50 jobs found

Do you want to help prevent homelessness and make a difference to peoples lives? Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues? We have a rewarding opportunity for a Housing Advice Officer to join us here at South Holland District Council. You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options. The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention. You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness. The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key. What we need from you: Experience of working with members of the public. Ability to remain calm when dealing with people in emotional and stressful situations Good written, numeracy, communication and presentation skills Previous experience using the Microsoft packages Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided. If you have a passion for supporting people and are energetic, motivated, decisive and compassionate and you would like the opportunity to make a positive difference to the people we support then we want to hear from you! This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021. If you are interested in having a confidential conversation about the role, please contact Sophie Rowell, Housing Advice officer BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.

Governance Officer Location: Remote Salary: £33,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for a Governance Officer to join our Governance & Assurance team. This is a varied and rewarding role where you ll play a key part in supporting our governance framework and helping to maintain our strong regulatory position. You ll provide high-quality support to non-executives and colleagues across the organisation, ensuring governance processes run smoothly and efficiently. What you ll be doing In this role, you will: Act as a first point of contact for governance-related queries, providing timely and helpful advice to colleagues Organise and support board and committee meetings, including preparing arrangements and attending where required Provide dedicated support to non-executive members, helping them fulfil their roles effectively Support the organisation in meeting its statutory responsibilities, including data protection requirements Maintain governance records, registers and documentation to support regulatory compliance Contribute to the completion of regulatory returns and governance processes Review and support updates to governance frameworks, delegations and policies Identify opportunities to improve processes and enhance the service provided by the team Research and draft papers, proposals and reports on governance-related matters Provide efficient case management support across governance and assurance activities What we re looking for We re looking for someone who is highly organised, detail-focused and confident working in a fast-paced, professional environment. You ll bring: Experience in an administrative or governance support role Strong organisational skills and the ability to manage competing priorities effectively Excellent communication skills, with the confidence to work with senior stakeholders, including non-executives A methodical approach with a keen eye for detail The ability to work both independently and collaboratively as part of a team Confidence using IT systems and managing data accurately It would be great if you also have: An interest in governance and/or data protection, with a willingness to develop further Experience working in a regulated environment Experience supporting meetings at board or senior level Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Chartered Environmental Health Officer (Housing and Environmental Protection) Hybrid Working Full-Time or Part-Time Excellent Earning Potential Pay per report Flexible Workload Strong Administrative Support Who We Are: The Athena Vibe Athena is not your typical, slow-moving regulatory firm. Founded by an elite team with over 8 years of powerhouse national expertise, we are a fast-growing, close-knit force disrupting the environmental health space! We work hard, look out for each other like family, and firmly believe work should be fun, fair, and massively financially rewarding. We are expanding rapidly on a national scale, and we want a sharp, driven expert to join our thriving journey. What You'll Actually Be Doing: Property disrepair: Dive into residential properties to hunt down defects, dampness, structural hazards, and category 1 and 2 risks. Tackle statutory nuisances: Investigate and report upon complex complaints regarding noise, smoke, odours, and environmental hazards. Enforce with confidence: Use the Environmental Protection Act and Housing Acts to issue notices that help our Solicitor clients get real results. Master complex claims: Investigate high-stakes housing condition claims, building bulletproof evidence files to protect standards. Be the expert voice: Build comprehensive reports to support our clients. What You Bring to the Table: The Charter: Chartered Environmental Health Practitioner status (MCIEH or equivalent) is a must-have. The Brains: A Degree/MSc in Environmental Health or Housing, backed by sharp technical report-writing skills. The Know-How: Deep, practical mastery of the Environmental Protection Act and HHSRS. The Legal Edge: A proven track record of handling tough disrepair claims and statutory nuisance cases. The Energy: A resilient, problem-solving attitude with the confidence to handle tricky disputes. The Wheels: A valid driver's license and your own vehicle, ready to hit the road for field inspections. The Perks and Rewards: Big Earnings: A highly competitive and rewarding financial / incentive structure. 100% Freedom: Say goodbye to soul-crushing office commutes. This is a fully remote, autonomous, field-based role. Our only requirement is reliability and honouring appointments. Friendly, supportive team: We will support you with a highly experienced office team who will make the most of your valuable time. Ready to Join Us If you are a Chartered EHO who wants the freedom of remote work, the backing of a fun, close-knit team, and a paycheque that reflects your worth, we want to hear from you.

Your new company We are seeking a highly organised and proactive Programme Support Officer to join a dynamic team delivering important housing and homelessness initiatives. This is a fantastic opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to contribute to meaningful social impact.You will play a key role in ensuring the smooth day-to-day running of programmes by providing high-quality administrative, coordination, and operational support to colleagues and stakeholders. Your new role Programme & Administrative Support You will coordinate diaries, meetings, and events across multiple stakeholders, ensuring schedules run smoothly and efficiently. This includes organising and supporting meetings by preparing agendas, taking accurate minutes (including for steering groups), and ensuring all relevant documentation is in place. You will also manage shared inboxes, responding to queries in a timely and professional manner, while preparing, formatting, and maintaining reports, presentations, and programme documentation. Coordination & Communication Acting as a central point of contact, you will liaise with internal teams and external partners, supporting effective communication across the programme. You will help ensure programme delivery stays on track by monitoring actions, following up where required, and building strong working relationships with stakeholders across the organisation. Financial & Process Support You will support key financial and administrative processes, including raising purchase orders, sales orders, and assisting with supplier set-up. Maintaining accurate records will be essential, as well as ensuring compliance with internal procedures. You will also contribute to basic financial tracking and reporting activities to support the wider team. General Support In addition, you will provide flexible, ad-hoc administrative support to the wider team as needed. You will also assist with governance processes and support reporting requirements, helping to ensure programmes operate smoothly and in line with organisational standards. What you'll need to succeed We are looking for a highly organised individual with strong attention to detail who is proactive and self-motivated, with the ability to manage competing priorities effectively. You will be comfortable working in a busy environment, remaining calm under pressure while maintaining high standards. As a confident communicator, you will have excellent written and verbal skills, alongside a collaborative and flexible approach as part of a supportive team.You will bring 1-3+ years of experience in an administrative, programme, or project support role, ideally gained within a fast-paced office or programme environment. Strong proficiency in Microsoft Office (Word, Excel, and PowerPoint) is essential, along with experience managing meetings, diaries, and documentation. You should also be comfortable working with systems and processes, including finance or procurement systems.Experience within the public sector, housing, homelessness, social care, or charity environments would be advantageous, as would familiarity with governance processes and structured reporting, although these are not essential. What you'll get in return In return, you will benefit from a flexible and supportive working environment, with a hybrid working model designed to promote a healthy work-life balance. This role follows a consistent working pattern of Tuesday to Thursday each week, offering structure and flexibility across your schedule. You will receive a competitive hourly rate of 18.33 per hour, paid weekly, providing reliable and timely earnings. Alongside this, you'll gain valuable experience working within a purpose-driven team, contributing to meaningful housing and homelessness programmes while further developing your administrative and programme support skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Technical Licensing Officer Selective Licensing Team We re recruiting a Technical Licensing Officer to join the Selective Licensing Team of the borough s Selective Licensing scheme that launched in January 2026. This Technical Licensing Officer role is open to candidates with a strong administrative background. The council is happy to train and develop administrators into the Technical Licensing Officer position, providing full support on licensing legislation, processes, and systems. As a Technical Licensing Officer , you ll play a key role in the day-to-day delivery of the Selective Licensing scheme, helping ensure landlords and managing agents meet their legal responsibilities and that residents live in safe, well-managed homes. Key Responsibilities Technical Licensing Officer As a Technical Licensing Officer, you will: Assess, process, and determine Selective Licensing applications (full training provided) Manage an active caseload, ensuring statutory and service deadlines are met Use digital systems and data tools to maintain accurate and accurate records and produce reports Communicate effectively with landlords, tenants, and partner agencies to promote compliance Support inspections, enforcement activity, and housing standards improvement work where required About You Technical Licensing Officer We re looking for a Technical Licensing Officer who has: Experience in an administrative, office-based, or case management role Confidence using IT systems, databases, and Microsoft Office Strong organisational skills and the ability to manage competing deadlines Excellent written and verbal communication skills A professional, resident-focused approach An interest in housing, regulation, or public sector work (desirable, not essential) Why Apply for the Technical Licensing Officer Role? Full training provided to develop you as a Technical Licensing Officer Opportunity to work on a new Selective Licensing scheme Clear progression into a technical housing and licensing career Supportive local authority team environment

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.

We are currently looking for an experienced Resident Engagement Officer to support the establishment and delivery of a new resident governance framework. This Resident Engagement Officer role will focus on creating and embedding five Housing Management Boards, ensuring residents play a meaningful role in shaping, scrutinising and improving housing services. The successful candidate will lead the development of the boards, establish governance arrangements, coordinate training programmes and work closely with residents and housing services to embed effective resident scrutiny. This Resident Engagement Officer position would suit someone with extensive experience in resident engagement, tenant participation or housing governance. The Role - Establishing five Housing Management Boards and embedding effective governance arrangements. - Drafting Terms of Reference, Codes of Conduct and Confidentiality Agreements. - Developing work programmes to support effective resident scrutiny. - Coordinating board meetings and ensuring appropriate administrative support. - Developing and commissioning induction and training programmes for board members. - Working with housing services to ensure boards receive the information required to scrutinise service delivery. - Producing reports, recommendations and updates arising from board activity. - Supporting residents to influence service design and delivery through meaningful engagement. - Using resident insight to inform service improvements and organisational decision-making. - Working with internal teams, resident representatives and external organisations to support the resident engagement programme. Key Requirements - Previous experience working within resident engagement, tenant participation or housing governance. - Experience establishing or supporting resident panels, boards or scrutiny groups. - Experience developing governance documents, including Terms of Reference and Codes of Conduct. - Experience designing and delivering resident engagement or training programmes. - Experience using customer insight and resident feedback to improve housing services. - Experience producing reports and recommendations for senior stakeholders. - Knowledge of resident involvement, consumer standards and social housing governance. - Experience working within a social housing or local authority environment. What You Need to Do Now If you are interested in this Resident Engagement Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Resident Engagement Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers, Housing Governance Officers and Resident Involvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

HMO Licensing Officer West London (Hybrid) 20- 25 per Hour (DOE) Initial 6-Month Contract Park Avenue Recruitment are working with a West London Local Authority to recruit an experienced HMO Licensing Officer for an initial 6-month contract . If you're searching for HMO Licensing jobs , Licensing Officer jobs , HMO Licensing Officer jobs , Housing Licensing jobs , or Local Authority Licensing jobs , this is an excellent opportunity to join a high-performing Private Sector Housing team. The Role As an HMO Licensing Officer , you'll play a key role in delivering the council's HMO Licensing service, ensuring licence applications are processed efficiently and in line with current legislation. Key Responsibilities Process HMO Licensing applications, renewals and variations Validate licence applications and supporting documentation Maintain accurate licensing records and housing databases Respond to enquiries from landlords, managing agents and tenants Support Private Sector Housing and Housing Standards teams with licensing administration Assist with compliance monitoring and case management Essential Experience Previous experience as an HMO Licensing Officer , Licensing Administrator or within a Private Sector Housing team Strong knowledge of HMO Licensing legislation and licensing processes Experience working within a Local Authority Strong administrative skills with excellent attention to detail Experience using housing or licensing management systems is desirable What's on Offer Initial 6-month contract 20- 25 per hour depending on experience Hybrid working Immediate start Opportunity to join a busy and well-established West London Housing team If you're looking for your next HMO Licensing contract or would like to hear about other Licensing Officer jobs and Private Sector Housing jobs call Shaye on (phone number removed) or send your CV to (url removed) Interviews are taking place next week.

Join Our Client South Gloucestershire Council as a Customer Care Administrator ! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of 14.84 . About the Role: As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Your responsibilities will include: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. Promoting digital inclusion by helping customers navigate self-service options. What We Are Looking For: To thrive in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging front-line service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable Attributes: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference. Work in a dynamic environment where your contributions are valued. Gain valuable experience in public service and customer care. Inclusivity Matters: Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community! Apply Now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Property Support Officer Rate of Pay: 13.47 per hour PAYE Working Hours: 8:30am - 5pm, Monday to Friday with 1 hour unpaid break. 37 hours per week. Location: Fleming Road Depot, Corby, NN17 4SW Contract: Temporary basis, 6 months with potential to extend. Opus People Solutions are recruiting on behalf of our Client, North Northamptonshire Council, for a Property Support Officer on a temporary basis. This is an essential administrative role providing day-to-day support to ensure the effective delivery of property and housing services across the council. You will play a key part in supporting the team with administrative tasks, maintaining accurate records, and assisting with the coordination of property-related activities. Key Responsibilities Provide administrative support to the Property and Housing teams Manage and maintain property and tenant records, ensuring data accuracy and compliance Handle incoming enquiries via phone and email, responding or directing queries appropriately Support the scheduling of repairs, inspections, and maintenance works Assist with the processing of invoices, orders, and documentation - training will be provided. Liaise with internal departments, contractors, and external partners Ensure all records are updated in line with council policies and procedures - training will be provided. We're looking for someone who is : Highly organised with strong attention to detail Experienced in an administrative or office support role Confident using IT systems, including Microsoft Office A strong communicator with excellent customer service skills Able to prioritise workload and meet deadlines Comfortable working both independently and as part of a team Experience within housing, property, or local government is desirable but not essential. Apply Now!

Disabled Facilities Grant Officer Location: Hackney East London Rate: £27.29 per hour PAYE Contract role The Role As a Disabled Facilities Grant Officer, you will assess and process Disabled Facilities Grant and Minor Adaptation applications from initial assessment through to completion. Working closely with Occupational Therapists, residents, contractors and other stakeholders, you will ensure adaptations are delivered efficiently, safely and in line with current legislation. You will carry out property inspections, prepare schedules of work and specifications, monitor adaptation works, assess grant eligibility and financial means tests, and ensure projects meet the required standards. The role also includes assessing housing conditions, processing property licensing applications where required, and supporting the Council's work to improve standards within the private rented sector. Key Responsibilities Assess and process Disabled Facilities Grant (DFG) and Minor Adaptation Grant applications. Interpret recommendations provided by Occupational Therapists. Survey residential properties and prepare specifications, drawings and schedules of work. Monitor adaptation works to ensure quality, compliance and timely completion. Carry out financial means test assessments for grant applications. Assess housing conditions and management standards. Process property licence applications and undertake property inspections where required. Liaise with residents, contractors, architects, Occupational Therapists and internal teams. Take appropriate action to ensure compliance with relevant housing legislation. Maintain accurate records and provide excellent customer service throughout the grant process. To be successful in this role, you will have: Experience administering Disabled Facilities Grants (DFGs). Experience interpreting Occupational Therapist recommendations. Knowledge of the Housing Grants, Construction and Regeneration Act. Experience surveying residential properties and preparing specifications, drawings and schedules of work. If you have experience delivering Disabled Facilities Grants and managing home adaptation projects, we would love to hear from you. Apply today for immediate consideration. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

MMP Consultancy are looking to recruit a Letting Manager on a temporary basis in Norfolk. The successful candidate must have excellent organisational skills, good housing knowledge, leadership experience, and strong stakeholder management skills. Key Responsibilities Lead the lettings team to allocate vacant properties efficiently and in line with policy. Drive performance across lettings and void management. Manage, coach and develop Lettings Officers and support staff. Build relationships with local authorities, housing providers and stakeholders. Work with housing and maintenance teams to deliver a seamless customer experience. Monitor KPIs, including void turnaround, tenancy sustainment and customer satisfaction. Implement service improvements to enhance efficiency and outcomes. Ensure compliance with housing legislation, GDPR and regulatory requirements. Conduct audits, manage void property risks and maintain accurate records. Candidate Requirements Experience in a Lettings Manager, Allocations Manager or similar social housing role. Strong Housing Association or Local Authority background. Proven leadership and team development experience. Strong stakeholder engagement and communication skills. Experience delivering service improvements and managing change. Proficient in housing management systems and Microsoft Office.

Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office

This exciting role links our 350+ community organisations that receive food from us - known as our Community Food Members (CFMs) - with our thriving and fast-paced food operation. As the Food & Membership Operations Coordinator, you will work across the charity with the Food, Membership and Warehouse Teams, as well as our large and diverse volunteer community, to ensure CFM organisations receive a smooth, reliable and high-quality service each week. The purpose of this role is to strengthen the connection between food supply, warehouse capacity and member demand. Acting as a key cross-functional coordinator, you will help ensure that surplus food flows efficiently into the organisation and out to the communities who need it. You will support both food-sourcing and membership functions, helping resolve issues quickly, improving communication, maintaining accurate data, and ensuring operational plans are aligned across teams. Reporting to the Food Manager, with a dotted line to the Membership Manager, this role is central to improving collaboration across the organisation and ensuring FareShare South West delivers a safe, efficient and impactful service to frontline community organisations across the region. 1) Cross-Functional Coordination Support daily and weekly communication between Food, Membership and Operations regarding supply and membership demand Maintain awareness of the food pipeline, providing timely updates on incoming supply, changes, restraints, gluts or shortages. Assist the Food Manager and Membership Managers with aligning food allocation planning to member needs, operational realities and transport schedules. Help coordinate solutions to operational challenges (e.g., quality issues, storage constraints, cancellations, short-dated stock). 2) Food Sourcing Support Support the Food Manager with local food sourcing activity, particularly in administration, supplier updates and basic relationship maintenance. Be a point of contact for day-to-day supplier communication, ensuring timely responses and accurate information flow Help maintain accurate sourcing records and documentation, including volumes, quality notes and engagement history. Support awareness-raising activities about FSSW's surplus redistribution capability (e.g., events, promotional updates). Assist with capturing local supply opportunities and best practice shared through the FareShare Network and escalating them to the Food Manager. Help coordinate truck logistics schedules in partnership with Operations ensuring incoming food is aligned with capacity. Assist with food safety and compliance tasks related to local sourcing (e.g., documentation updates, supplier follow-up, recall administration) under direction from the Food Manager. 3) Member Support & Service Delivery Support member onboarding, offboarding, account updates, queries, complaints and general membership administration. Lead on resolving daily member-facing issues, including food quality concerns and product recalls, escalating where appropriate. Support food allocation writing, ensuring allocations reflect supply, need and warehouse capacity. Maintain accurate and up-to-date member information, including delivery instructions, profiles and seasonal variations. Support membership-related campaigns, events and targeted projects (e.g., HAF, bolt-on models, piloted services). Communicate supply changes, special offers and gluts/shortages clearly to members in coordination with relevant teams. 4) Data, CRM & Reporting Maintain accurate member records in Salesforce and ensure data integrity across systems. Support reporting for funders, SLT and internal operational updates, including supply, allocations, member engagement and service metrics. Track and summarise recurring issues (e.g., cancellations, quality problems, demand spikes) to support decision-making. Contribute to KPI monitoring across both Membership and Food functions. 5) Compliance, Food Safety & Member Standards Operate in accordance with the FareShare Food Safety Manual and maintain required training. Support documentation for community food member (CFM) compliance, including kitchen checks, food safety standards and follow-up actions. Conduct in-person compliance visits with member organisations as required. Provide administrative support for product recalls, safety notices and compliance related communication. Person Specification Essential Criteria Experience or knowledge working in an operational, coordination or customer/member support role Strong organisational and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment. Confidence working with data and digital systems Excellent communication and relationship-building skills, able to coordinate across teams and externally Desirable Criteria Experience in food sourcing, logistics, warehousing or surplus food redistribution, or an understanding of how food supply chains operate. Knowledge of food safety, warehouse processes or compliance requirements, or a willingness to develop this expertise. Experience using Salesforce, or similar CRM systems, with confidence managing data integrity and reporting. Experience working in a charity, community food environment or membership-based service Ability to build strong working relationships across internal teams and with external partners, suppliers or community groups. Comfortable representing the organisation externally Experience supporting projects or campaigns, including administration, coordination and communication tasks. Attention to detail in compliance-related work

Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.

Do you enjoy helping people, solving problems and making a positive difference in local communities? We're looking for a dedicated Casework Officer to manage a varied caseload, support customers through challenging situations and work with partner agencies to deliver lasting solutions. This is a rewarding, fast-paced role where you'll take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods. What you'll be doing: Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures. Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints. Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate. Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cases. Preparing reports, statutory notices and legal documentation where required. Supporting legal proceedings by preparing evidence and attending court as a witness when necessary. Carrying out home visits and maintaining regular contact with customers throughout their case. Identifying safeguarding or support needs and signposting customers to relevant services. Promoting safe, sustainable communities through a proactive and customer-focused approach. What we're looking for: Experience managing complex casework within housing, local government, customer services, enforcement or a similar environment. Strong communication, investigation and problem-solving skills. The ability to manage competing priorities and work independently. Confidence dealing with sensitive and sometimes challenging situations with professionalism and empathy. Excellent written, IT and organisational skills. A flexible approach to working, including occasional out-of-hours commitments when required. A full UK driving licence and access to your own vehicle is essential , as this role involves regular travel within the community. If you're passionate about supporting customers, resolving complex issues and making a real impact in your local community, we'd love to hear from you.

Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon 16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.

Income Assistant (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) £18.65 PAYE / £24.56 Umbrella per hour 3-Month Contract Monday - Friday, 9:00am - 5:00pm The Role We're looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies. You'll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents. Key Responsibilities Provide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears Set up and manage Direct Debits , take payments, and issue rent statements/cards Support the team with administration, data entry, and CRM task management Verify housing costs on Universal Credit portals and send relevant notifications Monitor and recover former tenant arrears and sundry debts Assist in preparing court documentation and case files where required Produce reports and maintain accurate records in line with audit and compliance requirements Provide welfare benefits guidance and signpost residents to additional support services What We're Looking For Experience working in a social housing or income / rent environment Strong customer service skills with the ability to manage sensitive conversations Good understanding of rent collection and arrears processes Knowledge of welfare benefits / Universal Credit Excellent organisational skills with high attention to detail Confident using MS Office (Excel) and housing/CRM systems Ability to work independently and as part of a team If you have the required skills and are interested in this role, please apply.

MAIN PURPOSE OF THE JOB Lead Professional Officer To work to the No Wrong Door (NWD) programme to assess customer needs ensuring a holistic problem solving approach to customer needs To be the lead officer in guiding and assisting customers through their favoured options in exploring a planned and co-ordinated approach to identified key support needs, including housing, employment and child care click apply for full job details

Resident Liaison Officer Covering Luton, St Albans & Cambridge Permanent 32K + 4,560 car allowance Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team covering Luton, St Albans & Cambridge This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction