27 jobs found

Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

ServiceNow Architect Location: UK-wide office locations available (Hybrid - 2 days onsite) Salary: 70,000 - 120,000 + Training & Excellent Benefits Job Type: Permanent Deerfoot Recruitment is supporting a leading global technology and consulting organisation in the search for an experienced ServiceNow Architect to join its growing UK team. This is an excellent opportunity for a talented ServiceNow professional to play a key role in designing and delivering innovative solutions for enterprise clients. Working within a collaborative and highly skilled team, the successful candidate will help shape and transform customer platforms, driving improvements in business processes and user experience. Key Responsibilities Lead the design and architecture of ServiceNow solutions, including custom applications and integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases and emerging capabilities to support ongoing innovation. Skills & Experience Required Proven experience in ServiceNow architecture and development. Strong background in designing and implementing ServiceNow solutions across multiple modules. Knowledge of JavaScript, HTML and CSS. ServiceNow CAD and/or CIS certifications are desirable, although equivalent practical experience will also be considered. Excellent communication and stakeholder management skills. What's on Offer? Competitive salary of 70,000 - 120,000. Comprehensive benefits package. Ongoing training and professional development opportunities. Hybrid working model with a blend of home working, office collaboration and client-site engagement. The opportunity to work on large-scale digital transformation programmes within a supportive and inclusive environment. This role can be based from a choice of UK office locations including London, Birmingham, Manchester, Leeds, Glasgow, Newcastle, Liverpool, Bath, Telford, Warrington, Woking, Worthing and others. To find out more or apply, please contact Deerfoot Recruitment today. ServiceNow Solutions Architect / ServiceNow Technical Architect / Senior ServiceNow Architect / ServiceNow Platform Architect / ServiceNow Enterprise Architect / ServiceNow Lead Architect / ServiceNow Solution Designer / ServiceNow Principal Architect/ ServiceNow Consulting Architect / ServiceNow Advisory Architect / ServiceNow Transformation Architect / ServiceNow Digital Solutions Architect / ServiceNow Practice Architect Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Enterprise Application Architect - 2 YR FTC Location: London (Hybrid Working - 2 days a week in the office) Contract: Fixed-Term Contract (2 Years) Salary: Up to 84,600 per annum plus excellent benefits About the Role An established client based in London is seeking an experienced Enterprise Application Architect to help shape and deliver its digital transformation strategy. Working within the Enterprise Architecture function, you will define and govern target-state application architecture, develop strategic roadmaps, and ensure technology investments align with institutional priorities. You will provide architectural leadership across major programmes and operational services, influence senior stakeholders, support application modernisation and portfolio rationalisation initiatives, and act as deputy to the Head of Enterprise Architecture when required. Key Responsibilities Define and maintain enterprise application architecture strategy, standards, principles and governance. Produce TOGAF-aligned architecture artefacts, including principles, roadmaps, gap analyses and transition architectures. Lead application portfolio rationalisation, modernisation and legacy retirement initiatives. Develop and govern target-state application architecture across projects and services. Evaluate emerging technologies, including AI and automation platforms. Define integration architecture strategy and support integration platform evolution. Ensure alignment across business, data, technology and application architecture domains. Embed security-by-design, data integration principles and architecture governance. Support cloud-smart strategies across Azure, hybrid and multi-cloud environments. Provide leadership, mentoring and guidance to architects and technical teams. Influence technology strategy, investment decisions and architectural roadmaps. Essential Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, Systems Analysis or a related discipline, or equivalent experience. TOGAF Enterprise Architecture Practitioner certification. Working knowledge of ArchiMate or a comparable enterprise architecture modelling framework. Essential Experience Extensive experience in Enterprise and Application Architecture within large, complex organisations. Significant experience producing TOGAF-aligned architecture deliverables, including roadmaps, target architectures and transition plans. Strong experience using enterprise architecture tools such as ArchiMate, Sparx Enterprise Architect, Ardoq or similar. Experience applying cloud-smart architecture strategies, with Azure expertise essential and AWS/GCP desirable. Deep understanding of application architecture patterns, lifecycle management and enterprise architecture governance. Experience leading application portfolio rationalisation and transformation programmes. Experience embedding automation-first and AI-enabled approaches across application estates. Experience defining integration architecture strategies and supporting integration platform evolution. Experience aligning application architecture with business, data and technology domains. Experience mentoring architects and operating in a senior or deputy leadership capacity. Understanding of ITSM and ITIL frameworks within managed application environments. Essential Skills Ability to balance long-term architectural strategy with short-term delivery priorities. Strong analytical, planning and enterprise-scale decision-making skills. Excellent written, verbal and stakeholder communication skills. Ability to influence, guide and facilitate decision-making at all levels. Ability to communicate complex technical concepts to technical and non-technical audiences. Strong understanding of IT standards, controls and governance frameworks. Ability to assess and communicate the strategic, operational and financial impact of technology decisions. Ability to solve complex architecture challenges, including application rationalisation, legacy retirement and emerging technology evaluation. Desirable Experience with automation platforms and intelligent automation technologies. Experience evaluating AI and automation platforms within an enterprise architecture context. Personal Attributes Technology and vendor-neutral, with the ability to evaluate solutions objectively. Demonstrates intellectual curiosity, integrity and professional credibility. Passionate about shaping a future-focused application estate and driving digital transformation. Strong leadership and people management capabilities. Recognised as a credible authority in application architecture with the ability to influence senior stakeholders. Additional Information This is an excellent opportunity to join a forward-thinking organisation and play a key role in shaping its future technology landscape through enterprise architecture leadership and digital transformation. Salary: Up to 84,600 per annum Contract: Fixed-Term (24 Months) Location: London / Hybrid Working 2 days a week in the office To apply, please submit your CV and supporting statement outlining your suitability for the role to (url removed) Services advertised are those of an Employment Agency.

Manning Global, a premier global staffing and managed services provider specialising in worldwide leading sectors such as ICT, Engineering, AI, Automotive and Energy is recruiting for a BMC Helix Tech Lead/Developer on behalf of one of their blue chip international clients to join their organisation in the UK. Job Title: BMC Helix Tech Lead/Developer Employment: Permanent Start Date: As soon as possible Country: Anywhere from UK - remote work Contact: Davor Molnar (0) (phone number removed) Job Description: 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows

Key Details at a Glance Role: Security Incident Response Engineer Location: Warrington - hybrid, typically 2 days per week on site Contract length: 6 months (with strong potential for extension based on performance and project needs) IR35 status: Out of Scope Rate: 100/hour Clearance: Existing SC preferred or strong eligible candidates Day-to-day environment: Digital / Cyber, working closely with Cyber Operations / CSOC What You Would Be Doing This role sits at the intersection of cyber operations and ServiceNow engineering. You would be responsible for designing and embedding robust incident response capabilities in the ServiceNow Security Incident Response (SIR) module, closely aligned to NCSC and best-practice frameworks. ServiceNow SIR workflow design & development Review existing incident processes and translate them into effective ServiceNow SIR workflows, covering triage, escalation paths, case lifecycle, evidence management, and integration with CSOC tooling. Platform configuration & enhancement Configure and customise SIR forms, fields, templates, routing rules, severity models, and guided response actions. You will also identify gaps in capability and define enhancements in line with platform governance and architecture standards. Systems integration & automation Support integration of SIR with SIEM/SOC tools, threat intelligence feeds, SOAR modules, email ingestion, and ITSM processes (Change, Problem, Incident). A key focus is on building automations that reduce manual effort and improve response times. Data, reporting & dashboards Define and implement operational dashboards for CSOC analysts, KPIs for senior management, and compliance/audit-ready reporting. You will help ensure clear visibility of incident trends, response performance, and workflow bottlenecks. Documentation & playbooks Translate existing cyber response processes into guided SIR workflows and create user guides, SOPs, technical configuration documentation, data flow diagrams, and integration maps to support long-term maintainability. Training & BAU handover Deliver hands-on training for Cyber Operations and process owners, and provide detailed handover materials to embed SIR into BAU operations. What Our Client Is Looking For Proven ServiceNow experience, ideally with a strong focus on SecOps / SIR . Solid background in cyber security and incident response , ideally within SOC/CSOC or similar environments. Comfortable engaging with stakeholders across Cyber Operations, IT, and senior management, with the ability to explain both technical detail and business impact. Experience working in or with public sector / regulated environments is beneficial but not essential if you bring strong SIR and IR credentials. Why This Contract Might Appeal to You Opportunity to shape and build a critical incident response capability on ServiceNow rather than simply maintaining an existing setup. Direct impact on how a major organisation responds to cyber incidents, with visibility to senior stakeholders. Hybrid working model, combining meaningful on-site collaboration with flexibility. Work within the Cyber / Public Sector space, contributing to the protection of nationally important services.

Automation Engineer Location: London (Hybrid Working) Salary: £40,000 - 50,000 + bonus + excellent benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, mental health support, and more. Our client, a leading London-based technology and managed services provider, is hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation. This is an opportunity to join a business that is transforming enterprise connectivity, managed IT, and cybersecurity services through a modern fibre network and fully in-house delivery model. With a strong reputation for technical excellence, operational quality, and customer experience, the organisation continues to invest heavily in automation, infrastructure, and modern service delivery. As an Automation Engineer, you'll play a key role in improving operational efficiency, streamlining support processes, and enhancing the end-user experience through intelligent automation and workflow optimisation. What you'll do Collaborate with Service Desk teams to identify repetitive tasks and operational bottlenecks suitable for automation. Design, develop, and deploy scalable automation workflows aligned to business goals and compliance standards. Build and manage RPA solutions for ticket handling, escalations, notifications, and routine support tasks. Monitor, troubleshoot, and optimise automation processes to ensure reliability, performance, and accuracy. Work closely with technical and operational stakeholders to gather requirements and translate them into effective automation solutions. Maintain clear and structured documentation for workflows, automation architecture, and version control. Support wider process improvement and IT transformation initiatives across the business. Stay current with developments in automation technologies, RPA platforms, and ITSM best practices. What we're looking for Experience working within Service Desk or IT Service Management environments. Hands-on experience with RPA and automation technologies, ideally within an MSP environment. Strong scripting and automation skills using PowerShell, Python, or similar technologies. Ability to analyse operational processes and translate them into scalable technical solutions. Experience working with Microsoft cloud technologies including Microsoft 365, Azure, and Intune. Strong communication and stakeholder engagement skills. A proactive mindset with excellent attention to detail and a passion for continuous improvement. Desirable experience ITIL Foundation or relevant automation certifications. Experience with additional automation platforms such as UiPath or Automation Anywhere. Knowledge of API integrations, databases, and cloud-based services. Exposure to change management and process improvement initiatives. Microsoft certifications including AZ-900, MS-900, or AZ-104. Why join? Join a business investing heavily in technology, automation, and innovation across London's enterprise infrastructure. Work within a modern technical environment supporting high-performance connectivity and managed services. Be part of a collaborative engineering culture with strong internal progression opportunities. Competitive salary between £40,000 - 50,000 plus bonus and comprehensive benefits package. Strong focus on employee wellbeing, learning, and development. Opportunity to contribute to a business recognised for its growth, culture, and technical excellence. Apply now to help shape the future of automation and operational excellence within a forward-thinking technology organisation.

MERITUS are recruiting for a Splunk Lead Engineer to join a Consulting Organisation working into a Central Government Client supporting enterprise-wide observability and monitoring capabilities. This is a 12-month contract role based in London, paying 600 per day (Inside IR35), with 2 days per week required on-site. SPLUNK LEAD ENGINEER - OBSERVABILITY & MONITORING - LONDON (HYBRID) - 12-MONTH CONTRACT - 600 PER DAY (INSIDE IR35) - SC CLEARANCE REQUIRED As a Splunk Lead Engineer, you will act as the technical authority for monitoring and observability, driving standards, automation, and scalable solutions across a complex enterprise environment. You will work closely with technical teams and stakeholders to improve service performance, resilience, and operational insight. This role is ideal for an experienced Splunk specialist with strong expertise in Splunk Enterprise, Splunk ITSI, automation, and large-scale monitoring environments. Key Responsibilities: Lead the design and implementation of monitoring and observability standards and solutions. Act as technical authority for Splunk Enterprise and Splunk ITSI platforms. Develop automation using Terraform, GitHub, REST APIs, and Infrastructure as Code principles. Collaborate with technical teams to define requirements and deliver scalable monitoring solutions. Support complex incident investigations and drive continuous service improvement. Integrate Splunk with monitoring, automation, and ITSM tools. Analyse and correlate data across multiple systems to deliver operational insights. Maintain documentation, standards, and monitoring patterns. Provide technical leadership and mentoring across the observability team. Skills & Experience: Proven experience in a Splunk Engineering, Architecture, or Lead Observability role. Splunk certification with strong hands-on experience in Splunk Enterprise and Splunk ITSI. Experience automating Splunk using Terraform, GitHub, and REST APIs. Strong understanding of observability, monitoring, and operational intelligence. Experience integrating monitoring tools and enterprise data sources. Strong analytical, troubleshooting, and problem-solving skills. Experience working in Agile environments. Strong communication and stakeholder management skills. Desirable Experience: Tools such as Control-M, xMatters, Jira, Confluence, OpenShift. Cloud, automation, and security monitoring experience. Experience in regulated environments such as Government, Financial Services, or Defence. Got your attention? If you believe that you have the skills and experience for this Splunk Lead Engineer opportunity, then please get in touch.

Copello are looking for a D365 Functional Consultant/Administrator to join an engineering company in the Oxfordshire area on an initial 6 month basis. As the D365 Functional Consultant/Administrator, you will be responsible for the end-to-end ownership of Dynamics 365 across various modules. From gathering business requirements through solution design, implementation, governance, and ongoing support, you'll play a key role in ensuring our platform remains secure, scalable, and aligned to business objectives. Working across multiple business functions, you will lead improvements, support integrations, manage governance, and help shape the future direction of our Microsoft business applications. Key Responsibilities Functional ownership of Microsoft Dynamics 365 Finance & Operations solutions from requirements through to implementation and ongoing support. Analyse business processes and translate requirements into effective D365 solutions. Configure and administer D365 F&O, including security, workflows, feature management, Lifecycle Services (LCS), and Application Lifecycle Management (ALM). Work with development teams to determine the appropriate balance between configuration and customisation. Design, support, and troubleshoot integrations using Dual Write, Data Management Framework (DMF), OData, REST APIs, Azure Logic Apps, Service Bus, and Power Automate. Develop and govern Power Platform solutions, including Power Apps, Power Automate, Power BI, and Dataverse, ensuring compliance with enterprise governance and Data Loss Prevention (DLP) policies. Manage production support, incident and problem management, Root Cause Analysis (RCA), and continuous service improvement using ITIL best practices. Maintain D365 security, role-based access control (RBAC), Segregation of Duties (SoD), audit compliance, and data governance across environments. Contribute to solution architecture, Azure DevOps, deployment pipelines, monitoring, and performance optimisation. Build strong relationships with stakeholders, facilitate workshops, support organisational change, deliver user training, and influence decision-making. Stay up to date with Microsoft release waves, certifications, and emerging capabilities across Dynamics 365, Power Platform, and Azure. The successful candidate will have the following experience 5+ years' hands-on experience with Microsoft Dynamics 365 Finance & Operations. Proven experience supporting enterprise-scale D365 F&O environments. Strong knowledge of Supply Chain, Manufacturing, Procurement, Inventory, and Finance business processes. Experience with Power Platform, Azure integrations, and enterprise governance. Experience delivering solutions from requirements gathering through implementation, support, and continuous improvement. Strong stakeholder management and communication skills, with the ability to influence both business and technical audiences. Experience working within ITIL, Azure DevOps, ALM, security, and compliance frameworks. Solid understanding of D365 architecture, deployment practices, monitoring, and enterprise solution design. A proactive, continuous improvement mindset with excellent analytical and problem-solving skills. Desirable Experience with IT Service Management (ITSM) platforms or ticketing systems (e.g. ServiceNow, Jira, Freshservice, Zendesk). Experience within manufacturing, mining, or other complex supply chain environments. Current Microsoft Dynamics 365 and/or Power Platform certifications. This role will require offer hybrid working 2/3 days per week. Role is offering a flexible day rate dependant on experience.

Change Manager - 1730 Location: Reading, Berkshire (3 days per week onsite, flexibility when required) Duration: Until 27th Dec 2026 Rate: 87.16 p/h (Umbrella) IR35: Inside Clearance: SC clearance, UK eyes only Overview The IT Change Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Responsibilities: Change Management Process Oversight: Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance. Risk and Impact Assessment: Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations. Change Approval Board (CAB) Facilitation: Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions. Post-implementation Review: Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes. Change Scheduling and Communication: Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders. Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Continuous Improvement: Identify improvement opportunities in the change management process and implement best practices to optimise change efficiency and reduce service disruptions. Skillset/experience required: Relevant IT Service Management certifications (e.g. ITIL v3/4) PMP (Project Management Professional) and related certifications are preferred. University degree of higher required; Bachelor's degree in Information Technology, Computer Science, or related field is preferred. Ability to efficiently manage and prioritize multiple tasks and schedules 5+ years of IT service delivery and performance management experience Ability to quickly respond to various challenges and identify appropriate solutions Experience setting and managing SLAs/KPIs Experience in service operations using the ITIL Strong understanding of service monitoring tools and technologies Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Strong verbal and written communication skills High ethical standards when handling confidential information Desirable: Proficiency in data analytics

Change Manager Reading 6-Month Contract Paying up to 88p/h (Inside IR35) About the Role: The IT Change Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Please note that due to the nature of the role you?ll need to hold or be eligible to obtain a high level of UK security clearance Key Responsibilities Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance. Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations. Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions. Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes. Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Required Experience University degree or higher required; bachelor?s degree in information technology, Computer Science, or related field is preferred Hold a PMP (Project Management Professional) or related certifications. Relevant IT Service Management certifications (e.g. ITIL v3/4) Experience in IT service delivery and performance management Experience setting and managing SLAs/KPIs and in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

ServiceNow Architect London (Hybrid) 3 Month Contract £(Apply online only)/day (Outside IR35) ServiceNow Architect needed for a 3 Month Contract based in London (Hybrid). Start ASAP in July 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working from the office in London . Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: Leading ServiceNow architecture design + implementation of ServiceNow modules including: ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Strong ServiceNow ITSM, plus 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations -eg- REST, SOAP, APIs, MID Servers. Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Experience designing and implementing CMDB and Discovery. Acting as the technical authority on ServiceNow architecture, design + best practices. Defining + driving overall platform strategy, roadmap, and governance. Ensuring platform scalability, security, performance, and integrations with other enterprise systems. Providing technical leadership in solution design workshops, architecture reviews, and governance boards. Working closely with key stakeholders, business analysts, and development teams to align solutions with business objectives. ServiceNow qualifications preferred: CSA, CIS, CAD, CTA.

ServiceNow Architect Salary up to 110,000 base plus comprehensive benefits package Remote-first working with occasional travel to London Exposure to enterprise-scale ServiceNow transformation programmes Are you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy? We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role indefining the future of the ServiceNow platform. This is a fantastic opportunity to work on largescale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams. This is a predominantly remote position, with occasional travel to London for key meetings and workshops. What you'll be doing: As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives. Key responsibilities include: Leading the architecture and design of enterprise-scale ServiceNow solutions. Designing and overseeing integrations between ServiceNow and third-party platforms. Producing and maintaining technical architecture documentation, process flows and design artefacts. Evaluating new ServiceNow releases and recommending platform enhancements. Managing platform upgrades and introducing new capabilities to maximise business value. Driving continuous improvement across the ServiceNow estate. Defining architecture governance and ensuring solutions follow best practice. Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends. Participating in Design Authority and Architecture Review meetings. Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions. Mentoring and providing technical leadership to developers and junior team members. What we're looking for We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical and problem-solving skills. Experience working with web technologies including JavaScript, HTML and XML. Outstanding stakeholder management and communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you.

ServiceNow Lead Solutions Architect (Fully Remote) Salary: up to £110,000 per annum plus bonus and benefits Location: Home-based - occasional travel Security Clearance: SC Eligibility Required Our client is looking for an individual to join a dynamic ServiceNow team as their Lead Solutions Architect and shape the future of service management for internal functions and external clients alike. About the Role As the ServiceNow Lead Solutions Architect, you will spearhead the design, development and delivery of cutting-edge ServiceNow solutions within a complex, multi-tenant environment. You will lead and manage a team of up to 10, provide technical guidance and collaborate closely with both technical teams and business stakeholders to ensure the platform aligns with business goals and IT strategy. This is a hands-on leadership role, where your deep expertise in ITSM, ITOM, CSDM, and domain separation will drive impactful, scalable solutions in both cloud and locally hosted ServiceNow environments. What You'll Do Lead solution design and architecture for ServiceNow ITSM, ITOM, and related modules Manage, mentor and inspire a diverse technical team of up to 10 people Confidently engage and communicate with both technical specialists and business stakeholders to understand and meet their needs Collaborate with business stakeholders and external clients to translate requirements into effective solutions Drive platform innovation by evaluating and recommending emerging technologies like automation and AI Ensure compliance with security standards and support SC clearance requirements Participate in and lead regular reviews with ServiceNow to strengthen collaboration and delivery Who You Are Experienced in leading enterprise-scale ServiceNow implementations with strong technical knowledge Skilled in ITIL best practices with relevant certifications (ITIL v3/v4, ServiceNow CMA or CTA highly desirable) Previous experience managing a team Excellent stakeholder management skills across technical and business stakeholders Proven ability to balance technical hands-on work with strategic architectural vision Excellent communication and interpersonal skills, especially in explaining technical concepts clearly to non-technical audiences Comfortable working remotely and collaborating across distributed teams Eligible for SC clearance If you have the above experience please submit your CV immediately

MERITUS are recruiting for a Splunk Lead Engineer to join a Consulting Organisation working into a Central Government Client supporting enterprise-wide observability and monitoring capabilities. This is a 12-month contract role based in London, paying £600 per day (Inside IR35), with 2 days per week required on-site. SPLUNK LEAD ENGINEER - OBSERVABILITY & MONITORING - LONDON (HYBRID) - 12-MONTH CONTRACT - £600 PER DAY (INSIDE IR35) - SC CLEARANCE REQUIRED As a Splunk Lead Engineer, you will act as the technical authority for monitoring and observability, driving standards, automation, and scalable solutions across a complex enterprise environment. You will work closely with technical teams and stakeholders to improve service performance, resilience, and operational insight. This role is ideal for an experienced Splunk specialist with strong expertise in Splunk Enterprise, Splunk ITSI, automation, and large-scale monitoring environments. Key Responsibilities: Lead the design and implementation of monitoring and observability standards and solutions. Act as technical authority for Splunk Enterprise and Splunk ITSI platforms. Develop automation using Terraform, GitHub, REST APIs, and Infrastructure as Code principles. Collaborate with technical teams to define requirements and deliver scalable monitoring solutions. Support complex incident investigations and drive continuous service improvement. Integrate Splunk with monitoring, automation, and ITSM tools. Analyse and correlate data across multiple systems to deliver operational insights. Maintain documentation, standards, and monitoring patterns. Provide technical leadership and mentoring across the observability team. Skills & Experience: Proven experience in a Splunk Engineering, Architecture, or Lead Observability role. Splunk certification with strong hands-on experience in Splunk Enterprise and Splunk ITSI. Experience automating Splunk using Terraform, GitHub, and REST APIs. Strong understanding of observability, monitoring, and operational intelligence. Experience integrating monitoring tools and enterprise data sources. Strong analytical, troubleshooting, and problem-solving skills. Experience working in Agile environments. Strong communication and stakeholder management skills. Desirable Experience: Tools such as Control-M, xMatters, Jira, Confluence, OpenShift. Cloud, automation, and security monitoring experience. Experience in regulated environments such as Government, Financial Services, or Defence. Got your attention? If you believe that you have the skills and experience for this Splunk Lead Engineer opportunity, then please get in touch.

ServiceNow Architect Salary up to £110,000 base plus comprehensive benefits package Remote-first working with occasional travel to London Exposure to enterprise-scale ServiceNow transformation programmes Are you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy? We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role indefining the future of the ServiceNow platform. This is a fantastic opportunity to work on large scale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams. This is a predominantly remote position, with occasional travel to London for key meetings and workshops. What you'll be doing: As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives. Key responsibilities include: Leading the architecture and design of enterprise-scale ServiceNow solutions. Designing and overseeing integrations between ServiceNow and third-party platforms. Producing and maintaining technical architecture documentation, process flows and design artefacts. Evaluating new ServiceNow releases and recommending platform enhancements. Managing platform upgrades and introducing new capabilities to maximise business value. Driving continuous improvement across the ServiceNow estate. Defining architecture governance and ensuring solutions follow best practice. Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends. Participating in Design Authority and Architecture Review meetings. Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions. Mentoring and providing technical leadership to developers and junior team members. What we're looking for We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical and problem-solving skills. Experience working with web technologies including JavaScript, HTML and XML. Outstanding stakeholder management and communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you.

Lead Splunk Engineer - London - Hybrid - Part Time Hours to Suit (during core office hours) - SC Cleared - Inside IR35 My client a leading finance house are looking for a Lead Splunk Engineer to take the lead in the design and implementation of monitoring and observability patterns and standards within the Observability Team. This role will act as a technical authority, ensuring best practices are followed, automation first approach is taken, and mentoring the team to build sustainable capability, advocate monitoring and observability best practice to the wider technology domain. For this opportunity you will have proven skills in: Attention to detail with the ability to craft concise, informational user documentation Experience of researching and developing solutions that expand, modernise or improve the service and technology portfolios, automate IT operations, reduce costs or increase levels of service, to demonstrate technical ownership Experience in Splunk Enterprise and Splunk ITSI implementations, high expertise of the capabilities of Splunk and an understanding of its future. Administration experience of Splunk Enterprise and Splunk ITSI. Essential Criteria We are interested in hearing from candidates who have the following capabilities: Proven experience of leading with the validation and design (architectural level) delivering development of use cases through to operational support. Have demonstrable experience configuring Splunk ITSI using REST API. Have previous experience in automation with Splunk using Terraform and GitHub. Have an understanding and experience of different monitoring technologies and how they can be exploited to deliver insights and business value. Have demonstrable experience managing sophisticated Splunk platforms serving multiple business units and use cases (such as Security, IT Operations, transaction monitoring). Be able to evidence experience with integrating Splunk with data sources and other monitoring, automation and ITSM tools. Have strong data analysis skills, correlating data from multiple data sources. Be capable of articulating sophisticated designs, code and applications for large scale projects into modular chunks. Have demonstrable experience of working on multiple work-streams to deadlines, taking care of conflicting and changing demands across a sophisticated portfolio. Have the ability to balance and analyse a variety of internal and external sources of information. Have familiarity with Agile ways of working. Have good social interpersonal skills with an ability to interpret and present information to a variety of recipients, including senior management, using suitable modes of communication. Due to the nature of this role it coould suit somebody looking for a part time opportunity - hours to suit, during core office hours

Title: Senior ServiceNow Architect/Lead - ITSM, ITBM, ITAM, ITOM Location: Remote (Netherlands) | Travel as needed Role type: Permanent employment Role Summary: We are seeking a seasoned Senior ServiceNow Architect/Lead to guide and deliver end-to-end ServiceNow implementations and enhancements across ITSM, ITBM, ITAM, ITOM, HRSD, CSM, SPM, FSM, and scoped applications. You will lead a team of ServiceNow professionals, architect technical solutions, ensure adherence to platform best practices, and collaborate with business analysts, platform owners, and stakeholders in an Agile/Scrum environment. Key Responsibilities: Lead and mentor a team of ServiceNow resources across Implementation, Integration, Data Transfer, Support, and Development, including enhancement requests. Develop and administer technically robust ServiceNow solutions that meet IT department and broader business needs. Apply best-practice web programming techniques (JavaScript, AJAX, HTML, CSS) to design, configure, and optimize solutions on the ServiceNow platform. Translate business requirements into technical specifications; provide options, risk assessments, and ITIL-aligned process impacts. Manage development life cycle tasks, monitor outstanding needs, and deliver timely status updates to project management. Communicate complex technical issues and solutions to both technical and non-technical stakeholders. Act as an L3 ServiceNow expert for platform incidents, defects, and major issues; drive root-cause analysis and resolution. Plan, design, and architect ServiceNow integrations; establish platform roadmap with Platform Owner and stakeholders. Define and enforce platform best practices, standards, and governance; drive platform upgrades and release planning. Provide technical direction, hands-on development, and training to the Platform team. Collaborate with process owners, business analysts, and product owners to align architecture with ITIL processes and business objectives. Support global delivery with a focus on quality, efficiency, and customer satisfaction. Required Qualifications: 8-12 years of ITSM administration/implementation/configuration in medium to large organizations. 5-8 years of hands-on ServiceNow administration/implementation/configuration across ITSM, ITBM, ITAM, ITOM, HRSD, CSM, SPM, FSM, and scoped applications. Proven experience leading multiple ServiceNow implementations and end-to-end life cycle delivery (including at least one complete implementation life cycle). Strong background in ServiceNow custom application design and development; experience with scoped apps is a plus. Experience with Discovery configuration and Run Book Automation (preferred). Solid knowledge of web technologies: JavaScript, Ajax, HTML, CSS. ITIL knowledge and/or ITIL certification is desirable. Excellent written and verbal communication; strong customer service orientation. Ability to translate requirements into technical solutions and to communicate effectively to both technical and non-technical audiences. Ability to manage multiple priorities in a dynamic, global delivery environment. Preferred Qualifications: Experience with integration design/architecture, data migration, and enterprise-scale ITSM transformations. Prior exposure to other leading ITSM tools and platforms. Ability to work in an Agile/Scrum environment; comfortable with backlog grooming, sprint planning, and status reporting. What We Offer: Permanent, remote-first role with global client exposure. Flexible work environment with opportunities for travel as required. Competitive compensation and benefits package. Professional growth: exposure to diverse industries, large-scale implementations, and leadership development. Collaborative, inclusive culture with a focus on delivering impact for clients. Location and Travel: Global remote position with occasional travel to client sites or internal events as needed. How to Apply: If you're a strategic technologist who can architect robust ServiceNow solutions, lead high-performing teams, and drive successful, scalable deployments in a global consulting context, we want to hear from you. Please submit your resume and a brief note outlining your relevant Experience and a few examples of your past ServiceNow implementations. Equal Opportunity: We are an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Role: ServiceNow Architect Location: Edinburgh, UK Type of Job: Contract Hybrid Mode: Hybrid 3 Days Onsite in a week JD: ServiceNow Architect being one of the Niche skillsets and we are trying to get resource both in Onshore & Offshore for the new upcoming project requirements. JD Experience: • 10+ years of IT experience with 5+ years experience in ServiceNow Architecture Certifications • ServiceNow CSA (Certified System Administrator) • ServiceNow CAD (Certified Application Developer) • ITIL Foundation • Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Responsibilities: • Proven experience as a ServiceNow Architect • Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer) • Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM) • Strong customer service and excellent verbal/written communication • Hands-on experience in ServiceNow development & integrations • ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM) • Experience in Agile/Scrum methodology, handling end-to-end project lifecycle • Knowledge of integrations with enterprise monitoring tools • Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls • Strong experience in Flow Designer, Workflows, and Service Catalog development • Experience with integrations using REST/SOAP APIs, MID Server, and data imports • Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations Essential skills/knowledge/experience: • Recognize the impact of technical decisions on outcomes, Identify the elements of an enterprise. • Understands customer s vision and how ServiceNow supports customer s digital transformation journey • Translates business objectives to outcomes into a customer roadmap • Creates and manages technical governance processes • Provide technical guidance to developers, ensuring adherence to best practices and creating technical documentation, designs documents, and blueprints • Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability • Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB) Desirable skills/knowledge/experience: • Excellent communication and interpersonal skills • Strong problem solving and analytical abilities • Good team management and time management skills • Ability to work fast-paced project environments

ServiceNow Solution Architect Remote UK 110,000 Permanent This is a brilliant opportunity for a senior ServiceNow Architect who wants to take real ownership of a major ServiceNow environment, lead a sizeable technical team, and play a key role in shaping how the platform is used across both internal services and external customer delivery. You'll be joining a large, complex organisation with a mature ServiceNow estate, supporting a mix of locally hosted and cloud-based ServiceNow environments. The role sits at a genuinely senior level, leading a team of around 10 to 12 ServiceNow admins and developers within a wider platform function of around 20 people. This is not a pure development role, but it is still technically hands-on. You'll need to be close enough to the platform to lead design, challenge technical decisions, support complex implementations, and guide the team properly. The focus is on architecture, leadership, stakeholder engagement, platform strategy, and making sure ServiceNow is delivering properly for the business and its customers. You'll be working across areas such as ITSM, ITOM, CSDM, domain separation, integrations, platform design, implementation activity, and ongoing improvement of the ServiceNow Service Management platform. There is also a strong stakeholder element to the role, including regular engagement with senior internal stakeholders and ServiceNow directly, as the business continues to raise its profile and strengthen its relationship with the vendor. Day to day, you'll be leading the design of new ServiceNow solutions, reviewing requirements, assessing the impact of change, supporting process workshops, and making sure the platform remains aligned to the wider business strategy. You'll also be mentoring and developing the team, helping to create a high-performing ServiceNow function that can deliver at pace without compromising on quality. The role would suit someone who enjoys being the technical authority in the room, but who can also bring people with them. You'll need to be comfortable working with architects, developers, BAs, senior stakeholders, project teams and external customers, translating complex requirements into practical ServiceNow solutions. You'll need experience with: Strong ServiceNow architecture experience in a large enterprise environment Good knowledge of ITSM, ITOM and CSDM Domain separation experience ServiceNow implementation and solution design experience Working with complex integrations and multi-instance environments Leading or mentoring ServiceNow admins, developers, BAs or architects Strong stakeholder engagement and communication skills A good understanding of ITIL processes and service management The ability to gain SC clearance It would also be useful if you have: ServiceNow CTA or CMA, or a clear ambition to work towards this ITIL certification Project delivery experience across Agile, Scrum, Prince2 or similar Experience working across both internal platforms and external customer-facing services The business is also willing to support further ServiceNow development, including the opportunity to work towards Certified Master Architect or Certified Technical Architect training, which makes this a strong move for someone who is already operating at a senior level but still wants to keep progressing. The package includes a 110,000 basic salary, remote working, and a strong benefits package. The interview process is two stages over Teams. This is a strong opportunity for a ServiceNow Lead Architect who wants a visible, influential role with team leadership, technical ownership, and the chance to shape a platform that supports a large and varied user base. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.