual leave plus 8 Bank Holidays, with the option to buy or sell up to 5 additional days. Agile working, providing flexibility around where and when you work. Generous pension scheme, with employer contributions of up to 10%. Employee discounts with over 3,000 online and high-street retailers. Life Assurance of up to 5x annual salary. Interest-free staff loans of up to £1,000 after six months. Cycle to Work scheme. 24/7 Employee Assistance Programme offering confidential support and advice. Enhanced maternity, paternity, shared parental and adoption leave/pay. Free eye tests and contribution towards glasses for eligible colleagues. Call-out and standby payments for applicable roles. Personal development and training opportunities, including study loans and additional study leave for external qualifications. For more information or to apply, please submit your CV

MMP Consultancy is seeking x5 highly organised Disrepair Case Officers at 300pd on behalf of a Local Authority based in south London. This is an exciting opportunity for an experienced housing professional to play a key role in protecting the Council from disrepair claims, ensuring residents receive high-quality services, and helping to resolve issues before they escalate into legal action. Candidates will be required in the office on Tuesdays and Wednesdays, with the rest of the days of the week at home. As a Disrepair Case Officer, you will manage a varied caseload, work closely with surveyors, contractors and legal services, and ensure that residents' concerns are addressed promptly and effectively. The successful candidate will be responsible for minimising the risk, incidence and cost of disrepair claims against the Council. You will act as the key point of contact for disrepair cases, managing them from initial complaint through to resolution, and representing the Council where necessary. Key Responsibilities Manage disrepair cases to minimise risk and reduce legal and financial exposure to the Council. Resolve complaints and legal threats wherever possible before they progress to litigation. Monitor case progress, costs and potential liabilities, providing regular updates and recommendations to management. Ensure high-risk cases are escalated appropriately and reported to the Repairs Team Manager. Liaise with Legal Services and supply information to meet court and procedural deadlines. Work closely with internal and external surveyors to ensure repairs are ordered and completed promptly and to the required standard. Ensure compliance with procurement procedures and relevant Council policies. Represent the Council in court proceedings when required. Provide advice and support on Stage 2 complaints, Ombudsman complaints and repairs complaints involving potential litigation. Maintain regular communication with residents, keeping them informed throughout the case process. Respond to correspondence within agreed timescales. Support colleagues across the service and provide cover where required. Promote compliance with legislation relating to data protection, health and safety, equality, diversity and financial regulations. Contribute to safeguarding responsibilities for vulnerable children and adults. Work collaboratively across departments and with external partners to achieve positive outcomes. Requirements: Good understanding of current issues affecting local authorities, ALMOs and social housing. Knowledge of housing and building legislation and current best practice. Strong working knowledge of Microsoft Office applications and housing management systems. Experience responding to complex correspondence and preparing reports. Experience managing contractors and consultants. Experience dealing directly with customers, resolving issues and providing advice in challenging situations.

Resident Contact Adviser - Social houisng Between 28,000 - 30,000 PA Permanent Hyperion Partners are supporting a housing association with the recruitment of a confident, customer-focused Resident Contact Adviser to join their Property Services team. This is a fast-paced, frontline role where you will be the first point of contact for residents with repairs enquiries. You will handle a high volume of calls and other customer enquiries, accurately log and triage repairs, coordinate appointments and work closely with contractors, surveyors and colleagues to ensure repairs are progressed through to completion. You will work on a patch-based basis , taking ownership of repairs within your allocated properties and providing residents with a consistent, reliable and responsive service. Key Responsibilities Act as the first point of contact for residents via phone, email, Teams, WhatsApp, Customer Hub and face-to-face. Handle high volumes of calls while providing a professional, empathetic and solution-focused service. Diagnose and triage repairs and accurately raise works orders using NEC. Coordinate appointments between residents, contractors and surveyors. Monitor repairs and chase outstanding or overdue works. Keep residents informed of progress, delays, appointment changes and completion dates. Manage the Repairs Inbox and ensure enquiries are responded to within agreed timescales. Maintain accurate records of all customer interactions and repairs. Liaise with contractors to obtain updates, completion dates, photographs and supporting evidence. Support complaints, disrepair cases and evidence gathering where required. Provide administrative support to the wider Property Services team. Provide administrative support for Damp & Mould cases , including logging reports, booking inspections and ensuring cases are referred promptly to the Damp & Mould Coordinator. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Experience within social housing, housing repairs, property services or a similar environment . Strong experience handling high volumes of customer enquiries. Experience coordinating repairs, appointments or contractor workloads. Good understanding of repairs diagnostics and categorisation. Experience working to SLAs and KPIs . Excellent verbal and written communication skills. Strong organisation and time-management skills. The ability to manage challenging conversations calmly and empathetically. Excellent attention to detail and accurate record keeping. Confidence using IT systems, Microsoft Office and housing management systems such as NEC or similar. The ability to work independently, use your own initiative and take ownership of your workload. Why Join? This is an important frontline role within Property Services, giving you the opportunity to make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and housing teams while contributing to the delivery of an efficient and resident-focused repairs service. If you are organised, proactive and customer-focused, and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you. Apply now to find out more about this Resident Contact Adviser opportunity.

Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters. We are now the 6th largest housing association by size - with almost 3000 colleagues, over 82,000 homes and over 210,000 customers across London and the South. We have an exciting opportunity for a Technical Surveyor to join our Property Services Team in our Southampton locality. The role: Reporting into the Operations Manager, you'll be responsible for providing a comprehensive technical surveying service, with a focus on effective delivery of maintenance services. The role will investigate and provide advice on the resolution of complex maintenance issues such as building disrepair, structural failure, and defect analysis, raised either internally or by our customers. You'll own the day to day technical advice on design, construction, maintenance, and repair to internal and external stakeholders, inhouse delivery teams and external contractors. You'll also be responsible for: Inspecting properties, diagnosing the causes of damp, mould and condensation issues, and recommending effective remedial solutions Preparing reports, specifications, drawings and contract documents for a range of repair and maintenance construction activity, to include working drawings and detailed cost estimates Ensuring works are completed safely, to the required standard and specification, in the most effective and efficient manner and to a high level of customer satisfaction Managing contracts for maintenance works - monitoring performance by site visits, liaising and negotiating with contractors, external consultants, and other professionals to ensure contracts are delivered to time, cost constraints, according to CDM requirements and to quality standards. Maintaining high quality data within the property systems Ensuring a detailed local knowledge of customer, asset and investment needs across your locality Developing own capability through continual personal and professional development to ensure knowledge is kept up to date What you'll need: Educated to degree level or vocational qualification in relevant construction related discipline Strong knowledge around the cause of damp and mould and HHSRS especially in respect of Awaab's Law legislation Up to date knowledge and awareness of technical, statutory, regulatory, and legislative requirements, standards, and best practice in relation to delivery of a maintenance service Ability to prepare and interpret specifications schedules of work using bespoke or National/published Schedule's of Rates/Works. Ability to plan, track and forecast safe delivery of customer focused services, works and expenditure within agreed timescales and budgets Ability to operate with commercial acumen Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken Proficient use of IT Systems including Microsoft office suite with Intermediate Excel skills There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence.

As part of our growth, we are looking for a skilled and dedicated Damp, Mould and Disrepair Surveyor to join our Compliance Team here at Freebridge Community Housing. Taking operational responsibility for the surveying of damp and mould across our domestic properties and communal areas. You will lead and manage a team of in-house operatives, oversee work programmes to resolve issues effectively, and support the delivery of our disrepair service - liaising with legal and contractor specialists where required. With a data-driven approach and strong reporting skills, you will play a key role in ensuring our residents live in safe, well-maintained homes. Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We've had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. Requirements Outline of key responsibilities Support the Damp, Mould and Disrepair Manager in ensuring the service meets all statutory, regulatory and best practice requirements, including completion of damp and mould assessments in line with Awaab's Law Undertake building surveys across domestic properties and communal areas, taking responsibility for implementing all work streams to resolve damp and mould issues through contractual or in-house works Provide day-to-day management and guidance to the damp, mould and disrepair in-house operatives, ensuring compliance with health and safety regulations and quality standards Liaise with contractors to monitor performance and ensure services are delivered in accordance with contractual requirements, taking prompt action to resolve any issues Maintain clear and proactive communication with residents, keeping them informed of resolutions, work programmes and expected timescales throughout their case journey Maintain data integrity across all damp, mould and disrepair cases, ensuring operational and data management systems are kept accurate and up to date Profile root cause information to implement service improvements and prevent reoccurrence, monitoring the impact of corrective actions to ensure lasting resolution We are looking for someone who has Demonstrable expertise in damp, mould and disrepair, including a thorough knowledge of statutory and regulatory requirements such as Awaab's Law, legal disrepair protocol and best practice - with a proven ability to implement corrective action and drive service improvements Experience of undertaking root cause analysis, diagnosing the cause of moisture damage and structural defects, and using specialist equipment including moisture testing devices, hygrometers and thermal imaging cameras Experience of managing a high-performing team within a repairs, damp, mould or disrepair environment, with a track record of delivering results through effective leadership and contractor management A good understanding of project coordination and task prioritisation, with the ability to manage competing demands and respond appropriately to urgency and resident vulnerability Strong analytical skills, with the ability to analyse numerical and property data, produce meaningful KPIs and use insight to monitor performance and inform service improvement Experience of working within social housing or a related sector, an HNC in Building Construction or equivalent qualification A full UK driving licence and access to their own vehicle Benefits What's in it for you? At Freebridge, we're appreciative of our team and you can enjoy the following benefits from joining us, among many more: An Annual Salary of: £50,186.31 plus a car allowance of £1,500.00 Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme Charitable Leave: One day per year to volunteer for a cause you care about Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure Pension Scheme: A great pension scheme with generous employer contributions (up to 12%) Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don't discriminate against employees or potential employees based on protected characteristics. We're happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: 190.23 PAYE / 253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing , who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively. About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment , ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases . Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel. Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

The Procurement & Commercial Manager will oversee procurement and commercial activities within the property department, ensuring processes are efficient and compliant. Based in London, this role is key to maintaining smooth operations and achieving value for money in the public sector. Client Details Our client is a large London local authority committed to delivering high-quality housing, repairs, maintenance and asset services to residents. As part of an ongoing transformation programme, they are seeking a Procurement & Commercial Manager to lead procurement, commercial governance and contract management activities across Housing Services. This is an excellent opportunity for a commercially astute professional to oversee major service contracts, drive value for money, manage contractor performance and support service improvement across repairs, maintenance and investment programmes. The successful candidate will manage a small commercial team while helping shape procurement strategy, strengthen contract governance and support regulatory priorities including damp & mould and disrepair. Description Lead procurement and commercial activities across Housing Services. Manage procurement exercises for repairs, maintenance, major works, professional services and housing-related contracts. Ensure compliance with procurement legislation, governance requirements and Council policies. Oversee contract mobilisation, onboarding and demobilisation of contractors. Manage procurement routes including Dynamic Purchasing Systems (DPS), frameworks and direct awards. Maintain Housing Services' contract register and contract management systems. Provide commercial and contractual advice to operational teams and senior stakeholders. Oversee contract performance, KPI management, contractor compliance and commercial risk. Manage contract variations, change controls, extensions and renewals. Support pricing reviews, Schedule of Rates (SOR) management and value-for-money initiatives. Lead procurement planning, tender evaluations and contract award processes. Prepare reports, business cases, governance papers and procurement recommendations. Develop procurement procedures, guidance and contract management best practice. Support social value, sustainability and supplier diversity objectives. Build strong relationships with internal stakeholders, contractors, consultants and legal advisors. Lead and develop a team of Quantity Surveyors, Procurement Managers and Commercial Managers. Profile Significant experience in procurement, commercial management or contract management. Strong understanding of public sector procurement and governance requirements. Experience managing contractor mobilisation and demobilisation. Knowledge of housing repairs, maintenance, capital works or property services contracts. Strong commercial awareness including SOR contracts, valuations and cost control. Experience managing procurement exercises from strategy through to contract award. Proven track record of delivering value for money, efficiencies and commercial improvements. Strong stakeholder management, negotiation and communication skills. Experience leading and developing commercial or procurement teams. Ability to manage multiple priorities within a fast-paced operational environment. Job Offer Salary ranging from 66k- 70k Opportunity to shape procurement and commercial strategy across a large housing portfolio. Management responsibility for a growing commercial team. Exposure to high-profile repairs, maintenance and investment contracts. Hybrid working (3 days office / 2 days home). 30 days annual leave plus public holidays. Excellent Local Government Pension Scheme. Strong professional development and career progression opportunities. Collaborative team culture with the opportunity to make a genuine impact for residents.

As part of our growth, we are looking for a dedicated Multi-Skilled Operative to join our Damp, Mould and Disrepair Team here at Freebridge Community Housing, carrying out a wide range of maintenance and building tasks that help ensure our residents live in safe, warm and well-maintained homes. Drawing on your trade skills and experience, you will play a hands-on role in delivering high-quality remediation works - taking pride in the standard of everything you do and contributing to a service that puts residents at the heart of every decision. Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We've had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. Requirements Outline of key responsibilities Resolve damp, mould and condensation issues in customers' homes to a high standard, working in compliance with Awaab's Law and the Freebridge Standard Undertake a wide range of maintenance and construction tasks across multiple trade disciplines, diagnosing problems and taking ownership of their resolution to ensure all work is completed to the required standard Report directly to the Damp, Mould and Disrepair Surveyor on the progress, completion and any issues arising from tasks, maintaining clear and timely communication throughout Work collaboratively with the wider Compliance team to ensure the efficient and effective delivery of the damp, mould and disrepair service Deliver all works in line with industry best practice and Freebridge standards, with a consistent focus on achieving excellent customer satisfaction We are looking for someone who has A minimum of three years' experience working in their primary trade within a maintenance environment, demonstrating a strong and consistent track record of delivering high quality work At least one year's experience working across secondary or additional trades, with evidence of relevant training in secondary and tertiary trade skills The practical ability to complete the full range of tasks associated with multi-skilled working, including complete bathroom and kitchen replacements, floor and wall tiling, plaster repairs and painting Confidence in using ICT mobile systems to manage and update work orders efficiently whilst out in the field The ability to complete accurate and auditable paperwork, ensuring all works are recorded and signed off in a timely and compliant manner A full UK driving licence, as the role requires travel between properties across our area of operation Benefits What's in it for you? At Freebridge, we're appreciative of our team and you can enjoy the following benefits from joining us, among many more: An Annual Salary of: £40,542.14 plus company van and fuel card Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme Charitable Leave: One day per year to volunteer for a cause you care about Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure Pension Scheme: A great pension scheme with generous employer contributions (up to 12%) Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don't discriminate against employees or potential employees based on protected characteristics. We're happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

Stock Condition Surveyor Permanent Salary: 44,000 Location: Gloucester Start Date: ASAP Overview We are looking for an experienced Stock Condition Surveyor to join a busy Asset Management team, helping to maintain and improve a large residential property portfolio. This role is ideal for someone with a strong background in building surveying who enjoys a varied workload combining inspections, technical reporting and asset data management. You will carry out stock condition surveys, assess building defects, support planned investment programmes and ensure property information is accurate to help inform future maintenance and compliance strategies. Working closely with colleagues, contractors and residents, you'll play an important role in delivering high-quality surveying services while contributing to the long-term performance of the housing stock. Key Responsibilities Carry out detailed stock condition surveys across a varied residential property portfolio, ensuring accurate and reliable asset information is captured. Produce technical reports, schedules of work and specifications to support planned maintenance and investment programmes. Complete EPC assessments and maintain accurate records within the organisation's asset management systems. Undertake HHSRS inspections, investigate disrepair cases and prepare technical reports where required. Diagnose building defects and provide specialist advice on building construction, maintenance and remedial solutions. Support the quality assurance of survey data, ensuring information is consistent, compliant and fit for future asset planning. Provide guidance and day-to-day support to colleagues within the surveying team, sharing technical knowledge and promoting best practice. Monitor contractor performance and ensure works are delivered in accordance with relevant health & safety legislation and CDM requirements. Work collaboratively with residents, contractors and internal stakeholders to deliver a professional, customer-focused surveying service. Requirements: Construction-related degree or equivalent or extensive surveying experience Full UK Driving Licence Strong communication and stakeholder engagement skills For more information, please contact Branwen Johns on (phone number removed) or email your CV.

Apricus Resourcing are working with a leading independent housing provider who are looking for a Asset Surveyor for a long term, full remote locum role covering the Chester area. Within your role you will be delivering quality surveying and capital investment services that respond to customer, organisational and financial needs within regulatory requirements. You will be responsible for delivering a high quality and cost effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. You will also be responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes. Key Duties will include but are not limited to: Undertake stock condition surveys and other property inspections across a broad range of stock including health and safety assessments in line with organisational policies and procedures to ensure regulatory compliance and contract performance. This includes involvement in disrepair cases, complaints, permission requests, repairs monitoring and other property related queries. Manage works related to stock condition surveys and property inspections within agreed financial limits and in accordance with the organisation's financial policies and procedures Produce reports and documentation for work specifications and tenders to assist in addressing and resolving issues to ensure the Group is compliant with relevant legislation. Coordinate, communicate and maintain relationships with internal and external stakeholders, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately Support delivery of the cyclical programme, including surveys, specifications, resident consultations and liaising with other stakeholders. In order to be considered for this role you will need the following: HND or HNC in Surveying AssocRICS/MRICS (or working towards) Degree, management qualification or relevant professional qualification Full current driving licence Experience in a surveying environment The role will be Mon-Fri 9am-5pm on a fully remote basis, the role will be running until April 2026 at the minimum with a view to extend. The salary for this role is 21.70/h LTD per hour / 18.44 PAYE Benefits of working via Apricus Resourcing include: Weekly Payroll Free Compliance including mandatory training & DBS Dedicated Consultant Free Uniform High Street Discounts If you are interested and meet the criteria please hit apply now or contact the office directly as one of the team would be delighted to run through the finer details!

Senior Surveyor South-West London £53k Repairs and Maintenance Build Recruitment are proud to be representing a social housing company based in the South-West London area who are looking for a highly skilled Senior Surveyor to join their team. Responsibilities: Carry out detailed property inspections and diagnose defects, to produce detailed reports, prioritising & progressing remedial actions, and keeping customers informed. Manage insurance claims, escalated cases and on occasion cover legal disrepair cases Carry out pre, post and Work in Progress inspections recording findings on their systems and managing issues through to a satisfactory resolution. Generate contractor orders and coordinate work. Build confident, collaborative working relationships with a range of stakeholders including building contractors, suppliers, consultants, health & safety specialists, and customers Maintain and update accurate records Manage and supervise delivery of high quality work and projects, delivering projects on time and in budget. Report on performance; managing KPIs Key Knowledge: Social Housing, Building Contractor and local authority industry knowledge IT and Excel Literate A full valid driving license with access to a car during the working week A degree in a surveying-related subject Experience in project management: procuring, implementing, delivering and supervising If this sounds like a role that suits your profile, then feel free to get in touch.

Maintenance Surveyor Location: Mobile across Sussex Job Type: Full time - approx 6 months assignment Salary: £27.50 - £31 per hour PAYE or £35 to £40 per hour via Umbrella We are seeking 2 Maintenance Surveyors responsible for overseeing pre/post-inspection and reports for responsive repairs, void works, and cyclical repairs within the designated area. This role involves consulting and engaging with customers, leaseholders, and both internal and external stakeholders, ensuring the highest standards of delivery, minimal defects, and high customer satisfaction. Day-to-day of the role: Deliver an effective and efficient Repairs & Maintenance service including surveying, disrepair works etc. Conduct diagnostic inspections, surveys, and technical reports, providing accurate technical advice. Manage insurance claims, property inspections, and liaise with adjusters and insurance teams. Serve as the technical lead during the handover of new developments to ensure quality control through completion. Control budgetary spend within the individual area of operation, ensuring accurate recording of revenue and capital spend. Manage and coordinate empty properties to minimize rental loss and maximize return, including conducting major void inspections. Required Skills & Qualifications: Diploma in Surveying, Property and Maintenance Level 3. Extensive knowledge of the Social Housing Sector and its regulations. Proficient in building construction, standards, planning regulations, and health & safety legislation relevant to asset management. Strong financial management skills within a contractor management context. Intermediate proficiency in Microsoft Excel, Word, and PowerPoint. Excellent communication and liaison skills, capable of working independently and as part of a team. Experience in managing small projects and an understanding of CDMC. Ability to work in a changing environment with conflicting priorities and deadlines. To apply for the Maintenance Surveyor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Maintenance Surveyor Location: Mobile across Sussex Job Type: Full-time - approx 6 month assignment Salary: £27.50 - £31 per hour PAYE or £35 to £40 per hour via Umbrella We are seeking 2 Maintenance Surveyors responsible for overseeing pre/post-inspection and reports for responsive repairs, void works, and cyclical repairs within the designated area. This role involves consulting and engaging with customers, leaseholders, and both internal and external stakeholders, ensuring the highest standards of delivery, minimal defects, and high customer satisfaction. Day-to-day of the role: Deliver an effective and efficient Repairs & Maintenance service including surveying, disrepair works etc. Conduct diagnostic inspections, surveys, and technical reports, providing accurate technical advice. Manage insurance claims, property inspections, and liaise with adjusters and insurance teams. Serve as the technical lead during the handover of new developments to ensure quality control through completion. Control budgetary spend within the individual area of operation, ensuring accurate recording of revenue and capital spend. Manage and coordinate empty properties to minimize rental loss and maximize return, including conducting major void inspections. Required Skills & Qualifications: Diploma in Surveying, Property and Maintenance Level 3. Extensive knowledge of the Social Housing Sector and its regulations. Proficient in building construction, standards, planning regulations, and health & safety legislation relevant to asset management. Strong financial management skills within a contractor management context. Intermediate proficiency in Microsoft Excel, Word, and PowerPoint. Excellent communication and liaison skills, capable of working independently and as part of a team. Experience in managing small projects and an understanding of CDMC. Ability to work in a changing environment with conflicting priorities and deadlines. To apply for the Maintenance Surveyor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Summary What you'll do Notting Hill Genesis, one of London's largest housing associations, are looking for a Paralegal to join our Legal Disrepair team to manage and oversee all aspects of your own disrepair caseload from receipt of the initial letter of claim to legal settlement and completion of works. You will work closely with disrepair coordinators, surveyors and other teams to ensure an efficient and effective legal resolution to all cases. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. For this role, we'd expect you to be in the office three times a week to ensure we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. How you'll do it You will have your own caseload for you to drive an effective, pre-litigation resolution which is both practically achievable and cost effective to the organisation. Your decisions will be made in collaboration with operational teams, whilst placing the resident at the centre of every decision. Specific duties will include: Leading on and managing your own caseload of disrepair claims as well as liaising with internal and external stakeholders to ensure cases are managed in a joined-up way Applying your knowledge of the relevant laws, regulations and processes (including the pre-action protocol and the Civil Procedure Rules) to assess and advise on evidence, extent of liability and quantum. Concluding cases in a timely manner but also in a way which is cost effective and minimises risk to the organisation. Collating documentation from multiple sources in order to fulfil disclosure obligations. Processing and drafting legal documents such as Part 36 offers, settlement agreements and Tomlin/Consent orders. Representing NHG in external settings such as court, multi-agency meetings, local authority engagement meetings, mediation and casework panels. Preparing, drafting and responding to all necessary legal documentation including bundles, evidence and witness statements as required. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. We are looking for a conscientious person, who has an eye for detail and an enthusiasm for law. You should have excellent written and verbal communication skills and a proven ability to exercise good judgement and discretion. You will be able to work efficiently, showing excellent case management skills, attention to detail and an ability to meet deadlines and prioritise tasks. You will also be able to develop and maintain strong relationships with colleagues, operational teams and third party stakeholders. Essential: Experience working within a disrepair or asset management team within a legal department or practice, housing association or similar organisation. A law degree, CILEX or equivalent Strong organisational skills, accuracy, and attention to detail Good drafting skills Ability to work independently in a fast-paced environment. Desirable: Knowledge of all relevant legislation i.e. Landlord and Tenant Act 1985, Homes (Fitness for Human Habitation) Act 2018, etc. A working understanding of the Civil Procedure Rules What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date is 10 October 2025. Step 2: Successful candidates will be invited to interview and assessment week commencing 19 May 2025. Please note this role is internally known as Paralegal. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .org.uk. Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. PandoLogic.

Summary What you'll do Notting Hill Genesis, one of London's largest housing associations, is looking for a highly organised, customer-focused individual to join our team as a Building Surveyor . You will be pivotal in improving the quality of our homes and ensuring they are properly maintained. You will deliver disrepair surveys, technical specifications, and recommendations using your experience to deliver the best value and excellent homes for NHG. How you'll do it You will play a crucial role in identifying, assessing, and managing works to within legal disrepair cases within our managed properties. Your focus will be undertaking property inspections and producing work specifications, creating purchase orders on different platforms, instructing contractors, agreeing on costs & overseeing repairs until completion. You will work closely and collaboratively with colleagues and stakeholders across NHG and externally to drive improvements and offer a first-class service to our customers. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic , and talented individuals who can add value to our thriving organisation . Essential: Appropriate surveying experience or relevant qualifications. Knowledge and ability to write detailed technical reports Relevant experience providing services to residential property owners and managers. Experience in management of major works, along with experience in preparing tender docs, scope of works, and cost appraisal and dealing with interim/final accounts. Desirable: Member of RICS or CIOB Degree in building surveying or similar qualification What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations . Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments . To find out more about our approach to equality, diversity and inclusion please visit: S election Process Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . PandoLogic.

Summary What you'll do Notting Hill Genesis, one of London's largest housing associations, is looking for a highly organised, customer-focused individual to join our team as a Building Surveyor . You will be pivotal in improving the quality of our homes and ensuring they are properly maintained. You will deliver disrepair surveys, technical specifications, and recommendations using your experience to deliver the best value and excellent homes for NHG. How you'll do it You will play a crucial role in identifying, assessing, and managing works to within legal disrepair cases within our managed properties. Your focus will be undertaking property inspections and producing work specifications, creating purchase orders on different platforms, instructing contractors, agreeing on costs & overseeing repairs until completion. You will work closely and collaboratively with colleagues and stakeholders across NHG and externally to drive improvements and offer a first-class service to our customers. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic , and talented individuals who can add value to our thriving organisation . Essential: Appropriate surveying experience or relevant qualifications. Knowledge and ability to write detailed technical reports Relevant experience providing services to residential property owners and managers. Experience in management of major works, along with experience in preparing tender docs, scope of works, and cost appraisal and dealing with interim/final accounts. Desirable: Member of RICS or CIOB Degree in building surveying or similar qualification What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations . Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments . To find out more about our approach to equality, diversity and inclusion please visit: S election Process Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . PandoLogic.